Contact CostCo Customer Service

Contacting Costco Customer Service Center

Costco is a wholesale warehouse store. In order to shop Costco online of offline, you must pay for a membership. In some cases, the warehouse will offer new customers a temporary membership for one to two weeks to test out the warehouse shopping experience. Some of the items available for sale online can be purchased from home and picked up in a local Costco warehouse, but others require shipping to your home.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

There are a few numbers customers can choose from when attempting to contact Costco customer service.

  • Costco online member services: 1-800-955-2292
  • General member services: 1-800-774-2678
  • Costco travel customer service: 1-877-849-2730
  • Costco pharmacy: 1-800-607-6861
  • Business customer service: 1-800-788-9968

Mailing Address

We found two addresses for customer service contact. One is a mailing address for the corporate office and the other is the physical address for the Costco corporate office building.

Costco Corporate

P.O. Box 34331

Seattle, WA 98124


Costco Corporate – Physical Address

999 Lake Drive

Issaquah, WA 98027

Official Website

The main page of the official Costco website is Customers can choose to log in to their shopping account using the link at the top of the page. You can also check on your order using the order number included in the verification email.

Customer service contact information is listed under the Customer Service tab. There is no contact us page.

Customer Service Email

Instead of offering a customer service email address, Costco offers a contact form The form asks for the subject of your email, details of the message and some personal information like name, email and contact phone number. You can also add your membership account number or order number if desired.

We sent an email to test the response time for a simple question. When we receive a response from the customer service department we will update our experience.

Our Experience

All of the customer service phone numbers for Costco customer service are for members, unless you want to learn more about membership. We called the general membership line to test phone customer service. We were given the opportunity to press 0 to talk with a representative during the automated message. After pressing 0 we were placed on hold (with music) to wait for the next representative. The total call was less than three minutes. We asked about membership pricing and the customer service representative answered without pause.

As one of the largest companies in the United States as well as the world, we expected customer service from Costco to be top-notch. Costco definitely lived up to it’s reputation. We erceived a response to our email inquiry with 4 hours from a customer care representative. They answered our question as well as provided additional information not requested. See below:

From: Costco Customer Service
Date: Sat, Mar 24, 2012 at 3:10 PM
Subject: Other [#3592290]
To: Richard B

Dear Richard,

Thank you for your e-mail to Costco Wholesale.

No, you do not have to be a member or purchase a membership online to place an order, however all non members will be charged a 5% non member surcharge except California state residents.

Thank you,

Costco Wholesale Corporation

Note this message was submitted through the web site customer suggestion page on 03/24/2012 10:43:19 PST
Comment/Suggestion/Request/Question Text:
Do I have to purchase a membership to buy an item online?

Personal Information:
First Name: Richard
Last Name: B

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463 Comments on “Contact CostCo Customer Service
  1. Please email my receipt from my online purchase of wall bed, pots, house sign. It was all one order. Thank you

  2. MEMBERSHIP #111768368335
    ORDRE NUMBER:249693637

  3. I was at the Fullerton store to buy a tommy Bahamas down alternative
    Blanket but could not find this item. Which Costco can I find the item?
    Thank you

  4. Love Costco, consider myself a Costcoholic….do not like your new toilet paper…does not pull apart cleanly, actually shreads

  5. Just come from wayne costco. We are very unhappy
    this staff was very disrespecful to us. this was 2nd time. Very upset….

    • Here is what I wrote on facebook tonight. So incredibly sad about a situation in our neighborhood costco today. There needs to be more training I think.
      I write this with sadness in my heart and so wanting the dialogue to be different than this. Aser, my husband, is not one who looks for violations or situations where people viewed him differently because of his race, but TODAY he could not avoid acknowledging that America still has so far to go. The two of us were in Costco and I had to step away so he was holding our 4 items to check out, with the biggest item being flowers for my mom. The front end manager came and told him since he had such a few items to head over to the cashier by the food court. As he walked through the check-out lanes one of the employees started YELLING at him that he needed to pay for his items and could not pass some line on the ground. He began trying to tell him that the manager had just asked him to check-out in the front as another checker began yelling too. By now, there was quite a stir, Aser was made to look like he was trying to steal the items in his hands ( yeah, flowers are always a big item to lift) . There were at least 3 employees yelling at him to go back and pay for his things as he was trying to point, with the flowers, at the manager who had told him to go there, but they would not listen. My husband, who is not a yeller, realized now that the customers would also think he was trying to take off, said in a loud voice, “Chill, and listen to what I am saying!” The manager came over quietly and said she was motioning to some customers to check-out if they have a few items in the front. Aser noticed there were other customers, who had crossed “this line” and were not being yelled at and made to look like a thief. As he finally got into this shorter line to pay, a BRAVE white man loudly said he was not ok with what he had just witnessed and could not believe this had happened at Costco. He asked to speak to the checkout manager and told her he was very upset with how Aser had been treated and embarrassed by her employees. Again, she went over the the checkers and said she was telling customers to cross the line to pay in the front and to NOT yell at customers. One of the checkers loudly said he was not yelling at anyone. The manager then apologized to the white man, never addressing Aser. This bold man said again he could not believe how poorly she handled this and it was not settled yet. He asked to speak to the head manager. By this time, Aser was paying and heard the head manager apologizing to the man about this situation. Again, the manager never approached Aser. Aser then stood in front of the checkstands waiting for me to return and briefly told me what had happened. In that length of time as Aser stood there not one employee came to apologize. Aser thanked the man and the man said he wanted to thank Aser. So as upsetting as this story was, I hope that man knew how much it meant to Aser that he stood up for how poorly he had been treated. It was so discouraging because so much of our paycheck goes to this store. We have been customers here for nearly 4 years weekly and you want to think it was no big deal, but to see other customers not being yelled at for crossing “this line” and pretty much being called out as a thief in front of strangers wears on a soul and it is a big deal. But trying to choose to be thankful that this brave man was there speaking truth in a sad situation. I am continually amazed at the forgiveness my man gives as continues to hold his head high. I hear many people say they are tired of the race talk, but until these type of situations are not happening, they are still needed. People can say well this was just one unfortunate event, you can’t let this one situation dictate the broader picture, but until you have lived with someone or are someone not of the dominate race, you will never know just how frequent these things still happen in America. This time it was worth pointing out because of the voice that spoke when he could have remained silent.

  6. I was here in fremont auto mall Costco want to take a passport photo and get one hard copy, I was standing there couple minutes,nobody serves me, two people are chatting and one young man with little long hair was walking around didn’t ask me wether I néed help. Then he stood behind counter ask me what me want without looking at me once. I told him what I need he just said “no, no.” I was confused, I can’t take passport photo? And even no more words just “no” and ignore? Even when I ask” do you know where can I do it?” He said nothing just do his business. I feel so sad, that’s not the service i expected. I hope everything is good with Costco, and i understand maybe there is reason why today is like this, I still believe Costco can give me good service.

  7. I am trying to apply for Costco employment at your New York Avenue or Wheaton store and need to send my application to you for consideration. How can I do this and make sure you obtain my application? Thank you for your response.

    • Dear Cynthia,

      I believe you have applied for three positions at Costco in Florida. By a mistake, you have registered with my email-adress – most likely due to a spelling mistake. Therefore, I have received confirmation for you applications from Costco. I recommend that you contact Costco as soon as possible and give them your correct email-address. If not, you might miss a job offer.

      Wish you the very best for the new year.

  8. You’ve got to be @&¥€#% kidding me, you expect me to drive to the nearest Costco to verify your gas prices, Gas Buddy isn’t always right and you can’t even tell your customers over the phone if what I’m seeing on Gas Buddy is correct the mom and pop station around the corner from my house is always close if not the same as your prices and I can call them and get their prices over the phone. I won’t be renewing my membership this is a bad way to do business your aisles are too small and your store is always too crowded with inconsiderate shoppers who clog up your aisles at your food sampling station and none of your employees even bother to try to help move the traffic along. I’m joining Sams Club.
    John Morris
    Canyon Country Ca.

  9. Where is the “Pastrami” As a long time Costco Customer I am again disappointed in another “Meat product elimination” from the Jacksonville Fl. Costco Warehouse Store. I have tried to ask several people in the store, about the missing Pre-Sliced-Pastrami from the Meat Department’s Case’s. To-date I have not yet got a definite answer to satisfy my disappointing feeling of WHY is it not available?. This item is missing from your meat case since late September 2012?. As your customer I want you to know I travel my 100 mile round trip to get this product, that I have grown accustomed to buying at the Jacksonville, Fl. Warehouse? why was it discontinued?. Perhaps a customer survey might be in order?. I vote yes to re-stock this item. MarcM.

  10. I am very disappointed that Costco has taken a strong stand for OBAMA. Giving him huge donations and speaking at the resent convention. The very people that you need to be doing well to spend money at your stores are the ones you are voting against. OBAMA has plans this time around and that is higher gas prices as if double in 4 years isn’t enough and more taxs on the averge person. Good JOB GUYS!!! I no longer will shop at your stores

  11. Hello,

    It’s been more than 2 months since you stopped having Mountain High Plain Yogurt original and low-fat at Rancho Cordova Costco. It is still available at Folsom Costco. I would really like to make an request on behalf of many members who buys plain yogurt in jumbo size from Rancho Cordova Costco on regular basis. We love the fact that Rancho Cordova Costco has many quality products available. The fact that it has variety of samples available even on weekdays is the best part. That’s the reason we visit that particular costco frequently.


  12. Dear Costco,
    We are here in central Michigan, Lansing (zip code 48823) area in particular are in need of Costco warehouse the closest one to us is 1 hour away. Is Costco contemplating the idea of opening a warehouse in here? I think it would be good idea to open one in East Lansing Okemos area.
    We certainly would like to shop at Costco warehouse. Since we only have one warehouse which is Sams club.

    Just a thought
    Thank you.

    Issa Ali

  13. Can you tell me if Costco is building a store in Athens, GA? So many people are talking about them going into an large new shopping area going up. Thank you Love your store and we have had a Business Membership for years.

  14. Today, 10/25/2012 I received the peanut butter recall notice dated
    Oct 9, 2012. Not a very prompt notification.
    Mr. Craig Wilson suggests returning the product. You expect me to
    drive 75 miles of mountain road to return the jar of peanut butter?
    Mr. Wilson says for more information contact Sunland Inc.
    You purchased this product and put the Kirkland name on it –
    it is your responsibility.

  15. Your decision to support Ref 74 is wrong. You say this will increse the economy.

    Proverbs 14:34
    New King James Version

    34 Righteousness exalts a nation,
    But sin is a reproach to any people

    Please stop your supporting ref 74.

  16. Discontinued Item: Kirkland DRIED CHERRIES, 20 oz. Resealable Bag

    This product has been a main staple in my family’s diet for the past couple of years and we have been unable to find a suitable substitute since the Costco Newport News store removed them from the shelves in the past month.

    Please let us know if this item will be returned to the store shelves and, if not, if you can suggest where we might another similar product.

    • I’m another one who uses the Kirkland dried cherries. Costco in Nanaimo didn’t have any lady. Will you be restocking, or is this another product gone the way of the dodo and carrier pigeon?

    • I am another who is a juge fan of your dried cherries. Yhey have been unavailable here in the Lethbridge, AB store. I was buying at least a bag a week and had just started getting others addicted. The blueberry ones are terrible in comparison. Now I’m forced to buy safeways version at five times the price for the same amount. Please, please bring them back.

      • Our family is a huge fan of the Kirkland dried cherries. We’ve been looking for them since October and still not available at our Costco. Will they be coming back? Thank you!

    • The Kirkland Dried cherries are one of my kids’ favorite things to eat. In early Oct we bought a ton of them, but now we’re running low and have been unable to find them in any store in Northern or Central Virginia.

      Are there plans to restock any time in the near future? Honestly, the cherries are one of the primary reasons we have maintained a Costco membership since we’ve moved to rural central Virginia, and it is likely that we will not renew in the future if more of these products disappear.

      Any information will be greatly appreciated.

      • BRINGBACK THE KIRKLAND DRIED CHERRIES — as the others have said — we bought them more often than anything else you carry. The new Cherries are AWFUL — have you tasted them? they are loaded with sugar and taste like chemicals (prob loaded w these also).
        PLEASE bring them back or tell us where to buy them if teh distributor is marketing them under a diff brand. WHY FIX something that ain’t broken??????

      • OK Guys, I have finally found a reasonable substitute for the Kirkland Dried Cherries…its the ONLY replacement we’ve been able to find anywhere that my kids will eat. Its the Peterson Farms Blend of Sweet and Tart dried cherries.

        They are available at Amazon for about $20 per 14 oz., or at about half of that in Sams Club, if you happen to have memberships both there and at Costco. We have a family member that shops at Sams, so we’re having them pick up the stuff there for now…

    • After several trips to the Costco here in Richmond and not finding the Kirkland cherries, I decided to visit the Costco customer service page and discovered that the dried Montmorency cherries had been discontinued since October or November of last year. Very unfortunate. More unfortunate was the fact that my most recent trip to Costco included the discovery of the substitute and subsequent purchase. It was not the move to say the least (a more detailed description of my actual reaction is not appropriate for a public forum) and I won’t be getting those again. I won’t speculate about why the change was made, but unless there is a completely different collection of consumers who don’t know any better (it can and does happen) and just snap the substitute product off of the shelf, I can’t see it being a product that will be carried for a long period of time.

      • Our family also misses the Kirkland Montmorency Cherries. We bought the Estella’s Pantry dried sweet cherries at Costco last week. They are not good at all! Please bring back the originals.

  17. I am in need of a duplicate invoice for the 11″ patio umbrella we bought this summer. It is having challenges.
    Thank you in advance.

  18. Five days after hurricane Sandy I am still trying to find out if costo in Wayne, NJ is open for business. That store is very quick to flood and slow to drain out. Calling the store, all I get is a busy signal, and I have searched extensively on line cannot get this information from costco on facebook or the costco website. The Willowbrook Mall where the store is located gives up-to-date information regarding their status,and they say they are open, but they advise that individual stores at the mall may not be open, and to call them to be sure. So the only way I can find out is to expend scarce gasoline to take the 15 mile drive to the store. I am a long time member of costco and a very loyal customer. Please fix this soon! Thank you.

  19. Kirkland Abuelita Tortilla Strips are extremely salty but the sodium content show 90mg which is lower than most. I find this salt content hard to believe. Also, once opened, these chips get stale very quickly even in with a tight seal well before the freshness date.

    The Kirkland freezer pack boneless skinless chicken thighs are the worst. Hardly get a complete thigh that’s in once piece and by the time I trim remaining skin, what’s left is a shredded chicken thigh mess.

    Other than these two products, I love everything Costco.

    I’ve made a suggestion to my local Costco there should be a sign with appropriate shopping behavior at the front of every Costco store, ESPECIALLY at Christmas… posted like the Ten Commandments. My local store wins the award for the rudest store during the holidays.

  20. after returning two eden-pure heaters to costco by public transportation. I am displeased that no one at costco’s main customer service contacted me. Also that my time returning two defective heaters was not addressed it was also told to me by an unnamed employee that many of these heaters were returned as defective this is not a case of customer error. I should be taken care of for my inconvience as I really wanted one of these heaters. now even if I want one It is not affordable to me. gee thanks for an inferier product

  21. I am a customer of your store and have been one for a long time, I called for a simple price on goods and first was stuffed around for an hour hour by your automated crap then to be told no???????????? Just for pricing for my business?????? you can take your membership and stuff it!!!!!!!!!!!!! worst kind of service that I have ever encountered!!!!! I am glad that you train your staff this way.

    good day to you and you will never have my business ever again.

  22. Trying to call customer service via their service phone number is crazy. After 30 minutes and still cannot reach anyone. I wish they allow us to leave our phone number so someone can call us back when we’ve reached our turn.

  23. Will you please sell Calbee Shrimp Chips it’s from Calbee Co
    We do shopping in Costco Alhambra lots of Asians are looking for it. Please sell it. Thank you so much .

  24. I am in love with Costco.As mater of fact if I want anything I check first to see if Costco carries. Costco always provide great customer service. I recently made a hearing Aide appointment for my Dad. I decided to take him to Costco because I trust them. T made the appointment with the Costco on Normal in Escondido California. When my Dad and I arrived there, they couldn’t find our appointment. I am sure of the appointment because not only I made it I also put it on my Calender.I had to wait three weeks for the appointment because I wanted to be present during the test. Now j have to wait another two weeks and I am not sure if they will have me on the appointment book. The lady claims the they had a trainee and she might have messed up. This is unlike Costco and I hope this is not a sign of Costco deteriorating.

  25. last night we arrive home in pittsburgh under pouring rain to see that there was a soaked cardboard box sitting in front of our door.
    your order has been delivered 505257786

    all the tapes had come loose and inside we found the pants which “very unprofessionally” and “negligently” and without any individual packaging dumped in the box. they were wrinkled and some water already inside the box.

    the items are dry clean only. please issue check for dry cleaning at $10.00 a piece so i will keep them. thank you.

  26. Just spent $622.89 at Costco and had the worst customer service ever from Carlos Reyes, Middleton Wisconsin REG#9. We have a Corporate Costco account and have always been able to pay with our Corporate AMEX. But today Mr. Reyes informed me I couldn’t do this, so I had to put it on my personal card. The thing is, he wouldn’t even listen to me or respond to my questions about why the change, wouldn’t even look at me – all of a sudden he doesn’t speak English. Rude, Rude, Rude, Rude, Rude – time to switch back to Sam’s Club.

  27. Just spent an hour and a half gathering items for a Holiday office party, about $250. After scanning all the items, I attempted to pay and was told my corporate Mastercard could not be used. My only option was to sign up for Costco AMEX. The cashier just said,”Thats how its always been.” No apology. Well, I haven’t always been a member and I no longer will be. I had to leave the cart very frustrated and go spend my businesses money at Walmart.

  28. I went to the Southlake Costco today to buy 40 large size Poinsettia plants for my customers. As a real estate agent I do this every year in appreciation. I had went to several stores yesterday and they were sold out. This time there was GORGEOUS ones…..I asked if there were more as there were 20 out on display…the manager, Emily Shipman, not only checked but had an employee bring a 3- tiered cart of them to me from the back….AND then they helped me to the checkout…AND her and another employee loaded them into my truck. My husband and I do this every year and this year it was not a chore…it was a wonderful experience. Emily is VERY aware of the importance of Customer Service. She asked for my card and will have the plants available for me next year. I AM IMPRESSED and will recommend to everyone to shop at the Southlake Costco. Thank you Emily and Costco….Merry Christmas from a happy RE/MAX agent in Dallas Texas.

  29. Link to customer service form provided above does not work on my computer. I get a message that says Internet Explorer unable to display web page.

  30. I am so dessapponted, I have been waiting for a simple return levels for more than 9 days, 6 calls and I am steel waiting. The coustomer service is really NON PROFESIONAL

  31. Dear Costco,
    My name is Farid Abbasi Borojeni and I want to cancell my fax number and i dont want to be a member!
    Now I am not in the country and I dont need your services for the moment!
    My number member is 111811648949.
    All the best,
    Farid Abbasi Borojeni

  32. I enjoy your products but when it comes to getting any info. on how & where to return the mailed items its a long & frustrating procedure. Please just post the dang return address on the invoices like everyone else. Make it easy for your customers. While I have been writing this I have been on hold on the phone waiting for ANY reply for 33 minutes! Its 7:17am on a tues. is anybody working? HELP!!!!!

  33. I ordered two things on Thursday. The confirmation and my account status and what I ordered were all different. I immediately called and was on hold for a long time before getting disconnected. I tried online and had trouble there. Finally, I got through with a complaint that was answered, via email that “they would try to stop the shipment” and let me know within 2 days. Never heard from them. Trying to call today and the line is busy. VERY FRUSTRATING

  34. I just canceled my Costco membership but need to know the details of surveillance camera that I ordered on line a few months ago. Since I’m currently out of the country and could not view my house via online from my surveillance camera. I had contacted Q-See but they must know the details of model that I bought in order to help me properly. Please help and respond via email. Thank you for your cooperation.

  35. / / / Costco’s customer service portal flipping fails when used via an iPhone.
    Impersonal CService interface and…
    Frustration on top of frustration.

    M# 111781739803

  36. I have purchased garage doors, they were installed and they were dented during that install. Now I have had the costco company installer out on two other times to replace the damaged doors, but each time they show up the new door have been dent on arrival. This is getting old. Each time I have to be home for the installer, time better use doing something better. First time door were install was back in August 4, 2012, it is now January 3, 2013.

  37. Received a gift membership from my daughter. Today she had to drive me to our nearest costco 45 min away to have my picture taken. I will not ever go back I don’t think. The cashier was rude kept asking my daughter if she lived with me She only bought bananas strawberries and chips and I gave her my new card. I spent $250.00 and found out I could not even use my discover or visa card therefore I really don’t feel I want to be harassed everytime my daughter drives me and tries to purchase a few things. She belongs to Sams club and I always go with her and have a separate order no harassing. I will tell other people about my experience today. Thank you.

  38. I went to pick up my prescription on 12/31 at the pharmacy that I ordered over the weekend and unfortunately and much to my dismay the Bountiful Costco Pharmacy has let me down yet again. I arrived at 5:03 and had to wait 14 minutes to pick up my prescription. There were 5 people in front of me and about the same amount behind me. I am going to take my prescription business elsewhere. When the technician/clerk Scott attended me he told me it was my last refill. My reply was that I was glad because “you folks seriously need to get some help at this counter.” His reply was yes we know we keep asking but can never get more help. I told him I was glad it was my last refill and I was never getting it filled there again. I don’t wish to be contacted by the pharmacist at this location, I have already spoken to him before about the wait times. You have lost me as a customer in that pharmacy and I will get it filled with Walgreens or another location that is more customer friendly.

  39. bought poulan snow thrower from costco used 10 times and throddle lever vibrated and sheared at engine. poulan will not cover warranty on this so any polan products will not be bought from costco again.

  40. Hi Costco Quality Control Department:

    I am writing to bring your attention to the quality of the products your stores have been selling, especially in the fruits and fresh produce department. Over the last week, right after the turn of the new year 2013, I bought a bag of “Cuties” and some bananas. The bag of Cuties contained a few molded ones only after 2 days at home. However, the green bananas took a long time to turn yellow and become sweet – over 5 days, and even so, they were not quite sweet, still tasted unripe.

    This is not an isolated incident. We have had the same thing happened before, And the quality management of your products is being called into question.

    Costco’s business model builds on convenience, good quality and reasonable price. If one of these tripod legs is missing, your business will be deeply affected.

    I hope that you can do a better job in managing this.

    Thanks for your attention!

    ML Chan

  41. I have been experiencing not so good customer service at your 384 building. I do love Costco and worked for you for almost 17 years and still shop there. Recently when I go in to fill a prescription after I called ahead to give ample time to fill, when I arrive 2 hours later, it is not even been filled yet. They always say on phone” no problem mrs bowers we’ll have that ready for you”. But every time I get there I have to wait 20 minutes to be filled. Please talk to the employees there and get them to have better customer service. I’m still lovin my Costco tho!

