Contact Dallas Morning News Customer Service

Contacting Dallas Morning News Customer Service Center

Contacting Dallas Morning News Customer Service Center

The Dallas Morning News is a periodical published daily with news and information relating to the lives of customers in the surrounding area as well as the state/nation. The company was founded in 1885 as a subsidiary of the Galveston Daily News. If you want to reach out to the customer service department in order to discuss concerns or voice questions, you can connect by phone, traditional mail, mail and through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-800-925-1500
  • Corporate Headquarters: 1-214-977-8222
  • Digital Customer Service: 1-214-745-8383
  • A.H.Belo Shareholder and Investor Relations: 214-977-2248
  • News, Sports, and Editorial: 214-977-5126
  • Wedding Guide: 214-977-8123
  • Reader Comment Line: 214-977-7060
  • Press Release: 214-977-8456
  • Denton Record Chronicle: 214-977-6836
  • Briefing: 214-977-8333
  • Al Dia: 469-977-3740
  • FDLuxe: 214-977-8081
  • Neighborsgo: 214-977-8042
  • Back Copy Request: 214-977-8383
  • Shipping and Receiving: 214-977-8073
  • Blind Reader Assistance: 214-977-7668
  • Dallas Morning News Spelling Bee: 214-977-7330

Mailing Address

Dallas Morning News508 Young St.Dallas, TX 75202

Official Website

Customers visiting the official Dallas Morning News website http://www.dallasnews.com/ have the opportunity to read the news of the day, instead of purchasing the print edition. There is information relating to local, state, national and global news; there is also information relating to business, sports, entertainment, lifestyles and opinion pieces. If you are a subscriber of the Dallas Morning News, you can access additional information when you sign into your account on the Customer Login page.

Social Media

Throughout all of the social media pages, there was news and information, similar to the content on the website. There was little in the form of conversation resolution. The conversations we did see were resolved in more than five (5) business days.

Customer Service Email

Although the Dallas Morning News provides several email address, we sent a message to the customer service department using the general customer service address. Our message centered on the hours of operation, considering this information was not available on the website.

Our Experience

We had the ability to connect with the customer service department in less than 30 second. After calling the customer support hotline, we pressed zero (0) and reached a live customer care agent. Throughout the conversation, we discussed canceling subscriptions and the applicable fees. The agent explained the cancelation process and eased our concerns. The overall experience was perfect. The agent was quick to respond and knowledgeable about the policies and procedures. Our experience was perfect, was yours? Take a moment to share your thoughts with us in the comment section.

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134 Comments on “Contact Dallas Morning News Customer Service
  1. This morning there is another 18 wheeler accident over lake ray hubbard shutting down another roadway. When are the City, County and State leaders going to slow down these big rigs. I was on my way home on LBJ on Thursday and there were 2 cement trucks speeding in the fast lane. I sped up to them and they were going over 70mph on that tore up hwy?? How may more lives and property damages are we going to take before something is done about this situation. Most other large cities have fixed this problem when are our leaders going to do their part.
    Concerned Citizen

  2. How can consumer complain and get justice? I purchase an A/c compressor from a local business in Grand Prairie, Tx. The auto part store Sanchez Auto Parts has taken advantage of many many consumer in this area. Many consumer have file complain again this part store but can’t get justice. I purchase the A/c from Sanchez Auto Parts in Grand Prairie. When I trying have the compressor put on the car. I found that the part was damaged at the time of purchase. When went back to the Part store to let the owner that the part was damaged, he turned and that I had damage the part myself even though I paid him for the part. No customer goes to purchase a part and break. When went to a auto repair shop the would not even touch the part because it was damaged already. I had to call the Grand Prairie Police Dept. because of the way Auto part store owner. I’m looking to get justice of all the people who has complained and unable to get the replaced nor a refund. Please contact me at my Email address. Please contact the Grand Police Dept. to find out how many consumer have been taking advantage of by Sanchez Auto Part. I don’t think anyone should taken advantage of because we can’t afford to pay the cost to file a civil law suit. If I don’t speak up. How many more people be taken advantage of by these people. I was told always try and take stand for what’s right.

  3. I am so disappointed by Dallas Morning News quality of its daily as well as its Sunday paper. My family and I thought that it would be a great way to start saving money by coupon clipping. Recently during a visit to Kroger, I was stopped by a smooth-talking Dallas Morning News representative and told what a great offer Dallas Morning News had and that it’s value in coupons alone would be worth the purchase of the paper. I was told to try the paper out for one month for the low price of just $27.96 and if I signed up today I would receive four gift cards from Kroger totaling $40.00. WOW! Sounds like a great deal, right? Well, I sure thought so. Tried the paper and to my surprise the Sunday paper was nowhere near the size I thought it would be and the coupon value was terrible. There are hardly any store advertising sales paper as I thought it would be or compared to what is on the shelf at the grocery store. I was completely surprised, but would try it out for a month to see if that changed. NOT at ALL. Terrible. Well, 19 daily papers and 3 Sunday papers later. My husband reminds me to cancel, cancel CANCEL!! I call and to my surprise, the customer service rep tells me I should have read the fine print because I signed a 90 day contract for an auto draft of three payments. Oh my, yes, because all busy mother’s in hand with toddler have time to stop and read contracts when they’re running into the grocery store. Unfortunately I had fool written across my forehead, because I trusted that what he sold for full value. Another draft hit my account soon as I cancelled and what should have been only $24 in value. Cost me $55.92. I’m sure in a few years I’ll be included in a class-action law suit where Dallas Morning News scammed a few thousand busy moms such as myself into signing some ridiculous contract. Needless to say, you live and you learn. I haven’t tossed my papers. We will save them to wrap dishes, line the floor for puppy poop or something. Really expensive protective paper and it seems so unfair, but I was assured their was nothing else that could be done. Just wanted to make sure to prevent this from happening to someone else. I’ll be sharing with all my social media friends as well.

