black-and-decker

Contact Black And Decker Customer Service

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Contacting Black & Decker Customer Service Center

Black & Decker is a power tool company, but they also dabble in larger equipment like tillers and lawn mowers. Customers can shop for new Black & Decker products, request support for current products and contact customer service from the main page. There is also a global site link on the main page for customers inquiring about the Black & Decker company. If you have recently purchased a Black & Decker product, you can use the Register a Product link at the top of the page to register your purchase.

Contact Info:

Phone Contact Numbers

Customer service contact numbers for Black & Decker are divided into departments depending on the product you are inquiring about. Choose the best customer service phone number based on your contact needs.

Mailing Address

Black & Decker is part of the Stanley family. Stanley is another well-known name in tools and equipment. If you wish to contact the main corporate headquarters for Stanley Black & Decker, you can send communication to:

Stanley Black & Decker
1000 Stanley Drive
New Britain, CT 06053

Official Website

Like most retail companies, Black & Decker offers an official website at http://www.blackanddecker.com and merchandise is also sold in stores. Customer service is available for all Black & Decker customers, including those who buy products in the store and need assistance at home. If you need more information on the two-year warranty included with all Black & Decker products, you can read more on the warranty portion of the main page.

Customer Service Email

If you need to contact customer service by email, you’ll need to register for an account. This is true even if you have not ordered from Black & Decker online. The registration is simple and free, but it is still a hassle for customers who want to contact customer service for a simple question. The registration page for contacting Black & Decker customer service by email is http://www.blackanddecker.com/Product-FAQs.aspx?mode=contact.

Our Experience

If you need to call Black & Decker customer service, press the number 0 three times to bypass the automated system. You will be placed on hold for the next agent. We waited about two minutes for the call to be answered (there was background music during the hold.) When the agent answered, we asked if she could give us the customer service email address. She stated there was no email address, but that we had reached customer service so she could answer the question. We asked if we should return a Black & Decker coffee maker to the store we purchased the unit at or to Black & Decker if it was defective. She stated that it was our choice.

If you have an experience with Black & Decker customer service – tell us how they worked for you.

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Rate your customer service experience:
Rating: 1.7/5 (17 votes cast)
Contact Black And Decker Customer Service, 1.7 out of 5 based on 17 ratings
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66 Comments on “Contact Black And Decker Customer Service
  1. Require espairpart of the Drill Machine 1)Armature & 2)Carbon Brysh so pl guide for the dealer in India State:Maharashtra City:Pune
    My Cotact Number is 09892273003
    India

  2. Do you not have a telephone number in United Kingdom? I have been trying for over two hours to find a simple answer on how to use one of you products(BDV))0121 …I have noinstruction manuel.Your helpwould be much appreciated, Thankyou, Gerald Godfrey

  3. To add more to my IRON BOX, I am using this from past 4 years and it is too good. I need to repair the handle. kindly provide me the Service or repair center number.

  4. BEWARE!! If you have over two hours to sit on hold for customer service for Black and Decker you’re in business. I am looking for a carafe for a programmable coffeemaker. I went on-line as the recording suggested. After wasting an hour checking sites, I called customer service again. Again I WAITED and Waited. By this time I was frustrated to the MAX. I called corporate to let them know that this service wasn’t acceptable. I was rerouted to customer service AGAIN. Again, I waited(and was ready to throw the whole product out.)
    After all this, I find that the carafe I’m looking to replace(due to no fault of my own) will cost $23.80. I paid around $35.00 for the whole product. Sound reasonable? I don’t think so. Again, BEWARE!

  5. We have a Black&Decker Dust Buster cyclonic power vac model CHV9600, Type 1 which requires a 9.6VDC rechargeable battery. We had contacted your customer service to find a service provider of your producti Nova Scotia, Canada to purchase a new battery and were given a telefone number which is no longer in service.
    Could you please let us know how and where we can purchase a new battery.
    Sincerely, H.D. Bochow

  6. i am looking for a trimmer levelfor a b & d h d l reflex plus GL690 630w but i am unable to find one can you please help . I have been told that this modle is discontinued but to contact you to see if you can help many thanks

  7. Hello im hopping you can help my dad has a 3 way ladder and the plastic 
    black supports on each side of  the ladder have broken I was wondering if it would be at all posable you could send me new ones 

    Regards Marie

  8. I have a 7448 type 7 120 vac 1.2a (nom1,2a) 60hz 10,000 opm double insulated.

    Questiom: I can see sparks through the side vents and here noise that i never herd befor.

