chipotle

Contact Chipotle Customer Service

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Contacting Chipotle Customer Service Center

Chipotle is a Mexican restaurant offering eclectic food, fun atmosphere and special diet considerations for those who follow special diets. Chipotle started as a small restaurant as the idea of just one chef, Steve Ells. The company soon grew to a major chain in the US. The website is packed with fun, particularly the history of Chipotle shown on an interactive timeline.

Contact Info:

Phone Contact Numbers

Chipotle is not exactly upfront about sharing a the Chipotle phone number. After searching around we were able to find the phone number for corporate office, which is the best we can do when Chipotle is a restaurant with multiple locations throughout the US.

  • Chipotle Corporate: 1-303-595-4000

Mailing Address

As is the case with the phone number, you’ll have to contact the corporate office for customer service by mail. Chipotle prefers email customer service whenever possible, so this address is the physical address for the corporate building.

Chipotle Corporate Office Headquarters1543 Wazee St. Ste. 200Denver, CO 80202

Official Website

Head on over to http://www.chipotle.com for a look around the Chipotle story, restaurant, FAQs section and nutrition facts. Chipotle is one of those foreward-thinking companies that’s not afraid to take chances, so you’ll find lots of bragging about naturally fed meats, banning trans fats before it was in style and rethinking the whole use lower quality to make more money mentality. You can also order from your local Chipotle online. Just enter your zip code in the search box under the Order Now tab and click the tab to place your order.

Customer Service Email

If you want to make Chipotle really happy, contact the customer service department by email. The email form to contact an agent is located at http://www.chipotle.com/en-US/talk_to_us/talk_to_us.aspx. Choose your topic and click. A form will open requiring your name, email and message. Fill in the verification to prove you are a human and send. You’ll receive a response “soon”, but there is no mention of how long soon is. We’ll let you know how long the Chipotle customer service department takes to respond to our message.

Our Experience

The Chipotle customer service phone number leads directly to a person, no waiting, no automated system and no operator. We asked Ian if there were plans to expand Chipotle to our area and he told us they just broke ground on a new restaurant that would be opening early in the new year. Ian was friendly and well spoken. The call was a pleasure from start to finish and lasted just two minutes and change.

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Rate your customer service experience:
Rating: 2.2/5 (24 votes cast)
Contact Chipotle Customer Service, 2.2 out of 5 based on 24 ratings
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65 Comments on “Contact Chipotle Customer Service
  1. Fantastic and awesome experience today at your Brookly,Ohio store at Chipotle.The people(Arjanette,Sharda and Jaleesa)were a pleasant surprise and so friendly.God bless them.

  2. Who may I contact? My gift card with 80$ on it won’t work because the mag strip came off with plastic cover but I do have the card numbers .5623013807

  3. HI! IM INTERESTED IN OPERATING A CHIPOTLE STORE,
    I’m a christian honest man, Is it possible to put
    a Chipotle business with out selling beer or alcohol?

    Sincerely

    Julio Torres

    God bless!!!!!

  4. To Whom It May Concern,

    I visited the store location in Baldwin Hills, CA last week. I ordered a burrito with extra chicken. Everything went well with my order.
    The service from Robert Nubin was excellent! He really did a great job & I will return at least once a week to purchase a burrito.

    Thank You,
    Dwayne Pinto

  5. Well I visited a location in silver spring md, I always visit that chipotle because it is a block away from my house, I always experience ” different ” treatments based on how in dressed and how I look, less I dress down the less of a service I get & this is at every chipotle I’ve visited in the md dc va area, but I continue to go because I like the food and the value, but today, was the day that broke the camels back, the same ppl that seem me often but treat me differently depending on how I look always mix me up, I prefer the same thing all the time which is half chicken half shredded beef, but every time I order I have to tell the person shedder beef 3 times because they don’t listen they always reach for the steak, so this is a common thing I have to do, today I was with someone and I didn’t have the time to watch the lady’s every move, as I turn around there’s steak on my plate, as I’m telling her that I didn’t order steak, she continues to try n convince me that I ordered steak, I never ordered steak! Nutshell gave me all types of looks and attitude, threw away the food n started all over, so I get my food, I walk out, it’s a thunder storm here, n I walked half a block, n right before I her to my house, the bottom of the bag rips n the food drops, but because there was a lot of attitude and no attention to what they do, they forgot to close the lid, and everything fell in a puddle of rain water. Because to them You’re just a bum of the street based on how I’m dressed, but they have no idea what I do or who I am, because when I come dressed in my work clothes its a completely different experience. I will make sure this never happens and ill start by giving Your offices a call.