  4. The newspaper arrives later and later each day. And today, no paper at all. The guy drove by. It makes no sense taking a newspaper that I can’t read because it either comes too late or not at all. I’m certain that this comment will be ignored.

    • I AGREE! I understood the Monday-Friday papers would be delivered by 6am and the weekend papers would be delivered by 7am. I need my weekday paper no later than 6am as I leave for work early and need to catch up on the news before I start my day as I work in media.

  5. I am very upset with the neighbors go section thrown in Mesquite. The paper and the editor of neighbors go has lost touch with the city of Mesquite and its residents. The papers just pile up in the yard, streets or used for fire starters in the winter. Mrs Declerk will not return calls or be as involved as the last editor was. Its like she doesn’t like us here or let us post in the sounding off section. please help!

  6. Today I received my credit card statement with the Dallas Morning News annual charge of $344.76 for my daily subscription. I noticed on the internet that your annual charge is $322.00. I called Customer Care and talked with Jackie who explained that the $322.00 amount was for new customers only. If that is true, I am deeply hurt and offended, inasmuch as I have been a loyal subscriber for 62 years, and I feel I am being punished and not appreciated for being a long-time, continual customer. Now that I am 83 years old and exist on Social Security, the newspaper is very important in my daily life, and I think my being a faithful customer should be considered.

    • I have had a similiar experience. I just received my renewal notice for my annual DMN subscription with an annual charge of $394.68; I paid $321.88 last year. I think that this is an unreasonable increase considering that I have been a subscriber for more than 40 years. I called customer service and was connected to a young man who was very rude and basically told me to take it or leave it. I did not get his name. I see on the internet that subcriptions for 7 day a week home delivery for the paper only are $311.48. I am very sad that customer loyalty seems to mean nothing to DMN. I have not renewed at this time for another year and I’m not sure that I will. I think I am certainly as deserving of this rate as someone who has never subscribed before and probably will not renew. Is there I can do to get a reasonable and fair rate?

  7. There is a scam going on by Publishers Billing Association. I received a bill from them for renewal to the Dallas Morning News for $599.95. I don’t have a subscription and never did. This is a scam and Dallas Morning News should get their legal staff to investigate this and not only sue them, but get the police involved in this and get these people prosecuted for fraud. They are also ruining the reputation of the Dallas Morning News.

  8. It is 7:00 am on Sunday morning. No paper!! 4th time in the last few weeks. I am really getting frustrated with my delivery service. We had a lady who delivered for several years who never missed a day!! Our new person is the worst!! Also the paper is often folded incorrectly or parts missing (not the delivery person’s fault). I would really appreciate a response and not an apology but what is going to be done about it.
    Very unhappy after being a customer for more than 50 years.

  9. I have sent in a request to have my subscription canceled. I talked to your representative to be sure it had been canceled until further notice and now I am sending you this email. CANCEL MY SUBSCRIPTION UNTIL FURTHER NOTICE.
    Betty Yundt

  10. I believe a $9.60 raise in the price of the paper….in one year
    is a little beyond the pale for a single widow on a fixed income.
    So with this, I offer my farewells. It’s been a great read,and I will continue the Sunday edition.Amazing! I’ve never had to cancel a paper before. What a shock! I would like to continue the
    TV Weekly,as that’s all we old people look forward to, on a daily basis.Electronic reading doesn’t interest me,and I shall miss the
    smell of paper.

  11. I have been a subscriber for over 40 years. In the past several months I have had to call to advise of no delivery. An apparent change to a new delivery person had tarnished to reputation of a reliable and caring news paper. I told Damion, Customer Service, this AM that I will now consider seriously dropping my subscription. If you care to make a serious adjustment, I will listen, otherwise, good riddance..

  12. It is beyond me how a complete paper cannot be delivered on weekend. Repeatedly the TV Weekly magazine is not in my delivery on Sunday. Why is that? Are the carriers not informed of who gets what or is it just plain laziness on someone’s part.

    If you call after 1 pm, you can’t speak with a real person. Why is that? You can’t leave a message or on the website you don’t have enough options to make it clear, and you therefore can’t submit because it is too late to get anything done.

    I know we live in an electronic age, but tin cans and strings work well also. Automation is great except the key ingredient is the human touch.

  13. Your website and customer service sucks! No people, no ability to contact and no one seems to care. Perhaps I should just find another newspaper. h my, I forgot, there is no other newspaper is there.

  14. As always received no paper today 2/24/2015 usually its a wet paper have to call for redeliver which makes it not worth reading since its to late when ask for credit on paper it never shows up on my statement bill stays the same with paper delivery or not price is still the same

  15. I have noticed after a few months that dmn has deducted twice from our bank account for the paper. I am not happy about that and as of today the delivery will be canceled. beware to all who have the autopay. CHECK YOUR BANK STATEMENTS!!!!!

