Contact Best Buy Customer Service

Contacting Best Buy Customer Service Center

Best Buy is an electronics company that sells televisions, computers, iPods, stereos and much more. You can order cell phone service, upgrade your existing phone and more from the Best Buy website or store. In terms of customer service, customers can choose to visit the Best Buy customer service page for contact information. There is also a contact us link that offers additional customer service options.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department for Best Buy is available by phone, email and traditional mail. There are no hours listed for the phone support line.

  • Customer service: 1-888-237-8289

Mailing Address

The Best Buy website does not list a customer service mailing address under the customer service link, but the contact us link does list the corporate address for Best Buy customer service.

Best Buy Corporate Customer Service
P.O. Box 9312
Minneapolis, MN 55440

Official Website

The official address for the Best Buy website is Customers will notice the main purpose of the page is to sell products, but the customer service side of the website is quite detailed. Simply scroll to the bottom of the page and look for the customer service and contact us links.

Best Buy offers a 30-day price match promise, 30 day phone support and 30 day return policy for all purchases made through the website.

Customer Service Email

There is an online email form for contacting customer service here:

When we clicked on the link for instructions on how to “allow” emails from Best Buy, we found an email address: We are testing this email address to see if it is a reliable customer service email address or just the address responses will come from when sent by customer service.

Our Experience

The customer service phone number for Best Buy is automated. We pressed 1 to hear the automated responses in English. Then the call started sounding more like a sales pitch than a customer service call as individual products were being described with options to learn more as part of the available selections. We pressed 0 twice to be transferred to a customer service agent. The agent that answered the phone asked where she could direct our call. We asked for a customer service agent with experience with iPad. We were transferred and the call was picked up by a representative in about 30 seconds. The agent was able to answer our question about the iPad quickly.

Do you have experience calling Best Buy customer service about a product, order or service dispute? Tell us your story.

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286 Comments on “Contact Best Buy Customer Service

  2. Our most recent visit at the location in Fenton, MO was both good and bad. An associate was kind enough to help us with finding our product that we came to purchase. He even helped my son by suggesting a solution to a connectivity issue and saved him a lot of money in the process. That was the good.

    Now the bad. After we selected our items for purchase, we walked the store for a few minutes looking at the different products that Best Buy sold. (Simple window shopping.) It has been a few years since I have been into that store. I was impressed with the items that were for sale. The entire time that we went from department to department, we were “TAILED.” We were asked several times if we needed help by one associate in particular. We went into different departments, and still followed. I became aware as we walked through the store, that we were being watched. UNCONFORTABLE.

    Maybe I’m too old to expect good customer service from a store so that my son and I are not targeted like we are about to steal something. I suppose that I will have to find another place to purchase the electronics that I wantand need for my job.

    My son was even unconfortable in the store. He commented to me about what the problem was with that “guy constantly comming up to us.” He noticed that it was the same guy over and over. Other asssociates seemed to be following us as well. I’m not as much of a fan of electronics as my son. He now doesn’t want to go into Best Buy any more. He purchases game stuff like a “MAD MAN.” Now he too can find another store.

    The reason that we went there in the first place, was to game related hardware.

    Bummer! (With that ending, I guess that makes me about 42 years old.)

  3. i received a text that said i won 1000 gift card from last month entry the claim number 4787 but it would not complete throw the information. and keep sending me to other sites if i won why am i going to other site’s
    when i called your number it i was told that it is not from you and don’t fill out any information but it was to late now i need your help to report this thank for your help Don

  4. On or about Oct. 1 st. I received through the mail a new Premier Annual Benefit for Geek Squad Serevice in the mail.I called the number ( 1-866-797-7367 ) Oct. 3 rd. to ask for them to come out to my house and help me fix my internet. The person I spoke to did not seem to know anything about this new service. I spent some time on the phone explaining to her what I wanted ( which was to use this Free House Call to help me get my internet working so I could access lap top computers in my home.)After a few minuts, she told me she was going to transfer me to another representitive. After a few minuts I was told by a recording the call could not be put through. I houg up and called the Geek Squad. When I got a representitive on the phone, I told her I wanted to take advantage of thei Free service. She did not seem to understand. I finally told her to send a representitive out to my home. The appoint was set up for Oct. 4 @ 8:00. The representitive came out and did a fine job getting my computers to access the internet ane interface with the lap tops in the home. I then went to Merrillville, and talked to a representitive at the Geek Squad desk. He was polite ( and patient ) about my request.I again explained to him that I wanted to take advantage of this free annual service. AFTER 45 MINUTS ON THE PHONE AND TALKING TO 3 OR 4 PEOPLE ON THE PHONE,I FINALLY TOLD HIM TO FORGET IT. THE NET RESULTS IS I HAVE AN 89.00 BILL ON MY ACCOUNT. In closing I would like to say Best Buy sells quality products at fair prices. and your representitives are courteous and professional. BUT YOUR CUSTOMER PHONE SERVICE LEAVES MUCH TO BE DESIRED. Thank You F. Hall Premium card # 0217869544

  5. Sir,

    I had paid Rs399 towards buying Blackberry mobile phone my traction number – 6082322, But till now i have not received any communication from your side
    Kindly tell us the status
    TS SANKAR(9841737233)

  6. I get an email from bestbuy saying they are going to charge me 39.99 in a few days for kaspersky to be renewed.I cal their customer service and tell me that they could not do anything and I should contact my bank which I did and they tell me they couldnt do anything.Finally after an 1/2 on the phone I found out I got to cancell my membership and I never joined nothing.So I called bestbuy again and finally got through to some one to cancell my so called membership.Got a confirmation no but they would not send an email stating that so I called the bank back to give them the number.I WILL NOT STEP FOOT IN BEST BUY FOR NO REASON EVER AGAIN.This is rediculous and spent 45 minutes getting this straightened out.

  7. As a long time best buy customer, and very satisfied with the service i get from my local Best buy, i must write to celebrate great customer service in a Best Buy that i dont frequent, because its not where i live, its were i work. the best buy in princeton nj, the moble section, Anthony, Naomi, Beth, and Kevin went above and beyond there expectations for me and my phone crisis. They are keepers and would love to work with them again.
    I hope this reaches them and they should be awarded for the amazing customer service they provided me!

  8. I’ve complained about this before… You guys really need to do something about this scamming site The information the send is very misleading and looks bad for your company.customers are going to stop trusting your company if they start falling for these scams: Your entry last month has WON! Texts from +1 (310) 874-6626

  9. I am very upset due to the fact that on Friday, November 16 2012, I was not allowed to purchase a camera that I wanted, even thou there are 7 in stock, all due to the fact that they are being held for black Friday. I had/have no problem paying full price and was not about to order one because I wanted & needed it this past weekend.

  10. Leena G. Vernon Hills, IL. Said she was store manager. Doubtful! Rude, under qualified, poor judgment, poor personal skills and ineffective at best. Best Buy needs to do better!

  11. It is obvious that they will not be involved in
    something that they cannot ascertain whether it is right
    or wrong. The policy offers financial assistance to repair your car and get it back on track.
    You may basically request for insurance plan quotes from companies and even obtain
    a prepared list of estimates.

  12. Horrible service. Unable to leave the store with product after my stellar credit was discussed by sells reps. They kept waiting for sales card and you get card in mail not in store. They had all they needed to give me my product. Left for Korea next day without the product due to their ignorance.2) my computer I paid cash for previously from best buy is in need of repair in less than a year. I am without a computer for 2-3 weeks. 3) Sent email to Best Buy Got notice they received my email said I would have response in 3 days.A month later I am still waiting.4)called today to terminate card automated message said I had won a 100 certificate press 1. Pressed 1 then told I was next in line then told call back some other time and best buy disconnected me. I did not speak to anyone. They are starless!

  13. i am pissed!! you people didnt update your computer records when my laptop was fixed in April and you just charged me bank account for kaspersky renewal THAT I DONT OWE!! you have overdrawn my account and cost me an overdraft charge and YOU WONT DO ANYTHING TO FIX IT! your answer is i will have to wait a couple billing cycles to get it staightened out-I DONT HAVE A COUPLE BILLING CYCLES TO WAIT!! I need it fixed NOW!

  14. I was on hold for 40+ minutes just to have your rep disconnect the call. So I called back and held on for an hour (seriously an hour of your repeated and annoying music and ads) only to be cut off again – without an answer.

  15. You have someone sending text message that say,
    Attn. Best Buy shopper your entry has won go to ttp:// and etrer code 2012 to claim your $1000 gift card today!

    you need to watchdog this….

  16. Customer service is horrible. I placed an online order thanksgiving day to avoid the crowds. I got an email stating some of the order shipped the following day. Then the next day I got an email stating there was q billing problem and to contact them. Called got whole of an Indian lady that said there was no problem the next part of the order was at the warehouse ready to ship and they had no idea why I got the email.the next day I got the same email again stating to call or else my order would be canceled. I called again this time I could only get an opperator that transfered me somewhere – who knows after 45 min. On the phone listening to a crappy broken record sounding Xmas music I hung up tried calling back 2x I couldn’t even get an opperator at tis point. So the next day I called again getting more and more pissed I was able to get an opperator no supervisors they had no idea how to help me and really didn’t seem to care. So I checked my email and found where the rest of the order shipped. So I guess the billing problem took care of itself. So when this problem happens again how the hell do you get the problem Fixed the customer service phone number is Useless all you get are stupid Indians that cant help you.there is no way to contact corporate.why send emails stating there is a problem when the problem can’t be fixed screw this and best buy.

  17. i am pissed off by best buy i ordered a sharp tv at bestbuy i placed the order by phone i recived email coforming my order it was one day sale at 699 best buy caceled my order giving me so many stupid reason one of them is tv was not in stock tvs are available all most all best buy store for 999 they are not willing to sell the tv for 699 any more because one day sale is over i find that is not fair i have order conformation no for 699 i need experty advice thanks

  18. Hi I would like to file a complain with one of your store services mobile. I purchase a plan on 11/29 /2010 for my son Iphone for 14.99 a month. I was told by Ms .Denise that this plan would cover any problmes we have with the phone,that we would not go thru the hassel of getting a reforbuse phone and i would not have to spend additiinal money like $50.00 s,and sent off for a replacement that his phone would be replaced with a new phone. This is why i paid fot this services. My son and husbanb went in on Tuesday and was told their was no such plan. I am very dispointed that a sale person would di this to customers. I even went my credit card expired someone called me and told me the same thing when i had to cintinue paying the plan. I wont resolution that this sales person will nit take advantage if someone else times are hade and for people to be riped off is not right. I would have just went with the general plan that AT&T offered. Information is GSBTP# is 3588589480. My Son now has to wait until i can save uo to pay for a phone whic i could have saved up that money to get him one paying 14.99 for 2 years. VERY SAD Geek Squard Black Protectiin Plan

  19. I just concluded a conversation on the phone with a customer service representative (beginning around 1408PT) in which she sighed exasperatedly at my questions, raised her voice at me, and shouted me down while I tried to clarify answers with her. This was beyond a doubt the WORST customer service experience I have ever had. I am deeply hurt and unlikely to spend any money on Best Buy products in teh future, much less this coming holiday season.

  20. i purchased a note 2 phone,and didnt like it ,i returned it next day and i was told no no cash over 500 and i paid cash there is no where in the receipt said that best buy will issue a check over 500,the manger was rude and out of shape ,he told me to purchase somthing that over the 500 and he will gime the rest in cash and he told me to comback and return the rest next day ,all the cash returned to me in singles and fives and asked for hundreds bills and this young man was rude and told me if the atm machine will give hundreds and keep arguing with me ,it is shame that bet buy is loosing there toutch and dont care at all a bout there customer ,poor training and poor quality service .and your balck friday is wortless i was there for 4 hours to get a tv for my moyher in law ,i was on line to get a ticket and no luck and i end up buying 2 computers ,i came for one thing and endup diferent things ,plus they sold me open box tv that didnt have all the part and theey gave me hell to exchange it shame on you best buy .the word is speading regarding your nasty service for a loyal clients,banch of idiots that dont care about us more than taking our money

  21. Hello — I purchased two Ipads and chose “Pick-up In Store” in lieu of shipping based on a Best Buy offer to reward me with $25 gift cards by email with 5-7 days of purchase. The Ipads were ordered 11/26/2012 (10 days ago) and I had to write their Customer Service. Someone emailed me from Best Buy customer service two days ago and said they would issue me a $50 gift card as resolution to this matter. The person never said when or how they would issue the gift card. Two days later still don’t have it in my possession. From where I stand this promotion which I happened to notice is running again starting today. This promotion is flawed and shaky at Best —-that is Best Buy.

  22. I am writing in absolute anger and frustration over your company’s incompetent and incapable employees. Thanks to your talented staff my credit card was double charged for a $1330.27 purchase when I ordered online. I noticed this at approximately 6:30 am EST aon Friday, December 7th and began contacting your “customer service” department immediately. I spent the next 55 minutes being placed on hold, transferred to the “back office” and disconnected. One employee explained “we are handling calls from all over the world and that’s why no one can take your call”. Really?? So basically your business is so big that it can’t address a problem that is a mere clerical error on your end but has caused me a MAJOR inconvenience!

    The last person I spoke with named “Ray” assured me he would contact my bank and remove the second charge from my account. Four hours later he called me back to inform me the charge would be removed on Monday. He apologized for the error and “understood” my anger. In reality he accomplished nothing other than angering me more and wasting an hour and a half of my time. Please, please throw away the scripts that your “trained” supervisors are expected to recite to paying customers! They are patronizing and only infuriate people more!

    Your skilled staff has cost me over draft charges and I have $0 to spend on this holiday weekend for meals, gas and Christmas shopping! Better yet I am now $35 poorer because of the insufficient funds in my account.
    Rest assured I will never spend my hard earned money at any of your stores. I may have saved a couple of dollars on the items I purchased but your inept service has cost me more money, time, stress and inconvenience than any amount of money I could ever “save” at your business. “Best Buy”??? I think not!!

  23. My Viet Nam veteran senior husband and I went to our local BEST BUY on December 8th for a larger tv to replace the dying one we have. We waited for OVER 20 minutes for help and were NEVER even acknowledged or told that we would be helped shortly! One person I asked for help was a fellow customer with the same issue for almost as long as us: NO CUSTOMER SERVICE!! The next person I started to ask (an employee) turned around as I started to speak and nearly RAN back in the direction he came from! I started to ask an employee in the cell phone section for help and HE turned his back on me and spoke to a customer he had JUST left who said NO help was needed!!
    At THAT point, both my husband and I said “F___ THIS S**T!” and we left.
    This extremely rude, totally UNNECESSARY and blatantly callous disregard for customers is the primary reason you are going out of business! Your employees are the absolute RUDEST ones, in person, I have encountered in the last 2 or so months!
    It only takes 30 seconds to tell a waiting customer, “Sorry for the delay. We’ll be with you shortly.”
    As a result of this 100% unnecessary rudeness and refusal to acknowledge senior citizens (and others) to assist them in a purchase has PERMANENTLY LOST us as customers for your failing business!
    I bid you PERMANENT “Good riddance”!

    P.S. We found the same tv wanted at a local store a mile away at a great price….and had an employee helping us in less than a minute! We will be using THEM from now on and steer ALL friends/relatives as far away from you as possible!

  24. I am a BestBuy silver member and purchased a 3rd generation ipad for $549.99. A day later, Microcenter has the same item for $499.99 and I tried to price match. My wife used her credit card on my account to purchase the item. I spent 30 minutes on the phone fighting with customer service to establish that the account is my account given that my wife used her card to purchase the item and she was the pickup person. After all of that drama, customer service agreed to call her back for the price match. The worst part of all this is yet to come. I insisted on sharing the vendor information for the price match to ensure that they will not waste my wife’s time calling her. I gave customer service the microcenter sku number (371534) and after the rep talked to her manager, I was told that BestBuy does not price match Microcenter. Calling BestBuy is a huge waste of time and it is disappointing that they do not have an e-mail address for customer service inquiries. account records are a huge mess and the “Silver Rewards” program is not worth much. Moreover, BestBuy’s price matching policy is a joke and I will be taking a great deal of my business elsewhere in the future.

  25. I am not sure what to say, we recently purchased a home and needed to get some new appliances, such as a washer, a fridge and a microwave (over the stove style). After visiting the Best Buy store a couple days before Black Friday we placed a order. Everything but the microwave was to be delivered. The microwave was not in stock and would have to be delivered via mail. So the delivery of the applainces went off with no problems. The microwave arrived a couple days after, I was excited to open the box ( I believe it arrived on the October 26th). Was opened it was not what I opened it was a white microwave oven. We had all stainless steel. I called the bestbuy 800 number and was trying to get help. They told me to take it back to the store. I have a infant and two smaller cars, It was not going to fit. I explained this to the gentlemen and was told he could get another one delivered and pick up the wrong one. It was ordered properly but the warehouse must have a made a mistake. I asked how long will this take? He said December 6th was the best he could do….I pointed out that I have been waiting a long time. I asked for a supervisor and he said one was not available, but he would issue a 100 dollar gift card for all my troubles. I said fine and patiently awaited our deliver. The day before our Deliver was schedule I got some dishearting news that my wifes pregnancy may have a issue. We needed to go into the hospital to get more tests ran as this could be very serious issue. So I arranged for my mom to watch our baby and wait for the microware to arrive. After a long long day and no garantee that everything is okay with our child on the way. I came home to no microwave or anything…I thought wow that is strange and call the 800 number again. The response and service I got was horrible. The attitude was I can’t find anything about this….You will just have to go to the store. Do you have the order number….etc….round and round I went for about 30 minutes…until it was just enough. The guy went in circles and came back to the same point…take it back to the store. I finally gave up and hung up on the gentlemen. I still can’t believe this….I called the store and they did the best they could to help me…but I still got screwed over. I got a open box unit because no one had the right one. I was lied to and never got a gift card. I have been under a ton of stress and trying to make sure that someone was home to get this dumb thing. I went for almost a month without a microwave.