  42. Hello. Every month I must go to Walmart, buy a cash card, then go to Sam’s Club with our church membership card and buy coffee supplies. My wife and I are the committee chairs for our Hospitality Committee at Bee Creek United Methodist Church in Spicewood, Tx. Unfortunately, Sam’s carries pre measured coffee packet/filters. And, they carry dispenser containers for creamer, and other necessary items. Costco does not. If you could start carrying these products, our church and I would have no reason to ever go to Sam’s or Walmart again. Feel Free to call me if you like. Thank you, Ron Neva

  43. Hi! I just would like to know Costco’s email…so I can send them even I am not a member

    I just want to know that when The TEDDY BEARS are going to come out
    I had been wait to buy it
    last year , I was late so.
    pls sell these again
    pls THANK U!

  44. We are not happy with the quality of fruit and vegetables department. We love shopping at Costco, but we can buy fresh fruit and vegetables rarely, because they are not fresh. And why is Costco getting so expensive???? Every time I go there I notice price increase!!

  45. I have a special request for you to open a Costco store in Youngstown, Ohio.
    This town has started to see big changes with the coming of the shale industry and a new large casino to be completed by next year.
    We only have a Sam’s Club which I do not care for. My family out of state all have Costco’s and we love the merchandise and selection Costco has.
    Please consider building a Costco in Youngstown. I have the perfect location on South Avenue and Route 224, in an old Value city Store. And… its right off the highway and right around the corner from a Sam’s Club, so we can put them out of business.
    The building has been vacant for a few years and the rent should be cheap. The rent will only be going up as more and more industry and people continue to move into the area in the next year or so..
    We only have a Costco in Pittsburgh 1 hour 15 minutes away, which we joined but then let it go, because it was just too far. There may be a Costco in Cleveland but again, same distance 1 hour 15 minutes.
    Please forward this to corporate for consideration.
    Thank you sooo…. much.
    Kind Regards,
    Karen W.

  46. Some if the staff are very rude over the phone at the Costco on Barnes rd. CO Springs,we’ve been very loyal customers for years & are very disappointed & thinking of switching back to SAM’s club!!!

  47. I am moving to the VIllages in FLa. an could not believe you do not have a store there. I Think it would be worth a buisness study . They have a SAMs club but Costco is the preferred store with most especially senior citizens. I presently live in augusta ga. Where you opened a new store a year or so ago and appears you are doing great. Most of my friends dropped Sams an go to Costco. I hope you consider this because I think it would be a good fit for that part of fla.
    Earl Turner.

  48. The Costco contact form would no accept my comment. It would only show an error code: “Error:The web templates system was unable to process your request” Very frustrating. Here is the feedback I wanted to share with them.

    What has happened to the USDA Choice Boneless Ribeyes at the El Centro store? They are now at least 1/3 fat and gristle. I have always been impressed by the quality of the products at Costco. It used to be I could eat every bit of the steaks I buy there, but recently they have been no better than the so-called “choice” steaks at Wal-Mart. I stopped buying those long ago. I am hopeful that this is just a one time fluke.

  49. I usually have great customer service but not today at the Issaquah was location. I received 4 baby boy outfits for my son in a size to small. My mom got these as a gift. I took them to customer service to hold while I look to see if theybhad bigger sizes. They had what I needed and was told to pay at check out. Came back to the customer service and they asked when and where they were bought. They are the same exact outfits I just bought in a bigger size, I received them the day before. I gave them the name of my moms card, then had to call Her and ask where when and what card was used. Strange the steam is in store I always get cash back for gifts questions asked. He took fifteen minutes searching my moms account. I finally got them returned. Why was this so difficult? I will no longer buy gifts at Costco since I am on a business cardcand no one would know the name to get” proof of purchase”. We sighted up for a family account today and will be canceling tomorrow.

  50. Just rec’d the following email. Is this true??????

    “Costco stocking their meat counters with “Halal” meat.”
    I shopped for groceries at my local Wal-Mart. As usual, I bought a bag of frozen chicken breasts, but this time I checked to make sure the meat was not labeled “Halal.” Here’s why:

    Halal is the Islamic term that basically means the meat is lawful to eat for a devout Muslim. What makes it lawful or acceptable is that the meat has been processed in a very specific way. Unlike kosher food, where the physical processing of the meat is the focus, for Islam it is the spiritual component that makes the meat lawful.

    For lawful (halal) meat in Islam, the animal must be killed while the butcher faces Mecca , and either the butcher cries “Allah Akbar” or a tape plays the words over a loud speaker.

    Ann Barnhardt is a cattle commodities broker, has more about “Halal.”

    NEVER buy meat that is marked as “Halal.”
    I am in the cattle business, and believe me when I tell you that Halal kill plants are CONSTANTLY being cited and shut down by the USDA for horrific infractions. Most of these plants are in Michigan and upstate New York …

    One of the things that halal kill plants are notorious for is putting already-dead animals in the human consumption line. They will go pick up a dead cow off of a farm or ranch and instead of putting it in their rendering tank where the resulting “tankage” is worth pennies on the dollar as pet food or industrial products, they will shackle the dead animal on the normal kill line and process it as human food which is the highest-dollar product.

    Halal plants are also notorious for general citations for filth and uncleanliness. I have toured normal cattle slaughter plants, and guys, you could eat off of the floor. Everything is white and men walk around with water hoses and steam guns constantly keeping everything in a state of spotlessness.

    Halal plants are filthy. A lot of Halal meat is also labeled as “organic.”

    Again, don’t be fooled into thinking that “halal” means “better.” It isn’t. I would never, ever knowingly eat halal meat purely from a food safety perspective.

    THIS IS COMING AND LOOK OUT FOR THIS INTRUSION IN U.S. and CANADIAN MARKETS… “Halal” meat… are you aware of this? Take a look and forward to your friends and family. Do Not buy this meat!

    June Stein
    Costco Member
    Elk Grove Village, IL

  51. The new yellow packaged Audubon Park Natures Blend bird seed is terrible. It is full of cracked corn. Only pigeons like cracked corn.

  52. Our Costco in Lancaster, Ca, stopped selling the fresh made calzones a few months ago. They said they stopped them to offer other items, including fresh deep dish pizza. Well glad for new options, but the calzone was such a great value AND portable. Hard to replace a hand held calzone with a piece of deep dish pizza! BRING BACK THE CALZONE (and who can I push do get these back)|?)

  53. I have a question about membership renewal. filled out this form and site asked if one of your FAQ could help. so selected that and lost all the info I had typed and didn’t get anywhere as well as lost what I had typed. so how do I directly email my concerns to you??

  54. Please stop putting in so many nuts in your Crunchy Snack Mix. The almonds are not enjoyed by many of us. The good tasty snack mix is lessened and lots of peanuts and almonds added. It is not the same. Go back to the original Crunchy Snack Mix and put in more little rye toast and those broken up pretzels, another crunchy item that is most enjoyable. Many of our card playing ladies aren’t enjoying this snack mix anymore. Thanks.

  55. Costco,

    I just left Costco in Burnsville ,MN 55337, and I have honestly never been treated so rudely in my life. My daughter in law was buying the groceries for our family. The cashier said she could not use her credit card because it was not American express. We had to leave our groceries behind,she kept rolling her eyes at us and very rude. I have never written to any company but tonight was just an awful experience. I shop there at least 5 times a month and makes me reconsider my membership.

  56. Hi love your Kirkland Crinkle Cut Chips. It is absolutely delicious and has the right crunch that I look forward to in a bag of potato chips. There’s only one problem…I have to skim off the top layers of the bag because of the oil that accumulates at the bottom of the bag. There’s usually about 15 to 20% waste. I tried to blot out the oil with paper towels but that didn’t work either. Please fix this problem on an otherwise great bag of chips.

  57. Hi, I am a long time member and frequently shop at your online store and usually I like to read the product’s customer reviews before I decide on what to buy. Just ordered a computer and also presently looking for other items I am interested in – external hard drive and etc. But, for some reason, I can’t load user reviews anymore. I can load product details, specification, shipping & Terms and Return Policy, but not Reviews! I have no problem viewing reviews on all other stores, and I had no problem when I tried it with my wife’s computer. It only happens with my computer and only with your store. I tried two different browser with same result. Can you please help?

  58. I would like to contact Costco Travel directly regarding a proposed Panama Canal Cruise. Would you advise me how to do this?


  59. I ordered 2 Depend Women’s Large 72ct, purchase order# 00847001598593, customer order # 245753193, and the costco item # 580385, on 4/13/12 and just finished using them.

    I have written to Depends to no avail regarding the fact the items were changed about a year ago or so and are not the same.

    The product pad comes away from the panty and adheres to the skin. These were purchased for my mother 85 yrs old who has

    been wearing the product for over 10 yrs. I could not return them as she continued to wear them due to the cost.

    Please be aware that there is a problem with this product. I’ve been a member of Costco, since it was called “Price Club” in Denver, Co.

    I have always been pleased with the products until now.

  60. I have been trying to send e-mail to Costco for the last 2 days and cannot find a proper e-mail address for customer service, can someone send me the proper address for them In Canada.

  61. You have a HUGE HUGE problem in your palm desert optical department.. I have been observing the customer service in that department for three years…and today I had it..The wait is not acceptable and the employees could care less. I confronted management in that store and they said they would look into it. That optical department is extremely busy and no one seems to notice how bad the service is. Everyone waiting is shaking their heads in disbelief how very very bad it is.. I love Costco and the great service that the rest of the store provides, but the optical department is like another world… Not up to costcos high standards in service. For the time being I am forced to by my contacts and glasses elsewhere. I speak for evert person that I see in line and how unbelievable how that department is handled.. It is AWFUL… I know I am just one customer, but I know that everyone who goes to this department feels that way. Today I went in there at 10:30 a.m. I took number 107 and they were on 91. With two employees just trying to fit glasses, answering the phones and talking to each other. I left.
    I hope someone cares enough to re organize this department….there are alot of retired people in palm desert and I know that they use Costco for the great deals, but we should not have to be treated so unprofessional…I hope someone reads this…..I never complain, but this is a really BAD situation…. Thank you…

  62. I have been Extremely offended by one your Door NAZI Employees On Two Separate occasions. I Called The Store Mgr. From The parking lot Just To Be Told In An Unapologetic Tone That I Need To Do What She Tells Me!!!! I’m A customer My Entire Family Are All Members But After This Horrendous Lack Of Customer Service I’m Good To Go To Sam’s Club To Shop!! Pathetic That I Have To Go To A Walmart Compay To Get Better Service. I Understand That People Have A Job To Do But It Should Never Come At The Expense Of Customer Service!!!!!!!!!

  63. to whom it may concern,
    i been a costumer of costco for over 25 years, so im here to give you a suggestion you a very good rotisserie chicken i was hoping you would add somthing to i thing that would sell very well it need the fixings like hot stuff as an example mashpotato, greenbeans,corn, and etc.if you can please look in to it so i can stopp going to boston market an spen ove $50 for a meal. please let me know if it a good idea. thank you and you do a great job.

  64. Hi can someone contact me and let me know if I have to sign up in order to purchase items at Costco? Or can I just walk in like a regular store and pay for the items?

    I’m asking this question because when I went to Costco with one of my cousins, I picked up some items that I wanted to buy and when we got to the cashier my cousin told me that she would pay for it because she has a Costco card.

    I would like to go there on my own to purchase some household items, so if someone could kindly let me know if I have to sign up and be a member in order to purchase items at a Costco store?


  65. So, I go into my local Costco store to grab gift cards ($100 in value for $79.99) but they tell me at the front desk that they’ve pulled the cards???? What the heck?? For the last 3 years I have used gift cards & now no more! BOO!

  66. For the past year I have gone into my neighborhood Costco to purchase several boxes of Ocean Complete Sinus Irrigation. To my surprise and dissatisfaction it has been removed from the shelf. Is there any way I could purchase it on line thru It was on sale last week and gone this week…..
    I’m not too happy…….

  67. Costco is my favorite store. Today I was at the gas pump and the man in front of me had messed up the AMEX machine. The Gas employee ANTHONY, came over and stayed until all was right with it. To me, all of the Costcos have excellent employees with huge smiles and great attitudes and I just wanted to give Kudos to this extra special service from ANTHONY and all the people at my SLO Costco!! I am a minor stockholder since 1983, as well, so it is appreciated.

  68. I questioned if Costco had an open house for non members such as I am a current Sams club member, and I saw in Facebook they are currently having an open house for members as well as non members therefore I questioned for quite awhile if you did so as well being there is also a Sams club right near my current Sams club and intrested in seeing which club is more quality and worth paying for so I ask this question please let me know this info, thank you.

  69. For about two years now, I have been trying to purchase the 3-pack of Gillette Series in white foam. Not gel, but this is all you seem to carry as of late. I have to keep going to my local Shop-Rite to buy it. And what is so funny is that we were all talking about it this past Sunday at church. Six of us are all members (and have been for over five years) and we all complained that Costco does not carry simple Gillette shaving cream. We all agree that we do not like the gel at Costco, and purchase it in other stores. Please tell you buyer to purchase the regular foam. Who uses gel anyway? Thank you, John Guarracino

  70. Hello I’m a member of Costco and I love it. But trying to search for items on your website is very difficult.
    I tried to do the FAQ’s suggestion of being general but still not finding what I am looking for.
    I did find the items on the Instant Savings hyperlink. But wanted to look further into it so I searched for something and tried for quite a while before giving up and email you.
    I again would like to say that I love Costco, but when the developers thought of the end consumer and searching for items I believe they would benefit from using synonym’s with in the build to make it easy for customers to find products.
    Thank you in advance for your time.

  71. Tried to contact Costco via their website but unable to “submit”

    For the past few years the Costco located in Nampa Idaho has offered self-checkout. Today while shopping there I was told this service had been removed. I was told this was because they are too busy. Exactly! I have no choice but to shop at Costco on the weekend; purchasing 10 or so items. There is no greater waste of my precious weekend time than to stand in line behind someone with 20 or 30 items. I am intelligent enough to quickly and easily check myself out. I have been a business member since 2002, but unfortunately unless Costco offers a service to those shoppers with fewer items I will NOT be renewing my membership in June.

  72. I am a customer at the Burlington Costco. I shop at your store 2 a month spending at least 700 a month. I am very disappointed with an associate at your store. I was shopping for a shirt for my husband when an associate rudely came to me and said “You know we probably have a hundred shirts already unfolded in here you don’t need to add to the mess and unfold more”. In fact that was the only shirt I unfolded and we bought it. So there was nothing left behind. I don’t make messes in stores. This was appalling to me. Then when I looked around there were no shirts unfolded and when I went to ask her to help me find one she ignored me and gave me a look. Normally the customer service in this store is phenomenal but this day I left feeling poorly and unhappy with Costco.

  73. Dear sir or madam
    I’v been a costco costumer for years,without any complains,but there is always the first time.I’m diabetic on the needle,and I purchase all my meds @ costco,I’m in need of a container to dispose of my needles,such containers are provided from all pharmacies that you shop at,but not at Costco pharmacy,when I asked for a container I wase told that it costs $3.59 I know the cost is not an anormous amount,but whe you R on a fixed income and can’t barely afford the membership,than any little amount it counts,further more by not providing such container does not promote loitering in our enviroment?I will keep on shopping at costco because we love it.this wase more of a heads up
    Yours truly

  74. I was so excited a few months ago when I decided to join Costco because of the large variety of organic products they had to offer at the Commerce Township, Michigan, Costco store. Already, just a few short months, and they no longer carries several of the organic items, i.e.,
    1. the big bags of organic coffee beans
    2. organic whole wheat flour
    3. Kirkland’s Organic Strawberry Spread
    4. Organic raisins

    and now I understand that Costco will no longer be carrying the Seeds of Change Quinoia. I am really very disappointed.

    I was a Sam’s member for over 15 years and will be going back. I’ll have to do my organic shopping at Hiller’s Market.

  75. I am very disappointed with the costumer service at the Carmel mountain tire center I am a long time costumer of that location but the way I was treated today I will not go back I was there to put new tires on my car they brook one of the lug nut and basically told me it was not there fault and that I have to pay for it myself that is not good costumer service in my book thanks Costco

  76. So sorry to hear that your dried cherries r dc’d.
    Thry were awesome. Now I sm seeking out a replacement.

  77. I have been a member for several years and spend a lot of money every year at Costco. A year ago I asked about wall to wall carpeting but was told you did not have a vendor for my area but was working on it and would keep me informed. I was supposed to get a call from customer service in May from your home office. You again failed me. No call while I wait. I expect to hear from you

  78. really is a joke. If a retailer does not have web processes to support online orders, then they have no business offering that service. I placed an order from my iPad supplied an address. It was not until I received my email confirmation that Costco used a 5 year old address for the shipping address. I had no idea it retained old addresses since I haven’t placed an online order since then or how it got attached to my order. I immediately called Costco and send a communication via their contact system to get the address corrected. I did not hear any confirmation of my contact form or phone call. I called early the next day and was told Costco could not do anything about it. When I asked what happens to the order the explained it would be delivered to the wrong address that they had ample time to correct but their internal processes don’t allow updates. So even though they say on the website and the phone you can cancel your order, you can’t. It’s been weeks since I placed this Oder and they have no idea where this item is and expect me to pay for it which is ridiculous when it was not received.

    I would never order from Costco online again and I’ve been a member for over10 years.

  79. After purchasing tires for my vehicle(s)for 43 years, I can honestly say my experience at Costco tire center yesterday (06/20/2013)was the WORST experience of my entire life. Not ONCE was there an apology or a promise from their tire service employees to “make it right” or compensation for the HELL they put me through – only EXCUSES for their CRAPPY unprofessional behavior, INADEQUATE service, grave inconvenience they caused, he emotional duress they put me through as well as unnecessarily making me “jump through hoops, and their unprofessional and unacceptable service.

    Making EXCUSES rather than showing remorse is a vulgar display of indifference and lack of empathy.

    To add fuel to the fire, NONE of the links to contact Costco Customer ‘No’ Service are functional (small wonder).

    The obscene service I received at Costco tire ‘service’ was HORRIBLE and, to encompass the sordid experience, really deserves written documentation rather than encountering some telephone jockey and engaging in a verbal encounter consisting of words that vanish into thin air who usually gets little of the information correct, the customer having to repeat themselves repeatedly only to end up with a bunch of erroneous “he said, she said”.

    For the most part, Costco was one of the merchants at the top of my list. Yes, there have been problems which I took with a grain of salt but the obscene experience yesterday (& the week leading up to the final ‘event’) was the pièce de résistance and NOW not even the ability to send a written communication was the final nail in the coffin.

    Yes, I can send personal correspondence by “snail mail” but, unfortunately for me, the “work” (which was sordidly botched by Costco’s tire center) requires that I make ANOTHER visit in which they will – hopefully – FINALLY get the job done AS REQUESTED AND AGREED ON.

    I do NOT want to subject myself to another emotionally traumatic event by going back there without at least pleading my case to someone at Costco that will ensure the job will be done AS AGREED, performed professionally, in a timely manner including professional treatment of their customer (ME) with a display of some sort of apologetic behavior.

    I would just as soon as sever my ties with Costco and pay another merchant to FINISH the job CORRECTLY rather than subject myself to a sequel to the nightmare I just went through.

  80. We were at Costco in Citrus Heights, CA. today shopping and stopped to have a mocha. Your tables are disgusting, dirty with spilled food and very unappetizing. It seems to me that it is a health dept. issue. There’s stuff on the floor and like I said the tables are disgusting. Perhaps you can hire someone to go around and pick up after the unmannerly people that make the mess. Thank You.

  81. On my last visit to COSTCO on6/28 I saw Estée Lauder products for the first time. What a great opportunity to save on products I use regularly. Unfortunately I’d made an Estée purchase a week ago. I imagine COSTCO is aware, but wanted to reinforce that these products might appear to not sell well. Estee products are EXTREMELY long lasting. Look forward to purchasing them in the spring!

  82. I have been a member since 1996. I have owned my own retail store (s) for over 20 years. I think that the buyers for Costco are The Best in the Business! The marketing stays fresh and brilliant. Being in retail so long you learn to recognize and appreciate when it is done So well.
    That said, I would like to offer a observation that could be useful to a organization that is smart enough to use a good idea when presented with it.
    When I go to my Costco store I want to buy all the products and skews that I might need all there at once, HOWEVER,,,when it comes to things like dairy and frozen foods and especially ice cream I cannot buy them in fear that they will survive the trip home. Unlike a grocery store that may draw its customers from a maximum radius of 5 miles. Costco must have a drawing radius from about 15-20 miles.
    So may I suggest that Costco start to sell insulated bags. To position them near the freezer and refrigerated section,. I guarantee that this would substantially increase the sale of these perishables! And through attrition members would start to bring their bags back with them and perpetuating the usage until it becomes a routine. Not to mention the sale of the thermal bags themselves that can be used by the members in their everyday use.i would go so far as to make them the unmistakable colors of Costco itself, not stopping at the possibility of putting the costco logo on it to help prevent them to be used in a competitors store. Thank you for all that you do so well!

  83. I just wanted to commend Kevin Whitehead, who is a lot attendant at the Sudbury Costco store, for turning in my purse when I left it in the cart in the parking lot. There was over $500.00 in cash and all my credit cards and everything thing was still there when I picked it up. I would like to say thank you to Kevin and hope you can reward him in a special way as I could not give him a reward. I would like to thank the Costco Company for “the keep it honest program”, I love shopping at your store and now I love it even more because of my experience and a chance to learn about how you treat your employees. All I could give Kevin was a big hug, but I hope you can see that he gets proper recognition. Thank you for you honest people.

  84. I notice that the legendary Costco quality is deteriorating. I had to return heating vents because they do not fit standard 3 x 10 duct outlets, I also had to return pier solar lights that were leaking and were put out of service after a rain, even though they were mounted on a wooden beam well out of water! I had to return a shower head, because it was way to heavy and thick to safely being held in a wet hand, the list goes on and on.
    Also I find your form of packaging for electronic gadgets getting out of control, if I brake the blade of my cutting knife! We leave in an age of environmental awareness, please develop new solutions and help us to reduce this absolutely unnecessary waste and hassle!

  85. I bought Salmon at Costco store on Staten Island, brought it home tried to cook same day, it was completely rotten!!!!!!!!!!!!!!!!!! Now have to return it, it also is not the most inexpensive food you can buy, it cost me $30. Shame on Costco

  86. A few weeks ago our smoke alarms went off. We searched the house for a fire but couldn’t find anything. We immediately went to Costco to pick up some fire extinguishers… We bought two packs… two extinguishers in each pack. We got them home and my husband took them out of the box. The first box one was discharged and one full. He opened up the second box. Same thing.. One discharged one full. We were distraught!!.. We took them back to Costco and he even spoke to the manager… We think a recall should take place. It would be terrible if you went for your extinguisher and found it empty!.. The manager said he would take care of it. We were in at Costco this week. We walked back to the Extinguishers. My husband picked up the first box and opened it.. One was discharged.. one wasn’t. He picked up the next box.. One was discharged one wasn’t… REALLY????????????????? Why aren’t they recalled?..

