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Contact CostCo Customer Service

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Contacting Costco Customer Service Center

Costco is a wholesale warehouse store. In order to shop Costco online of offline, you must pay for a membership. In some cases, the warehouse will offer new customers a temporary membership for one to two weeks to test out the warehouse shopping experience. Some of the items available for sale online can be purchased from home and picked up in a local Costco warehouse, but others require shipping to your home.

Contact Info:

Phone Contact Numbers

There are a few numbers customers can choose from when attempting to contact Costco customer service.

  • Costco online member services: 1-800-955-2292
  • General member services: 1-800-774-2678
  • Costco travel customer service: 1-877-849-2730
  • Costco pharmacy: 1-800-607-6861
  • Business customer service: 1-800-788-9968

Mailing Address

We found two addresses for customer service contact. One is a mailing address for the corporate office and the other is the physical address for the Costco corporate office building.

Costco Corporate

P.O. Box 34331

Seattle, WA 98124

Or

Costco Corporate – Physical Address

999 Lake Drive

Issaquah, WA 98027

Official Website

The main page of the official Costco website is http://www.costco.com/. Customers can choose to log in to their shopping account using the link at the top of the page. You can also check on your order using the order number included in the verification email.

Customer service contact information is listed under the Customer Service tab. There is no contact us page.

Customer Service Email

Instead of offering a customer service email address, Costco offers a contact form https://costco.egain.net/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&CMD=STARTPAGE&USERTYPE=1&LANGUAGE=en&COUNTRY=us. The form asks for the subject of your email, details of the message and some personal information like name, email and contact phone number. You can also add your membership account number or order number if desired.

We sent an email to test the response time for a simple question. When we receive a response from the customer service department we will update our experience.

Our Experience

All of the customer service phone numbers for Costco customer service are for members, unless you want to learn more about membership. We called the general membership line to test phone customer service. We were given the opportunity to press 0 to talk with a representative during the automated message. After pressing 0 we were placed on hold (with music) to wait for the next representative. The total call was less than three minutes. We asked about membership pricing and the customer service representative answered without pause.

As one of the largest companies in the United States as well as the world, we expected customer service from Costco to be top-notch. Costco definitely lived up to it’s reputation. We erceived a response to our email inquiry with 4 hours from a customer care representative. They answered our question as well as provided additional information not requested. See below:

From: Costco Customer Service
Date: Sat, Mar 24, 2012 at 3:10 PM
Subject: Other [#3592290]
To: Richard B

Dear Richard,

Thank you for your e-mail to Costco Wholesale.

No, you do not have to be a member or purchase a membership online to place an order, however all non members will be charged a 5% non member surcharge except California state residents.

Thank you,

Chelsey
Costco Wholesale Corporation

Note this message was submitted through the costco.com web site customer suggestion page on 03/24/2012 10:43:19 PST
Comment/Suggestion/Request/Question Text:
Do I have to purchase a membership to buy an item online?

Personal Information:
First Name: Richard
Last Name: B

What is your experience with Costco customer service?

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Rate your customer service experience:
Rating: 1.9/5 (42 votes cast)
Contact CostCo Customer Service, 1.9 out of 5 based on 42 ratings
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135 Comments on “Contact CostCo Customer Service
  1. Please email my receipt from my online purchase of wall bed, pots, house sign. It was all one order. Thank you

  2. MEMBERSHIP #111768368335
    ORDRE NUMBER:249693637
    I JUST BOUGHT DE’LONGUINO AIR CONDITIONER AND I NOTICED THAT ITEM #12 – AIR EXHAUST HOSE IS DAMAGED. CAN I GET AN REPLACEMENT?
    THANK YOU.

  3. I was at the Fullerton store to buy a tommy Bahamas down alternative
    Blanket but could not find this item. Which Costco can I find the item?
    Thank you

  4. Love Costco, consider myself a Costcoholic….do not like your new toilet paper…does not pull apart cleanly, actually shreads

  5. Just come from wayne costco. We are very unhappy
    this staff was very disrespecful to us. this was 2nd time. Very upset….

  6. I was here in fremont auto mall Costco want to take a passport photo and get one hard copy, I was standing there couple minutes,nobody serves me, two people are chatting and one young man with little long hair was walking around didn’t ask me wether I néed help. Then he stood behind counter ask me what me want without looking at me once. I told him what I need he just said “no, no.” I was confused, I can’t take passport photo? And even no more words just “no” and ignore? Even when I ask” do you know where can I do it?” He said nothing just do his business. I feel so sad, that’s not the service i expected. I hope everything is good with Costco, and i understand maybe there is reason why today is like this, I still believe Costco can give me good service.

  7. I am trying to apply for Costco employment at your New York Avenue or Wheaton store and need to send my application to you for consideration. How can I do this and make sure you obtain my application? Thank you for your response.

    • Dear Cynthia,

      I believe you have applied for three positions at Costco in Florida. By a mistake, you have registered with my email-adress – most likely due to a spelling mistake. Therefore, I have received confirmation for you applications from Costco. I recommend that you contact Costco as soon as possible and give them your correct email-address. If not, you might miss a job offer.

      Wish you the very best for the new year.

  8. You’ve got to be @&¥€#% kidding me, you expect me to drive to the nearest Costco to verify your gas prices, Gas Buddy isn’t always right and you can’t even tell your customers over the phone if what I’m seeing on Gas Buddy is correct the mom and pop station around the corner from my house is always close if not the same as your prices and I can call them and get their prices over the phone. I won’t be renewing my membership this is a bad way to do business your aisles are too small and your store is always too crowded with inconsiderate shoppers who clog up your aisles at your food sampling station and none of your employees even bother to try to help move the traffic along. I’m joining Sams Club.
    John Morris
    Canyon Country Ca.

  9. Where is the “Pastrami” As a long time Costco Customer I am again disappointed in another “Meat product elimination” from the Jacksonville Fl. Costco Warehouse Store. I have tried to ask several people in the store, about the missing Pre-Sliced-Pastrami from the Meat Department’s Case’s. To-date I have not yet got a definite answer to satisfy my disappointing feeling of WHY is it not available?. This item is missing from your meat case since late September 2012?. As your customer I want you to know I travel my 100 mile round trip to get this product, that I have grown accustomed to buying at the Jacksonville, Fl. Warehouse? why was it discontinued?. Perhaps a customer survey might be in order?. I vote yes to re-stock this item. MarcM.

  10. I am very disappointed that Costco has taken a strong stand for OBAMA. Giving him huge donations and speaking at the resent convention. The very people that you need to be doing well to spend money at your stores are the ones you are voting against. OBAMA has plans this time around and that is higher gas prices as if double in 4 years isn’t enough and more taxs on the averge person. Good JOB GUYS!!! I no longer will shop at your stores

  11. Hello,

    It’s been more than 2 months since you stopped having Mountain High Plain Yogurt original and low-fat at Rancho Cordova Costco. It is still available at Folsom Costco. I would really like to make an request on behalf of many members who buys plain yogurt in jumbo size from Rancho Cordova Costco on regular basis. We love the fact that Rancho Cordova Costco has many quality products available. The fact that it has variety of samples available even on weekdays is the best part. That’s the reason we visit that particular costco frequently.