  26. I was in your Trussville,al store last weekend to purchase a Garmin GPS and a couple other items at an approx cost of $300 dollars. When I went to pay for the items I wrote out a personal check with proper ID and my check was denied.I told the lady that there was more than enough money in my account and I wondered why I was refused to make the purchase.She informed me to call your check cashing services as to the reason why. After about 20 minutes I was finally was able to talk to a human being.Well to make a long story short the reason my check was denied was because of excessive amount of activity with my checking account. Needles to say I was kind of upset for such a ridiculous reason. I inform this person that I write a lot of checks because that is how I pay my bills and buy things at Wal-mart,Lowes,Home Depot and yes Best Buys in Florence,al and I do not have a credit card. I could understand if it was denied because of insuffence funds or was on record for bad checks but excessive activity that is just plain ludicrous. All I can say I am glad I didn’t try an buy the $900 dollars gas range I was looking at or you would have been out over $1200 dollars instead of $300 dolars. Come to think about it I’ve written checks at the Trussville store in the past now go figure.

  27. WHAT A JOKE!! After spending what felt like forever, to purchase some Bose headphones. Someone finally rang me out. After getting home, i realized they didnt offer me a replacement plan on my headphones. When i spend any large amounts on anything i always purchase it. After talking to the chat, geek squad and being hung up on numerous times, im still waiting to purchase my replacement plan. My times about up to purchase it, if i cannot buy the plan i am going to be forced to return the headphones and get them else where.

  28. When below item was purchased, I was told that if the price is reduced at the time of pickup I would get the reduced price. I wasn’t told that it would take an entire day and speaking to three different store personnel.

    When I picked up the item, I was told that it would take two hours to get the $50 credit. I came back to the store (a 15 mile trip) in three hours. After waiting quite awhile I was told that I would only be getting a $30 credit. I showed the rep the sales receipt showing that
    I paid $349.00 and the unit is now selling for $299.

    There was also a $20 credit for opening a charge card, something that took some time and something that I had to tell my whole lifes story to get.

    The rep told me I had to go to another part of the store and another line. I finally got the credit that was due.

    I don’t fault the Bridgewater Store staff at all. In fact they were very polite. I do fault the policies and procedures that Best Buy uses and maybe some of them can be changed to be more customer friendly.

    A not so very happy customer

    — On Tue, 12/18/12, Best Buy wrote:

    From: Best Buy
    Subject: Order picked up
    Date: Tuesday, December 18, 2012, 12:32 PM

    View: Mobile | Web | Español

    Thanks again!

    Hi Louis,

    This confirms that the items below were picked up on Tuesday, December 18 at the Bridgewater Nj Best Buy store.

    See your order status.

    Thanks for shopping at Best Buy. We hope to see you again soon.


    Lisa Smith
    Vice President
    Best Buy Customer Care

    Need Help?

    Payment & Pricing

    Returns & Refunds

    Items Picked Up: Order date: 12/09/2012

    BEST BUY Order number: 1112344962353


    SKU: 5215429

    If you have any questions, call us at 1-888-BEST BUY (1-888-237-8289) or contact your local store. For faster service, please have your order number ready when you contact us.

    Store Locator Customer Service

    Best Buy cares about the privacy of your personal information as much as you do. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information, and alerts on current privacy risks facing consumers, please visit the Best Buy Privacy Hub.

  29. To whom it may concern:

    Your geek service at the queens center mall is not good. I have visited there yesterday with a problem and was told to bring proof of problem for which I have already paid for among other thing that transpired. I was not the only one there with the similar problem. the person seems like he did not want to work, this is not encouraging at all and I do not think I want to shop there again.

  30. I have always loved shopping at the Best Buy in Hickory, NC. I wouldn’t have considered buying a computer elsewhere, namely due to the Geek Squad. HOWEVER, in the past month the service at this store has gone from all smiles to all frowns. In Aug I purchased a Asus lap top & the 2 yr plan. I had to send it out for repair, got it back, still didn’t work. I went into the store & they said I would have to send it out again before they could exchange it. I do my business from home on my laptop & had already lost money the wk it was out & now they demanded I send it out again. FINALLY after an hr of going back & forth with the mgr of that dept they did exchange it for a new one but wanted me to repay the full cost of the 2 yr warranty plus pay 100.00 to transfer the data to the new computer. Again, back & forth. They agreed to prorate the charge for the new warranty & transfer my data.
    Following wk I went in to purchase a Samsung french door fridge which was over 3,0000. Sales person great. Delivery folks great but in installing they discovered one handle ( black ) was stripped. They went to the store to replace it with a stainless one & order a replacement one in black. I was told I would get a call by the end of the day, probably within the hr. Of course the call never came. I had to follow up, was told it was ordered. It comes in, they call & say not only is it the wrong one but also damaged & would order a new one asap & I would get a call back asap. Call never came. Next day I went into the store to purchase a TV but stopped by the appliance dept first. Talked with the gentleman who was in charge of getting the part, he stated he would ck to see if the Samsung rep had replied to the email. I told him I would be in TV’s & he said he would either come find me or call me & let me know the status. I went to get a tv, knew exactly what I wanted, but there was no sales help. I waited, waited, waited, walked looking for someone but was pretty much ignored. I decided to just leave & purchase it elsewhere. As I left, a man at the door asked if I found everything ok, I told him no, I couldnt find anyone to wait on me. He got permission to help me himself…that consisted of him putting it on a cart for me, as I said, I knew what I wanted. I basically just needed help getting it lifted. Of course in the process the man from appliances passes me & looks right past me. I never did get that promised call. So I sit, pretty unhappy about the service I got in computers, really not happy about having a 3,000 fridge that has 3 black handles & one unmatched stainless one with no answer on when I might expect it to be in or fixed. And of course, no one to wait on me in TVs, they are busy stocking. Nor do they care I did walk out 2 wks ago when looking for something in music, couldnt locate it but couldnt locate any help either. I went to Target next door, found it, bought it & was on my way.
    This store used to be joy to shop in, I had plenty of people willing to happily help me & never had an issue with customer service. Now they do not seem to value the business loyal customers give them. Truth is, this store could care less if I ever get the correct handle for the fridge. I DO care & I will gladly go elsewhere, buy another one & have Best Buy pick up & return this one & give me a refund. I have a choice in where I shop & I do not think it will be with them in the future. If they want my business they are going to have to earn it. REALLY? WOULD YOU BE HAPPY WITH A FRIDGE THAT COST MORE THAN 3 GRAND & LIVE WITH MISMATCHED HANDLES? I won’t.

  31. I am very disappointed with Best Buy. I purchased an Insignia tv on 11/28/12, $399.99 on sale for $369.99, was told I would get a $25 credit if I applied for a Best Buy/Capitol One that day, and also, the clincher of the deal was that I would get a $90 in-store rebate of $90 in the mail with the credit card bill. Never got ANY credit, called Best Buy, manager Denise, who told me they have no such promotions, that there was a “miscommunication” between me and the sales rep. BOGUS! The manager would not let me speak with the sales rep, Rob, and she (Denise) kept telling me she was sorry about the miscommunication. I could have gotten a comparable tv from another store for less than the $390 (billing price w/ taxes)that I will have to pay to Best Buy. This is not a reputable way to do business. I worked in Customer Service for 37 years and know that Customer Service is most important to a business. I will never step into a Best Buy store again. I have heard Best Buy is not in a good finalcial position and I can understand why. Trust in the store and product are very important for success. When I pay my bill I will return my brand new Best Buy/Capitol One credit card cutup in the envelope as I have no use for it. Lying to customers to get a sale is not good business. I am very frustrated and disappointed. I was going to purchase an LG dvd player to go with the tv for my mother’s Christmas present. Needless to say, I will be doing my business elsewhere. I will never recommend Best Buy. You guys used to be the best supposedly. Not any more.

  32. I just want to make sure that the powers to be know how amazing the people at the Los Feliz store, LA, are. I have a sone with autism as well as some other physical challenges. He goes through DVD players very couple of months because of his unconfined enthusiasm or because of his overwhelming frustration and he bites the corner of the player. This results in a broken screen eventually. The people I wrote a comment on about 6 weeks ago have all been so understanding and helpful and explained the warranties to me and helped with getting the proper product, etc. Yesterday I went back for DVD player #37! I also bought a flat screen TV with mounts and a tray to hold the cable box. A sales associate named Leasa saw that I needed some assistance as my son is in a wheelchair. She showed me everything I needed and listened rto me as I explained how I needed to mount the TV and then she made sure I had everything I needed. She brought everything to the front for me and made sure the people in the from knew whose merchandise was there. She wa so helpful and I was very appreciative. Then Edy helped with the purchase as well as the exchange for the DVD and then helped me get everything to my car. In my profession as a consulting teacher, I am used to going above and beyond to help teachers, students and parents. But I rarely find that willingness to be REALLY helpful in other service professions. Not so at this Best Buy. I have been to other Best Buys and NONE compare to the people who work at this store!! Thank you to all who make the trip to buy or exchange a non-stressful experience.
    Corky O’Rourke

  33. bought a laptop today including the office 2010 package for 100 bucks…. when I tried to install it… I had no number to do so…

    I have tried every phone number at the Best Buy where I bought the thing…. and NO one answers the phone for any service or pricing…much less service…….

    Should have gone to some outfit that cares…….

  34. Store employees were very disorganized! Manager tells my boyfriend to go to register to get a preorder confirmation and employee behind register said she cannot do it and told my boyfriend to go get the manager that told him. Then we were asked to go to customer service desk..then they could not get info…blamed computer for not working correctly…blablabla. Newdless to say…waste of gas and time. What happened to good customer service?? Employees should be trained better and be more educated on how to assist customers better!!

  35. Angry as hell— I bought a Nook on line, to be picked up in the Bangor Me store for my Nephew who is in the hospital in Bangor Me. His Dad went to pick it up the day before xmas (his name was on the order) (my name was on the order) he was told,we can not find the order without the order # or the phone # that the order was placed with. He had to walk out without the order,or a presant for his Son for Xmas. HOW STUPID IS THAT ? Does anyone in Best Buy care ?

  36. I do trust all the ideas you have offered in your post.
    They’re really convincing and will definitely work. Still, the posts are very short for newbies. Could you please lengthen them a bit from subsequent time? Thanks for the post.

  37. I am writing you to advise you that you have proven that American has become a second class nation. Since purchasing a computer from your store I have had nothing but problems from day one. So much so that my hard drive has crashed twice and although it is covered under manufacturer warranty and is being fixed at no cost it still has crashed twice. This has been major disruption in my business activities so we purchased a second low end computer to compensate from the down time which is three days old and I am receiving error messages already on this crap. Your company sucks and I assure you we / our company will never purchase another computer from your two bit second hand non-american store. I say non=american because I remember a time when it meant something to make things that lasted. Now you can’t even buy anything in this country that has the potential to last. No more, you should be ashamed of yourselves.

  38. Comprei um celular “”unlock” Sansumg Galax S III, para uso no Brasil. Primeiramente a operadora daqui (TIM) disse que o aparelho nao estava desbloqueado. Em seguida, reconheceu que o aparelho apesar de ser desbloqueado NAO FUNCIONA.

    Procurei a autorizada Sansumg, que me informou que o aparelho está com defeito e que nao ha pecas de reposicao no Brasil, e que apesar de se tratar de uma MULTINACIONAL, a GARANTIA dada nos EUA nao se estende ao Brasil.

    E agora, como solucionar este problema? Aguardo contato para solucionar a questao.

    Os dados da Nota Fiscal sao os seguintes:

    Val # 000161-652394-141507-324248-964872-758

    0510 072 9726 12/14/12 11:36 00009707

    5771538 SANSUMG GA 799.99


    ITEM TAX 51.99

    Associate 9707

  39. I originally purchased a laptop through the bestbuy website with a delivery date before Christmas. On Christmas Eve I received an email saying shipman has been delayed. No reason to follow. I waited all day to see if I would receive another email saying it has arrived at my local Bestbuy…it did not. I went to BestBuy to see if maybe it showed up and I just wasn’t updated. No luck. BestBuy failed me. And I received nothing apologizing except the poor guys working the counter at the BestBuy in Rapid City, SD, which was by no means their fault that my gift I purchased for Christmas didn’t show up. I just wanted to say thank you to Anthony and Cody who went out of their way to make my bad situation better for me. I did not leave with the intended laptop but with another one, which the husband seems to like more then the one he originally picked out.

  40. As long as I have been a customer I have never been mislead on guarantee
    To install from geek squad
    To the store manager, and a supervisor promising me that they will delivery will be after 2:30pm, to me being there after work. Since that was the earliest I could meet them. I called the day before, again, promised they would be at the house after, 2:30pm. To accommodate me. That the geek squad agreed to my time, calling to verify the schedule time after 2:30pm. Guarantee
    Me they will come after 2:30pm. The day came I got home at 2:00pm. They came at 12:00noon, knowing I would not be there, per the writing on the order, per the conversation
    With the supervisor from geek squad. No wonder that corporations file chapter 11. No one does follow up and or no one really does their job, customer service isn’t their business priority, it is selling and let someone else take the problem. HHGregg we are coming

  41. We purchased 3 Toshiba laptops at the same time for different family members. In less than 6 months the screen went out on one of them. Toshiba said that the warranty would not cover it. I took it back to Best Buy and explained the situation to the manager (and the fact that we had purchased 3 at one time) and said “I hope you are able to provide better customer service than Toshiba”. He told me to talk to the Geek Squad. He did not walk me over there to explain the situation to the Geek Squad and did not follow up with me while I was over there. The Geek Squad guy said “the warranty does not cover it”. I told him that I found a screen online for less than $100, so was he telling me that for less than $100 they could not provide good customer service but instead leave a sour taste in the mouths of 3 people? I called the customer service number to get the contact info for the district manager and they would not give it to me. We will never step foot in Best Buy again and we are telling everyone we know about our experience.

  42. All I wanted to do was make sure your employee Justin Sur at your store in orange on Tustin ave. gets a lot of credit for how he handles his job and his interaction with your customers. First of all you understaff your floor. But he excelled in helping 3 customers with time consuming requests. He was very sweet and so patient with me. I’m apple 4 challenged. Justin took the time and explained everything I didn’t understand. He made me feel welcome and my stupid questions I was to embarrassed to ask at Apple stores I not only asked but understood the answere. I am retired now but worked at Nordstrom for over 10 years so I know customer service and you have a great young man working there. Because of him I’m bringing my friend in we all want iPod and apple 5 phones . Thank you please let him know he was so helpful and a great attitude. I hope u promote him . Sincerely Sally smith and Karen cox Member # 0020530150

  43. Called Best Buy because their coupon did not work and their customer service call was lousy. She told me that mistakes happen and there is nothing they can do. I asked if she competes with Amazon and she got angry at me. Forget Best Buy

  44. I,m on vacation . Brought my new cannon camera but forgot my manual. Card locked and i didn’t know how to fix it.I Bought it at best buy in Marlboro, decided to take it to your Naples,fl. store. Mike, the P C Supervisor took care of the problem in about one minute. Thanks to Mike, you have a very happy customer. –jg–

  45. Feb. 28 2013, Thursday, I purchased a Sony Speaker-dock boonbox at the price of $89.99 plus tax.
    March 2, 2013, Saturday (2 days later), while shopping at Sears in Palm Desert, Calif., I observed the same Sony boon box priced at $79.99 plus tax. There were 3 in stock. I didn’t buy one, as I figured Best Buy would match the price.
    March 3, 2013, Sunday, Sears had their sunday paper ad, advertising a “closeout” at $69.99 while supply lasts.
    March 4, 2013, I returned to Best Buy in La Quinta, Calif. with Sears ad, expecting to match the price. I was told that they do not match the cloeout price. I had no problem with that, but expected them to match the regular price I observed the previous day before the closeout sale. Even after discussing this with Dave, the Home Sales Mgr at this LaQuinta store, he refused to believe that there were 3 in stock when I was at Sears the day before, as he said he called Sears and they said they didn’t have any in stock. This was MONDAY when Dave called. I told Dave they had 3 in stock on Saturday, the day before the sale and at the price of $79.99. Dave said he had no way to prove that there was any in stock on Saturday.
    Best Buy advertises IN LARGE PRINT THAT THEY HAVE A “PRICE MATCH”. Dave, the mgr. tells me that there are “conditions” and was willing to get the paperwork (which was not in view with the “price Match” sign). He said it stated that the product much be “in stock” at the time of the “price match”. Well, IT WAS IN STOCK AT SEARS, and Sears regular price (not sale price) was $79.99. I know $10.00 won’t make me rich, but it’s the principal of “FALSE ADVERTISING” in addition to calling me a liar, not believing that there were 3 in stock at Sears BEFORE their ad was put out on Sunday. Had I known that Best Buy will pull any trick to get out of matching prices, I would have purchased the boon box at Sears Saturday, 2 days after I bought it at Best Buy for $10.00 more.