  87. I just came back from #673 Costco at Henderson, Nevada. I never had any issues while shopping or paying for my items; I think that the buyers for Costco are The Best in the Business and the employers are professional too.. However Today I had a cashier (Angelica R. Reg#17) very Rude, unprofessional and perform below contrary to the standards expected by COSTCO. I hope that I will not experience this treatment again.

  88. I have some kirkland pecans that the bag has puffed up on them. I was wondering if they are alright to eat.
    What would cause this to happen?

  89. When will you be building a costco in State College, PA??????
    Everyone wants one here. The closest one is in Harrisburg. I am a member and love the store.

  90. Costco pharmacy is awful. They left out almost HALF of my prescription (WHICH I NEED) and when I pointed it out they accused me of lying. They didn’t want to help me. They were very rude and I will not be returning to Costco ever again.

  91. Need Kirkland Borghese line of products. Moisturizer SPF 15, Face Serum, Night Cream. Where are these products? Pat wrote an article in your Costco magazine that informed all of us about this line of products. I LOVE THEM ALL. Why are you planning on discontinuing them?

  92. I LOVE Costco!!! I have been trying to find contact information and I hope this gets to corporate. Your meats and fish absolutely cannot he beat, simply the very best. I now shop exclusively at Costco for these and more. Kirkland coffee as well….I love your products….keep up the good work!!

  93. For years you have carried the Moana Macadamia nuts from Hawaii they were always fresh and delicious. I was informed today you no longer carry them. I got a “bag” today at my local Costco by Savanna from Africa. They are hard old and extremely disappointing. I know that I have the receipt and can return them. However, I will not be able to get the wonderful product that you have supplied for years. I am truly dis appointed. Please rethink this and buy American!!

  94. I want to write a commendation letter to you for the outstanding service I have received for many years form Juan Garcia at Warehouse # 107. Can I mail it to the Costco Corporate Office , PO Box 34331 in Seattle?

  95. To whom it may concern,
    Hello, my name is Juancarlos Guerra and I am a frequent customer and member of Costco. I have had nothing but great experiences with Costco. The food and service are excellent! My family and I travel a lot and we have gone to various locations. Recently I was very disappointed with my purchase. I had purchased uncooked chicken(a usual for me)and when i arrived home to prepare the meal, the chicken had a very sour smell. I took long looks at the poultry and did not understand why it had such smell. it came to the conclusion that it was gray and pasty. I was not happy with this! It was an awful experience and wish not to confront it ever again. It has disappointed me and my family and after such thing, i am not sure whether or not to go back. If anyone can kindly respond to this email it would kind, my family and I will greatly appreciate it! Thank you for your concern!
    Disappointed Member…
    – Juancarlos Guerra.

  96. I recently shopped at one of your norwalk stores. The ct ave location to be exact. I would just like to say that the customer service department was very patient and attentive with me. I was in a bit of a bad mood an having a bad day , but the team was patient. Please commend them for their patient and helpfulness

  97. The new pharmacist refused to fill my prescription at first and when she did they refilled it with a generic my insurance will not pay for generic. They know that. I have been going to this pharmacy for years now.

  98. We’ve been a members about 2 yrs now and yesterday when we went to your store in Chicago the Clybourn store we had a very bad experience with your cashier upon paying our purchase we hand her cupons than out of no where she was so rude and des respcetful towards us saying that the cupons needed to be in the book and not detached but she said this a very rude manner?
    Just to let you know this happen yesterday 10.8.2013 around 2:00 P.m.

  99. Wow Costco isn’t perfect but its light years ahead of the competition. My wife and i drive there, 140 miles each way, and we are just grateful to be able do six that every five six weeks. After reading some of these posts some of you need to practice a little gratitude. The customer its not always right. No, i don’t work there.

    Thanks for the large selection of non preserved or processed foods and the fabulous prices. Some of you need to be stuck with Walmart like us.

  100. Can not remember the date but it was the month of August when I asked the pharmacist for a Shingles vaccine. He told me to come back in half hour which I did, then he said again to come back in 5 minutes, to my surprise when I entered the patients room , as he had told me to do, there was a small tray and an injection on the table, he came in after a few minutes and took the injection to vaccinate me! I told him that patients are suppose to see the new needle in their original package and that they are suppose to be opened in front of the patient, we do not know who entered that room or who touched that needle, this was very unsafe and I am still very upset at this incident. The pharmacist said he had to prepare it and that all was fine.
    He should know better, as a pharmacist, that in these days with all the maladies around he should follow the rules.
    I do not trust the pharmacy anymore! I am furious with him and myself for accepting that vaccine. Contrary to what Costco is, the pharmacist of the Costco Kendall area in Miami, Fla. has my worst rating.

  101. Literally, most disrespectful workers I have ever come in contact with. The manager was the worst of them all. I wanted to call Costco and complain about the way they talked to my child, but I have no idea what the phone number to reach them is. Horrible.

  102. Our complaint goes to Food court Manager, Jackie (she refused to provide her last name) at Fremont, CA Costco.

    We waited more than 15-20 minutes to purchase the hot dogs, While people were complaining the slow services. I told her that we should not wait for 20 minutes just to buy hot dogs. The first sentence she said that I was lying that it never happened for 20 minutes. I showed her my receipt that we were out of cashier lines about 20 minutes ago. Instead of apology, she was extreme rude and say she did not need to serves anyone if she does not like. She even told us that she can kick us out from Costco if she wanted. When we asked to talk to her manager, she said she is the manager and there is no one bigger than her at this location.

  103. I just wrote a comment somewhere on this site it was a nice compliment, and one complaint about Kirkland Rice Crackers with Nuts, they tasting terrible I can’t get anyone to eat much more then one. And wanted to know what those little green ones are, they are the worst. Kirkland you dropped the ball on those Rice Crackers very bad.

  104. Please bring back Mauna Loa Macadamia Nuts. This brand is sooo much better than the brand you are now carrying. The current brand, Savanna Gourmet Dry Roasted Macadamia nuts, are grossly over salted and poorly roasted.

    Holiday entertaining is just around the corner. Hope you will have Mauna Loa brand in time! thx.

  105. I and several other loyal Costco members were stunned today to find you have replaced item #936226 Stuffed Grape Leaves with a very inferior item #733354. The replacement item doesn’t even begin to compare to the quality of what you ripped out from under us. Who, may I ask, was the genius who did the product research/comparison before making the switch???? Obviously not anyone who loves grape leaves. Do you know what one of your employees said to me when i asked where the grape leaves were????? She looked at me, put her hand in her pocket and pulled out a plastic bag with three grape leaves for her lunch. She said “they discontinued them and I bought all that was left on the shelf”. If that is not testimony enough, I don’t know what is. I am so tired of finding the brands I have come to rely on (ie: Dr Praegers Veggie Burgers, frozen Organic Corn, etc) pulled from your shelves all for the sake of your bottom line. If you don’t realize by now that your customers are willing to pay a few more cents for the products and quality they have come to expect in your store then maybe I should consider not renewing my membership and do my shopping at Whole Foods. You have one very disappointed member here in FL.

  106. I have been using mostly sweet low sweetener. Recently I purchased Kirkland brand. Yesterday, I tried it in my morning dunkin donut (mild and melo) coffee. It made the coffee taste very bitter (half a packet as I have used of the sweet low). Thinking that it was a problem with my taste, I poured the remainder of the packet in the cup and it just made it more bitter. Later in the evening, I decided to make another pot of coffee to see if my taste had changed. It had not. It was still bitter and was verified as being bitter by my wife and a neighbor. This morning I tried a cup of the same dunkin donut coffee, one with the Kirkland and one with sweet low. I am sorry to tell you that your sweetener does not sweetin. To the contrary, it makes coffee bitter. I feel that it is my responsibility to give you this information. Regards, Charles elliott

  107. I tried to locate an email contact for your public relations department without success, so I will express my concerns here. I have just learned that Costco sells Bibles marked as “Fiction”. Really? That may be your opinion but it flies in the face of at least half of the American public.

    I have been a member of costco for over 10 years and have spent a great deal of money in your stores. I will not be renewing my membership this year or any year thereafter.

    You have offended me deeply and many others I know who will be doing the same. Your discounts will never override your complete and utter disrespect for Christians world-wide.

    Shame on you.

  108. I am so proud that I have a membership with your Augusta store especially since you have gone against what other retailers are doing by being closed on Thanksgiving Day. This is great for me as a consumer and your employees. It shows you care about your employees and understand consumers want to be with their family as well.

  109. Costco Location: Pompano Beach, FL (Sample Road) 1/3/2014

    Today has been the WORST I have ever seen at this location. Packed with people, parking lots full, hard to navigate down the aisles or through an aisle and lines to check out just unbelievable. I usually steer clear of this location due to the above mentioned reasons, but today needed a few items. There was almost a fight at the checkouts between a young woman and older woman just for placement in lines. No Management in sight…no one controlling the stampedes in the store, no one trying to organize the lines, etc. I know this store is high yield in sales, but someone needs to send representatives from the corporate offices to witness all of this and be sure you do it unannounced. Does not matter the day or time of year, this store is a disgrace. I will now only shop at the Boca Raton, FL location. Feel free to contact me.

  110. Your current pricing of regular gas is too high in Boca Raton, Florida and is consistently 6 or more cents higher than the Costco in Coconut Creek (Sample Road)

    There is a 3 cents tax in our county, but you are much higher than that charge. It is time to stop gauging us here in Boca Raton.

  111. What a pleasure to be a member of costco community. We purchased a membership with the sole purpose of buying a entertainment/firelace center we saw online, unfortunately it was not working properly. We called the manufacturer he immediately sent a new one out and also a $200 dollar gift card to costco. Now is that customer service or what? We originally thought we would go to costcos maybe a couple of times a year because of the distance, but in the 3 months we have had the card we have been shopping there on a regular basis.

  112. What a pleasure to be member of the costco community. Bought a entertainment/fireplace center for half of what the other stores where selling the same item for. We had a little problem with it; called the manufacturer he sent a replacement plus a $200 gift certificate. Our experience has been so positive on all levels customer service, quality of products sold, ect ec t ; what we thought was going to be a once in awhile shopping trip, because of the driving distance has turned out to be our go to store on a weekly basis

  113. My name is Samantha Curry i shopped at my local Costco yesterday afternoon (1/26/14). MY fiancee and I bought a 4lb contaier of fresh fruit containing strawberries, pineapple, mango, cantaloupe, and honey dew. I opened it this morning for breakfast and there was mold on most of the strawberries. This is nasty someone had to of seen this!

    • 07/08/2014 I saw your news release this morning. Your organization supported obama big time. That is just fine. But you cancelled a book that explains that obama hates the usa and the author of this book “America” loves this country and shame on you for taking his book off the shelve. Anyone who doesn’t agree with obama, isn’t a good person. Thank you. I pray your organization suffers big time due to this decision. I guess you hate the USA too. I will never shop in your store again, ever.

  114. 1-31-14
    My monthly Costco shopping was very stressful… Looking for a Cheese in bulk. They always carry it… went through the Red Vest’s to the store Mgr. looking for it. Took so long that I gave up, and went to the check out line, it was in stock somewhere, per their computer. While in line to check out.. The Store Manager comes up to me with the product !!! I was all smiles.. High Fiving him !! This is in the check outline, at your Kirkland Store. In front of his staff, and customers. Just want you to know this.

  115. i was shopping at costco in summerlinn nv, on feb 12 2014, i wanted to order a party tray of sandwiches….the music in the deli was so loud that i couldnt hear the person talking to me….but the worst part was this….i am african american,,,, and the music playing in the deli was shouting the “n” word along with bitch and several offensive inuendos….what a downer…will NEVER shop there again

  116. As a long time very satisfied Costco shopper, I have felt that everything I purchase there is a great value ranging from TVs to meat to clothing to even a great deal on a car rental

    But recently on my last two visits, you really dropped the ball on avocados from Chile. They never ripened properly, were all filled with a stringy black substance and basically were inedible and had to be tossed. I do have three suggestions: first and I cannot believe you do not do this,is that you must sample them before you put them in the warehouse to make sure they are up to the Costco standard of excellence. Second, you may consider Mexican avocados if they are out of season in California. finally, you may allow customers to sample them in the warehouse so customers are not disappointed.

    Finally, this is not about a refund or cancelling my membership. I still love Costco, but just am disappointed when I am craving some guacamole or some avocado for a salad and anxiously slice one open only to have to throw them out. Thank you for your consideration.

  117. I was at costco in harrison st.sf last mainly concern here is the cashier name “LAURICE” was really rude!!i bought a bottle of ciroc and when the time i pay my total i was just short of money and borrowing some cash to my cousin and this lady name laurice make it a big issue about this!first of all if your being a smart ass i am the caremembership owner and you took my I.D at the first my why in the world u still interogating my cousin about her I.D since she not the one whos buying the of liquir??i mean its ok with us if she ask for my cousin I.D but the attitude that she giving us is very unpropessional..we are very very disappointed of this experiece!!my concern is can costco management can do anything about this?

  118. Every time I go to Costco Bedford park il 7000 s. Cicero they never have any working mobile shopping carts for handicap people. I can go to SAMs club & they have at least 7 carts. Why does Costco not support their handicap customers & have working carts for them. Please advise

  119. Charmin bathroom tissue is starting to skimp. The roll looks awfully small on the paper holder. They are also cutting the number of sheets on the roll. The width went from 4 1/2 inches to 4 inches. The manufactures that make the holders will complain about the width as will many homeowners who have the holders. The rolls look skimpy! Charmin seem to be going the same route as the Hershey, Butterfinger and Babe Ruth candy bars not only in size but cost. Tell them to increase cost a few pennies but keep the width at 4 1/2 inches.

  120. decided to go in to spotsylvania mall va cosco was informed by a very very rude employee that we needed a membership to go to snack bar. I asked since when she barked A MONTH AGO. Funny we went last week without a problem. I was going to resign my Cosco membership but I dont appreciate MISS BAD ATTITUDE AT THE DOOR so BJ’S HERE WE COME…. You guys will probaly disregard this E mail but if this was my buisness I would want to know.. Signed really disapointed

  121. I was quite upset to read that Costco decided to dump millions of dollars worth of peanut butter in a New Mexico landfill. What a waste. It should have been donated to a local food pantry. So what if the oil had separated. All you have to do is stir it up when you open it. It was stated that there was nothing else wrong with the peanut butter. If that’s the only reason why it wasn’t donated to a food pantry, than shame on you!

  122. I was wondering g what happened to the Kirkland brand paper towels they were amazing I got every one in my family to use them but in the past few months they are terrible they fall apart easily and I use so much more of them now I no longer buy them and have gone back to my original brand as has everyone else please go back to your original all ones they were high quality which is what you expect from your products

  123. We want to purchase “Quaker Oats Old-Fashioned Oatmeal (10lb)”,how to contact with you to get the product?
    Please contact to me soon!

  124. Your employee name Sandy J ( customer service at Oxnard,CA) was extremely rude and the worst customer service.

  125. To whom it may concern

    We spent $486.57 and had the worst customer service ever from Sandy J at Oxnard,CA. She was extremely rude and unprofessional.
    Sandy J doesn’t know how to treat the customer to bring the business in. I’m so upset and disappointed with this employee.

  126. To whom it may concern

    I spent lots of money at Costco and had the worst customer service ever from Sandy Y at Oxnard,CA. She was extremely rude and unprofessional.
    I’m so upset and disappointed with Sandy Y because she doesn’t know how to treat the customer.

  127. To whom it may concern,

    We spent lots of money at Costco and had the worst customer service ever from Sandy Y at Oxnard,CA. She was extremely rude and unprofessional.
    I’m so upset and disappointed with Sandy, and I don’t want to shop anymore at Costco.

  128. Raves! for your “Women’s Premium Pima Cotton Crew Neck” T-shirts!
    The first thing that caught my eye was the extremely reasonable price of $9.99. (I thought at that price, I couldn’t go wrong!)I bought one in each color (except white ~ ’cause I’m a slob). The weight is wonderful.
    When I got home and tried on the first one I was amazed! (I’m long waisted) It was a great length! Long enough to tuck in or short enough to leave out.
    I’m hoping that with such a fine product, you will consider offering them in other colors (primaries: red, navy, etc.)
    I’ve received compliments on them ~ when was the last time anyone complimented someone on a t-shirt??!!!!
    Love ’em! Love, ’em!
    Thanks for taking the time to ready my rave!

  129. Re: vitalife chicken tenders.
    After buying and giving my dog these treats a month ago she got very ill and a $400. vet bill, she was very ill for a week, and even after blood tests and an x-ray the vets could not find any thing, but she kept throwing up until I scene an add about chicken treats from foreign country’s and then never gave her no more, she then started getting better and is ok now.
    Take this crap of your shelfs.

  130. “It is my understanding that you are pulling the book “America” off your shelves because of your allegiance to Obama. You have within your budget plans to open a new store in Tulsa, which I was excited about. I planned to shop once again at your establishment, however you have drawn a political line which shows your hypocrisy towards a free America that enabled you to make your millions, yet deny we the people the same opportunity by your actions which is a blatant disregard for freedoms. I will NEVER Shop at any of your locations and I will do all within my power to convey the same message to all my friends and colleagues.

    If I have misconstrued your intentions you can notify me directly. Unlike President Obama, I will admit when I make a mistake.

  131. What bad customer service! I sent one of my employees to purchase goods with the $175 rebate for last years purchases and with her cart full, the sales clerk would not allow her to use coupon and told her that only I can use it.
    What I suggest is that you reduce my membership to the $50 category as the 2% rebate is not worth my personal time to shop at your store.
    While I am writing you should fix your store’s signage as most department have deffierent hours than what is posted in front of the stores like Hearing aid department

  132. Freedom of speech. If you remove America from your store, you can remove my membership as well. FREEDOM!!!

  133. 07/08/2014 I saw your news release this morning. Your organization supported obama big time. That is just fine. But you cancelled a book that explains that obama hates the usa and the author of this book “America” loves this country and shame on you for taking his book off the shelve. Anyone who doesn’t agree with obama, isn’t a good person. Thank you. I pray your organization suffers big time due to this decision. I guess you hate the USA too. I will never shop in your store again, ever.

  134. Since this president hates the USA, I guess you do too. Your organization supported him, big time. You should not take that book America off the shelves. Some of us love this country. Read the book and see that it is a great book about how great the USA is here and in the world. Anyone who hates the USA is only jealous.

  135. You won’t answer the phone, guess you are afraid of what people will say to you. Shame on you. I will never shop in your store again. You don’t believe in the freedom of speech, all you care about is what the president wants. When socialism really takes hold, no one will be able to afford your deteriorating products.

  136. I am looking for Dinesh D’Souza’s America, Imagine a World Without Her. I heard you had this but might pull it from your stores. Why? Do you have it available?

  137. As a customer of Costco I am very disturbed by the removal of the book “America,” authored by Dinesh D’Souza. I will not step back into another COSTCO store until this book has been placed back into customers options to purchased.

  138. Your censoring Dinesh Dsouza’s book is outragious.

    I will limit my purchases with you


  139. cannot believe that you are censoring books . d’souza’s book needs to be reinstated . if you don’t understand this comment then send it to mr. seniegal and get it fixed ………. am seriously considering dropping my membership due to costco’s support of a socialist regime .

  140. Due to Costco’s anti free speech and anti American act of removing Dinesh D’souza’s book America from your stores I will never enter a Costco store again. I will encourage all the people I know to do likewise. If you cannot tolerate a difference of opinion and a free exchange in the marketplace of ideas I can no longer tolerate shopping at your stores. Thank you.

  141. please advise me on the results of posting comment #123 & 124 dated july 8, 2014 at 1:20pm &123pm respectively .

  142. R.i.P . Guys I going to stop shopping in your store till you bring back the book America .i feel like I’m back in Cuba . If you don’t we’ll good bye :(:(:(

  143. Costco has removed book by Dinesh De Souza…to protect ‘Progressives’ from ideas other than their own.
    Thank G-D, because those poor babies just can’t handle that!

  144. I am sad to hear that you have removed the book AMERICA from your shelves. Since this book seems to be an offense to you, it is troubling to me to see that Costco only deals with products that are politically correct. In the future I will no longer purchase any books from Costco.

  145. I just received notice that you have banned the book “America”.
    Only a traitor to our country would do such a thing.
    I do NOT buy from a traitor!

  146. My husband and I have been members at Costco for quite a while. I am writing to voice my concerns that Costco is a democratic store,tThat other views in books are not tolerated. The D’nesh D’sousa book was removed. from their shelves.If Costco does not change it’s policy, we will change stores.
    Marta Goodrich

  147. Please restock your stores with ‘America” by Desousa. Please do this by tomorrow. It is a disgrace that this patriotic book has been removed from your shelves. Really makes me want to shop at Sam’s Club or Walmart. Surely you are not anti American?

    Thank you,
    Suzanne Grantham

  148. Due to you pulling conservative books off of your shelf’s i will n o longer shop at Costco. this is just like the IRS targeting the same, shame on you Costco. not another dime!!

  149. What were you thinking? Pulling a best selling book “America” off your shelves is an insult to all Americans. Obama must be very proud of your political bias. Unfortunately your customers are NOT. We have a large family and we will be doing business elsewhere. You guys should wake up and fire the people who made this stupid decision.

  150. I have lost my respect for Costco. Your taking the book “America” from book sales said a lot about your company.

  151. This morning I learned on the news the book America has been pulled from your shelves. Is Costco into censorship now?
    I will be telling all of my friends about this, and will consider not shopping at your business in the future if the book is not reinstated.
    Thank You,

  152. I have visited your new store in Fort Wayne, IN three times.

    I was preparing to buy a membership till I found out on the news that you support the Obama administration. Your decision to pull D’Souza’s book, “America”, and claim the Bible is “fiction” clearly shows your alliance with the worse President we have ever had. Your alliance now seals my alliance with Sams Wholesale Club.

  153. I was recently in a Costco looking for Dinesh D’Souza,s wonderful book about AMERICA. There weren’t any to be found, I couldn’t believe it…it is a best seller!
    Anyway, on the news days later I here the founder of Costco was a rabid Obama supporter and would not allow the book because D’Souza is a conservative…
    This is flat out censorship.I will not be going back to Costco, I have already got a membership to Sams!

  154. Good morning, Shame on this company for removing the book America, Imagine Life Without Her. Our family saw this movie last evening in Mashpee, MA. and it was equal to or better than “2016”. Costco, in cahoots with the worst potus in my life time? You’ll never find us in any of your locations! Sincerely, Jennifer McNally

  155. Have been waiting excitedly for Costco to open near our home. No rush now–I would not shop Costco if it were in my backyard. I HATE any company that uses its power to intimidate and shut down free discourse. Although “America” is NO. 1 on Amazon’s Best Seller List, your liberal bias caused you to yank it off your shelves. It’s Sam’s Club for me and my extended family. We will NEVER enter your stores again! Bye-bye, Costco, and you can say bye-bye to thousands of dollars. Idiots.

  156. My comment is “awaiting moderation,” is it? Ha. What that means is that it will NEVER show up because you’ve already proven you are deceitful and anti-American.