    Is it safe to still?.

  9. Your new disign for drills etc. are breaking battery regulations, as they do NOT show + or – symbilles as all electrical products should be clearly marked And includes any type of bateries..If any body complains to the authorities you will have to recall all this product back to correct your error.

  10. Dear sir i do have black and decker car washer which is not working properly ned to be serviced where is the service center in Bangalore (India)fed up of ur product.

  11. I bought a Black and Decker coffee maker on 11/4/12 at Walmart. The maker will not set the program and the hot plate does not shut off. I called 1 800 231-9786 and requested a maker to be mailed to me. transaction # 40599524 and as of today have yet to receive the replacement. Please call me 713 504-7141 with a status on the delivery. I really don’t want my house to burn due to this faulty maker. Regards, Jean Tullis

  12. A few years back I purchased a cordless drill for light to moderate home use. I opted for the 12v model CD 120G. I was pleased with the performance of the product for the few times I used it. The last time I finished using it, I plugged it into the charger to recharge(as any reasonable consumer would). Turns out there is no shut-off switch either on the battery charger or the battery itself. The battery is not designed to be left on the charger and if it is, the battery will be ruined. That is just what happened I discovered the last time I went to use the drill. The thing hadn’t even gotten dirty, it still looked brand-new, but was useless. To replace the battery is almost the same cost as the entire unit.
    Because of this I will no longer be purchasing any more Black and Decker products. It seems this is an underhanded business model to require consumers to make unnecessary purchases of new equipment. I got about two hours of use from this device before it was rendered useless. It seems skimping on the electronic engineering puts this product in the same class as Detroit’s debacle of shoddily built and engineered autos in response to rising fuel prices and foreign competition back in the 70’s. Their short-sighted solutions allowed the competition to gain considerable market share that the industry is still trying to regain to this day. The CD120G cordless drill is Black and Decker’s Chevette.
    I reiterate, I WON’T be purchasing any more Black and Decker products because of this experience. Up until now the brand was synonomous with quality and innovation in the industry. Now it seems like another soulless corporation more interested in short-term profit than long-term viability.

  13. Hello;
    I am trying to contact someon in the USAm not China, about your Black & Decker screwdriver bits, Titanium “B4300″ “upc #8 85911 03310 7″. I would like to ask some questions in person like, Is this the same ones that were made a few years ago and about the style of the grove grips that hold the screw in place. The number on the package is in China and I don’t intend to call there.Thank You .
    David

  14. I have tried to get through on all of the phone numbers to get someone to talk to about where to send my air power hand drill. All of them do not answer or you are cut off the line. I am calling from Ontario, Canada. I finally called the person in the States and she was very helpful but she still couldn’t get me connected to them. I am frustrated about it all. This is unacceptable as I don’t have all day to wait to get one question answered

  15. I bought a Black & Decker Vaccum Cleaner (2000 W) from Lulu Hupermarket, Darsite in Oman on 22nd November ’12. In the first use, i found that it was not sucking the dust as a 2000 w vaccum clear should be. I retuned it the next day morning to the outlet customer care. And they informed me they will inform this complient to the product service centre. Till today I have not received any call from them by saying that the problem has been rectified and they did not returned back my money also.

    My house does not have place for these kind of waste product.

  16. The 800 number to contact B&D has kept me on hold for 115 minutes. I dialed the number provided on my drill’s instruction manual; (800) 762-6672. I want to replace the batteries in a cordless drill (4.8 v, Cat.No. 9045) EVEN THOUGH the manual states that they are should only be replaced by a technician. Please provide technical information about the NiCd batteries in this tool. I want to know the voltage of each individual battery and the power rating for each battery (Amp hours?). Please respond with this information and while you’re at it, provide the charger stats too– voltage output and mA being provided to batteries for a recharge. If the information is not handy let me know and I’ll be patient while you get it.
    My call to the 800 # has not been answered and I expect better service. Hopefully this contact will deliver better results. Thanks, Andy.

  17. Have been trying for a month now to get refund or replacement of defective coffeemaker (CM618). Was told a month ago that a refund check and a RMA label would be sent. Several calls later no check, no RMA label. On second or third call promise was made that an RMA label would be sent via e-mail. It was never received.

    The customer service providers are either malfeasant or else the whole thing is a fraud.

