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Contact Cricket Customer Service

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Contacting Cricket Customer Service Center

The communications world is riddled with companies claiming to provide the best products and services, only to feature low-end items at steep prices. This practice is seen far too often in the cellular phone business. To remedy the situation, Cricket, a cellular phone company, decided to change the industry and put the freedom back in the hands of the customer. The company provides name-brand phones at discounted prices. Cricket does not require contracts; there are no additional hidden fees or credit checks.

The company has a large focus on customer service as a means to broaden the customer base and woo customers away from the cell phone titans. Whether customers call, write or email, a representative is always ready and willing to provide the best customer service.

Contact Info:

Phone Contact Numbers

Customers have the ability to contact a customer service representative 24 hours a day, 7 days a week. The common concerns addressed are the availability of smartphones, Muve music, wireless broadband and the availability of accessories. Representatives can also answer questions concerning cell phone plans, pay-as-you-go minutes and tips for switching from your current service.

Customer service: 1-800-975-3708

Cellular device service: 1-800-922-5159

By mobile device: *611

Live Chat: Customers visiting the official website can also contact a live representative by using the live chat feature. You do not need to be a current customer in order to use this service. When asking a question, the representative answers the questions promptly.

Mailing Address

Customers can send correspondence to a customer service representative here:

Cricket Communications
P.O. Box 660747
Dallas, TX 75266-0747

Another method to deliver correspondence to customer service is to visit Cricket locations across the country. Simply address the mail to customer service and the employee will deliver the mail to the appropriate party.

Official Website

When customers visit the Cricket website http://www.mycricket.com/, they have the ability to find out additional information about transferring service from their current provider. The company displays the available devices as well as all applicable accessories. Customers can find out what the company is doing to better the community as well as locate customer service. On the customer care page, customers can chat with a live agent or review commonly asked questions.

Customer Service Email

Currently, customers cannot contact a customer service representative by email. When we sent communication to the company, we had to speak to a representative using the live chat feature.

Our Experience

Cricket provides a viable alternative to traditional cell phone companies. The cost savings are ideal for the budget-conscience individual. The customer service is world-class. When we called, the automated system was quick and easy to follow. We waited less than a minute prior to speaking to a customer service representative. We asked about starting service and the representative answered all of our questions in polite and professional manner.

Our experience dealing with Cricket was great. If you have a similar story, share your thoughts below.

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Rate your customer service experience:
Rating: 1.7/5 (25 votes cast)
Contact Cricket Customer Service, 1.7 out of 5 based on 25 ratings
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30 Comments on “Contact Cricket Customer Service
  1. I am extremely disappointed with cricket services. I have had service with cricket for at least 8 years, and been with the family package (4 phones) for at least 3 of those 8. I had 3 of my 4 lines taken off the family package and added to a different account, due to a marital separation . My children and i were listed under my name, and my husband was to remain under his own account. Unfortunately …my ex spouse was added to my account also. I repeatedly called the store where i had everything transferred, only to have someone tell me on 3 occasions that they would get it straightened out and call me back. I have not once received a call explaining anything to me, nor has this situation been resolved. My ex is still currently listed under my plan and we have to split this bill each month. We are now considering our options and are making plans to switch our phone carrier. We are very disappointed with the services we have received. We feel like our 8 years of phone service with cricket weren’t valuable enough to return our phone call. I feel like $14,400 of our hard earned money over an 8 year period might not seem like much to cricket, but i am sure it will be valuable to another service, that may show us a little more appreciation. Disappointing and unsatisfactory are an understatement.

  2. You guys stink. I had to send my phone back to the factory and you sent the new one back without my contacts. Then you tell me “that isn’t covered by your contract”.
    BS! Every other cellular carrier in the world would have transferred those contacts from one phone to the other no charge or fuss.
    Your people in the store promised to contact corporate and have the contacts emailed to me, but of course they were lying again and never followed through.
    Your people in the store have lied to me several times.
    The first day I did business with you folks I went in to buy my phone which was on sale and marked $29.99, but when I wanted to buy it I was told “the sale ended yesterday, we just haven’t taken the signs down yet.” By law, they were marked at that price they had to sell at that price, yet your salesman refused and I paid $49.99 for the phone. I should have known better than to do business with you folks then.
    And now I cannot get my contacts from my phone back from you folks because “it is not in your contract.” is the biggest crock of BS.
    It is obvious you do not want my business and you want me to tell everyone I know about how lousy Cricket is as a carrier, what lousy, piss poor customer service they have and it should actually be called Customer Disservice.
    Okay, I will spread the news for you since you cannot get me my contacts like any decent phone carrier would.