  46. I ordered 3 $800 laptops for a research project I just received funding for. I am a non-profit researcher into older worker advocacy and have two research assistants. I ordered three great laptops from Best Buy which were dispatched quickly and efficiently. While they were on the way to be delivered, I received a call from Best Buy. They asked me if I was a business. So I said, no I’m a non-profit researcher that just received a grant. The Best Buy rep said that I must be a business to order expensive laptops at once. I explained that there were 3 of us working on the project and that we were a non-profit freelance research project to help older workers. The Best Buy rep informed me that my laptops had been intercepted en route and that I would have to buy my laptops from the business side of Best Buy. They then sent me an e-mail with a link to their business machines. Interestingly all the laptops that were under $1000 and the processing size we needed were sold out. The only machines that met our processing needs were between $1200-1500 each. I called Best Buy and told them we didn’t have money put aside to afford 3 laptops at their ‘business prices’ and that would they rather lose the sale. They informed they would rather lose the sale. So I walked into Office Depot got 3 better laptops for $750 each. There is a reason Best Buy is not doing well, passing on large sales and poor customer service ensure your company goes under!

  47. I live in Belize and in Nov. 2012 bought a HP slim line desk top computer with Windows 8. It lasted less than 10 days and wouldn’t start up. Sent it back to Best Buy Store #526 at great postal cost to me. The geek squad checked it and concluded it was fine. Sent it back at my expense. It lasted 4 days this time and won’t start. I want HP or Best Buy to replace this computer at your expense. This is not acceptable service!

  48. I would like to relate my experience with the Muncie IN Best Buy store. I went in last night to buy a small laptop computer. The salesperson told me what I was looking at was junk and would probably break in 6 months. She then steered me to a Surface tablet, that started out at $499.00 but when was added with a keyboard, screen protector and fee for putting it on and also a mouse added up to over $700.00. I just wanted a small computer to do e-mail, facebook, pictures etc. My question is, if I was looking at junk why do you sell it in your stores. I left with nothing. I will not be back. I did not appreciate being pushed to spend more money than I had and then being told I could open up a best buy account. I had a bad experience in your store.

  49. I am writing this email with the expectation that you will probably never receive it as I’m sure you receive many emails a day. However, I think it’s important for you to understand the experience your customers are having in your stores. I’ve been a long time customer of Best Buy from TVs to lap tops to cell phones and games! Although that is not relevant in this email it should be noted.

    My wife and I came to your Irvine store last year and purchased $900 dollars of merchandise including an IPad, new cell phone, and a two year warranty for the phone. We had great service from your team in Irvine. I was even convinced by your sales person to purchase the warranty! I never purchase warranties based off my experience of them being a hassle when you need them. Your sales person explained that when purchasing the warranty that if anything is wrong with the phone within two years I could bring it to any best buy store and get a new phone exchanged with no questions asked! I thought that would be great so I agreed to purchase the two years in full!

    Unfortunately, the phone has stopped working! My wife and I took the phone in today to your location in Tracy, Ca as we have since moved. We went to the mobile department and the lady pulled our receipt and pointed us to the geek squad section. We were told there that the phone would be sent out for repair and wevwould be issued back a refurbished phone. This was not acceptable to us, as I agreed to purchase a $170 warranty, (which cost more than the phone) not a refurbished phone, rather a new phone in which I was told. I asked to speak to a manger. The mobile manager came down and said No and frankly was disrespectful to my wife. I was told the Store Manager was not at the store as well as no assistant manager. Who’s running the store? I stayed on the phone for two hours with your customer service department with no solution except refund me a prorated portion of the warranty I purchased. I only got a prorated portion because I used 13 months of the warranty? Used the warranty? I tried to but was declined for a refurbished phone.

    I myself am a manager of a retail store. I was told NO by 5 people in your store! In my retail vocabulary NO is not something you tell customers. It is not my fault the associate that sold me the warranty didn’t know protocol. If he did know then I never would have purchase it! All I want is a phone that works. I’m not asking for anything free I’m simply asking for what I purchased and what I purchased wasn’t people who work for you being rude to me and my family, telling me NO, waiting two hours on the phone to be told NO or standing in your store getting dirty looks. Like I said you probably won’t have the time to read this but ill end it with this. In a world where online business is more convenient and more often then not cheaper. The only thing your store can offer it’s customers is a customer experience that keeps them coming back! An email from you an a solution would keep me back but I doubt that will happen with the experience I had.

  50. Since a month ago I have ordered a product which has not been delivered till date despite of many calls to customer care.

  51. I am very disappointed in your finance department.
    I made a balloon payment of $500.00 thinking that would get me within $50.00 of paying off my account. I made a final payment after I got a late notice. If you look at my payment history I always paid more than my statement.
    My credit score is something I protect with due diligence and you turned me into the credit bureau and have greatly effected my credit score. I don’t like being treated like a dead beat and I will NEVER RETURN TO YOUR STORE. I have written to you and called you and did not receive any satisfaction. In these tough economic times your credit score is extremely important. You are to quick to ruin some ones finances over $25.00.

  52. we went to Best Buy ,and we purchased 2 GalaxyS4 and Iphone , the man that was helping us with the purchas was telling us all the GOOD ” stuff if we bought the GalaxyS4 , how IF !!! any thing happend to our phones , run over it with a car drop it into a pool break the screen . the ONLY thing it would not cover is if it was stolen , or Lost , but any thing else YES !! well I had dropped my phone into some water, and now it will not charge , and i called Best Buy and talked to 3 different people and told them all the same thing and all said no problem , but when i get there ,, its a totally different story ,, you can spill a glass of water on your phone thats fine but if you drop it and a little bit of sink water thats totaly different and now I spent 800.00 on the Samsung Galaxy S 4 and they will NOT stand by what was told to us . so now im out of a phone and $ 800.00 they also said they can cancel my contract , but its going to cost me $ 375.00 early termantion Fee .. BULLSHIT!!

  53. And I will be going to the BBB.. Angie’s list and will let everyone i know how Best Buy does not Hornor what they say and what there Employee’s say ,,and how it is no big deal that you just lost all of the money Best Buy just does not care about their Customers satifation !!!!!Very Very Very Disapointed in Best Buy all i wanted was one to be replaced

  54. I want my email address removed so Best Buy doesn’t send me any type of advertisements. If this isn’t the proper place, please tell me where. Do you have a site to “unsubscribe”, or can you take care of it.
    Earl Linville

  55. I just bought a new laptop. It is not user friendly. It will not let me sent e-mails. Know it will not charge it’s own battery. I’ve had the computer for only 20 days. I want my money back. Best buy says NO. I need to find a computer that works for me , not some crappy TOSHIBA that doesn’t do a thing.

  56. October 28, 2013, I called the Davenport, Iowa store and spoke with one of the store managers that day, Bob, about some problems I was having with my operating system after GEEK SQUAD replaced the hard drive on an old laptop – I bought the repair service contract. The problems were that standard devices that came with this laptop were not working (DVD/CD drive, etc.) when I got it home – the drive was not being recognized; therefore, I could not load even the antivirus software. This and other inoperable items, I felt, should have been checked and been up and running, such as installing drivers, etc. At any rate, this manager, Bob, was very arrogant, rude, uncaring, and his very late, overdue offer to remediate was unethical at best. Bob was too interested in telling me all he knew, what he could sell me, how wrong I was, and if they were to remedy this I would have to wait for days with the laptop ultimately being rendered useless, as it was probably the mother board! I researched online and FIXED the problem myself. Guess I was right, GEEK SQUAD was lacsidaisical when fixing my used laptop. I did NOT get what I paid for, and was treated badly by management when reporting POOR “paid for” customer service.

  57. I think it’s disgusting that you are open on Thanksgiving, employees should at least have holidays off and spend it with family and friends. Black Friday is bad enough, now your taking away this! You doing it on Christmas? .!

  58. Today I went to your Westminster Mall location and wanted to Price Match something. Which I know is possible because my friend price matched this a day before. I went to the cashier and was standing there with my sister and my nephew of 7 months. We waited there for 15 minutes and she called all the Game Stops and then called a manager over by the name Rob. Then she told him a totally different story about how its not avaliable online and not in stock in stores and my sister looked at me and said ” She didn’t tell us that, if she did we would of left 15 minutes ago. ” And before she called Mike over I asked the girl in the front at the door who greets you and I asked her can you please call a manager over so I can leave please ? Nicely . She replied with attitude ” I did already ” . I said okay thank you politely. So when Mike said he can’t price match it for us I wasn’t even mad about the product, just the service that was provided by not just two employees but the manager. As I left the girl said with attitude Have a good one and gave me a smirk. I would of rather had her not say anything at all if its not polite especially with my nephew there. I am so upset with the customer service.

  59. On November 24th I purchased an iPad mini from you online website for $299.99. Today the same iPad mini went on sale for $299.99 with a $100.00 Best Buy Gift Card. I called to get a price match and was refused. I was told to buy one online today and return the one I have but mysteriously the iPad mini is sold out online today so it is not possible for me to do that. I have been a Best Buy customer for years and buy thousand of dollars worth of merchandise from you with my Best Buy card. I feel that it is horrible customer service to not honor this sale with the gift card. I would appreciate hearing from someone in your customer service department!!!

  60. I wanted to let someone know of the experience i had for Black Friday this year at the Best Buy White Marsh Md store 159 it was AMAZING. I have been doing Black Friday shopping for the past 14 years and out of 8 of those years it has been at a Best Buy and the past 2 years has been in White Marsh and as long as that store is open even if i move away i will still go to this store for my Black Friday shopping if i can help it.

    I was first in line as well as last year i got there on the 20th because i was getting a Xbox one for a Friend as soon as i walked in the door they remembered my Daughter and i from the pervious year wow what a welcoming from everyone from Derick the Manager Ashley in Appliances Amy behind the Customer service all the way down to John at the Door to name a few, it was like coming home and they were so excited to find out crazy us were camping out till Black Friday lol.

    All i can say is customer service customer service customer service they went above with it for us to charging my cell phone for me reminding us when they were getting ready to close if we need to use the restroom go or if we needed to charge are phones do it these are just the little things. Every morning they walked up to the door with a smile asking how are night was did we stay warm, what more as a customer could i ask for things like that is what has us coming back to that Best Buy.

    We did have a Glitch now and then from property Management telling me i could not have a tent out or my chairs till Thanksgiving but i refused to leave and the understanding i get Derick fought for me when he heard about it what a awesome Manager to step up and fight for just 2 customer in this busy time of year. he could have said oh well just 2 customers let them go there will be more he did not do that he valued us and things like that keep us coming back. on Tuesday 26th news reporters came out and interviwed me had me put my chairs out that night when i left to get Dinner and a shower my chairs were stolen that was the first lol but Derick when he heard was upset and was trying to find me other chairs like i told him not their fault i have more coming again he cared.

    Please someone let this store know what a amazing Job they are doing. I wish there is some kind of award they deserve it. I used to Manage Smalls Formal Wear i understand pressure and retail but if i had a staff like this i would cherish them. personally i would use this as a Training store.

    I live in Jarrettsville Md there is a Best Buy 8.11 miles but i choose to drive 16.33 miles and it is worth it.

    Thank You so much for your time and Merry Christmas,

    Mary Louise Hopp and Rebecca Walker

  61. Please pass this on to the Best Buy in Altoona, PA 16602. Their address is 1721 Osgood Drive.
    I had a very pleasant experience with the customer service department yesterday, December 4th, 2013.
    The cashier’s name was Sarah and the managers name was Corey. I called to explain an odd situation with some software I had purchased a few months ago that would not work. I spoke with Corey on the phone prior to bringing in the item, and he was very kind on the phone and was willing to make an exception to return the item because I had had so much trouble with it. He made sure I was taken care of and that I had the best experience possible with the situation. When I went to the store, Sarah, the cashier was very kind to me and was understanding of the situation and did everything she could to help me. It was nice to have such kind people to deal with the situation that seemed so willing to help in any way that they could.
    Thank you!

  62. We purchased a computer from Best Buy in Fair Lakes Shopping Center, VA last May instead of purchasing online. In November the operating system completely crashed without warning. We took it in and the manager told us he could service the computer. The next day he called to say that he would not repair the computer without us paying for labor and purchasing the recovery disks from Gateway. We were told by the employees at Best Buy that the operating system they sold us has this problem often and even though we were sold a defective product there seems to be no concern or willingness to make this right. Last year alone I personally spent over $1000 at Best Buy but now I will be purchasing everything online. Why go to a store when there is no customer service when the product is faulty?

  63. I purchased a laptop on December 2, 2013 online. The ad said that if I picked it up at the Best Buy store rather than have it shipped to my address, I would receive a $30.00 gift card through my email sometime around Dec.14.I picked the laptop up at our local Best Buy. It is now Dec. 23, 2013 and I have yet to receive anything. I made several attempts to call customer service only to be put on hold for twenty minutes and then be disconnected or told I had to enter a three digit transfer code, which makes no sense. I give up! I am very frustrated with their customer service!

  64. I called to see if I can get a receipt sent to me and was switched to three different departments. The gal I finally got to was mumbling really bad and I couldn’t understand her. It sounded like the girl who transferred me over was still on the line and that was why. After having to repeat myself twice and still couldn’t hear a word this girl was saying, she hung up on me.

  65. I am so dissatisfied with your local store and your accounting dept. I have given up getting the random power crashing of my asus fixed and of ever dealing with you again. I can understand why your company may be going under if the quality of service I have received is representative of your business.

  66. I purchased a Pioneer Radio DEH-P8400bh. It was an open box item and I didn’t purchase a 2 year replacement plan. I had never had an issue with any Pioneer before. Well I only had the radio for 8 months and the face plate stop lighting up. I called Best Buy in Peoria IL and told them and they said I could bring it back and get a replacement. After I got there and went to Geek Squad they looked at it and said they could send off to Pioneer but it would take a month or so before I could get it back. I very disappointed that I couldn’t get another radio. If it had been over a year when it broke I would have just not even worried about a replacement, but it was just 8 months and it stopped working. So my question is hw long is the warranties on these items?

  67. my wife and i went to best buy in shreveport la..saturday to purchase a new tv..we waited about 30 minutes for help before leaving…by the way we ask for help twice and never received any…observed two guys from that department bs-ing with each other knowing we needed halp…long story short we purchased our tv from sams club…got more help there in a warehouse type store..have been coustomer at best buy and purchased several thinngs there ….but no more…

  68. I tried to have a remote start security system installed in my 2013 vehicle. $8,200 Worth of damage (every electrical system blown) and I am still one month later, begging anyone at Best Buy to complete my claim by paying the car rental bill and the mileage i incurred. They are unethical and no one responds.

  69. Michael was a big help when we bought our new computer. We really do not know a lot about computers and he was very patient with us and explained everything so we could understand what we were getting.

  70. I had a very bad experience at the Telegraph Mich.location on Jan 21st the cashier names MICHELE ASKED ME (IN THE MIST OF HER WAITING ON ME)if I minded steping aside so that she could wait on the white couple which was behind me!!! I called for the manager and instead of him (Gabe was his name) apologizing he tried makeing excueses for her! My purchase was $900.00! I have not opened my computer but at this time I make take it all back and in addition I’ll take my future business elsewhere!. Employees of this caliber need special training and so does the Mgr,named Gabe. I am a very disappointed ex customer!.

  71. hace tres anos compre una laptot y le instalaron el antivirus y ano por ano he pagado por el servicio y de momento ya no pude habrir la aplicacion y mi computadora quedo sin antiviy mi orden dice que estoy protegida hasta 01/21/2015 como me pueden solucionar ese problema

  72. I went to the Florence, KY store to return a Whirlpool Cabrio Washer that wouldn’t wash on the hot water cycle. My Representative, Geoff, demonstrated all the different washers, let me make a decision, set up delivery, and made my life so much easier. I was expecting a hard time but instead Geoff made my delivery happen. Please consider and give Geoff a raise. He is hard working, pleasant, knows his products, and a pleasure t to deal with.
    Group A: 196718, Group B: 6138, Group C: 556543.

    Thank you,

    Penelope Kluesener, Best Buy Customer

  73. We have been very loyal customers. Your practice of automatically billing customers for virus software – year over year – is a way to cheat the customers. As I am retired I noticed the charge on my account. In calling it was for a computer I no longer had and the notification of my purchase was sent to an email that I no longer had for the last 5 years. If I researched this I have probably been unfairly billed for years. Too bad – as a large corporation you have to resort to this business practice to increase your revenue stream. This is a consumer scam. I have spent over an hour in two different phone conversations to get a refund — the first one never being processed meanwhile – I have a charge on my credit card and a late fee. I would like this matter looked into further and would appreciate a refund for the years – I never was aware I was being sent this software.