  157. Obviously Costco is run by a political hack who believes he knows best what his customers should read or hear ans so he bans D’ Souzas book. That would only serve to make them as ignorant as you appear to be.

  158. Mr. COSTCO,
    You have, apparently, decided to introduce politics into your business model by removing Danesh D’Sousa’s book, America, from COSTCO stores.
    What you sell is your business.
    Where I shop and who I trade with is MY business. You have successfully lost a customer thru this action. I do not choose to have COSTCO monitor or control what I read.
    I am suspending my participation with COSTCO immediately.

    Louisville, TN

  159. I purchased a set of tires for my car from Costco on 5/16/2012. I have used only 3/32 of the tread according to the Costco employee and the tires are supposed to have a warranty down to 2/32 remaining, which should mean I am at 29/32. I picked up an object in one tire on 7/7/2014 and it was deemed as unfixable by Costco. The road hazard warranty would cover the replacement, I was told. However, Costco prorates based upon remaining life of the tire. The tire cost to replace is $200.99 and I was charged $78.83 for the use I had put on that tire! I have put a grand total of only 14,000 miles on that set of tires. They are sold with a warranty to 50,000 miles. But, Costco based my cost on the measured wear only, as the car is in my garage an hour away from their store. I do not see how they get a cost that high. In short, their road hazard warranty is a joke and a rip-off. Had I purchased these same tires from Les Schwab Tire Center, I would be fully covered for replacement with no cost to myself for the entire 50,000 miles. They also have many more convenient locations and I do not have to make an appointment to have work done. In short, with this kind of treatment, this is the last time I will ever buy tires from Costco. I am making it my mission to spread the word to everyone I know as well. I work hard for my money, as do most people, and to have this happen upsets me. I feel like a fool for purchasing my tires from Costco. I will take all my future tire business to Les Schwab instead.

  160. I am canceling my Costco membership. The decision to not offer the book America in your stores SICKENS me. I don’t need Costco if these are the decisions the owner, CEO or whomever makes such stupid decisions. How can you be so BIAS? Wow! One customer gone!!!I am sure there will be many more.

  161. Shame on Costco for removing Dinesh D’Souza’s book “America” from all Costco stores. Costco’s excuse was the book was not selling. If a book does not sell, then why is Hillary Clinton’s book still be sold at Costco?. I go into Costco two to three times a week. No one is buying Hillary’s book. In the Paradise Valley Costco, the same two stacks of books and audio version have not moved or decreased in weeks.

    The reason Costco removed “America” from the stores is political. The co-owner is a progressive liberal who supports Obama. He cannot stand the truth that Obama is being exposed as a failure and a fraud. All books, whatever their political slant should be available. Let the public decide with their dollars if the book will be a success or failure. Costco in removing D’Souza’s book is acting like the Nazis and other political regimes that want to silence any dissent they do not agree with.

    My membership is up for renewal in a few months. I will not renew my Costco membership. I have been a member since the early 1990’s. I plan on signing up with Sams Club. I will also inform my circle of friends on the gestapo tactics Costco has done to its members.

    Please pass this to your top management.

  162. I understand you made a decision not to stock a conservative’s book. But, have reversed it and will stock it.
    I’ve been a good customer for years. If you start doing political stuff like this, I will boycott Costco, drop my membership, and advertise negative things about you. Pathetic and unbelievable!
    I would guess you have plenty of liberal crap on your book shelves. Wake up or take a chance of losing 50% of your customers.

  163. I didn’t realize how liberal the owners of Costco are. I am a Republican and will not tolerate your political stance. Regarding the removal of the conservative book, it is pathetic. Though you have started stocking it again was a wise decision, but may be too late with a lot of customers.
    If you continue your political crap, you will lose me as a customer and I do a lot of buying at your store.
    I know a lot of folks who say they will boycott you because of your political choices. It is pathetic!

  164. We spend about $6,000 per year at Costco for many years and are satisfied with the service but would prefer they use plastic bags like Sam’s rather than boxes. I was very offended about hearing that D’Souza’s brilliant top selling book was pulled because of no interest. If that was true why wasn’t Hillery’s book which no one is buying pulled. We will be shopping Sunday at Costco. If D’Souza’s book is not on the shelf we will cancel are membership and shop at Sam’s for ever more even though it’s inconvenient.

  165. I have attempted to contact customer service without any luck. I posted a comment on here, but it was pending moderation, and now it is just gone. I guess nobody at Costco wants to acknowledge that I am upset with your policies on tires. I feel I have a valid point, but I am not being heard by anyone. Why?

  166. Costco has removed the book “America-Imagine a world without her” from stores apparently as some sort of political statement. As a former congressional administrative assistant and lifelong Democrat, I resent the action. Anytime a national public company removes any book, liberal or conservative, from stores when the book is on best seller lists such as Amazon or the New York Times it is an act of corporate censorship. The action reflects a lack of respect for customers and our ability to make our own choices. If it is a best seller and not porn, there is no reason to remove it.

  167. I just learned this evening about Costco pulling the “America” book on July 4th. I was going to turn in my card tomorrow morning. Then I saw the Fox News report that you recinded the decision. I would think this would have warrented an e-mail to every member. What was management thinking?

  168. I am a NY state resident but have a winter home in North Fort Myers. When I am in Fort Myers for the winter I am, excuse me I mean I was a loyal Cosco customer. That will now change upon the news of you at Cosco removing the book America. You go right ahead and spin it all you want I am not stupid. This was a political move and you at Cosco know it. How stupid this was, you executives at Cosco must live in a liberal bubble. Wake up and see what this president, the most divisive president we have ever had, is doing to this country. I voted for him in 2008 but learned of his narcissistic, arrogant, ways. Look what he had you do, despicable. I will leave you with a saying that certainly applies. There are none so blind then those who refuse to see. I won’t be shopping ever again at my favorite store, Cosco Cypress Lake Drive. You people greatly disappoint me, how ignorant and biased you are.

    Sent from my iPad

  169. DearCraig Jelinek, ,

    My wife and I are writing to inform you how furious and disappointed we are as Costco Members to have heard of the pulling off our shelfs the Book “America” by Dinesh Souza on the 4th of July. We and everyone we know, are looking forward to seeing the movie AMERICA which is not at our local theaters as of yet, As the book is a companion to the movie – we will be purchasing it as well. I guess we’ll order it from Amazon instead of picking it up during our biweekly visits to Costco.

    Are you planning on restocking it immediately so we can recommend our friends to buy it?
    Are you planning a special promotion with theater ticket discounts coupons with every book purchased?

    You could turn this Edsel, I mean New Coke of a PR blunder around by simply applying some of your otherwise brilliant marketing = how about including 2 Movie Theater Discount Coupons with every book sold, and You could let it slip that you are reading the book, and planning to see the movie, and then you can personally write a book / Movie review to be included in your next monthly Magazine,

    That would be a authentic mea culpa, What will you do to right this wrong?

    Ted & Cassandra Andrus
    Maui, Hawaii

  170. We received a phone message from both Costco and the fruit company that issued the recall on peaches etc.. My husband has been on hold for over an hour trying to contact the fruit company. We purchased peaches and I made a pie which my husband had several pieces. Anyhow, during the night he became violently ill. We had no idea what caused it until we got the recall notice. Who would have guessed peaches. Now no one answers the phone so we can ask questions. I threw the left over peaches away but they were in the vegetable bin in our refrigerator. Do I throw away any veggies that came in contact? Obviously contacting this Winnona or whatever their name is, is not going to happen. This is a product you sold so you must hold some responsibility and I need some questions answered. He just hung up, he has a dead phone…

  171. Re; Panama store Bakersfield CA, The manager Dennis is an attribute to your Company non stop hands on manager always roaming the aisles checking everything assistive helpful & greeting people as a former assistant supermarket manager I can spot a dedicated hard at work employee,getting served is also quick no long waits or lines.Unfortunately we went to Walmart yesterday for an item only they carry,a packed store with only 3 checkstands open,there is absolutely no respect for shoppers whatsoever they are the exact opposite of Costco where we have been members since Price Co opened the 1st store on Morena boulevard in San Diego & where my wife knew Sol Price personally.Glad that you kept the tradition alive of both Costco/Price Co,we remain your devoted members.

  172. I recently rented a car at Avis in St. Cloud, Minnesota with a Cost Co reservation. Upon arrival I was treated rudely and condescendingly by the own. Stated He did not have to honor any coupons or discounts as he was only agency in the area. I was also instructed I had to wash car and vacuum out before returning car. Will not use this agency again. Agency Is poor representation for Avis.

  173. I live near the Nanuet Costco, and am very happy with the store. However, I wanted to ask if you would consider carrying more organic fruit. At my store, I only see apples in that category. I would like to be able to buy organic berries and perhaps peaches and other stone fruit.
    I hope you will consider this request as it is my belief that there is a market for it.

  174. I live near the Nanuet Costco, and am very happy with the store. However, I wanted to ask if you would consider carrying more organic fruit. At my store, I only see apples in that category. I would like to be able to buy organic berries and perhaps peaches and other stone fruit.
    I hope you will consider this request as it is my belief that there is a market for it.

  175. We purchase 2% milk in a gallon jar from Costco located in Elkridge, MD we find that the milk splits and curds even well before the printed sell by date. We have to throw the milk and have done so on several times. the milk is kept in a well maintained temperature. Milk from other stores remains fresh.
    Costco needs to refrigerate the store milk and see for yourself what happens. Either supplier or USDA need to address this serious issue of milk going bad well before the sell by date.

  176. I love Costco. I really liked there water. Recently they must have changed their supplier because the water is terrible. Please go back to your old water vendor. Much better water before. I am buying my water elsewhere right now

  177. I bought a bottle of Palmolive Dishwasher Soap from Costco (Naperville). From my 5 minute drive home, half bottle of Palmolive soap spilled into my car! For some weird reason, the cap of the dishwater soap came off, which never had happened before. I am now left with $2700 damage to replace my stereo system and navigation system of my car. Why is the quality of the bottle so poorly designed that it doesn’t screw on correctly? The soap has seeped into my stereo and it’s impossible to clean it. Please contact me so we can discuss some compensation for this damage. I have never had a cap come off over the years I bought Palmolive Dishwasher Soap.

  178. To: Costco Customer Service PHOTO Dept,
    I have been buying my photos from the Kennesaw, Georgia store for years, including our annual family Christmas Photos. So easy to upload, download, send and pick up the next day and be on my way BUT the photo dept was removed from my store and now the process takes 3-5 business days! Why would I do that if I can go to Walmart or CVS to get my grand baby photos to put on my refrigerator?! Today was my last trip to the Photo Dept…boo hoo…. PS: Having the packages out where anyone can pick up didn’t feel comfortable to me.

  179. I just purchased the Chicken Alfredo from the deli at Costco. There was not enough sauce which made it very dry. Would not purchase this product again.

  180. I purchased two side (dining) chairs at the San Luis Obispo Costco Warehouse that were covered in bonded leather. They were not used often but in a very short time the bond started to fail and the black so called leather came off in large pieces. I have ended up throwing the chairs out. Does all bonded leather do this?

    Bruce Stuart

  181. To the Top MGMT of Costco:

    Hello Sirs, Ma’ms,

    First of all my Good morning. My suggestion is, please accept the VISA Credit Card as the method of payment also. And most important is, I feel your sells proceeds
    Will increase for sure and more people will join Costco.

    Best regards
    Biswa Chatterjee

  182. I am shocked at the price of your butter. It is practically double the price of 2013. In addition, your supplier is adding too much water to the butter. You can tell when you heat it and the butter spatters. Never had this problem until recently. Consider a new supplier.

  183. I filled a prescription for the first – and last time yesterday! It was at the store on Stephenson Hwy. in Michigan. I came to pick up a prescription which my doctor had called in. It wasn’t ready so I came back & waited in a long line, only to be told they needed my insurance card. I came back A THIRD TIME – long line again & finally received the medicine. However, I told them right at the beginning that I wanted a non-childproof cap. I got a childproof cap, which I could not open!

  184. Why is there a BONE in the bag of Sachs peanuts I just bought? Disgusting!

    Your email form is unavailable in Chrome because it thinks your site is a security risk. I tried to call you about this and got tired of being on hold. I contacted the FDA. I guess they’ll get hold of you.

  185. I have been a loyal patron of Costco for more than 15 years. I have generally had a good experience with Costco’s customer service. I was therefore appalled and saddened to see the rude and racist behavior of cashier Diana J on 10/30/2014, register 7 at costco Tustin in CA. She was nice to all other customers except me. She ignored my warm greetings and smile despite my saying hello three times. She natched my costco card and flung it in my face after the transaction was complete. She was rude and mean and hasty in her demeanor but extremely warm with all other customers. It might have been the fact that I am an Anerican Muslim wearing a headscarf. It is disheartening to be treated so poorly when you are a tax paying, loyal US Govt worker. I have spent thousands of dollars on Costco and even bought food for charity and homeless shelters from here. Diana J’s crude behavior left a blemish in my memory. It is a true case of racial profiling where she saw my head scarf as a problem. I recommend that Costco implement cultural sensitivity training on all staff so that this behavior does not affect its bottomline given its diverse customer base. Many thanks

  186. I’m your number one fan. You do most things flawlessly. Here are two things that could use some attention. #1. Your Salem, Oregon store has the Exit crowd crossing in front of the Enter crowd making it quite a confusing and difficult task to navigate entering your store. Item #2 stop screwing with the Apple Pie. It was much better before you started putting the sugar frosting on the lattice crust…plus who needs the extra calories. Thanks for listening. Mike

  187. I just had the most unpleasant experience at Costco in Chino Hills on 11/16/14 at 17:43 p.m. at Register8 (info from my receipt).
    My daughter is paying for my grocery as a thanksgiving gift for me, She used her AMEX.
    After Sandy-the cashier swiped the AMEX card, she said that the manager has to approve the purchase as my daughter is not a member.
    Sherri-the manager then came approached me rudely and said she’ll let it go this time but don’t let it happen again. The rudeness in her voice and her attitude are unacceptable. We didn’t know that we couldn’t use my daughter’s AMEX, it was an honest mistake but the way that Sherri deliver the message is unprofessional.
    Perhaps Costco needs to provide additional customer service training to all of their managers.

  188. This email is direct specifically at the buyer(s) of men’s clothing. Please following the directions below –
    1. Take the Costco corporate credit card and drive to the nearest Brooks Brothers retail location (not an outlet store).
    Once there buy all sizes of men’s button down TRADITIONAL FIT shirts.
    Have them duplicated in China /Thailand/Bangladesh/Vietnam or where ever it is that you buy the much too tight shirts that you have been selling for years. I recommend these shirts (which) are made over seas just like the fitted shirts you now sell so there no excuse to sell a 2XL men’s shirt that I can not button when a 1XL Brooks Brothers Tradition fit shirt works.
    (Personally I need 2XLs that fit my apple shaped belly.)

    American men are neither super thin nor gaunt. We have been eating and enjoying it.

    2. Get some Lee’s Jeans Stretch or Wrangle Stretch Jeans as the ones you sell are like cheap hotels – No ballroom.

    Around a third of Americans and probably a greater percentage of your customers are overweight to obese so get shirts and pants that have “a skoosh more room” so that I don’t have to return them or get dressing rooms so that we can try the stuff on in the store.

  189. On December 14/ 2012 I purchased a TwinStar Fireplace Home Theatre Stand. On November 22/ 2014 i went to my Rec. room turned on the fireplace and nothing happened. I checked my home outlet and it was fine. I proceeded to try and contact the Manufacturer and I have to say it was the WORST CUSTUMER SERVICE I have ever encountered. The only advise that the SERVICE TECH could give me was to unplug the unit and plug it in again. I have dealt with Costco for many years and would like to say that every product and the service at my nearest location has been positive, however if this is the kind of product and service Costco is selling I will be taking my business elsewhere. I would love the opportunity to discuss this with anyone from Costco or Twinstar. I hope this makes Costco aware that Products and Service offered by Twinstar will ruin the Reputation of Costco.

  190. I just wanted to express my appreciation to those in charge who elected to stay closed on Thanksgiving Day. For a store to put family values ahead of making a buck–you must be commended & will surely get my Christmas dollars (& beyond).
    We are thankful for your good decisions.

  191. I am very disappointed with Costco right now. I placed my order and got an email that it had shipped on Dec. 8th. It has still not been delivered by the morning of Dec 23rd, 15 days later. It was supposed to have been delivered prior to this amount of time. I called customer service and spoke to a few ladies who(some were more helpful than others and less rude than others) could not help me find out when my package would arrive. I tied the photo center but the line kept beeping repetitively without an option to hold or leave a message. I thought that I had given Costco enough processing time before Christmas, but perhaps not. I cannot believe that my order would take almost a whole month to arrive from ordering it through delivery, and will probably also be late for Christmas resulting in us spending even more money (our order was already over $200) to ship almost all of them! Definitely not impressed with Costco right now.

  192. A heartfelt plea from a good Costco customer to your head buyer. Please Google and watch a video entitled “Racoon Dogs” I must warn you it is terribly graphic, it is stunning evidence the torture that animals in China are put through to make Faux fur for products sold in the US. Petty much anything that says Made in China that has Faux fur comes from the exploitation of these animals. Killing animals for human use or consumption is normal, however it is quite another thing for the animals to die an excruciating death. I am not a PETA fanatic, but I am an animal lover, NO animal should be tortured like this. Even if you are not an animal lover yourself…I promise if you watch the video you will surely decide for yourself that it is so wrong. There is lots of evidence of animal treats that come out of China have caused pain, suffering and death in US pets. They do not have the controls or overseers in China that we do here. Costco has tremendous power and leverage, won’t you please take a stand against something that is so wrong. I am not asking for money, just a few minutes of your time to see for yourself if what Im telling you is true. Thank you …I would love to receive a positive reply if you have the time. Thank you

  193. Please consider opening a Costco in Northern Michigan. There is a perfect site at four mile road in Grayling. Another site to consider is the west side of the city on 27 towards Traverse City. You would have I75 access off and on; instant workforce, tourist – travelers, summer residents, etc., coming to the UP (Mackinaw City, Ste St Marie, Traverse City, etc.) and many people I have spoken to would love a Costco that is not hours away. Thank you.

  194. 1st of all I love to shop @ Costco, but a member ship of $60.00 is alot to pay each year especially for me a senior on disability. I have to renew my membership every other year. I wish you had other membership programs because I noticed must people get there moneys worth or cartfull of Items. I usually go there to get the baked chicken which is really a good deal and accasonily bananas’ and every now and than a food Item I couldn’t resist from the samples given. When I bought my recription there when my member ship ran out they only charged me about 5% more. wish you had a program that if you didn’t have a card you would pay 5% extra on store items, or a card which was cheaper to use, Lets say one that would only allow you to spent only up to $500.00 per year or only 5-7 visits per year, regulated or on a punch card. I think alot more low income people on food stamps EBT card would be interested because I don’t drive I can’t carry that much out at one time.

  195. The other day I went to the Costco store in Kelowna BC in order to use a cash card given to me as a gift. I used the card to gain entry to the store. The greeting employee directed me to the front desk to obtain permission to use the card. The person behind the counter demanded to see my driving license before issuing, what he called, a day pass.
    When I asked why he needed this sort of ID, he replied it was required in order for him to give me the day pass.
    Could you please explain why Costco needs this information? What if I did not have a driving license? Would that render the gift card useless? I look forward to your response.


    Ken Ashton.

  196. My husband and I shop at the Costco in Boise, and also the Nampa ID one. We’ve noted with delight that over the past months you have increased the amount of organic, gluten-free, and even dairy-free products. This has made our lives a lot easier, and we’re always on the lookout for new things. This week we found organic Campbell’s soup in cartons, not cans. We were dubious but decided to take it home to try. We love it, and it even tastes great! If it is a success for you, we’d love to see more flavors. The only one you carried was vegetable. We’d love to continue to see more products that are organic, GF, DF, or GMO free. Thanks for paying attention to what your shoppers want and need. I can now buy a huge amount of products that I used to have to go to a specialty health food store for, right at my local Costco. Nampa especially is giving a lot of attention to stocking these great products.

  197. Your killing me I have grown accustom to those artisan breads you used to bake .Why are they gone there were so much better than the replacements.I pass up Sams and drive 20 more min to get to costco just for the bread.If you don’t go back I don’t have a good reason pass up Sams any more.
    David Oleske

  198. Sent an e-mail earlier in the day ,never received any answer.
    This regarding a Dyson50 I purchased & was surprised to realize it was 2013 when I thought I was purchasing a new one . It is totally different from the Video on Dyson. I wasn’t aware Costco ever did that with products . If they do, they should be truthful & make customers aware of this. I have been a member for many years & never knew this .
    Donnie Nichols

  199. Hello- We live in the Aldie region, virginia.Our nearest costco is in Chantilly, VA. But there is no costco gas anywhere near. It would be great if there is a costco gas location near by.
    It would be great if the chantilly location has a gas station in it.


  200. To Costco Corporate Office Rep,

    I would like you to know that I am always very pleased with the services provided at the tire service department at Costco in Madison Heights, Mi. I have been going there for years but two of your employees have really stood out when it comes to exemplary customer service. Payton Wheat and Vincent Hachigian. They are very efficient at the same time show their costumers that they care by trying to go out of their way if possible to help their costumers. They are always polite and kind as well. I just want to say thank you and that I really appreciate what they do for us.


    Heraldine Flores

  201. I went to the Costco in Thornton and was in the parking lot waiting and saw some of the women that works in the office smoking pot on what was I guess their lunch break, is this how your company works? I know Colorado has ok laws about this but come on! At work? My wife has a membership but I told her we’re not shopping here anymore! I don’t support these kinds of things. Maybe they help fund your business buying food with the munchies? We are shopping elsewhere!

  202. I wanted to know if your Myrtle Beach, SC store is going to carry Simply Cheetos Puffs White Cheddar any longer? I was there one week purchased them and came back specifically for them this week and they were gone with a substitute of Pirate’s Booty White CheddR, which are terrible.

    I look forward to your reply.

    Sincerely, Kristin

  203. Hello, I purchase a loaf of Dave’s Killer Bread -Organic/nonGMO/USD certified organic.
    I put it in my pantry and inadvertently forgot about it and found it about a month later.
    The thing is the bread is as fresh as the day I purchased it.
    No mold or spoilage at all. It all still smells like fresh bread. I find this amazing and disturbing. So I wish to ask what you at Costco think about this.
    Regards. M.L.Jones.

