Contact Best Buy Customer Service

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Contacting Best Buy Customer Service Center

Best Buy is an electronics company that sells televisions, computers, iPods, stereos and much more. You can order cell phone service, upgrade your existing phone and more from the Best Buy website or store. In terms of customer service, customers can choose to visit the Best Buy customer service page for contact information. There is also a contact us link that offers additional customer service options.

Contact Info:

Phone Contact Numbers

The customer service department for Best Buy is available by phone, email and traditional mail. There are no hours listed for the phone support line.

  • Customer service: 1-888-237-8289

Mailing Address

The Best Buy website does not list a customer service mailing address under the customer service link, but the contact us link does list the corporate address for Best Buy customer service.

Best Buy Corporate Customer Service
P.O. Box 9312
Minneapolis, MN 55440

Official Website

The official address for the Best Buy website is Customers will notice the main purpose of the page is to sell products, but the customer service side of the website is quite detailed. Simply scroll to the bottom of the page and look for the customer service and contact us links.

Best Buy offers a 30-day price match promise, 30 day phone support and 30 day return policy for all purchases made through the website.

Customer Service Email

There is an online email form for contacting customer service here:

When we clicked on the link for instructions on how to “allow” emails from Best Buy, we found an email address: We are testing this email address to see if it is a reliable customer service email address or just the address responses will come from when sent by customer service.

Our Experience

The customer service phone number for Best Buy is automated. We pressed 1 to hear the automated responses in English. Then the call started sounding more like a sales pitch than a customer service call as individual products were being described with options to learn more as part of the available selections. We pressed 0 twice to be transferred to a customer service agent. The agent that answered the phone asked where she could direct our call. We asked for a customer service agent with experience with iPad. We were transferred and the call was picked up by a representative in about 30 seconds. The agent was able to answer our question about the iPad quickly.

Do you have experience calling Best Buy customer service about a product, order or service dispute? Tell us your story.

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Rating: 1.7/5 (49 votes cast)
Contact Best Buy Customer Service, 1.7 out of 5 based on 49 ratings
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95 Comments on “Contact Best Buy Customer Service

  2. Our most recent visit at the location in Fenton, MO was both good and bad. An associate was kind enough to help us with finding our product that we came to purchase. He even helped my son by suggesting a solution to a connectivity issue and saved him a lot of money in the process. That was the good.

    Now the bad. After we selected our items for purchase, we walked the store for a few minutes looking at the different products that Best Buy sold. (Simple window shopping.) It has been a few years since I have been into that store. I was impressed with the items that were for sale. The entire time that we went from department to department, we were “TAILED.” We were asked several times if we needed help by one associate in particular. We went into different departments, and still followed. I became aware as we walked through the store, that we were being watched. UNCONFORTABLE.

    Maybe I’m too old to expect good customer service from a store so that my son and I are not targeted like we are about to steal something. I suppose that I will have to find another place to purchase the electronics that I wantand need for my job.

    My son was even unconfortable in the store. He commented to me about what the problem was with that “guy constantly comming up to us.” He noticed that it was the same guy over and over. Other asssociates seemed to be following us as well. I’m not as much of a fan of electronics as my son. He now doesn’t want to go into Best Buy any more. He purchases game stuff like a “MAD MAN.” Now he too can find another store.

    The reason that we went there in the first place, was to game related hardware.

    Bummer! (With that ending, I guess that makes me about 42 years old.)

  3. i received a text that said i won 1000 gift card from last month entry the claim number 4787 but it would not complete throw the information. and keep sending me to other sites if i won why am i going to other site’s
    when i called your number it i was told that it is not from you and don’t fill out any information but it was to late now i need your help to report this thank for your help Don

  4. On or about Oct. 1 st. I received through the mail a new Premier Annual Benefit for Geek Squad Serevice in the mail.I called the number ( 1-866-797-7367 ) Oct. 3 rd. to ask for them to come out to my house and help me fix my internet. The person I spoke to did not seem to know anything about this new service. I spent some time on the phone explaining to her what I wanted ( which was to use this Free House Call to help me get my internet working so I could access lap top computers in my home.)After a few minuts, she told me she was going to transfer me to another representitive. After a few minuts I was told by a recording the call could not be put through. I houg up and called the Geek Squad. When I got a representitive on the phone, I told her I wanted to take advantage of thei Free service. She did not seem to understand. I finally told her to send a representitive out to my home. The appoint was set up for Oct. 4 @ 8:00. The representitive came out and did a fine job getting my computers to access the internet ane interface with the lap tops in the home. I then went to Merrillville, and talked to a representitive at the Geek Squad desk. He was polite ( and patient ) about my request.I again explained to him that I wanted to take advantage of this free annual service. AFTER 45 MINUTS ON THE PHONE AND TALKING TO 3 OR 4 PEOPLE ON THE PHONE,I FINALLY TOLD HIM TO FORGET IT. THE NET RESULTS IS I HAVE AN 89.00 BILL ON MY ACCOUNT. In closing I would like to say Best Buy sells quality products at fair prices. and your representitives are courteous and professional. BUT YOUR CUSTOMER PHONE SERVICE LEAVES MUCH TO BE DESIRED. Thank You F. Hall Premium card # 0217869544

  5. Sir,

    I had paid Rs399 towards buying Blackberry mobile phone my traction number – 6082322, But till now i have not received any communication from your side
    Kindly tell us the status
    TS SANKAR(9841737233)

  6. I get an email from bestbuy saying they are going to charge me 39.99 in a few days for kaspersky to be renewed.I cal their customer service and tell me that they could not do anything and I should contact my bank which I did and they tell me they couldnt do anything.Finally after an 1/2 on the phone I found out I got to cancell my membership and I never joined nothing.So I called bestbuy again and finally got through to some one to cancell my so called membership.Got a confirmation no but they would not send an email stating that so I called the bank back to give them the number.I WILL NOT STEP FOOT IN BEST BUY FOR NO REASON EVER AGAIN.This is rediculous and spent 45 minutes getting this straightened out.

  7. As a long time best buy customer, and very satisfied with the service i get from my local Best buy, i must write to celebrate great customer service in a Best Buy that i dont frequent, because its not where i live, its were i work. the best buy in princeton nj, the moble section, Anthony, Naomi, Beth, and Kevin went above and beyond there expectations for me and my phone crisis. They are keepers and would love to work with them again.
    I hope this reaches them and they should be awarded for the amazing customer service they provided me!

  8. I’ve complained about this before… You guys really need to do something about this scamming site The information the send is very misleading and looks bad for your company.customers are going to stop trusting your company if they start falling for these scams: Your entry last month has WON! Texts from +1 (310) 874-6626

  9. I am very upset due to the fact that on Friday, November 16 2012, I was not allowed to purchase a camera that I wanted, even thou there are 7 in stock, all due to the fact that they are being held for black Friday. I had/have no problem paying full price and was not about to order one because I wanted & needed it this past weekend.

  10. Leena G. Vernon Hills, IL. Said she was store manager. Doubtful! Rude, under qualified, poor judgment, poor personal skills and ineffective at best. Best Buy needs to do better!

  11. It is obvious that they will not be involved in
    something that they cannot ascertain whether it is right
    or wrong. The policy offers financial assistance to repair your car and get it back on track.
    You may basically request for insurance plan quotes from companies and even obtain
    a prepared list of estimates.

  12. Horrible service. Unable to leave the store with product after my stellar credit was discussed by sells reps. They kept waiting for sales card and you get card in mail not in store. They had all they needed to give me my product. Left for Korea next day without the product due to their ignorance.2) my computer I paid cash for previously from best buy is in need of repair in less than a year. I am without a computer for 2-3 weeks. 3) Sent email to Best Buy Got notice they received my email said I would have response in 3 days.A month later I am still waiting.4)called today to terminate card automated message said I had won a 100 certificate press 1. Pressed 1 then told I was next in line then told call back some other time and best buy disconnected me. I did not speak to anyone. They are starless!

  13. i am pissed!! you people didnt update your computer records when my laptop was fixed in April and you just charged me bank account for kaspersky renewal THAT I DONT OWE!! you have overdrawn my account and cost me an overdraft charge and YOU WONT DO ANYTHING TO FIX IT! your answer is i will have to wait a couple billing cycles to get it staightened out-I DONT HAVE A COUPLE BILLING CYCLES TO WAIT!! I need it fixed NOW!

  14. I was on hold for 40+ minutes just to have your rep disconnect the call. So I called back and held on for an hour (seriously an hour of your repeated and annoying music and ads) only to be cut off again – without an answer.

  15. You have someone sending text message that say,
    Attn. Best Buy shopper your entry has won go to ttp:// and etrer code 2012 to claim your $1000 gift card today!

    you need to watchdog this….