  6. Love chipotle. Went to the one Lake Ave in Pasadena. Music was so loud and weird. They should at least play some type of Latin music…not electronica!

  7. I visit the store on 8th Street SE in Washington DC, the GM was very rude, I order my chicken bowl & ask for two vingernettes & he told me they charge an $1 extra for the 2nd one, I asked him when did they start charging extra because I just visited the store last week. Well his answer was 2 weeks ago, so I told him they never charge me for the extra vingernette so his response was..”DO YOU WANT IT OR NOT, now I’m pissed off because I am not a child & he not going stand up there & disrespect me. So I stood up to him & he did not like it & he took & threw my food in the trash can. That fine with me because I will not let him talk to me disrespectful. I would never go inside of another chipotle because of my experience at that store. He really SUCKS to be a General Mgr. He needs to adjust his attitude working in the Capitol Hill area. It’s not about him it’s about making the customer happy. Also when the rules are change everyone needs to be aware employees & customers

    • The manager at ANY store CANNOT impose a charge for a second of any side, EXCLUDING GUACAMOLE! The limit on any side is 2, after that, they may charge, but only up to $0.50!

  8. I am upset I ordered food on my iPhone through the app I downloaded got to the store to pick my food up rushed out because I was on my lunch break and food was missing and nothing was what I ordered!! Don’t order food through your phone!!

  9. My girlfriend and I went to the Chipotle located in Natomas,Ca and we are regular customers with many different Chipotle’s and we have never had food taste that bad. We got our food to go so we weren’t able to say anything at the moment. I ordered a chicken burrito and the chicken was so burnt that it overpowered every other taste in the burrito. My girlfriend ordered 3 tacos with carnitas and it tasted cold and like it had been sitting out for hours and her quesadilla looked like she had a tortilla with butter on it and no cheese in the middle. I am highly disappointed in the food we received and havent been back since.

  10. This review is regarding the chipotle at this location:-
    324 W El Camino Real, Sunnyvale, CA 94087

    I have been a regular at the above location for the last 5 years. Its not been great in terms of customer service especially the last few times I was there but the incident that happened today is the last straw.
    I was ordering the burrito bowl and pointed to an ingredient as the store was crowded and the server could not hear me. I was rudely, condescendingly and very loudly told by the server to “NOT POINT AND JUST LET THEM KNOW”. I would have been glad to do this had I known this is the store policy…..however I did not see this posted anywhere. The music in the store was so loud that I could barely hear myself think….let alone make the server hear me no matter how loudly I yelled.

    I have decided I am never going to step into this Chipotle again and might actually never go to any chipotle ever.
    The name of the host on my receipt is Richard…..but he was just the cashier. I don’t know the name of the server who yelled at me.

    BTW there is a review posted here by Mikael on
    April 19, 2013 at 9:01 pm which I completely agree with. I have noticed the same attitude as well.

  11. Do you guys know that chipotle is starting to gain a different name? Thats right! Everyone I know all over the United States is starting to refer to chipotle as “The burrito Nazi’s” I used to frequent chipotle at least twice a week over the last 4yrs. love the food, but I get tired of fighting with employees to get what Im paying for. Your employees are sadly confused, Im not there to recieve the kind of burrito that they feel I should have. Im there to get the burrito that im willing to pay the extra money for! Multiply me by millions and you’ll start to see how expensive being stupid can really be!!! A quick business tip to help you out….you’re in business to turn a profit, and KEEP CUSTOMERS COMING BACK!! As a company you have seemed to forgotten the latter statement!! If john Q customes has to pull out a hundred dollar bill, hold it up high, an announce that he’s willing to pay the extra cost for the burrito he wants, while other customers look on…how then are you going to keep customers coming back??? Shameful business practices, this is why american businesses suck bigtime!!

