Contacting Citibank Customer Service Center
Citibank is a huge banking and financial company that serves customers with credit cards, mortgages, investments, business services, student loans and other financial services. Much of the information to contact customer service is separated into banking categories.
Customers can speed up the process of contacting Citibank customer service if they choose the contact information for the appropriate department. Most departments have a general customer service phone number if you’re not sure which specific department to call.
Phone Contact Numbers
- Online Banking: 1-800-374-9700
- Online Banking TTY: 1-800-788-0002
- Bank Account Information: 1-800-627-3999
- Bank Account Information TTY: 1-800-945-0258
- Bill Payments: 1-800-374-9700 #option 2
- Bill Payment TTY: 1-800-788-0002
- Mobile Banking Support: 1-888-214-0036
- Application Status (Checking, Savings, CD): 1-800-745-1534 #option 1
- Banking Customer Service (Spanish): 1-800-374-9700
- Banking Customer Service (Spanish TTY): 1-800-788-0002
- Home Equity Customer Service: 1-800-685-0935
- Home Equity Customer Service TTY: 1-800-788-0002
- Retirement Planning: 1-800-695-5911
- Citigold: 1-888-248-4465
- Citigold TTY: 1-800-788-6775
- Citigold (Outside US): 1-210-677-0065 – call collect
- Citi Private Banking: 1-800-870-1073
- Executive Banking Accounts: 1-813-604-3290 or 1-866-213-0890
- Citibank Credit Cards (Consumer and Student): 1-800-347-4934
- Lost or Stolen Credit Cards: 1-800-950-5114
- Lost or Stolen Credit Cards TTY: 1-800-325-2865
- Application Status (Credit Status): 1-888-201-4523
- Citibank Business Credit: 1-866-422-3091
- Citibank Business Credit TTY: 1-800-325-2865
- Credit Customer Service (Outside US): 1-605-335-2222 – call collect
- Mortgage Customer Service: 1-800-283-7918
- New Mortgage Applications (Refinance): 1-800-248-4638
- Personal Wealth Customer Service: 1-800-846-5200
- Investment Accounts (New): 1-877-357-3399
- Investment Accounts (International): 1-877-836-9141
- Private Banking Customer Service: 1-800-645-4100 or 1-888-575-3135
- Small Business Customer Service: 1-877-462-2484
- Online Business Banking Support: 1-800-285-1709 #option 1
- Customer Support Current Student Loans: 1-800-967-2400
- Customer Support Current Student Loans TTY: 1-800-846-1298
- Loan Applications: 1-800-STUDENT
CitiBank Client Services
Attn: Citi Inquiries
100 Citibank Dr.
San Antonio, TX 78245
CitiBank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
Citi Mortgage, Inc.
P.O. Box 660065
Dallas, TX 75266-0065
Citi Personal Wealth Management
Attn: Service Center
111 Wall St.
New York, NY 10043
Citibank – Student Loans
P.O. Box 6191
Sioux Falls, SD 57117-6191
Customer Service Email
If you need to send an email to the customer service department, you can do so using the customer service form. This form is secure, but you should not send personal banking information, account numbers, passwords or credit card numbers by email.
When we attempted to Citibank customer service, the first thing we noticed was customers must enter their social security number or a tax identification number. New customers must wait approximately 90 seconds before a live representative answers the call.
After the agent answered the call, we inquired about the necessary identification needed to apply for financial services? The customer care agent explained the documents needed, and then proceeded to ask if we needed assistance with any other matters. The experience was ideal, considering we didn’t have to wait long or endure a tedious automated system.
What was your take on the customer service department at Citibank?