  16. Customer service is horrible. I placed an online order thanksgiving day to avoid the crowds. I got an email stating some of the order shipped the following day. Then the next day I got an email stating there was q billing problem and to contact them. Called got whole of an Indian lady that said there was no problem the next part of the order was at the warehouse ready to ship and they had no idea why I got the email.the next day I got the same email again stating to call or else my order would be canceled. I called again this time I could only get an opperator that transfered me somewhere – who knows after 45 min. On the phone listening to a crappy broken record sounding Xmas music I hung up tried calling back 2x I couldn’t even get an opperator at tis point. So the next day I called again getting more and more pissed I was able to get an opperator no supervisors they had no idea how to help me and really didn’t seem to care. So I checked my email and found where the rest of the order shipped. So I guess the billing problem took care of itself. So when this problem happens again how the hell do you get the problem Fixed the customer service phone number is Useless all you get are stupid Indians that cant help you.there is no way to contact corporate.why send emails stating there is a problem when the problem can’t be fixed screw this and best buy.

  17. i am pissed off by best buy i ordered a sharp tv at bestbuy i placed the order by phone i recived email coforming my order it was one day sale at 699 best buy caceled my order giving me so many stupid reason one of them is tv was not in stock tvs are available all most all best buy store for 999 they are not willing to sell the tv for 699 any more because one day sale is over i find that is not fair i have order conformation no for 699 i need experty advice thanks

  18. Hi I would like to file a complain with one of your store services mobile. I purchase a plan on 11/29 /2010 for my son Iphone for 14.99 a month. I was told by Ms .Denise that this plan would cover any problmes we have with the phone,that we would not go thru the hassel of getting a reforbuse phone and i would not have to spend additiinal money like $50.00 s,and sent off for a replacement that his phone would be replaced with a new phone. This is why i paid fot this services. My son and husbanb went in on Tuesday and was told their was no such plan. I am very dispointed that a sale person would di this to customers. I even went my credit card expired someone called me and told me the same thing when i had to cintinue paying the plan. I wont resolution that this sales person will nit take advantage if someone else times are hade and for people to be riped off is not right. I would have just went with the general plan that AT&T offered. Information is GSBTP# is 3588589480. My Son now has to wait until i can save uo to pay for a phone whic i could have saved up that money to get him one paying 14.99 for 2 years. VERY SAD Geek Squard Black Protectiin Plan

  19. I just concluded a conversation on the phone with a customer service representative (beginning around 1408PT) in which she sighed exasperatedly at my questions, raised her voice at me, and shouted me down while I tried to clarify answers with her. This was beyond a doubt the WORST customer service experience I have ever had. I am deeply hurt and unlikely to spend any money on Best Buy products in teh future, much less this coming holiday season.

  20. i purchased a note 2 phone,and didnt like it ,i returned it next day and i was told no no cash over 500 and i paid cash there is no where in the receipt said that best buy will issue a check over 500,the manger was rude and out of shape ,he told me to purchase somthing that over the 500 and he will gime the rest in cash and he told me to comback and return the rest next day ,all the cash returned to me in singles and fives and asked for hundreds bills and this young man was rude and told me if the atm machine will give hundreds and keep arguing with me ,it is shame that bet buy is loosing there toutch and dont care at all a bout there customer ,poor training and poor quality service .and your balck friday is wortless i was there for 4 hours to get a tv for my moyher in law ,i was on line to get a ticket and no luck and i end up buying 2 computers ,i came for one thing and endup diferent things ,plus they sold me open box tv that didnt have all the part and theey gave me hell to exchange it shame on you best buy .the word is speading regarding your nasty service for a loyal clients,banch of idiots that dont care about us more than taking our money

  21. Hello — I purchased two Ipads and chose “Pick-up In Store” in lieu of shipping based on a Best Buy offer to reward me with $25 gift cards by email with 5-7 days of purchase. The Ipads were ordered 11/26/2012 (10 days ago) and I had to write their Customer Service. Someone emailed me from Best Buy customer service two days ago and said they would issue me a $50 gift card as resolution to this matter. The person never said when or how they would issue the gift card. Two days later still don’t have it in my possession. From where I stand this promotion which I happened to notice is running again starting today. This promotion is flawed and shaky at Best —-that is Best Buy.

  22. I am writing in absolute anger and frustration over your company’s incompetent and incapable employees. Thanks to your talented staff my credit card was double charged for a $1330.27 purchase when I ordered online. I noticed this at approximately 6:30 am EST aon Friday, December 7th and began contacting your “customer service” department immediately. I spent the next 55 minutes being placed on hold, transferred to the “back office” and disconnected. One employee explained “we are handling calls from all over the world and that’s why no one can take your call”. Really?? So basically your business is so big that it can’t address a problem that is a mere clerical error on your end but has caused me a MAJOR inconvenience!

    The last person I spoke with named “Ray” assured me he would contact my bank and remove the second charge from my account. Four hours later he called me back to inform me the charge would be removed on Monday. He apologized for the error and “understood” my anger. In reality he accomplished nothing other than angering me more and wasting an hour and a half of my time. Please, please throw away the scripts that your “trained” supervisors are expected to recite to paying customers! They are patronizing and only infuriate people more!

    Your skilled staff has cost me over draft charges and I have $0 to spend on this holiday weekend for meals, gas and Christmas shopping! Better yet I am now $35 poorer because of the insufficient funds in my account.
    Rest assured I will never spend my hard earned money at any of your stores. I may have saved a couple of dollars on the items I purchased but your inept service has cost me more money, time, stress and inconvenience than any amount of money I could ever “save” at your business. “Best Buy”??? I think not!!

  23. My Viet Nam veteran senior husband and I went to our local BEST BUY on December 8th for a larger tv to replace the dying one we have. We waited for OVER 20 minutes for help and were NEVER even acknowledged or told that we would be helped shortly! One person I asked for help was a fellow customer with the same issue for almost as long as us: NO CUSTOMER SERVICE!! The next person I started to ask (an employee) turned around as I started to speak and nearly RAN back in the direction he came from! I started to ask an employee in the cell phone section for help and HE turned his back on me and spoke to a customer he had JUST left who said NO help was needed!!
    At THAT point, both my husband and I said “F___ THIS S**T!” and we left.
    This extremely rude, totally UNNECESSARY and blatantly callous disregard for customers is the primary reason you are going out of business! Your employees are the absolute RUDEST ones, in person, I have encountered in the last 2 or so months!
    It only takes 30 seconds to tell a waiting customer, “Sorry for the delay. We’ll be with you shortly.”
    As a result of this 100% unnecessary rudeness and refusal to acknowledge senior citizens (and others) to assist them in a purchase has PERMANENTLY LOST us as customers for your failing business!
    I bid you PERMANENT “Good riddance”!

    P.S. We found the same tv wanted at a local store a mile away at a great price….and had an employee helping us in less than a minute! We will be using THEM from now on and steer ALL friends/relatives as far away from you as possible!

  24. I am a BestBuy silver member and purchased a 3rd generation ipad for $549.99. A day later, Microcenter has the same item for $499.99 and I tried to price match. My wife used her credit card on my account to purchase the item. I spent 30 minutes on the phone fighting with customer service to establish that the account is my account given that my wife used her card to purchase the item and she was the pickup person. After all of that drama, customer service agreed to call her back for the price match. The worst part of all this is yet to come. I insisted on sharing the vendor information for the price match to ensure that they will not waste my wife’s time calling her. I gave customer service the microcenter sku number (371534) and after the rep talked to her manager, I was told that BestBuy does not price match Microcenter. Calling BestBuy is a huge waste of time and it is disappointing that they do not have an e-mail address for customer service inquiries. account records are a huge mess and the “Silver Rewards” program is not worth much. Moreover, BestBuy’s price matching policy is a joke and I will be taking a great deal of my business elsewhere in the future.