  12. I visited the 11041 Pines Blvd Location in Pembroke Pines Florida 5/23/2013. They have extremely poor customer service at this location from the Manager Chris to the employee who help me and my wife yesterday. These people are full of excuses and have a lack of customer service skills. I prefer never to deal with them ever again. If this is the way they are going to conduct business I’m sure they will notice the difference in monthly sales after a while. I rather drive an extra couple of miles to have my Chipotle fix from now on.

  13. I went to on May 29 2013 And that lady She cleaned that cutting board then she make my food I Pay $30. I was nasty she didn’t wash her hand or change her glove and she was mad because I asked her Extra rice the food wasn’t even closed right I will never come here again in Pittsburg ca Bay Area

  14. I visited the Hunt Valley Location today and I was disappointed with the service, customer service was very poor. The server had an attitude when filling my order, I guess she thinks she is doing me a favor and i’m getting the burrito for free. She was basically slopping the items on the tortilla not taking note of presentation. I do not want to bite into a burrito and get a mouthful of guacamole. Guac. is high in fat and can be very nauseating. These employees need monthly training no, daily.

  15. I sent an email to you guys 3 days ago over a horrible experience I had on Saturday. Haven’t heard from you guys yet at all. Do you take me seriously or am I’m just going to be ignored? I’ve tried calling your corporate number where i can’t get a hold of a real live person and when I did get a hold of someone they hung up on me. I need to be contacted ASAP.

  16. I just want to say THANK YOU for your efforts in preparing to use non-GMOs in your ingredients. I live in Florida and my daughter lives in Alabama and both of us rarely eat out anymore because of GMOs. You are rated #1 in our book and we will frequent your restaurant without hesitation.

  17. Hi! First, I am a hey frequent customer and I LOVE your food. I eat at my local chipotle about 3 times a week. The other day I got a chicken burrito to go at the Tallahassee Chipotle on Tennessee St. I went to eat it at my apartment and when I was About 1/4 the way done with it I felt something grainy in my mouth. I spat out the food and found four large brown hairs. I called the local Chipotle and they told me since I took my food to go there was nothing they can do. I just want some kind of reimbursement for my meal ($6.75 give or take a few cents) and reassure me that this won’t happen again because I truely love your food.

    Thanks, Daniel

  18. I just experienced horrible customer service at the 304 West 34th St site,the servers had nasty attitudes,easily distracted andtalking amongst themselves instead. One worker thrusted my food towards me! If your employees don’t like their jobs why are they there and I pay too much for my food for it to thrown around.

  19. I went to the Chipotle in El Paso, Tx (on Mesa street) and I was very disappointed. The service has changed a lot. They are so cheap with the meat now, even with the rice and beans too! The girl put just a few pieces of meat. So asked for more meat. The manager stepped in and said that they would have to charge me $2.85 more. So I said okay. The girls puts just a few more small pieces of extra meat. The burrito was all rice with hardly any meat. I was so disappointed. I will never go back to Chipotle again. Horrible service.

  20. I went to your Chicopee, Massachusetts restaurant on Memorial drive and received horrible service. Attitudes and the food looked like it had been there a while but I heard such rave reviews and decided to give it a try.The guy servicing the food gave a very small quantity of food. My 3 yr ate all the rice seeing how it was toddler size. However they did give me enough guacamole to feed an army. I went to the register to pay and the cashier made eye contact and then continued to put paper linings in chip trays. Glad to know I was on her time 5 mins later. Did I mention the cashier was the only one wearing gloves. The music was so loud and started out jazz and then into hard core rap. My 3 yr old didn’t need to hear all that cussing. So much for being family orientated. I’m writing this email to let you know that I am now sick as a dog. I haven’t stopped vomiting for an hour. I will never visit a Chipotle again. I’m calling the health department. Next time I will follow my instincts.

  21. My experience today was so bad, and after talking to MOD during lunch and calling to talk with evening MOD, I am convinced Chipotle’s (Ponce de Leon, ATL) does NOT want my business!!They put food in the bowl/tortilla, and took it out and put it back in their bins! Unbelievable!! the burrito bowl was half what we usually get for the $$ we spend. The attitude of the ones’ I spoke to was such, that I don’t plan and ever returning to this store. I will also spread the work to everyone I can…bad bad attitudes for business owner!! Too bad for everyone.

  22. why do i receive emails disproving my application 15 minutes after the actual job fair appointment was open a bit crooked i did work for chipotle previously but i dont appreciate the company sending me on wild goose chases for a job. To later say no before i could even make it to the store location.

