Contact Ethan Allen Customer Service

Contacting Ethan Allen Customer Service Center

Ethan Allen is an interior design company for the home. The main pull to the business is the furniture offers online and in stores, but there are other pieces like custom art, window treatments and storage.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Ethan Allen customer service department is open from 8:30 AM to 4:45 PM Monday to Friday. No weekend or evening hours are available. You must call on ET.

  • Ethan Allen Phone Number: 1-888-324-3571
  • Fax: 1-203-743-8577

Mailing Address

The mailing address for Ethan Allen customer service is listed on the Client Services page, referred to as the Customer Service page according to the link at the bottom of the website. If you have a simple question about the company or the interior décor pieces sold by the company, a letter may be overkill. You can ask any question using the email or social media contacts we’ve provided. However, if you must write a letter of compliment or complaint, this is the address for you.

Ethan Allen PO Box 1966Danbury, CT 06813

Official Website

Visit find the latest styles and discontinued items at rock bottom prices. Sales and specials change often, but there is usually some sort of sale and there’s always a clearance section. The clearance prices tend to reduce the normal price up to 60%.

Crafty visitors may notice the link to My Projects and Free Design Help at the top right of the page. Ethan Allen helps customers design the room they want to live in and save that design to use as a guide in the decorating project.

Social Media

Ethan Allen may not be the most social company, but they are a consumer-driven business and today that means having at least some social media presence.

Customer Service Email

If you want to contact Ethan Allen customer service by email, you have to visit the Client Services page here Scroll down to almost the bottom of the page and look for a small Contact Us link. An email form will pop up that you can use to ask a question.

Our Experience

The word of the day as it relates to Ethan Allen customer service is confusing. We realize the majority of customer service departments have an automated system, but what the systems should provide is direction, not the misinformation. The system only had three options to start with, so we selected the option pertaining to the customer service department. The call transferred to another set of options. This process occurred for two times after the initial selection. By the time we attempted to select the applicable option, we could have easily forgotten the purpose of the call.

Eventually, we reached a live customer service representative, after more than 10 minutes either waiting or attempting to decipher the automated system. This is not what a great customer service experience is supposed to be like. Do you have an experience with a happy ending? Take a few moments to share below.

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10 Comments on “Contact Ethan Allen Customer Service
  1. I would like to inform you the horrible delivery device that is occurring or lack thereof. I have ordered a headboard back in April 2014 just to find out the salesperson did not inform me of the upholstered rails. I then had to order the tales after the delivery of my headboard. I ordered the upholstered rails in August still no rails and my headboard remain leaning on a wall. This is my first bad experience and I am completely unsatisfied with this service and will be shopping elsewhere. Sad after all the furniture I bought with you guys. Not a satisfied customer.

  2. I would like to inform you the horrible delivery device that is occurring or lack thereof. I have ordered a headboard back in April 2014 just to find out the salesperson did not inform me of the upholstered rails. I then had to order the rails after the delivery of my headboard. I ordered the upholstered (including a second delivery fee) in August still no rails at the end of October, and my headboard remain leaning on a wall. This is my first bad experience and I am completely unsatisfied with this service and will be shopping elsewhere. Sad after all the furniture I bought with you guys. Not a satisfied customer. Some type of reimbursement or compensation would be appreciated.

  3. I ordered a Tang Horse, it arrived today. When I attempted to remove it from its packaging I discovered it was encased in the cheapest type of Styrofoam imaginable. Every part of it except its head witch had cleanly snapped where the packing materials stopped. The packing material crumbled into thousands of tiny pieces which clung to my hands, clothing, the carpet and the cat who walked by, its everywhere. You need to rethink your method of shipping, not only did it fail to protect this item it is also a major inconvenience for your clients.

  4. PLEASE teach your delivery people some basic people skills!!!! Ethan Allen delivery person came to my front door at 10am and barely announced he was from EA and started coming in my home without saying his name or greeting me!!! How bout ” Hello Mr Clark my name is blank and I’m here to deliver your furniture” and perhaps a how are you today would be nice. Omg. It was not very exciting to get my furniture because of him. Not friendly at all. Get with it people!!!!!’ If you hate your job then quit please!! Horrible man to see first thing and he represents your company?!?!?!?!?!? I’d fire him