  74. I went in to this store (Waite Park, MN) to buy a TV, a Sharp LC-50LB150U. The TV is in stock at the store, they had 2 in stock and the price was $550. I came in with cash in hand ready to buy.

    On my first visit I could not find a person in TV and when paged nobody showed up. So I left and picked up my son from school.

    I came back (second visit) and finally got someone, I showed him where the TV was on the shelf, I found someone to pull it down and I measured the box and went out to my car. It looked close, but when I walked back into the store I could not get anyone to ring up the sale, NOBODY was available, blue shirted folks were all over the place but nobody would ring up the sale (most were chatting to each other and a few were selling connector wires to a single customer). So I went to customer service and tried to buy the TV there and they said I had to pay in the TV section. That was impossible so we bought a small item for my son and I walked out.

    I called them to try to buy it over the phone and I was told that was not possible if I needed it delivered. The rep was going to transfer me to another person and I got disconnected. So I called back and talked to Matthew (store manager) and he said I could have $50 off if I came right away so I said yes. He told me to ask for Carl, and when I got there I did just that (third visit). But, Carl was nowhere to be found so someone else said he’d sell me the TV. He however said I needed to re-measure my car, which I did for the 3rd time, and when I started writing the check he declared I could not get the $50 off Matthew promised. I asked why and he gave me some dumb ass answer that made no sense so when I asked to talk to Matthew, he gave me a run around, refusing to contact Matthew, so I left the store shortly there after.

    So, in the car, I called them one last time (4th attempt to buy the TV) and Nicole kept transferring me to dead lines and then refused to pick up calls at all.

    So, here’s what I want to know: Why won’t you sell me this TV?

    Is it my race, is because I am bald, is it because I’m a Catholic, is it because I wear glasses, is it because I am a man, is it because I am tall, is it because I came in with cash or tried to write a check, is it because I drive a Subaru, is it because of something else I cannot imagine?

    I made at least 4 attempts to buy this god damn TV from you in a single day. I made more calls to the store than that. I even called your 888 number and yet no TV. What the hell is wrong with me that you refuse to sell me this TV?

    So, if I sound angry you now know why. To help other avoid this sort of beating in the future, I am going to post this complaint EVERYWHERE, and I do mean everywhere. I will tell everyone the truth, I was crapped on today and I know who did it – Best Buy.

    I do not expect an answer to this letter. I now know that Best Buy does not care to fix these things. I will simply do what everyone else is doing, I will go to Amazon for my electronics.

  75. We recently purchased a 60″ Sharp Smart TV from the Best Buy Tinley Park Store. We were told it would be set up and functional upon delivery. The delivery service could not get it to connect to our Wi-Fi and told us to contact Best Buy and they would have someone walk us through the process. I called the Best Buy toll free number on Monday 4/7 and was told they would contact the store and have someone call back and run us through the process. No one ever called back and I had to go to work, so I called the store we purchased the product from and asked to have someone help me set this up. I was then instructed that this was not done by the store and given the Geek Squad number, which I called and was put on hold while they contacted the store. The operator then connected me with a technician who told me the delivery man made no note of my being able to get this done and if I wanted this done I would have to pay $129.00 for the service.I refuse to pay for something that was promised to me upon delivery and then again when the person delivering it was unable to do it. This is a ridiculous run around and needless to say with other options available I will do my purchases elsewhere. James Weger

  76. I purchase a lap top HP at west Hollywood store a year and a half.
    The laptop just give me problems : malfunction, freezes, go out of online all the time .I went to the store several times .
    Trying to fix the laptop once a month there at the geek saquad …they are really great people (Colin and Brione ) …. but who can help me
    I’m really ennoy with BB right now .

  77. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE I purchased a over-the-range microwave for a townhouse with installation. Best Buy said they would have installer bring it out. Microwave arrives via UPS, schedule install (a separate process, although it shouldn’t be). Installers find two large dents due to poor packaging. UPS scheduled to come back out, refuses to pick it up in same poor packaging.

    Subsequently speak to UPS who says they will make three attempts, can not guarantee a call before arriving, and give a huge window (maybe 8+ hours). So no guarantee of a microwave pickup unless it’s left in the yard, someone is home all day, and/or new packaging is purchased by me and used. Very dicey on whether I will get my money back.

    Second microwave shipped. Second installer comes, finds something wrong with the circuit. Electrician finds something wrong with the circuit. Ask to cancel order and install. Told UPS must pick up both microwaves with same crazy timeframe. Many hours later I am still trying to get them to come here and pick up the microwaves so I’m not stuck with appliances I can’t use and I CAN GET A REFUND. Now on hour-plus call that has involved speaking with 5 people, numerous lengthy unproductive calls that would bore/drive you to tears.


  78. Terrible Customer Service. Bought a big screen TV; Best Buy should have delivered, unpacked and taken old TV away. Delivery service did not even bring TV in from truck. Called customer service, they had local store come pick up old TV and packing materials over a week later and promised a $100 gift certificate. Never received gift certificate and when I called later, said there was no proof. Supervisor named Chris would give me nothing, no last name, no ID number. Best Buy has permanently lost good customer – I used to buy all large appliances through them. Also will lose customers because I will let everyone I know about the lying and poor customer service.

  79. I have had problems twice now with Best Buy, and I will not be back ever again. I cannot believe the level of rudeness and lack of respect your employees have for the customer. Your l5 day return policy is ridiculous. I purchased a Blue Ray player three weeks ago, it does not work, and you won’t take it back or do anything about it. Target would in a minute. Unbelieveable. I intend to go further with this if I do not hear back immediately.

  80. I cannot tell you how disappointed I was when I visited your store in Murrieta, Calfornia. Upon entering the store today at 5:00 salesclerks were standing around talking amongst themselves, of course no one acknoledges you when you walk in that would be “good customer service” and that doesn’t exsist. I proceeded to your music dept. wanting to buy a few cd’s of course no help anywhere so I walk up to a cashier who is busy talking to another employee waited a couple of minutes so as not to interrupt their conversation, when he did ask if I needed help I asked if someone could please assist me with a cd. He called out to the gentleman that is standing at the entrance and I return to the music dept. After about 10 minutes and no one has come to assist me I return to the cashier thank him for his help but leave telling him I will order my purchase through Amazon. Being upset I also say “out loud” that this is exactly the reason why places like this are going out of business….VERY POOR CUSTOMER SERVICE!!!!!

  81. Store employees are arrogant and don’t care about your problem. That usually starts from the management down. If you buy anything be careful about the protection plan. They will only be happy when you are instating it. After that your only a bother. The only time I seen the employees care is when they thought I was making a purchase, other than that they were to busy goofing around. Keep your money, find a different store!

  82. Store employees are arrogant and don’t care about your problem. That usually starts from the management down. If you buy anything be careful about the protection plan. They will only be happy when you are instating it. After that your only a bother. The only time I seen the employees care is when they thought I was making a purchase, other that they were to busy goofing around. Keep your money, find a different store!

  83. I had a horrible experience today with Best Buy. I have been a customer with BestBuy for years and have always charged and paid on time. I have a great credit record, yet today the store would not accept my credit card. I was on line to 20 minutes trying to figure out why I could not use my card. The lady I talked with talked on and on about verifying my credit. I answered all her questions. This went on and I was embarrassed trying to get my card to work. I was so mad, so I used my credit card from a bank, but I don’t get free interest on the card. Right now I don’t believe I will buy at Best Buy ever again. I can’t understand why I have a Best Buy card and I can’t use it.

  84. let me say i bought a BRAND new refrigerator from bestbuy,i took off from work to wait on it but of course they tell me a window of 12/6.they come in my house like they stay here putting there tools on my table and then bring the frig in and it has a big A— dent on it and hook it up and say here you go sir!!.plus two days before that someone from the store cancel my oder,my food had gone bad and i had to go back to the store and reorder the frig again.then they tell me that i cant get a new frig until next week wow!!!!!!!!

  85. My name is Luis A. and in the past 4 years I’ve probably spent about 60k at Best Buys throughout the US and so I’ve gotten to know exactly what to expect from Best Buy. Generally is bad customer service, sales people generally do not know much about the product and are generally interested in everything else but helping their customers. With that said, convenience and availability are king and since I know what I need, I simply walk in to Best Buys, point at what I want and pay at the register and even that sometime is challenging task for Best Buy.

    One time I purchased 5k worth of product using Best Buy for business in LA; worst mistake of my life, I waited for 7 hours at Best Buy to get the product from the warehouse. I missed my flight and my project was delayed.

    The Sale
    On 04.29.2013 I went to Best Buy to purchase security cameras to have them installed at my house; I went to the Northbrook IL, location # 1165. I was told that they could install the cameras and that it would be a simple process and so against all my intuition I decided to purchase the cameras and paid for the installation. The sales person also told me that if I opened a Best Buy credit card, I would also get a discount and so I did.

    The Installation Process
    The first time they came to my house they walked all over my house and spent 2 hours in my attic and told me that they could not install the cameras so I went back to Best Buy to get a refund; during my store visit I was told that they would make a second attempt. A week later another installer showed up and once again, the installer went to the addict and after 2 hours he came back down and told me that they could not install them. Only this time he somehow managed to disconnect my cable. I called the installer and he just simply dismissed what I was telling him. So I called my cable provider and had them come to my house and they confirmed that a cable had been unplugged in the attic. I went back to Best Buy to get a refund and once again was told that a “professional” would come to my house and make an assessment, the “professionals” show up a week later and said that they could install the cameras and that I needed to “simply” purchase longer cables since my ceilings are about 30 feet high. I purchased the cables and rescheduled another installation. The installers show up again and once again they spend a few hours in the attic, come back down and they tell me that it can’t be done. At this point I’ve waisted 4 days of work waiting around, purchased cables and have made several trips.
    On the last trip to Best Buy I returned the cameras at customer service and was told that they would also refund the install fees back to my Best Buy card.

    The Refund
    Today I pulled up my credit report and find that I have an overdue balance with Best Buy. They never refunded the installation fees, I called the customer service number and was told that they are unable to located the transaction an so they can’t help me.
    I called the Best Buy / Citi bank customer service and they told me that the balance is overdue. I’ve worked very hard my entire life to keep a perfect credit score and now I’ll have a late payment because someone at Best Buy did not do their job.

    Credit Card Error
    During my conversation with Citi / Best Buy credit card customer I was told the following; “your name in our system in incorrect, it’s spelled Roland and the mail that we sent you has been returned”. So I confirmed the following with the customer service agent: my name was entered wrong at the store when I applied for the credit card. How does that happen???. I filled out a credit app with the correct name and I handed the sales person my driver’s license. I’m not certain how it’s possible to make an error like this. I’ve always maintained a great credit and now I’m going to spend a long time trying to fix this error. The only reason I found out that I had a balance on the Best Buy credit card was because I checked my credit information on line and found out that I have a overdue balance…

    The Experience
    How does a company like this stay in business, who ever is reading this; I’ve travelled all over the US and have purchased product at about 50 stores including Puerto Rico and let me just say as an investor and as a consumer; there is no way Best Buy is going to survive at this rate. It’s common knowledge to the average consumer that speeding money at Best Buys is simply asking for problems. I can’t count the numbers of times at a store with my credit card in my hand looking and literally begging a sales person to simply take my money. It’s a very sad sad sad reality.

    Last Purchase At Best Buy
    Let me just add this, two week ago I went back to Best Buy and spent another $1000.00 in wireless cameras, I should have my head examined for doing this. But this is my last purchase at Best Buy.

    If any one cares about the people who are and have spent 10s of thousands of dollars in your business, call me back or call the store back and get this issue resolved.

  86. We currently purchased a HP TouchSmart 15.6″ laptop SKU number 5153008. The software and owners manual was not in the box. Should we send it back or could you send the items to us?

  87. When I tried to return a Microsoft office 2013 software to your store in Baxter, MN, the manager said I could exchange it, but couldn’t get my money back or they’d get sued! Never heard of such garbage. Called the St. Cloud store and they said no problem as long as it wasn’t opened. One of the clerks also told me that lots of Baxter people come to St. Cloud because of the service at the Baxter store. Now I see why. Will never recommend the Baxter store to anyone. That policy will turn people off and maybe this will be the next Best Buy that closes!

  88. We have been in 2 Best Buy stores lately and the service is terrible. The employees are all talking together and not helping customers. We seen an add for a dishwasher and I was very excited about possible]y buying it. My husband just called and stopped in the store waited awhile to get waited on and nobody came to help him so he left. Needless to say we will be looking somewhere else for the appliance and all the other appliances to buy in the future. Totally disappointed -no longer a customer.

  89. I typically don’t write reviews, but after having one of the worst customer service experiences ever with Best Buy, I want to warn others so that they might not have the experience my family did.

    We bought a Frigidaire Gallery on 3/29. After a couple of months we realized that the inside drawers were cheaply made and that they continued to come off of their hinges whenever we used them. We contacted best buy to see what our options were. They offered a floor model upgrade with a small scratch, which my Husband saw in the store, and would cost us an additional $800.00 more. We paid the additional money and scheduled a delivery. We asked that my Husband be there at time of delivery since he saw the floor model and knows better than me about getting everything hooked up appropriately.

    We received a message confirmation that the refrigerator would be delivered between 3-5 on Saturday, and my Husband made arrangements to be home at that time. The drivers arrived at 1:00. When I said my Husband wasn’t there ( I had my 7 and 9 year old girls and one of their friends in the house), they said would continue to come in. I told them that my Husband needed to be there and they began to get aggressive and honestly, I was not comfortable having these men in my home with 3 small girls. It made me wonder what type of background checks are done with this vendor. After asking them to come back they continued to sit in front of our house for 30 minutes, frightening my girls. They called my Husband and ended up hanging up on him because he wouldn’t have me let them in the house.

    We called customer service that day and spoke with a very nice woman who apologized for our experience and said that a customer service representative would call us within a week. She also contacted the delivery vendor, Penridge transportation, who claimed that they didn’t deliver the refrigerator due to an altercation with my husband, who wasn’t even there at time of delivery. She told us that they were also very rude with her. She arranged for the refrigerator to be delivered the following week. When it arrived, there was extensive damage done to the door of the refrigerator, and the handle was completely bent in. The drivers, who were not the initial drivers, asked if we even wanted to take it due to the recent additional damage. We said, ” no thanks”.

    After almost 2 weeks, no call from customer service, an additional $800 charge for a product we didn’t receive, we rec’d a message that a delivery was scheduled for the next morning. We stopped into best buy to see what was being delivered since we weren’t contacted prior, and we were told that a different refrigerator was found, they weren’t sure of the condition or brand, and that it was being delivered the next day. When we asked if we could have an undamaged refrigerator like the replacement we had originally selected, the supervisor, Dante, advised that, “it’s not gonna happen”. When we mentioned that they had our additional $800 and didn’t have the refrigerator he said, “well, you do have a refrigerator”.

    After paying nearly $2000, only receiving an $1100 refrigerator with poor quality, being bullied by delivery drivers, and having a store manager tell us in not so many words that he wasn’t going to do anything to fix it, I wonder how best buy stays in business with so many other appliance options out there.

    Best buy = bad buy

  90. Purchase business cards on May 6 that was to be delivered in 14 days, by May 26 still not being delivered. I got in contact with them on chat. They send a reorder and it is now June 27 and I still don’t have them.

  91. I just wanted to thank Best Buy employees who helped me with my issues with my LCD TV that was purchased 4 years ago. First, we do not usually buy extended coverage but this time we did being that this was our first HD LCD. As it would happen we went the entire 4 years without a hitch. And then ONE day after our warranty expired the TV decided to throw a fit. I contacted BB and talked with the Geek squad who directed me to call the Overland Park store where the original purchase was made. I talked to a manager named Emily. I explained about the problem and the expired warranty. We did not get the TV on the day we bought it because we were having it installed by the Geeks. I told Emily that since we did not take receipt of the TV for almost a week after we bought that we felt that it when the warranty should have started. Emily was so polite and courteous and told me she would look into the situation and see what could be done. True to her word she called me back and surprised (and relieved)me with extending my warranty that would allow the Geek squad to fix my TV under warranty. I felt like I won the lottery! The Geek squad was here today and these guys know their stuff! They treated us and our home( put on shoe covers)respectfully! Kurt and his partner analyzed the problem immediately and had me back in business ! Kurt also patiently explained to me how to access the internet through my Blue Ray player. I talked to several other folks during this ordeal and I wish I had gotten their names. But I want to commend you and your employees for this awesome customer service! Thanks You SO Much!