  25. I am not sure what to say, we recently purchased a home and needed to get some new appliances, such as a washer, a fridge and a microwave (over the stove style). After visiting the Best Buy store a couple days before Black Friday we placed a order. Everything but the microwave was to be delivered. The microwave was not in stock and would have to be delivered via mail. So the delivery of the applainces went off with no problems. The microwave arrived a couple days after, I was excited to open the box ( I believe it arrived on the October 26th). Was opened it was not what I opened it was a white microwave oven. We had all stainless steel. I called the bestbuy 800 number and was trying to get help. They told me to take it back to the store. I have a infant and two smaller cars, It was not going to fit. I explained this to the gentlemen and was told he could get another one delivered and pick up the wrong one. It was ordered properly but the warehouse must have a made a mistake. I asked how long will this take? He said December 6th was the best he could do….I pointed out that I have been waiting a long time. I asked for a supervisor and he said one was not available, but he would issue a 100 dollar gift card for all my troubles. I said fine and patiently awaited our deliver. The day before our Deliver was schedule I got some dishearting news that my wifes pregnancy may have a issue. We needed to go into the hospital to get more tests ran as this could be very serious issue. So I arranged for my mom to watch our baby and wait for the microware to arrive. After a long long day and no garantee that everything is okay with our child on the way. I came home to no microwave or anything…I thought wow that is strange and call the 800 number again. The response and service I got was horrible. The attitude was I can’t find anything about this….You will just have to go to the store. Do you have the order number….etc….round and round I went for about 30 minutes…until it was just enough. The guy went in circles and came back to the same point…take it back to the store. I finally gave up and hung up on the gentlemen. I still can’t believe this….I called the store and they did the best they could to help me…but I still got screwed over. I got a open box unit because no one had the right one. I was lied to and never got a gift card. I have been under a ton of stress and trying to make sure that someone was home to get this dumb thing. I went for almost a month without a microwave.

  26. I was in your Trussville,al store last weekend to purchase a Garmin GPS and a couple other items at an approx cost of $300 dollars. When I went to pay for the items I wrote out a personal check with proper ID and my check was denied.I told the lady that there was more than enough money in my account and I wondered why I was refused to make the purchase.She informed me to call your check cashing services as to the reason why. After about 20 minutes I was finally was able to talk to a human being.Well to make a long story short the reason my check was denied was because of excessive amount of activity with my checking account. Needles to say I was kind of upset for such a ridiculous reason. I inform this person that I write a lot of checks because that is how I pay my bills and buy things at Wal-mart,Lowes,Home Depot and yes Best Buys in Florence,al and I do not have a credit card. I could understand if it was denied because of insuffence funds or was on record for bad checks but excessive activity that is just plain ludicrous. All I can say I am glad I didn’t try an buy the $900 dollars gas range I was looking at or you would have been out over $1200 dollars instead of $300 dolars. Come to think about it I’ve written checks at the Trussville store in the past now go figure.

  27. WHAT A JOKE!! After spending what felt like forever, to purchase some Bose headphones. Someone finally rang me out. After getting home, i realized they didnt offer me a replacement plan on my headphones. When i spend any large amounts on anything i always purchase it. After talking to the chat, geek squad and being hung up on numerous times, im still waiting to purchase my replacement plan. My times about up to purchase it, if i cannot buy the plan i am going to be forced to return the headphones and get them else where.

  28. When below item was purchased, I was told that if the price is reduced at the time of pickup I would get the reduced price. I wasn’t told that it would take an entire day and speaking to three different store personnel.

    When I picked up the item, I was told that it would take two hours to get the $50 credit. I came back to the store (a 15 mile trip) in three hours. After waiting quite awhile I was told that I would only be getting a $30 credit. I showed the rep the sales receipt showing that
    I paid $349.00 and the unit is now selling for $299.

    There was also a $20 credit for opening a charge card, something that took some time and something that I had to tell my whole lifes story to get.

    The rep told me I had to go to another part of the store and another line. I finally got the credit that was due.

    I don’t fault the Bridgewater Store staff at all. In fact they were very polite. I do fault the policies and procedures that Best Buy uses and maybe some of them can be changed to be more customer friendly.

    A not so very happy customer

    — On Tue, 12/18/12, Best Buy wrote:

    From: Best Buy
    Subject: Order picked up
    Date: Tuesday, December 18, 2012, 12:32 PM

    View: Mobile | Web | Español

    Thanks again!

    Hi Louis,

    This confirms that the items below were picked up on Tuesday, December 18 at the Bridgewater Nj Best Buy store.

    See your order status.

    Thanks for shopping at Best Buy. We hope to see you again soon.


    Lisa Smith
    Vice President
    Best Buy Customer Care

    Need Help?

    Payment & Pricing

    Returns & Refunds

    Items Picked Up: Order date: 12/09/2012

    BEST BUY Order number: 1112344962353


    SKU: 5215429

    If you have any questions, call us at 1-888-BEST BUY (1-888-237-8289) or contact your local store. For faster service, please have your order number ready when you contact us.

    Store Locator Customer Service

    Best Buy cares about the privacy of your personal information as much as you do. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information, and alerts on current privacy risks facing consumers, please visit the Best Buy Privacy Hub.

  29. To whom it may concern:

    Your geek service at the queens center mall is not good. I have visited there yesterday with a problem and was told to bring proof of problem for which I have already paid for among other thing that transpired. I was not the only one there with the similar problem. the person seems like he did not want to work, this is not encouraging at all and I do not think I want to shop there again.

  30. I have always loved shopping at the Best Buy in Hickory, NC. I wouldn’t have considered buying a computer elsewhere, namely due to the Geek Squad. HOWEVER, in the past month the service at this store has gone from all smiles to all frowns. In Aug I purchased a Asus lap top & the 2 yr plan. I had to send it out for repair, got it back, still didn’t work. I went into the store & they said I would have to send it out again before they could exchange it. I do my business from home on my laptop & had already lost money the wk it was out & now they demanded I send it out again. FINALLY after an hr of going back & forth with the mgr of that dept they did exchange it for a new one but wanted me to repay the full cost of the 2 yr warranty plus pay 100.00 to transfer the data to the new computer. Again, back & forth. They agreed to prorate the charge for the new warranty & transfer my data.
    Following wk I went in to purchase a Samsung french door fridge which was over 3,0000. Sales person great. Delivery folks great but in installing they discovered one handle ( black ) was stripped. They went to the store to replace it with a stainless one & order a replacement one in black. I was told I would get a call by the end of the day, probably within the hr. Of course the call never came. I had to follow up, was told it was ordered. It comes in, they call & say not only is it the wrong one but also damaged & would order a new one asap & I would get a call back asap. Call never came. Next day I went into the store to purchase a TV but stopped by the appliance dept first. Talked with the gentleman who was in charge of getting the part, he stated he would ck to see if the Samsung rep had replied to the email. I told him I would be in TV’s & he said he would either come find me or call me & let me know the status. I went to get a tv, knew exactly what I wanted, but there was no sales help. I waited, waited, waited, walked looking for someone but was pretty much ignored. I decided to just leave & purchase it elsewhere. As I left, a man at the door asked if I found everything ok, I told him no, I couldnt find anyone to wait on me. He got permission to help me himself…that consisted of him putting it on a cart for me, as I said, I knew what I wanted. I basically just needed help getting it lifted. Of course in the process the man from appliances passes me & looks right past me. I never did get that promised call. So I sit, pretty unhappy about the service I got in computers, really not happy about having a 3,000 fridge that has 3 black handles & one unmatched stainless one with no answer on when I might expect it to be in or fixed. And of course, no one to wait on me in TVs, they are busy stocking. Nor do they care I did walk out 2 wks ago when looking for something in music, couldnt locate it but couldnt locate any help either. I went to Target next door, found it, bought it & was on my way.
    This store used to be joy to shop in, I had plenty of people willing to happily help me & never had an issue with customer service. Now they do not seem to value the business loyal customers give them. Truth is, this store could care less if I ever get the correct handle for the fridge. I DO care & I will gladly go elsewhere, buy another one & have Best Buy pick up & return this one & give me a refund. I have a choice in where I shop & I do not think it will be with them in the future. If they want my business they are going to have to earn it. REALLY? WOULD YOU BE HAPPY WITH A FRIDGE THAT COST MORE THAN 3 GRAND & LIVE WITH MISMATCHED HANDLES? I won’t.

  31. I am very disappointed with Best Buy. I purchased an Insignia tv on 11/28/12, $399.99 on sale for $369.99, was told I would get a $25 credit if I applied for a Best Buy/Capitol One that day, and also, the clincher of the deal was that I would get a $90 in-store rebate of $90 in the mail with the credit card bill. Never got ANY credit, called Best Buy, manager Denise, who told me they have no such promotions, that there was a “miscommunication” between me and the sales rep. BOGUS! The manager would not let me speak with the sales rep, Rob, and she (Denise) kept telling me she was sorry about the miscommunication. I could have gotten a comparable tv from another store for less than the $390 (billing price w/ taxes)that I will have to pay to Best Buy. This is not a reputable way to do business. I worked in Customer Service for 37 years and know that Customer Service is most important to a business. I will never step into a Best Buy store again. I have heard Best Buy is not in a good finalcial position and I can understand why. Trust in the store and product are very important for success. When I pay my bill I will return my brand new Best Buy/Capitol One credit card cutup in the envelope as I have no use for it. Lying to customers to get a sale is not good business. I am very frustrated and disappointed. I was going to purchase an LG dvd player to go with the tv for my mother’s Christmas present. Needless to say, I will be doing my business elsewhere. I will never recommend Best Buy. You guys used to be the best supposedly. Not any more.

