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Contact Buffalo Wild Wings Customer Service

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Contacting Buffalo Wild Wings Customer Service Center

Buffalo Wild Wings is a corporately owned and franchise restaurant specializing in chicken wings. The atmosphere of the restaurant is casual, where customers can come as they are. The company began in the early 1980’s and has since grown by leaps and bounds. Buffalo Wild Wings now has more than 650 locations across the United States.

Since the lure of the company is the customer experience, Buffalo Wild Wings values the opinions of its customers. When a customer has questions or concerns, the company provides multiple avenues so customers can contact the customer support team. Customers can connect with the customer service department by phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-499-9586
  • Corporate headquarters: 1-952-593-9943

Mailing Address

Buffalo Wild Wings Corporate Headquarters5500 Wayzata Blvd, Suite 1600 Minneapolis, MN 55416

Official Website

Visit the official Buffalo Wild Wings website https://www.buffalowildwings.com/ to order gift cards, find promotions, shop, review items on the menu and have fun. The main page allows customers to play interactive games and also find out invaluable information relating to the company. Customers without a local Buffalo Wild Wings can search the store locater in order to find a location near you.

Customer Service Email

Customers wanting to communicate with the customer service department by email can do so here: http://listening.buffalowildwings.com/contact.php. The company allows customers to voice questions and concerns which are general or specific to particular location. We asked a relatively general question, what are the hours of the customer service department. We received an immediate automated response stating a representative would respond, but no time was provided.

The customer service department can also be reached on the Twitter page and the Facebook page.

Our Experience

One of the better customer service experiences we encountered was with Buffalo Wild Wings. Although the customer care hotline featured the traditional options in order to better direct the call, we were able to connect with a live agent in less than 30 seconds. Typically, we wait several minutes prior to speaking with a customer service agent.

We asked the customer support team how to check the balance on gift cards. The agent gave us a link on the website which shows the process as well as the phone number which provides customers with their balances. In total, our call lasted less than 90 seconds. We enjoyed our customer service experience. How did the customer support team handle your concern? Take a moment to let us know in the comment section.

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Rate your customer service experience:
Rating: 2.3/5 (3 votes cast)
Contact Buffalo Wild Wings Customer Service, 2.3 out of 5 based on 3 ratings
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18 Comments on “Contact Buffalo Wild Wings Customer Service
  1. I am contacting you in regards to the Buffalo Wild Wings in Carmel, Indiana. Someone should get a hold of that restaurant before it closes down due to very poor service. It’s a shame because the food is pretty good, but the service is terrible. We go there quite frequently, hoping that the service will get better, but never does. I was just there with my family last night, Sunday May 19th, after a day at the track. Where do I begin…We stood up front waiting for someone to even acknowledge that we walked in. After about 15 minutes, someone greeted us. We were sitting at our table for 20 minutes or so before our waiter even took our drink order. We all got our drinks except for my husband. He ordered a beer and had to end up going up to the bar to get it. The waiter never brought it to him. I refilled my kids drinks twice on my own which is something I thought our waiter was paid to do. I wouldn’t have minded that so much if we didn’t have other problems throughout dinner. Our wings finally came out and neither one of our kids had sauce on their wings. so, those went back to the kitchen. They brought them back out and only one kids order was right. The wrong sauce was put on my daughter’s wings so it had to go back again. By then, we were ready to leave and she hadn’t even been able to eat. We complained to the manager and I was not impressed with him either. I am not sure what kind of training they go through, but he was not very professional. We basically got most of our meal comped, which was okay, but I felt I needed to notify someone of this fiasco of a restaurant. In my experience, it’s the managers responsibility to keep up the tables if the waiter/waitress is overwhelmed and make sure you are staffed for business. Someone was not doing their job. Unfortunately, I overheard two other tables complaining as well. It’s a shame because my husband and I really enjoy the food there when we do get good service, but they will be in trouble if they don’t get their stuff together soon.

    Jenny

    • Jenny,

      if it is so horrible why do you keep going back there? The place was obviously really busy. Who exactly will be in trouble?

