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Contact Dallas Morning News Customer Service

Contacting Dallas Morning News Customer Service Center

Contacting Dallas Morning News Customer Service Center

The Dallas Morning News is a periodical published daily with news and information relating to the lives of customers in the surrounding area as well as the state/nation. The company was founded in 1885 as a subsidiary of the Galveston Daily News. If you want to reach out to the customer service department in order to discuss concerns or voice questions, you can connect by phone, traditional mail, mail and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-800-925-1500
  • Corporate Headquarters: 1-214-977-8222
  • Digital Customer Service: 1-214-745-8383
  • A.H.Belo Shareholder and Investor Relations: 214-977-2248
  • News, Sports, and Editorial: 214-977-5126
  • Wedding Guide: 214-977-8123
  • Reader Comment Line: 214-977-7060
  • Press Release: 214-977-8456
  • Denton Record Chronicle: 214-977-6836
  • Briefing: 214-977-8333
  • Al Dia: 469-977-3740
  • FDLuxe: 214-977-8081
  • Neighborsgo: 214-977-8042
  • Back Copy Request: 214-977-8383
  • Shipping and Receiving: 214-977-8073
  • Blind Reader Assistance: 214-977-7668
  • Dallas Morning News Spelling Bee: 214-977-7330

Mailing Address

Dallas Morning News508 Young St.Dallas, TX 75202

Official Website

Customers visiting the official Dallas Morning News website http://www.dallasnews.com/ have the opportunity to read the news of the day, instead of purchasing the print edition. There is information relating to local, state, national and global news; there is also information relating to business, sports, entertainment, lifestyles and opinion pieces. If you are a subscriber of the Dallas Morning News, you can access additional information when you sign into your account on the Customer Login page.

Social Media

Throughout all of the social media pages, there was news and information, similar to the content on the website. There was little in the form of conversation resolution. The conversations we did see were resolved in more than five (5) business days.

Customer Service Email

Although the Dallas Morning News provides several email address, we sent a message to the customer service department using the general customer service address. Our message centered on the hours of operation, considering this information was not available on the website.

Our Experience

We had the ability to connect with the customer service department in less than 30 second. After calling the customer support hotline, we pressed zero (0) and reached a live customer care agent. Throughout the conversation, we discussed canceling subscriptions and the applicable fees. The agent explained the cancelation process and eased our concerns. The overall experience was perfect. The agent was quick to respond and knowledgeable about the policies and procedures. Our experience was perfect, was yours? Take a moment to share your thoughts with us in the comment section.

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Rating: 1.8/5 (4 votes cast)
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49 Comments on “Contact Dallas Morning News Customer Service
  1. This morning there is another 18 wheeler accident over lake ray hubbard shutting down another roadway. When are the City, County and State leaders going to slow down these big rigs. I was on my way home on LBJ on Thursday and there were 2 cement trucks speeding in the fast lane. I sped up to them and they were going over 70mph on that tore up hwy?? How may more lives and property damages are we going to take before something is done about this situation. Most other large cities have fixed this problem when are our leaders going to do their part.
    Concerned Citizen

  2. How can consumer complain and get justice? I purchase an A/c compressor from a local business in Grand Prairie, Tx. The auto part store Sanchez Auto Parts has taken advantage of many many consumer in this area. Many consumer have file complain again this part store but can’t get justice. I purchase the A/c from Sanchez Auto Parts in Grand Prairie. When I trying have the compressor put on the car. I found that the part was damaged at the time of purchase. When went back to the Part store to let the owner that the part was damaged, he turned and that I had damage the part myself even though I paid him for the part. No customer goes to purchase a part and break. When went to a auto repair shop the would not even touch the part because it was damaged already. I had to call the Grand Prairie Police Dept. because of the way Auto part store owner. I’m looking to get justice of all the people who has complained and unable to get the replaced nor a refund. Please contact me at my Email address. Please contact the Grand Police Dept. to find out how many consumer have been taking advantage of by Sanchez Auto Part. I don’t think anyone should taken advantage of because we can’t afford to pay the cost to file a civil law suit. If I don’t speak up. How many more people be taken advantage of by these people. I was told always try and take stand for what’s right.