  23. i live in Simi Valley california i reall y didn’t like chipotle but my family instead this was a great place so they came home with a bag of chips and salasa and a taco and yes it got me. so the next time we went in therre to order our food and we didnt even get to the counter and the young ladie was yelling what do you want and my girlfriend said a bowl and next it was being push on her what she wanted and then she just push the bowl down and then she said what do you want i said tacos and she just threw corn on said rice,bean,meat and move on to the next customer while my girlfriends food was still waiting for her food. then i just went and the bag of chips were half old and nasty and charge 3.50 for like 1/4 bag i ask the guy and he just threw the bag in trash and gave me another and then when we got home in avocado peelings and all the meat was cold and nasty . what kind of place now our youu people running overr here i will never ever again go there. the cashier was talking about how his shoes was tearing and he pick up his shoe and then made a comment how he just ate a chip and how nasty it was??????? i look at him and he just laugh and i told him wash youur hands.

  24. I would like to speak with someone as soon as possible….I absolutly love Chipolet eat there all the time…I just had the worst expreince ever and this was the first time. I faxed over a order for a Barbocok Bowl and it wasnt now meat it was all FAT and they gave me brown rice when i ordered white i am highly upset about that…and when i took it back they wouldnt even give me another bowl, they said i should have checked it before i left

  25. Wow! It’s hard to reach someone at corporate level! I would like to have some type of contact with Monty regarding some experiences. I understand that this is highly irregular, but would like to do so anyway.
    Thanks!

  26. I am a regular customer at the Severna Park, Maryland location…the line is always down to the entrance and beyond, probably the most popular spot around. Normally I have been very satisfied with all of my meals, but tonight I had a difficult time getting through my steak tacos because of all of the fat in the meat: indigestible. I photographed about 8 pieces of grissle that was left behind…a disappointing meal.

  27. Ordered my food, went up to the cashier, I asked her if there was sauce where the napkins were, she said no ma’am there isn’t. I was like I am a guy, not a ma’am.Hell I have a goatee. She started laughing in my face, I grabbed my food and walked to get my napkins, and as I’m standing there, another employee said, whats wrong with him, she said I called him a lady and he got mad, then they both started laughing. I called afterwards to speak to a manager named Josh Garrett. He never took my name or phone number and only offered me free food, which I refused. Josh didn’t seem to care and therefore will never step foot in there again. I write for our local paper that oh about 100,000 people read here in austin every week. I will be writing a review from hell about this place, hope they close this location down.

  28. I not a writer but I had my first Chipotle experience back on 1998 in Shaumburg,Il and since then I have been a true fan of their food but my past experience in Crestwood location was awful not a happy customer and I have never been disappointed till now 15 years later ..I had to wait ten minutes for carnitas and white rice finally the rice show up but no carnitas I had to wait longer finally I substituted I went with chicken and it was burned and dry also the steak was not cooked well [red]was raw in the middle.The people taking orders were not in tune with each other and the only girl taking orders was/looked confused to me was the only one also serving the cold part of the counter while others where not being productive..if this wasn’t enough once I got home everything fell from the bottom of the bag due to wetness i picked it up and went on..the steak burrito had double tortilla and was leaking from one side and I never had this happen to me EVER.I soon learned they had being open for 4 days[Nov 27],but anyways everybody working there was not properly trained and I believed they should had brought other employees from other near locations..truly disappointing.I should had brought everything to the store but by this time I was outrage and I calm down and understood the problem and the problem was of them being new and not well trained also the food had no flavor at all sorry for all the typos.

  29. Your customer service number might as well be disconnected. Tried numerous times and never got thru. That to me shows lack of concern for the customer and his/her experience.