  93. on 7/6/14, I
    stopped at a competititors
    store and was impressed to be in and out of the store in about 15 minutes having purchased a featured sale item with delivery the following day. My oldest son, a Best Buy Platinum Plus customer, was dismayed at this news and set about to show me your superiority. We went to your Roosevelt Blvd. #589 My son pointed out a high end washer and dryer, he owns the same set, for my approval and said they were to be my upcoming birthday gift! The associate then proceeded to say they (actually all of the appliances) were unavailable due to a wharehouse fire and the delivery date given was way out of line. We then inquired about a few other even pricier sets, same deal. I taught my sons to be unfailingly polite BUT never accept No from someone without the authority to say Yes when in these circumstances. We asked for the manager, Jordan. My son explained the issue, told him he was quite frankly embarrassed at this point, having extolled the virtue of the place, that the purchase was my gift, that I was going back to the competitor with my business, and that he felt this was frankly unacceptable for anyone let alone a customer who spends thousands of dollars (usually electronics)regularly. Jordan totally agreed and proceeded to find comparable products, prompt delivery, and gave my son a “customer satisfaction” discount that I understand was beyond generous. I know customer service levels have fallen to an appalling level but in this case your manager saved the day, thousands of dollars on this and future sales and impressed a new customer. He and the young man who rung the sale Joe are to be commended. Bernadette Wlas (Brenden Burke )(pin05890085660070814 date of purchase 7/8/14

  94. I purchased an upgrade Iphone on the 25th of June and I have had difficulty with it. On July 8th we went to the store to exchange it and were there for at least an hour while they checked it out and decided to exchange it for us but they did not have one that was the same as what I had. On July 9th we went to a Best Buy mobil store and we were told it had been past 15 days. It took so long to get to that point and it was late so I took the ladies word and did not check it myself. They sent me to the Apple store across the way to get it taken care of under warranty. After I left and checked it, I realized it was not past the 15 days but the store was then closed. Now tomorrow will be the 16th day. Best Buy has now messed me around once again.
    I will warn anyone dealing with them to BEWARE. They somehow get out of coverage nearly every time.

  95. Since Citi has taken over your Best Buy Credit Cards I have had two instances in which I paid my payment early and also paid more than what was required.
    Since my payments were early and were before the statement closing dates they were posted the month previous resulting in a late payment.
    Citi chose to charge me a late fee even though payments were made early and more than required amount was paid.
    As a promise to Citi please see below online conversation between myself and Citi.
    A Best Buy Credit Card Customer Service Associate will help you in approximately 0 minutes 35 seconds.
    For your protection, we’ll never ask you for passwords, PINs, User IDs, security words or any part of your social security number during a chat. Other information may be required to help us verify your identity.

    You are now chatting with Kamron
    THOMPSON,JOHN D: Kamron,
    Kamron: Hello, welcome to Best Buy Credit Card Live Chat. My name is Kamron. How may I help you online today?
    THOMPSON,JOHN D: i am extremely disappointed with the way Citi handles your accounts.
    Kamron: I am really sorry to hear that.
    Kamron: How may I help you online today?
    THOMPSON,JOHN D: twice in the past I paid my account early. both times because the way the billing statement dates fall i was charged a late fee because my payment was made before the statement date so was posted the month before. Citi advised me that because they adjusted a late fee once before they will not do it again. No matter it is their fault because of posting dates. Please review and you will see that i actually pay my bill early. I have made payment today to bring account balance to 0.00.
    Kamron: Let me check that for you.
    Kamron: For security purposes only, please verify your full name listed on your account?
    THOMPSON,JOHN D: I have always appreciated the service i have received with Best Buy. But it is now my desire to close this account and intend to relationship with Best Buy John D Thompson
    Kamron: For security purposes only, please verify your full name listed on your account?
    Kamron: I have not heard from you. Do you still need assistance?
    THOMPSON,JOHN D: John D Thompson
    Kamron: Thank you, John.
    Kamron: Thank you for confirming. Please give me a minute orn two while I check this for you.
    Kamron: As you made the payment before statement generation date the payment has been applied for the previous statement and your account has been charged with the late fee.
    THOMPSON,JOHN D: thats correct. I paid early and paid 3 times more than what was due so your posistion is to punish me for this
    Kamron: I am really sorry for that. However if you make the payment before the statement date the payment will be automatically applied for the previous statement and your account will be automatically charge the late fee.
    Kamron: However we have not received any payment today on your account.
    THOMPSON,JOHN D: ok. Close the account as soon as the payment i made today is applied and account balance is brought to zero. I choose never to do busines with you again and intend on copying this converstation and posting on ever social media outlet i can find. I am very sorry that i am a good customer who pays early and pays more that the minimum amount due
    Kamron: I certainly understand you are concerned about the late fee.
    Kamron: How may I help you with this?
    THOMPSON,JOHN D: 6.13 statement date paymnet made on 6.13 How so you charge me a late fee because it is made early. So since the payment fell before the last statement closing date it gets applied to the previous month and you charge me a late fee. If this is the way you choose to do business I choose not to do business with you. When the account balance reaches zero (payment was submitted electronically today) close this account
    Kamron: In this case Please call us at 888-574-1301 and they will help you with this.
    Kamron: Hours of Operations: Monday – Friday 9 a.m. – 9 p.m. local time , Saturday 8 a.m. – 8 p.m. local time, Sunday 8 a.m. – 6 p.m. local time.
    THOMPSON,JOHN D: Why should I call you. Your company has cost me quite enough frustration already. I want this account closed when the balance reaches a zero balance. I am trying to work and I do not have the patience to continue this conversation
    Kamron: I am really sorry for the inconvenience.
    THOMPSON,JOHN D: Are you employed by Best Buy or by Citi?
    Kamron: I completely understand your point of view, however as you have made the payment on the statement generation date the same will be considered as a payment for the previous month.
    THOMPSON,JOHN D: OK. So you punish customers with a late fee for paying early and paying extra because of internal dating issue within your company. Is this correct. Do you work for Citi or for Best Buy
    Kamron: We work for Citi.
    THOMPSON,JOHN D: OK. Please note account to be closed immediately after account balance reaches zero. I Will also be glad to let Best Buy know how you treat their customers. This conversation will be posted on ever social media outlet I can find to post it on
    Kamron: I am really sorry due to security reasons we do not have the access to close the account through this channel and in this case Please call us at 888-574-1301 and they will help you with this.
    Kamron: I’m sorry if you felt that way, I truely appologize for the trouble this has caused.
    Kamron: We would like to talk to you about this as you are our valued customer.
    Kamron: Please do call us on the above number or send us a secured message so that we can get in touch with you to resolve this issue at the earliest.
    THOMPSON,JOHN D: I need your employee id # and full name as well as your immediate supervisor and a mailing address and telephone number.
    Kamron: My Id is KN09432.
    THOMPSON,JOHN D: I need your full name I also need your direct supervisor’s name and id#. I also need a mailing address and a phone number. Thanks much, JOhn
    Kamron: I’m sorry we are not authorized to provide our details like full name. However my supervisor’s ID is VN09396
    THOMPSON,JOHN D: Makes it a little harder to file a greivence. 1) Customers who pay early and pay more than the amount due are penalized with a service charge. 2) Employees refuse to properly identify themselves or provide contact information.
    Kamron: Here is a contact number of our account specialists 888-574-1301./
    Kamron: They are available Monday – Friday 9 a.m. – 9 p.m. local time , Saturday 8 a.m. – 8 p.m. local time, Sunday 8 a.m. – 6 p.m. local time.
    Kamron: I have not heard from you. Do you still need assistance?
    Kamron: I apologize, but due to no response I will need to end the chat. Have a great day!
    THOMPSON,JOHN D: All of your company’s polices aside. Do you understand my frustration? How would you feel if you were me.? I understand if you cannot answer. I am employed in the service/financial sector myself. I do not in any way want you to feel like I am purposely targeting you. I understand what your job must be like and I appreciate you as an individual. I hope you have a great day. Thanks much, John PS. i do not have any policies that require me not to give you my full name and contact info: John*****

  96. I purchased a Samsung Dishwasher to be delivered and installed on 7/16. I waited a total of twelve hours for the delivery to take place. I did call at 4:00 in the afternoon and spoke with a Best Buy associate who assured me my order was on the truck to be delivered and that they had until 8:00 p.m. I waited the full twelve hours and no delivery. i called back to Best Buy only to be told “oops your order was left off of the truck.” This was after being placed on hold repeatedly as I continued to request that the order be cancelled. As the associate tried to place me on hold again I explained that I had already wasted twelve hours and been put on hold at least four times on the same call I was on. I asked that the order be cancelled and the charges to be removed from my card. The associated responded by cutting me off while trying to give my phone number as she had requested and telling me that we will call if that is possible. I can not imagine a poorer example of customer service or professional behavior. The store in Hickory N.C. has steadily been going down hill and now has reached the point that even if you want to purchase there they will make it impossible to do so. Mistakes happen but the customer service is unacceptable.

  97. I was just in the Reston, VA store with my fitbit. I could not get the back off to see what type of battery to purchase. I asked a few employees in a blue shirt, the guy at the door in yellow shirt and no one really wanted to give me time. SO I stood in line at customer service to see if I was buying the correct battery, the young woman there was at least helpful and told me what to go back to aisle and buy. Very discouraging that you cannot get help on a weekday morning, seemed to be plenty of employess but not helpful, only 1 register open fully, and a long line!!! Guess a reason for ordering on Amazon and forgetting about going to a store

  98. I bought a laptop from you on 7-19-2014. Computer had virus on it and I was not able to load the free anti virus software that came with it. Also tried to upgrade windows and it would not allow me to. The same day I tried to return it and your manager would not take it back. The only thing he offered was an in house repair of 199.00 then I could return it. Huh??? I can not believe you would sell me a $400.00 product and not offer to help me in some way. Your manager was not rude but the attitude of “can’t help you” is unacceptable. I have bought all of my home appliances and computers from Best for decades. I will never do business with you again.

  99. I stopped buy your store, located in Texarkana Texas. The service was out standing! I had a couple of your team-mates helping me out. Due to them being on top of things, I bought more things, than what I went in for. Following my return that evening to purchase another computer, leaving the one I bought: out of your LA store…to be repaired. as well as buying a few more things. U have great salesman’s. Brandon Smith, Nicholas Pope. Evening shift…Quiona Wesley,& Shawn Rosendale, I like writing about the positive things people do. and I will return! Thanks Best Buy!

  100. A couple of years ago I purchased an IPad with Insurance and a couple of months ago I started having problems with it. I took it back to the store in Mansfield where I bought it and was told there was nothing wrong with it, well I came home and had the same problem, I have gone back the third time and the tech did some things to it and now it is worse, I told him I had insurance and wanted it replaced, he said they did not replace them, needless to say that is exactly why I purchased the insurance, today I called him and told him it was worse and was turning off on me, he said for me to bring it in, I did and he said they would have to order one. I told him that was bull and why could he not give me one out of the store, and he said he could not do that, now I have to make another trip which will make 5 to pick up the IPad. This has been the worst customer service I Have ever had at that store and I will not be purchasing anything else there. I have spent several hundred dollars at that store in the last couple of years, TV, Freezer, Washer/Dryer, IPad, Phone, movies, ITunes Cards, etc. but I will not purchase anything else there.

  101. what a scam! Best Buy (should be called Worst Buy) rewards system stinks. I should have about $200 in rewards and have received, after two months, absolutely no certificates. I keep getting turned down in the website no matter what information I enter. Call? That’s an even bigger joke. Just opened a credit card with them two months ago, and I’m cutting it up and going to talk w/ an attorney about a class action law suit. I don’t know how their policies and practices are legal. Go to HH Gregg instead. Biggest mistake! I’ll never set foot in a Worst Buy again.

  102. Anyone else detest the Geek Idiots Squad????? They are obnoxious, opinionated, very non helpful, and just downright BAD!!!!
    hubby’s phone screen broke, so they ordered a refurbished one to replace it (personally I think that stinks anyways) but just gave him an info sheet of how to back up his data calender contacts etc. THAT was joke, even I couldn’t figure it out and I’m VERY computer savvy!!! the new phone came in and it won’t charge, says the battery is too hot or some stupid thing. Tried to tell them that we couldn’t find the developers tool, that the sync program was telling us to use, THEY couldn’t even find it. Then I said well you then need to replace the Zagg screen we bought, and/or pay the fee we have to go to at ZAGG at Clackamas Town Center to put it on the next refurbished phone they’ll be sending us. They refused!! Again, absolutely totally screwed up customer service!!
    Oh, and you know we will be telling everyone about this, We’ve been buying from them for YEARS, All of our TV’s (at least 3 of their flat screened ones, our phones, printers, routers, modems, ink, movies etc….
    Geek Squad should be better known as Nerd Squad, but that wouldn’t be fair to the NERDS out there!!

  103. I am one of the 2000 customers (or so I was told by the customer service phone rep I was finally handed over to after four transfers)who had money deducted from a gift card on the evening of Wed. August 27, 2014, with no order actually going through.

    The sales rep at the Morgantown, WV store attempted to clarify the situation for me. She was repeatedly transferred before finally being told that it could take up to two days for the money to show up on my card again.

    I called your customer support, such as it is, the next day and had that time frame confirmed. (Interesting how to even be able to send an email I’ve had to utilize other websites besides your own.)

    More than 48 hours later, I again called customer support, to be told now that it would be at least Tuesday, due to the high volume of people whose gift cards were compromised. Incidentally, my “gift card” was a store credit for a computer that the Geek squad deemed unrepairable. Because I had full coverage, this was going to allow me to purchase a new laptop.

    I find it interesting, though disheartening, that a company that sells and repairs high speed computers has such a shabby system itself. Not once in this process has Best Buy ever contacted me. I have had to initiate the laborious process of talking to a human being every time.

    When I asked your customer service rep if Best Buy was going to do anything compensatory, even expedited shipping, I was told no. I’m sure you feel that your stores keep anything I would possibly want in stock. I’m in my 60’s and not looking forward to learning Windows 8 or navigating a touch screen. (Reading computer reviews online, hearing rumors of a new 8.2 int spring, and seeing a classic shell download, I’m clearly not the only person.)

    The news is full of Best Buy’s financial problems–sales down, stock down 49%. I’m sure you feel like you can’t do anything to compensate the customers you’ve inconvenienced. But here’s the other side of the equation. After thee weeks of waiting for a repair or replacement computer–even before this gift card debacle–I ordered a Lenovo all-in-one with Windows 7 on Amazon. It was here in two days. Determined not to return to Best Buy until the $614 deducted from my card was put back, went to Staples for Microsoft office and downloaded my my virus protection from Webroot online.

    A friend who was looking to replace her dead laptop was with me the night of the gift card fiasco. She bought a new laptop and all the accessories yesterday at Staples.

    So, directly or indirectly, the handling of this matter has cost you somewhere in the neighborhood of $1600. Multiply that by 2000 customers and tell me a little more attention to customer service might not have been a wise move.

    I will probably replace my laptop at Best Buy. I’m not going to let you off the hook for a $742 credit. I may even think about a protection plan. But I wonder, if your customer service does not drastically improve, will you even be in business to honor it three years down the road?

  104. I ordered a Frigidaire 4.5 cu ft compact refrigerator this morning. The site would not take my rewards certificates, which totaled $20. We went to the store to find out A) if the refrigerator was frost free, and B) to find out why my rewards certificates could not be applied on line. To make a long and very frustrating story short, the store said the item had already been processed for shipping and I could not apply rewards due to that fact, and I could not cancel my order either. What a rip off. Trying to call the customer service number is a joke. I was on hold for 20 min. and when I did get to speak to someone (who barely spoke English) they said I had to call back on Sept. 6 and they could re-issue the rewards certificate. WHAT GOOD ARE REWARD CERTIFICATES IF YOU CAN NOT USE THEM, NOT EVEN ON LINE AT THE TIME OF PURCHASE. I am done with buying anything from Best Buy. I never did get an answer to the question if it is frost free…a young man at the store told me “everything made now is frost free” Guess what, if that is not true, and we are shipped one that has to be defrosted, we then have to go to the trouble of taking it back (my husband can not handle the weight of this item let alone put in the car and take it back). There is no fair recourse with this company, it is a giant rip off and I will never use them again for any purchase what so ever.

  105. I ordered a Frigidaire 4.5 cu ft compact refrigerator this morning. The site would not take my rewards certificates, which totaled $20. We went to the store to find out A) if the refrigerator was frost free, and B) to find out why my rewards certificates could not be applied on line. To make a long and very frustrating story short, the store said the item had already been processed for shipping and I could not apply rewards due to that fact, and I could not cancel my order either. What a rip off. Trying to call the customer service number is a joke. I was on hold for 20 min. and when I did get to speak to someone (who barely spoke English) they said I had to call back on Sept. 6 and they could re-issue the rewards certificate. WHAT GOOD ARE REWARD CERTIFICATES IF YOU CAN NOT USE THEM, NOT EVEN ON LINE AT THE TIME OF PURCHASE. I am done with buying anything from Best Buy. I never did get an answer to the question if it is frost free…a young man at the store told me “everything made now is frost free” Guess what, if that is not true, and we are shipped one that has to be defrosted, we then have to go to the trouble of taking it back (my husband can not handle the weight of this item let alone put in the car and take it back). There is no fair recourse with this company, it is a giant rip off and I will never use them again for any purchase what so ever. ANOTHER RIP OFF, I AM BEING TOLDI ALREADY SAID THIS, AND THAT IS A LIE.