  3. I am so disappointed by Dallas Morning News quality of its daily as well as its Sunday paper. My family and I thought that it would be a great way to start saving money by coupon clipping. Recently during a visit to Kroger, I was stopped by a smooth-talking Dallas Morning News representative and told what a great offer Dallas Morning News had and that it’s value in coupons alone would be worth the purchase of the paper. I was told to try the paper out for one month for the low price of just $27.96 and if I signed up today I would receive four gift cards from Kroger totaling $40.00. WOW! Sounds like a great deal, right? Well, I sure thought so. Tried the paper and to my surprise the Sunday paper was nowhere near the size I thought it would be and the coupon value was terrible. There are hardly any store advertising sales paper as I thought it would be or compared to what is on the shelf at the grocery store. I was completely surprised, but would try it out for a month to see if that changed. NOT at ALL. Terrible. Well, 19 daily papers and 3 Sunday papers later. My husband reminds me to cancel, cancel CANCEL!! I call and to my surprise, the customer service rep tells me I should have read the fine print because I signed a 90 day contract for an auto draft of three payments. Oh my, yes, because all busy mother’s in hand with toddler have time to stop and read contracts when they’re running into the grocery store. Unfortunately I had fool written across my forehead, because I trusted that what he sold for full value. Another draft hit my account soon as I cancelled and what should have been only $24 in value. Cost me $55.92. I’m sure in a few years I’ll be included in a class-action law suit where Dallas Morning News scammed a few thousand busy moms such as myself into signing some ridiculous contract. Needless to say, you live and you learn. I haven’t tossed my papers. We will save them to wrap dishes, line the floor for puppy poop or something. Really expensive protective paper and it seems so unfair, but I was assured their was nothing else that could be done. Just wanted to make sure to prevent this from happening to someone else. I’ll be sharing with all my social media friends as well.

  4. The newspaper arrives later and later each day. And today, no paper at all. The guy drove by. It makes no sense taking a newspaper that I can’t read because it either comes too late or not at all. I’m certain that this comment will be ignored.

  5. I am very upset with the neighbors go section thrown in Mesquite. The paper and the editor of neighbors go has lost touch with the city of Mesquite and its residents. The papers just pile up in the yard, streets or used for fire starters in the winter. Mrs Declerk will not return calls or be as involved as the last editor was. Its like she doesn’t like us here or let us post in the sounding off section. please help!

  6. Today I received my credit card statement with the Dallas Morning News annual charge of $344.76 for my daily subscription. I noticed on the internet that your annual charge is $322.00. I called Customer Care and talked with Jackie who explained that the $322.00 amount was for new customers only. If that is true, I am deeply hurt and offended, inasmuch as I have been a loyal subscriber for 62 years, and I feel I am being punished and not appreciated for being a long-time, continual customer. Now that I am 83 years old and exist on Social Security, the newspaper is very important in my daily life, and I think my being a faithful customer should be considered.

  7. There is a scam going on by Publishers Billing Association. I received a bill from them for renewal to the Dallas Morning News for $599.95. I don’t have a subscription and never did. This is a scam and Dallas Morning News should get their legal staff to investigate this and not only sue them, but get the police involved in this and get these people prosecuted for fraud. They are also ruining the reputation of the Dallas Morning News.

  8. It is 7:00 am on Sunday morning. No paper!! 4th time in the last few weeks. I am really getting frustrated with my delivery service. We had a lady who delivered for several years who never missed a day!! Our new person is the worst!! Also the paper is often folded incorrectly or parts missing (not the delivery person’s fault). I would really appreciate a response and not an apology but what is going to be done about it.
    Very unhappy after being a customer for more than 50 years.

  9. I have sent in a request to have my subscription canceled. I talked to your representative to be sure it had been canceled until further notice and now I am sending you this email. CANCEL MY SUBSCRIPTION UNTIL FURTHER NOTICE.
    Betty Yundt

  10. I believe a $9.60 raise in the price of the paper….in one year
    is a little beyond the pale for a single widow on a fixed income.
    So with this, I offer my farewells. It’s been a great read,and I will continue the Sunday edition.Amazing! I’ve never had to cancel a paper before. What a shock! I would like to continue the
    TV Weekly,as that’s all we old people look forward to, on a daily basis.Electronic reading doesn’t interest me,and I shall miss the
    smell of paper.

  11. I have been a subscriber for over 40 years. In the past several months I have had to call to advise of no delivery. An apparent change to a new delivery person had tarnished to reputation of a reliable and caring news paper. I told Damion, Customer Service, this AM that I will now consider seriously dropping my subscription. If you care to make a serious adjustment, I will listen, otherwise, good riddance..

  12. It is beyond me how a complete paper cannot be delivered on weekend. Repeatedly the TV Weekly magazine is not in my delivery on Sunday. Why is that? Are the carriers not informed of who gets what or is it just plain laziness on someone’s part.

