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Contact Discover Customer Service

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Contacting Discover Card Customer Service Center

There are four top credit card companies. They are Visa, Mastercard, American Express and Discover Card. Customer service information for the Discover Card is extremely simple to locate. This was a breath of fresh air as many companies require customers log in to their account before accessing information.

Contact Info:

Phone Contact Numbers

If you need to contact Discover Card for customer service purposes, you can use one of the numbers listed below.

Discover Card customer service (US):  1-800-347-2683

Discover Card customer service (outside US):  1-801-902-3100

TDD: 1-800-347-7449

Mailing Address

There are two mailing addresses listed on the main Discover Card customer service website. One is for payments and the other for customer service contact.

Payment Address:

Discover Financial Services
P.O. Box 6103
Carol Stream, IL 60197-6103

Customer Service Address:

Discover Financial Services
P.O. Box 30943
Salt Lake City, UT 84130-0943

Official Website

If you want to find out more about Discover Card, locate the best card for your needs or simply access your account and customer service, you can visit the main Discover Card website at https://www.discover.com. Discover Card is issued by the main company, not different financial institutions, so all information you need, including the application for your own Discover Card, are available from the main website.

Customer Service Email

According to the Discover Card website, customers must log in to their account before sending a secure message to customer service via email. This allows the customer service department to better process the request because personal information can be securely sent to the customer service representative.

You may be able to find out answers to customer service questions, as long as the question does not require access to your Discover Card account, using the websupport@service.discovercard.com email address. However, this email address is typically used to contact a technician for website help.

Our Experience

Discover Card’s customer service line, located in the USA, is based in Salt Lake City, Utah. When we called the customer service department, the line was answered by an automatic response. The automated system provided us options for account members and for online support. We were unable to push 0 for a direct link to a Discover Card customer service representative. After waiting for approximately 2 minutes, our call was answered by a representative speaking clear American English. After gathering some basic information about ourselves and our account, our question was answered. We also sent an email to websupport@service.discovercard.com and are still awaiting a response.

Have you used a Discover Card? Have you called the Discover Card service line? Tell us your story.

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Rate your customer service experience:
Rating: 3.8/5 (11 votes cast)
Contact Discover Customer Service, 3.8 out of 5 based on 11 ratings
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30 Comments on “Contact Discover Customer Service
  1. hello

    this comment is for discover customer service

    I was attempting to apply for a student loan. However, you gave me an error message saying my social security numbers were inaccurate. I beg to differ! I am perfectly aware of what my social security number is. I have only had it since I was 17 and a half years old. I am now 50. You do the math!

    since there are dozens of other lenders “out there” I will pursue on of them. Hopefully, I will find one that is more professional and competant

    regards
    r. parker
    606-5231422

  2. I want apply a student credit card, but I don’t have SSN yet, coz I’m a international student here. Is there any ways to help me to apply a credit card without SSN requirement? Thanks a lot.

  3. My experience in trying to use your card while traveling to Ireland was not good. I was told by your representatives that it could be used, that was not true. Embarrassing to say the very least. From NY/Toronto/London/across the Nation of Ireland, no one accepted your card. So why tell me it would be accepted? Poor representation from customer service.

  4. I had a payment plan with Discover Card and after a fixed number of monthly payments, my balance would be paid off, which happened in August.
    In September, I just found that another payment ($266) was withdrawn on my $0 balance.

    I called, and was connected to Kristen at the Current (Collections) Department. I tried to explain the situation and she kept cutting me off telling me that when they set a payment plan, I was wrongly informed, and that the payments will come out indefinitely until I cancel them.

    I asked her why I was told that it would stop when it was $0, and how they could possibly not see that they were withdrawing money from an account with no balance – in 2012, this seems like a very easy thing to track.

    She ignored me, and started to repeat herself, that with “fixed amounts”, the payments happen every month. When I tried to ask her a question, as she had said this already and basically stated that it was not her problem, not was she sorry this happened, she got angry and told me to “let her finish speaking”, which I did, but in this case, as I was very polite, and was the one with almost $600 taken from my bank account for a stupid mistake on their part, I should have been the one who was upset, and they should have been apologetic and polite, being CUSTOMER SERVICE who has screwed up.

    I would never use this company again – just the fact that they can make a mistake like this, which is a very easy thing to track if you use computers in your business, and the fact that they were rude and offered no explanation or apology, makes me not want to use them ever again.

    • they crap,cant even pay my claim of R250.I will surely stop my account with them.Sorry Discovery,you just sucks.Your company are the winkest link.Good-bye

  5. Card is useless in the Netherlands.! Discover told me everything would be fine.before I left. They lied. ATM would not accept my card. Bad news!! Discontinued my card.