  204. We are executive members and we just love Costco. We are there every week. I purchased mussels this Saturday, May 9th, 2015 at the Spartanburg, SC store. I have purchased mussels there before numerous times and they have been great. This time however they were terrible. I had a $20 bottle of wine a lot of garlic,onion tomato and the last of my saffron. The inside of the mussel was a small part of actual mussel the rest was a lump of green/black some sort of filler looks like feed into the mussel itself, like farmed, not normal. There was so much of this green big lump that the mussel couldn’t be eaten. We there everything out. I did save a dozen in a ziplock, almost wanting to get it tested. They were on the small side and looked like they were injected for feed something to bulk up? Not sure, but I don’t think we will be buying them again. Please question your suppliers on how they are farming these mussels. We will be back to Costco but not to buy the mussels. That was a lot of wasted money and my time preparing them not to have a dinner last night. Sincerely Linda & Maggio Maggio

  205. I purchased Google Chrome and connected it. Had no idea how to work it.. Went on line and followed instructions. Still didn’t work. Called the 888 number and after he went through my computer, said I had a virus that needed to be fixed before Chrome Case would work. $199 and he would fix it and then and only then would the CC work. I said I would call back and he was not happy. 2 days later the CC mysteriously worked. Sounds like a big scam to me. I want to know if you know this is happening. I am not very happy with this. Please respond. Your reputation is in the balance. Thank You Charlie

  206. Please carry Red Chili Pepper (Item # 446667) all year round. This is a fabulous product. I like it on brie and even on cream cheese. Just got back from your Clearwater store and it is gone until next fall.

  207. We are regular Costco shoppers and very pleased with your products. We buy everything from tires to vitamins. We have a request: could you find alternatives to the over-packaging on many products? we live in a condominium and every trip to Costco means a couple trips for us to our recycling station. For example, many of your frozen products are first wrapped in plastic, and then boxed. the boxes are too big for our freezer,do not help keep the products fresh, and just add to land fill. Often the exterior boxes are only partially full. yesterday we bought a set of sheets – they were boxed with several large pieces of cardboard, then inside a plastic bag. What purpose does the cardboard serve? It is unnecessary packaging.

    We cannot continue with our current landfill garbage quantities. You can help, you are a good, responsible company.

    Meg Clarke
    Vancouver, BC

  208. I purchased Kirkland paper towels at your West Springfield,Ma store as I have for a long time and I am so disappointed in the quality, they are very thin they tear, they are not absorbent, they are just awful. I shop there especially for these towels and I will no longer shop there. I am thinking of not renewing my membership as they are not worth the trip from Pittsfield, Ma Sincerely, Linda

  209. I have purchased Kirkland paper towels for years at your store in West Springfield, Ma I recently purchased these towels and wanted you to know how disappointed I am . The quality is absolutely terrible. They rip and tear, they don!t absorb they are just awful. I travel from Pittsfield,Ma especially to get these towels but I won!t be traveling to Costco and am considering not renewing my membership. Sincerely, Linda

  210. We love shopping at Costco, and I’ve written a few times about products that I feel are healthy and delicious – such as Land O Lakes Whipped Cream and Paisley Farm beans. Recently we tried something new that was sold at the Shoreline Costco in Shoreline, WA. It was Kinder’s BBQ Sauce. It is organic and gluten free with no high fructose corn syrup. It was absolutely delicious, but now I see that it is no longer on your shelves. What a disappointment? I hope you will reconsider and place it on your shelves again. My whole family enjoys Kinder’s. Thank you for listening to your customers. That good business practice.

  211. We have been long time customers of costco, and have enjoyed many products….recently we purchased two items that we were very unhappy with…first, it was the chicken pot pie….it tasted bad, and it seemed as they over did the cornstarch…3 of us had a piece and were unhappy…the second item was chicken strips, not breaded…pack of two…very dry,tasteless chicken…we will not be purchasing these items in the future..thanx

  212. Would like to see “Athens Spanakopita” back in the freezer section again. We love it as do our guests.

    Thank you.

  213. Your Ft. Myers stores have canceled a hugely popular product. So loved that even when they doubled the orders at both stores, it sold out in less than a week. The reason was they wanted to make room for a new product.

    Crazy Cuisine orange chicken chunks is what we want returned to us. Every time we bought it, we and others were buying it two to four boxes at a time. Bring it back, PLEASE. We love it and it makes you money and THAT’S GOOD BUSINESS!! Grace B. Paech

  214. I purchase everything I can at Costco because all is under the same roof. I purchase as well cruise vacation due to the easiness and courtesy of your staff.

    Now I wanted to get an auto insurance bundle with home owner insurance, but the answer I get is: we cannot insure you because there is no fire hydrant on your street and none in the whole residence for that matter. However, the fire department is a mile from the house, I think this should qualifies.
    Fire fighter is our small community are perfectly equipped with trucks carrying water, we live in rural area and those small truck are more efficient than the large ones connecting to the fire hydrant.
    It is almost like saying”we cannot insure your vehicle because you do not have a garage”! What type of discrimination is that?

    I welcome your explanations,



  215. After checking out at Costco my little girls wanted a hot dog. We waited in long line, during which customers with yellow receipts kept cutting in front of front of us. Is this store policy?

  216. East west food road show was the best . The company employees were there and it was a show not only good but really how a visitor reacts to members. Nice and wanting to serve you with their sampled. Ultimately purchased $ the owner I believe was there talking to members as well. The product is interesting and different.

    Westbury ny store
    Brookville ny

  217. an Hour ago & it’s fathers day, here in the city of Oxnard Costco, recently purchased different foods & goods for homes as usual way of any famiy would love to do. But on the way to the cashiers area, as my husband is the one paying from his credit card, the cashiers had stop my husband to pay for my goods..telling us that they are not acknowledging or not allowing him to pay for it, and I asked “Why”…i am a member for some years,,,and for many years i letting my husband pay for it, and i’m with him at my present. The cashiers for some reason-mentioned that it is not allowed..i do not undertand that kind of policy she mentioned that she have a new manager,,not allowing it t all. For my reason not to react and delays the purchased of people in the line, thats why i wanted to reach the costco policy procedure,, becuse i believed in my heart,,you have a “stupid policy”,,what if my husband go to ATM-withdraw some money and give it to the cashiers,, is it will be the same thing, as he presenting his Atm debit card,,as long as the member is present at the time of purchase. as my husband told me not purchase anymore all the goods in the cart,, and we can still go to Sam’s club to buy our stuff, i ended up paying it, since we needed those things that day… bec. it’s Father’s Day. But the lady cashier is not equip enough to be nice and apologetic. Thi is a very bad experience to shoppe and bec. i been doing someone will pay my items,, and they do not question it. Why today? my point is i do not ask to change nor break your stupid least bend it,, no body will die. and bring your people, your worker, cashiers to Good manners and behavior inservice.

  218. Hello, I’m sorry to say I have a complaint.
    Last night 8:15 PM I was walking out the door of my house with my 13-year-old son and my other son asked me if I would pick up some peanut butter? I said oh good Costco closes in 15 minutes I can just make it. (I live a mile away)
    we got to Costco showed our Costco membership ID (we had no shopping cart because we were just picking up peanut butter) and “Brandon” working the door told us. “Hey guys just as a reminder we close in four minutes so don’t be surprised when we’re pushing you out the door at 8:30.
    I have a great sense of humor and he was not joking… I have a great rapport with other Costco employees at the St. Louis Park Minnesota location I’m on a first name basis with AT LEAST 15 of the employees and it bums me out that I even have to write this letter.
    … I’ve never met Brandon before last night… My receipt read 20:31 and that was after waiting in a fairly long line.

  219. I am writing to express my satisfaction with the availability of organic options at Costco. Last time I shopped there I purchased organic chicken and apple sauce! Awesome! I hope in the future that the organic options at Costco will expand and that brands of plant-based cosmetics and soaps will be offered. I currently purchase the Kirkland eco-friendly dish soap, but it would be great to be able to purchase all natural plant-based soaps for cleaning, laundry, and personal use! I enjoy shopping at Costco not only for it’s quality customer service, but also for it’s legacy as a great employers and ethics. Making more sustainable products available will definitely keep me renewing my membership and spending more at Costco!

  220. Please stop selling eggs that are NOT from free range chickens. I Love your store. Make the change to sell ONLY FREE RANGE EGGS. Thank you.. a respectful customer


  222. I am not happy with the box policy at Visalia, CA store. they only allow 4 box per customer each time we check out store , I have been getting box for my restaurant for the last 15 years there for take out order, my customer love Costco box for there take out because you box is clean and very good looking. also , by using Costco box for take out order , my two restaurant will at use 10,000 less plastic bags years. good for the environment . can you tell the Visalia store manager to change the 4 box policy so we can continue use Costco for take out order. thank you

  223. I can only purchase multigrain bread (640231)from the business ctr in Hawthorne. The Inglewood store does not have it. So I am making two trips to 2 different costco’s. Is it possible to has this item stocked in the Inglewood store. My block club neighbors love this bread as well.

    Thank you.
    Ms Pierce

  224. Went to Citygate Rochester, NY at about 3 pm nonfat cart available twenty-five minutes still no Mart cart.Called the main phone number no listing for customer service. Spoke with someone a

  225. No Mart carts. No customer service connection on main phone number. Spoke with someone in food court who politely connected me to customer service. Phone rang 35 times then terminated my call.
    I left parking lot and went to nearby BJ’S Wholesale. Plenty of Mart carts customer service is available. They were glad to take my money for groceries and gas. We have filled out comment card at Costco saying they need more Mart carts and more handicapped parking slots. I would cancel my membership if I could.I have never gone there without encountering problem with parking or Mart carts. I have Heart disease, kidney disease,COPD and I am diabetic. I doubt that I or my wife will recommend or shop at Costco in the future. Zero response from customer service.

  226. Went to Costco – Rochester NY on 8/11/2015 it was my third trip but may be my last. I purchased a large office chair & asked an employee to help me get it in my cart & asked if I could get assistance putting it in my car & he replied no problem. When I left the store I asked for assistance from an employee at the door checking slips. He advised that all I had to do was wave at an employee with a green shirt in the parking lot. Was unable to find an employee in the parking lot. Pulled my back getting the box out of the cart & banged my leg getting the heavy box into my car. Maybe the dope at the door should be given a green shirt & sent to the parking lot for a few days.
    Also when I arrived at the store I tried three rows of carts before I could get one lose to use – the entire time there was an employee waiting behind me to put more carts in the cart area. Did he offer to help – NO. I realize this is a new store but they need to spend more time on employee training. It is a great store but they need help..

  227. I recently noticed a 50 cent increase in gasoline prices at the Melrose Park store, I know that due to some issues at the Whiting Indiana gas plant prices increased. My issue is that I know that Costco has tremendous buying power and contracts millions of gallons of gas purchases in advance why raise prices to increase your revenue just because of dealers have to .

  228. Today I was at your Burbank Ca. location getting a pizza and a salad. I waiting more that 40 minutes and went to complain where is my pizza, I was told it will be ready in just a few minutes. I also told the guy that I want my pizza cooked well done. He said OK. Then I noticed a pizza coming out and was not cooked properly and was cut up and put into a box and given to the customer. The dough was sticking on the pan. This is a health hazard just waiting to explode. Serving raw dough to the customers is a health issue. When I got my pizza after waiting almost one hour, I sat down and as I tried eating it, the dough was not cooked enough and all the vegetables were raw. There were so many people waiting in line that I just thru the whole thing away. This is not the first time this has happened and I will never buy another pizza again since the workers don’t know how to properly cook a pizza. I’m lucky and smart that I through it away. I have my receipt if you want to contact me for more information. A reply would be appreciated.

  229. I purchased four Bridgestone Dueler H/L Alenza All season tires from Costco on November 9, 2012 Invoice # 3440074019. Millage at date of install, 175538, mileage today 8/27/15 207025 total miles between the two dates 31487. Tires have 65000 mile warranty. Warranty card was mailed to Bridgestone Akron Ohio on Nov. 11, 2012 Tire ID #4RB81DH52912 Dealer 6 digit 265913. I have followed the warranty instructions and have taken my car to my mechanic to rotate tires per instructions every 7500 miles. I did have the tires rotated at Costco one time because I was in the area and had them rotated. I would presume that the technician would have mentioned any wear during the time I was there. I put less than 10,000 miles on since November of 2012. I took the vehicle to Costco about 4 weeks ago and was told that the manager was not in the day I stopped. There was a technician who assisted me and was very helpful. He said the tire were worn, I agreed with him I said I checked with my mechanic and he said the tires were not out of balance. I’ve always had Michelin tires this was my first experience with Bridgestone. I would like to have the tires replaced since there’s a little over 30000 miles on the tires and it’s a 65000 mile warranty tire. Please contact me at the above number so that we can resolve this issue. Thank you

    Jim Fischer

  230. Peter Rumsey
    2725 Drayton Hall Dr
    Buford, Ga 30519
    Dear Costco Management:
    This letter is to complain about service I recently received from a Costco manager named Derrick Robinson. I visited Costco on July 15, 2015, to make a return. I asked for the Manager, and the employee at the return desk called Derrick. When I saw Derrick approaching the return desk I made a comment to the people in returns about his ability as a manager, due to a past incident I witnessed as a customer. After a few minutes of talking and dealing with Derrick at the return desk, I proceeded back thru the front door of Costco to do some shopping. I just made it passed the jewelry case and Derrick had followed me around and stopped me. I thought he was going to ask me if I needed help finding a product. Instead, Derrick was very aggressive with me. You can imagine I was quite confused and very intimidated!!!. He asked me if I had a problem with him and what I meant about the comments I made at the return desk. I was caught off guard and was confused!!! I replied saying that I was surprised that he was the Manager due to a past experience with a customer. He then replied that I was the type of guy he would like to get his hands on if he saw me in the streets!!! At that point I was pretty upset!!! I told him if he touched me he would have a law suit on his hands!!! I was in such shock that I walked away pushing my cart not even remembering what it was that I needed to buy. I decided to leave the store. As I walked out I stopped and told the lady at the return desk what had happened and she was shocked stating that there is no way Derrick would do such a thing! I took a week to calm myself and talk to my wife about how to proceed with this matter. I’m concerned that this guy has my personal information and will come to my house to harm me or one of my family members!!! I’m not sure how to resolve this matter, but I felt it was important enough to start with a letter to Corporate.
    Peter Rumsey

  231. on Aug.21/2015 I bought a member executif ,total with taxes 126.47,the person that did all ,the name Angela told me if is not OK with me that membership I can change it for the regular one $55plus tax ,I went today and another woman told me that I cannot do it because the system are out.What it this?? I cannot drive every day to Cosco Pointe Claire.Please advise me how I can exchange .Thank you.Vesna Dragicevic . Mbre # 111847870596

  232. Hello
    My name is yolanda simon I’m always spending 700.00 600.00 last I spend 447 I think I’m always mising something this time they forgot to put the shrimp in my bags as I bring my own bags as well & who knows what else they forgot.
    Last time I did my purchase in Santa rosa ca but before I always done my shopping at novato & the cashiers & loading don’t want to bag my things. They r very lazy.
    I would like to get a reimbursemt for my shrimp my account number is 111844458765

  233. Well… I went to get membership and was begged to sign up executive even though I told the guy multiple times that it would be a waste of money for me. I live a good distance away and wouldn’t be using Costco that much. Well, he insisted there was no other way to go, no matter what this membership pays for itself and if it doesn’t, Costco will reimburse the difference. Received my renewal which I didn’t know the check was attached, I get a lot of junk mail from Costco. They will not void and replace certificate nor will they reimburse the difference they begged me to upgrade to. I will not renew my membership, this was a waste of money! It looks like I’ll be heading over to SAMs club!

  234. Hi I would love if u can sell for this winter the American widgeon faux fur coats for girls size 2t and up. I bought one last year and my daughter loved it all winter. I’m disappointed that they told me u will not be getting them back in. I shop at the st.charles, il location.
    Thanks so much.

  235. Also I noticed that the gas prices have been about 2 cents lower than the 7/11 in the parking lot next door. I alwaya thought u were suppose to be much lower for your customers. Anyway, u used to be. Again at the st. Charles, il location.

  236. I have over the time tested this – and now am sure of this fact. I always used Costco Gasoline to fill up my car. But never checked how long the gas lasted. I live on Staten Island, NY and there is only one Costco on Staten Island. The gas that is being given out from this location somehow burns out very very fast. There must be a reason to this. My close friend mentioned this to me once. I was not too sure. Then last Friday night I filled half the tank, the next day evening it was all gone – poof! Someone needs to check this out. I have been a member at Costco since 1995 when they opened this location. The name and brand is too good to lose based on this bad glitch! Thanks.

  237. It was dissapointed that the tire dept tried to scam me with replacing the TPMS tire sensors. The tech said they are “direction-sensitive” and “position-sensitive” and that they need to be replaced at +$12/wheel. I told him I know better and have rotated the tires with no issues. He still didn’t ‘get it’ and I simply told him NO.

    When I picked the car up afterwards, I questioned the manager about this. He said some cars (Mercedes, BMWs, etc) do have position sensitive sensors. I asked why they don’t just put the wheel back where it came off of? Didn’t really have an answer for that.

    They also suggested getting the car alignment checked based on the tire wear. When I asked to have them show me the wear, he said they tell everyone this. Wow, sure ‘feel good’ working with them.

    I told him I expected better from Costco. They’re not some BS dealer on 4th street. He said they don’t make money on the TPMS sensors. I asked him why then is he’s wasting his time doing this, and costing their customers extra?

  238. i used a vendor whose business card i picked up at the costco in roseville
    action door service.

    i selected this company solely because i knew that costco had screened
    them before allowing them vendor status. they fixed my garage door, at
    less than a third of the cost of one of their competitors, guaranteed the work
    and were on time as well as diligent in making sure that we were completely
    satisfied with the work.
    this company did superior work at a fair price in a timely manner. costco
    approved vendors do great work.

  239. Just want to commend your Sequim Costco Store employee, Charles Levy. His knowledge on tvs, phone systems is awesome! He’s a walking/talking tech support/review machine.

    Please pass this along to his superiors!

  240. Just writing with a suggestions regarding the warranty you offer on electrically devices. I purchased a TV at another store because Costco did not carry the one I wanted, but I purchased my Square Trade warranty through you in January, 2014. The brochure shows years 1 and 2 being covered by Manufacturer or Costco Concierge, then 3, 4, 5 through Square Trade. No where does it say or was I told that in year 2, if you didn’t purchase the item from Costco, it was not covered! So, of course, I had to pay a $100 repair out of pocket. My suggestion to you is the you asterisk that Year 2 box and say, “This only applies to items purchased at Costco”. I believed Costco Concierge would take care of the repair because I purchased the warranty from the store. I just think this needs to be better explained by the salesperson and stated on the warranty. Thank you for listening. Would love to hear back what you thought.

  241. can i refund candy? i opened the outside package and ate one, it’s too bad. the candy is packaged individually, and can i reture the rest ones?

  242. We just returned from a Viking River cruise, booking numberC315390366. Because of the Danube being so low our trip was mostly on busses. I talked to Viking and they will be issuing us a voucher for $1000.00 for another cruise.
    I felt that corporate Viking should have informed us that the Danube was so low. The staff on board tried to help and did give us a free Opera in Vienna. We had l;ong bus trips, and also a change of ships in Melk. The water again was too low to sail in to Budapest and we had to stay in a hotel Oct. 3rd.

  243. I purchased a hearing aid at Costco about 18 months ago. I have went back dozens of times since then to have them adjust it, and now they say they have done all they can do for me. I paid 1300.00 dollars for the ear piece, and I can’t wear it, and the warranty has expired. I would like a refund, as they can not make it right. I am on a limited income and can’t afford to buy another one. I expect you to take care of this matter.

  244. Whalen 5 rack industrial shelving.
    I love this product and bought eight from your Seaside, Oregon store.
    Do have any left? I could pick up in Seaside or Portland and would take three more.
    Thank you.
    Roger in Seaside

  245. I received an email from Tom Padillia, AVP Costco services regarding the discontinuance of Identity Guard (IG) identity protection service from COSTCO that I have been using now for several years. I have a problem with several aspects of this change:1. The letter from Mr. Padillia arrived 10.20.15 and it states that Costco severed their relations with IG on 10.15.15………….this letter came out after the fact – you gave us no warning prior to the event. 2. This new service, while $1/month cheaper than IG, offers no protection for the computer like IG does and I find this protection worth more than $1/month – you have traded something more valuable for something less valuable, which is not the Costco way – you usually offer more value, not less. So, on the surface this seems like a poor decision on Costco’s part – the new service offers less value than the old service. I plan to contact IG to see if they will continue to honor the Costco pricing so that I may continue to utilize their service. Had you done your homework regarding the computer protections (and other protections too) that IG offers and forced your new service to include them then I would have considered utilizing them, which I will not do unless the new service is at least offering the amenities that IG has offered me over the past several years.

  246. Your kirkland brand of pre cooked bacon has taken a turn for the worse. Have been buying this for years , in the last year it hasn’t been fit to eat, in fact the last package is going in the trash.

  247. Good morning, I have been a member for years and I just had a visit to the Sanatoga store on this past Sunday, the rep at the counter was extremely rude when I asked about adding my daughter in law to my membership, I was told when I upgraded I could add anyone I was never told they have to live in the same household. Then I was trying to get fresh romaine hearts and was told not to go digging for the freshest one that they were all the same, clearly they were not with different dates on the packages. then I get to the register and the cashier was going so fast she shortchanged me of 5.00, when I questioned her about it , she took a minute to get the drawer open, then handed me the wrong membership card, after I handed it back her response was very sarcastily (SORRY) I just kept walking out of the store I just wanted to get home and be finished with the negativity that was going on. Unless something drastically changes in this store I do not think I will be going there as often as I have in the past. Thank you for your time

  248. Dear Sir,

    I am a Costco member in Australia and wish to book a car rental in Honolulu through Costco on line. will not accept my Australian Costco number and won’t let me book. Please advise if it is possible to book with Australian Costco number and if so, how to do this.

    Thank you for your assistance.
    Denise Barouche

  249. If you are interested we want to increase the number of “online customers for your business”.

    We strictly work on Performance basis and can assure you of getting quality links with a proper reporting format for your site as well.

    Please do let me know if you have any questions, If interested please reply with your skype id, you can also add me on your skype, my skype id is “amphilsolutions”.

    We are looking forward to a long and healthy business relationship with you and your company. If you have any questions, we will be more than happy to provide you quick assistance.

  250. Can’t get to the area I want, to many layers.
    Rented a car thru Costco at Budget, bad experience, ripped off by budget and can’t get anyone to talk to me from budget or Costco

  251. I am 67 years of age. I went to van Nuys Costco on Thursday, 11/12/15. I came for my flu shot. I waited over 5 minutes while this young man inputted 5 prescriptions in the computer from a plastic container. I was the only one waiting. Finally he acknowledged me. I told him I wanted a flu shot. I also said i needed help filling out the form ( takes about 2 minutes tops.) He told me no. Take the paper home and bring it back. I said I only come to Costco maybe once a month. He said he couldn’t keep other customers waiting. Again no one else was in line. He just wouldn’t help me. I went to front prescription pick up area and asked for a complaint card and told blonde what happened. She said there are no complaint forms and they couldn’t fill out form because they have to help customers. I said what am I? She just turned and walked away. I left without getting my shot. I had been getting my flu shots there for the last 3 years no problem getting form help. I will no longer go to van Nuys Costco. Workers are just rude. I do not have to spend my money at a place that does not care for their customers. I feel very uncomfortable there. Used to be a nice place to go. No more.

  252. Tried calling customer service but no customer help and no way to get to talk to a human being. Supposed to be customer service number 1800-955-2292 but no way to talk to anyone about this complaint. Costco used to be my place to shop. No more. Stinks.