  32. I just want to make sure that the powers to be know how amazing the people at the Los Feliz store, LA, are. I have a sone with autism as well as some other physical challenges. He goes through DVD players very couple of months because of his unconfined enthusiasm or because of his overwhelming frustration and he bites the corner of the player. This results in a broken screen eventually. The people I wrote a comment on about 6 weeks ago have all been so understanding and helpful and explained the warranties to me and helped with getting the proper product, etc. Yesterday I went back for DVD player #37! I also bought a flat screen TV with mounts and a tray to hold the cable box. A sales associate named Leasa saw that I needed some assistance as my son is in a wheelchair. She showed me everything I needed and listened rto me as I explained how I needed to mount the TV and then she made sure I had everything I needed. She brought everything to the front for me and made sure the people in the from knew whose merchandise was there. She wa so helpful and I was very appreciative. Then Edy helped with the purchase as well as the exchange for the DVD and then helped me get everything to my car. In my profession as a consulting teacher, I am used to going above and beyond to help teachers, students and parents. But I rarely find that willingness to be REALLY helpful in other service professions. Not so at this Best Buy. I have been to other Best Buys and NONE compare to the people who work at this store!! Thank you to all who make the trip to buy or exchange a non-stressful experience.
    Corky O’Rourke

  33. bought a laptop today including the office 2010 package for 100 bucks…. when I tried to install it… I had no number to do so…

    I have tried every phone number at the Best Buy where I bought the thing…. and NO one answers the phone for any service or pricing…much less service…….

    Should have gone to some outfit that cares…….

  34. Store employees were very disorganized! Manager tells my boyfriend to go to register to get a preorder confirmation and employee behind register said she cannot do it and told my boyfriend to go get the manager that told him. Then we were asked to go to customer service desk..then they could not get info…blamed computer for not working correctly…blablabla. Newdless to say…waste of gas and time. What happened to good customer service?? Employees should be trained better and be more educated on how to assist customers better!!

  35. Angry as hell— I bought a Nook on line, to be picked up in the Bangor Me store for my Nephew who is in the hospital in Bangor Me. His Dad went to pick it up the day before xmas (his name was on the order) (my name was on the order) he was told,we can not find the order without the order # or the phone # that the order was placed with. He had to walk out without the order,or a presant for his Son for Xmas. HOW STUPID IS THAT ? Does anyone in Best Buy care ?

  36. I do trust all the ideas you have offered in your post.
    They’re really convincing and will definitely work. Still, the posts are very short for newbies. Could you please lengthen them a bit from subsequent time? Thanks for the post.

  37. I am writing you to advise you that you have proven that American has become a second class nation. Since purchasing a computer from your store I have had nothing but problems from day one. So much so that my hard drive has crashed twice and although it is covered under manufacturer warranty and is being fixed at no cost it still has crashed twice. This has been major disruption in my business activities so we purchased a second low end computer to compensate from the down time which is three days old and I am receiving error messages already on this crap. Your company sucks and I assure you we / our company will never purchase another computer from your two bit second hand non-american store. I say non=american because I remember a time when it meant something to make things that lasted. Now you can’t even buy anything in this country that has the potential to last. No more, you should be ashamed of yourselves.

  38. Comprei um celular “”unlock” Sansumg Galax S III, para uso no Brasil. Primeiramente a operadora daqui (TIM) disse que o aparelho nao estava desbloqueado. Em seguida, reconheceu que o aparelho apesar de ser desbloqueado NAO FUNCIONA.

    Procurei a autorizada Sansumg, que me informou que o aparelho está com defeito e que nao ha pecas de reposicao no Brasil, e que apesar de se tratar de uma MULTINACIONAL, a GARANTIA dada nos EUA nao se estende ao Brasil.

    E agora, como solucionar este problema? Aguardo contato para solucionar a questao.

    Os dados da Nota Fiscal sao os seguintes:

    Val # 000161-652394-141507-324248-964872-758

    0510 072 9726 12/14/12 11:36 00009707

    5771538 SANSUMG GA 799.99


    ITEM TAX 51.99

    Associate 9707

  39. I originally purchased a laptop through the bestbuy website with a delivery date before Christmas. On Christmas Eve I received an email saying shipman has been delayed. No reason to follow. I waited all day to see if I would receive another email saying it has arrived at my local Bestbuy…it did not. I went to BestBuy to see if maybe it showed up and I just wasn’t updated. No luck. BestBuy failed me. And I received nothing apologizing except the poor guys working the counter at the BestBuy in Rapid City, SD, which was by no means their fault that my gift I purchased for Christmas didn’t show up. I just wanted to say thank you to Anthony and Cody who went out of their way to make my bad situation better for me. I did not leave with the intended laptop but with another one, which the husband seems to like more then the one he originally picked out.

  40. As long as I have been a customer I have never been mislead on guarantee
    To install from geek squad
    To the store manager, and a supervisor promising me that they will delivery will be after 2:30pm, to me being there after work. Since that was the earliest I could meet them. I called the day before, again, promised they would be at the house after, 2:30pm. To accommodate me. That the geek squad agreed to my time, calling to verify the schedule time after 2:30pm. Guarantee
    Me they will come after 2:30pm. The day came I got home at 2:00pm. They came at 12:00noon, knowing I would not be there, per the writing on the order, per the conversation
    With the supervisor from geek squad. No wonder that corporations file chapter 11. No one does follow up and or no one really does their job, customer service isn’t their business priority, it is selling and let someone else take the problem. HHGregg we are coming

  41. We purchased 3 Toshiba laptops at the same time for different family members. In less than 6 months the screen went out on one of them. Toshiba said that the warranty would not cover it. I took it back to Best Buy and explained the situation to the manager (and the fact that we had purchased 3 at one time) and said “I hope you are able to provide better customer service than Toshiba”. He told me to talk to the Geek Squad. He did not walk me over there to explain the situation to the Geek Squad and did not follow up with me while I was over there. The Geek Squad guy said “the warranty does not cover it”. I told him that I found a screen online for less than $100, so was he telling me that for less than $100 they could not provide good customer service but instead leave a sour taste in the mouths of 3 people? I called the customer service number to get the contact info for the district manager and they would not give it to me. We will never step foot in Best Buy again and we are telling everyone we know about our experience.

  42. All I wanted to do was make sure your employee Justin Sur at your store in orange on Tustin ave. gets a lot of credit for how he handles his job and his interaction with your customers. First of all you understaff your floor. But he excelled in helping 3 customers with time consuming requests. He was very sweet and so patient with me. I’m apple 4 challenged. Justin took the time and explained everything I didn’t understand. He made me feel welcome and my stupid questions I was to embarrassed to ask at Apple stores I not only asked but understood the answere. I am retired now but worked at Nordstrom for over 10 years so I know customer service and you have a great young man working there. Because of him I’m bringing my friend in we all want iPod and apple 5 phones . Thank you please let him know he was so helpful and a great attitude. I hope u promote him . Sincerely Sally smith and Karen cox Member # 0020530150

  43. Called Best Buy because their coupon did not work and their customer service call was lousy. She told me that mistakes happen and there is nothing they can do. I asked if she competes with Amazon and she got angry at me. Forget Best Buy

  44. I,m on vacation . Brought my new cannon camera but forgot my manual. Card locked and i didn’t know how to fix it.I Bought it at best buy in Marlboro, decided to take it to your Naples,fl. store. Mike, the P C Supervisor took care of the problem in about one minute. Thanks to Mike, you have a very happy customer. –jg–

  45. Feb. 28 2013, Thursday, I purchased a Sony Speaker-dock boonbox at the price of $89.99 plus tax.
    March 2, 2013, Saturday (2 days later), while shopping at Sears in Palm Desert, Calif., I observed the same Sony boon box priced at $79.99 plus tax. There were 3 in stock. I didn’t buy one, as I figured Best Buy would match the price.
    March 3, 2013, Sunday, Sears had their sunday paper ad, advertising a “closeout” at $69.99 while supply lasts.
    March 4, 2013, I returned to Best Buy in La Quinta, Calif. with Sears ad, expecting to match the price. I was told that they do not match the cloeout price. I had no problem with that, but expected them to match the regular price I observed the previous day before the closeout sale. Even after discussing this with Dave, the Home Sales Mgr at this LaQuinta store, he refused to believe that there were 3 in stock when I was at Sears the day before, as he said he called Sears and they said they didn’t have any in stock. This was MONDAY when Dave called. I told Dave they had 3 in stock on Saturday, the day before the sale and at the price of $79.99. Dave said he had no way to prove that there was any in stock on Saturday.
    Best Buy advertises IN LARGE PRINT THAT THEY HAVE A “PRICE MATCH”. Dave, the mgr. tells me that there are “conditions” and was willing to get the paperwork (which was not in view with the “price Match” sign). He said it stated that the product much be “in stock” at the time of the “price match”. Well, IT WAS IN STOCK AT SEARS, and Sears regular price (not sale price) was $79.99. I know $10.00 won’t make me rich, but it’s the principal of “FALSE ADVERTISING” in addition to calling me a liar, not believing that there were 3 in stock at Sears BEFORE their ad was put out on Sunday. Had I known that Best Buy will pull any trick to get out of matching prices, I would have purchased the boon box at Sears Saturday, 2 days after I bought it at Best Buy for $10.00 more.