    Thoroughly unimpressed

  30. Norwood store sucks they couldn’t even change a 20 was out of half of crap so not eating there anymore spent almost 40 dollars on food that’s to nasty to eat so thanks for ripping me off horrible attitude to Norwood sucks workers are stupid

  31. I love the food, but every time I order its like pulling teeth to get a decent size portion of food. whenever I ask for a little more they only give you such a small amount. they always give you the look of shame b/c you ask for a little more. the workers act as if they personally went food shopping and paid for it themselves. and has the nerve to charge you so much for a little bit of food, what a shame

  32. Hello there I wanted to drop sum lines on what a horrible experience I had with the miidletown ny location yesterday we ordered on line for our office about 10_,12 people when the gentleman arrived for our order they never had the order ready for us which is a little disappointing due to the fact that’s the whole reason we faxed it in was to avoid delays to make a really long story short when he arrived at our office w the orders that were recited to them all the orders were wrong what was worse for me anyway was another employee went back to the store to get all the orders fixed my order was probably the easiest I just didn’t want any rice in my burrito I just don’t like rice but when the second burrito came back again the rice was in there I was the only one that didn’t eat even though I paid jus like everyone else I called the store to speak to the manager because I wanted a refund for food I wasn’t goin to eat just really upset it’s really not that hard I don’t think I’ll go back to chipotle even tho the store is kinda new to the area pissed customer

  33. We’ve been eating at Chipotle almost every week. I even spoke to someone a year ago telling them how great the manager of Chipotle’s 901 Broad Hollow Rd, Farmingdale Ny 11735 and how clean and the service was great each time we ate there wiil las night 12/19/2013 while we were eating we almost threw up……..one of your workers started cleaning up the floor with paper napkins etc and emptied the trash can an a second later he pulled out brand new napkins to restock them, touched every cap on your hot sauses to tighten them with gross filthy hands ,he went to picked up more paper on the floor by the cashier and placed the dirty paper on the counter where our food has been. Who knows he probably cleaned the bathrooms before he did all of this. And the rag he used was just thrown in the cabinet. What a shame

  34. Today, I stop by the Chipotle (lunch -1:00 p.m.) in Damascus MD. They were a white teenager servicing and I asked for extra chicken. He asked me “if I wanted double meat” and I said no. Then, he said, I was not allowed extra meat. A white man was behind me and asked for extra meat and he was given it. I am a black female with a master degree and have lived in Damascus for 17 years. I am aware that Damascus community can be stereotype, but this was discrimination. I asked to speak to the manger and she did not address the issue. I have eaten at many Chipotles and never had this problem. Very disappointed

  35. Please forward this to corporate headquarters as the link to “talk to us” is not active!!! The following is regarding the Chipolte in Orland Park Il, 151st La Grange. Our family eats at this particular Chipolte 2-3x a week (or rather we used to). We used to brag to others whom do not live in our area that “our Chipolte” was the best, the freshest, quickest, cleanest, nice staff, etc etc. That all seemed to change when the last manager was “let go” a few months ago. I believe his name was either Ryan Murphy, Ray or Ron? Since that time this particular restaurant has significantly declined in all aspects listed above. The line is frequently to the door, moves extremely slow in a disorganized manner, the restaurant itself is not clean, tables and floor dirty and service the station frquently low w/ supplies. This particular day we carried out and received guacamole that was brown in color. I attribute all of this to poor management/supervisor experience. When Mr Ryan was there, he had a way with not only costumers but it was very apparent her got maximum performance from his staff. Service was competent and family oriented. I felt it was time to write since it has actually gotten to the point that we drive a town away to eat at another location and/or adjust our schedules going at a time just to avoid the poor slow service.
    Very disappointed and can’t imagine what this manager did that was so bad that it warranted jeopardizing your reputation and customer service.
    S. McMahon
    Orland Park Il

  36. There is a new Chipotle opening in Miami. I called today at lunch time and the young lady told me that they open tomorrow and this evening between 5 and 7 they had free food if I was interested. My husband and I were greeted at the door by a very rude unprofessional Manager named Julian B. Nijangos who is the current Chipotle Area Manager. I would like to discuss how this man was rude to me with someone higher up so they can see the type of customer service that he is reflecting on your stores.

  37. I recently visited the Chipotle on La Grange in Orland Park,IL. I encountered a manager who became angry when I asked for hard shell tacos and subsequently served my tacos with so much salsa out of resentment for me that the tacos were cold and inedible thereby serving me a substandard product and expecting me to pay for it. I am angry at Chipotle and will retaliate by not supporting their businesses any longer.

  38. After working at chipotle for about 8 months I am very disappointed with chipotle. The chipotle in Clinton MD is very unorganized, low quality, and the mangers there are some shit. They do whatever they want with their employees. The don’t deserve to run their store. Managers Reina Cortez and Blanca Zavala are the worst managers. Something should be done. They gave my check to another employee instead of giving it to me. The fired me without giving me any warning or written notice. They never had the schedule up until that same week. The store is always dirty, it’s understaffed, and unfair treatment is given to the employees.!