  6. No way to contact DISCOVER other than phone. I do ALL my business via internet, sooooooooooo ……I guess they lose another potential customer !!!!!!!!!!!!!!!!!!!!!

  7. I had been attempting to resolve an issure where an employee stole my identity and started charging on the card. I did not realize until I closed my business and the statements started coming to my home (I did not do the change of address!). I requested proof of contract with my signature, showing that I am responsible. After 7 collection agencies, and countless letters of dispute, I receive a letter from Discover requesting payment in full, along with statements, but NO signed contract. Fortunately, it also showed the day of charge off, whihc was over 6 years ago and the SOL (Statute of Limitations) finally ran out and they can no longer harrass me!

  8. My phone is not working at the moment.Can you contact the fraud division and let them know the charges on my card are mine. Thank You Robert Komonce

  9. I would like to report that an employee at Discover Card Toure Tiemoko(SLC) uses drugs on a daily basis. I hope Discover does not support this type of behavior.

    • Fuck you asshole Tiemoko doesn’t use drugs he’s a very good and spiritual man you must be on drugs. Clean it up coke whore.

  10. Please be advised that another bogus charge from
    stamps.com has been charged to my account.
    Please do not accept this charge.

    Thank You
    Roderick MacIntoshSr.

  11. I have tried to cancel my Disover card account and now I have received a credit increase. I cut up my card and do not remember my password, so I cannot log in to try and cancel my account again. PLEASE cancel my account immediately!!!

  12. discover charged me twice for merchandise I dd NOT order. They removd the charge and then put it back on. this was repeated numerous time. This started in July 2012 and still not resolved. RUN AWAY FROM DISCOVER AS FAST AS YOU CAN.

  13. our new discover cards arrived and were activated #2731. our dish network bill is on the discover account. you have not contacted them to inform them of the new cards and expiration on them 03/18. This needs to be done immediately, our dish is not working. Thank you for your immediate action. We have been with Discover quite a few years and don’t want to switch to a new card.
    Sincerely, Mary L. and Jeff Hoff

  14. I’d forgotten my password and was issued a temporary one. I changed that one to a permanant password and it still won’t allow me to view my account. Now I can’t chat with a rep because I can’t get on line.HELP!!!!

  15. Had two charges that were for the same amount putonmyaccount byDiscover. Items not ordered.
    Nine phone calls, four letters and 9 months later still same problem. STAY AWAY FROM DISCOVER CARD

  16. I purchase a coffee pot from the local store on August 9th of this year. The coffee pot doesn’t work right now and I can’t find my receipt. Can Discover help me with a copy of that receipt to prove that I purchased it from the store?

  17. I received and e-mail saying that my Discover Card had an abnormally
    high attempts on logins on my account. I haven’t had an account with you for more that 5 years. This maybe a hoax but if you tried to contact my e-mail please look into this. This account has been closed for years,

  18. I just love how you guys look at the past. every credit compy. turned me down because of my past. iv been turned down for car loans and other stuff. my credit union gave me a car loan no questing asked in nov 2012 and a credit card and asked how much I wanted for a limit offing me $4000.00 and I told the only $1500. then in feb of 2013 they. loan me another $21000. for another car. the other car loan was $7500.00 so you gays are just like all the other card comp. if a person had problems in the past you label them. i bet if I was Donald trump and filed for bank ruptcy you would not have a problem giving me a card then. it gose to prove that the credit unions trust there people no matter the past. matter of fact they just approved me to co sing for a loan im going Monday to do that all I was asking for was a card with no more then $3000.00 if that. so take your card and well you figer it out. thank you Richard A Mulherin. ps. ill let everyone I know or talk to that you are not for the working man. you know what the economy did to middle class working person. and who fault was that not ours and the government gave all the banks money to bail them out and all you did was give your big boss his/hers bones

  19. I received a new card Sept 2,and was told to destroy the old one. well we used the new one until this morning, the machine would NOT except it. l called Discover and the Fraud Dept. told me that a new card was in the mail.—ARE you to CHEAP to call me and say my replacement card l received 9 days ago is NO LONGER good. I have been with you people since 1986, Maybe it time for a change?

  20. I just want to give my email adress, because the post office is on strike and I want to see monthy my acount. My member no is 381100115
    Thank you,
    Mrs J.A.v.d.Wath.

  21. I don’t understand why waterfront2895 was not activated. I changed it but it was not activated

    Tom T. Pinkerton

  22. Hi, I am writing this to you, because I need a personal loan, I have had a personal loan with you just recently, I paid it off, you sent me a letter saying if I need another personal loan contact discover/personal loans
    I can not find any where else on the internet to contact you.Thank you

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