    Thanks.

  12. Dear Costco,
    We are here in central Michigan, Lansing (zip code 48823) area in particular are in need of Costco warehouse the closest one to us is 1 hour away. Is Costco contemplating the idea of opening a warehouse in here? I think it would be good idea to open one in East Lansing Okemos area.
    We certainly would like to shop at Costco warehouse. Since we only have one warehouse which is Sams club.

    Just a thought
    Thank you.

    Issa Ali

  13. Can you tell me if Costco is building a store in Athens, GA? So many people are talking about them going into an large new shopping area going up. Thank you Love your store and we have had a Business Membership for years.

  14. Today, 10/25/2012 I received the peanut butter recall notice dated
    Oct 9, 2012. Not a very prompt notification.
    Mr. Craig Wilson suggests returning the product. You expect me to
    drive 75 miles of mountain road to return the jar of peanut butter?
    Mr. Wilson says for more information contact Sunland Inc.
    You purchased this product and put the Kirkland name on it -
    it is your responsibility.

  15. Your decision to support Ref 74 is wrong. You say this will increse the economy.

    Proverbs 14:34
    New King James Version

    34 Righteousness exalts a nation,
    But sin is a reproach to any people

    Please stop your supporting ref 74.

  16. Discontinued Item: Kirkland DRIED CHERRIES, 20 oz. Resealable Bag

    This product has been a main staple in my family’s diet for the past couple of years and we have been unable to find a suitable substitute since the Costco Newport News store removed them from the shelves in the past month.

    Please let us know if this item will be returned to the store shelves and, if not, if you can suggest where we might another similar product.

    • I’m another one who uses the Kirkland dried cherries. Costco in Nanaimo didn’t have any lady. Will you be restocking, or is this another product gone the way of the dodo and carrier pigeon?

    • I am another who is a juge fan of your dried cherries. Yhey have been unavailable here in the Lethbridge, AB store. I was buying at least a bag a week and had just started getting others addicted. The blueberry ones are terrible in comparison. Now I’m forced to buy safeways version at five times the price for the same amount. Please, please bring them back.

      • Our family is a huge fan of the Kirkland dried cherries. We’ve been looking for them since October and still not available at our Costco. Will they be coming back? Thank you!

    • The Kirkland Dried cherries are one of my kids’ favorite things to eat. In early Oct we bought a ton of them, but now we’re running low and have been unable to find them in any store in Northern or Central Virginia.

      Are there plans to restock any time in the near future? Honestly, the cherries are one of the primary reasons we have maintained a Costco membership since we’ve moved to rural central Virginia, and it is likely that we will not renew in the future if more of these products disappear.

      Any information will be greatly appreciated.

      • BRINGBACK THE KIRKLAND DRIED CHERRIES — as the others have said — we bought them more often than anything else you carry. The new Cherries are AWFUL — have you tasted them? they are loaded with sugar and taste like chemicals (prob loaded w these also).
        PLEASE bring them back or tell us where to buy them if teh distributor is marketing them under a diff brand. WHY FIX something that ain’t broken??????

      • OK Guys, I have finally found a reasonable substitute for the Kirkland Dried Cherries…its the ONLY replacement we’ve been able to find anywhere that my kids will eat. Its the Peterson Farms Blend of Sweet and Tart dried cherries.

        They are available at Amazon for about $20 per 14 oz., or at about half of that in Sams Club, if you happen to have memberships both there and at Costco. We have a family member that shops at Sams, so we’re having them pick up the stuff there for now…

    • After several trips to the Costco here in Richmond and not finding the Kirkland cherries, I decided to visit the Costco customer service page and discovered that the dried Montmorency cherries had been discontinued since October or November of last year. Very unfortunate. More unfortunate was the fact that my most recent trip to Costco included the discovery of the substitute and subsequent purchase. It was not the move to say the least (a more detailed description of my actual reaction is not appropriate for a public forum) and I won’t be getting those again. I won’t speculate about why the change was made, but unless there is a completely different collection of consumers who don’t know any better (it can and does happen) and just snap the substitute product off of the shelf, I can’t see it being a product that will be carried for a long period of time.

      • Our family also misses the Kirkland Montmorency Cherries. We bought the Estella’s Pantry dried sweet cherries at Costco last week. They are not good at all! Please bring back the originals.

  17. I am in need of a duplicate invoice for the 11″ patio umbrella we bought this summer. It is having challenges.
    #111790003797
    Thank you in advance.

  18. Five days after hurricane Sandy I am still trying to find out if costo in Wayne, NJ is open for business. That store is very quick to flood and slow to drain out. Calling the store, all I get is a busy signal, and I have searched extensively on line cannot get this information from costco on facebook or the costco website. The Willowbrook Mall where the store is located gives up-to-date information regarding their status,and they say they are open, but they advise that individual stores at the mall may not be open, and to call them to be sure. So the only way I can find out is to expend scarce gasoline to take the 15 mile drive to the store. I am a long time member of costco and a very loyal customer. Please fix this soon! Thank you.

  19. Kirkland Abuelita Tortilla Strips are extremely salty but the sodium content show 90mg which is lower than most. I find this salt content hard to believe. Also, once opened, these chips get stale very quickly even in with a tight seal well before the freshness date.

    The Kirkland freezer pack boneless skinless chicken thighs are the worst. Hardly get a complete thigh that’s in once piece and by the time I trim remaining skin, what’s left is a shredded chicken thigh mess.

    Other than these two products, I love everything Costco.

    I’ve made a suggestion to my local Costco there should be a sign with appropriate shopping behavior at the front of every Costco store, ESPECIALLY at Christmas… posted like the Ten Commandments. My local store wins the award for the rudest store during the holidays.

  20. after returning two eden-pure heaters to costco by public transportation. I am displeased that no one at costco’s main customer service contacted me. Also that my time returning two defective heaters was not addressed it was also told to me by an unnamed employee that many of these heaters were returned as defective this is not a case of customer error. I should be taken care of for my inconvience as I really wanted one of these heaters. now even if I want one It is not affordable to me. gee thanks for an inferier product

  21. I am a customer of your store and have been one for a long time, I called for a simple price on goods and first was stuffed around for an hour hour by your automated crap then to be told no???????????? Just for pricing for my business?????? you can take your membership and stuff it!!!!!!!!!!!!! worst kind of service that I have ever encountered!!!!! I am glad that you train your staff this way.

    good day to you and you will never have my business ever again.

  22. I have purchased Shitake-ya gourmet mushroom blend a while back. I now want to use them but the use by date says 061411, it’s now 112212. These are a de-hydrated mushroom blend. How can they go bad?? When searching the internet I find there was a recall but it said only those with a use by 2013 date on them. Can I still use these in my Thanksgiving Stuffing without killing or making people sick?

    Thank You

    George Telles

  23. Trying to call customer service via their service phone number is crazy. After 30 minutes and still cannot reach anyone. I wish they allow us to leave our phone number so someone can call us back when we’ve reached our turn.