  39. I can’t believe that people who are disabled and can’t get around and don’t have access to a computer are not able to speak to someone regarding a serious issue with a chipolte location!!! Looks like a lawsuit will be the only way to get the point across!!!!!

  40. I went to the location on East Brokaw Road In San Jose, CA yesterday afternoon (around 1:30). This location is near work and the service is usually okay at best. I ordered three salads with a side of guacamole on each to go. The first two were fine. Prepared as I requested. The third however, another story. They ran out of guacamole but said more is being prepared in the back.They also appeared to be out of salad dressing but said they would bring out more in a moment. I paid for my order and said I would gladly wait for a few moments for the missing items. After waiting 5 minutes, I asked the cashier who according to my receipt is named Daisy if it would be much longer. The girl who prepared the salads (I’m unsure of her name)went to the back apparently to check, but I could see her talking and laughing with some guys. She came back about three minutes later and said the guacamole was going to take awhile longer and they were out of dressing for the salads. Now, I could go without guacamole on the salad, but the thought of salad without dressing was unappealing. I asked it it would be possible to refund the one salad and purchase another item. The girl very rudely said “No. I guess you will have to do without guacamole and salad dressing today”. She then turned and walked back to where she was visiting and laughing with her coworkers. The host Daisy did attempt to apologize. I feel this was very poor customer service. Perhaps the higher ups at Chipotle need to better train their employees in dealing with customers, speaking and treating them with respect. People with no respect and rude manners do not belong in jobs working with the public.

  41. Just had the worst experience ever at your restaurant at 4338 Kent Rd in Stow, OH. Your employee told another employee to take it easy on the rice. I received a table spoon of rice for my salad bowl and my husband received a teaspoon of rice for his burrito. The employee then got snippy with us and was just was not very nice. I am choosing to refrain myself on using a few choice words. Please contact me at your earliest convenience. No one should of been treated like the way we were treated at this restaurant.

  42. I went to chipotle in the oak park mall in Kansas I got charge for seven Bowls and I just order six I told her that I just got six she went back to check the camera made me fill like a thief she made me wait for over ten minutes before she came and gave me my refund and she was very rood I will never visit any chipotle or my family .

  43. Dear Sirs or Ladies I was in your Frankfort ILLINOIS store on tuesday of this week. My wife and I enjoy your food but at this particular particular visit it was not a good experience. It started off with choices my wife wanted guacmole the young lady put a very small portion on her barreto bowl my wife asked if she could put a little more on and was told thats the portion we serve if she wanted anymore it would be two dollars more,then we get through the line and wanted to sit outside noticed the tables and chairs had food on them my wife called to a girl to try and get some help and the young lady guacamole her she called again and finely someone came and wiped down the table.I wanted you to know this because i believe this sends the wrong message to your customers

  44. we love chipotle & we had a really bad experience this time .we are vegetarain & even after i told them we want a veggie taco he did not change his gloves & when i asked he did not like it. the bell peppers were also burned & tasted bad.This is the first time i could nor finish my lunch

  45. To whom it may concern,
    I am writing in response to recent visit to a Chipotle restaurant in St. Cloud Minnesota, on Tuesaday August 19th at 1:30 pm. I have never had worse customer service. To start out I ordered a kids quesadilla, & had a very difficult time getting a large flour tortilla to replace the small flour tortilla that they had been out of at the time. They had told me that I could only get have a corn tortilla for my 3 yr old nephew, but I knew it was very unlikely that he would eat that. I thought that this would be a very easy decision, they had been out of a product and should have accommodated to whatever a customer had needed. Meanwhile having been obviously training a new employee in, a young woman named Maddie was not giving very good customer service. In my observation she was also not a very good trainer & may need to have a little more patience. I do believe, after myself being in the restaurant customer service industry for 25 years, that she needs to work on her customer service skills! After getting through the line and having her be very rude to us, the man behind me commented, “this is the worst customer service I have ever had at a chipotle restaurant,” I’m not sure if he was talking about our experience, or his own bad experience. At the register, we were also initially charged full price for my nephews kids quesadilla, & that became a small hassle as well. I will not likely be back to this Chipolte location, although I will continue to support Chipotle because I love it, thank you for doing what you do!
    Thank You for your time,
    Cynthia