  3. I tried to cancel my broadband service from out of town; the requirement that I have my “number” caused no cancelation as I don’t have the gizmo with me. Customer service must be in Asia; I was transfered 3 times and end result is zip. Interesting that Cricket can annoy customers on line with regularity but when a customer needs real service, its the run around.

    • I tried to cancel my broadband service 3 months ago and they are still takeing the money out of my account i guess my next step is to sue them.

  4. Poor service, no customer service in place for to talk with, no good payment arrangment, like i have a bill of $120, i pay on 1st october $80, and then the other amount i will pay in friday, my phone still close. and the reminde me to pay the next payment in oct 22nd, after to pay this amount. I regret the service.i am in prepaid. No good service, customer look your budget.

  5. Thank you for choosing Cricket Wireless, a representative will be with you shortly to answer all your questions and help you place your order today.

    You are now chatting with Tiffany R.

    Tiffany R: Thank you for chatting with the Cricket Wireless sales department. Can I help you place your order today?

    jean claude ilunga: hello

    Tiffany R: Hello Jean Claude

    jean claude ilunga: tiffany are you on line?

    Tiffany R: Yes that is how we are talking.

    jean claude ilunga: my phone number is 8013475112

    jean claude ilunga: in 1st oct i pay $80

    jean claude ilunga: in friday i will pay 40

    jean claude ilunga: my phone still close

    Tiffany R: How can I help you

    jean claude ilunga: and then, for the next month, cricket remind me to pay the next bill in 22nd of oct

    jean claude ilunga: help me to open my phone for this week

    jean claude ilunga: the time for me to pay you, the other amount in friday

    jean claude ilunga: i have many call, for work to receive

    jean claude ilunga: if you are not able to help me , copy my message and send it to the department of arrangment

    Tiffany R: So you already have a cricket phone but it is not active?

    jean claude ilunga: when i call to the customer service, cricket don’t have a customer service to talk with

    jean claude ilunga: yes : 8013475112

    Tiffany R: 1-800-274-2538

    jean claude ilunga: i pay my bill on time

    jean claude ilunga: that phone doesn’t work

    jean claude ilunga: send my request to the service you know, that can help me

    Tiffany R: 1-866-900-2758

    jean claude ilunga: my bill was $120, i pay $80 and then $40 in friday. My telephone still close, i asked if you can open just for this week, in friday of this wek, i will pay the $40 for to finish the payment

    jean claude ilunga: This number to does work, i try it 30 min ago

    jean claude ilunga: hard to listern, cricket don’t have customer service in place

    Tiffany R: Okay I apologize you will need to visit a local store there is no chat for billing

    jean claude ilunga: i live in North Richland hills dallas, they don’t have cricket store, just in austin

    jean claude ilunga: help me

    jean claude ilunga: you are one of customer service

    Tiffany R: You will either have to call the 2 numbers listed above or visit a store I have no access to account information I am new sales only.

    jean claude ilunga: thanks

    Tiffany R: Thank you for chatting with Cricket today. We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us.

    jean claude ilunga: you are not able to help me

    jean claude ilunga: if you value my feedback, why you are unable to help me

  6. I love people of diversity, but when I call Cricket customer service, I can hardly understand the reps! Very frustrating! Since I live in America and speak and understand English, can I get a rep that speaks and understands English? Again, very frustrating!

    Also, I cannot find a way to email customer service or do a live chat, which would help with the verbal communication issues. I would like to email/ submit suggestions I have as a customer, but the only way I can see to do that is to call and speak to someone I can’t communicate effectively with or write a letter. Really? Aren’t we in the current age of advanced technology? I have to mail a letter?

    C’mon Cricket. Get updated!

  7. Is almost non existent. When calling the customer service numbers it is impossible to eventually get to a customer service rep who is a person. The menu is limited & you can’t navigate to a customer service rep. The web page is also incompetent with limited information & very difficult to navigate. The Cricket Cust. Service is seriously bad, incompetent & lacking.

  8. I can’t speak for the entire company, but I can certainly attest to the inattention, incompetence and general dismissiveness of the reps in the store in Boulder, Colorado. (Well, actually I *can* make a judgment about the company as a whole: They have things purposely set up so that I can’t e-mail them this complaint and have to post it here, where it’s but a pointless if cleansing vent.)