  24. Will you please sell Calbee Shrimp Chips it’s from Calbee Co
    We do shopping in Costco Alhambra lots of Asians are looking for it. Please sell it. Thank you so much .

  25. I am in love with Costco.As mater of fact if I want anything I check first to see if Costco carries. Costco always provide great customer service. I recently made a hearing Aide appointment for my Dad. I decided to take him to Costco because I trust them. T made the appointment with the Costco on Normal in Escondido California. When my Dad and I arrived there, they couldn’t find our appointment. I am sure of the appointment because not only I made it I also put it on my Calender.I had to wait three weeks for the appointment because I wanted to be present during the test. Now j have to wait another two weeks and I am not sure if they will have me on the appointment book. The lady claims the they had a trainee and she might have messed up. This is unlike Costco and I hope this is not a sign of Costco deteriorating.

  26. last night we arrive home in pittsburgh under pouring rain to see that there was a soaked cardboard box sitting in front of our door.
    your costco.com order has been delivered 505257786

    all the tapes had come loose and inside we found the pants which “very unprofessionally” and “negligently” and without any individual packaging dumped in the box. they were wrinkled and some water already inside the box.

    the items are dry clean only. please issue check for dry cleaning at $10.00 a piece so i will keep them. thank you.

  27. Just spent $622.89 at Costco and had the worst customer service ever from Carlos Reyes, Middleton Wisconsin REG#9. We have a Corporate Costco account and have always been able to pay with our Corporate AMEX. But today Mr. Reyes informed me I couldn’t do this, so I had to put it on my personal card. The thing is, he wouldn’t even listen to me or respond to my questions about why the change, wouldn’t even look at me – all of a sudden he doesn’t speak English. Rude, Rude, Rude, Rude, Rude – time to switch back to Sam’s Club.

  28. Just spent an hour and a half gathering items for a Holiday office party, about $250. After scanning all the items, I attempted to pay and was told my corporate Mastercard could not be used. My only option was to sign up for Costco AMEX. The cashier just said,”Thats how its always been.” No apology. Well, I haven’t always been a member and I no longer will be. I had to leave the cart very frustrated and go spend my businesses money at Walmart.

  29. I went to the Southlake Costco today to buy 40 large size Poinsettia plants for my customers. As a real estate agent I do this every year in appreciation. I had went to several stores yesterday and they were sold out. This time there was GORGEOUS ones…..I asked if there were more as there were 20 out on display…the manager, Emily Shipman, not only checked but had an employee bring a 3- tiered cart of them to me from the back….AND then they helped me to the checkout…AND her and another employee loaded them into my truck. My husband and I do this every year and this year it was not a chore…it was a wonderful experience. Emily is VERY aware of the importance of Customer Service. She asked for my card and will have the plants available for me next year. I AM IMPRESSED and will recommend to everyone to shop at the Southlake Costco. Thank you Emily and Costco….Merry Christmas from a happy RE/MAX agent in Dallas Texas.

  30. Link to customer service form provided above does not work on my computer. I get a message that says Internet Explorer unable to display web page.

  31. I am so dessapponted, I have been waiting for a simple return levels for more than 9 days, 6 calls and I am steel waiting. The coustomer service is really NON PROFESIONAL

  32. Dear Costco,
    My name is Farid Abbasi Borojeni and I want to cancell my fax number and i dont want to be a member!
    Now I am not in the country and I dont need your services for the moment!
    My number member is 111811648949.
    Thanks!
    All the best,
    Farid Abbasi Borojeni

  33. I enjoy your products but when it comes to getting any info. on how & where to return the mailed items its a long & frustrating procedure. Please just post the dang return address on the invoices like everyone else. Make it easy for your customers. While I have been writing this I have been on hold on the phone waiting for ANY reply for 33 minutes! Its 7:17am on a tues. is anybody working? HELP!!!!!

  34. I ordered two things on Thursday. The confirmation and my account status and what I ordered were all different. I immediately called and was on hold for a long time before getting disconnected. I tried online and had trouble there. Finally, I got through with a complaint that was answered, via email that “they would try to stop the shipment” and let me know within 2 days. Never heard from them. Trying to call today and the line is busy. VERY FRUSTRATING

  35. I just canceled my Costco membership but need to know the details of surveillance camera that I ordered on line a few months ago. Since I’m currently out of the country and could not view my house via online from my surveillance camera. I had contacted Q-See but they must know the details of model that I bought in order to help me properly. Please help and respond via email. Thank you for your cooperation.

  36. / / / Costco’s customer service portal flipping fails when used via an iPhone.
    Impersonal CService interface and…
    Frustration on top of frustration.

    M# 111781739803

  37. I have purchased garage doors, they were installed and they were dented during that install. Now I have had the costco company installer out on two other times to replace the damaged doors, but each time they show up the new door have been dent on arrival. This is getting old. Each time I have to be home for the installer, time better use doing something better. First time door were install was back in August 4, 2012, it is now January 3, 2013.

  38. Received a gift membership from my daughter. Today she had to drive me to our nearest costco 45 min away to have my picture taken. I will not ever go back I don’t think. The cashier was rude kept asking my daughter if she lived with me She only bought bananas strawberries and chips and I gave her my new card. I spent $250.00 and found out I could not even use my discover or visa card therefore I really don’t feel I want to be harassed everytime my daughter drives me and tries to purchase a few things. She belongs to Sams club and I always go with her and have a separate order no harassing. I will tell other people about my experience today. Thank you.

  39. I went to pick up my prescription on 12/31 at the pharmacy that I ordered over the weekend and unfortunately and much to my dismay the Bountiful Costco Pharmacy has let me down yet again. I arrived at 5:03 and had to wait 14 minutes to pick up my prescription. There were 5 people in front of me and about the same amount behind me. I am going to take my prescription business elsewhere. When the technician/clerk Scott attended me he told me it was my last refill. My reply was that I was glad because “you folks seriously need to get some help at this counter.” His reply was yes we know we keep asking but can never get more help. I told him I was glad it was my last refill and I was never getting it filled there again. I don’t wish to be contacted by the pharmacist at this location, I have already spoken to him before about the wait times. You have lost me as a customer in that pharmacy and I will get it filled with Walgreens or another location that is more customer friendly.

  40. bought poulan snow thrower from costco used 10 times and throddle lever vibrated and sheared at engine. poulan will not cover warranty on this so any polan products will not be bought from costco again.

  41. Hi Costco Quality Control Department:

    I am writing to bring your attention to the quality of the products your stores have been selling, especially in the fruits and fresh produce department. Over the last week, right after the turn of the new year 2013, I bought a bag of “Cuties” and some bananas. The bag of Cuties contained a few molded ones only after 2 days at home. However, the green bananas took a long time to turn yellow and become sweet – over 5 days, and even so, they were not quite sweet, still tasted unripe.

    This is not an isolated incident. We have had the same thing happened before, And the quality management of your products is being called into question.

    Costco’s business model builds on convenience, good quality and reasonable price. If one of these tripod legs is missing, your business will be deeply affected.