  253. why do you guys focus so much attention on a persons appearance when they come through the doors for an interview, a persons body language and those scenario questions when the most important things are how hard of a worker is this person, is this person going to be on time for work everyday or is this person going to show up for work everyday?!?!?! you can get some smooth talking person who is unreliable but you hire them because they can answer your scenario questions to your liking or you don’t hire a real hard worker that is reliable because he was fidgety or did not answer your scenario questions to your liking why do you do it this way?? this is why alot of people can not find work!!!

  254. Costco: I emailing you folks to see if the rumors were correct that Costco is going to build a store, warehouse in Rapid City in 2016. Is this true and can you tell me something about it. We have two super Wal-Marts, both suck, the stores is getting worse as the day goes by. Restocking the stores is last on their list. Always out of items, getting worse. Please Bring Costco Warehouse to Rapid City, SD. 57701 and enjoy the grateful customers. Please do it as a Christmas Gift to the City.
    11-17-2015. Steve H. I last email you in Feb 2015.

  255. Since I was not feeling well, my husband went by himself to the Eureka, CA Costco to pick up some items. He had problems finding items since things had been moved around but I dismissed that as due to Thanksgiving and Christmas approaching. A real problem presented itself though which was caused by a mother allowing her three children to run wild while she talked on her cell phone. They were pounding on the keyboard pianos and running wild on tricycles with people trying to get out of the way. There needs to be a policy to remove these type of people from the store and if need be ban them from shopping there if they can’t supervise their unruly children. I see it as a lawsuit ready to happen if they run over someone or knock someone down, possible a senior who could end up with a broken hip which can be life threatening. I love children but believe people need to love the children enough to supervise them and teach them how to act in public. Please implement a policy to handle these situations if you don’t already have one. If you do have one, the employees need to be able to implement it.

  256. Thank you for not selling GMO Salomon. That is a huge stand and means you care about all our health and the planet more than money. Thank you so much. Please send this to the CEO. It is so noteworthy for a “box store” to be so humane and so forward thinking and not just be about the money. I am so grateful. Laura B.

  257. I am interested in kale in Seattle’s Shoreline store. Does that store have kale (yes this item is a grocery item. If not, when will that store sell kale?

  258. I created a personal profile using userid and password. For some reason when I tried to access the profile it did not recognize my userid. Need some one to email me my userid so I can reset my password and access my profile.

  259. This is not a complaint to Melinda at Costco Optical. This is a complaint that the lab will not put new lenses into my sunglasses.
    I cannot get nike sunglasses made like this and I have looked over 1000 pages at Ebay. The glasses are 155 mm wide and fit me like a glove.
    YOu department will not refill because the frames are scratched. I have had these frames fills 3 times over the past two years. Once because my
    ploly lens saved my eye. Really Costco lab, are you now so stuck up that you won’t fill my work frames with the Rx lens, and you call my frames too scratched.
    . This is about the last straw with the likes of Costco.

  260. Costco-
    I didn’t realize you condone anti-Semite bigots as your employees.

    I will not set foot in a Costco store again.

    Wayne Marshall Roth

  261. I purchased 2 Executive Hi-Back chairs in 2010 & 2011 for $179.99 each. The chairs are being denuded of their original plastic coating and covers the floor with black plastic chad. I would like to get the chairs recovered or get new replacements that do not shed!
    Thank you!

  262. As a first year member my wife and I are not familiar with the layout and all the products at the Pittsburgh Costco in Robinson Township ,at our last visit we were with our 3 year old grandson and spent quite a lot of time shopping for Christmas ideas for our 5 grand children. From the minute we entered the store I was imedietly aware of a plain clothes person following us. I have been in retail for 20 years and know who they are just by their dress and actions. I am 62 years old and my wife is 63 .We spend quite a bit of money each time we shop here because we live an hour and a half away and try to stock up. Like I said we spend a lot of time looking around. This person made my wife and me feel very uncomfortable showing up in every isle. I will not be renewing my membership next year. You need to address this with your management and try to make them understand that people want to shop at their leisure and not to be treated this way. Our Costo experience prior to this has always been very nice. Again, we felt very uncomfortable with this obvious harrasment,.We will never shop at your stores again. VERY TICKED OFF

  263. We don’t like the flimsy new bathroom tissue
    . Please bring back the old tissue.
    Also, why do we need to deal with some young kid in the optical department who knows nothing. And, why is the optician in only one or two afternoons per week and why does no one in the store know the optician’s schedule?
    This store in on Gemini in Columbus, OH.

  264. Just waited 15 minutes to check out at chandler mall location. 4 lanes open and people stacked 10 carts deep. Rep said they couldn’t open more checkouts. So instead he is putting away all my stuff off to SAMs club with self checkout and multiple lanes open.

  265. I went to your store today, and have been since the beginning. Why didn’t I see any of your jeans. I was very disappointed to hear they maybe discontinued.
    Why is that? Your jeans have been the best deal in the industry. Even if I have to pay more, I wish this product would return soon.

  266. Your Employee, JOHNATHAN, with an e-mail address of:, should be recognized as one of your outstanding Customer Service Supervisors.
    Mr. Johnathan has gone out of his way, to try and resolve a problem with a Samsung TV. He has spent time on the phone , waiting for Samsung Tech Support, on two different occasions. When no one else, was willing to look into a defective TV, Johnathan, took it upon him self to get the problem resolved.
    I called Johnathan, late on Tuesday 1-5-16, for assistance, to reach Samsung.
    He immediately took control of the situation, that started on 1-2-16 with Samsung in South Carolina. After a five minute hold, Mr Ean (in South Carolina) took over , and resolved the Issue. Many thanks and appreciations for the time Johnathan took to get this problem resolved.
    It has been satisfactorily resolved.

  267. The pharmacy clerk, Mary at the Melrose Park, Illinois store is very rude to the customers and very unprofessional. It’s happened at least four times already

  268. The Pharmaceutical department at the Melrose Park, Illinois is awful. The one clerk there , Mary is very rude and unprofessional. She seems to be very unhappy about her job, and takes her frustrations on the customers. I wont ever go back there. She needs to find another job.
    Her attitude is not acceptable.

  269. I normally use Dove bare soap, but thought I would try your Kirkland brand thinking it would be much the same as Dove. Boy was I wrong it is one of the worst soaps ever. We used about 2 to 3 bars out of the box of many and it left such a soap scum in the shower my husband cleaned for hours trying to get it off. The soap hardens so hard on the walls of the shower that I am surprised that you sell it at Costco. You normally do a good job of quality control, but you really did a poor job on this one. I really think someone should check this out .

  270. To Whom It May Concern;

    It hasn’t been very long since I wrote you; but I am hoping that NO NEWS is GOOD NEWS and you are considering my

    plea for a refund on this trip we desperately needed to take; until the hospital damn near killed my wife.

    PLEASE, if you need any and all other documents, I have them all.

    I didn’t think that the Dr’s letter was not all that explanatory although it stated the important fact that Donna is

    in no condition to even think about going on an airplane.

    We are having trouble with our mortgage payments and if you can possibly do this, I would be forever grateful


    David M. Kane

    P. S. I have not heard back from you since we faxed you a letter from Donna’s kidney Doctor who made it clear that my wife cannot go on any trip for quite some time.

    She had been in 3 (Cooper, Camden NJ….Virtua, Voorhees and Virtua, Marlton, NJ

    where they had the Dialysis machine. She received 4 treatments and I am glad to say that she is now home and her Creatine level is improving. Thank GOD.

  271. Tire care services: my membership number is 831235212001 , phone number is 619-987-7144 cell ,619-479-9636 home . Best time to call after 10:00 am reference number 924082 . thanks Ron

  272. I have been a Costco member for a fairly long time and I would like to propose a business opportunity for you that I think fits your brand, would make money, provide a service and make your customers delighted.

    Basically, I would like to start a small bistro coffee shop within Costco that would make latte’s, coffee, Frappuccino’s, etc. It would provide jobs, coffee and fancy drinks would sell for $1 less than Starbucks, the coffee would come from the store, pastries from the store, snacks, etc, would all come from within the store. Your customers are high end, probably buy a ton of stuff from Starbucks and other fancy coffee shops, I can always drink a latte and especially if it seems like a good deal. Let me know if you would like to discuss.

  273. This message is for Heather A. On January I received a message from you on a letter of donation from saint Mark Catholic Churh. I had spoken to Manager manny on El Paso Texas. I took the letter on jan 8 or 9. I handed it to Manny personally. He keeps telling me that first he had a meeting regarding the donation which was Friday of lady week. Heather the keep telling me that he’lol call me back to leave my number. I have called and he’s either not in the office or he has a day off. He has been aware that I have been contacting him. I called today at 3;00 El Paso time and again I am told he has another day off. I asked to please speak to someone else. I am put on hold for up to 1/2 an hour and no one answers. I called again thinking that they probably forgot. They block the phone to reach the administrative office. I just wanted a simple yes or no. Manny does not have to hide or block the telephone. I am very discouraged with the way costco communicates with the public. A simple answer would have been appropriate. A young lady by the name of Veronica knew about Manny not answering my messages and telephone calls. She took down the information one or twice for Manny. Thank you so much. Belia Ramirez

  274. Hello.
    Several years ago I stopped using cat liter (sold at Costco) by the name of “Simplicity Plus”. The problem with it, is that it was dusty/very dusty.
    So I and other members I know, stopped using it when we found a much better product called “Dr. Elsey’s – Ultra-Precious” cat liter, which is 99.99% dust free and odorless.

    More recently I noticed – “Dust Free” was added to the “Simplicity Plus” box label, …so I thought I’d give it another chance. False!…it was just as dusty as before. So back to Dr. Elsey’s for me.

    I recommend the Costco buyer for cat liter, look into a better product such as Dr. Elsey’s. My cats and wife are much happier with Dr. Elsey’s product.

    Thank you

  275. Long time customer with no prior problems.This week however I bought 3 bags of organic frozen blueberries at the store in san diego. I have been buying frozen blueberries at your store for years. Upon opening I noticed a
    strange smell. Taste was even worse than the smell. Not sure if these would make me sick, so I threw them all away. Please look into this problem before some one eats them and gets ill!!

  276. I have waited a year for cara-cara oranges. I love them. Too bad that now they are available at Costco, their flavor is poor and they are small in size. This is not acceptable since Costco charges more for cara-cara oranges than standard navel oranges. You need to buy your cara-cara oranges from Meijer’s. Theirs are large and sweet.

  277. I just received an email titled Hello Wal-Mart good by Costco showing your political donations. I am only one person and at times like these we need your support. Looks like you won’t be getting much of mine.

  278. To whom it may concern:

    My husband and I ate your Perdue buffalo wings and not two hours later were vomiting violently with simultaneous diarrhea. We ONLY ate that chicken. Our family doctor said it was good poisoning. We know it was not our breakfast because we had cheerios and two others had it and were fine. We watched that chicken come up and out for over 24 hours. It has been 48 hours and we are still queasy and extremely weak. We have no insurance and will need to go to the ER which we do not have the money for at this time. We do not have insurance because we cannot afford it. We are speaking now with a lawyer as to how to handle this between you all and Perdue. The Costco location was Wharton,NJ. Myself and other consumers will no longer stand for tainted food and incompetent employees who may or not have been the issue here. Especially those of us who have children who could become affected. I would suggest that your next step would be to first removing all Perdue from your shelves so no one else has to suffer, and then calling me directly. I will speak again with my family lawyer.
    Erin Keller

    Sent from my iPhone


  280. Recently, was at Costco to shop and cash in refunds from Verizon phone purchase. I approached the main desk near the registers as directed. The person there was busy so I waited. She helped several people and went to leave the area. I was never acknowledged, nor greeted, no eye contact. I said that I needed help. Was told that she needed to help at the register first. So I waited and then she returned, helped another person never acknowledging that I was still there or any eye contact. Finally, She ask what I needed, explained this and she proceeded to cash the refund card. Again, no smile, eye contact. I understand that this was a very busy time but don’t think that this type of unfriendly service represents Costco very well. This lady was a Supervisor. I said thank you and added one more thing, ” I know that you are very busy but you could work on being a little more friendly”. this Costco is very different from those I have shopped before. The culture is less customer service oriented and friendly. It is sad as Costco overall is a great place. We had a great talk with the photo tech that day and she loves working there! Maybe this frontline supervisor needs a little more customer service training.
    Thank you,
    Debbie Drummond

  281. Recently, was at Costco to shop and cash in refunds from Verizon phone purchase. I approached the main desk near the registers as directed. The person there was busy so I waited. She helped several people and went to leave the area. I was never acknowledged, nor greeted, no eye contact. I said that I needed help. Was told that she needed to help at the register first. So I waited and then she returned, helped another person never acknowledging that I was still there or any eye contact. Finally, She ask what I needed, explained this and she proceeded to cash the refund card. Again, no smile, eye contact. I understand that this was a very busy time but don’t think that this type of unfriendly service represents Costco very well. This lady was a Supervisor. I said thank you and added one more thing, ” I know that you are very busy but you could work on being a little more friendly”. this Costco is very different from those I have shopped before. The culture is less customer service oriented and friendly. It is sad as Costco overall is a great place. We had a great talk with the photo tech that day and she loves working there! Maybe this frontline supervisor needs a little more customer service training.
    Thank you,
    Debbie Drummond
    Cleveland, Tenn

  282. My recent Eureka Costco Tire Center visit was the worst in my experience. having made an appointment, and showing up one hour early, I was informed that an appointment does not get you serviced at your appointment time. If people were there first, you waited as if you had just showed up. I wasted two hours waiting and left. Go back to the ‘no appointment necessary’ sign, it’s accurate, and as far as making an appointment, it is apparently futile and useless.

  283. I go to the Westbury, NY Costco. I am annoyed that I can not find small sizes. I wanted to buy Matty M item 985863. I decided to try medium, but it was too big. I went back, returned it, and went through all of these pants- at least 100 pairs. After all this time, I found out that there was not a single pair of small! Being that small sells out so fast, I wish you would order more (and XS too!).
    When they see in your computer that there are no more smalls, there should be a sign that says: “No smalls left!”
    I made a new pile of pants as I went through them. The pile toppled over and I picked them up. I left a mess for the staff the refold. A sign letting me know that there are no smalls (or x smalls) would have prevented this.

  284. My wife and I bought a Dell laptop for one of our sons as a Christmas present. It is being used principally for coursework related to an apprenticeship program. After two months of such use, the device completely failed. Costco was contacted and we were referred to Dell technical support. Dell sent packaging for the laptops return to its service center. (In the interim, our son has been borrowing laptops from various friends.) After sending it back to Dell, he received a call from Dell asking how he wanted to pay for the replacement of the cracked screen. He advised that he had no intention of paying them for such a replacement as it was fine when he sent it to them in the packaging that Dell provided. They agreed to replace the screen at no charge. After a few more days, he received an email from Dell advising that they did not have the requisite parts to fix the laptop in stock and that there would be an unspecified delay in the return. While we have no current complaint about Costco related to this purchase, we felt the need to report on the service of one of its high profile product providers. Our son is working, going to school and a single parent of a two year old who doesn’t have time to deal with this added inconvenience. Perhaps Costco should prevail upon Dell to simply replace the laptop given its short service life. Thanks – Paul

  285. Hi my wife and i moved to Rapid City SD, from near Sioux Falls SD where we shopped at your store in Sioux Falls and loved it. Will you be locating to Rapid City? SOON WE HOPE.


  286. While visiting the Lake Worth, Fl. area, I needed to purchase a diabetic medication. CVS, Walgreens or Walmart were not able to get my prescription due to their warehouse back order for the drug. (Byetta 5 mcg.) I was visiting my sister, a member. Madeline thought I should try Costco. The pharmacy manager, Larry Pham, went above and beyond to get me the Byetta. As a result, I was able to continue my visit through Easter Sunday. Thank you so much for employing such a wonderful, positive, employee. (1873 W. Lantana Rd. Lantana, Fl. 33462. # 561-533-5522.) Hopefully, he will be recognized, he helped make my visit pleasurable. Thank You, Gloria Pitello 985-893-1310.

  287. Not impressed with delivery service. I recently purchased a gazebo from Costco online. It was a gift from my handicap mother and my 16-year-old sister. They live alone. I paid $1500 for the gazebo including delivery. The package weighed 238 pounds. The driver knocked on the door , my sister answered and asked if he could set it in the doorway there were only two steps. He said he would not be able to help with that . She explained that they were there alone and we’re unable to move the box. He said he was unable to help and would have to leave it lying in the driveway. I live 30 km round-trip away from her. I am 62 years old and suffered from a heart attack and a double heart bypass. I had to get my dolly from the garage , drive over there put it under the package and take it in the house for her. Costco is a great store and many of my family members are happy customers. However they need to reconsider the delivery service they offer to their customers. So if I order a new refrigerator from Costco am I to think that they are going to drop it off in the driveway and then leave? This is totally unacceptable Gerry Bowmanville Ontario Canada

  288. My wife and i went to Costco in Gig Harbor yesterday, along with our baby. We are not members, but were curious to see what types of products we could buy there (baby stuff in particular). I had heard that they might allow a day pass to have one shopping visit there, and this interested us because it would allow us to get a good look at what the store has, etc.
    We were very offended by the way the person at the customer service counter spoke to us. In a voice loud enough to be clearly heard by the three or four people that were standing near us, she told us that we would have to wait to be escorted around the store, as “people pay money to be members and they can’t just allow us to roam around the store unescorted”. This comment was very embarrassing, and honestly made us feel like she thought we were going to commit a crime or something.
    Needless to say, we will not be joining.

  289. Hello: My name is Mark Bergman. I purchased a phone and signed up for cell service at the phone kiosk in Billings. I was promised two $100 gift cards. I only received one. If has been over two months since my purchase. Is there someone with whom I can speak about this. Thank you.

  290. We had a small problem with the Pharmasey were one of the workers was yelling at us,we got the manager and she had the beaver pointed out to her yet still did nothing over her workers conductivity , she came real close In fact to being placed under civilians arest for trying to snatch our membership card out of our hands and saying this is my Costco give me your card .this was at he coast co in Torrance cal , if we don’t get an apologetic response then I will turn this matter over to the police and the media , I got audio and video of the entire confertiation

  291. Hello Costco: RE: trunature Prostate Plus Health Complex upc# 96619 54262 exp date 2-18 lot # 000008.
    About 2 weeks ago I purchased the above product at my Costco in Eugene, Oregon. I saw it advertised in the monthly magazine. This Morning I called the customer service number on the bottle( I was surprised it was a Costco Number) to ask 2 questions:
    1. How long does it take to experience some results?
    2. Are there any side effects listed?
    Ann, the customer service person I spoke to was courteous and apologized because she could not find an answer for either question. I thanked her and hung up. WHAT ! How could this happen? This is COSTCO AND NO ANSWERS TO THE TWO MOST IMPORTANT QUESTIONS ABOUT THIS PRODUCT. I am shocked and upset. Is there someone at Costco who can find this info for me?
    Thank You,
    Jack Bruni
    Eugene, Oregon 97408

  292. Car batteries: Car batteries were at one time sold on the “main sales floor. Anyone buying a battery not knowing about battery acid or residue could cause fabric material damage in clothing would place clothing, food, etc., in carts.

    Batteries were then selected by customers and placed in shopping carts then later placed on the conveyor belt. Battery acid residue would “stick on” the belt. People behind not knowing would place food/clothing on the belt. Some would return the “damaged” material to the store, some would be confused as to why their clothing is damage, not knowing the cause was battery acid or its residue.

    Now the battery rack is placed near the Tires Sales shop. I noticed at times a battery, usually returned would be placed in shopping carts. No insulation between the battery and shopping carts. They are lots of emptied cardboard boxes. The store should consider using the cardboard as insulators, placed in the cart and the battery on top. This would prevent any battery acid residue from damaging clothing, etc.

    The batteries I noticed were used/old. The Tire Sales replaces batteries? Or the batteries were returned to the store? The Customer Service desk associates and the Tire Sales department should be aware of what damages battery acids or its residue would cause. Costco should consider having procedure to be followed by store personnel to prevent battery acid residue to serious damages. Batteries should not be placed in shopping carts without insulation between battery and the cart. Never.
    Thank you for allowing me to “air out” my concern.

  293. I love shopping at Costco but I m moving to Washington PA in July n the closest Costco is just about n hour away. They have Sams Club but I don’t like them. Many People in the area I m moving have expressed a need for a closer Costco. So is there a chance one going in in my area I m moving too?

  294. Moving to Washington PA and many of my family live there. We r hoping ur company can put a store a lot closer than where it is now. Like in Washington or outskirts.

  295. Your on line service for a returning customer is awful
    – is frustrating and makes you go crazy. By phone no contact with a CS person
    I’m mad at you; Long time member #111766857426

  296. In 14 years of shopping at the Manassas #225 never had a bad experience until today, cashier Esther M was rude, wasted my and costumer behind me time, she called a supervisor over a simple fix membership situation. I don’t appreciate the bad costumer service from her, I’m glad the supervisor was friendly and I was able to continue with my purchase.This was really disappointing.

  297. Very distressed and upset to find out that Costco has discontinued the Kirkland brand of baby formula. Not only was this a huge savings for my family (we live on a very meager income) but it was the only formula that didn’t give my son stomach issues. It was a saving grace and I have another boy on the way and planned to continue using this for a couple more years. Any chance this decision will be reversed? Or any way to get the product another way?

  298. re: you throwing food away instead of helping the hungry

    Who got you in their pocket? Over 800 families “safely” were fed. Many will starve and become ill and die. How do you sleep at night?

    Is it worth it? I will share this message allll over the place.

    Find your conscience and feed these families!

  299. OMG! When are you going to change from Pepsi to Coke? Coke Zero is the best! Then Costco will be perfect. I’m sure it has to do with $$$$$. Pepsi is an inferior product. Thanks Mary Moreno

  300. Our favorite food snack is your Rice Crackers with Nuts. They were not in stock on our last visit, and a sales assistant checked the computer. From what I understand, it is an “x’d out” item, and may not be reordered. I’m writing to request you keep this in stock. It’s terrific, and all who taste this snack loves it. Please let us know what the future status will be. Thank you.

  301. Your web master for Costco on line shopping is in way over his head. You have one of the most SCREWED UP
    web sites I have ever encountered. I don’t even know where to start, but nothing works as intended. Just pure
    and complete frustration. I do not know why anyone would even begin to try to order as a member.

  302. Your store in Clearwater, Fl. no longer carries Sanders Sea Salt Caramels. It is a great product and should be part of the Costco inventory. There are a number a customers that miss this sweet treat.

  303. What good is a credit card that it is impossible to activate? Have tried on-line and phone with nothing but frustration. Sam’s club looks like a desirable alternative. Like you could not anticipate and prepare for this!

  304. What have you done to your Costco On-line Web Services?? It appears it has recently changed and it is impossible to easily locate anything! I have spent an inordinate amount of time attempting to locate specific items without success. This is the worst website I have ever seen Costco Implement. What was wrong with the way it was????? My experience this evening, has not only been frustrating but a waste of my time!

