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Contact Ethan Allen Customer Service

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Contacting Ethan Allen Customer Service Center

Ethan Allen is an interior design company for the home. The main pull to the business is the furniture offers online and in stores, but there are other pieces like custom art, window treatments and storage.

Contact Info:

Phone Contact Numbers

The Ethan Allen customer service department is open from 8:30 AM to 4:45 PM Monday to Friday. No weekend or evening hours are available. You must call on ET.

  • Ethan Allen Phone Number: 1-888-324-3571
  • Fax: 1-203-743-8577

Mailing Address

The mailing address for Ethan Allen customer service is listed on the Client Services page, referred to as the Customer Service page according to the link at the bottom of the website. If you have a simple question about the company or the interior décor pieces sold by the company, a letter may be overkill. You can ask any question using the email or social media contacts we’ve provided. However, if you must write a letter of compliment or complaint, this is the address for you.

Ethan Allen PO Box 1966Danbury, CT 06813

Official Website

Visit http://www.ethanallen.com/to find the latest styles and discontinued items at rock bottom prices. Sales and specials change often, but there is usually some sort of sale and there’s always a clearance section. The clearance prices tend to reduce the normal price up to 60%.

Crafty visitors may notice the link to My Projects and Free Design Help at the top right of the page. Ethan Allen helps customers design the room they want to live in and save that design to use as a guide in the decorating project.

Social Media

Ethan Allen may not be the most social company, but they are a consumer-driven business and today that means having at least some social media presence.

Customer Service Email

If you want to contact Ethan Allen customer service by email, you have to visit the Client Services page here http://www.ethanallen.com/client_services. Scroll down to almost the bottom of the page and look for a small Contact Us link. An email form will pop up that you can use to ask a question.

Our Experience

The word of the day as it relates to Ethan Allen customer service is confusing. We realize the majority of customer service departments have an automated system, but what the systems should provide is direction, not the misinformation. The system only had three options to start with, so we selected the option pertaining to the customer service department. The call transferred to another set of options. This process occurred for two times after the initial selection. By the time we attempted to select the applicable option, we could have easily forgotten the purpose of the call.

Eventually, we reached a live customer service representative, after more than 10 minutes either waiting or attempting to decipher the automated system. This is not what a great customer service experience is supposed to be like. Do you have an experience with a happy ending? Take a few moments to share below.

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2 Comments on “Contact Ethan Allen Customer Service
  1. I would like to inform you the horrible delivery device that is occurring or lack thereof. I have ordered a headboard back in April 2014 just to find out the salesperson did not inform me of the upholstered rails. I then had to order the tales after the delivery of my headboard. I ordered the upholstered rails in August still no rails and my headboard remain leaning on a wall. This is my first bad experience and I am completely unsatisfied with this service and will be shopping elsewhere. Sad after all the furniture I bought with you guys. Not a satisfied customer.

  2. I would like to inform you the horrible delivery device that is occurring or lack thereof. I have ordered a headboard back in April 2014 just to find out the salesperson did not inform me of the upholstered rails. I then had to order the rails after the delivery of my headboard. I ordered the upholstered (including a second delivery fee) in August still no rails at the end of October, and my headboard remain leaning on a wall. This is my first bad experience and I am completely unsatisfied with this service and will be shopping elsewhere. Sad after all the furniture I bought with you guys. Not a satisfied customer. Some type of reimbursement or compensation would be appreciated.

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