    I hope that you can do a better job in managing this.

    Thanks for your attention!

    ML Chan

  42. I have been experiencing not so good customer service at your 384 building. I do love Costco and worked for you for almost 17 years and still shop there. Recently when I go in to fill a prescription after I called ahead to give ample time to fill, when I arrive 2 hours later, it is not even been filled yet. They always say on phone” no problem mrs bowers we’ll have that ready for you”. But every time I get there I have to wait 20 minutes to be filled. Please talk to the employees there and get them to have better customer service. I’m still lovin my Costco tho!

  43. Hello. Every month I must go to Walmart, buy a cash card, then go to Sam’s Club with our church membership card and buy coffee supplies. My wife and I are the committee chairs for our Hospitality Committee at Bee Creek United Methodist Church in Spicewood, Tx. Unfortunately, Sam’s carries pre measured coffee packet/filters. And, they carry dispenser containers for creamer, and other necessary items. Costco does not. If you could start carrying these products, our church and I would have no reason to ever go to Sam’s or Walmart again. Feel Free to call me if you like. Thank you, Ron Neva

  44. Hi! I just would like to know Costco’s email…so I can send them even I am not a member

    I just want to know that when The TEDDY BEARS are going to come out
    I had been wait to buy it
    last year , I was late so.
    pls sell these again
    pls THANK U!

  45. We are not happy with the quality of fruit and vegetables department. We love shopping at Costco, but we can buy fresh fruit and vegetables rarely, because they are not fresh. And why is Costco getting so expensive???? Every time I go there I notice price increase!!

  46. I have a special request for you to open a Costco store in Youngstown, Ohio.
    This town has started to see big changes with the coming of the shale industry and a new large casino to be completed by next year.
    We only have a Sam’s Club which I do not care for. My family out of state all have Costco’s and we love the merchandise and selection Costco has.
    Please consider building a Costco in Youngstown. I have the perfect location on South Avenue and Route 224, in an old Value city Store. And… its right off the highway and right around the corner from a Sam’s Club, so we can put them out of business.
    The building has been vacant for a few years and the rent should be cheap. The rent will only be going up as more and more industry and people continue to move into the area in the next year or so..
    We only have a Costco in Pittsburgh 1 hour 15 minutes away, which we joined but then let it go, because it was just too far. There may be a Costco in Cleveland but again, same distance 1 hour 15 minutes.
    Please forward this to corporate for consideration.
    Thank you sooo…. much.
    Kind Regards,
    Karen W.

  47. Some if the staff are very rude over the phone at the Costco on Barnes rd. CO Springs,we’ve been very loyal customers for years & are very disappointed & thinking of switching back to SAM’s club!!!

  48. I am moving to the VIllages in FLa. an could not believe you do not have a store there. I Think it would be worth a buisness study . They have a SAMs club but Costco is the preferred store with most especially senior citizens. I presently live in augusta ga. Where you opened a new store a year or so ago and appears you are doing great. Most of my friends dropped Sams an go to Costco. I hope you consider this because I think it would be a good fit for that part of fla.
    Earl Turner. earleagle2000@yahoo.com

  49. The Costco contact form would no accept my comment. It would only show an error code: “Error:The web templates system was unable to process your request” Very frustrating. Here is the feedback I wanted to share with them.

    What has happened to the USDA Choice Boneless Ribeyes at the El Centro store? They are now at least 1/3 fat and gristle. I have always been impressed by the quality of the products at Costco. It used to be I could eat every bit of the steaks I buy there, but recently they have been no better than the so-called “choice” steaks at Wal-Mart. I stopped buying those long ago. I am hopeful that this is just a one time fluke.

  50. I usually have great customer service but not today at the Issaquah was location. I received 4 baby boy outfits for my son in a size to small. My mom got these as a gift. I took them to customer service to hold while I look to see if theybhad bigger sizes. They had what I needed and was told to pay at check out. Came back to the customer service and they asked when and where they were bought. They are the same exact outfits I just bought in a bigger size, I received them the day before. I gave them the name of my moms card, then had to call Her and ask where when and what card was used. Strange the steam is in store I always get cash back for gifts questions asked. He took fifteen minutes searching my moms account. I finally got them returned. Why was this so difficult? I will no longer buy gifts at Costco since I am on a business cardcand no one would know the name to get” proof of purchase”. We sighted up for a family account today and will be canceling tomorrow.

  51. Just rec’d the following email. Is this true??????

    “Costco stocking their meat counters with “Halal” meat.”
    I shopped for groceries at my local Wal-Mart. As usual, I bought a bag of frozen chicken breasts, but this time I checked to make sure the meat was not labeled “Halal.” Here’s why:

    Halal is the Islamic term that basically means the meat is lawful to eat for a devout Muslim. What makes it lawful or acceptable is that the meat has been processed in a very specific way. Unlike kosher food, where the physical processing of the meat is the focus, for Islam it is the spiritual component that makes the meat lawful.

    For lawful (halal) meat in Islam, the animal must be killed while the butcher faces Mecca , and either the butcher cries “Allah Akbar” or a tape plays the words over a loud speaker.

    Ann Barnhardt is a cattle commodities broker, has more about “Halal.”

    NEVER buy meat that is marked as “Halal.”
    I am in the cattle business, and believe me when I tell you that Halal kill plants are CONSTANTLY being cited and shut down by the USDA for horrific infractions. Most of these plants are in Michigan and upstate New York …

    One of the things that halal kill plants are notorious for is putting already-dead animals in the human consumption line. They will go pick up a dead cow off of a farm or ranch and instead of putting it in their rendering tank where the resulting “tankage” is worth pennies on the dollar as pet food or industrial products, they will shackle the dead animal on the normal kill line and process it as human food which is the highest-dollar product.

    Halal plants are also notorious for general citations for filth and uncleanliness. I have toured normal cattle slaughter plants, and guys, you could eat off of the floor. Everything is white and men walk around with water hoses and steam guns constantly keeping everything in a state of spotlessness.

    Halal plants are filthy. A lot of Halal meat is also labeled as “organic.”

    Again, don’t be fooled into thinking that “halal” means “better.” It isn’t. I would never, ever knowingly eat halal meat purely from a food safety perspective.

    THIS IS COMING AND LOOK OUT FOR THIS INTRUSION IN U.S. and CANADIAN MARKETS… “Halal” meat… are you aware of this? Take a look and forward to your friends and family. Do Not buy this meat!

    June Stein
    Costco Member
    Elk Grove Village, IL

  52. The new yellow packaged Audubon Park Natures Blend bird seed is terrible. It is full of cracked corn. Only pigeons like cracked corn.

  53. Our Costco in Lancaster, Ca, stopped selling the fresh made calzones a few months ago. They said they stopped them to offer other items, including fresh deep dish pizza. Well glad for new options, but the calzone was such a great value AND portable. Hard to replace a hand held calzone with a piece of deep dish pizza! BRING BACK THE CALZONE (and who can I push do get these back)|?)

  54. I have a question about membership renewal. filled out this form and site asked if one of your FAQ could help. so selected that and lost all the info I had typed and didn’t get anywhere as well as lost what I had typed. so how do I directly email my concerns to you??