  305. I went to Costco for 3 interviews, and drug test. I was informed I was Hired based on background check pending. They never called me back, and when I call they refuse to give me an answer. If I am not hired because of my background check they could at least informed me professionally. I meet all qualifications, and was informed Costco does not discriminate and comply with the equal employment act. People make mistakes, and I am currently going to college to become a fire fighter. I guess people don’t deserve second chances. This place Costco on 1600 expo pkwy Sacramento California left me very disappointed. Simple communication counts. I am a customer of Costco for years. I guess me, and 70 million Americans cant work at Costco because of mistakes when they where kids growing up in impoverished Neighborhoods. America is heading towards disaster with gang violence, drugs, and murder. People ask why people continue a life style of such. Well simple answer once you make a mistake no one will hire you like myself fully qualified but discriminated against. I empathize with repeat offenders because society leaves them no options. Family starving at home, rent due but about to lose everything what do you expect people to do???? I might not be in that situation but many our. I want to here from Costco directly why i was denied. We all know I will hear nothing back 1 percent don’t care about people like us except our money.

  306. This morning I went to the Burbank Tire Center where Luis (the manager of the tire dept) reset the tire pressure display on the car I had recently had a tire repaired. He was patient and thorough when explaining how to reset the tire pressure display on the Buick. I just wanted to let you know how impressed I was with the way he treated me,

  307. This morning I visited the Burbank Tire Center, where Luis reset the tire pressure gauge on my car. He was polite and thorough when explaining how in the future if I have any problems with the pressure gauge I can reprogram it myself. With people like him I will recommend the Burbank Tire Center to my friends.

  308. I received a call from Citi’s fraud department and when I called the 855 number on the back of the card, I was on hold for 24+ minutes and had to hang up for another matter.
    When Costco was with AMEX, I never waited as a live person picked up almost immediately.
    Thought you should know this as this is not exemplary of Costo’s service.
    Thank you,
    Dana Barnes

  309. I called Costco customer service today regarding the new Citi Visa card that I did not receive. I am a Costco member. I was put on hold (with assurances they were very busy) but would get back with me a soon as possible. I finally put the phone away after 40 minutes. Can’t shop at Costco without the card – so – will shop somewhere else.

  310. It seems Costco Customer Service does not exist! You have a legal right to conduct your business as you wish but you also owe customers the courtesy of keeping customers informed of options. To arbitrarily enroll customers for yet another credit card is just going too far! I already have a Visa card and the last thing I want is another one. I just wasted about 2 hrs. reaching Citi about how to dispose of the unwanted card and I am totally rethinking any future visits to Costco. Why would any business treat customers or potential customers in such a shoddy manner?

    • Hello, I want to tell you about an amazing employee you are so fortunate to have at your store in Kona, Hawaii. His name is Hunter Patin, and he works in the gas station.

      We were there on vacation on January 9th and pulled into the lane in our rental car. We ran into a big problem with our car when we turned it off, ( too long a story to go into detail ), and Hunter just jumped in to help us. He helped us try to reach the rental company, which is no simple task. Then, as he was getting off work at that time, volunteered to take us to the airport rental place to replace our key, and then took us back to our car. Amazing.

      He was so friendly and charming. This is a young man to pay attention to, and I felt you should know about him.

  311. I store approximately 30 cases of your Kirkland water and rotate it through use.
    I have just recently discovered that you have downgraded your water bottles. This is a great mistake. The new bottles are completely useless. The caps are hard to remove and when you do get one loose the water gushes out in your lap. I am tired of getting wet.
    You should fire the college boy who is responsible for this, your water sales will go down with this new bottle. I will no longer buy your water, you need to correct this or loose my trips that I make to the store to buy water which results in the purchase of many other items. I can buy another stores water that comes in a much better bottle.

  312. Had a very embarrassing situation today. Went to the Cumming GA Costco today and went in the family bathroom. Reached for the toilet paper and there wasn’t any. I had a big problem. I went to customer service and told one of the ladies. She look up at me and said I’m
    sorry and I will be sure to have more paper put in the bathroom. I had to go home immediately. I love to shop at Costco but this was an embarrassing day!

  313. Hello, I want to tell you about an amazing employee you are so fortunate to have at your store in Kona, Hawaii. His name is Hunter Patton, and he works in the gas station.

    We were there on vacation on January 9th and pulled into the lane in our rental car. We ran into a big problem with our car when we turned it off, ( too long a story to go into detail ), and Hunter just jumped in to help us. He helped us try to reach the rental company, which is no simple task. Then, as he was getting off work at that time, volunteered to take us to the airport rental place to replace our key, and then took us back to our car. Amazing.

    He was so friendly and charming. This is a young man to pay attention to, and I felt you should know about him.

  314. Hi\Hi there

    Im messaging you because I believe we can make a huge difference to the marketing effectiveness of
    My marketing specialists have helped companies boost visitors by 25%-320%. Would it be OK for them to quickly give you a buzz to explain their approach?

    To get started, all Id need is a good time/direct line to briefly reach you.


  315. Hi there,

    Hope this finds you well!

    I happened to be on, and had to say something: I see us working together with you to develop a lot more visotors/inquiries with this site each month.

    Theres a few partners I work with that have a ton of experience, and a strong handle on your industry. They can show you how theyve increased leads to other sites by as much as 110%.

    Would it be OK for them to give you a quick ring tomorrow?


  316. Hi,

    I wanted to share something with you: I can see is losing loads of new and return clients sales by not having enough of a serious presence on social media.

    Curious: Would it be OK if I had my consultants briefly connect with you to demonstrate how some of our techniques are boosting business for some companies by as much as 35% – 180%?

    If this is something you?d like to see for social media presence, let me know a good time to have a consultant get in touch.


  317. Hi there,

    Hoping all is well

    I?m on and wanted to shoot you a quick note: I see some specific strategies where I think I can help generate more business by more effectively targeting relevant search terms

    To be clear: This is NOT one of those mass emails from India you probably get each day: I?m a serious person who works with several consultants who are highly experienced at driving business to companies online.

    Would it be OK to quickly connect with you to check out what I mean?

    Makayla P.

  318. Hi there,

    How is your day?

    Would you have a quick second to chat about some strategies where my I think we can work together to produce extra visitors/calls to

    Curious: Would it be alright to have myspecialists briefly call you to chat about what I mean?

    If more traffic/inquiroes with sounds interesting, I just need you to respond back here, and we?ll be in contact.

    Macie D.

  319. Hi there,

    This can be potentially serious: Does your website have any negative reviews or websites that come up in search results?

    Take a look when you search your company’s name: If there are damaging sites visible, it’s imperative that something is done to clean up your reputation – and fast. Many clients won’t do business with your company if they can see negative reviews when searching your company

    The good news? We happen to be incredibly seasoned at mitigating damage by negative online reviews: We have numerous case studies on hand to show you exactly how effective we can be.

    Do you have time this week to show you how we can help?


  320. Hi there,

    Wanted to let you know that we can deliver a simple/affordable bookkeeping service, so you can focus on what you love.

    Question: Would you have a brief minute this week to catch up and discuss?


  321. Hi,

    Did you know could be losing out on clients by not paying enough attention to social media?

    Did you know that businesses can increase sales by 20% to 130% via added sales and retaining existing business?

    If more sales/client retention is what youd like just respond here, and Ill have my social media analysts briefly connect with you.



  322. Hi,

    Thought I?d let you know that we offer an easy/affordable bookkeeping service, so you can focus on what makes your business money.

    Question: How about a brief minute today/tomorrow to catch up and discuss?

    Brooke B.

  323. Hi,

    I wanted to know if you’d be open to discussing some of my observations where I think we can give a significant boost to I’m particularly referring to driving more traffic, in addition to adding more bottom-line sales.

    If amplified traffic/sales is what you’d like, just reply and I’ll have the senior consultants I work with briefly get in touch. (They’ll also conduct an in-depth audit on me when they’re through


  324. I frequent the Issaquah, WA Costco on a regular basis. Most of the time the greeter at the door waves us in and they are incredibly friendly with the exception of one elderly lady who snaps at me if I don’t have my card in hand. Today she was really snippy and then yelled at me to move my cart because I didn’t move quickly enough for her. She never smiles or greets — just barks to show the card — which to me is silly because we can’t actually purchase anything without the card. I dread it when I see her at the door because she is pretty good at making me feel like customers are a pain.

  325. I have tried my to change my mailing Address which I though had been done. I turned in and order and it was sent to my old address. Name Whitney Joe Chambers Sr. I am an Executive Member sorry it had to be handled this way but I have tried all areas of contact info you had I have yet to speak to a person please would you handle this and let me know.

  326. Hi. I’m Member # 800530096000. I consider myself a member more than a customer. This year we have discovered your “Stonemill Kitchens Homestyle Potato Salad. Sue loves it the same as me. My reason for writing is because the potato’s are underdone on the last 5lb bowl I got. I think it was Monday. The reason I write to you is because I fear that many other people will be afraid to buy it now. What I’m hoping is a word from you will make Stonemill shape up and make sure their Potato’s are not undercooked. Thank you very much. Sorry to complain but I’m trying to be a good member!

  327. I’m a long time Costco customer(and will continue to be) and shareholder. I recently had a strange experience at my local store. When I brought a ten pound bag of grapefruits home back on August first, the “red” grapefruit(s) turned out to be white grapefruit(s). The item number is 93362. I also noticed that the cost of this item has been going up in price. At one time, it sold for as little as $4.99(two years ago) to $7.49 in March(2017), $8.49 in June(2017), and now, $8.99 in August(2017). I find it hard to believe that you can’t find a better vendor.
    Oh, one other thing. If you want to get rid of them, send all of what you’ve got to the Tacoma store. We want them up here.

  328. Dear Costco,
    I bought HK Anderson Valencia Peanut Butter Filled Pretzel Nuggets today and went to open the twist lid and cut the crap out of me finger! Pretzels are outstanding, but you might want to look into container; I’m sure I’m not the only one getting cut.
    All the best,
    Ward Zauner

  329. I recently bought Kirkland Honey and was surprise to see “USDA Organic”
    There is no such things as organic honey as there is no way to know where the bees have been to pick up pollen. GMO, pesticides, chemical fertilizers, etc
    Ask any bee keeper. My grandfather raised bees and marketed honey so I am no stranger to bee keeping.

  330. Yesterday, I went to Costco in Everett for the first time. I had bought a voucher that entitled me to membership but neglected somehow to take it. Going way ouit of her way, Jenn Santos helped me to retrieve it on line, but for some reason it did not work. She dealt with the matter on my behalf and ultimately produced a new voucher and signed me up for membership. The whole process took about forty-five minutes of her time, throughout which she was cheerful and service-oriented. She is an exemplary employee. If my future relations with Costco follow the pattern Jenn set, I amn going to be one happy customer indeed.

  331. Please get Edward Marc Coconut Almonds with Dark Chocolate in your Fargo, ND store. I had planned to join Costco as I had gone with a friend, but you didn’t have any, so that has made my decision to not join at this time. Would you email me when you get them in and I will join! Thank you so much!

  332. I recently wore what I thought were shorts to my job where great fun was to be had at my expense. As it turns out they are actually European style men’s swim trunks. Yes they’re lined. Yes the have coarse mesh pockets- all four. If I could return them I would but they weren’t purchased on my acct.
    They were sold as dress shorts with other shorts- not as swimwear.
    Thanks Costco

  333. In appreciation of Costco;

    Thank you for offering organic healthy food. Chemical, additive and sugar free foods are the way of the future-here now, thanks to you and and growing list of retailers.
    Your recent “Veggie Burgers, gluten free” are especially good.
    Thank you again for the 2# organic raisins, healthier juice boxes for the kids, wild caught fish, coconut oils, quinoa, chia, hemp hearts, flax seed meal, black oilives and multi grain crackers.
    Gas for less and % $ back are added blessings.

    We tell a lot of people about the benefits of Costco.
    It is too good not to share.

    TL & Terrie Adamson

  334. Delivery of a split king mattress and frame was supposed to be today between 8am and 12pm. It is now 12:30 pm and a no show for delivery nor even a phone call. product was shipped on Sept. 8. This is not the first time I have inquired regarding this delivery. What gives?


  336. Is there going to be a Costco on the South side of Georgia(Henry County,hampton etc>) there is one in Morrow but is a wholesale warehouse. We have to travel miles to get to a regular Costco. It takes us a long time to get to the north side.It seems that only the north side of Atlanta is good enough to have a Costco. really?

  337. On 10/7 I had my first experience with the Costco pharmacy in the Lancaster PA store. I am blown away. Amanda was just outstanding. I never knew that pharmacies could transfer prescriptions until she offered to do so. I had a prescription that was called in to Walmart and their cost was about $74 for a month supply. I found a Good Rx coupon for $16 at Costco for the 30 day supply. Once I got there, Amanda told me the price was actually about $11 but that if I wanted to get the entire prescription filled, it would be about $16. I, of course, agreed. Then she told me that since I was a member, I could get even more of a discount. The full 4 month supply (120 tablets) ended up costing me just over $12! I will never have my prescriptions filled anywhere else.
    I also REALLY want to commend Amanda for all of her help. She didn’t have to do any of what she did and I can’t tell you how much I appreciate it!

  338. I am having one heck of time trying to get costco to pick up unwanted furniture. After promise of setting up a pickup order, trucking company, and refunding my money I have yet to get any info on these issues for three weeks now. Have been trying to get furniture order satisfied now since June! Now it’s middle of October. So much for costco promise of customer service!!! Do NOT order from costco online orders that involve shipping via trucks! Just order items that you can return by yourself!!!!!

  339. Love ❤️ the store have been a member and fan forever. But several times with the same results I have bought Columbus herb roasted sliced turkey lunch meat. The slices are more diced, can not be pulled apart without shredding meat. Tryed. for appetizer, sandwiches. Or just snacking unable to use in any way!!!! Very disappointed, for the price had no value for me or my family! Thanks for listening. Susan Weaver

  340. Your company is a gay haven for insane people. Selling kits for when the world falls apart is insane. It’s a perfect fit for the crazies in San Diego. You know where Jason Russell jacked off in public.

    Maybe you’ll start selling urine purifiers next, you stupid faggots.

  341. We love Costco the only thing th
    at could make it better is to turn the parking lot into a drive in movie theater on Friday night and let families, eat, shop, watch a movie from their car and have a great community experience. How great that would be keeping families together at COSTCO!!! Whoo! Hooo! Just a thought. Bridget

  342. I am very disappointed in the service I received today at Costco in Hesperian blvd Hayward I bought items close to $ $220 and they have not put the mixed nuts worth 17.99 but charged me for it. When I called the manager Jay of the store he said that he has to view the camera and will call me back. He never did when I called him back I was told that the camera shows that the nuts were placed in cart. I loaded and unloaded items and there is no way this can be true. Please investigate further.

  343. Hi there,

    How are you?

    Im on right now, and felt the need to drop you a line about recovery of pending invoices from your clients: I think I can help work together with you to collect your business bad debts.

    We have trustworthy partners in collection company who are working to facilitate such clients who are facing issues with their Debt. Collection. They are providing great help to recover account receivable and improve collection. Theyve worked with a tons of companies who had issues with their account receivable on your line of work. They can show you how theyve boosted collection to numerous businesses by as much as 120%.

    Would it be OK for our partners to give you a quick ring on Monday?


  344. We enjoy the,chicken burgers and, organic sour kraut. These items r no longer available at, Costco in, Hewlett. We hope they r made available again.


  346. I know the new Costco is still in the works of working on the parking lot problems when entering the Costco in santa maria. I think if you were to take out the first row of handicap parking and put it in the other side then the wouldn’t be a jam up upon entering the parking lot. I myself have been cut off form people thinking there are two lanes in and one lane out but someday someone will figure it out.

  347. Hello i was wondering where i receive $25 off coupon code I couldn’t find in my local stors. Actually, I have plan to buy the Dyson cleaner. Thank you!ll

  348. We have been Cosco members for over 7 years and have been pleased with products, service, prices, etc. However, we have purchased multiple boxes of Kirkland Pacific Bold coffee over the past year, hoping to enjoy a savings, only to find that the K-cups have lost their pressure seal, as a result we are actually losing all cost benefit. They are flat, leak, and make a mess. We recently bought a box in which ALL of the k-cups were like this, where in the past less than 50% were flat. We can no longer afford this product. Just want you to know, we will be purchasing our coffee from Amazon from now on, the free shipping to our door will balance the cost savings at Cosco. Though we want to support our community Cosco, this is one cosco product we are VERY disappointed in. Hopefully Amazon won’t outshine Cosco in other quality/cost issues.

  349. I was attempting to enroll in the new Costco Delta Dental program online and had questions regarding the dentists available for my area. I called Delta customer service twice, the first time I was an hold for one hour with no answer by a person. Today I called Delta again and waited 30 minutes on hold with no answer.
    What should I do?

    Gordy Holmes

  350. I’ve been a Costco member for several years and have always been pleased with your products and especially pleased with your return policy.
    I would however, appreciate cart wipes available to wipe the shopping carts with. I shop at the Costco in Fresno California,and they DONOT have these. I’ve also shopped at the Clovis store and they DONOT have them.

    Thank you,

  351. I was very surprised and disappointed to learn when I went shopping for wine this week that the ABC store in Delray Beach, FL had the exact same Pinot Grigio Santa Margherita for .49 cents less per bottle then Costco in Boca Raton, FL.
    I felt a need to make you aware of it.

    Thanks, GL

  352. VERY DISAPPOINTED in the change to PASTA PRIMA ravioli from your original brand. I thought Costco carefully evaluated all products and have never had a loser, but these are inferior , flat tasting; eight minute boil left undercooked and more cooking did not improve the product..

  353. What a bad start in 2018 by lifting the fee to 60.00$. This is it for my family and I.
    You are saving Billions through tax cuts, but I guess you never have enough. Now I got to the end of my rope-Sam”s still collects 45 and they give some brakes, like
    gift cards for us valuable customers. Sell your stuff to the CEO”s and upper class!
    Thanks for some nice shopping experiences.
    Heinz Kaludzinski

  354. In the February 2018 Cosco magazine, you advertised a wine, Milano dei piano Brunello di Montaicino. will this wine be available in the Connecticut stores? Item number is 1203007.
    Barbara Toma

  355. Why is there not a Costco in Springfield Missouri? We have lots of Super Center Walmarts all busy at all times.We have neighborhood markets that are walmarts! We have 2 Sam’s Clubs all these are extrememly busy all the time! WE HAVE NO COSTCO WHY????? There needs to be at least 1 come on guys lets make this happen!! The closest 1 is 3 hrs from here not worth the drive althoug I love Costco.!!!

  356. I was invited to your store through a friend of mine this past Tuesday morning March 20. She wanted me to check your store out and in hopes of me maybe joining because they have refer a friend. Well my experience there started off great at the entrance and at the end of the entrance. But, unfortunately in the middle was a very big sad disappointment, I was so over whelmed with how your employees treated me. First my friend said bring your printer ink and have them refilled she assured me they do a great job there. Well I did exactly that, the lady was rude and said all its against company policy to let anyone do that, I said well my friend can get them filled for me, she is using her membership, she said okay, well when I went to pay for it she said I couldn’t do it on my credit card only members, I said okay I gave my friend a $20 bill, your cashier gave me back $3.06 her name is Morgan R OP# 42. I put the change in my wallet didn’t think to much of it, I told my friend I could understand her because of membership policies. We preceded in the store my friend said go ahead and pick up a few items so you can try I preceded I picked up toilet paper and a bag of tortilla chips and Quaker Oat 100% natural granola that was all. When we got to the front my friend told the cashier she was introducing me to your store, she was going to allow me to pickup the items so I could have a experience shopping there. Well the lady kinda gave us a hard time but no big deal she rang it up and preceded to tell me about the refer a friend, I thought I am going to stop by the service desk and join I have the flyer that Florence M OP#61 gave me while she was ringing up my 3 items. When I went to pay her, your other cashier had given me a Canada nickle in the change well let me tell you your cashier reach that nickle back to be more less demanded me to give her another coin, I was so embarrassed in front of everyone and the other workers as well as my friend, I told the cashier I said the sad thing is Sweetie the nickle came from you all. All I can say is a BIG DISAPPOINTMENT. Your store and products look great. Unfortunately, I didn’t join. I am still undecided. Sorry to have to complain about this, this is my first time ever doing this, please advice your employees to be nicer to new people that could be a potential buyer and member. I hope you all have a great day. Thanks for allowing me to comment. My friend apologize over and over because she believed in your store and employees of how they treated potential new people. Store was in Lexington #1156

  357. Citigroup who provides banking for my Costco credit card just announced they are refusing service to stores who don’t follow their gun prohibition agenda. This despite these stores being within their legal and constitutional rights. I will not do buisiness with Citigroup and as such if Costco does not change the bank sponsoring my Costco credit card, I will be forced to cancel my Costco BUISINESS Visa card. Please respond and let me know what Costco’s policy will be given this unprecedented, and inappropriate policy by Citigroup.
    M&M Ippolito LLC

  358. I have been buying chicken at Costco for years. But since Costco decided to switch to Kirkland chicken the product has been terrible. I buy the skinless thighs that have five pieces per pack with eight packs together. I have been only able to get three descent pieces of chicken per pack. The other two pieces are so full of grisel that they are unedable. Before Costco switched to Kirkland I never found a piece of chicken that needed to be thrown away. This is nothing but wasteful and expensive. I will buy my chicken elsewhere until this issue is resolved. I’m very disappointed that Costco would sell such an inferior product.

  359. Just something fun we always think about sharing. We have been members for 20 years and traveled to 108 countries. My wife loves Kirkland water so much that she takes it with her when we travel (sometimes two suitcases full). She has pictures of her holding your water bottles all over the world. If you would ever like to see any just let us know. Thanks

  360. Costco out of sliced pepperoni, first time I’ve seen this. They don’t carry milkbones brand dog biscuits or miracle whip salad dressing anymore. Very disappointing since I’ve shopped there for years.
    Cashiers today were too busy chatting with the boxers and over at customer service, the two girls were also too busy to help the customers. Very lacking in customer service today. Trend continues, I’ll go elsewhere to shop.

  361. Dear Sir
    I shopped at Costco for over ten years.
    Today (04/15/2018)at Costco Langley Branch, this employee named Kelly smashed my apples in the shopping cart, I asked her to check the apples just in case that the apples will be bruised. Then she went back to get another pack, but when she came back she gave me a rotten pack of apples. I was very disappointed and asked her to get another pack and I waited a long time. Then I went by myself to get the apple pack. When I came back she not came back yet and I was very mad. I want to let you and your employee know that apples are not garbage you also have the responsibility to respect the quality of the apples. Apples are easily to break and must be handled with care. If your job is to help customers, then you must pay more attention to your attitude and behaviour, instead of throwing apples into the shopping cart. Also her actions affected the image of Costco’s business.
    I hope that you can talk about it with Kelly so that she doesn’t do this in the future. Please ensure that this will attract attention and improve.
    Thank you very much.