  46. I ordered 3 $800 laptops for a research project I just received funding for. I am a non-profit researcher into older worker advocacy and have two research assistants. I ordered three great laptops from Best Buy which were dispatched quickly and efficiently. While they were on the way to be delivered, I received a call from Best Buy. They asked me if I was a business. So I said, no I’m a non-profit researcher that just received a grant. The Best Buy rep said that I must be a business to order expensive laptops at once. I explained that there were 3 of us working on the project and that we were a non-profit freelance research project to help older workers. The Best Buy rep informed me that my laptops had been intercepted en route and that I would have to buy my laptops from the business side of Best Buy. They then sent me an e-mail with a link to their business machines. Interestingly all the laptops that were under $1000 and the processing size we needed were sold out. The only machines that met our processing needs were between $1200-1500 each. I called Best Buy and told them we didn’t have money put aside to afford 3 laptops at their ‘business prices’ and that would they rather lose the sale. They informed they would rather lose the sale. So I walked into Office Depot got 3 better laptops for $750 each. There is a reason Best Buy is not doing well, passing on large sales and poor customer service ensure your company goes under!

  47. I live in Belize and in Nov. 2012 bought a HP slim line desk top computer with Windows 8. It lasted less than 10 days and wouldn’t start up. Sent it back to Best Buy Store #526 at great postal cost to me. The geek squad checked it and concluded it was fine. Sent it back at my expense. It lasted 4 days this time and won’t start. I want HP or Best Buy to replace this computer at your expense. This is not acceptable service!

  48. I would like to relate my experience with the Muncie IN Best Buy store. I went in last night to buy a small laptop computer. The salesperson told me what I was looking at was junk and would probably break in 6 months. She then steered me to a Surface tablet, that started out at $499.00 but when was added with a keyboard, screen protector and fee for putting it on and also a mouse added up to over $700.00. I just wanted a small computer to do e-mail, facebook, pictures etc. My question is, if I was looking at junk why do you sell it in your stores. I left with nothing. I will not be back. I did not appreciate being pushed to spend more money than I had and then being told I could open up a best buy account. I had a bad experience in your store.

  49. I am writing this email with the expectation that you will probably never receive it as I’m sure you receive many emails a day. However, I think it’s important for you to understand the experience your customers are having in your stores. I’ve been a long time customer of Best Buy from TVs to lap tops to cell phones and games! Although that is not relevant in this email it should be noted.

    My wife and I came to your Irvine store last year and purchased $900 dollars of merchandise including an IPad, new cell phone, and a two year warranty for the phone. We had great service from your team in Irvine. I was even convinced by your sales person to purchase the warranty! I never purchase warranties based off my experience of them being a hassle when you need them. Your sales person explained that when purchasing the warranty that if anything is wrong with the phone within two years I could bring it to any best buy store and get a new phone exchanged with no questions asked! I thought that would be great so I agreed to purchase the two years in full!

    Unfortunately, the phone has stopped working! My wife and I took the phone in today to your location in Tracy, Ca as we have since moved. We went to the mobile department and the lady pulled our receipt and pointed us to the geek squad section. We were told there that the phone would be sent out for repair and wevwould be issued back a refurbished phone. This was not acceptable to us, as I agreed to purchase a $170 warranty, (which cost more than the phone) not a refurbished phone, rather a new phone in which I was told. I asked to speak to a manger. The mobile manager came down and said No and frankly was disrespectful to my wife. I was told the Store Manager was not at the store as well as no assistant manager. Who’s running the store? I stayed on the phone for two hours with your customer service department with no solution except refund me a prorated portion of the warranty I purchased. I only got a prorated portion because I used 13 months of the warranty? Used the warranty? I tried to but was declined for a refurbished phone.

    I myself am a manager of a retail store. I was told NO by 5 people in your store! In my retail vocabulary NO is not something you tell customers. It is not my fault the associate that sold me the warranty didn’t know protocol. If he did know then I never would have purchase it! All I want is a phone that works. I’m not asking for anything free I’m simply asking for what I purchased and what I purchased wasn’t people who work for you being rude to me and my family, telling me NO, waiting two hours on the phone to be told NO or standing in your store getting dirty looks. Like I said you probably won’t have the time to read this but ill end it with this. In a world where online business is more convenient and more often then not cheaper. The only thing your store can offer it’s customers is a customer experience that keeps them coming back! An email from you an a solution would keep me back but I doubt that will happen with the experience I had.

  50. Since a month ago I have ordered a product which has not been delivered till date despite of many calls to customer care.

  51. I am very disappointed in your finance department.
    I made a balloon payment of $500.00 thinking that would get me within $50.00 of paying off my account. I made a final payment after I got a late notice. If you look at my payment history I always paid more than my statement.
    My credit score is something I protect with due diligence and you turned me into the credit bureau and have greatly effected my credit score. I don’t like being treated like a dead beat and I will NEVER RETURN TO YOUR STORE. I have written to you and called you and did not receive any satisfaction. In these tough economic times your credit score is extremely important. You are to quick to ruin some ones finances over $25.00.

  52. we went to Best Buy ,and we purchased 2 GalaxyS4 and Iphone , the man that was helping us with the purchas was telling us all the GOOD ” stuff if we bought the GalaxyS4 , how IF !!! any thing happend to our phones , run over it with a car drop it into a pool break the screen . the ONLY thing it would not cover is if it was stolen , or Lost , but any thing else YES !! well I had dropped my phone into some water, and now it will not charge , and i called Best Buy and talked to 3 different people and told them all the same thing and all said no problem , but when i get there ,, its a totally different story ,, you can spill a glass of water on your phone thats fine but if you drop it and a little bit of sink water thats totaly different and now I spent 800.00 on the Samsung Galaxy S 4 and they will NOT stand by what was told to us . so now im out of a phone and $ 800.00 they also said they can cancel my contract , but its going to cost me $ 375.00 early termantion Fee .. BULLSHIT!!

  53. And I will be going to the BBB.. Angie’s list and will let everyone i know how Best Buy does not Hornor what they say and what there Employee’s say ,,and how it is no big deal that you just lost all of the money Best Buy just does not care about their Customers satifation !!!!!Very Very Very Disapointed in Best Buy all i wanted was one to be replaced

  54. I want my email address removed so Best Buy doesn’t send me any type of advertisements. If this isn’t the proper place, please tell me where. Do you have a site to “unsubscribe”, or can you take care of it.
    Earl Linville

  55. I just bought a new laptop. It is not user friendly. It will not let me sent e-mails. Know it will not charge it’s own battery. I’ve had the computer for only 20 days. I want my money back. Best buy says NO. I need to find a computer that works for me , not some crappy TOSHIBA that doesn’t do a thing.

  56. October 28, 2013, I called the Davenport, Iowa store and spoke with one of the store managers that day, Bob, about some problems I was having with my operating system after GEEK SQUAD replaced the hard drive on an old laptop – I bought the repair service contract. The problems were that standard devices that came with this laptop were not working (DVD/CD drive, etc.) when I got it home – the drive was not being recognized; therefore, I could not load even the antivirus software. This and other inoperable items, I felt, should have been checked and been up and running, such as installing drivers, etc. At any rate, this manager, Bob, was very arrogant, rude, uncaring, and his very late, overdue offer to remediate was unethical at best. Bob was too interested in telling me all he knew, what he could sell me, how wrong I was, and if they were to remedy this I would have to wait for days with the laptop ultimately being rendered useless, as it was probably the mother board! I researched online and FIXED the problem myself. Guess I was right, GEEK SQUAD was lacsidaisical when fixing my used laptop. I did NOT get what I paid for, and was treated badly by management when reporting POOR “paid for” customer service.

  57. I think it’s disgusting that you are open on Thanksgiving, employees should at least have holidays off and spend it with family and friends. Black Friday is bad enough, now your taking away this! You doing it on Christmas? .!