  16. decided to give them another chance after many years. still the same old problems. no paper, wet paper. everyone across the street on sunday got a paper and I did not get a paper. call and all you get is a recording. cancelling my subscription. never again. you would think after all this time this company would have pulled it together. can get everything I want online.

  17. I called customer service on 5/29/15 to terminate our service. The DMN representative(Sandra)was professional in explaining options for continuing our service on a different basis. But, she was courteous and considerate of my final decision to cancel. I appreciated her attitude and manner.

  18. I did not receive my Sunday, 08/24 paper. I have no local delivery contact to report that my paper was not delivered. I call the number and was told I would receive a credit for the missed delivery. I appreciate the credit but would have rather received my paper. Do the carriers have any accountability for not delivering a paper? How do I resolve on my next bill that the credit was added?

    • I have tried to call the customer service lines (214-745-8383 and 1-800-925-1500) at least 10 times today. I get a recording and get directed by the computer but a message is in French. After getting the message in a language I don’t speak, a minute or so later the line goes dead. I received a letter about Plugged IN in the mail last week and had questions about the price. I would encourage the DMN to not send out flyers about increases in price if the telephone numbers you highlight in the flyer is not working. Very FRUSTRATING! I would appreciate a call.

  19. I am so frustrated with your Customer Service! No one answers the telephone!?! One is placed on hold while music plays – then, one gets a message about continuing to hold! No matter which selection I chose, the same thing happened!?!
    I have email. However, I prefer speaking with a person when I have a question or a problem.
    Last month, I did not get a bill. The first bill that I received showed that I was delinquent? I paid the bill but I did not pay the late charge. This month, I have not received a bill! I called to try to see exactly what is going on with my account. No one answers! Finally [after going online and trying to make contact], I called 800-925-1500 and spoke with April who assured me that my bill would be sent out today! She had no information regarding the ‘why’ of the issue.
    I would like to speak with an authoritative [DMN] person. I reside at a Senior Citizen Apartment complex and we have had muiltiple and continuous problems with service. Please have someone [who is knowledgeable and who has authority to do something about problems] to contact me. Preferably by telephone

  20. I am so frustrated with your Customer Service! No one answers the telephone!?! One is placed on hold while music plays – then, one gets a message about continuing to hold! No matter which selection I chose, the same thing happened!?!
    I have email. However, I prefer speaking with a person when I have a question or a problem.
    Last month, I did not get a bill. The first bill that I received showed that I was delinquent? I paid the bill but I did not pay the late charge. This month, I have not received a bill! I called to try to see exactly what is going on with my account. No one answers! Finally [after going online and trying to make contact], I called 800-925-1500 and spoke with April who assured me that my bill would be sent out today! She had no information regarding the ‘why’ of the issue.
    I would like to speak with an authoritative [DMN] person. I reside at a Senior Citizen Apartment complex and we have had muiltiple and continuous problems with service. Please have someone [who is knowledgeable and who has authority to do something about problems] to contact me.

  21. I’d like to contact Neighbors Go about a possible human interest story, but I’ll be darned if I can figure out how to do it! There isn’t anyone to call, no e-mail address to use. They say that the stories in this section are submitted by readers themselves. Really? And someone at the newspaper gets paid for pulling all the bits and pieces together? Must be only the readers who are texting and tweeting who are able to submit stories.

  22. I did not get my paper today. I have now discovered I can only get a replacement prior to 1200. I guess I must not need to read todays paper, or I can go back to buying it at CVS. I am not a happy camper! Please do not respond if it is rhetoric about why you have limited service for paper replacements, I am on my way to CVS.
    Dan Murphy

  23. I am not happy with the time of my paper delivery. Yesterday and today I left my home after 6:45 and still no paper. Not always this late but very inconsistent.

    • I agree with most of these people about the paper getting later and later I complained about the time my paper arrived but was told they have until 6:00 am to get it to me. Up until about three or four months ago it was being thrown around five. They put me on early delivery when I complained that’s when it got worse. After several attempts at resolving the problem I sadly had to reduce my 25 years of the daily paper down to weekend service. Late papers? Of course I once again called they said they had until 7:00 am for that service. Well it is Sunday morning my paper arrived around 7:45 only after reporting no paper to the recorded folks on the phone, Please DMN don’t make me a loyal reader quit you all together.You are losing readers very fast to the other forms of media,improve your service and customer service before you put yourself out of business!

  24. I cannot find the telephone number to contact billing. I have searched the internet and there are all types of categories but none do not list a phone number. I did find an 800 number to call but no one answered the call at 8:40 a.m.
    Every section or heading that says Contact Us you still do not list a phone number. I do not want to “join” or “sign in”–I just want the phone number.
    Maybe if you work for the Dallas Morning News then you may be able to get someone to list the departments of the news and their telephone numbers.
    Time will tell.

    Thanks

  25. I think this is very bad service by not providing a means for a customer to contact you by phone. I find it amazing that I can call at 8 P.M. in the evening and I immediately get a recording telling me your offices are closed; but there is no recording in the mornings because no one answers the phone. I learned that the best way to contact the Dallas Morning News is by certified mail–no more calls seem likely to work. On a scale of 1 to 10 for Customer Service and concern—you get a ONE (1). My experience with you was pitiful, These little things are beginning to push me away.
    Have a good day!