  2. MY family and friends just ate at Buffalo wild wings in Fayetteville, AR. We were all very disappointed in our service we received. First our wings were under cooked More that one wing was bloody at the bone. Under cooked in any bodies book!!! Second, all of our wing flavors where mixed together in the same plate. We had 4 different sauces. Two of the flavors were in opposite ends of the hot spectrum. Honey Barbecue and Jamin Jalapeno. Between the two you could not tell the difference. In the big platter they mixed 4 flavors and they were not labeled we did not know what was what. The management said it was a corporate decision to group flavors together. Another bad decision!!!!! Medically you could kill someone mixing hot and mild together!!!

  3. I recently ate at Buffalo Wild Wings in Tucson, Arizona. I never seem to have good service there. I ordered 4 burgers ToGo and they were all messed up. So I called back and told a manager I didn’t have time to come back but that when I did I would call. So I called today because I was going to go get the order. When I told the girl that answered the phone about this situation she told me they were very busy but she was sure they would replace the order if I came in and then hung up. I didn’t want to do that so I called back and asked for a manager. I was passed around to 4 or 5 people, put on hold and passed around again. By now I’m extremely irritated. The last person I talked to was Mario, a manager, who told me I needed a receipt, to get Corporates number on-line and hung up on me! What kind of service is this?! Over 4 burgers! Now really, don’t u think if I wanted to lie about getting my food replaced that I would call back or choose some of those Wings? C’Mon.

  4. Visited for the first time in palm bay Florida. Hostess was a train wreck and the rest of the Staff was so drugged up couldn’t even complete a thought. Will never go back. Waste of time and horrible experience, would never bring a child there.

  5. I usually buy wings from Buffalo Wild Wings, who have great tasting wings. I usually get my wings from Knightdale, NC but this time I went to Garner, NC and they had the worst tasting wings they did not have any flavor. I emailed Buffalo Wild Wings through their website three times and never received a call or email back from them.

  6. Just left the Kenosha WI location due to rude staff AGAIN! We were there on 10/31 for a football game that they could not turn the volume on for… It was the only game on that night & that is why we go to, or went to bw3, they played music over the entire game, the server didn’t get the manager til the end, who was useless and did not address the problem. Giving you the benefit of the doubt, we went back today only to have some snotty young girl give us an attitude because we wanted to be around a certain screen. The table was open but apparently not in her area. I’m sick and tired of this “the world owes me something” attitude and shit customer service. I will never go to bw3, especially this amazingly rude location, ever again. There are other much better options where we can be treated respectfully as customers.

  7. I was given a gift card by a friend for Christmas. My wife and I went to BWW at hwy 153 Hixson tn. When we finished our meal I gave the gift card to our server. She promptly returned and informed us that the card didn’t match the number on the receipt. I took what little cash I had and paid for our meal. I called my friend and he took the card and receipt to the restaurant the next day 12/ 27. He called me and informed me that the manager couldn’t give him another card but instead gave him 10 $5 paper coupons which were limited in their use. I was to take the $5 coupons on my next visit and explain to my server how the coupons should be allowed on any purchase and she would in turn explain to the manager on duty ETC—-. I told him to just forget it . it isn’t worth the hassle. . What poor management . I’m not sure there will be a next time.
    My friend just came by and handed me a new gift card. He has made a total of 4 trips to your Hixson Tn location trying to get this resolved. The person who gave him this new card offered no apology whatsoever. He should have been compensated in some way. I will try to use this card and if it doesn’t work . I suppose I will have to wash dishes or sweep the floor . I will go broke next time and see how this works out. It seems that management doesn’t care because it’s the way the corporate
    operates. Glad I’m not an investor.

  8. I went to the location in Torrance California .the worst experiencwe made reservations. (paid) for super bowl …and they accidentaly gave our table away

  9. I am very disappointed by the restaurant buffalo wing at west chester ,ohio . Tuesday, 2/11/2014 I ordered my lunch which was wedges with cheese, and boneless wings . it is found that most of wings were not the real meat they were chicken skin with the crispy thing around them, that why Wednesday, 12/02/2014 when I was ordering again, I gave as instructions to check the wings ,i do not want the same as last time . I arrived the order is not finished and I made my order half an hour in advance. they bring me my order,I went to the car, when opening I found that there is no cheese on the wedges , I took the order and I returned to the restaurant, when the waitress saw me ,she get angry and wonder what happened.i explained to her the situation and she took the order to the kitchen and come back after 30 seconds and gave me food,it was so embarrassing because people are behind me waiting, I take my food and I left the car where I opened and saw just a layer of cheese on the wedges without melting. I could not go back because I only have 30 minutes for my lunch that is why I ordered online 30 minutes before i go , so at the end I left the store at 12:22 and could have a chance to eat my food.i don’t this that i am going there again and it is a shame that i am going to miss my favor restaurant.