  55. Please stop putting in so many nuts in your Crunchy Snack Mix. The almonds are not enjoyed by many of us. The good tasty snack mix is lessened and lots of peanuts and almonds added. It is not the same. Go back to the original Crunchy Snack Mix and put in more little rye toast and those broken up pretzels, another crunchy item that is most enjoyable. Many of our card playing ladies aren’t enjoying this snack mix anymore. Thanks.

  56. Costco,

    I just left Costco in Burnsville ,MN 55337, and I have honestly never been treated so rudely in my life. My daughter in law was buying the groceries for our family. The cashier said she could not use her credit card because it was not American express. We had to leave our groceries behind,she kept rolling her eyes at us and very rude. I have never written to any company but tonight was just an awful experience. I shop there at least 5 times a month and makes me reconsider my membership.

  57. Hi love your Kirkland Crinkle Cut Chips. It is absolutely delicious and has the right crunch that I look forward to in a bag of potato chips. There’s only one problem…I have to skim off the top layers of the bag because of the oil that accumulates at the bottom of the bag. There’s usually about 15 to 20% waste. I tried to blot out the oil with paper towels but that didn’t work either. Please fix this problem on an otherwise great bag of chips.

  58. Hi, I am a long time member and frequently shop at your online store and usually I like to read the product’s customer reviews before I decide on what to buy. Just ordered a computer and also presently looking for other items I am interested in – external hard drive and etc. But, for some reason, I can’t load user reviews anymore. I can load product details, specification, shipping & Terms and Return Policy, but not Reviews! I have no problem viewing reviews on all other stores, and I had no problem when I tried it with my wife’s computer. It only happens with my computer and only with your store. I tried two different browser with same result. Can you please help?

  59. I would like to contact Costco Travel directly regarding a proposed Panama Canal Cruise. Would you advise me how to do this?

    Thanks

  60. I ordered 2 Depend Women’s Large 72ct, purchase order# 00847001598593, customer order # 245753193, and the costco item # 580385, on 4/13/12 and just finished using them.

    I have written to Depends to no avail regarding the fact the items were changed about a year ago or so and are not the same.

    The product pad comes away from the panty and adheres to the skin. These were purchased for my mother 85 yrs old who has

    been wearing the product for over 10 yrs. I could not return them as she continued to wear them due to the cost.

    Please be aware that there is a problem with this product. I’ve been a member of Costco, since it was called “Price Club” in Denver, Co.

    I have always been pleased with the products until now.

  61. I have been trying to send e-mail to Costco for the last 2 days and cannot find a proper e-mail address for customer service, can someone send me the proper address for them In Canada.

  62. You have a HUGE HUGE problem in your palm desert optical department.. I have been observing the customer service in that department for three years…and today I had it..The wait is not acceptable and the employees could care less. I confronted management in that store and they said they would look into it. That optical department is extremely busy and no one seems to notice how bad the service is. Everyone waiting is shaking their heads in disbelief how very very bad it is.. I love Costco and the great service that the rest of the store provides, but the optical department is like another world… Not up to costcos high standards in service. For the time being I am forced to by my contacts and glasses elsewhere. I speak for evert person that I see in line and how unbelievable how that department is handled.. It is AWFUL… I know I am just one customer, but I know that everyone who goes to this department feels that way. Today I went in there at 10:30 a.m. I took number 107 and they were on 91. With two employees just trying to fit glasses, answering the phones and talking to each other. I left.
    I hope someone cares enough to re organize this department….there are alot of retired people in palm desert and I know that they use Costco for the great deals, but we should not have to be treated so unprofessional…I hope someone reads this…..I never complain, but this is a really BAD situation…. Thank you…

  63. I have been Extremely offended by one your Door NAZI Employees On Two Separate occasions. I Called The Store Mgr. From The parking lot Just To Be Told In An Unapologetic Tone That I Need To Do What She Tells Me!!!! I’m A customer My Entire Family Are All Members But After This Horrendous Lack Of Customer Service I’m Good To Go To Sam’s Club To Shop!! Pathetic That I Have To Go To A Walmart Compay To Get Better Service. I Understand That People Have A Job To Do But It Should Never Come At The Expense Of Customer Service!!!!!!!!!

  64. to whom it may concern,
    i been a costumer of costco for over 25 years, so im here to give you a suggestion you a very good rotisserie chicken i was hoping you would add somthing to i thing that would sell very well it need the fixings like hot stuff as an example mashpotato, greenbeans,corn, and etc.if you can please look in to it so i can stopp going to boston market an spen ove $50 for a meal. please let me know if it a good idea. thank you and you do a great job.

  65. Hi can someone contact me and let me know if I have to sign up in order to purchase items at Costco? Or can I just walk in like a regular store and pay for the items?

    I’m asking this question because when I went to Costco with one of my cousins, I picked up some items that I wanted to buy and when we got to the cashier my cousin told me that she would pay for it because she has a Costco card.

    I would like to go there on my own to purchase some household items, so if someone could kindly let me know if I have to sign up and be a member in order to purchase items at a Costco store?

    Thanks.

  66. So, I go into my local Costco store to grab gift cards ($100 in value for $79.99) but they tell me at the front desk that they’ve pulled the cards???? What the heck?? For the last 3 years I have used Vegas.com gift cards & now no more! BOO!

  67. For the past year I have gone into my neighborhood Costco to purchase several boxes of Ocean Complete Sinus Irrigation. To my surprise and dissatisfaction it has been removed from the shelf. Is there any way I could purchase it on line thru Costco.com? It was on sale last week and gone this week…..
    I’m not too happy…….

  68. Costco is my favorite store. Today I was at the gas pump and the man in front of me had messed up the AMEX machine. The Gas employee ANTHONY, came over and stayed until all was right with it. To me, all of the Costcos have excellent employees with huge smiles and great attitudes and I just wanted to give Kudos to this extra special service from ANTHONY and all the people at my SLO Costco!! I am a minor stockholder since 1983, as well, so it is appreciated.

  69. I questioned if Costco had an open house for non members such as I am a current Sams club member, and I saw in Facebook they are currently having an open house for members as well as non members therefore I questioned for quite awhile if you did so as well being there is also a Sams club right near my current Sams club and intrested in seeing which club is more quality and worth paying for so I ask this question please let me know this info, thank you.