  5. March 7, 2015 my wife went to the Pembroke Pines, FL store to meet with her sales person Jeannette Castelloux about a problem she was having with the Cutglass Hurricane piece. The silver on the piece turned colors and we wanted to know what could be done about it. The new store manager ask what we cleaned the piece with and my wife told him just a wet cloth. The store manager told her the water probably oxidized the silver. My wife being in the medical field explained to the new store manager that air oxidizes not water. She explained to him that we were regular customers and between the two of us have spend close to $30,000.00 with Ethan Allen throughout the years. The store manager said he had an audit coming up and could do nothing about the light. You need to know that the reason I have been purchasing Ethan Allen furniture is because we perceived it was better and we would not have problems with and issues with the furniture because it is at the high end of cost. This is terrible the way my wife was treated. My wife let the store manager know that he lost a loyal customer and he did not seemed concerned. We could have gotten better customer service from Walmart some place that we would not shop. You all seem to have a training problem if this is the way your managers treat your loyal customers. NFL (not for long)

  6. I purchased SALE chairs off the floor. Decorator, Linda told me chairs are all the same height & width. Well, chairs purchased are 251/2 inches wide. Chairs I am replacing are 19 1/2 inches wide. So, I called to return them, as I have NOT been called for a Delivery to date. I was given direction to call a Robert, who was so rude & said he would not allow me to return, but I have not even been called for a delivery yet. The Sick Story is I have been an Ethan Allen customer for over 40 years. My family has worked at an Ethan Allen franchise in Louisiana. No, the Really Sick Story is we are talking about $850.00. Is this not the most STUPID event you have heard of from a 40 year Customer. If I do not get proper resolution service, I will be telling the world of my Really Sick Story every chance I get!

  7. I placed a large order with Gayle C at the Lexington KY store on April 16 for a custom sofa, artwork, and ready-made pillows. I called about a month later to get an estimated delivery date. I found out then that Gayle had left and spoke to Sidney. Sidney did not have any information for me, promised to check, and never called me back. The next time I decided to talk directly to the manager, so I asked for Kerry and was told the items should arrive around the second week of June. The sofa and one piece of artwork were delivered on 6/20. I had received no explanation of why my other items were not delivered or when to expect them. I finally received the remaining items on August 8, almost FOUR MONTHS after I had ordered them. Between the first and second deliveries, I called Kerry 7 times and emailed her 7 times, because she would never call me, even after promising to check status and let me know.

    Here are my two issues with this whole process:
    1) Poor customer service – someone should have reached out to me after Gayle left, made an effort to find out what was the delay in my delivery, and called me back when promised. None of those things happened, so I had to constantly call and email to get any information. I understand I would have probably had better service and attention from Gayle if she had been there, but it seemed like no one cared about me or my order since they didn’t get the commission.
    2) Delivery time – why does it take 4 months to get 2 ready-made pillows??? The only custom item in my order was the sofa, which I received first.

    Despite all of this, Gayle did a wonderful job helping me pick everything out, and I love my new things. Hopefully EA will look into these issues so they don’t happen again to someone else.

  8. I don’t even know why they bother to pay whoever answers the phone. The guy could not be bothered telling me the exact name of my furniture piece(even with emailed pics), nor how to get paint repair supplies. Whatever happened to Ethan Allen being quality furniture? There is NO help if you run into a problem. I will NOT but Ethen Allen again.

  9. Worst experience I have ever had. The girl Sarah I spoke with was rude and very unhelpful to me. She made me feel awful and nothing but belittle me. She should not work in customer service. Sarah I hope u don’t treat people like this everyday. I only had a question about a chair I purchased and she was very mean. I don’t think I’ll be shopping here anymore.

  10. I am VERY disappointed with the quality of finishes on the coffee table and desk purchased on sales order 4167444934. Both surfaces are very soft and scratch easily. I’ve had Ethan Allen in the past and have not had this issue, but the new flat surfaces are very poor quality. No better than the inexpensive tv stand I purchased for a lot less money. I originally contacted customer service looking for information on what the finish was because the local person I contacted to refinish them wanted to know so he didn’t use something incompatible. No one would tell me. But said I did have warranty and they would send someone out. That wasted a month of my time. The person came out and determined the surfaces were scratched and it was my problem. I told them what the problem was before they scheduled the service call. Whole thing was a waste of time for no reason. Again, I’ve extremely dissatisfied with the quality of the finishes. Ethan Allen used to mean quality, but that no longer applies. I WILL NOT purchase any additional items from Ethan Allen, nor would I recommend it to anyone.

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