  10. We ordered food on new years eve for a early dinner at 10525 S 15th St #100, Bellevue, NE 68123 when we picked up our food we found multiply hairs in it. not just one of the dinners but all of them. I called down to the store and spoke with Jeff, he offered to replace the food. I let him know that although I understood why it would take 45 min for replacement i would not wait again, and that maybe down the road. Jeff while very nice agreed to credit my credit card stated that later down the road I could always call in and get my order replaced as a way of assuring me I would continue to use this establishment. At that time. I was convinced that it must just been a bad night there and accepted that offer. On this date 2/13/2014 I called down there first asked to speak to jeff, he is on vacation, I then asked to speak to to another manager, Damion I beleive is how you spell it. I spoke with damion and let him in on what jeff had told us and the only respose I got back was there is nothing written down like that in the office, I then actually gave him more time to make this right, he did not, i asked him when jeff would be back, he stated next tuesday, I said i will talk to him then and not be so happy about it since he didn’t hold up to his end of things and make a note of it. Damion procedded to just say ok and that ended the phone call, While I am not asking for you to give me something your manager offered his solution (mentioned above) I took it and and take it? I am really offended by this. It is not like the order was $10 … we had 2 orders of mild boneless, 1 order of 12 wings 1 order of 12 boneless and fries. and what appeard to be hair in all our food. like almost 60 or 70 dollars worth of food in the trash and 1 hour of our time, not to mention us having to go some place else to get dinner. I would hope you don’t treat all your customers like this.
    Dave Loftus

  11. I went to the BW3’S in Elyria, Ohio. First mistake. I took 3 children and 3 adults. They added 18% gratuity which should only be applied whit parties of 8 or more. Then the service was horrible. Took 45 minutes to get our cold food. I then filled out the complaint form on the website. The manager called me and argued with me about the service and the gratuity. I wasn’t asking for a handout. I wanted to go be every Tuesday. I will not. How do you argue with a customer?!?!? My bill was 70.00 after gratuity was added. Another loss in Elyria.. Go figure. HORRIBLE!@!

  12. I went to BWW in Ashland, Ohio and requested a beer. I was asked to show my I.D, no problem, I’m 25 and was denied because it was a British I.D. I am on vacation in the USA so only have British I.D. I was then told by management it is ‘state law’ to not accept overseas I.D. I was then told I can apply for a US license and come back. Who was this guy…. I lived in the USA for 8 years and am aware that that’s clearly incorrect. Once they were aware their reasoning was complete nonsense, they then said it is a corporate rule. I’m writing to try and get an answer on this. If its incorrect, that location should be made aware of that, if it is the rule, then I would like the opportunity to speak with upper management. My drivers license, and passport, which grants me the ability to move around the world and drive around the world doesnt equate to subsequent evidence or right to drink an alcoholic beverage tells me that BWW corporate has something to answer for. Its prejudice and demoralizing as a customer to be told anything but a USA I.D is sufficient. Who do you guys think you are?

  13. We recenently visited one of your francises in Horsheads NY.
    We were greeted and promply seated with menus. We were told someone would be around shortly for our drink order. That was the extent of the service. We decided what we wanted to order for our entrees and waited, and waited and waited. We waited aprox. 25 minutes and no one showed. We watched as people that had come in after us were enjoying their drinks and appetizers. I also watched as other workers fumbled around like they were looking for something to do, even glancing our way several times. We finally just got up and walked out. On the way out we were greeted again, asked how we enjoyed our visit and asked to come back soon. It will be a cold day in Hell when I or anyone else I know will step foot into another Buffalo Wild Wings. It was a wonderful dinning experience!