  70. Terrible customer service today at cash out at Broadmoor Costco in Sherwood Park Alberta. Two cashiers were scanning an item at the bottom of the customer’s cart in front of me. First one of them said “fuck” and the other ones rear-end was on display for all to see (how can you not realize this is happening?). Then one of them said to me “where’s your card?”, not can I get your membership card from you, just “where’s your card?” I have never had such service on display at Costco in 20 years. April 26 at approximately 5:30 pm

  71. For about two years now, I have been trying to purchase the 3-pack of Gillette Series in white foam. Not gel, but this is all you seem to carry as of late. I have to keep going to my local Shop-Rite to buy it. And what is so funny is that we were all talking about it this past Sunday at church. Six of us are all members (and have been for over five years) and we all complained that Costco does not carry simple Gillette shaving cream. We all agree that we do not like the gel at Costco, and purchase it in other stores. Please tell you buyer to purchase the regular foam. Who uses gel anyway? Thank you, John Guarracino

  72. Hello I’m a member of Costco and I love it. But trying to search for items on your website is very difficult.
    I tried to do the FAQ’s suggestion of being general but still not finding what I am looking for.
    I did find the items on the Instant Savings hyperlink. But wanted to look further into it so I searched for something and tried for quite a while before giving up and email you.
    I again would like to say that I love Costco, but when the developers thought of the end consumer and searching for items I believe they would benefit from using synonym’s with in the build to make it easy for customers to find products.
    Thank you in advance for your time.

  73. Tried to contact Costco via their website but unable to “submit”

    For the past few years the Costco located in Nampa Idaho has offered self-checkout. Today while shopping there I was told this service had been removed. I was told this was because they are too busy. Exactly! I have no choice but to shop at Costco on the weekend; purchasing 10 or so items. There is no greater waste of my precious weekend time than to stand in line behind someone with 20 or 30 items. I am intelligent enough to quickly and easily check myself out. I have been a business member since 2002, but unfortunately unless Costco offers a service to those shoppers with fewer items I will NOT be renewing my membership in June.

  74. I am a customer at the Burlington Costco. I shop at your store 2 a month spending at least 700 a month. I am very disappointed with an associate at your store. I was shopping for a shirt for my husband when an associate rudely came to me and said “You know we probably have a hundred shirts already unfolded in here you don’t need to add to the mess and unfold more”. In fact that was the only shirt I unfolded and we bought it. So there was nothing left behind. I don’t make messes in stores. This was appalling to me. Then when I looked around there were no shirts unfolded and when I went to ask her to help me find one she ignored me and gave me a look. Normally the customer service in this store is phenomenal but this day I left feeling poorly and unhappy with Costco.

  75. Dear sir or madam
    I’v been a costco costumer for years,without any complains,but there is always the first time.I’m diabetic on the needle,and I purchase all my meds @ costco,I’m in need of a container to dispose of my needles,such containers are provided from all pharmacies that you shop at,but not at Costco pharmacy,when I asked for a container I wase told that it costs $3.59 I know the cost is not an anormous amount,but whe you R on a fixed income and can’t barely afford the membership,than any little amount it counts,further more by not providing such container does not promote loitering in our enviroment?I will keep on shopping at costco because we love it.this wase more of a heads up
    Yours truly
    Pacifico

  76. I was so excited a few months ago when I decided to join Costco because of the large variety of organic products they had to offer at the Commerce Township, Michigan, Costco store. Already, just a few short months, and they no longer carries several of the organic items, i.e.,
    1. the big bags of organic coffee beans
    2. organic whole wheat flour
    3. Kirkland’s Organic Strawberry Spread
    4. Organic raisins

    and now I understand that Costco will no longer be carrying the Seeds of Change Quinoia. I am really very disappointed.

    I was a Sam’s member for over 15 years and will be going back. I’ll have to do my organic shopping at Hiller’s Market.

  77. I am very disappointed with the costumer service at the Carmel mountain tire center I am a long time costumer of that location but the way I was treated today I will not go back I was there to put new tires on my car they brook one of the lug nut and basically told me it was not there fault and that I have to pay for it myself that is not good costumer service in my book thanks Costco

  78. So sorry to hear that your dried cherries r dc’d.
    Thry were awesome. Now I sm seeking out a replacement.

  79. I have been a member for several years and spend a lot of money every year at Costco. A year ago I asked about wall to wall carpeting but was told you did not have a vendor for my area but was working on it and would keep me informed. I was supposed to get a call from customer service in May from your home office. You again failed me. No call while I wait. I expect to hear from you

  80. Costco.online really is a joke. If a retailer does not have web processes to support online orders, then they have no business offering that service. I placed an order from my iPad supplied an address. It was not until I received my email confirmation that Costco used a 5 year old address for the shipping address. I had no idea it retained old addresses since I haven’t placed an online order since then or how it got attached to my order. I immediately called Costco and send a communication via their contact system to get the address corrected. I did not hear any confirmation of my contact form or phone call. I called early the next day and was told Costco could not do anything about it. When I asked what happens to the order the explained it would be delivered to the wrong address that they had ample time to correct but their internal processes don’t allow updates. So even though they say on the website and the phone you can cancel your order, you can’t. It’s been weeks since I placed this Oder and they have no idea where this item is and expect me to pay for it which is ridiculous when it was not received.

    I would never order from Costco online again and I’ve been a member for over10 years.

  81. After purchasing tires for my vehicle(s)for 43 years, I can honestly say my experience at Costco tire center yesterday (06/20/2013)was the WORST experience of my entire life. Not ONCE was there an apology or a promise from their tire service employees to “make it right” or compensation for the HELL they put me through – only EXCUSES for their CRAPPY unprofessional behavior, INADEQUATE service, grave inconvenience they caused, he emotional duress they put me through as well as unnecessarily making me “jump through hoops, and their unprofessional and unacceptable service.

    Making EXCUSES rather than showing remorse is a vulgar display of indifference and lack of empathy.

    To add fuel to the fire, NONE of the links to contact Costco Customer ‘No’ Service are functional (small wonder).

    The obscene service I received at Costco tire ‘service’ was HORRIBLE and, to encompass the sordid experience, really deserves written documentation rather than encountering some telephone jockey and engaging in a verbal encounter consisting of words that vanish into thin air who usually gets little of the information correct, the customer having to repeat themselves repeatedly only to end up with a bunch of erroneous “he said, she said”.

    For the most part, Costco was one of the merchants at the top of my list. Yes, there have been problems which I took with a grain of salt but the obscene experience yesterday (& the week leading up to the final ‘event’) was the pièce de résistance and NOW not even the ability to send a written communication was the final nail in the coffin.

    Yes, I can send personal correspondence by “snail mail” but, unfortunately for me, the “work” (which was sordidly botched by Costco’s tire center) requires that I make ANOTHER visit in which they will – hopefully – FINALLY get the job done AS REQUESTED AND AGREED ON.

    I do NOT want to subject myself to another emotionally traumatic event by going back there without at least pleading my case to someone at Costco that will ensure the job will be done AS AGREED, performed professionally, in a timely manner including professional treatment of their customer (ME) with a display of some sort of apologetic behavior.

    I would just as soon as sever my ties with Costco and pay another merchant to FINISH the job CORRECTLY rather than subject myself to a sequel to the nightmare I just went through.

  82. We were at Costco in Citrus Heights, CA. today shopping and stopped to have a mocha. Your tables are disgusting, dirty with spilled food and very unappetizing. It seems to me that it is a health dept. issue. There’s stuff on the floor and like I said the tables are disgusting. Perhaps you can hire someone to go around and pick up after the unmannerly people that make the mess. Thank You.

