Contacting Black & Decker Customer Service Center
Black & Decker is a power tool company, but they also dabble in larger equipment like tillers and lawn mowers. Customers can shop for new Black & Decker products, request support for current products and contact customer service from the main page. There is also a global site link on the main page for customers inquiring about the Black & Decker company. If you have recently purchased a Black & Decker product, you can use the Register a Product link at the top of the page to register your purchase.
Phone Contact Numbers
Customer service contact numbers for Black & Decker are divided into departments depending on the product you are inquiring about. Choose the best customer service phone number based on your contact needs.
- Power, Outdoor, Cleaning, Automotive, Lighting: 1-800-544-6986
- Small Appliances, Post Control, Garment Care: 1-800-231-9786
- Toys: 1-888-869-7234
- Books and CDs: 1-800-328-0590
- Garden Tools and Hoses: 1-866-771-2663
- Refrigerators and Freezers: 1-866-927-4833
- Shredders: 1-800-297-5028
- Paint Supplies: 1-800-264-5442
- Pressure Washer: 1-877-362-4271
- Storage and Tool Boxes: 1-877-638-7056
- Water Coolers: 1-888-828-1426
- Eye Protection: 1-877-723-4267 ext. 552
- Wood Storage: 1-800-668-0490
- Storage Cabinets: 1-877-638-7056
- Corporate: 1-860-225-5111
Black & Decker is part of the Stanley family. Stanley is another well-known name in tools and equipment. If you wish to contact the main corporate headquarters for Stanley Black & Decker, you can send communication to:
Stanley Black & Decker
1000 Stanley Drive
New Britain, CT 06053
Like most retail companies, Black & Decker offers an official website at http://www.blackanddecker.com and merchandise is also sold in stores. Customer service is available for all Black & Decker customers, including those who buy products in the store and need assistance at home. If you need more information on the two-year warranty included with all Black & Decker products, you can read more on the warranty portion of the main page.
Customer Service Email
If you need to contact customer service by email, you’ll need to register for an account. This is true even if you have not ordered from Black & Decker online. The registration is simple and free, but it is still a hassle for customers who want to contact customer service for a simple question. The registration page for contacting Black & Decker customer service by email is http://www.blackanddecker.com/Product-FAQs.aspx?mode=contact.
If you need to call Black & Decker customer service, press the number 0 three times to bypass the automated system. You will be placed on hold for the next agent. We waited about two minutes for the call to be answered (there was background music during the hold.) When the agent answered, we asked if she could give us the customer service email address. She stated there was no email address, but that we had reached customer service so she could answer the question. We asked if we should return a Black & Decker coffee maker to the store we purchased the unit at or to Black & Decker if it was defective. She stated that it was our choice.
If you have an experience with Black & Decker customer service – tell us how they worked for you.