  106. I recently had a very displeasing time trying to inform BestBuy of an area that was causing unneeded customer ill will and was seemingly transferred arbitrarily from one department to another.
    My initial complaint was concerning the fact that the online store was not synced to the actual products in the store. You are BestBuy not Jimmy Joe Bob’s Podunk appliance center. You are supposed to be the very cutting edge of technology, yet items that you have listed in the online store are not always factual. This is an irritant that you must be able fix. I can go to the former Soviet Union and get cash in 20 seconds, surely you can keep your sites updated. Secondly, I wanted to be able to share my frustration with someone from BestBuy so it would possibly help another to avoid the same frustration I had just gone through. I went onto the Best Buy site and started to look for a general complaint/suggestion email that I could tell my problem. I called the BestBuy number and told the first person my tale of woes. They then connected me with another person that wanted me to tell everything over, that person then connected me with another that wanted to hear it again. All the while I kept asking for a general email that I could send to that would be able to route it to the proper governing body. Each one told me that it didn’t exist. I finally asked to speak to the third persons manager and after 8 minutes, which seems like an eternity on the phone, they came back on and said that they would give me an address where I could send a letter. I told her to forget it and hung up.
    I hope that someone will actually take this seriously and start a new trend in the business world -Truly Good Customer Service-.
    Thank you for your time and attention.
    Timothy Gunby

  107. Yesterday I had a service call from Joey Meyer of your Geek Squad. Joey helped me install my printer properly, and he also solved some laptop and ipad problems which I was experiencing.BY
    ANY YARDSTICK JOEY WAS THE VERY BEST “CONSULTANT” I HAVE EVER EXPERIENCED! He was courteous, knowledgeable and very, very helpful. A real gem.

    I cannot imagine buying appliances and other sundry items anyplace else than Best Buy because of this young man’s abilities.

  108. Today I needed to cancel maintenance contract on a cell phone which had been lost. I started by calling Geek Squad. Was told I needed to go to the store where I purchased the maintenance contract. Drove over 20 miles and spent over 1 hour of my time to find out that all the information which was needed to cancel the contract was related to my home phone. The girl was kind enough to print out a copy of the sales receipt and told me all I had do do was call Geek Squad back and tell them to cancel one of the four contracts because they were not related to a specific phone. When I returned home I called Geek Squad and gave them a contract number and asked that they cancel it. I was told that they needed to determine which of the four contract numbers x related to the phone which was lost. They asked me to wait. Then they asked me to wait again. After 20 minutes they told me that there was no relationship between contract numbers and phones. Finally after spending over 2 hours of my time i accomplished what I started out to do. Cancel a maintenance contract. The staff in the overseas call centers need to be better trained.

  109. Fantastic Service Representative ….. Los Feliz, California Best Buy on Monday, September 22, 2014….. I recently bought a Surface Pro3 to replace a not so old laptop. When I went to swipe it, the screen was frozen, no movement whatsoever… the attached keyboard worked. As I am scheduled to travel, I needed the tablet to work. I took it first to my local best buy. They could not fix it and decided it needed to be replaced but they were out of stock. They said that Glendale had 11 and off I went. When I got to Glendale, they were polite and understanding. Then a Geek Squad member, Gisele (sp?) began to do her magic. She checked for updates and presto the screen worked perfectly. However, she was not satisfied and began checking the entire installation and found that some things were not done to her liking. I had Microsoft installed along with Kapershy and she found that some aspects of the programs were not there. By the time I left, Gisele had reconfigured the tablet and it is working better then advertised. She also showed me a few pointers on Windows 8.1 and I could not have been happier. She also told me she was an extremely happy employee and was attending more schools to enhance her skills. From what I saw she could work anywhere and has the people skills I find lacking in almost every business I deal with. Keep Her she is the face of the company. Sincerely Jon

  110. I wish to file a formal complaint on a recent purchase I made at your Perrysburg store. I went in to purchase a new phone and feel that I was intentionally mislead on my purchase?? I purchased a galaxy S-5 phone and was charged 599.99 for it. I told the sales rep several times that I was due for an upgrade? He insisted that this was the plan I needed? After I contacted Verizon I was informed that I should have been sold the phone at the upgrade price of $149.99? I feel that I was intentionally misled so that I could be charged an additional $350.00 for the phone which is certainly ridiculous and not the way to do business or retain loyal customers!!I have purchased many items from your stores such as a TV that very same day!!I also recently purchase a computer system from you for over $800.00 and at least 3 TV’s in the past. I would hope that you could help me to receive some form of consideration in this matter and would like to thank you in advance for “any” assistance you can provide me??? As of this moment I intend to “never” purchase anything from your business unless or until this matter is resolved. Your store manager informed me that she could or would not do anything to help me and refused to point me to anyone in charge above her!!!!

  111. I have purchased over $3000 in the past year and a half when my computer was
    affected by the explorer virus it changed my administer photo and name I took
    the computer that I purchased in January back to see if they would reset the
    computer back to factory installed software when I bought the computer the sales
    person gave me a set of recovery disc they do not work but when I talk to the
    Geek Squad located in your Altoona store he told me it would cost me $130 to
    reset my computer and basically called me a liar and said there was no way this
    sales person would have never gave me a disc well he did and I’ll be sure to let
    my family and friends know that your service is not worth the headache. I can
    get the same merchandise for the same price elsewhere and if your sales people
    and/or your store is that ignorant I will take my business elsewhere. One more
    thing I will post this email on my facebook, myspace and the other social sites
    that I use. I really don’t believe that I will get a response from you but if I
    do I can post it also just to be fair about my complaint.

    Keep treating your customers like you could care less about them and you
    will end up with no customers.

    I am putting my comments on here because I can not reply to your emails

  112. Purchased a Notebook today, 10/13/2014, at the BEST BUY #568 store located at the Hyannis, MA mall.
    Sean was “your” representative. Sean had initially come across with a matter-of-fact and contentious attitude. I immediately felt this unprofessional amateur and addressed it by letting him know that we, my friend and myself, were not dazzled by his motor-mouth presentation and asked that he speak more slowly because my friend is Greek and I knew he would have a problem following what self-important Sean was telling us. My friend is a local business man and has been successful here on the Cape for over 30 years. Sean was not dealing with “his ilk” and I seriously doubt that he would had been as “short” and as so “important” with friends he might(??) have. Nevertheless, we did buy the notebook because I have been a faithful customer for many years and have always bragged about the service and the Geek squad at B.B. My friend wanted to go to BJ’s, but at my insistence we chose Best Buy. I can seriously say that I have ALWAYS been treated respectfully and with a deference of polite humility which is the ABSOLUTE key to hospitality. I had “taught” this concept for many many years and had been in business ownership for more years than the age of your Sean. I will always patronize B.B. but I suggest that you take notice of the poor an arrogant attitude of this kid, Sean. “Kid” because that is the way I and my friend will always remember our experience there today, no thanks to him. I’m a Marine and my military background aches to have that “kid” under the Uniform Code of Military Justice; but then again, he wouldn’t qualify.
    Frank Serra
    PS: Looking forward to your reply. Thank you!

  113. Very bad experience with Bestbuy. I paid for a refrigerator, washer and dryer $2500. I scheduled delivery on 10/14/14 for 10/18/14. Representatives told me the delivery and install where scheduled. 10/18 came and I called to see what time they would be delivering. I was informed they would not be delivering because something happened at where house and the time was no longer available. Double checked no emails or phone calls were made to reschedule. Could not get items delivered until following Tuesday. Store manager said he would call to check if he could get emergency appointment because of the error made by bestbuy and the fact I had all of my refrigerator and freezer items in my car. He said they could not do it and the best he could do to make up for it was to give me $100. Went to whare house in tracy they said no one called them to try and schedule delivery because if they had being my home is in Tracy they would have been able to do it. They were great at where house and helped us load items. My father in law was hurt trying to move refrigerator upstairs. No hospital but I am furious because we felt we had no other option and bestbuy did not even try to help me. Terrible experience I hope someone reads this and tries to make it right otherwise I don’t think I can shop there again. I will check items out in your store then buy from Amazon.

  114. I needed a replacement battery for my laptop. I visited you Shreveport and they directed me to place across the strip mall called BatteryPlus. After inquiring about the battery, they quoted me a price of 104 dollars and 4 days to ship it in. I returned home and looked at your webpage. Found one for 35 dollars and received it in three days.
    I suggest you inform your employees at that store about your online

  115. I had a problem with the local store not answering their phone. I contacted customer service and was told that the manager would call me. That never happened. I then wrote to the CEO and received a letter informing me that the manager would call me. That also did not happen

  116. I joined the Geek Squad program when I bought my Asus laptop on06/23/2014. Yesterday 11/05/2014 I had problems with my printer and security program. I talked to Erika and she couldn’t gain control so she said I had a virus and then she scheduled an appt. for a home visit for 11/06/2014 between 12-4pm.No agent showed up and when I called Geek Squad on 11/06/2014 after waiting until 4pm, The agent Dakota said the appt. had been cancelled. I did not cancel this appt. The supervisor, Bethany said the earliest appt. I could get was 11/11/2014. No other help was offered. What a terrible way to run a service esp. since I needed to print something for an appt. on 11/07/2014

  117. Best Buy is money hungry!!!! They tell you one thing and then when its time for them to do what they advised they would its another story. Of course the turnover is so high that you can never get the same employee that advised you of the wrong information. I found 708 complaints related to this issue alone. They talked me into getting the protection plan through Best Buy instead of through Sprint saying that they would replace my phone on the same day if lost stolen or broken.Sprint can take up to a week to get you a new phone. My purse was taken with
    the cell phone and I went and tried to pay the 150.00 for a new phone. The rep says “sorry they gave you the wrong information it is only for a cracked screens” how do we know the phone is really stolen! Really?? How about the police report? Or the fact that Im using a temporary debit card? Why would I pay you 10.00 a month for over a year to cover a cracked screen when I can get that fixed at the local cell phone store for 25.00?? They say whatever they have to to get you to spend money with them and then figure out a way to keep your money. Then the rep at Corparate says no need to speak to a manager they will tell you the same thing. So No refund on the money I already paid so they just took my money and thats to bad for me. I tried to email then the list of the complaints and the rep says mail it to the store? I HATE THIS COMPANY THEY ARE WORST THAN COMCAST!!!

  118. Totally disappointed,and frustrated. A month and a half ago I did take a sound bar to Geek Skuad Best Buy in Murrieta, CA to be fix. The sound bar was sent to the factory Sony, since then I’m trying to get an answer about the date that it will be send back. After more than 6 phone calls, visits to the store of Best Buy, no one can tell me where my sound bar is, or when I’ll have it back. I spent over 40 minutes on hold on the phone, and no one has answered me. It is completely inexplicable, and unaseptable. How Best Buy can have such bad service. So far as today November 7th, I don’t have the sound bar that paid over $ 400.00 back, nor I have a real answer from customer service. The Service order number is 00115-995871258, the model number is: Sony HTCT260H, SKU 6694048, Serial : S018259328N, purchased on 12/22/2013.

  119. In response to the email I received about last evening’s GKsquad assistance, I’m trying to leave a wholly positive review of Rebecca’s help with a really bizarre problem with my new Samsung TV. I appreciated her logically walking me thru possibilities, AND she was able to do so in a friendly way, obviously not just mechanically following a flow chart like so many; she communicated clearly without computer jargon as well. I’m on this site because the review space with the emailed link keeps freezing up, not allowing me to explain that the odd problem with the TV is also happening with the 2nd, hence unresolved/in process, BUT I really appreciated Rebecca’s help.

  120. Dear Customer Service:
    On June 30, 2014, I bought LG 55LB7200 240HZ SMART 3D LED TV at Best Buy in Oxnard, CA. The associate who helped me has offered me to buy LG Premium Care Plan to protect my investment and to avoid unexpected repair bills. I agreed to purchase 2 year plan. When I reviewed my receipt, he charged me $169.99. One month later, I received a mail from LG Company, asking me to buy Premium Care plan and the cost for 3 year plan is only $161.07. I concluded that I got screwed, I wonder why? Can someone help?

  121. I am a frequent customer with $200k annual income. I am so disappointed that you are opening Thanksgiving. I will not be be shopping at best buy during the Xmas season. By the way I am I will be shopping for TV. Show some loyalty to your employees rather than selling out to stockholders. You may have lost a customer permanently.

  122. I called on their line and was told the wait would be a little more then 20 minutes it’s been 68 minutes and I am still waiting. This is not acceptable. Had I known this was how they did business I would not have purchased from them

  123. I purchased a tv in your best buy in strongsville on 12/1/14 and had the best salesman by the name of lawrence. this young man was so helpful and kind and made me realize that i would like to do more shopping at your store. you should hire more young men like this who was so courteous and kind to two older and handicapped persons. thank you lawrence.

  124. bought a computer which was sold to me as brand new,had problems with it and then I found out it was refurbished.Of course they claimed Best Buy never sells refurbished merchandise at the stores,was treated rudely.The serial number was checked a few times (understandable),finally they acknowledged it was their computer.bought a more expensive computer and was given a $50.00 discount after I showed them I had spent more than $300.00 installing software (2 days later the computer was on sale for a $100.00 less).Had to go to the store 3-4 times until the computer was ready.Was treated extremely bad by a so called Geek squad member called Bo and a manager Amanda.I called customer service a few times and after I started telling the operator what happened,the phone was conveniently hung up. The store is in San Diego (Mission Valley).
    I also purchased appliances at the same store(Pacific Sales) and the experience was completely different,the sales person (Chris) was professional and very helpful.

  125. Went to upgrade my cell phone on Sunday. Picked out Iphone 6 64gb with extended warranty for $10.99/mo. When they went on website to Sprint the line was down. Waited over an hour. Could not complete transaction until line was up so I left. Not their fault. Went back Monday night. Got phone, all set, went home. After I got home realized they gave me a 16gb in error. Called the store, was on hold for 33 minutes. Nobody EVER even picked up the phone. Drove 20 miles back to the store to exchange it. When they billed out the phone (just sales tax) they billed me sales tax for both transactions plus they billed me twice for the extended warranty. Called sprint who verified they were both sales tax bills. Then called Best Buy for them to issue credit, but they won’t. They said I have to call Sprint who actually billed it, even though it was Best Buy’s mistake. They will issue a credit for the extra warranty charged, however I have to go back to the store AGAIN for the fourth time in person to get that. Be careful with Best Buy. They always MISTAKINGLY bill you for extra things.

  126. Want to commend a very professional associate. His name is Austin who works in the cell phone sales area at the Best Buy/Wolf Ranch, Georgetown, Tx store. Austin is a very bright, intelligent young man. He was a pleasure to work with in regard to the purchase of our two LG phones. His customer service is outstanding! We hope that Austin can get some kind of corporate kudo’s as he is just awesome. We are spreading the word about this associate and this Best Buy location. Thanks for all of the advice and assistance Austin. The Cartier family, Florence, Tx.

  127. Where to begin? I purchased MacBook and Kitchen Aid mixer right after Thanksgiving. Mixer was shipped to my address since they didn’t have it in store.In the mean time I recevied offer from Khol’s ,of course for less. As a valued customer (I tend to believe that I am since I purchased washer,dryer,fridge,microwave,couple TV’s,DSL camera ,point andshoot camera,gaming consoles etc.,etc.) I hopped that they will match price. Well,I was wrong. Khols had 30% off and that part store agreed to match but Khol’s also had $60.00 Khol’s cash and $50.00 mail in rebate and that part they didn’t match. The manager answer was :”Ooooo,yeeeeah some things we don’t match”. Now Best Buy gift card would do it ,rebate comes from Kitchen Aid not from Best Buy but nobody cared. I returned mixer and I’m thinking to return MacBook. I have a bad taste after thousands of dollars spent in Best Buy. Now, ten minutes later I completed my purchase with Khols and they even honored my expired $10.00 Khols cash. Now ,that is customer service,simple gesture and happy customer.

  128. Normally can get a resolution but Best Buy is the winner in having so many levels you can get to a person 800 number who can resolve a price match guarantee as promised fro a large home theater purchase. Details are too lengthy to repeat here but safe to say my customer experience as a long time Best Buy customer has been the worst. I have had others state this but i had defended Best Buy but now I am realizing what they were telling me with this experience is true.

  129. I been with BestBuy as a customer since the beginning. And your company has lost Customer Service skills. Your no loner a nice friendly company. The last 8 years your instores are worst then walmart employees. You have to find people to help you so you can buy merchandise. And then when you find someone hell they don’t know nothing. Its all about the sale not helping the customers. Your Lees Summit Missouri store is Horrifying and then I went to the 1 in independence mo on 39th they were yelling at a very old man maybe late 80s. Blew him off. And I am very disappointed how my favorite store has gone to crap

  130. My wife and I were in your Tyler store 12-23-2014, and found the service very poor at the least. Went to the cashier for check out, and their was a line of 20 people, on big deal. That is until you notice only two check out were being used, one was training a new cashier,. The door greeter as singing or asking people about the red noise reindeer. When we said something to the cashier, he just looked off into the ceiling of the store. One of your comp. had that problem and is not around any. Lets here it for Amazon.

  131. Purchased a remote start for my sons SUV for Christmas we called for installation appt – no one answers phone, we went to store – Geek Squads response to our complaint was “yeah they are busy back there – he tried calling them – no answer – we were told to just keep trying to call. We asked if additional parts would be needed – we were told to ask the installers when we got in touch” We then asked for manager – he tried to be helpful soonest appt for install is January 17 – this item was purchased for winter use – so a 3 week wait is unacceptable – also additional cost for parts is almost $250 should have been advised at sale point on this – tweeted Best Buy and messaged on FB told yes we are busy and backed up sorry – I wanted a solution not an apology.