  83. On my last visit to COSTCO on6/28 I saw Estée Lauder products for the first time. What a great opportunity to save on products I use regularly. Unfortunately I’d made an Estée purchase a week ago. I imagine COSTCO is aware, but wanted to reinforce that these products might appear to not sell well. Estee products are EXTREMELY long lasting. Look forward to purchasing them in the spring!

  84. I have been a member since 1996. I have owned my own retail store (s) for over 20 years. I think that the buyers for Costco are The Best in the Business! The marketing stays fresh and brilliant. Being in retail so long you learn to recognize and appreciate when it is done So well.
    That said, I would like to offer a observation that could be useful to a organization that is smart enough to use a good idea when presented with it.
    When I go to my Costco store I want to buy all the products and skews that I might need all there at once, HOWEVER,,,when it comes to things like dairy and frozen foods and especially ice cream I cannot buy them in fear that they will survive the trip home. Unlike a grocery store that may draw its customers from a maximum radius of 5 miles. Costco must have a drawing radius from about 15-20 miles.
    So may I suggest that Costco start to sell insulated bags. To position them near the freezer and refrigerated section,. I guarantee that this would substantially increase the sale of these perishables! And through attrition members would start to bring their bags back with them and perpetuating the usage until it becomes a routine. Not to mention the sale of the thermal bags themselves that can be used by the members in their everyday use.i would go so far as to make them the unmistakable colors of Costco itself, not stopping at the possibility of putting the costco logo on it to help prevent them to be used in a competitors store. Thank you for all that you do so well!

  85. I just wanted to commend Kevin Whitehead, who is a lot attendant at the Sudbury Costco store, for turning in my purse when I left it in the cart in the parking lot. There was over $500.00 in cash and all my credit cards and everything thing was still there when I picked it up. I would like to say thank you to Kevin and hope you can reward him in a special way as I could not give him a reward. I would like to thank the Costco Company for “the keep it honest program”, I love shopping at your store and now I love it even more because of my experience and a chance to learn about how you treat your employees. All I could give Kevin was a big hug, but I hope you can see that he gets proper recognition. Thank you for you honest people.

  86. I notice that the legendary Costco quality is deteriorating. I had to return heating vents because they do not fit standard 3 x 10 duct outlets, I also had to return pier solar lights that were leaking and were put out of service after a rain, even though they were mounted on a wooden beam well out of water! I had to return a shower head, because it was way to heavy and thick to safely being held in a wet hand, the list goes on and on.
    Also I find your form of packaging for electronic gadgets getting out of control, if I brake the blade of my cutting knife! We leave in an age of environmental awareness, please develop new solutions and help us to reduce this absolutely unnecessary waste and hassle!

  87. I bought Salmon at Costco store on Staten Island, brought it home tried to cook same day, it was completely rotten!!!!!!!!!!!!!!!!!! Now have to return it, it also is not the most inexpensive food you can buy, it cost me $30. Shame on Costco

  88. A few weeks ago our smoke alarms went off. We searched the house for a fire but couldn’t find anything. We immediately went to Costco to pick up some fire extinguishers… We bought two packs… two extinguishers in each pack. We got them home and my husband took them out of the box. The first box one was discharged and one full. He opened up the second box. Same thing.. One discharged one full. We were distraught!!.. We took them back to Costco and he even spoke to the manager… We think a recall should take place. It would be terrible if you went for your extinguisher and found it empty!.. The manager said he would take care of it. We were in at Costco this week. We walked back to the Extinguishers. My husband picked up the first box and opened it.. One was discharged.. one wasn’t. He picked up the next box.. One was discharged one wasn’t… REALLY????????????????? Why aren’t they recalled?..

  89. I just came back from #673 Costco at Henderson, Nevada. I never had any issues while shopping or paying for my items; I think that the buyers for Costco are The Best in the Business and the employers are professional too.. However Today I had a cashier (Angelica R. Reg#17) very Rude, unprofessional and perform below contrary to the standards expected by COSTCO. I hope that I will not experience this treatment again.

  90. I have some kirkland pecans that the bag has puffed up on them. I was wondering if they are alright to eat.
    What would cause this to happen?

  91. When will you be building a costco in State College, PA??????
    Everyone wants one here. The closest one is in Harrisburg. I am a member and love the store.

  92. Costco pharmacy is awful. They left out almost HALF of my prescription (WHICH I NEED) and when I pointed it out they accused me of lying. They didn’t want to help me. They were very rude and I will not be returning to Costco ever again.

  93. Need Kirkland Borghese line of products. Moisturizer SPF 15, Face Serum, Night Cream. Where are these products? Pat wrote an article in your Costco magazine that informed all of us about this line of products. I LOVE THEM ALL. Why are you planning on discontinuing them?

  94. I LOVE Costco!!! I have been trying to find contact information and I hope this gets to corporate. Your meats and fish absolutely cannot he beat, simply the very best. I now shop exclusively at Costco for these and more. Kirkland coffee as well….I love your products….keep up the good work!!

  95. For years you have carried the Moana Macadamia nuts from Hawaii they were always fresh and delicious. I was informed today you no longer carry them. I got a “bag” today at my local Costco by Savanna from Africa. They are hard old and extremely disappointing. I know that I have the receipt and can return them. However, I will not be able to get the wonderful product that you have supplied for years. I am truly dis appointed. Please rethink this and buy American!!

  96. I want to write a commendation letter to you for the outstanding service I have received for many years form Juan Garcia at Warehouse # 107. Can I mail it to the Costco Corporate Office , PO Box 34331 in Seattle?

  97. To whom it may concern,
    Hello, my name is Juancarlos Guerra and I am a frequent customer and member of Costco. I have had nothing but great experiences with Costco. The food and service are excellent! My family and I travel a lot and we have gone to various locations. Recently I was very disappointed with my purchase. I had purchased uncooked chicken(a usual for me)and when i arrived home to prepare the meal, the chicken had a very sour smell. I took long looks at the poultry and did not understand why it had such smell. it came to the conclusion that it was gray and pasty. I was not happy with this! It was an awful experience and wish not to confront it ever again. It has disappointed me and my family and after such thing, i am not sure whether or not to go back. If anyone can kindly respond to this email it would kind, my family and I will greatly appreciate it! Thank you for your concern!
    Disappointed Member…
    – Juancarlos Guerra.

  98. I recently shopped at one of your norwalk stores. The ct ave location to be exact. I would just like to say that the customer service department was very patient and attentive with me. I was in a bit of a bad mood an having a bad day , but the team was patient. Please commend them for their patient and helpfulness

  99. The new pharmacist refused to fill my prescription at first and when she did they refilled it with a generic my insurance will not pay for generic. They know that. I have been going to this pharmacy for years now.

  100. We’ve been a members about 2 yrs now and yesterday when we went to your store in Chicago the Clybourn store we had a very bad experience with your cashier upon paying our purchase we hand her cupons than out of no where she was so rude and des respcetful towards us saying that the cupons needed to be in the book and not detached but she said this a very rude manner?
    Just to let you know this happen yesterday 10.8.2013 around 2:00 P.m.