    If you call after 1 pm, you can’t speak with a real person. Why is that? You can’t leave a message or on the website you don’t have enough options to make it clear, and you therefore can’t submit because it is too late to get anything done.

    I know we live in an electronic age, but tin cans and strings work well also. Automation is great except the key ingredient is the human touch.

  13. Your website and customer service sucks! No people, no ability to contact and no one seems to care. Perhaps I should just find another newspaper. h my, I forgot, there is no other newspaper is there.

  14. As always received no paper today 2/24/2015 usually its a wet paper have to call for redeliver which makes it not worth reading since its to late when ask for credit on paper it never shows up on my statement bill stays the same with paper delivery or not price is still the same

  15. I have noticed after a few months that dmn has deducted twice from our bank account for the paper. I am not happy about that and as of today the delivery will be canceled. beware to all who have the autopay. CHECK YOUR BANK STATEMENTS!!!!!

  16. decided to give them another chance after many years. still the same old problems. no paper, wet paper. everyone across the street on sunday got a paper and I did not get a paper. call and all you get is a recording. cancelling my subscription. never again. you would think after all this time this company would have pulled it together. can get everything I want online.

  17. I called customer service on 5/29/15 to terminate our service. The DMN representative(Sandra)was professional in explaining options for continuing our service on a different basis. But, she was courteous and considerate of my final decision to cancel. I appreciated her attitude and manner.

  18. I did not receive my Sunday, 08/24 paper. I have no local delivery contact to report that my paper was not delivered. I call the number and was told I would receive a credit for the missed delivery. I appreciate the credit but would have rather received my paper. Do the carriers have any accountability for not delivering a paper? How do I resolve on my next bill that the credit was added?

  19. I am so frustrated with your Customer Service! No one answers the telephone!?! One is placed on hold while music plays – then, one gets a message about continuing to hold! No matter which selection I chose, the same thing happened!?!
    I have email. However, I prefer speaking with a person when I have a question or a problem.
    Last month, I did not get a bill. The first bill that I received showed that I was delinquent? I paid the bill but I did not pay the late charge. This month, I have not received a bill! I called to try to see exactly what is going on with my account. No one answers! Finally [after going online and trying to make contact], I called 800-925-1500 and spoke with April who assured me that my bill would be sent out today! She had no information regarding the ‘why’ of the issue.
    I would like to speak with an authoritative [DMN] person. I reside at a Senior Citizen Apartment complex and we have had muiltiple and continuous problems with service. Please have someone [who is knowledgeable and who has authority to do something about problems] to contact me. Preferably by telephone

  20. I am so frustrated with your Customer Service! No one answers the telephone!?! One is placed on hold while music plays – then, one gets a message about continuing to hold! No matter which selection I chose, the same thing happened!?!
    I have email. However, I prefer speaking with a person when I have a question or a problem.
    Last month, I did not get a bill. The first bill that I received showed that I was delinquent? I paid the bill but I did not pay the late charge. This month, I have not received a bill! I called to try to see exactly what is going on with my account. No one answers! Finally [after going online and trying to make contact], I called 800-925-1500 and spoke with April who assured me that my bill would be sent out today! She had no information regarding the ‘why’ of the issue.
    I would like to speak with an authoritative [DMN] person. I reside at a Senior Citizen Apartment complex and we have had muiltiple and continuous problems with service. Please have someone [who is knowledgeable and who has authority to do something about problems] to contact me.

  21. I’d like to contact Neighbors Go about a possible human interest story, but I’ll be darned if I can figure out how to do it! There isn’t anyone to call, no e-mail address to use. They say that the stories in this section are submitted by readers themselves. Really? And someone at the newspaper gets paid for pulling all the bits and pieces together? Must be only the readers who are texting and tweeting who are able to submit stories.

  22. I did not get my paper today. I have now discovered I can only get a replacement prior to 1200. I guess I must not need to read todays paper, or I can go back to buying it at CVS. I am not a happy camper! Please do not respond if it is rhetoric about why you have limited service for paper replacements, I am on my way to CVS.
    Dan Murphy

  23. I am not happy with the time of my paper delivery. Yesterday and today I left my home after 6:45 and still no paper. Not always this late but very inconsistent.

    • I agree with most of these people about the paper getting later and later I complained about the time my paper arrived but was told they have until 6:00 am to get it to me. Up until about three or four months ago it was being thrown around five. They put me on early delivery when I complained that’s when it got worse. After several attempts at resolving the problem I sadly had to reduce my 25 years of the daily paper down to weekend service. Late papers? Of course I once again called they said they had until 7:00 am for that service. Well it is Sunday morning my paper arrived around 7:45 only after reporting no paper to the recorded folks on the phone, Please DMN don’t make me a loyal reader quit you all together.You are losing readers very fast to the other forms of media,improve your service and customer service before you put yourself out of business!