  46. Your Glendale, Ca store located on Glendale Ave, was very dirty. The bathroom toiled was overflown, and the floors were dirty. Inside your eating area, there was trash all over the floors. There were no lids for cups as well as utencils. I had to wait 10 minutes to get a fork, and meanwhile, there were 6 employees working behind the counter. I took my food to sit outside, thinking it would be cleaner, and the smell of urine was all around the tables and trash bin. The tables were rusty and dirty as well. The health department should be notified. I will never eat at this location again.

  47. I visited this Chipotle, and asked for a kids meal(number 1) cheese quesadilla. and recieved a CHICKEN quesadilla. how thats even possible without them askingme what meat is beyond me.
    Moreso, I am a VEGETARIAN!!!!
    on my lunch break. orginally they gave me a cheese Quesadilla but it was not the kids meal. I repeated myself not 1,2ce but 4 times to still get the wrong food. I then called the manager,JENNIFER. orginally the person who answered said she was TOO BUSY to talk. who says that to a customer. Jennifer then came on the phone. was zero help. combative. overall a horrible addition to the situation. I can see with the workers because she barely spoke english properly but Ms. Jennifer, the MANAGER, she needs to be RETRAINED ASAP! I need assistance asap! please can someone with customer service skills contact me about this matter.

    2. I ordered another item. the lady over charged me, when speaking to Jennifer she basically told me it was my fault. I ordered a chicken bowl with steak as an addition. i also ordered a side of guac.this ended up being 18.50. when initallly questing the cashier who barely understood me, she said it was fine and waved me off. I called back when I left the restaurant and Jennifer again, helped the situation ZERO PERCENT. no I’m sorry for the inconvience etc. very in a rush, horrible customer service.
    this is unacceptable. I would appreciate someone calling me or emailing me back in regards to this matter.

  48. On Sept.12th 2014 I went to the Richmond/Warrensvile Chipotle and was disrespected and loud talk to by a manager by the name of George, I was in the store at about 4:45pm the line was out the door, the had two(2) young ladies working the whole line. (they were doing the best the could) I asked to speake to a manager, the man came out with a atitude and ask me what the problem was, I said the line is out the door, can you put more help on the line, he stated that only two (2) people where schedule and it was nothing else he could do, I suggested that maybe he should help move the line, he stated he and another manager was counting money, so I suggested that maybe one of them could wash their hands and help moved the line, and he stated George “that we could either stay or leave, then he proceed to stand by the prep food and start tossed pieces of meat in he mouth from the pan with no gloves on. Also if I of those managers had been on the line or supervising the line the would have notice the one of the people on the line had messed up a bowl and used a little plastic cup to take meat off the top of bowl and put it on another (health code valiation). I spent of $40.00 dollars that day I don’t appreciate the way I was talked to or the people are not begin trained right. This the second time this manager George had been rude and disrepectful, is this the type of managers Chipotle wants to represent them, if so you will never have to worry about me again. Also way he was getting smart and nasty with me half the line of customers walked out. My order number for the day (9/12/14) was order #532 time on the receipt was 4:58pm.

  49. The worst Manager ever! My husband placed an online order and I stopped in to pick it up after work. after waiting in line over 15 mins because it was busy someone told me to just go to the register and pick up my order. No problem but once I got home my order was missing a few toppings ordered. I called back to the restaurant which was a little over 10 mins from my house. Frustrated because I didn’t want to leave back out and very disappointed with my order I called back to let the manager know my order was incorrect.I was put on hold twice finally the manager questions me about what time, my name, what was on the order JUST to tell me to bring my food back in so he could verify that it was wrong and then he could get me a complimentary new one. I said I’m sorry I was just calling to inform you of how I was displeased with my order, then I informed him that me driving back there with gas prices, including the time I already wasted there that he would not be doing me a favor by replacing the order I’ve already paid for and it wasn’t complimentary because I paid for it. he informed me in a snotty voice that “that’s all he could do!” I then told him I need nothing from him and asked his name. He told me Juan and then I asked his last name he said NO that’s personal and if you just want my name to place a complaint online Juan is all I needed! I told him goodnight and hung up. I work hard for all my dollars and pennies and to have him get upset and insult me after they have made a mistake was the worst form of customer service. I don’t need anything but I just felt that this company should know how in certain areas Management feel that they can treat customers any way they want. BERWYN, IL on 22nd and Cermak