  26. I have always received my paper–rain,shine ,sleet or snow but NOT TODAY
    and when I called Customer Service I was informed that redistribution only before 10AM. I am an 81 year old Senior citizen and don’t always get up early.
    The recording said I would have a credit. I don’t want a credit. I WANT my paper!
    Bea Grayson

  27. I am trying to reach someone regarding a subscription change. I am using your published 1-800 number. When I am transferred, I receive a recording saying that the number is no longer in service. I’ve tried two different options and received the message for both of them.

  28. I want to know how to contact you on phone. What are your office hours? I want to talk to a real person. Thank You … Linda Hendricks…. I only get recordings on numbers listed. What is number I can reach you?

  29. my assdress is 305 w 5th st irvingtx I keep getting a dmn briefing thrown in my driveway. yesterday I got 5 at once of the same one/// somebody is throwing them out just to get rid og them pls stop throwing them in my driveway

  30. I want to discontinue my subscription. $3334.36 is way to much for the service I receive. My paper is delivered by the street where anyone can pick it up that walks down the sidewalk. Several days lately the paper has been delivered after 7am. The last time I renewed the agent told me the person delivering the paper would put it near my porch. That has never happened. With this type of service you guys have the audacity to ask for a Christmas tip for the carrier. Please stop my paper effective 1-26-2016. Thank you JoAnn Walker

  31. My wife noticed on our last bill that we were charged a 4 weeks rate for 3 weeks of newspapers.
    We have never received the “senior discount” we were supposed to receive.
    We feel like we are being priced out of our subscription. There are many things we enjoy but we are seriously considering canceling our subscription.

  32. I am constantly having to call the carrier because I don’t receive my paper. Today he was called again and he stated he would get the paper out to me, however at 9:00 PM I have not received my paper. This is an ongoing problem with me having to call the carrier because I am not receiving my paper. At times when he has brought the paper he has been rude to my wife and this will not be tolerated nor should it have to be. my address is 3021 Lakeview Drive, Ennis, Texas 75119.

  33. I did not receive paper today. Call in at least 25 times. still have not gotten paper.
    My phone calls were basically giving me the round around. Your service stinks. I will probably not renew my subscription with the lousy service from delivery and contacting your office. Your service stnks. We need a new paper in town. DMN is the worst service I have ever seen and it is getting worser and worsest every year.

  34. The delivery of our paper at 4112 Midnight Dr.,Plano 75093 gets worse every week ! I am an early riser, as I suspect many others are. We used to get our paper between 4 & 5 a.m., but now we’re lucky to get it by 6 a.m. ! It is now 6:35 a.m. and no paper ! If your service gets any worse, you may as well call your paper the Dallas Noon News !

  35. Did not receive Sunday’s paper. Contacted customer service and prompt stated it was too late to deliver and there would be a refund. I arrived home today, May 2, to find a soggy, paper. I assumed it was a Sunday paper but I could not tell due to it being so wet; it was unreadable. Service is getting horrible

  36. I am a digital subscriber but cannot get anyone to help me with linking my account so I can read the news digitally. I get if I hadn’t been paying but this is quite ridiculous. I called last week and was told someone would call me back when system was back up. That was Wednesday, this is Monday.

  37. I have called to cancel my subscription because I cannot read the paper due to my vision issues. Please cancel my subscription. I have not received a paper since May but I am still being charged for the paper.

  38. My paper has been delivered to the wrong house for nearly six weeks. I have called five tines and will call again this morning. Effective tomorrow, I will no longer accept papers delivered to my neighbor’s house and will request a replacement paper every day until this is resolved. I will inform my neighbor that those on her property are her free subscription. My house is a two story with a tree in the front yard. The paper is being left in front of the house next door which is a one story with a rose bush. All further deliveries should be in the yard north of the two white cars in the driveway. I have tried to resolve this too many times.

  39. I want a vacation hold on my paper. Surprised I can not work directly with the Dallas Morning News Circulation department.

    Why make a simple thing hard?

  40. I am Darlene from the Port Aransas TX and would like to have our ad places about doing Disney The Lion King Starting July 20, I am not able to get to any email address….they don’t open..

  41. I didn’t receive my paper this morning, July 13. This is second time in 30 days my paper has not been deliverd.

  42. I have been told that I can’t get a digital on line subscription for myself because my husband gets the paper delivered to the house. This is ridiculous.

  43. I called in before 10 am on Sunday, 8-13-17 to report that I did not have the advertising inserts (except two duplicates from Conn’s and 2 from Nebraska Warehouse.) I thought that the ads & coupons would be brought out to my address but I received zero. What is your policy on this? The price for my yearly subscription is exorbitant. Seems like you could provide the inserts.

  44. I called in before 8am to request a dry copy of the DMN as the one that was delivered was soaking wet. As of 10:15am had not received a replacement. We pay a hefty amount for the paper copy of the newspaper and this is not the first time that I have requested a dry copy or credit due to non-delivery or paper being too wet and nothing has been credited that I can tell.

  45. I have been a subscriber for years, and I do mean years!!! Lately my newspaper is either late, not thrown at all or in the street. The only reason I keep your paper is because you have a great sports section and the NYT crossword. You have continually raised my rates and, after missing the paper the last few days, I think I can learn to live with out the DMN in my front yard every day. I do the automated call and they can’t match my phone number because I haven’t had a land line in years. The automated response voice asks if I want to have this number (that I am calling from recognized and I answer “yes” but it is always the same every time I call). The number is never saved or recognized. Frankly, I am tired of calling your customer service line at 7:00 in the morning. Either get your distribution people in McKinney in line or I will cancel… and I will never comeback.