  58. Today I went to your Westminster Mall location and wanted to Price Match something. Which I know is possible because my friend price matched this a day before. I went to the cashier and was standing there with my sister and my nephew of 7 months. We waited there for 15 minutes and she called all the Game Stops and then called a manager over by the name Rob. Then she told him a totally different story about how its not avaliable online and not in stock in stores and my sister looked at me and said ” She didn’t tell us that, if she did we would of left 15 minutes ago. ” And before she called Mike over I asked the girl in the front at the door who greets you and I asked her can you please call a manager over so I can leave please ? Nicely . She replied with attitude ” I did already ” . I said okay thank you politely. So when Mike said he can’t price match it for us I wasn’t even mad about the product, just the service that was provided by not just two employees but the manager. As I left the girl said with attitude Have a good one and gave me a smirk. I would of rather had her not say anything at all if its not polite especially with my nephew there. I am so upset with the customer service.

  59. On November 24th I purchased an iPad mini from you online website for $299.99. Today the same iPad mini went on sale for $299.99 with a $100.00 Best Buy Gift Card. I called to get a price match and was refused. I was told to buy one online today and return the one I have but mysteriously the iPad mini is sold out online today so it is not possible for me to do that. I have been a Best Buy customer for years and buy thousand of dollars worth of merchandise from you with my Best Buy card. I feel that it is horrible customer service to not honor this sale with the gift card. I would appreciate hearing from someone in your customer service department!!!

  60. I wanted to let someone know of the experience i had for Black Friday this year at the Best Buy White Marsh Md store 159 it was AMAZING. I have been doing Black Friday shopping for the past 14 years and out of 8 of those years it has been at a Best Buy and the past 2 years has been in White Marsh and as long as that store is open even if i move away i will still go to this store for my Black Friday shopping if i can help it.

    I was first in line as well as last year i got there on the 20th because i was getting a Xbox one for a Friend as soon as i walked in the door they remembered my Daughter and i from the pervious year wow what a welcoming from everyone from Derick the Manager Ashley in Appliances Amy behind the Customer service all the way down to John at the Door to name a few, it was like coming home and they were so excited to find out crazy us were camping out till Black Friday lol.

    All i can say is customer service customer service customer service they went above with it for us to charging my cell phone for me reminding us when they were getting ready to close if we need to use the restroom go or if we needed to charge are phones do it these are just the little things. Every morning they walked up to the door with a smile asking how are night was did we stay warm, what more as a customer could i ask for things like that is what has us coming back to that Best Buy.

    We did have a Glitch now and then from property Management telling me i could not have a tent out or my chairs till Thanksgiving but i refused to leave and the understanding i get Derick fought for me when he heard about it what a awesome Manager to step up and fight for just 2 customer in this busy time of year. he could have said oh well just 2 customers let them go there will be more he did not do that he valued us and things like that keep us coming back. on Tuesday 26th news reporters came out and interviwed me had me put my chairs out that night when i left to get Dinner and a shower my chairs were stolen that was the first lol but Derick when he heard was upset and was trying to find me other chairs like i told him not their fault i have more coming again he cared.

    Please someone let this store know what a amazing Job they are doing. I wish there is some kind of award they deserve it. I used to Manage Smalls Formal Wear i understand pressure and retail but if i had a staff like this i would cherish them. personally i would use this as a Training store.

    I live in Jarrettsville Md there is a Best Buy 8.11 miles but i choose to drive 16.33 miles and it is worth it.

    Thank You so much for your time and Merry Christmas,

    Mary Louise Hopp and Rebecca Walker

  61. Please pass this on to the Best Buy in Altoona, PA 16602. Their address is 1721 Osgood Drive.
    I had a very pleasant experience with the customer service department yesterday, December 4th, 2013.
    The cashier’s name was Sarah and the managers name was Corey. I called to explain an odd situation with some software I had purchased a few months ago that would not work. I spoke with Corey on the phone prior to bringing in the item, and he was very kind on the phone and was willing to make an exception to return the item because I had had so much trouble with it. He made sure I was taken care of and that I had the best experience possible with the situation. When I went to the store, Sarah, the cashier was very kind to me and was understanding of the situation and did everything she could to help me. It was nice to have such kind people to deal with the situation that seemed so willing to help in any way that they could.
    Thank you!

  62. We purchased a computer from Best Buy in Fair Lakes Shopping Center, VA last May instead of purchasing online. In November the operating system completely crashed without warning. We took it in and the manager told us he could service the computer. The next day he called to say that he would not repair the computer without us paying for labor and purchasing the recovery disks from Gateway. We were told by the employees at Best Buy that the operating system they sold us has this problem often and even though we were sold a defective product there seems to be no concern or willingness to make this right. Last year alone I personally spent over $1000 at Best Buy but now I will be purchasing everything online. Why go to a store when there is no customer service when the product is faulty?

  63. I purchased a laptop on December 2, 2013 online. The ad said that if I picked it up at the Best Buy store rather than have it shipped to my address, I would receive a $30.00 gift card through my email sometime around Dec.14.I picked the laptop up at our local Best Buy. It is now Dec. 23, 2013 and I have yet to receive anything. I made several attempts to call customer service only to be put on hold for twenty minutes and then be disconnected or told I had to enter a three digit transfer code, which makes no sense. I give up! I am very frustrated with their customer service!

  64. I called to see if I can get a receipt sent to me and was switched to three different departments. The gal I finally got to was mumbling really bad and I couldn’t understand her. It sounded like the girl who transferred me over was still on the line and that was why. After having to repeat myself twice and still couldn’t hear a word this girl was saying, she hung up on me.

  65. I am so dissatisfied with your local store and your accounting dept. I have given up getting the random power crashing of my asus fixed and of ever dealing with you again. I can understand why your company may be going under if the quality of service I have received is representative of your business.

  66. I purchased a Pioneer Radio DEH-P8400bh. It was an open box item and I didn’t purchase a 2 year replacement plan. I had never had an issue with any Pioneer before. Well I only had the radio for 8 months and the face plate stop lighting up. I called Best Buy in Peoria IL and told them and they said I could bring it back and get a replacement. After I got there and went to Geek Squad they looked at it and said they could send off to Pioneer but it would take a month or so before I could get it back. I very disappointed that I couldn’t get another radio. If it had been over a year when it broke I would have just not even worried about a replacement, but it was just 8 months and it stopped working. So my question is hw long is the warranties on these items?

  67. my wife and i went to best buy in shreveport la..saturday to purchase a new tv..we waited about 30 minutes for help before leaving…by the way we ask for help twice and never received any…observed two guys from that department bs-ing with each other knowing we needed halp…long story short we purchased our tv from sams club…got more help there in a warehouse type store..have been coustomer at best buy and purchased several thinngs there ….but no more…

  68. I tried to have a remote start security system installed in my 2013 vehicle. $8,200 Worth of damage (every electrical system blown) and I am still one month later, begging anyone at Best Buy to complete my claim by paying the car rental bill and the mileage i incurred. They are unethical and no one responds.

  69. Michael was a big help when we bought our new computer. We really do not know a lot about computers and he was very patient with us and explained everything so we could understand what we were getting.

  70. I had a very bad experience at the Telegraph Mich.location on Jan 21st the cashier names MICHELE ASKED ME (IN THE MIST OF HER WAITING ON ME)if I minded steping aside so that she could wait on the white couple which was behind me!!! I called for the manager and instead of him (Gabe was his name) apologizing he tried makeing excueses for her! My purchase was $900.00! I have not opened my computer but at this time I make take it all back and in addition I’ll take my future business elsewhere!. Employees of this caliber need special training and so does the Mgr,named Gabe. I am a very disappointed ex customer!.

  71. hace tres anos compre una laptot y le instalaron el antivirus y ano por ano he pagado por el servicio y de momento ya no pude habrir la aplicacion y mi computadora quedo sin antiviy mi orden dice que estoy protegida hasta 01/21/2015 como me pueden solucionar ese problema

  72. I went in to this store (Waite Park, MN) to buy a TV, a Sharp LC-50LB150U. The TV is in stock at the store, they had 2 in stock and the price was $550. I came in with cash in hand ready to buy.

    On my first visit I could not find a person in TV and when paged nobody showed up. So I left and picked up my son from school.

    I came back (second visit) and finally got someone, I showed him where the TV was on the shelf, I found someone to pull it down and I measured the box and went out to my car. It looked close, but when I walked back into the store I could not get anyone to ring up the sale, NOBODY was available, blue shirted folks were all over the place but nobody would ring up the sale (most were chatting to each other and a few were selling connector wires to a single customer). So I went to customer service and tried to buy the TV there and they said I had to pay in the TV section. That was impossible so we bought a small item for my son and I walked out.

