Contact Duke Energy Customer Service

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Contacting Duke Energy Customer Service Center

Duke Energy is a major electric company that merged with Progress Energy in 2012. Duke Energy supplies customers in Indiana, Kentucky, North Carolina, Ohio, South Carolina and Florida with energy. Some customers may receive power from Progress Energy and others from Duke Energy but both are essentially the same company.

Contact Info:

Phone Contact Numbers

Customer service is available by phone for the division of Duke Energy or Progress Energy in each state.

  • Indiana: 1-800-521-2232
  • Kentucky: 1-800-544.6900
  • North Carolina (Duke): 1-800-777-9898
  • North Carolina (Progress): 1-800-452-2777
  • Ohio: 1-800-544-6900
  • South Carolina (Duke): 1-800-777-9898
  • South Carolina (Progress): 1-800-452-2777
  • Florida (Progress): 1-800-700-8744

Mailing Address

You can send correspondence to each of the states to contact Duke Energy or Progress Energy.

Duke Energy – Indiana, Kentucky, Ohio
1000 E. Main St.
Mail Drop WP 890
Plainfield, IN 46168

Duke Energy – North Carolina, South Carolina
P.O. Box 1090
Charlotte, NC 28201-1090

Progress Energy – North Carolina, South Carolina, Florida
P.O. Box 1551
Raleigh, NC 27602-1551

Official Website

The main official website for Duhttp://www.duke-energy.comke Energy is http://www.duke-energy.com. From there you can choose your state and find the specific website where contact information and log ins are available for your state. If you are in a state covered by Progress Energy you’ll have to visit https://www.progress-energy.com instead.

Customer Service Email

There are contact email forms for each state that offers energy from Duke Energy or Progress Energy.

Our Experience

We chose the Indiana number to test Duke Energy customer service. You cannot press 0 to bypass the automated system. Press 4 – 4 – 2 – 2 to reach the billing department. Your phone number will be read to you. If you need to change the phone number associated with the account press 2 if not press 1. If you don’t press anything, the call will be transferred to a customer service agent after the automated voice repeats the options three times. We waited on hold for a Duke Energy customer service agent for 2:14. We talked with Stacy about how to apply for service with Duke Energy. She walked us through the process with clear, concise instructions.

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13 Comments on “Contact Duke Energy Customer Service
  1. there are bad links on your Contact Duke Energy Customer Service Web page. For instance North Carolina (Progress) link does not work…

  2. I called to report a line down in our yard. the call was placed at 2:45 pm on Sat. 11/2 /13and I was kept on hold until 3:00 pm when I finally gave up! I now do not care it the line is lying on the ground or if some one other than my family is injured by it

  3. This website is the most confusing I have ever been on. I am presently enrolled in the Time of Use program and cannot find information anywhere here, or by phoning the 800 number. 2 days ago I came across a Time of Use list piece which gave new and better times for Off Peak use not previously known to me. I was excited and told my friends about it. Neither of them has been able to find any info online either. Help!

  4. i call ya’ll 2 weeks ago to get a print out for to get a print out for last year that i have lights from ya’ll a year i havent got my print out yet i wanna what the hold up with the print out i need aspfor my taxs i needed in two day please

  5. Dear Duke Energy,
    Your recent change to pay the bill on the internet is unacceptable. It asks me just to type in a dollar amount and I am not even sure if my computer has been hijacked because I no longer have a log in screen. At least as far as I have gone. I don’t know whose idea it was to change this process but you have thrown caution to the wind. It would be so easy for someone to change those screens and find out your payment information. What was wrong with the old way of logging into a secure account and paying your bill?
    Hiram Douglas Boothe

  6. I agree this website is confusing. I know this is a billing problem,BUT I can find no other place to get someones attention. I paid my May bill, and was not given credit for it. I even faxed the info from the bank where you had sent the check for electronic payment, and it was taken out of my account, but you can’t seem to find the time to read the fax. THIS is not good customer service.

  7. You can not get to talk to anybody over and over so confusing. I needed to know if there is going to be an increase how much and start date this was my question and could not talk to anyone .This is for budget for next year

  8. please tell me why I do not get an answer to my request for help with my bill? My dauther has made three request help and has not hear from any of them. She has made follow up phone calls and all any one has to say is fax in the request.The answer she and have received is (did not receive). this has happen three times her and one time with me when the fax we send is show as complete. please advise. Donald Cline/Rhonda Crooks

  9. I have had the most horrible experience in trying to contact Duke customer service. I moved from my old apartment end of July and contacted Duke power to discontinue my service. It took five phone calls to get through. Needless to say they said it has been processed and billed me in August to close the account. Now I see that Duke Power has billed me again in September for a place where I do not reside. I have made about 15 attempts to get a hold of someone to straighten things out, but still haven’t been successful. Is there any way I can speak to a customer service rep to find out what’s going on with my account?

    Thank you,

  10. I tired to change my telephone
    One no using your instructions it gave me a user name but no password so I can’t use your instructions to get online to change my number. Please advise

  11. There was a quite a wait for someone to answer the customer service phone. The first person I talked with did not know what I needed to do to convince Duke I had paid the bill so she put me on hold 5 minutes before coming back to tell me a batch number was needed. Next call the gal did not know where to put the batch number on her computer screen so she put me on hold 25 minutes: I hung up. Third person I called said she needed detail information FAXed to Duke. I asked for a Supervisor since I had called two previous times and felt I needed someone who knew what I needed to do. She said there were none.

  12. customer service phone number is a joke.All you get is a recording. I NEED to talk to PERSON!!!!! I was charged the higher rate on August bill,because of 32 day billing cycle. I guess this is their legal way of stealing our money. Real disgusting Duke Energy!!!!!! Why can’t we have a number to talk to a PERSON!!!!!

  13. 4 calls, over 20 m hold time every call, throughout the entire day. Got 3 conflicting pieces of info from 3 reps, and an incorrect error diagnosis by a web support rep. The worst I’ve ever seen, and that’s saying a lot. Funny how monopolies just don’t care at all.

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