  46. Trying to change my subscription; not cancel. I cannot find this information any where.

    There is no search bar that I can find.

    Not happy this info is deeply buried some place else.

    Apologize if I am wrong. I am old and it’s early.

    Respectly

  47. Well here it is Black Friday and no ads in my paper for Walmart target are toyrus are academy we don’t need Kmart we don’t have a Kmart in this area What is up with this

  48. I called your customer service department yesterday morning to ask for a credit to my account for the past two months. The delivery service during this time has been terrible. If you track customer calls you are welcome to check my account for the number of times I have called to report no paper, Additionally, I called and complained on two occasions to one of your representatives. On both occasions they said that they would contact the supervisor. If so, results might have improved for a day or two only to return to late service levels

    In my call yesterday I was asked. “did you get the paper when you called?” When I responded that we did I was told that a credit could be issued only when
    the paper was not received. I can understand this policy but there has to be a limit. Conceivably, I could get the paper by noon each day and DMN would have no obligation to right the wrong. This is poor customer service.

    We have been a subscriber since 1965 and expect a better level of service and concern for your customers. I also expect a reply to my request for a credit for two months of bad service.

  49. I need to cancel my account today. It’s paid to Dec. 2nd. We aren’t able to read much anymore (poor eyesight) and also we live in a retirement complex where our coffee shop with the DMN is just next door. Please see that our paper is now canceled. I sent the request by mail but I want it canceled today…..I only get the Sunday paper. I’ve tried calling but got no where. Please let me know it is canceled. I do not want to have any balance due and you don’t need to phone and encourage us to keep the acct. Thank you, Bob Grimes

  50. I did not get my Wednesday paper and the circulation department keeps giving me story after story about circulation. All I know is my neighbors got their papers on time. So the stories are bull. GET ME A PAPER NOW!!!

  51. why cant you idiots stop throwing your crappy liberal garbage paper at my home your free crap is never going to get a subpription from me the only thing it will get is you a ticket for litter and a lawsuit so stop the crap

  52. no paper delivery for two days straight,309 s. willow mansfieid tx 76063 , at least refund my money if i can’t get a paper!

  53. When it rains, a double bag always keeps my paper dry–single bagging just
    dosen’t work. Last night was just a sprinkle at my house yet my paper had fully half of each page soggy.
    Love the paper—hate the SOG

  54. When it rains, a double bag always keeps my paper dry–single bagging just
    dosen’t work. Last night was just a sprinkle at my house yet my paper had fully half of each page soggy.
    Love the paper—hate the SOGGY

  55. Why can’t I suspend my delivery service online? Why do I have to call during normal business hours? If I could perform this task online, I could do it over the weekend or at night. This is frustrating!

  56. i sent an email concerning my experience with the subscription i took, i am very disappointed because i am not getting the weekly tv guide. Can you please tell me why i got my sunday paper i did not get a tv guide nor did i get a section with any tv listing for the day.

  57. I’m so sorry about Rogelio Santander, a Dallas Policeman killed yesterday. I would like to send his family some money. Can you tell how to give his family for me? Thank you !!!!!!

  58. Respond to your customers in a timely manner, by not doing so you only inflame the issue. I have been trying to get an answer for six weeks as to why I’m not getting my papers on time. Today I’m told you are two carriers short and I’m still waiting on my morning paper at two in the afternoon

  59. Nobody cares if you get your paper or not. Poorest customer service I’ve ever seen for a major corporation. Wish I had choices.

    • I emailed the Dallas Morning News yesterday & am again, today. We did NOT receive our newspaper yesterday & NOT today, either! I have been a daily subscriber for over 30 years. We have asked to have our two papers brought to us, to NO avail!! We have asked for a supervisor to call us THREE times today, since 6:50 a.m. this morning!!! We have talked to 3 different persons today in the call center. No one has rectified these problems & no supervisor has ever called us!!!
      WHAT IS HAPPENING? We are extremely frustrated over the lack of truth telling from this newspaper’s call center. It sickens us. This is no way to retain long time customers nor expect us to recommend the Dallas Morning News to anyone after all these decades of me subscribing seven days a week!!!

    • I began delivering my home town newspaper in 1945. Have been a newspaper addict ever since.
      Sunday’s paper arrived much later than normal, about 8:30 am.
      My Sunday schedule takes me out of my apartment around 8:30.
      Then I don’t get home till about 2:30 till 4:00 pm.
      Then I get to read the paper and it mess up my schedule for the rest of Sunday.
      I know the delivery varies depending on their receiving it from you.
      Appreciate it if they could arrange my delivery about 7:00 AM if possible.
      Sincerely
      Paul Coles

  60. Today 5/16 I have not received a newspaper in spite of 2 calls to you ,1 @ 8AM and 1@ 10AM. I live in an apt. building and approx. 10-15 people get the paper. It is to be here by 6AM and NEVER is and all the delivery person has to do is throw them out his car window. This is totally unacceptable and this driver needs to be reprimanded at the very least. Someone needs to teach him to tell time, get an alarm clock and set it for the proper early morning time!!!!