    A few weeks ago, I bought a Huawei Pillar 615 for $49.99. The other day it stopped working. I believe this is bek, she cause I got it wet, even if I don’t recall when or how. At any rate, I returned to the store today, phone in hand, knowing that I would either experience a miracle and leave with a working phone or be forced to by I new one. I was fully prepared for the latter.

    When I explained the situation to the clerk, she peeled the back off the phone, stuck the exposed battery compartment in my face, and said, “Yep, it’s damaged, see?” The fact that she was surely right is not the point; the fact that she literally did not even inspect the phone for a single second is the point.

    I told her I need a replacement, and asked if there were any other models in a similar price range that I might consider. She flung a finger in the direction of a Samsung model and said, “That one’s just a foot phone. Simple.” Yes, that was the entirety of her description.

    I told her I’d just go ahead and get another Pillar, and asked if I’d need to pay another $15 activation fee. When she said yes, I sighed. At that point she thrust the phone I’d brought in toward me and barked, “Do you want your phone back?” even though we had mutually established that it was useless; evidently she’d taken my light expression of frustration as a sign that I was not going to be purchasing anything that evening. How I wish that were true.

    When she rung up my order, I had a few other questions, but she was literally texting someone across the store and ignoring me to the fullest extent possible. I gave up and let her yack away in pidgin English and was soon on my way, but not without noticing that another customer was getting the same essential treatment from a different clerk.

    How fitting it is that this same store recently featured a sign outside that boasted:

    NOW OPEN ON SUNDAY’S!

    I wanted to ask “Sunday’s what?” but what would have been the point? These people operate at the intellectual level of slime mold, and express about as much concern for their clients as said growth might.

  9. I have broadband service with cricket, when I puchased it, I used a friends credit card but the account was supposed to be in my name and I made that clear, cricket has ny info such as social security# birthday and address, so why would they put the account in the card holders names. I have been trying to get this issue resolved and all I got was the run around. I will never use cricket for anything else.

  10. Cricket sucks. Not only has my smart phone been disabled out of the blue at least once a month, last month they kept shutting off our service for lack of payment. Since you can’t actually get customer service on the phone if your account is delinquent, I had to go to their stores to fix the problem. NOT how I want to spend my lunch hour.
    Now we have switched carriers and can’t get our account closed. THESE GUYS REALLY SUCK. There is no such thing as customer service We might have actually stayed with them if at any time when we NEEDED to talk a live person, we could get one. I don’t even think they have real live people working for them, except may in the stores.

    STAY AWAY FROM CRICKET, unless you care nothing about customer service.

  11. You people are so full of it. I am severely unhappy with the treatment and outright lies given to me by your customer service dept. When I’ve the opportunity to get another wireless internet service, I’m done with your company. It’s amazes me how you stay in business with the way you do your customers.

  12. i just want to know if there is a way to get rid of PAYGo! it raised my bill over 40$! i dont want this anymore! if theres a way i can get it off please tell me! anybody! i really dont wanna keep paying 96.00$ for Cricket! my bill is supose to be 55.00$ a month, not 96.00$

  13. this service is outrageous!!!! I have run out of patience with this company and you cannot ever reach an actual person to talk to therefore further convincing me thst they know they are fucking people over…calling the BBB as soon as I hit send !!!!!!!!!!!!!!!!!

  14. can someone please explain to me how i have 2 lines, my bill is not due until the 18th, however 1 of my lines are disconnected and the other is still with full service hmmmm…. getting intouch with a customer service rep has been a joke.. this is by far the worst phone service i have ever had…

  15. I am with tmobile, they always take care of me and all my issues. I recently called cricket to have a harrassing call experience resolved and apparently that hasn’t done any good. Cricket, please help your staff and managers with the ability and follow thru you meed or you are going to end up by the wayside with the other poor service companies in this electronic world.