  132. I was purchasing an RCA 55″ LED TV the other day and applied for a card.
    I was denied, most likely due my income.
    I am disabled and currently unemployed flowing four shoulder surgeries.
    My credit rating, however, is 824.
    Best Buy obviously did not become such a large corporation by following such non-nonsensical business practices so why do they have this one?
    SI am not one to be dishonest but if I really want a Best Buy card, I will have to lie on my application. LK

  133. Horrible experience at Geek Squad in Palmdale Ca! Took my sons computer in because it was having issues connecting to the internet. After spending 40 minutes waiting for the rep to complete the paperwork to check it in she proceeds to tell me that the computer was no longer covered under the geek squad warranty that I paid for. We bought the computer in November 2013 to give to him at Christmas. Why would the Geek Squad protection start that day and no the day it was actually opened and registered???? Why didn’t she tell me upfront that the service warranty had expired up front? So I not only waisted an hour processing it but then was told I would have to pay. I took the computer and left! I have spent thousands of dollars at Best Buy but never again!!! Customer service is horrible!!!!!

  134. What customer service? We used the order online store pick up service. The extremely rude and unproffesional girl at the desk was literally dragging her feet to get the product we ordered. I asked for hdmi cables. I got “well…your going to have to go get them over there” Alrighty then…so I did. When I came back she went to the other side of the counter helped three other customers..looking directly at me in-between each. A customer that another sales associate was helping pointed out that this girl was flatly ignoring me. The sales guy turns to me apologizes and says he’ll be right over. I waited patiently for almost 30 minutes!!!!! Another sales girl walks through…asks me if I have a question…”no I just want to pick up my items right there behind you” she replies “ok they will be right with you. AND WALKS OFF TO THE OTHER TILLS WHERE THERE WAS NO ONE WAITING!!!! When the rude girl finally manages to drag herself to help me..I said”you know ..that was really rude ignoring me so flatly like that”..her response “umm…well sorry you feel that way” Wow!!!! it gets worse…she then refuses to ring in my purchase!!! finally I get a so called manager over …I told him the exact facts of the situation. All I asked for was an apology from the rude girl…the so called sales manager laughed and said ” well thats not going to happen.” I said thats fine Im calling your customer service line ..again he laughs and says “well that wont do you any good, they will just send it to me anyway”
    I worked in retail for 20 years…was a manager and team leader/trainer for a bunch of those years….no one would be working for me with attitudes and behaviours like this. Cancelling our tv order and will buy at any company not affiliated with best buy from now on. JUST DISGUSTING

  135. I am sorry Best Buy I cannot locate your BBE-123-WTF order number so I have to give you a failing grade in customer service. Perhaps when presented with a PayPal AND Ebay receipt you can determine that I paid you in good faith, did not receive the product, and you FAILED to resolve my request for a refund. And if you have a COMPLAINT DEPARTMENT (you should) please oh please give me there number I want to chat.

  136. I brought my laptop to geek squad to fix my burner and they made it worse I paid 200 dollars for a headache and lack of knowledge two trips to the store nobody at the store seems to know what they are doing , I did manage to get a 100 dollar gift card refund ,what I would like and is less than fair is a complete refund I never had any idea that this is the type of business that best buy do I would like to hear from your home office if possible I have already heard from the store my work order # 151072525

  137. I was in your Johnstown PA store yesterday for a billing priblem that was taken care of quite nicely by one of your service managers. In the meantime, I have been having a problem with the phone I purchased there. The manager had a person from geek squad to help me. What a disapointment! He basically did nothing but tell me my phone is broken! When I got home, I figured out how to fix it MYSELF! I have to say that before this, your customer service was excellent, but with this guy, I was VERY disappointed!

  138. on 1/6/15 I purchased a HP computer for 649.99 and when I was done I had spent $1,080.00. I am 79 years old and don’t know all of the components of the computer. The sales person did not inform me that there was no place to insert a disk. I had assumed all computers had one. So I had to buy a separate one. I also told him I had an up-dated version of Quicken and he told me it would not work. When I got home I checked it and it said it was compatible with windows 8.1. I immediately called and they told me they had already installed the one I had purchased for $104.99. Then the checkout person told me I could go on line and register my purchases to get points and when I went to do that I was informed I could not do that because I was not registered with you. I could have bought the computer at Wall Mart and hired a Geek to transfer all my files and help me set up the computer. But no, I went to Best Buy because I thought I would get the Best there. I am extremely disappointed and would not recommend Best Buy to anyone. The salesman who helped us was not knowledgeable and had to keep asking the sales associate next to him constantly. Thanks for letting me vend, but after spending all this money I am still not done having to call Net Gear and paying over $130.00 to them for my WiFI. Ingrid Howell

  139. Best Buy customer service is the absolute worst. They really do not care at all about your issues nor do they have any way to resolve any issues that you may have. This includes fraudulent charges on their credit card to ordering phones through them. They just want your money and you to go away. They lie about their protection plans and do not give you any support what so ever. I am done dealing with this company and their poor excuses.

  140. Best Buy customer service is the absolute worst. They really do not care at all about your issues nor do they have any way to resolve any issues that you may have. This includes fraudulent charges on their credit card to ordering phones through them. They just want your money and you to go away. They lie about their protection plans and do not give you any support what so ever. I am done dealing with this company and their poor excuses.

  141. we received a gift during Christmas, never has been opened, we have no use for it and tried to give it to our kids but they have no use for it also, when we tried to return for a credit we were told the returns for Christmas was over and plus with no receipt nothing could be done, we are customers that buy at the college station texas store but once our account is paid off we will shut it down don’t want to do business with that type of customer service

  142. Complimenting East 86th and Lexington Avenue store employee EBONY W. Bought new Panasonic cordless phone set for my home office and corded phone for the home bedroom. She walked me through the alternatives and answered my specific questions. Thank you. First rate. LD

  143. I purchased a Nikon coolpix600 Camera .I paid $400 for and I love it .When I purchased it I asked about the Price Match program and he told me that I had 15 days to check it out .
    I went on line and found the same camera at for $300. I figured that there was no way I could get $100 back.
    I went to the costumer service with a photo copy of the add and I talked to Mechele at the Destiny store in Syracuse New York.She was great and in 10 minutes I had my refund. That was the first time I did anything like that . I am very happy with the way Mechele treated me, and I plan to do most of my electronics business at Best But. Mark

  144. I like what you sell and your prices. I was in your Bossier City, La store yesterday and with one or two exceptions the store help were surly, strained facial features with poor attititudes. I dealt with about three managers and they were as bad if not worse in treating me. To make it worse I went to the men’s bathroom in the rear of the store and there was NO TOILET PAPER. In it!s place for use as toilet paper were the commode paper for the seat. It is much like wax paper and difficult to use. If it were not critical I would leave it without use. Apparently, they are aware of the issue. When I asked for the store manager I was informed she was in training in Minnesota and would not be back until the end of next week. If she is a new manager she needs to fire 100 per cent of the help except for a few in Geek squad which is the store’s only saving grace. I will not shop there anymore unless this deplorable situation is rectified. I may travel as far as Twenry-four miles to your Shreveport, LA STORE AS IT HAS TO BE BETTER. Col. McGann

  145. To whom it concerns,

    My wife Melissa Villagomez purchased a LG Dryer, wo#26693217 for a premium cost of about $700+ (and a washer) off of the best buy web site. On 26 Feb a “technician” came to install both dryer and washer at our recently purchased home. After a few minutes the technician informed my wife that the brand new dryer was either defective but most likely the Dryer vent was clogged up causing the unit not to heat up as advertised. He then just left, leaving my wife with no other option but to start looking for help on her recently purchased dryer. She had family member drive all the way from Florida to come “clean” the clogged vent. The vent seemed clear when they spent countless hours trying to clean it out. She then spent countless hours looking up information on her dryer and called LG customer service just to find out that the dryer was set on Energy saver and that the dryer would not heat up unless it had clothes in the dryer as it only uses enough energy to dry up the clothes inside. My wife and her family member then installed the dryer up and ran it in the normal settings.

    One of the reason why my wife went with BestBuy as suppose to other competitors was for the ease of the delivery and installation. I feel that the bestbuy representative did not provide the service and was not knowledgeable on the system. I feel that it was a lot easier for him to blame the clogged vent for not getting it to work and to not complete the task. My wife could have easily spent several hundreds of dollars by calling for professional help in cleaning the system out (for nothing).


    Ken & Melissa Villagomez

  146. Logan Smith at the Jackson TN. store went out of his way to help us find what we needed and was very knowledgeable on a variety of merchandise. He made the shopping experience worth the trip to Jackson an hour drive. We will be returning to the store to shop.

  147. I purchased a protection plan for my microwave oven which stopped working. after the geek squad sent a technician out he determined that only some parts were available and probably could not be repaired. After several phone calls it was stated that the cost to repair $600.00 and they would get approval for an exchange. I went in and picked a new one and stated that I had just donated the old one to a local charity. I also had to pay a difference for the cost of new one. The delivery was refused since they did want the old one which is not here.

  148. just learned how the customer is never right and not to buy anything from best buy in a package like an ink cartridge because if its bad when opened its the hp products fault and best buy is not responsible and I know it was past refund time but hey I geuss I was wrong for wanting to have black ink on hand for my printer instead of running out and then having to quit what I was printing to buy some. left standing there with over $40 in invested in 2 black hp cartridges and wanting them to replace the one that hadn’t worked was told to send it to hp cause they can’t replace stuff like that ask for manager told the same thing after employees chased him down twice. taught me to go to Walmart or somewhere that knows things don’t always work best buy told me how did they know it wasn’t empty when I had 2 packages and receipts right there. said to send it to hp right already out $23 so really want to spend more for shipping it haha

  149. To whom it may concern:
    I am calling to voice some complaints. I have purchased many items from best buy over the years and never have first hand had to utilize a warrenty product until this last year (fortunitaly). That was used on an iPad to which I had a protection plan. I phoned in to the protection plan phone number that was found on your website. Explained my problems, ie, cracked screen ect.. they mailed me a box to which I shipped my product back. I received notifications as to what was going on to find out it was not fixable. I was not given my iPad back with the option to fix it at a seperate vender, It just disappeared and I am sure it became a recent addition to your best buy market. I was told I would receive a gift card in the mail and several weeks later I had not so I phoned in for verification as to what happened. I was given a gift certificate number (no pin) which at that point I did not know I needed…and placed it on my refridgerator. I have been waiting for a sale to come up on iPad’s because the $300 voucher I was “given” did not even come close to touching the price of the iPad’s in your store and the gift cards cannot be used to purchased a refurbished one. I called in today as there was a four hour flash sale on the iPad airs only to find out that I did not have the pin number so the flash sale that was being offered, I can not now even use! I am so frustrated. I will NEVER purchase another protection plan nor will I recommend anyone purchasing a protection plan from you again. I seriously think you need to revamp whatever policies you have going on there because hard working people like me who have been loyal customers cannot even afford to continue shopping with you..
    A frustrated customer


  150. Devin at the Chula Vista store on Broadway really went out of the way to help me make a decision and purchase. Really appreciate his professionalism and knowledge. He is an exception to the usual crappy service. Thanks Devin! You made mt shopping experience pleasant.

  151. My son purchased a LG 55in for my birthday. I kept the television in the box until I was able to purchase a stand. My television has not been used 30 days. My son purchased a 3 year protection plan. The television is still under the manufacture’s warranty. My son was told that the extended plan would protect what ever the manufacture plan did not cover. I contacted tech and requested a replacement because they need to replace major parts and the television has not been used a month. The tech referred me to the customer service and customer service and customer service informed me that it was up to the technician to request a replacement.

    Upon being advised to contact the tech again, I requested a senior customer service representation. I spoke with her and she told me there was nothing that she could do. I asked to escalated to her manager, and was informed that he was not in. I ask for a contact number her manager and she told me that he did not have one.

    I then asked to be transferred to the CEO office and was told that he did not have a phone number and she refused to provide an email address I was told that ALL communication is done through emails.

    As a person that worked in Senior Escalations at Circuit City, I know that Best Buy should have and order of command. One of your previous CEO came over to Circuit City before the chain closed down. Now that’s another story but I digress, but he had a team just as the CEO before him that handled escalation when the CEO office was requested.

    I have a new television that is requiring major repair the replacement of the Main Board and Power Board. I was sold a defective item and now Best Buy is not standing behind the purchase.

    There is no one to help me, so I’m coming to you for help. I have been a loyal customer of Best Buy since Circuit City went out of business. My family and extended family shops at Best Buy. I would like to have my television replaced and hopefully see a better chain of command at Best Buy

  152. I was window shopping for a laptop or a pad. Not being clear the differences on the electronic devises, sales rep Deep walked me through different functions and what best suited my needs. The bottom line is I purchased an I pad mini only because the time given me.
    The purchase was a good choice after having the device for a few days. Thanks to Deep.


  154. I would like to commend agent Lund. He has 2 times fixed my computer in little as 1 day, He is always very knowledgeable at what he does. and he is always very polite. All the agents I have been to are the same way-polite- and they see me quite often– I am an older lady that doesn;t know much about computers- and they are very patient with me. I have also gone to the hwy 65 store, and they are the same disposition Be proud of all your agents= especially agent Lund!!! Nila Carpenter

  155. I just bought an unbranded tablet about a month ago and I love it. I just got a call from a scam artist saying that my computer sent him messages about errors and he wanted me to go to my error log. I tried to get his company name and he did not tell me it. I asked him if he knew my name and he just kept saying my husband’s name. So I asked for his phone number. Then I went to Best Buy and spoke to Jason in the Windows department. He was very helpful… Thank you!!!

  156. Done with Best Buy!
    Gave me the run around when turbo tax software would not run on my computer.
    Between them and Intuit, they got me to send in the CD and somehow I end up with $12.00!
    Not the $90.00 spent for it.
    They all sympathize, but no one will step up and fix it.
    I’ll shop somewhere else… should do the same

  157. To Whom it may concern,
    On Saturday the May 23,2015 I was in the Best buy Store 488 locate 2290 Gunbarrel Rd Ste 168 Chattanooga TN, 37421. I was greed. I in there buy a laptop and software because my lap top crash on that sat. A sale people help fine want I need and went to check out. He rang it up it was $638.00 gave him my credit card that was my mother card both my parents told me go pick up a new laptop and software to place the one that had crash on me. Now my parents knew I that the credit card they gave to me. The sale person was a complete ass he say he could take the card because I was not on the account. My last name is the same as my mother last. No different. I will not be back in that store any more I will take my business down the road. I will let my friend beware of what happen to me. I under stand the check id I was in retail for 25 year 17 of that was management I never treaded my customer the way I was done. Very unprofessional

  158. Very upset today. I purchased a laptop on April 2 in your Augusta, Maine store. Being a single mom, living an hour away, I was not able to get back to the store until today.. May 26. The laptop has never worked right, the curser would we shakey, then 3 weeks into having the laptop, the curser froze altogether.. My daughter was able to get it back to factory setting for me.. I purchased a different laptop. Trying to return this one to your store, explaining I don’t get to Augusta often.. I was willing to take a credit on my card, or even a gift card. $226. my not be much to your big company, but to a single mom of 4, that is a lot. I have help a Best Buy credit cards for years, enjoying your sales, getting things for me and my children.. After today, having a laptop for under 2 months, the last month not being able to use it at all… You have lost a customer… I will be paying off my card and not using it again.. I can’t afford this… Thank you for your time if this even gets read…. Gina Bailey

  159. first let me say atleast the geek squad don’t like. I bought asus laptop that doesn’t work hasn’t been sent off 2 days later took it back. as I stand there theres aperson on each side of me with same brand and they too had been send off. give us our money back best buy you didn’t make it but you damn sure should back it it was good enogh to put I nyour store .geek squad said worst brand store has .I want my money back not smart mouth remarks ..if it keeps up your business is gonna sink purely from not backing your products you seel/…

  160. In April,due to a lightening strike we had to buy a new comp.and tv.we bought them at best buy. the LG tv is great,the HP computer is JUNK!It has never worked correctly.I paid over $100 to attempt to get it running(yesterday)then I discovered the CD drawer is Not operational!What a cheesy product! I would like to take this back to Carbondale,il store and drop it on the floor!Im unable to get on websites,etc.what can I do to straighten this mess out!Sincerely,J.L.Birch

  161. Bought a Pioneer reciever 4 months ago for my office, didnt get it hooked up until about a month ago. I used it less than 10 times and it quit working so i took it and my reciept back to the store on McCain in No. Little Rock AR. Customer service tells me that they can not exchange it for a working one, that it has to be sent off and will take 3 -4 weeks, and thats theres nothing they can do, its Pioneers policy, well i didnt buy it from Pioneer I bouhgt it at Best Buy! As a business owner i understand policies but i dont understand not going out of your way to make your customer happy. After speaking with 2 managers all they could say is sorry. Again this is a 200.00 reciever and not a single offer to help, just sorry. Well , this “sorry” customer will take the 10k / yr he spends in that store somewhere else! What they didnt realize is that it wasnt about the $, i just wanted to ck their customer service. If the mgr would have said “sir im sorry but this our policy, but i all i can do is offer you a $5 instore credit, i would have accepted and went over and purchased a new one from that store. It would have atleast showed they gave a crap! Needless to say I shared by displeasure and left the pc of junk with them in pcs on the floor. What a world we live in!!!!!!!