  14. I wanted to let someone know at the head quarters that I believe Buffalo Wild Wings in independence,KY is by far the worst restaurant around. The place used to be great a few years ago, I’m talking great food, great service, great atmosphere. We always give them the benefit of the doubt that it will be better every time me and my girlfriend go, and we always leave pretty aggravated. Our food is always wrong, and I mean always, so much me and the manager should be on a first name basis. Something needs to be done, either our food is wrong and they say they will take a percent off the bill and then don’t do a thing, or waiting on service while watching your waiter or waitress eat there food right in front of you. All of my friends go there and the same complaint, we left last night 10/5/2014 bout 6:30pm , couple friends go up about an hour later and same thing, screwed up ones order not once but twice and on the second time , served him raw wings. The only reason we go there is to watch the games and have some beer, but honestly I’m fed up with spending on average $50.00-$70.00 and having crap food and or service . Hope this message is actually heard by someone in a higher power and something is done, because I know my friends and I are done with Buffalo Wild Wings of independence, Kentucky , until something changes . I’m not the type of person to ever complain but this is just out of control. Thanks for listening, and hope the company makes some changes.

  15. Hi BWW,

    My name is Antonio Rangel, I am a manager at Finish Line, and I go to BWW at The Outlets of Orange 2-3 times every week (Tuesday, Thursday, and whenever my friends want to go). I went from being a regular to now having triple thoughts about stepping into another BWW again. The customer service of the “shift leader” Teddy was just selfish and unsatisfying.

    It all started with a simple glitch when I asked for a mall discount because I was wearing my Finish Line uniform. My buddy and I were going to pay together, but our check was split, so I asked if our check may be combined. Nelly, our server, was happy to do so. She did an excellent job by the way. So when we received our combined check it read $33.?? (with some cents) while our original check was $32.12. I thought to myself, how is it possible that we are going to pay more when we get combined? The mall discount should either make the check the same or less, but it was more! I asked Nelly to get the manager so I can talk to him.

    I explained the situation to him, but he said there is nothing he can do. He can’t override the computer, which I find BS. Please excuse my language. He was watching over himself rather than the customer. He said, “I am just a shift leader I don’t want to get in trouble when i asked asked why I did it.” I responded, “You’re taking care of the customer, your DM will understand.” I literally argued more than 20 minutes just to get a $3.12 mall discount. This isn’t the first time either! But the first time the manager, at the time gave us a $5 inconvenience discount just because our food took more than 45 minutes. That is why I came back. In fact I always come back because of the good service. Take care of the customer, the customer will come back! I do not know if I’ll be back. I had manager friends from Zumiez and other Finish Line locations. My friends were upset also. The gossip will spread. Our party was a total of 6, but that 6 may turn into hundreds. That’s business!

    Nowadays it is all word of mouth. Social media is a plague. One person knows and posts something, next thing you know 300 people know. Please fix this.

    It is 3:05 AM, I open my store tomorrow morning (in a few hours) and I am writing this complaint. I would like to know how this may be resolved, because I am really upset.

    Thank you,
    Tony

  16. Dear Customer Service,

    I had lunch today at the Fairfield Buffalo Wild Wings on Travis Boulevard. After completing my meal
    I attempted to pay with my MasterCard debit card. My payment was declined at the register so I called
    my customer service number to check my balance and was told I had a balance of over four hundred dollars.
    I was unable to pay for my meal as I was not carrying cash. Upon returning to Vallejo I went to an ATM to check my balance again and was shown a balance of over four hundred dollars again. Why did the system at Buffalo Wild Wings fail me and cause me to have an unpleasant and embarrassing dining experience?

  17. I was @ Your Oregon Ohio Location Sunday October 12th to watch football and Eat….i was served an Odoules Bottled Beverage and when i took my first sip from the Beverage…I took in a piece of glass from the chipped neck of the bottle…cutting my lip and my finger getting the chunk of glass out of my mouth….It was brought to the Managments attention….and they replied…”wow…we’ll comp you another”i wasn’t expecting to get my butt kissed…but no one made an effort to stop by our table to see if there was anything they could do..or even ask about the issue….being a Small Business owner in the people pleasing Business…(Auto Glass)..i know what i would have expected out of me as a manager or others….i frequent that establishment atleast 2-3 times a week…with many others and will no more…Frickers here in Toledo is as or as good or better…and mite have handled this situation a littlt different….try to learn from this….Matthew sell

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