Contacting Best Buy Customer Service Center
Best Buy is an electronics company that sells televisions, computers, iPods, stereos and much more. You can order cell phone service, upgrade your existing phone and more from the Best Buy website or store. In terms of customer service, customers can choose to visit the Best Buy customer service page for contact information. There is also a contact us link that offers additional customer service options.
Phone Contact Numbers
The customer service department for Best Buy is available by phone, email and traditional mail. There are no hours listed for the phone support line.
- Customer service: 1-888-237-8289
The Best Buy website does not list a customer service mailing address under the customer service link, but the contact us link does list the corporate address for Best Buy customer service.
Best Buy Corporate Customer Service
P.O. Box 9312
Minneapolis, MN 55440
The official address for the Best Buy website is http://www.bestbuy.com. Customers will notice the main purpose of the page is to sell products, but the customer service side of the website is quite detailed. Simply scroll to the bottom of the page and look for the customer service and contact us links.
Best Buy offers a 30-day price match promise, 30 day phone support and 30 day return policy for all purchases made through the website.
Customer Service Email
There is an online email form for contacting customer service here: http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page.
When we clicked on the link for instructions on how to “allow” emails from Best Buy, we found an email address: BestBuyOnlineStore@response.bestbuy.com. We are testing this email address to see if it is a reliable customer service email address or just the address responses will come from when sent by customer service.
The customer service phone number for Best Buy is automated. We pressed 1 to hear the automated responses in English. Then the call started sounding more like a sales pitch than a customer service call as individual products were being described with options to learn more as part of the available selections. We pressed 0 twice to be transferred to a customer service agent. The agent that answered the phone asked where she could direct our call. We asked for a customer service agent with experience with iPad. We were transferred and the call was picked up by a representative in about 30 seconds. The agent was able to answer our question about the iPad quickly.
Do you have experience calling Best Buy customer service about a product, order or service dispute? Tell us your story.