Contacting Cricket Customer Service Center
The communications world is riddled with companies claiming to provide the best products and services, only to feature low-end items at steep prices. This practice is seen far too often in the cellular phone business. To remedy the situation, Cricket, a cellular phone company, decided to change the industry and put the freedom back in the hands of the customer. The company provides name-brand phones at discounted prices. Cricket does not require contracts; there are no additional hidden fees or credit checks.
The company has a large focus on customer service as a means to broaden the customer base and woo customers away from the cell phone titans. Whether customers call, write or email, a representative is always ready and willing to provide the best customer service.
Phone Contact Numbers
Customers have the ability to contact a customer service representative 24 hours a day, 7 days a week. The common concerns addressed are the availability of smartphones, Muve music, wireless broadband and the availability of accessories. Representatives can also answer questions concerning cell phone plans, pay-as-you-go minutes and tips for switching from your current service.
Customer service: 1-800-975-3708
Cellular device service: 1-800-922-5159
By mobile device: *611
Live Chat: Customers visiting the official website can also contact a live representative by using the live chat feature. You do not need to be a current customer in order to use this service. When asking a question, the representative answers the questions promptly.
Customers can send correspondence to a customer service representative here:
P.O. Box 660747
Dallas, TX 75266-0747
Another method to deliver correspondence to customer service is to visit Cricket locations across the country. Simply address the mail to customer service and the employee will deliver the mail to the appropriate party.
When customers visit the Cricket website http://www.mycricket.com/, they have the ability to find out additional information about transferring service from their current provider. The company displays the available devices as well as all applicable accessories. Customers can find out what the company is doing to better the community as well as locate customer service. On the customer care page, customers can chat with a live agent or review commonly asked questions.
Customer Service Email
Currently, customers cannot contact a customer service representative by email. When we sent communication to the company, we had to speak to a representative using the live chat feature.
Cricket provides a viable alternative to traditional cell phone companies. The cost savings are ideal for the budget-conscience individual. The customer service is world-class. When we called, the automated system was quick and easy to follow. We waited less than a minute prior to speaking to a customer service representative. We asked about starting service and the representative answered all of our questions in polite and professional manner.
Our experience dealing with Cricket was great. If you have a similar story, share your thoughts below.