  24. I cannot find the telephone number to contact billing. I have searched the internet and there are all types of categories but none do not list a phone number. I did find an 800 number to call but no one answered the call at 8:40 a.m.
    Every section or heading that says Contact Us you still do not list a phone number. I do not want to “join” or “sign in”–I just want the phone number.
    Maybe if you work for the Dallas Morning News then you may be able to get someone to list the departments of the news and their telephone numbers.
    Time will tell.

    Thanks

  25. I think this is very bad service by not providing a means for a customer to contact you by phone. I find it amazing that I can call at 8 P.M. in the evening and I immediately get a recording telling me your offices are closed; but there is no recording in the mornings because no one answers the phone. I learned that the best way to contact the Dallas Morning News is by certified mail–no more calls seem likely to work. On a scale of 1 to 10 for Customer Service and concern—you get a ONE (1). My experience with you was pitiful, These little things are beginning to push me away.
    Have a good day!

  26. I have always received my paper–rain,shine ,sleet or snow but NOT TODAY
    and when I called Customer Service I was informed that redistribution only before 10AM. I am an 81 year old Senior citizen and don’t always get up early.
    The recording said I would have a credit. I don’t want a credit. I WANT my paper!
    Bea Grayson

  27. I am trying to reach someone regarding a subscription change. I am using your published 1-800 number. When I am transferred, I receive a recording saying that the number is no longer in service. I’ve tried two different options and received the message for both of them.

  28. I want to know how to contact you on phone. What are your office hours? I want to talk to a real person. Thank You … Linda Hendricks…. I only get recordings on numbers listed. What is number I can reach you?

  29. my assdress is 305 w 5th st irvingtx I keep getting a dmn briefing thrown in my driveway. yesterday I got 5 at once of the same one/// somebody is throwing them out just to get rid og them pls stop throwing them in my driveway

  30. I want to discontinue my subscription. $3334.36 is way to much for the service I receive. My paper is delivered by the street where anyone can pick it up that walks down the sidewalk. Several days lately the paper has been delivered after 7am. The last time I renewed the agent told me the person delivering the paper would put it near my porch. That has never happened. With this type of service you guys have the audacity to ask for a Christmas tip for the carrier. Please stop my paper effective 1-26-2016. Thank you JoAnn Walker

  31. My wife noticed on our last bill that we were charged a 4 weeks rate for 3 weeks of newspapers.
    We have never received the “senior discount” we were supposed to receive.
    We feel like we are being priced out of our subscription. There are many things we enjoy but we are seriously considering canceling our subscription.

  32. I am constantly having to call the carrier because I don’t receive my paper. Today he was called again and he stated he would get the paper out to me, however at 9:00 PM I have not received my paper. This is an ongoing problem with me having to call the carrier because I am not receiving my paper. At times when he has brought the paper he has been rude to my wife and this will not be tolerated nor should it have to be. my address is 3021 Lakeview Drive, Ennis, Texas 75119.

  33. I did not receive paper today. Call in at least 25 times. still have not gotten paper.
    My phone calls were basically giving me the round around. Your service stinks. I will probably not renew my subscription with the lousy service from delivery and contacting your office. Your service stnks. We need a new paper in town. DMN is the worst service I have ever seen and it is getting worser and worsest every year.

  34. The delivery of our paper at 4112 Midnight Dr.,Plano 75093 gets worse every week ! I am an early riser, as I suspect many others are. We used to get our paper between 4 & 5 a.m., but now we’re lucky to get it by 6 a.m. ! It is now 6:35 a.m. and no paper ! If your service gets any worse, you may as well call your paper the Dallas Noon News !

  35. Did not receive Sunday’s paper. Contacted customer service and prompt stated it was too late to deliver and there would be a refund. I arrived home today, May 2, to find a soggy, paper. I assumed it was a Sunday paper but I could not tell due to it being so wet; it was unreadable. Service is getting horrible

  36. I am a digital subscriber but cannot get anyone to help me with linking my account so I can read the news digitally. I get if I hadn’t been paying but this is quite ridiculous. I called last week and was told someone would call me back when system was back up. That was Wednesday, this is Monday.

  37. I have called to cancel my subscription because I cannot read the paper due to my vision issues. Please cancel my subscription. I have not received a paper since May but I am still being charged for the paper.

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