  18. Dear Black & Decker Customer Service

    Up until today I was a proud owner of a Black & Decker coffee maker. I went to make my daily brew of coffee. When the coffee maker completed the cycle the machine started to burn up. As I tried to get the coffee maker outside a piece of molten aluminum fell out of the bottom burning my floor.

    I have photos I can send you if you wish. Failing that I will be more than happy to forward the photos to the Consumer Protection Branch of Canada.

    I look forward to your reply

    Wesley Chapman

  19. Dear Sirs,

    I am looking for a waffle maker that has removable grids. Those are much easier to clean. Do you make one with removable grids or will in the future?

    Thank you.

    Julie A. Van Pelt

  20. I have buyed a black& decker coffee maker model 4 cup dcm55 my carafe is broken. so tell me where i can get that parts. tell the places near adyar or thiruvanmiyur in chennai

  21. I recently purchased a 12-cup programmable coffeemaker Model CM40005. The coffeemaker works fine but just want to let you know that the design (water level markings inside water reservoir) is poor for someone who is left-handed as well as being short.

  22. I purchased a 18 volt Black and Decker weed eater and the batteries did not last very long. Due to my miss use of my Makita drill of which the batteries are very good I purchased a B&D drill till I could get my Makita fixed. The B&D drill also came with two 18 volt batteries and they can drill maybe four holes & put in four screws and they are done. Now I have a worthless weed eater and drill. No more Black and Decker for me.

  23. Your customer service is dismal. I can’t get an answer on the phone. I want to order a replacement battery charger for my weedeater. The part number is not listed on your website. I am not going to buy an entire new unit because it is impossible to get a part.

  24. to let you know our electric lawn mower was under 13feet of water after sandy and to our suprise once it dried out we are still using it thank you for a great product it made us smile

  25. i have spent 40 minutes trying to make contact with customer service. trying to find an email address. How do I make contact to express my disappointment with the cheap way a black & decker edger is made

  26. It seems your web site is having difficulty. I went to register a lawn trimmer. I forgot my pass word and followed all the proms and question. Please send me my pass word and fix your site.

  27. I have a 24 volt weed trimmer about a year old. The line shoots out making it impossible to use the trimmer. Does B&D have a fix for this problem? I they don’t I’ve wasted a lot of money on their product. Will B&D buy it back?

  28. I have your “Lids off” and don’ know how could be without. I am elderly and my strength is not what it used to be. A friend would like to purchase one also. How does she go about ordering one?

  29. My B&D toaster oven of 9 years just broke. It easily accommodated a 13″X9 1/2 ” aluminum broiler pan. I would like to replace the toaster oven with a similar toaster oven of the same size. The toaster oven should have a 60 minute timer, bake temperature to 450 degrees and be non-digital as I have seen poor reviews for B&D digital toaster ovens. I just purchase a B&D toaster oven model No. CT04500S and it’s too narrow.

    Unfortunately, I don’t have the model number of my previous toaster oven that broke.

    Can you let me know which to buy? I have been unable to reach anyone at B&D by phone.

  30. I purchased a black and decker “the classic” iron a few months ago and it just died. It never did perform well. I just want to say you should be ashamed to produce such garbage.

    Debbie Leslie

  31. can opener model #ec475b has got to be the worst canopener that I have ever had the misfortune of owning. it will not grab the can properly and when it does turn the can it will not cut into the can!!!!!!

  32. This pertains to the GYRO palm screwdriver. This is an awesome device. I’ve gone through approx 20 drill/driver combos. The Gyro is the absolute best, except for one little item. The bits fall out if your work is below your hand; or when using hex based drill bits the bits get left in the work (wood). Would it be economically feasible to put a spring clip or ball clip device in the chuck of the Gyro? It would improve it’s usefulness 50%.
    Thank you for this opportunity to submit an idea whose time has come, if it hasn’t already.

    Bill Bauer

  33. i have purchased two black and decker 12 cup cofee pots in the last two months and they will not keep the cofee hot i purchased at walmart in rockvood tenn 37854 they will not trade or refund my money because i dont have my receipt nowi am stuck with a cofee pot that want work i am on a fixed income what do i do thnk you john jackson

  34. We have bought 2 Black and Decker Coffee pots within a year. M/N CM1050B. Both of them have quit working. They were bought at Walmart and this last one is not replaceable by Walmart. I guess we are just out the money. We will not buy any more of this brand.