  61. Forced to cancel the DMN today. I tried for 3 months to get the billing corrected. It seems the way the statement comes out is not how the billing department relates to the person on the phone in billing. I kept paying and paying and finally said enough. I have taken the DMN for decades upon decades. What a shame the billing and statements make no sense. When calling. one is told one thing and then your monthly statement comes and it is completely different then what you are told by phone. Such a shame. Simplify DMN and you will have more customers. This statement, date due and paid through date is a joke. Makes NO sense at all. You lost a very loyal customer over this. Most times the customer service was helpful. Today the girl was rude and yelling and overtaking me. Who needs that? So sorry to loose the delivery guy. He was always on time and would see him and wave in the early morning hours. Sad to say, I am sure this will affect his income. Too bad the DMN customer service yelling female didn’t think of this delivery man loosing a subscriber and his route income dropping off. He did his job right! Customer service failed miserably.

  62. I have called 2 times today about my Sunday paper not being put on my porch as requested. It was dropped off at the curb. My carrier has been delivering it correctly for 2 years with the exception of 1 time. I am handicapped and can not walk down the sidewalk to pick it up. I was assured both times I called I would get a paper delivered today on my porch today. I called again at 2:00 and the office is closed. Still no paper. Its also hard to get an email to the Circulatiion Dept. .

  63. No paper delivered Monday 6/4 or Tuesday 6/5. Can’t get through to customer service, waited on hold almost 30 minutes before I gave up.

  64. We received plug it in Rangers tickets for last nights game and totally enjoyed the game great seats great game good weather with just enough breeze.

    Thank you ever so very much
    The Osbornes

  65. I recently moved to Heartland TX and have requested several times since Jan for briefings to be sent to my new address. I even email customer service and asked of they could deliver briefings and as of today June 8 2018 I do have briefings or a response. Then they wonder why people look at new only online.

  66. did not received Sunday Morning Paper, called about 8:30am requesting thru the automation, waited a couple of hours, called again, waited, then called and talked to a person, explained that I had been waiting all morning now going into noon for my SUNDAY MORNING NEWSPAPER, said they were sorry and would see to it. Today is MONDAY and needless to say, I did not receive my SUNDAY MORNING NEWSPAPER, which I had already paid for. My neighbors did receive their Sunday paper as I saw it on their yard.

  67. I am very disappointed in the delivery service and I have been on the phone over 30 minutes on hold, trying to talk with someone. This is getting ridiculous.This is the fourth day of the week and I have not had delivery of a newspaper for three of those days. I have had missed deliveries occasionally and have not complained. I will cancel my subscription if I can over get a phone call answered.

  68. For the second Sunday in a row my Sunday edition has not been delivered. Last Sunday I called customer service and was told a paper would be brought out,, it never was. Today I called at 6 am because both my neighbors newspapers were here and mine was not ,so I knew it wasn’t a matter of a late delivery, I had been skipped again. It is now 9:25 and still no paper. Sunday morning is the only morning that I am able to have a few hours to really peruse the paper, work the puzzles and simply enjoy it before going to church and then the busyness of the day kicks in. I am so disappointed in the customer service and in the carrier assigned to this neighborhood.

  69. We have been taking Dallas Morning News for 51 years and have had our paper delivered by many people. Our delivery person (do not know his name) at our present address: 5004 Stonebridge Drive, Colleyville, Texas 76034 is by far the very best we have ever had.( We are sure you have that person’s name and address.) We thanked him Christmas with a small token of cash and candy. We told him we are 82 & 85 years old and thanked him for putting our paper on the driveway where we did not have to get on uneven yard. Since that time, we have had our paper person put our paper on the chair on our porch as we open the door each morning. That service is above and beyond his job responsibilities. We think he or she should be recognized for outstanding service to Dallas Morning News customers.
    We appreciate so much your paper and your outstanding delivery person.
    Sincerely – Pat & Bob Norton

  70. Fifty years plus of subscribing doesn’t count, no paper delivered today, again. Tell our delivery lady, Stormi Brown to bring us a paper today, 6-27-2018. Your left-leaning P.O.S., liberal, left-wing, overpriced “rag”, masquerading as a newspaper didn’t make it again to our driveway. L. A. Teague, Kemp-Mabank, TX

  71. Good news deserves prompt reporting. I left a polite voice mail on delivery-lady Stormi’s phone, advising her we received no paper. Then, we called the News and “Charles” said, he’d take care of it. Then, we left a blistering comment on “Tell us what you think” and within an hour, a paper appeared on our back patio bench. Can’t tell which one worked, but thanks. L. A. Teague

  72. Again no newspaper. This is getting old very quickly. I do notice that you have no trouble taking the money out of my account every month. I am seriously thinking of stopping this paper. Also when you call at 6:45 all agents are busy. Seriously. I agree with the comments above horrible customer service.

  73. I just got a mailer from the Dallas Morning News touting “something” called PluggedIN. It told me almost NOTHING about it but in small print at the bottom told me the amount billed will be $51.32, an increase of 25%. Is this a way to tell me of a price increase? Did you inspect your mailer? It tells me NOTHING. What are “subscriber perks?” This is not the kind of open and honest treatment that I expect from the Dallas Morning News. And there is nothing I can find about it on your website.
    What’s going on?

  74. Carrier will not deliver to door–have called 3 times talk to 3 different people at
    paper still no results. this is an apt. bldg. at 5701 Virginia Pkwy McKinney,Tx
    and for years carrier delivered to apt. doors (abt. 30 of us) new carrier will
    not come in Retirement Bldg and put the paper at our door as before
    Many of us are disabled and can not go down and pick up paper in the rain
    and icy winters. Please see if you can help, if not, many of us will have to
    cancel paper. Thank you very much if you can get results. and how do I get
    my refund for six months paid and used one month ?