    I called them to try to buy it over the phone and I was told that was not possible if I needed it delivered. The rep was going to transfer me to another person and I got disconnected. So I called back and talked to Matthew (store manager) and he said I could have $50 off if I came right away so I said yes. He told me to ask for Carl, and when I got there I did just that (third visit). But, Carl was nowhere to be found so someone else said he’d sell me the TV. He however said I needed to re-measure my car, which I did for the 3rd time, and when I started writing the check he declared I could not get the $50 off Matthew promised. I asked why and he gave me some dumb ass answer that made no sense so when I asked to talk to Matthew, he gave me a run around, refusing to contact Matthew, so I left the store shortly there after.

    So, in the car, I called them one last time (4th attempt to buy the TV) and Nicole kept transferring me to dead lines and then refused to pick up calls at all.

    So, here’s what I want to know: Why won’t you sell me this TV?

    Is it my race, is because I am bald, is it because I’m a Catholic, is it because I wear glasses, is it because I am a man, is it because I am tall, is it because I came in with cash or tried to write a check, is it because I drive a Subaru, is it because of something else I cannot imagine?

    I made at least 4 attempts to buy this god damn TV from you in a single day. I made more calls to the store than that. I even called your 888 number and yet no TV. What the hell is wrong with me that you refuse to sell me this TV?

    So, if I sound angry you now know why. To help other avoid this sort of beating in the future, I am going to post this complaint EVERYWHERE, and I do mean everywhere. I will tell everyone the truth, I was crapped on today and I know who did it – Best Buy.

    I do not expect an answer to this letter. I now know that Best Buy does not care to fix these things. I will simply do what everyone else is doing, I will go to Amazon for my electronics.

  73. A couple of years ago I purchased an IPad with Insurance and a couple of months ago I started having problems with it. I took it back to the store in Mansfield where I bought it and was told there was nothing wrong with it, well I came home and had the same problem, I have gone back the third time and the tech did some things to it and now it is worse, I told him I had insurance and wanted it replaced, he said they did not replace them, needless to say that is exactly why I purchased the insurance, today I called him and told him it was worse and was turning off on me, he said for me to bring it in, I did and he said they would have to order one. I told him that was bull and why could he not give me one out of the store, and he said he could not do that, now I have to make another trip which will make 5 to pick up the IPad. This has been the worst customer service I Have ever had at that store and I will not be purchasing anything else there. I have spent several hundred dollars at that store in the last couple of years, TV, Freezer, Washer/Dryer, IPad, Phone, movies, ITunes Cards, etc. but I will not purchase anything else there.

  74. what a scam! Best Buy (should be called Worst Buy) rewards system stinks. I should have about $200 in rewards and have received, after two months, absolutely no certificates. I keep getting turned down in the website no matter what information I enter. Call? That’s an even bigger joke. Just opened a credit card with them two months ago, and I’m cutting it up and going to talk w/ an attorney about a class action law suit. I don’t know how their policies and practices are legal. Go to HH Gregg instead. Biggest mistake! I’ll never set foot in a Worst Buy again.

  75. Anyone else detest the Geek Idiots Squad????? They are obnoxious, opinionated, very non helpful, and just downright BAD!!!!
    hubby’s phone screen broke, so they ordered a refurbished one to replace it (personally I think that stinks anyways) but just gave him an info sheet of how to back up his data calender contacts etc. THAT was joke, even I couldn’t figure it out and I’m VERY computer savvy!!! the new phone came in and it won’t charge, says the battery is too hot or some stupid thing. Tried to tell them that we couldn’t find the developers tool, that the sync program was telling us to use, THEY couldn’t even find it. Then I said well you then need to replace the Zagg screen we bought, and/or pay the fee we have to go to at ZAGG at Clackamas Town Center to put it on the next refurbished phone they’ll be sending us. They refused!! Again, absolutely totally screwed up customer service!!
    Oh, and you know we will be telling everyone about this, We’ve been buying from them for YEARS, All of our TV’s (at least 3 of their flat screened ones, our phones, printers, routers, modems, ink, movies etc….
    Geek Squad should be better known as Nerd Squad, but that wouldn’t be fair to the NERDS out there!!

  76. I am one of the 2000 customers (or so I was told by the customer service phone rep I was finally handed over to after four transfers)who had money deducted from a gift card on the evening of Wed. August 27, 2014, with no order actually going through.

    The sales rep at the Morgantown, WV store attempted to clarify the situation for me. She was repeatedly transferred before finally being told that it could take up to two days for the money to show up on my card again.

    I called your customer support, such as it is, the next day and had that time frame confirmed. (Interesting how to even be able to send an email I’ve had to utilize other websites besides your own.)

    More than 48 hours later, I again called customer support, to be told now that it would be at least Tuesday, due to the high volume of people whose gift cards were compromised. Incidentally, my “gift card” was a store credit for a computer that the Geek squad deemed unrepairable. Because I had full coverage, this was going to allow me to purchase a new laptop.

    I find it interesting, though disheartening, that a company that sells and repairs high speed computers has such a shabby system itself. Not once in this process has Best Buy ever contacted me. I have had to initiate the laborious process of talking to a human being every time.

    When I asked your customer service rep if Best Buy was going to do anything compensatory, even expedited shipping, I was told no. I’m sure you feel that your stores keep anything I would possibly want in stock. I’m in my 60’s and not looking forward to learning Windows 8 or navigating a touch screen. (Reading computer reviews online, hearing rumors of a new 8.2 int spring, and seeing a classic shell download, I’m clearly not the only person.)

    The news is full of Best Buy’s financial problems–sales down, stock down 49%. I’m sure you feel like you can’t do anything to compensate the customers you’ve inconvenienced. But here’s the other side of the equation. After thee weeks of waiting for a repair or replacement computer–even before this gift card debacle–I ordered a Lenovo all-in-one with Windows 7 on Amazon. It was here in two days. Determined not to return to Best Buy until the $614 deducted from my card was put back, went to Staples for Microsoft office and downloaded my my virus protection from Webroot online.

    A friend who was looking to replace her dead laptop was with me the night of the gift card fiasco. She bought a new laptop and all the accessories yesterday at Staples.

    So, directly or indirectly, the handling of this matter has cost you somewhere in the neighborhood of $1600. Multiply that by 2000 customers and tell me a little more attention to customer service might not have been a wise move.

    I will probably replace my laptop at Best Buy. I’m not going to let you off the hook for a $742 credit. I may even think about a protection plan. But I wonder, if your customer service does not drastically improve, will you even be in business to honor it three years down the road?

  77. I ordered a Frigidaire 4.5 cu ft compact refrigerator this morning. The site would not take my rewards certificates, which totaled $20. We went to the store to find out A) if the refrigerator was frost free, and B) to find out why my rewards certificates could not be applied on line. To make a long and very frustrating story short, the store said the item had already been processed for shipping and I could not apply rewards due to that fact, and I could not cancel my order either. What a rip off. Trying to call the customer service number is a joke. I was on hold for 20 min. and when I did get to speak to someone (who barely spoke English) they said I had to call back on Sept. 6 and they could re-issue the rewards certificate. WHAT GOOD ARE REWARD CERTIFICATES IF YOU CAN NOT USE THEM, NOT EVEN ON LINE AT THE TIME OF PURCHASE. I am done with buying anything from Best Buy. I never did get an answer to the question if it is frost free…a young man at the store told me “everything made now is frost free” Guess what, if that is not true, and we are shipped one that has to be defrosted, we then have to go to the trouble of taking it back (my husband can not handle the weight of this item let alone put in the car and take it back). There is no fair recourse with this company, it is a giant rip off and I will never use them again for any purchase what so ever.

  78. I ordered a Frigidaire 4.5 cu ft compact refrigerator this morning. The site would not take my rewards certificates, which totaled $20. We went to the store to find out A) if the refrigerator was frost free, and B) to find out why my rewards certificates could not be applied on line. To make a long and very frustrating story short, the store said the item had already been processed for shipping and I could not apply rewards due to that fact, and I could not cancel my order either. What a rip off. Trying to call the customer service number is a joke. I was on hold for 20 min. and when I did get to speak to someone (who barely spoke English) they said I had to call back on Sept. 6 and they could re-issue the rewards certificate. WHAT GOOD ARE REWARD CERTIFICATES IF YOU CAN NOT USE THEM, NOT EVEN ON LINE AT THE TIME OF PURCHASE. I am done with buying anything from Best Buy. I never did get an answer to the question if it is frost free…a young man at the store told me “everything made now is frost free” Guess what, if that is not true, and we are shipped one that has to be defrosted, we then have to go to the trouble of taking it back (my husband can not handle the weight of this item let alone put in the car and take it back). There is no fair recourse with this company, it is a giant rip off and I will never use them again for any purchase what so ever. ANOTHER RIP OFF, I AM BEING TOLDI ALREADY SAID THIS, AND THAT IS A LIE.