  362. For many years my late husband’s and my tradition was, after spending many $$$s in your store, to sit and enjoy a twist (chocolate and vanilla frozen yogurt) from your refreshment counter. I still carry on this tradition today in his memory , I could not believe that you no longer serve chocolate but have replaced it with Acai, You already serve a yogurt cup with berries, how could you get rid of one of the most popular flavors.
    This was the Melville, N.Y. store

  363. Belated thank you and kudos for the fabulous customer service I always get at Costco pharmacy!! Love you guys!

  364. I am trying to purchase the Century Versys Flight Simulator (with10184B) in Alaska, or even out of Alaska…and then I would get it shipped up here. It’s impossible without spending a minimum of $300-400.00 dollars shipping. I know multiple people and trainers with students that all have express a desire to do the same. PLEASE (not yelling but on my knees), would you carry this product. Fellow Alaska mixed martial arts fighters are all politely on our knees begging you to carry this product. Please. Soon. 🙂

  365. I had an amazing experience at the Gilbert AZ Costco this afternoon. The store was VERY busy, which is no surprise. Staffing was good although there were fewer ‘helpers’ than there were associates ringing merchandise. It was finally my turn, my merchandise was on the conveyor ready to go. I felt sorry for the associate at the register because he was having to ring AND box merchandise. From out of nowhere came Ben….an associate from the automotive department! He started boxing my purchases!!! When I thanked him but told him he was out of his ‘field of expertise’ he just said he saw things were busy and thought they could use a hand. He was just passing by (on his way to lunch or a break I assume) and thought he could help. All I can say is WOW!!!! I have been a Costco customer in Seattle, Olympia WA, Salem OR and all over Phoenix, AZ Never EVER have I seen this happen or has it happened to me. It left me with such a positive feeling as a Costco shopper but also the good vibes going on within the store. Associates helping associates. WELL DONE and thank you.

  366. today on mothers day I went in to store 1192 I’M disable on my way out I had two 40 count of water in the cart . usually one of the young men in the parking lot helps me. I ask when leaving is it ok that one help me ? the young lady said sure they will so I continued on saw a young man and ask if he would he said yes. the out of no where a voice yelled at me and said that he could not that I would need to pull my car up to the front the IM A MANAGER I said I never had too in the pass she stated again loudly and rude you will have to pull up we had a employee get hit in this parking lot . I said that’s not true . I work in the same parking lot and that has not happen . any person that shops any where should not be yelled at or disrespected by any one she needs more coaching in the customer service area not belittling a Member of Costco’s I plan to go to social media and tell all about her yelling to the disable . her name is Latoy. I come in that store least 3 times a week . the people their are so nice I never saw her before but in mobile Al. we believe in southern hospitality . My brother inlaw is a police officer and I’m going to ask him to check if any body got hit that works @ that store. I’m sure their is a clause about putting company business out in front of the public. I’ve worked in this complex when it was built and be with my company for 10 years her nasty, nasty attitude will not go untold. where did she come from ? not from here. we do things to please our customers not hurt their feeling.

  367. Costco has always been my favorite store. Until I went shopping Saturday. I went to order a very berry sundae and was told they are no longer available! May I please ask why one of the best items you sold was removed from the menu? Please tell me this is only temporary! I was told about the new menu items you offer and while they may appeal to some people, some of us love the very berry sundae and it was only found at Costco! Please return the sundae!!!
    Yes, I am an upset executive member!

  368. I was at your location in niles, I’ll this morning shopping for a printer. I just wanted to let management know how helpful your associate was. His name is Richard. He answered all my question and gave me very helpful information . Thank you about the printer. One of the most important reason as to why I shop at Costco is because of associates like Richard. He made my shopping experience very pleasant. Because of Richard and other associates I have interacted with I will continue to shop at Costco

  369. To whom it may concern:

    I gave this cruise 5 ⭐️ because my mom gave me it as a birthday ? gift.

    On May 28, I turned 10 years old. We left Long Beach on May 28 and we returned June 1, 2018 at Long Beach Habour.

    However, on the first day, May 28, 2018, the yellow side on the upper deck was closed, and I was looking forward to spend my birthday on the water slide.

    On May 29, 2018, the main pool ?‍♀️ was closed, and the main yellow slide was closed for a few hours.

    On May 29, 2018 while staying in Room E 80, the bathroom in our room was NOT working. It took the plumber six (6) hours to come to the room to fix it. Then it took housekeeping another hour to clean up the mess in our bathroom.

    I made the first phone call at 4:15pm, then the stateroom steward made two (2) calls to the plumber, then my mom made a call and when to guest services at about 9:45 pm to report the bathroom was NOT working. My mom got on her knees her knees after 10:15pm to clean the bathroom some I could take a shower.

    The following day, the bathroom was not working again.

    My mom wanted me to have a excited time for turning 10 years old on May 28 and my mom rewarded me for making good grades in school, “principal honor roll”.

    I was sad seeing my mom trying to get the plumber to our room, so I could use it. My mom got on her knees and cleaned our bathrooms rooms

    On a brighter side, the food was excellent, the staff was friendly and my mom and I spend a lot of time together.

    I hope Carnival ? does a better job responding to plumbing issues in people’s staterooms.

    My mom purchased these tickets from Costco Travel.

    Sophia Erales

    Sent from my iPhone

  370. I ordered Fillers and Greens for my daughter’s wedding on May 12, 2018 at my wedding planners suggestion. I placed order #701676134 on April 24 to arrive on Thursday, May 10. I received an email from Costco Vistaflor that the flowers would not arrive on Thursday, May 10. They could not tell me where the flowers were. They said to call back on Friday in the a.m. I called back on Friday and they still could not tell me where the flowers were and could not find a tracking number. I asked for them to just refund the $140.39 to my account. I had my sister go by Central Market and pick up flowers before she left town for the wedding. Refund # is 00847006397041. The greens and fillers did eventually arrive after we had all left for the rehearsal dinner, an hour away. I had to order additional flowers because I could not depend on them being delivered when Vistaflor could not even find a tracking number. Please refund the total amount to my credit card. Thank you.

  371. Just wondering why Costco no longer stocks wet wipes in the stores. You have Kirkwood wet wipes available online, but not a n the store.

  372. I had to learn the hard way that the Citi card does not cover fraud abuse. They do provide any information regarding the matter. They just charge the amount to your account and expect you to pay. I have talk to them and they promise to send me the needed info, but that did not happen. Costco should advise all their customers CITI does not cover fraud on the credit card. I will not be using the card any more and will advise anyone who has a Costco CITI Card, user be aware.

  373. Please provide alternate Credit Card(s) in Costco’s available cards.
    Citi is funding dirty oil pipelines that threaten to destroy tens of thousands of jobs along the pacific coast as they are threatening the Salmon and Orca populations.

    I cannot in good conscious (or in interest of the self preservation of family & friends & their jobs) support citi or their hostile activities.

  374. First let me say this was my first & now LAST time purchasing tires from Costco not to mention that I renewed my membership after (10) years away just before my appointment to get (2) new tires. My experience stared out fine as I was checked in for my 06/20/18 appt & I was told it’ll be an hour wait. First, was told I would receive a call on my cell when my car was ready, that never happened, 3 hours later I go to the service dept & my keys are sitting there as I was told my car was ready an hr ago but no one bothered to call me. Second my glove box was emptied & all my personal documents were left all over my passenger seat & I don’t why they were in there at all, no explanation given. Third as I was driving to my Dr appt & about 5 miles in the car felt uneven & rumbling sound. I called to Costco svc team after being on hold for 16 min was told to come back. As it seems the tech said they DID NOT balance my tires & it would cost $10. I asked why didn’t they tell me or asked me about balancing the tires because I would’ve told them yes & paid the additional $20 . What tire service do not balance new installation of tires, doesn’t make sense, as I now had to spend another (2) hours at Costco. Finally they told me my car was parked along the service dept wall which after walking almost 10 minutes in the it WAS NOT THERE. I’m visibly handicapped, using my cane & had a handicap hang tag in my car. They had me walking outside the length of the warehouse looking for my car which they parked in the main parking lot but DID NOT tell me. I have MS & I was in a lot pain after that physically exhausting ordeal. Your service team needs customer service training & better communication skills. I ended up going to a different auto repair shop for the other (2) tires as I didn’t want to deal with Costco.

  375. My husband needed 5 stitches in his hand after trying to remove the plastic collar securing 2 Mango Nectar bottles. The scissors did not work but the knife was not the safe answer. Please consider another packaging option.

  376. I am attempting to contact someone due to our change of address but to no avail!
    PLEASE contact me with the procedure to follow.

  377. I was disappointed that you decided to get rid of the Polish dogs they are one of my few favorites that I enjoy having after shopping at Costco however now since they are gone I don’t go into Costco that much anymore and hope that you reconsider about bringing them back I know a lot of other people are on happy about that too I would think that if that’s what some of the people want that would be great to have I know how you are starting to care about the type of food you were selling there but it’s not like we’re going to buy 12 dogs at the same time it’s only on occasions that we enjoy these things hope you can see a way to bring the Polish dogs back until then I plan to not go to Costco as much as I used to

  378. I am writing to tell you how disappointed I am that you no longer serve the polish dog at your food court. The polish dog is always my food of choice when eating at Costco. After being in the Marshall Islands for two years and returning to Boise, Idaho my son told me that he would take me out to eat anywhere I wanted to go no matter the cost. Well you probably guessed where I chose to go! We went to Costco and believe me that polish dog tasted just like I had remembered. I am asking you to please return the polish dog back to the menu for me and the thousands of other Costco members that love them.

  379. I purchased a 48 pack of Kirkland light lager a while ago and it is horrible. I have tried to drink it multiple times over the last few months and I can’t do it anymore. I assume I can take it back to any Costco but I wanted to send some feedback on this product back to Costco. I was in the Navy for 20 yrs and have been to 24 countries. I have tried hundreds of beers and this is on par with the five worst beers I’ve ever had. While in the desert we would stop off at Dubai UAE to sit and drink beers at the pier. The bottlers would use formaldehyde to preserve their beer and that had a very similar taste to this Kirkland light lager. I recommend removing this product from your shelves and can’t believe anyone would continue to purchase this after their first experience. Thank you for your time in this matter.

  380. Urgent: order # 715193662


    UPS is indicating that my package that has a delivery label created has not been received by them to ship. It was due to arrive tomorrow and I need this item per the shipping guidelines. Please overnight at no additional cost.

    Please send new tracking number and confirmation as soon as possible.

    Thank you for your assistance.

    Kind regards,
    Loan Ellis

  381. Last three purchases of oranges ended the same. 2 to 3 oranges rotten. This may not big a big deal to Costco but it big enough to me to stop buying fruit at your Grafton wi store. I had enough.

  382. Bring back the polish dog!
    Get rid of the terrible the awful tasting al pastor saled and the (too much) sugar acai berry stuff!

  383. not to long ago you people drop the strawberry Sunday not what I want it to see. So you put in the nonfat vanilla yogurt OK But today at Store #640 their been a issue for over a month now & nobody is repair the vanilla yogurt machine. Its been broke & your manager in that department is not doing his job. Me & a bush of customers are upset on this. You at Costco have been losing money from this I hope or do you care? I am a Costco member

  384. A 33 minute wait time is absurd and unreasonable to talk to customer service rep on the phone. I received my order yesterday.
    THE BOX HAD BEEN OPENED AND RESEALED ON THE BOTTOM. This is the 3rd power washer that you sent to me. The first would not start, the second had a stuck starter button, and now the 3rd is missing the wand. What do I do now???

  385. Dear Mrs/Ms

    I,m resident in Sanjose California My Number 111858504658 (membership)
    I have applied Black card ( reward card) in around jul 2016 and 2017 it exp and I renew the new but did not know that The worker renew for us with Gold card and this year 2018 I cannot get rewards form Costco

    I really dont know about that . As you know if I worry the higher rate 120$ / year I never applied the first year , This year I renew and I paid 120$ and I have just known that I lost around 212$ reward of this year

    Hope with your consideration and appriciate
    please kindly feedback me via address in my informaton in system

    Best Regards

    Phuoc Hau nguyen

  386. Again me. From Kauai,Hawaii Your Costco 640 still has not repair the broken nonfat vanilla yogurt machine its has gone over a month now & no one is taking care of the issue. What s up with the manager their at Costco 640 or they just done care about making sales .

  387. Product Suggestions:
    With all Bakery rave for “Scones” could Costco consider carrying Sticky fingers Bakeries Scones Mixes?
    Also, at Cedar Pk Tx CostCo could only get Kefur one time. Please reconsider carrying this product! It was great!
    Thank you for your consideration of these product ideas.
    Thank you for All your hard work.
    From Long time CostCo Executive Member in TEXAS

  388. We bought our daughter a computer for college 08/07/2017 she has been on the phone with tech support , nothing is working. She is at college taking care of this issue , if we need a new computer can you help with cost we buy all electronics there because of the customer support. Appreciate your help my member # is 111795606788 thanks Kelly Conigliaro

  389. Please forward this to the manager
    Location 26610 Ynez Rd, Temecula Ca 92591
    Hi there, I came into your store at 11:10 am, Friday 9/7/2018
    There were lines of shoppers in all lanes with no order & then backed into the aisles. It was confusing to know where to go, where a lane ended to get in line because it was disorderly. I witnessed a verbal attack by two disgruntled shoppers on another shopper. This was disturbing and this is why I am sharing. We can’t prevent how others may react when they lack patience in situations like these. What I saw was that there was lanes closed with no checkers at “Peak Times.” My checker didn’t have anyone assisting her. This a busy store. Short staffed? Hire people. Maybe someone can over see this area a little better to help/ guide or direct the shoppers during peak times. Consider having a better flow that prevents lanes that extend into the aisles or so that it is visible & clear for shoppers to know where the lane ends so they can find a place in line Please do your part to run a better & smoother operation. Altercations between the shoppers is chaos & unnecessary. This should be prevented.

  390. Last year, my company was late in renewing my Costco card. I explained it to the manager in Olympia. He let it go this time after making sure I had no alcohol. This year, same thing in Oct. at the new store Newport Hiway in Spokane. Cashier Danny said ‘I can’t do anything once it is expired.’ Very unconcerned. He wasn’t busy by the way/no customers in back of me. I said, ‘This happened last year and the manager gave me leeway.’ He gave a pat answer which probably wasn’t true, ‘They are cracking down on this now.’ We’ve been customers since 2001 and his dismissiveness was not appreciated. He could have gotten a manager to look into this.

  391. I am reviewing the amount of plastic there is in my life and in particular in my kitchen with respect to food. I normally buy and enjoy Kirkland brand green tea (ITOEN) but see that it is packaged in plastic pouches.

    I will no longer purchase this product as it is packaged. I have chosen the Great Canadian Superstore green tea bags packaged in paper wraps.

    Best regards,

    Robert Rickey

  392. I applied online and waited a few weeks. Nothing. I read online that you have to go to an ACTUAL Costco and see someone. I called “customer service” and the person acted like I was bothering them. I said i had applied and heard nothing. She said I had to go to the actual store too. Then pretty much hung up on me. I went there today, and a guy wouldnt even let me in the building. I explained to him my situation and he said no, we dont do that, we call you. I couldnt get a word in edge wise. VERY frustrating. I just wanted to see a manager about a job.

  393. Relocated from SC to NC (Folsom CA). Had former account with Costco in SC and always experienced good costumer care/service. However in Folsom CA. my wife and daughter were treated poorly at the entrance and were humiliated when applying for membership. Terrible and offensive costumer service. Will never do business with Costco. Will go straight to Sams Club for better costumer experience.

  394. VERY DISSAPOINTING. Relocated from SC to NC (Folsom CA). Had former account with Costco in SC and always experienced good costumer care/service. However in Folsom CA. my wife and daughter were treated poorly at the entrance and were humiliated when applying for membership. Terrible and offensive costumer service. Will never do business with Costco. Will go straight to Sams Club for better costumer experience.

  395. To whom it may concern,

    As a customer who tried to apply for citi extended warranty for a motorala cellphone purchased < 2 years, I would highly recommended not to staying with citi-costco card. The citi extended warranty asked for quite a lot paperwork, which is reasonable, but specified the customer to get detailed repair estimate from a "LOCAL" repair source that has to provide itemized items for diagnostic cost, labor and parts separately. I have visited multiple stores and they are not able to provided itemized repair cost as specified because it's an rolled up price nowadays. Due to my difficulties to get a quote with the "proper" template, I don't qualify for the extended warranty. It's what it's and I regarded to buy the cellphone from costco with the citi credit card. I learn my lesson the hardway and plan not to purchase any unlocked cellphone with costco, unless costco change who carries the extended warranty. I have another mobile phone purchased with AMX and their extended warranty requirement is a lot more reasonable. please take your member's consideration into account for next time costco renew contract with citi or see if costco has the influence to change citi warranty. For reference, the citi case no. is 07176276 if you would like to determine details of the ase.

  396. On Nov.15, 2018, I and my child had an uncomfortable and awful experience at Costco Winnipeg Kenaston located on 2365 McGillivray Blvd, Winnipeg Manitoba Canada
    The staff member name Tiffany is rude and ill-mannered to us. She is helper for cashier; she wears glasses.
    I am so disappointed Costco’s services, because Tiffany gave two empty boxes to another customer who was after me; and she didn’t ask me need box or not to sorting my purchased stuff. I had asked her help to get me box; but she refused to do so. and SHE SAID “I REFUSE TO TALK TO YOU”; this attitude and patients is NOT customer service should have. Hope Costco can be a better place for shopping.

  397. This is Stephan, sales manager at VisionUmedia, we’re expanding our local seo business to California from PA by the end of the year, so we’re looking for connections in the area.

    I would like to rank a free keyword in google for you and later on maybe we exchange contact lists.

    Let me know

  398. 28 Oct 2017 purchased 4 tires at $503.78 which supposed to be discounted at $70 as advertised but the staff had no clue about it. At the end do not get any discount. The staff simply do not care. There is no email to contact. Only by chatting but being cut off while typing the message. Are you being professionally in providing customer service?

  399. You are selling a phony product: PureGuardian Spa Ultrasonic Aromatherapy Oil Diffuser 2-Pack, $54.99 Delivered

    Aromatherapy is pseudoscience nonsense. There has been no sucessfull double blind study of this nor does the medical profession accept it as a therapy for any diseases. Selling this garbage is insulting to us, you customers. Please remove it from you stock immediately. You are ripping off your customers.

    Thanks, Dan Morgan

  400. Firstly, I LOVE shopping at Costo. I frequence Costco at least weekly if not bi-weekly.

    VERY disappointed that Costco “stopped” stocking “Clean Ones Premium multi-purpose gloves”. Don’t understand that call which now forces me to “Walmart” UGH! PLEASE reconsider this decision and provide again!! My many friends in HR at government agency agree. HELP!!!!!

  401. I continually get emails from these people:

    although I have unsubscribed and asked them at least six to eight times to stop. This is a form of harassment and I have reported it to the US government. It is illegal to send emails to any user that do not ask for it, yet this company continues to harass me daily with emails I have asked them to stop several times and they will not. I wouldn’t even call this a legitimate company if they don’t know how to send emails to only customers who ask for it and continue to harass other email users daily.

  402. Could not find someone to talk to.
    Costco deems to have dropped Hebrew National salami after decades.
    Disappeared first in my Virginia stores. Drove to Maryland, Wheaton and they no longer carry Hebrew National salami. Gone???

  403. Your French Macarons, Item 1246036, aren’t very good compared to several domestic bakeries. The almond flavoring in the merengue is weak to nonexistent, and the fillings are bland and flavorless. Use by BBD1/4/19 purchased last week from Marina del Rey/Culver City CA branch.

  404. hi
    i wish tobe supplier in costco,please give me a link how i can be a supplier in costco and what is the role.thanks

  405. I have been do online payments for many years, My husband had a stroke years ago and doesn’t do computers. I have paid online and saw our bill but recently Citi bank blocked me as his wife because he is first person. We have been costco users sine 1987 and now will cancel because of Citi bank. We were told that we could make me first authority by changing it in the warehouse which we just did with my husband present. Citi said we had to sign up for a new account and lose anything we have earned by our purchases. They did not acknowledge me and I could not look at our bill. Transferring at the warehouse didn’t work. please reply we will not stay with Costco anylonger after 31 years.

  406. We have been members of Costco since 1985. My husband was first signer as his wife, I was second person on the account. Since my husbands stroke I have taken care of financial payments. Citi’s taking over has been a disaster for us as I cannot see my statement online which is how I pay. They indicated I needed to change my position in the warehouse which I did… still is unacceptable. After 33 years we have decided to not put up with the problems with Citi…..we really can live without Costco.

  407. WATCH OUT for COSTCO SURVEY SCAM. It’s operated by beautytrends2018. They tell you that you’ll receive a watch for $6.95 shipping ONLY, but (in the fine print) they’ve signed you up for a monthly charge of $98.

    You would think COSTCO would do something to stop this SCAM!

    It’s put on by LONGLASTINGTIME.COM out of Los Angeles (no such site exists), beautytrends2018, or realfashiontrends

  408. Dear Costco manager
        I am Annie. I feel bad to trouble you but I am afraid that I have to make a complaint about the cashier of the number 6 checkout counter of the chino hills Costco. Her work time around 11:40.
        The reason for my dissatisfaction is the cashier does bad body language to me and my kids, her screaming made my son sad. On the way home, he feels like crying with scared. The event really out of my expectations.
    When I was prepared to pay, my little son said to me, Mom I want to get off from the shopping cart. Before I quickly to give him a hug and talk to him about sitting down and waiting for Mom to pay. The cashier screaming to him suddenly.
    In the first place, if you have any questions you can talk to me, I am his mother, talk to me, don’t scream him and complain to others about him. He’s only four years old.
    In addition, if my kids are not polite and do bad manners to the cashier or others and even I don’t care what he does. You can choose to scream to me or refuse to service for us.
    Under these circumstances, I find it so sad today’s poor shopping experience for my family.
        I appreciate it very much if you could give the cashier training about how to be a friendly cashier to the customer and give us a paper apology. Preferably, and I would like to have this matter settled by next Friday.
        Thank you for your consideration and I will be looking forward to your reply.
        Yours sincerely

  409. I just need a question answered. We bought a costco gift card and it was stolen. Is there any way to cancel the gift card #. It was for $100.

  410. Hi Costco,

    How are you today?This is Shan.Li from Jiangxi Aurora Trading Co.,Ltd.We are from China and set up in 2020.We want to help you purchasing.If you want to customize or buy anything, please let us know.Hope can help you.Thanks so much.

  411. I just want my voice to be heard that I think that it’s unfair that we have to wear a mask while we are shopping. I feel like it should be our choice. I have considered canceling my membership because of this issue. It feels like our rights are being taken away.

  412. Costco has a serious youtube trespassing problem. the channel Flavcity has repeatedly been told not to video / vlog in the Chicago stores. Rather than comply, he instead, now goes in the Chicago area stores with a ‘lookout’, a guy that looks for costco employees and alerts the Flavcity guy when a costco employee is coming. In short, these two guys KNOW they are trespassing. both of them need to be arrested and charged with trespassing. Think this is a joke. Check out video time stamp of 4 minutes 50 seconds and look at the guy behind flavcity dude playing costco employee scout! here’s the video:

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