  75. We have been getting 7 day delivery for 15 years. We get the WSJ also. The delivery service is horrible. The paper comes later and later. He throws it into running sprinklers. Some days he just doesn’t show. If you can’t do better, we are canceling. Rudnick 6612 Overlook court, Plano

  76. Failure to deliver our paper is getting unacceptable. If delivery does not improve, I will discontinue my auto pay and you can bill me monthly. Then I can deduct from my bill the papers I did not receive or had to call to get delivered.

  77. am having to call every day or so to get delivery. Called four times one day and was told each time someone would deliver paper. never HAPPENED did finally find out I was given credit for that day. But had asked for paper because of article I wanted to see. This is not acceptable service.L Am setting here now without delivery. Saw delivery person down the street but they never made it here. You will need to do better to keep my business. PLEASE TRY.

  78. Am trying to get my paper delivered on a daily basis since that is how I paid for it. I have not been able to get that done for some time. One day it comes and the next it doesn’t. At one point because I wanted to have an article I called four times and was told each time paper was coming. Never happened. Did manage to get a credit but that was not even why I called. This is not acceptable service. Certainly will have to get better if I’m going to renew.

  79. Called DMN about 9AM-missing all but 2 sections of Sunday paper for the 3rd week in a row. Was promised a paper today.Never was delivered.Called this afternoon and told to call tomorrow so no paper! This is not customer service!! In June we called, got a vacation hold confirmed by DMN. When we returned we found 15 wet papers strewn around our yard–isn’t that good customer service! Why do your employees lie to customers over the phone in customer service?

  80. I have been taking the Dallas Morning News since the Dallas Times Herald shut down. I have been having problems for the past 8 months with my service. I am getting incomplete papers or no paper at all. When I call in I’m told that one will be delivered right a way. It is not and I have no paper and you have my money. I have been told by customer Service that a supervisor will call me but they never do. I have been told a paper will be right out , but they don’t. I do not want a credit(which I never get) because they assume I got the call in delivery

  81. This is the 2nd week we have not gotten a paper on Sunday. We bought one and the Life section was left out again. please deliver a paper

  82. I am a long time daily subscriber to the DMN and since March 1 I have a recurring problem getting my newspaper delivered. The only thing that is certain is that my ridiculous monthly charge goes thru with out fail but my daily delivery is not occurring at least once a month. Today no paper and called at 930am and requested the delivery of a paper. It is now 150 pm and still no paper. HELP…
    Larry Ehemann

  83. For God’s sakes, get rid of the idiot(s) who are unable to deliver the DMN on an everyday basis. Once again, I have no paper and have been a subscriber for maybe 30 years, plus I subscribe to the TV Weekly with no success, and I pay for this subscription. I call constantly but still have no paper – I don’t want credit – I want my NEWSPAPER!!! I have spoken to many people and they have not received a newspaper either. I live at 1217 Colonel Drive in Garland, #1247 – same address for the other people but different apt. number. PLEASE GET SOMEONE THAT KNOWS HOW TO DELIVER NEWSPAPERS.

  84. My paper has been delivered late (after 7am) several days in the past weeks and today when I left home at 8am not at all. Please provide your definition of “late delivery”?

  85. We have not received our Dallas Morning News Paper this morning. It’s already 9:00 A.M. and still no paper.

    Be sure and take this off our account.

  86. Delivery service has been terrible for the past 3-4 weeks and nobody seems to care. Yesterday, a weekday, our paper was delivered at 7:30, an hour and a half late. The day before I called customer service, voiced my complaint and was told that the supervisor would call me. No call. Why are we paying for a service that we are not getting?

  87. Calfrope
    Calfrope, a word I learned watching my two older brother’s wrestle. When one of them was losing he would say, “calfrope”, which meant, I surrender or I give up. I’m using it today to mean that I give up on the Dallas Morning News. For the last 4-6 weeks the delivery service has been terrible and no matter what efforts I have made to call it to the attention of the DMN nothing has worked. Please check my records
    I have had sketchy periods of service before but nothing like this. Why do I continue to pay for this level of service? I’m old-fashioned enough to enjoy reading a paper with my morning coffee but I am questioning whether this is worth the hassle. If you cannot find a way to take care of this problem I am finished with the DMN and will get my news from other sources.
    Don Kolker

  88. I re-subscribed to the DMN Friday-Sunday Delivery beginning 7-23-2018. The delivery is excellent. This is not a complaint. I paid $21.95 for the delivery. I have not received another statement for me to pay. I will pay by check, and not by a credit card like I did in the past when I subscribed. I have consolidated all of my credit cards, so I no longer have one to use. Please email me with ay amount due, and I will mail it to you. Thank you.

  89. Please send a “thank you” to the newspaper carrier for 703 Yucca Lane in Farmersville. Our paper was in our yard at 3:00 a.m. which is greatly appreciated for early risers and readers, as we are. I do not expect this early, early arrival, but do like to receive it before 7:00 a.m.

    Again, thanks to our carrier.