  16. recent new customer.cricket gives you the option of paying by your phone ,mailing the payment,pay automatically or, going to the store.went to the store to pay my first bill.was charged 3.00[in store payment fee.]?????why???are they trying to discourage folks from visiting thier store[where the could possibly upsale thier products]?rule #1 of buisness.GET BODIES IN THE STORE.simple idea. last time they’ll see me…even if the phone breaks…,i’ll think about it real hard first.by the way,,no e-mail contact??cmon now,thats just………..stupid

  17. I had a problem with a new phone for a second line I added and they offered to send another one to me. They said it would take 7 – 15 days to be delivered and that tracking would be available in about 5 days. Well, I called them after a few days and got the tracking # only to find out that the phone had been sent back to them because of an issue with the address. I called cricket several times, called UPS twice, they told me that I had to deal with cricket so I called them again. Well, they told me there’s was nothing they could do even though I offered to pay for the shipping. I ended up cancelling the new line and now I’m stuck with a broken phone I paid good money for. After cancelling the line I called back and talked to a “supervisor” and told her the issue and that I’d be cancelling my second line if nothing happened. She said she would fix the issue and would open the line and send me the phone but that she would have to call me back. Well, it’s been three days and I’m still waiting. Now I’m out the money I paid for the phone and the plan, it makes me mad just to have to call them again to discuss the charge. My advice, to you considering cricket… DON’T DO IT!!

  18. Ok so I bought my phone in October of last year. It took them 4 days to activate it and it still wouldn’t activate and then they said oh try it every 24 hours to see if it works then they had to give me a new phone because mine was defected so I had to wait a week and then that one was doing the Sam thing! So they gave me 5$ off my next store purchase coupon I’m like gee thanks! Now my internet is so slow then it tells me I used all my high speed internet and have to buy more when its not high speed its always taking 10 min to load Google. Then when my phone will say 3g full bars I will go to use my internet or call someone and I automatically have no 3g or service in my area? And ill make a call and have perfect service and it will hang up and say call was lost and ill have no service! I hate Cricket! I am telling everyone I know, and I know famous people and I know aboit everyone in my town, to never use Cricket because they are nothing but a disappointment!!!!

  19. The Customer Care of Cricket is THE worst. Cricket kept billing me $5 extra for my handset protection which I have asked to remove for last one year!!
    When I figured it out yesterday and called them the customer care person offered me only $10 refund. I have paid $60 for last year. This is some kind of a cheating and robbery. The customer care representative was angry at me when I asked him to listen to the year old conversation record. He said if I keep requesting in an impolite way he’ll hang up on me and no refund.

    Should I contact small court for claims?
    Should contact consumer reports?
    Please help.

    • thats what they do to me, all the frigging time.they slow my connecting so far down that it gets disconnected..i try to add more data with a card. well shit it wont take the card…45 dollars wasted

  20. I have had cricket broadband since 2010 I am so disatisfied. The customer service is so automated I just pd my data usage in full and 2 days later its saying that I have used all of my allowance .I am going to report them to the better business beaureau and also contact a consumer reporter to look into this matter if i can’t get this resolved I called their headquarters,but If I don’t get a resolution I will contact the BBB or the state atty gen for fraud and I will urge others who come to this page to do the same .

  21. I tried paying bill over the internet with two credit cards then tried bank account. All times it indicated they couldn’t be put through due to an error code. Called customer service, gave them all the information and again not allowed to process payment and was referred to another representative and then another to be told there was some kind of account problem but couldn’t tell me what that was. Then the phone was turned off for lack of payment. Called again from home phone, got the run around and finally told to leave a number and they would call back. Of course they now want more money to reinstate service on the phone but for some reason the won’t take my payment. Who ever heard of a company that wouldn’t let you make a payment??So now have to sit home and wait for them to hopefully call back.

  22. I purchased my first smart phone and the customer service wasn’t good from my experience. There wasn’t a machine to transfer my contact numbers from my old AT&T to my new Cricket HTC. I left the store upset and ready to cancel my service and go to another company.

    The staff person says their machine has been broke for two years and they weren’t purchasing another one. I asked could she direct me to a store that could transfer my contact list. She said “NO.” Terrible customer service after you purchase a telephone.

    The location of the Cricket store is Mondawmin Mall in Baltimore City. Terrible service.

  23. I have been with Cricket for 7 years. Their phones are too expensive and phone quality is not good. Also you can never get through there automated service. I have had enough and I’m changing services.

  24. I don’t know why we even bother to say anything the Big guys never read it all they care about is their paycheck and the Hell with all of the customers. They will always have customers to rip off.

  25. I have never been so frusturated in my life!!!! I feel like I am getting the run-around. The customer service STINKS! it is one of the worst. There are so many bad things I have to say about Cricket I will NEVER use them again!!!!!!!!!!!!!!!!!!!!!!!

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