  101. Wow Costco isn’t perfect but its light years ahead of the competition. My wife and i drive there, 140 miles each way, and we are just grateful to be able do six that every five six weeks. After reading some of these posts some of you need to practice a little gratitude. The customer its not always right. No, i don’t work there.

    Thanks for the large selection of non preserved or processed foods and the fabulous prices. Some of you need to be stuck with Walmart like us.

  102. Can not remember the date but it was the month of August when I asked the pharmacist for a Shingles vaccine. He told me to come back in half hour which I did, then he said again to come back in 5 minutes, to my surprise when I entered the patients room , as he had told me to do, there was a small tray and an injection on the table, he came in after a few minutes and took the injection to vaccinate me! I told him that patients are suppose to see the new needle in their original package and that they are suppose to be opened in front of the patient, we do not know who entered that room or who touched that needle, this was very unsafe and I am still very upset at this incident. The pharmacist said he had to prepare it and that all was fine.
    He should know better, as a pharmacist, that in these days with all the maladies around he should follow the rules.
    I do not trust the pharmacy anymore! I am furious with him and myself for accepting that vaccine. Contrary to what Costco is, the pharmacist of the Costco Kendall area in Miami, Fla. has my worst rating.
    Isabel

  103. Literally, most disrespectful workers I have ever come in contact with. The manager was the worst of them all. I wanted to call Costco and complain about the way they talked to my child, but I have no idea what the phone number to reach them is. Horrible.

  104. Our complaint goes to Food court Manager, Jackie (she refused to provide her last name) at Fremont, CA Costco.

    We waited more than 15-20 minutes to purchase the hot dogs, While people were complaining the slow services. I told her that we should not wait for 20 minutes just to buy hot dogs. The first sentence she said that I was lying that it never happened for 20 minutes. I showed her my receipt that we were out of cashier lines about 20 minutes ago. Instead of apology, she was extreme rude and say she did not need to serves anyone if she does not like. She even told us that she can kick us out from Costco if she wanted. When we asked to talk to her manager, she said she is the manager and there is no one bigger than her at this location.

  105. I just wrote a comment somewhere on this site it was a nice compliment, and one complaint about Kirkland Rice Crackers with Nuts, they tasting terrible I can’t get anyone to eat much more then one. And wanted to know what those little green ones are, they are the worst. Kirkland you dropped the ball on those Rice Crackers very bad.

  106. Please bring back Mauna Loa Macadamia Nuts. This brand is sooo much better than the brand you are now carrying. The current brand, Savanna Gourmet Dry Roasted Macadamia nuts, are grossly over salted and poorly roasted.

    Holiday entertaining is just around the corner. Hope you will have Mauna Loa brand in time! thx.

  107. I and several other loyal Costco members were stunned today to find you have replaced item #936226 Stuffed Grape Leaves with a very inferior item #733354. The replacement item doesn’t even begin to compare to the quality of what you ripped out from under us. Who, may I ask, was the genius who did the product research/comparison before making the switch???? Obviously not anyone who loves grape leaves. Do you know what one of your employees said to me when i asked where the grape leaves were????? She looked at me, put her hand in her pocket and pulled out a plastic bag with three grape leaves for her lunch. She said “they discontinued them and I bought all that was left on the shelf”. If that is not testimony enough, I don’t know what is. I am so tired of finding the brands I have come to rely on (ie: Dr Praegers Veggie Burgers, frozen Organic Corn, etc) pulled from your shelves all for the sake of your bottom line. If you don’t realize by now that your customers are willing to pay a few more cents for the products and quality they have come to expect in your store then maybe I should consider not renewing my membership and do my shopping at Whole Foods. You have one very disappointed member here in FL.

  108. I have been using mostly sweet low sweetener. Recently I purchased Kirkland brand. Yesterday, I tried it in my morning dunkin donut (mild and melo) coffee. It made the coffee taste very bitter (half a packet as I have used of the sweet low). Thinking that it was a problem with my taste, I poured the remainder of the packet in the cup and it just made it more bitter. Later in the evening, I decided to make another pot of coffee to see if my taste had changed. It had not. It was still bitter and was verified as being bitter by my wife and a neighbor. This morning I tried a cup of the same dunkin donut coffee, one with the Kirkland and one with sweet low. I am sorry to tell you that your sweetener does not sweetin. To the contrary, it makes coffee bitter. I feel that it is my responsibility to give you this information. Regards, Charles elliott

  109. I tried to locate an email contact for your public relations department without success, so I will express my concerns here. I have just learned that Costco sells Bibles marked as “Fiction”. Really? That may be your opinion but it flies in the face of at least half of the American public.

    I have been a member of costco for over 10 years and have spent a great deal of money in your stores. I will not be renewing my membership this year or any year thereafter.

    You have offended me deeply and many others I know who will be doing the same. Your discounts will never override your complete and utter disrespect for Christians world-wide.

    Shame on you.

  110. I am so proud that I have a membership with your Augusta store especially since you have gone against what other retailers are doing by being closed on Thanksgiving Day. This is great for me as a consumer and your employees. It shows you care about your employees and understand consumers want to be with their family as well.

  111. Costco Location: Pompano Beach, FL (Sample Road) 1/3/2014

    Today has been the WORST I have ever seen at this location. Packed with people, parking lots full, hard to navigate down the aisles or through an aisle and lines to check out just unbelievable. I usually steer clear of this location due to the above mentioned reasons, but today needed a few items. There was almost a fight at the checkouts between a young woman and older woman just for placement in lines. No Management in sight…no one controlling the stampedes in the store, no one trying to organize the lines, etc. I know this store is high yield in sales, but someone needs to send representatives from the corporate offices to witness all of this and be sure you do it unannounced. Does not matter the day or time of year, this store is a disgrace. I will now only shop at the Boca Raton, FL location. Feel free to contact me.

  112. Your current pricing of regular gas is too high in Boca Raton, Florida and is consistently 6 or more cents higher than the Costco in Coconut Creek (Sample Road)

    There is a 3 cents tax in our county, but you are much higher than that charge. It is time to stop gauging us here in Boca Raton.

  113. What a pleasure to be a member of costco community. We purchased a membership with the sole purpose of buying a entertainment/firelace center we saw online, unfortunately it was not working properly. We called the manufacturer he immediately sent a new one out and also a $200 dollar gift card to costco. Now is that customer service or what? We originally thought we would go to costcos maybe a couple of times a year because of the distance, but in the 3 months we have had the card we have been shopping there on a regular basis.

  114. What a pleasure to be member of the costco community. Bought a entertainment/fireplace center for half of what the other stores where selling the same item for. We had a little problem with it; called the manufacturer he sent a replacement plus a $200 gift certificate. Our experience has been so positive on all levels customer service, quality of products sold, ect ec t ; what we thought was going to be a once in awhile shopping trip, because of the driving distance has turned out to be our go to store on a weekly basis

  115. My name is Samantha Curry i shopped at my local Costco yesterday afternoon (1/26/14). MY fiancee and I bought a 4lb contaier of fresh fruit containing strawberries, pineapple, mango, cantaloupe, and honey dew. I opened it this morning for breakfast and there was mold on most of the strawberries. This is nasty someone had to of seen this!

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