Contacting Electrolux Customer Service Center
Electrolux is an appliance company that sells refrigerators, ranges, ovens, dishwashers and professional kitchen equipment. Each type of merchandise sold by the company has a different website. For instance, there is a website for professional equipment, floorcare and appliances. The company has been selling appliances for more than 90 years and they have no plans of stopping any time soon. Customer service information is available on the individual website, but we are going to focus on the main company – corporate – for our readers.
Phone Contact Numbers
Finding contact information, especially a phone number, for Electrolux corporate is quite a bit more difficult than we expected. We managed to finally find an Electrolux headquarters website for the US that listed both the phone number and address for the corporate office.
- Customer service: 1-866-449-4200
- Fax: 1-704-547-7401
- Electrolux Appliances: 1-877-435-3287
- Electrolux Floor Care: 1-800-896-9756
The official headquarters for Electrolux North America is located in Charlotte, North Carolina. You can use this mailing address to contact customer service for a complaint or compliment. If you are having a problem with your Electrolux appliance you should visit the official website for your product and contact customer service at the address listed on the website.
10200 David Taylor Drive
Charlotte, NC 28262
If you are interested in learning more about Electrolux products, you can visit the Electrolux USA website at http://www.electroluxusa.com. There you will find links to all the appliance websites and the corporate website for Electrolux. The address for the corporate website is http://group.electrolux.com/en/. You cannot purchase the Electrolux appliances from the official website, but you can learn all there is to known about the product specifications, prices and where they are available for purchase.
Customer Service Email
If you have a question about an Electrolux product, you can contact the corporate products department using a contact us page on the corporate site. This page asks you to choose your country and the purpose of your email before sending your communication. We have asked a brief question about a customer service email and mailing address to see if Electrolux is willing to share that information. When we receive an answer, we’ll let you know.
The Electrolux customer service line is not the best we have encountered. We pressed 0 at the start of the automated response, but 0 has no effect. We pressed 1 for new equipment and accessories and our call was placed on hold. The hold time lasted more than three minutes and when we asked for the email address for customer service, the agent said there was no email address. We asked if there was a way to contact customer service and she said you are already talking to customer service. She did not offer a web address for the contact us page or any information at all. Eventually she asked if there was anything else she could help with and we told her no.
The email inquiry sent to Electrolux was a top priority for the company. We sent communication early in the morning and received a response later in the morning, approximately 9 hours later. The representative answered our concerns and offered additional methods for customers to contact the customer service department. You will notice the communication below:
Date: Tue, Mar 27, 2012 at 9:00 AM
Subject: RE: Customer service email and mailing address
Thank you for contacting Electrolux Appliances Online.
We do appreciate your time and inquiry. In fact we have many ways you can get a hold of an agent at your convenience. We have a Consumer Center open M-F 8a-8p EST at 1-877-435-3287. We also have our customer support email address for Electrolux products at CUSTOMERSERVICE@ELECTROLUX.COM and ELECTROLUX.EMAIL@ELECTROLUX.COM
Also you may write into our center and correspond with our agents via:
P.O. Box 212378
Augusta, GA 30917
Please let me know if you should have any further questions or concerns.
From: Richard B
Sent: 03/27/12 00:40:44
Subject: Customer service email and mailing address
Topic: Major Appliances
First name: Richard
Last name: B
Message Title: Customer service email and mailing address
I was wondering if you’d be willing to share the mailing address for
customer service and an email address for your customer service department
where consumers can ask questions of your representatives.
If you’ve had an experience with Elecotrolux, tell us how the customer service department helped you.