Contact Duke Energy Customer Service

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Contacting Duke Energy Customer Service Center

Duke Energy is a major electric company that merged with Progress Energy in 2012. Duke Energy supplies customers in Indiana, Kentucky, North Carolina, Ohio, South Carolina and Florida with energy. Some customers may receive power from Progress Energy and others from Duke Energy but both are essentially the same company.

Contact Info:

Phone Contact Numbers

Customer service is available by phone for the division of Duke Energy or Progress Energy in each state.

  • Indiana: 1-800-521-2232
  • Kentucky: 1-800-544.6900
  • North Carolina (Duke): 1-800-777-9898
  • North Carolina (Progress): 1-800-452-2777
  • Ohio: 1-800-544-6900
  • South Carolina (Duke): 1-800-777-9898
  • South Carolina (Progress): 1-800-452-2777
  • Florida (Progress): 1-800-700-8744

Mailing Address

You can send correspondence to each of the states to contact Duke Energy or Progress Energy.

Duke Energy – Indiana, Kentucky, Ohio
1000 E. Main St.
Mail Drop WP 890
Plainfield, IN 46168

Duke Energy – North Carolina, South Carolina
P.O. Box 1090
Charlotte, NC 28201-1090

Progress Energy – North Carolina, South Carolina, Florida
P.O. Box 1551
Raleigh, NC 27602-1551

Official Website

The main official website for Duhttp://www.duke-energy.comke Energy is http://www.duke-energy.com. From there you can choose your state and find the specific website where contact information and log ins are available for your state. If you are in a state covered by Progress Energy you’ll have to visit https://www.progress-energy.com instead.

Customer Service Email

There are contact email forms for each state that offers energy from Duke Energy or Progress Energy.

Our Experience

We chose the Indiana number to test Duke Energy customer service. You cannot press 0 to bypass the automated system. Press 4 – 4 – 2 – 2 to reach the billing department. Your phone number will be read to you. If you need to change the phone number associated with the account press 2 if not press 1. If you don’t press anything, the call will be transferred to a customer service agent after the automated voice repeats the options three times. We waited on hold for a Duke Energy customer service agent for 2:14. We talked with Stacy about how to apply for service with Duke Energy. She walked us through the process with clear, concise instructions.

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3 Comments on “Contact Duke Energy Customer Service
  1. there are bad links on your Contact Duke Energy Customer Service Web page. For instance North Carolina (Progress) link does not work…

  2. I called to report a line down in our yard. the call was placed at 2:45 pm on Sat. 11/2 /13and I was kept on hold until 3:00 pm when I finally gave up! I now do not care it the line is lying on the ground or if some one other than my family is injured by it

  3. This website is the most confusing I have ever been on. I am presently enrolled in the Time of Use program and cannot find information anywhere here, or by phoning the 800 number. 2 days ago I came across a Time of Use list piece which gave new and better times for Off Peak use not previously known to me. I was excited and told my friends about it. Neither of them has been able to find any info online either. Help!

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