  90. For the past three days my newspaper has arrived between 9:00am and 10:00am. Today Nov. 15, 2018 it did not arrive at all. I have been very impressed with the delivery lately. I would like to know what happened. i have been a subscriber for years and I would hate to discontinue my paper. I pay almost $56.00 a month and I don’t think it’s too much to expect to receive my paper every day. Thank You

  91. 2 months ago I asked that you STOP charging me for a newspaper I have not received. I asked for reimbursement as well. i issue a complaint to the BBB.
    I was then assured by one of your reps that they would cancel my prescription and I could be reimbursed.
    I continue to be charged 27.96 a month. I do not receive a news paper. STOP charging me. You are not authorized to use my debit card. this is robbery. I will be forced to cancel my debit card.

  92. I was “Talked Into” trying the DMN for a Sunday edition. Reluctantly, I agreed. when I first moved to the Dallas area, I was a subscriber an cancelled my subscription when I found that the paper was leaning just a little bit too far to the Left. I had no intention to re-subscribe when I agree to one (1) edition of the Sunday paper. Returning from vacation on 25 November 2018, I found three (3) editions of the Sunday paper. On 27 November, I received an invoice, due upon receipt for $61.94. I have been trying to contact customer service, by phone, and have yet to talk to a life person. I WANT THIS SUBSCRIPTION CANCELLED !!!
    My Account Number is: 70822107

  93. I have been lied to by both your automated whatever and by real people. I did not receive our paper on Wed. 11/28, called and punched all the buttons and was told the paper would be delivered that day. It was not. Called again and played the countdown waiting game to 38 seconds. The was told if I would leave my number, I would be called back and not lose my place in line. The 38 seconds took over an hour. The rep. said I could go buy a paper and have my account credited or with Thursday paper, I would get the Wed, one also. LIE
    Thursday paper, no Wed. [the issue with the grocery store ads]
    Since I do not drive and have to plan my shopping, I need to see the ads.
    Sunday morning before 8 a.m. again no paper. Through the same procedure again – called again at 11 and finally found a real live person who politely told my that distribution was running late, but I would get my paper. LIE – it is now 7pm.
    Since 1960 I have been a faithful subscriber and no paper twice in one week.
    No wonder the DMN is losing “paper” readers. Can’t go to the Herald any more.
    Your solution please.

  94. We have been annual pay subscribers to your newspaper for over 40 years. For the past two months we have been trying to cancel our subscription. We have been hung up on by your representatives and our requests ignored. Finally, this week, two months after we initially called and requested cancellation we get to talk to someone in your paper named Luis who tells us we need to pay another $65 to finalize our deliveries. Two full months after we tried in every way we knew to cancel. Today I regret every year I formerly subscribed to your newspaper. I never thought I would ever say this to anyone.

  95. I have called your customer care number for three days now. Obviously no one works in this department but a computer voice. I have a question about my bill. It doesn’t say for how long this bill covers. So far your computer voice says I owe $1.98 per day for being overdue. By the time You respond to me, I”ll be 4 or 5 dollars in the red. My bill says I’m covered through Dec. 20. I would love for someone to call me and explain this bill to me. I’ve been a customer since 1987 and would like to continue as long as I can afford to. Thank you for time.

  96. So far my experience to contact customer service had. been miserable. Need to cancel and stop paper delivery immediately.
    Could someone from customer service. call me to resolve it.

    Thanks & Best Regards

    Harish

  97. December 30, 2018

    Mr. Jeff Spracklen, Circulation Manager
    Dallas Morning News

    Dear Mr. Spracklen,

    I am an extremely frustrated customer of the Dallas Morning News. Except for a period from 2012 until 2015, I have been a customer since 1971. Over the last week, the performance of your circulation department as well as your customer service group has been dismal at best.
    I have not received a paper since 12/25/18. I have placed and documented at least one call each day and received promises of a call back and a resolution of the problem. Nothing, other than promises, has been done. I have spoken with supervisors who assured me that they would contact the zone manager who would in turn contact me to resolve the problem. I have not heard from him either. This is extremely poor service and response.
    After this continual frustration, I am having difficulty not lapsing into a churlish tirade, however I lived up to my commitment by paying for the subscription, I fully expect your corporation to live up to theirs. I would appreciate hearing from you regarding this matter as soon as possible.

    Sincerely,

    Richard L. White
    Account # 67495724
    903 389 2717 or 214 577 5447
    email: papaorbear@verizon.netil903 389 271

  98. I have been a loyal subscriber and reader of the Dallas Morning News and champion of the Dealys and Moroneys. Why did this Publication lose its focus on what is important. I cannot receive my paper with any regularity. I talk to supervisors,managers,customer service reps,you name it and it falls on deaf ears. It seems no one really seems to care.I always thought this company was a beacon of the news industry now its just a total joke. Losing subscribers is not the least bit surprising to me considering the total lack of consideration given to its customers.I would hope someone within this organization would have enough pride to correct the ongoing issues but apparently that is not the case.

  99. I have been a loyal subscriber and reader of the Dallas Morning News and champion of the Dealys and Moroneys. Why did this Publication lose its focus on what is important. I cannot receive my paper with any regularity. I talk to supervisors,managers,customer service reps,you name it and it falls on deaf ears. It seems no one really seems to care.I always thought this company was a beacon of the news industry now its just a total joke. Losing subscribers is not the least bit surprising to me considering the total lack of consideration given to its customers.I would hope someone within this organization would have enough pride to correct the ongoing issues but apparently that is not the case.

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