  35. I have a CST1000 Black and Decker weed trimmer. It is made mostly from foreign plastic. I bumped the clam shell handle on the garage wall and it shattered. I was referred to my nearest dealer which is 350 miles away. I asked the receptionist to have the manager call me at his convenience so I could explain my frustration. She told me he was a busy man and I should call him back later. So much for qualitiy products and quality service in corporate USA.

    Roy Musland

  36. I purchased a 12 cup programmable coffee maker at X-Mas time and immediately had to contact Black and Decker because the carafe had small chips and scratches and a replacement was sent instead of taking it back to the store were it had been purchased and replacing it with a different brand, now the black finish is peeling away and I’m wondering what will be next to go wrong the automatic timer or the shut off could it possibly turn its self back on when there is no water in the coffee maker is this machine a lemon, are things going to continue to go wrong, I don’t know I want to know my choices are as soon as possible

  37. We purchased the Black w/ clock B&D coffee maker….It is the WORST coffee maker we have ever had….We have had 5 or 6 of the white B&D coffee makers and loved them…..This one spills and drips all over when pouring and we had to remove little lever that allows you to pour while brewing as it stuck so badly from day one that the water couldn’t run thru fast enough and carafe was FULL of grounds EVERY TIME…Thanks for reading…Just venting.

  38. I purchased the B&D 2-in-1 Food Process–Model#FP2620SC at Canadian Tire in Toronto. Ontario (Canada) almost 2 years ago. I use it perhaps once in two weeks or so (and I have enjoyed using it, even thought it is very loud). I last used it early January, before I went on vacation and then after I returned mid-March, I used it again, so it was still working at that time. Then at the end of March I tried to use the blender–it wouldn’t work. I tried using the FP bowl–it also wouldn’t work. It seems that the black plastic gear in the center of the top of the base, that the bowls sit on, is broken. The motor works, but the blades do not move I realize my warranty is probably over, but I don’t think that I have used this machine even 20 times since I bought it. My previous Food Processor lasted me over 20 years and I would certainly have expected at least 5-10 years from this appliance.
    Can you send me a replacement part this FP? Cost? It seems to me that I could easily slip it into place myself. Or tell me where in Toronto I can buy the part or take it to be repaired? I will give you my address when you reply to me.
    Please reply to me soon. I have already been without it now for 2 weeks and would like to use it again soon. I hope I don’t have to buy another one.
    Also, I would like to say that you don’t seem to have a Customer Service office in Toronto area; I’ve been trying to phone Customer Service # in the USA that I found online, but the wait times are horrendous; and even trying to find a part # or a repair depot in Toronto has led to nowhere but dead ends after hours of searching.
    Thank you — PY.

  39. Hello
    We got this electric knife 25yrs ago as a wedding gift.Wife used it in the house for about 3 yrs,I was cleaning some redfish and my regular elect fillet knife started getting dull.Wife was gone so I went and got the house knife and started filleting the rest of the fish.Been filleting fish since 1991 with the same knife.Well I think it finnaly cleaned its last fish.It gave out yerserday.It was a SlimGrip cat#EK100 Type 1.I was wandering if they still make that model or one with lots of amps.What elect knife would you recommend for filleting fish.
    ThanksAgain
    HowardTheriot

  40. One year ago I bought a Black and Decker
    Programmable 12 cup coffee maker from K Mart in Jacksonville NC.
    It only cost $39.99. 6 months after I bought it I had to use it in my sink only:(
    Half the water was running out of the bottom of the maker before it could brew:(
    I found out the hard way when I set brew time went to bed woke to water all over kitchen floor:(
    Thought u should know:(. Will not use brand again.
    Thanks
    Steve

  41. We bought a drill that did not work, bought a trimmer that broke twice all you people make is junk.

  42. I have been trying to find a place in or near Pickering On. Ca. to purchase B&D corded lawn mower model no. MM875. No luck with Cdn.Tire, Home Depot and Lowes. Some other models they might sell. I attempted to Contact B&D to have them tell me what stores here would carry that product. First call was to Texas where the server couldn’t tell me. Another call to Mississauga where I couldn’t get thru. Another call on another line and no answer. HUH… I went to Sears and bought a Craftsman. Sorry no sell here, no can buy.

  43. I just bought a model ICR05X steam iron……..worst iron ever. I had to buy a 15 amp extension cord to use the iron, the iron drags the fabric as you iron with it, the sole plate is short across the bottom and it uses more water than any other iron I have ever owned. DON’T BUY THIS IRON!