  79. I recently had a very displeasing time trying to inform BestBuy of an area that was causing unneeded customer ill will and was seemingly transferred arbitrarily from one department to another.
    My initial complaint was concerning the fact that the online store was not synced to the actual products in the store. You are BestBuy not Jimmy Joe Bob’s Podunk appliance center. You are supposed to be the very cutting edge of technology, yet items that you have listed in the online store are not always factual. This is an irritant that you must be able fix. I can go to the former Soviet Union and get cash in 20 seconds, surely you can keep your sites updated. Secondly, I wanted to be able to share my frustration with someone from BestBuy so it would possibly help another to avoid the same frustration I had just gone through. I went onto the Best Buy site and started to look for a general complaint/suggestion email that I could tell my problem. I called the BestBuy number and told the first person my tale of woes. They then connected me with another person that wanted me to tell everything over, that person then connected me with another that wanted to hear it again. All the while I kept asking for a general email that I could send to that would be able to route it to the proper governing body. Each one told me that it didn’t exist. I finally asked to speak to the third persons manager and after 8 minutes, which seems like an eternity on the phone, they came back on and said that they would give me an address where I could send a letter. I told her to forget it and hung up.
    I hope that someone will actually take this seriously and start a new trend in the business world -Truly Good Customer Service-.
    Thank you for your time and attention.
    Timothy Gunby

  80. Yesterday I had a service call from Joey Meyer of your Geek Squad. Joey helped me install my printer properly, and he also solved some laptop and ipad problems which I was experiencing.BY
    ANY YARDSTICK JOEY WAS THE VERY BEST “CONSULTANT” I HAVE EVER EXPERIENCED! He was courteous, knowledgeable and very, very helpful. A real gem.

    I cannot imagine buying appliances and other sundry items anyplace else than Best Buy because of this young man’s abilities.

  81. Today I needed to cancel maintenance contract on a cell phone which had been lost. I started by calling Geek Squad. Was told I needed to go to the store where I purchased the maintenance contract. Drove over 20 miles and spent over 1 hour of my time to find out that all the information which was needed to cancel the contract was related to my home phone. The girl was kind enough to print out a copy of the sales receipt and told me all I had do do was call Geek Squad back and tell them to cancel one of the four contracts because they were not related to a specific phone. When I returned home I called Geek Squad and gave them a contract number and asked that they cancel it. I was told that they needed to determine which of the four contract numbers x related to the phone which was lost. They asked me to wait. Then they asked me to wait again. After 20 minutes they told me that there was no relationship between contract numbers and phones. Finally after spending over 2 hours of my time i accomplished what I started out to do. Cancel a maintenance contract. The staff in the overseas call centers need to be better trained.

  82. Fantastic Service Representative ….. Los Feliz, California Best Buy on Monday, September 22, 2014….. I recently bought a Surface Pro3 to replace a not so old laptop. When I went to swipe it, the screen was frozen, no movement whatsoever… the attached keyboard worked. As I am scheduled to travel, I needed the tablet to work. I took it first to my local best buy. They could not fix it and decided it needed to be replaced but they were out of stock. They said that Glendale had 11 and off I went. When I got to Glendale, they were polite and understanding. Then a Geek Squad member, Gisele (sp?) began to do her magic. She checked for updates and presto the screen worked perfectly. However, she was not satisfied and began checking the entire installation and found that some things were not done to her liking. I had Microsoft installed along with Kapershy and she found that some aspects of the programs were not there. By the time I left, Gisele had reconfigured the tablet and it is working better then advertised. She also showed me a few pointers on Windows 8.1 and I could not have been happier. She also told me she was an extremely happy employee and was attending more schools to enhance her skills. From what I saw she could work anywhere and has the people skills I find lacking in almost every business I deal with. Keep Her she is the face of the company. Sincerely Jon

  83. I wish to file a formal complaint on a recent purchase I made at your Perrysburg store. I went in to purchase a new phone and feel that I was intentionally mislead on my purchase?? I purchased a galaxy S-5 phone and was charged 599.99 for it. I told the sales rep several times that I was due for an upgrade? He insisted that this was the plan I needed? After I contacted Verizon I was informed that I should have been sold the phone at the upgrade price of $149.99? I feel that I was intentionally misled so that I could be charged an additional $350.00 for the phone which is certainly ridiculous and not the way to do business or retain loyal customers!!I have purchased many items from your stores such as a TV that very same day!!I also recently purchase a computer system from you for over $800.00 and at least 3 TV’s in the past. I would hope that you could help me to receive some form of consideration in this matter and would like to thank you in advance for “any” assistance you can provide me??? As of this moment I intend to “never” purchase anything from your business unless or until this matter is resolved. Your store manager informed me that she could or would not do anything to help me and refused to point me to anyone in charge above her!!!!

  84. I have purchased over $3000 in the past year and a half when my computer was
    affected by the explorer virus it changed my administer photo and name I took
    the computer that I purchased in January back to see if they would reset the
    computer back to factory installed software when I bought the computer the sales
    person gave me a set of recovery disc they do not work but when I talk to the
    Geek Squad located in your Altoona store he told me it would cost me $130 to
    reset my computer and basically called me a liar and said there was no way this
    sales person would have never gave me a disc well he did and I’ll be sure to let
    my family and friends know that your service is not worth the headache. I can
    get the same merchandise for the same price elsewhere and if your sales people
    and/or your store is that ignorant I will take my business elsewhere. One more
    thing I will post this email on my facebook, myspace and the other social sites
    that I use. I really don’t believe that I will get a response from you but if I
    do I can post it also just to be fair about my complaint.

    Keep treating your customers like you could care less about them and you
    will end up with no customers.

    I am putting my comments on here because I can not reply to your emails

  85. Purchased a Notebook today, 10/13/2014, at the BEST BUY #568 store located at the Hyannis, MA mall.
    Sean was “your” representative. Sean had initially come across with a matter-of-fact and contentious attitude. I immediately felt this unprofessional amateur and addressed it by letting him know that we, my friend and myself, were not dazzled by his motor-mouth presentation and asked that he speak more slowly because my friend is Greek and I knew he would have a problem following what self-important Sean was telling us. My friend is a local business man and has been successful here on the Cape for over 30 years. Sean was not dealing with “his ilk” and I seriously doubt that he would had been as “short” and as so “important” with friends he might(??) have. Nevertheless, we did buy the notebook because I have been a faithful customer for many years and have always bragged about the service and the Geek squad at B.B. My friend wanted to go to BJ’s, but at my insistence we chose Best Buy. I can seriously say that I have ALWAYS been treated respectfully and with a deference of polite humility which is the ABSOLUTE key to hospitality. I had “taught” this concept for many many years and had been in business ownership for more years than the age of your Sean. I will always patronize B.B. but I suggest that you take notice of the poor an arrogant attitude of this kid, Sean. “Kid” because that is the way I and my friend will always remember our experience there today, no thanks to him. I’m a Marine and my military background aches to have that “kid” under the Uniform Code of Military Justice; but then again, he wouldn’t qualify.
    Frank Serra
    PS: Looking forward to your reply. Thank you!

  86. Very bad experience with Bestbuy. I paid for a refrigerator, washer and dryer $2500. I scheduled delivery on 10/14/14 for 10/18/14. Representatives told me the delivery and install where scheduled. 10/18 came and I called to see what time they would be delivering. I was informed they would not be delivering because something happened at where house and the time was no longer available. Double checked no emails or phone calls were made to reschedule. Could not get items delivered until following Tuesday. Store manager said he would call to check if he could get emergency appointment because of the error made by bestbuy and the fact I had all of my refrigerator and freezer items in my car. He said they could not do it and the best he could do to make up for it was to give me $100. Went to whare house in tracy they said no one called them to try and schedule delivery because if they had being my home is in Tracy they would have been able to do it. They were great at where house and helped us load items. My father in law was hurt trying to move refrigerator upstairs. No hospital but I am furious because we felt we had no other option and bestbuy did not even try to help me. Terrible experience I hope someone reads this and tries to make it right otherwise I don’t think I can shop there again. I will check items out in your store then buy from Amazon.

  87. I needed a replacement battery for my laptop. I visited you Shreveport and they directed me to place across the strip mall called BatteryPlus. After inquiring about the battery, they quoted me a price of 104 dollars and 4 days to ship it in. I returned home and looked at your webpage. Found one for 35 dollars and received it in three days.
    I suggest you inform your employees at that store about your online

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