  50. Tuve una de las peores esperiencias en el chipotle de Herndon me gustaría que alguien podría hablar con esa persona que me descrimina el nombre de la señorita es Gladys no estoy muy de acuerdo con lo que hace conmigo soy de origen latino me encanta su comida es por esa razón que ya no voy a seguir llegando con mi familia a esa localidad creo que por un mejor servicio no me importaría manejar hacia reston soy cliente de hace muchos años y esta persona les está botando la clientela Grasias por su atención atte.RAFAEL CORTEZ

  51. My daughter ordered white rice with chicken (a chicken 3 pointer) and added steak. I was charged for a chicken bowl 6.80 (1.95 more than the 4.85) and 2.95 for the steak. I feel since there was nothing added to the rice and chicken, it should have been a 3 pointer. They said since I added steak, which I paid for it was considered a chicken bowl. I feel I was overcharged 1.95. This place has gone down hill since they opened. They also charge more and give you less meat.

  52. I will never eat at Chipotle again and will spread the way they treat their manager’s. Ashley Bell was an excellent manager, her standards of expectations were old school for being as young as she is. And the young “adults” couldn’t handle it. The lady who fired her is ridiculous!

  53. Love your food. Would eat there everyday if I could. The problem is the hot spice either in the tomatoes or the chicken are way too hat for me. Can you please have a menu without hot spice. i know the little ones have a problem with that also. Other than that your food is perfect. thank you tawny

  54. Love your food. Would eat there everyday if I could. The problem is the hot spice either in the tomatoes or the chicken are way too hot for me. Can you please have a menu without hot spice. I know the little ones have a problem with that also. Other than that your food is perfect. Thank you Tawny

  55. I went today to 1166 Hempstead turnpike
    Uniondale , Ny . They didn’t have nachos . How it is possible that a Mexican restaurant doesn’t have nachos ?

  56. Horrible experience and never was able to discuss complaints with manager. When corporate called a Doran (women) Customer Service Analyst called me back she was not sympathetic with my situation. I want to talk to higher management VP, CEO, and stock holders about my encounter.

    Need to be compensated in some form or fashion.

  57. Hi! I just wanted to informed that I went to this chipotle about 30 minutes ago and I order a quesadilla just like I did 2 days ago and sunday as well and everytimr I go they charge me different prices. On sunday, the manager was very nice and told me it was $6 then wednesday it was $7.50 today I go and they say its the same as a burrito which is $9.00. Im making a complain because they only thing I put in my quesadilla is chicken and cheese since they cant place anything else because they have to place it in the grilled. Im pregnant and i just wanted my chicken and cheese quesadilla and the employees was making it really hard for me and end up charging for it as a burrito which I think is not fair. If I would of be a bad person I would of request for everything else that i will put in a burrito on the side since they are charging me for it. But I’m not a mean person and like i said im pregnant therefore I don’t have the time for it.

  58. Chipotle is getting way to expensive, And they are getting way to skimpy with the toppings.( The burritos are 6 dollars + dont be so skimpy, put some topping on , dang! Im starting a boycott page

  59. I Love Chipotle which i why i always use their online catering for our training events. I nevered complained before but today I had one of the worst expierences. I made an online order this morning and had to wait over half an hour after the origional pick-up time for my order to be ready. The girl who was taking care of my order was only half done when I arrived at noon. She said it would only take 15 minutes more but it was twice as long. I stood and waited for the rest of the order to be made when she came to me and asked if it was ok to give me the wrong order. She had mixed up my order with another one. I was so irritated at this point. I am not only late with the order for my training class but she wants me to serve our guests food they didn’t order! I told her that the order was not for me and it needed to be made as it was ordered. when she was done with the order she began droping the food into the box and it almost all fell over because she had it at an angle on the pick up window. I held the box as she carelessly kept droping the food into it. She then went on to tell me i should call ahead next time if i want my order to come out on time. I asked her if she could help me out to my car with my large order and she said she was too busy! This Type of customer service makes me never want to use Chipotle again!

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