  44. I purchased a B&D 3/16 carbide tip bit and a Bostitch bit. The B&D is garbage, and I took it back. The Bostitch is excellent. The B&D is made in China; the Bostitch is made in Germany.

  45. I would like to let u know how thrilled I am with this new drill I bought it has lots of power it will drive a three and half screw like nothing it is lite weight also easy to handle keep up the making of great tools I will buy more in the future

  46. I recently purchased a B & D 3 in 1 Trimmer. While I am impressed with its operation as a trimmer, edger and 12 inch lawn mower I am not impressed with the fuel cells. The two fuel cells do not last anymore than 30 minutes. This is frustrating especially when it takes 4 hrs to recharge.

    Can I have these fuel cells exchanged for a heavier duty cell i.e. more capacity and longer operational time.

    I have other battery operated power tools and have always been supplied with the heavier duty types.

    Your response is both anticipated and appreciated

    RD

  47. I am highly disappointed I called customer service with Black and Decker. I have been given the run around since the end of June. I have called them repeatedly, emailed what they needed, and yet my claim is still unresolved. I told them I wanted my money back for a faulty product all while being in the under one year warranty window. The refrigerator has not been fixed nor have I received my money back for cost of purchase. They have lost me and entire immediate family as customers…SAD!

  48. I own 2 of the 20V max power units with all of the attachments. I am a Loyal B&D customer and now Have all these tools and the Batteries wont stay charged. My vehicle is sitting up on blocks waiting for me to finish the bumper hitch i am installing and even though i charged BOTH batteries all night they are both dead. these products are new, less than 2 months old. I want to stay a Loyal B&D customer, but i need some service. please return an email telling me what you will do to keep my business.

  49. Received a B & D toaster for Christmas 2012 and it has already gone bad. It is just my husband and I that use it and we rarely do. Poor quality and am very disappointed in product. We are in the market for another toaster and obviously will not be choosing Black and Decker.

  50. I have been calling corporate to complain about three (3!!) electric weed hogs (trimmers). First one was really great, sturdy and reliable. then the handle broke off. A friend was sick of her brand new one and i was shocked how “cheap” it looked. And the motor was really screaming on hers! then, the handle broke off!! THE SAME WAY!!!! 3RD was not a charm because it was CHEAPER than the first 2 and….that handle broke off TOO!!! SO, I am just one person and obviously not worth a call to stand behind their product…I will move on

  51. About two months ago I purchased your four slice toaster based on your company’s reputation. I was wrong. The toaster leaves raw places ad burnt places on the same piece of toast. One time a setting won’t burn a piece and the next time it does not to mention the fact that it takes longer to toast than my old worn out toaster. I am very disappointed in your product.

  52. This is a review I have just written for Amazon.co.uk about the KA280 4in1 sander.
    I cannot say here how infuriated I am about this product.

    I cannot recommend this product to my worst enemy. I have now had two sent and both have the sanding base plates impossible to remove, I have contacted B&D both times they say they have had other complaints about this!!!
    This appears to be a design fault. The guy at B&D suggested I try to lever off the base plate with a big screwdriver( Big Deal this should have been sorted in R&D dept. ) and if I damage he would arrange another replacement???
    So all in all I think this product should not be on the market until it’s customer friendly.
    My recommendation is a 5 minus star rating

  53. I received a spotlight as a gift, model number VEC156BDc, catalog SL102B, and it does not work, after spending a total of 96 minutes waiting for a customer service representative, three combined attempts, I am still unable to get a response to assist in fixing or replacing my spot light. I will never be purchasing another black and decker made product, if I receive one as a gift again, I will ask for it to be returned and get another manufacter’s product. I threw away my coffee maker and purchased a new one.

  54. I have 2 of your drills and that means I have two chargers and 4 battery’s and none of them well take or hold a charge, They haven’t been used very much because I usually use the bigger one’s that I have, I used to think that Black and decker was a good brand to buy but now I am losing faith in the brand name

  55. Hello, this Samuel Gattis in Salinas Ca. i bought a New Coffee Pot from WalMart, last week & love it.for my house, i liked it so much i returned two the store & bought another one, for my business which is SAMUEL’S BARBER STYLING SHOP here in Salinas ,CA. The point is Company’s never get the recognition from the buyer, so keep up the good PRODUCTS OK? THANK—-U—–P.S I told all my clients how nice is the pourer is what sold me on it—-MR.COFFEE will never compete with u——–MERRY XMAS to all ur employes-

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