  162. spent 20 min in Johnson City Tn store today trying to find item. At NO time did any clerk-associate-or whatever offer any help! The were all in small groups chatting and completely ignored me! I finally got tired and left-never to return!

  163. I am so upset right now! I purchased a tv and range on the 1st of July in the Springfield,IL store and was told they would deliver this Monday the 6th. They came stove was damaged no tv and left. I have been calling all week to find out different person each time! Now they tell me tv is on backorder and range will come Monday which is different what I was told yesterday! If this does not get resolved quick I wan’t a total refund on my credit card and I will never buy from you again! I have never had this happen with Best Buy!

  164. I have had a wonderful experiance at your Clarence NY store in the phones with a young man named Danny Kennedy. I came in with a phone issue, for the third time. Danny had helped me another time last winter so when I was told by another employee that I needed to contact Verizon to resolve my problem, I decided to wait for Danny. I waited two hours as he was assiting two other customers before me. WELL WORTH THE WAIT! he is able to do what others cannot. This guy is patient, incredibly knowledgable, and really knows his stuff. He is to be commended for his excellent customer service. i would hire and do anythiung to keep him!!!!
    Lauren Michalak

  165. Hi, I wanted to let you know that I had great customer service at the Tanasbourne in Hillsboro Oregon. Rebecca in the cell phone department was excellent and quick and efficient upgrading my cell phone. I tried to find a spot on the receipt to locate a place to do a survey, but I couldn’t . I just wanted to let you know that sometimes you can wait and it can take forever, but I was very happy with the service she provided. Thanks Rebecca!

  166. I visted the best buy #300 53 Boston post road orange ct and got the best service I could ever ask for. I was in the laptop department waiting on help the lady at the desk helped everyone else and never came over. I went over to Michel who wasn’t working in that department and he came over and helped me. Their was also and female I think her name was kysten that was also extramly helpful. She is a college student like myself and did a great job helping me pick the best laptop for school. I hope she enjoys the sun in FL she’s a wonderful person.They were both great people and helped me a lot I know I stressed them out but they answered all my questions with a smile. I am truly happy I stop by this bestbuy store.

  167. I want to rave about Natalie in customer service (Friday 7/8/15) She handled my issue in record time and was so delightful on the phone. Our brand new TV wasn’t working and I was very cranky! She arranged to send us a new one ASAP and called me back a few minutes after our conversation to let me know that my credit card would be credited due to a price drop. After this experience, I will definitely continue to shop at Bestbuy rather than online only retailers.

    Thanks, Natalie!!

  168. if its your policy to take people with appts ahead of people waiting in line then you should post it or have an extra person to take them was waiting in line and was next when one of your employees asked if anyone had an appointment and then they took that person should be a sign so other customers would know

  169. I just bought a Norelco razor the other day (Sunday, August 30) at my local Best Buy in Williston, Vermont. They would not / could not provide the $5.00 off this purchase with the Norelco coupon code noted on your BB on-line site of “5NORELCO.” Can you please process this $5.00 credit against my credit account and/or send me a $5.00 off BB voucher.

    I would appreciate it! Thank you very much.

    Richard Wolbach

  170. I just bought a Norelco razor the other day (Sunday, August 30) at my local Best Buy in Williston, Vermont. They would not / could not provide the $5.00 off this purchase with the Norelco coupon code noted on your BB on-line site of “5NORELCO.” Can you please process this $5.00 credit against my credit account and/or send me a $5.00 off BB voucher.

    I would appreciate it! Thank you very much.

    Richard Wolbach

    • was this the fort myers store on Cleveland ave. in fl. I bought an asus notebook which got so hot I thought it was going to burst into flames. Took it back to the store explained to them the situation, they wanted to charge me $50.00 for a diagnostic, and kept shoving a paper in my face for geek squad service $200.00. I left the store and called asus explained the problem and they agreed with me that this was a hardware problem, he even stayed on the phone with me so he could talk to store personnel, they refused, but said they would look at it then. I than refused, this computer was 2 months old and should have been replaced. I refused, I’m sure they would have told me it was software. I called the store the next day and asked for the d. m. phone #, they refused to give it to me, but than offered to replace or upgrade, needless to say they did not have 1 in stock and they will not give a refund, so I upgraded, cost me another 100.00. I’m sure they were aware they had none in stock. I am 60 years old and have never had an experience like this in my life. I have never dealt with a more obnoxious person than jose. When I went back in the store they wanted to know who I dealt with initially, I did not know his name at the time but when I explained how I was treated they seemed to know who he was. How do you know what is wrong with it without looking at it? All he wanted was money. I’m sure for every post here, there are probably another 100 people who are dissatisfied. There is more to this story but I’m sure you get the point. I believe a CLASS ACTION lawsuit should be filed against this co. If anyone is interested please respond to this post. No one should be disrespected or lied to, all of this could have been avoided had I been treated with respect, not made to feel like a liar or a moron. Once again I urge you to respond to this post, tell all companies they need to stand to stand behind the products they sell and treat their customers, the people who keep them in business fairly and with respect, make your voice heard and count. I am also still trying to contact the d. m. Thank You

  171. I came in to the Tustin location looking for any Labor Day deals knowing that you price match, as well. I found four appliances I was interested in and with the deal of getting a $400 gift card, this was a deal I thought would be worth it. However, the sales associate Jose S. had very poor customer service with us which made us think otherwise. We crunched numbers to make sure we could afford the purchases, discussed the Best Buy credit card, and the deals I was qualifying for which included the $400 gift card. Jose ran my credit to qualify me for the credit card (which I was approved for) and we were close to closing the deal when he dryly remarked, “Oh well you see there… (Showing me a calculator) you don’t qualify for the gift card after all. You’re just about $150 short so we will not be able to give that to you.” I was completely flabbergasted and annoyed that he wouldn’t try to work out a deal. He did nothing to earn our business back after we said, “We were under the impression that we qualified for the deal and that’s why we wanted to go through this.” He blankly stared at us, walked to the sign to read us what was printed (as if we didn’t know already) and we left. We ended up going to Home Depot to purchase the same four appliances due to his inability to provide us with the professionalism and customer service I know your company prides itself on.

  172. I went to the Best Buy on Rte 17 S in Paramus, N.J. this morning to purchase the Jam speaker that is on sale for $19.99. After I was told I could pair the original Jam with my Jam 2 speaker I purchased it. I got in the car and double checked the bottom of the speaker to make sure it has the left/right switch on the bottom but it didn’t. I wenr back into the store to exchange it for the Jam 2 speaker and was told that I would have to pay and extra $12 and change. The customer service employee told me that the Jam 2 costs more. I refused to purchase the speaker. I looked on Best Buy website and the Jam 2 original price is $39.99; the same price as the original Jam. If they are the same price why wasn’t the Jam 2 on sale or $19.99? I really don’t think I will ever shop at Best Buy again.

  173. I received poor service from the manager as I had spent 4@1/2 hours with the geek squad 4 trips to the store. The manager stated she would not supply a interface cable between the printer and laptop and I could return all items purchased that day. She also stated I could do what I had too and would not even split the cost of the cable.

  174. Best buy is great at taking your money, however when a credit is due plan on a HUGE run around.
    I will never shop a Best Buy and I plan on sharing this bad experience with everyone.

    Fred Redman

  175. Very dissatisfied!!!! I spoke with 5 customer service reps , sent 5 emails, and spoke with two supervisors and STILL waiting for my 50 dollar credit taken off of my balance on my best buy credit card. It has been over a month and was promised that it would be taken care of!

  176. Not sure but I bet most people consider a remote control to be an essential item in a TV purchase. Apparently Best Buy considers it to be an option. Spent $2000.00 but upon inspection before leaving the store I was told I should have noticed this. The Best Buy in Cincinnati on Waterstone Blvd. is nothing short of rude. I make approx.$245,000 and there are plenty of options out there. Not that anyone cares concerning the reviews I’ve seen. Everything is going back. Good luck with this business model.

  177. Please remove me from your spam mailing list. I have been receiving hundreds of emails from your address and can’t get unsubscribed.

    thank you

  178. I have never been treated as poorly as tonight from the management and geek squad at your Oxford Alabama Store. I will never return to that location and possibly another Best Buy!

  179. The signage at the Union Square Best Buy in Manhattan NYC is very deceptive. From a distance it appears the store is OPEN 24 HOURS, as there is huge lettering next to the main entrance. But next to that very large lettering is small lettering stating when the store is actually closed! To complicate things even more, on the two doors of the front entrance it reads “ALWAYS OPEN”. But, in that set of lettering they are referring to their website! Imagine putting gigantic lettering up that says open 24 hours and further lettering that states ‘always open’ when in fact the store does close for several hours. There has got to be a better way to advertise the hours of this store. Why not put the hours that it’s CLOSED in capital letters so as not to confuse people? And saying that a website is always open is downright idiotic. Even websites go through periods of maintenance so they are in fact NOT always open. Always means definite. For example the universe is always expanding. Or humans will always have a finite life span. But the word always has no business being on the front entrance of Best Buy. And certainly not next to giant lettering stating OPEN 24 HOURS.

  180. Ordered Fallout 4 Computer game a couple months ago with a guaranteed delivery date of Nov 10, the release date. On Friday the 6th it said it was ready to ship, it didn’t ship until Monday 9th, then instead of heading for Las Vegas from Fresno it heads the opposite direction to Sacramento, and we receive a notice the delivery date had changed to the 11th.
    I have purchased a number of big ticket items at Best buy and have had lousy deliveries each time, it seems they cant get a delivery date correct to save their lives.

  181. I ordered product from Best Buy in mechanicsburg. Product was in stock and should have been available on 11/16. I’ve been at the store for almost 45 minutes waiting for the item. This service is supposed to save time. Ridiculous!

  182. Hello my name is Dennis Rupp and I am writing to file a formal complaint..I recently purchased a gas oven order#-1115312593932..with Installation and haul away..They proceeded to deliver it on time and just drop it off in my kitchen and leave.After many many phone calls and conversations,i have had to do a self install and am still waiting for them to pick this item up..I am a very good customer and your customers do not deserve to be treated like this…Please have someone from corporate contact me ASAP about this matter(717-283-6280)..Thank you in advance….Dennis Rupp.

  183. On 11/23/2015 I contacted Customer Service. After a long wait, I talked with a rep concerning a purchase I had made on 10/19/2015. I had paid by check and had been contacted by Telecheck in early Nov. wanting me to provide them with my Bank Acct info. I declined to do so and was told that there had been an error in processing my check by Best Buy. On 11/07/15 i received another call from Telecheck. During one of the two calls I received I was threatened that they would fix it to where i could never write a check anywhere. I don’t know what happened when my check was processed. I went to Best Buy on 11/07/2015 and again provided them a copy of my check and receipt and requested help dealing with the problem. They took the information and said that they would contact me on Monday the 9th. Of course I never heard anything from them. On 11/10 I called BB and talked with Jessica and then the Asst Mgr Craig. Craig told me that aparantly my acct did not have the money in it when the check was run. That was not the case. Craig told me that I had to deal with Telecheck and he had nothing else to do with it. I got a letter from Telecheck and I sent them a new check and made it out to Best Buy as I had made the orig check out to. On 11/23 I contacted Telecheck and they said that they had not received my check. This has been a nightmare. When I contacted BB Cust Service, I was given a Case # 169546252. I was put on hold and hung up on. I called back and when I finally got through to Cust Ser I was put on hold and transferred somewhere else. My simple purchase has turned into a nightmare. You have treated me about as shabbily as I have ever been treated. If I ever get this straightened out, I will never ever set foot inside your store. I hope Best Buy goes broke. If it happens, you have no one to blame but yourselves. I feel sad for the decent employees at the stores, because there is nothing they can do.

  184. I purchased a 60 in Samsung 4k TV on Black Friday at the Davenport Iowa store. We paid for it and waited until our daughter brought the pickup to us to take it home. The one we had purchased was in a new box and was on the floor. About an hour later we returned to the store to pick it up and was told that the one we had paid for had been sold to someone else and that the only one we could get was one in a badly shaped box. We were told the Geek Squad would check it over. There was little or no apologies for the inconvenience plus the fact we had paid for the TV an hour earlier. We asked for a gift card or a discount for the mix up and was told No. I was told the manager was too busy. This whole process lasted over an hour and one half. The Geek squad checked it over and we took the TV home. I do not feel this is good business practice on the part of the Davenport Best Buy. We have bought numerous computers , TVs and other devices at Best Buy and until now have been pleased . This situation has left a bad taste in our mouths as far as Best Buy is concerned.

  185. I was in there December 3 2015 to upgrade my phone in the Martinsburg store I was treated very badly the man wasn’t trying to help or give me options he was more worries about his own phone and was texting as I was standing there in front of him . I work In Retail and I have never treated a customer the way I was today . They were talking about how big there pay checks were and trying to help me . I left the store and will never shop there again I have had outstanding customer service in your Hagerstown store but your Martinsburg locate as never been good in service . I don’t like to complain about service because I am a manager but the guy that helped me today was completely wrong

  186. The Good and the Horrible/Worst:
    Geek Squad Remote service is good. Service has fallen tho – wait times are 45min to a hour/half. My husband and I have had a contract service agreement with them for years and it has worked quite well – one exception was an agent confirmed my computer was good for Windows 10 which ultimately destroyed my working sys – had to have it completely restored to Windows 7.
    The Horrible/Worst:Calling In-store customer service: Does not exist. Have unsuccessfully attempted to speak with the Geek Squad Manager for over a half hour. Waited for a call back; listened; then put on hold and forced to listen to taped messages about upgrading to Windows 10 a few times – couple minutes each – no way to avoid it – listened to horrible scratchy christmas music for another five minutes; spoke to someone who does not speak fluent English; asked for a manager – on hold again until I had to hang up. Called again and asked to NOT be put on hold – same experience. Never spoke to anyone except the poor-English speaking person who was difficult to understand. Reason for call: Geek Squad agent damaged my laptop keyboard during a repair – they ordered me a new one – supposedly in October 2015. It is December 2015 and no word from Geek Squad. Terribly frustrating and disappointing service, to say the least.

  187. My name is Saxon Brause. I recently purchased a TV from a Best buy store in Murrieta, Ca. I was amazed at how great of a deal I got on it. I look to Best Buy first for any electronic needs I have especially now being that I am in the military and Best Buy to my knowledge is very supportive of the armed services. Over the last two weeks I have received some of the most inconsistent and bad service since I have been shopping at Best Buy. It started off when I brought my TV home and right out of the box the screen was completely broken. It was no big deal except for the fact that I’m stationed hours away from the Best Buy that I bought the TV from. So, with you guys being a corporation and all, I knew that other stores would take responsibly for another’s error. The people I talked to from the Victorville Best Buy were short with me, and told me that they couldn’t take responsibility for the other stores mistake and that I would have to deal with the Murrieta store. I told them that being that Best Buy is not a franchise, that doesn’t make sense and I got excuses but no real help. I called the Best Buy in Murrieta and they said that Victorville Best Buy was just being lazy and that they could deal with my damaged TV just fine. After numerous negotiations and hours on hold, I gave up on using the phone. I decided that I needed to do this in person to get results. I took my single day off to drive an hour and a half to a Best Buy in Apple Valley to test my luck. I went in and within 15 minutes I walked out with a new TV and a smile on my face. There was Great service there as I am used to with Best Buy. The only issue is that from the moment I plugged it in, this TV is also having issues with the screen. I am hoping to get a working TV in my house soon and I will be going back soon to get my TV exchanged again. I just wanted to bring that to your attention and I hope that this doesn’t become an issue for anyone else. Thank you for your time and have a great day.

  188. Hi,
    I rarely do customer surveys since I’m in customer service myself and I need to be very impressed to do one. A few months ago I visited one of your locations at the corner of Richmond Street and Fanshawe Park Rd, London, Ont. The service I received at the customer service desk was the best service I’ve ever received from anyone I’ve had to deal with. Not only did Kelsy and Kevin go out of their way to help my daughter and I but they were so understanding and kind. We left your store very impressed and I have told many people about the service I received that day in your store. You never know what people are going through when they walk into your store so thank you Kelsy and Kevin.

  189. Ms. Lovely,

    When speaking to Best Buy supervisor Kim #894016, and expressing not only my concerns but but also how unsatisfied I was in Best Buy’s customer service. I hoped that speaking to a supervisor would have solved the issue but it only made things worse. Ultimately I was told I should address my concerns with you.

    I ordered a television on 12/2/15 (BBY01-772342005821). On 12/6/15 my card was erroneously charged $255 by Best Buy (claim #170 858 643). This $255 charge was credited back to my account. However, because of this erroneous charge, my debit had been compromised by Best Buy and my bank turned off my card for my protection.

    On 12/16/15 I returned the previously bought tv (171 357 180). I was told in-store at the Pinole location that because the transaction was made on my card, the monies would be refunded to my card and I couldn’t receive cash (however the card is turned off). This is where my concern comes in…because that card is closed, and my refund hasn’t been posted to my account.

    Upon speaking to a Best Buy rep, she initially stated that I’d receive a check within weeks. When I told her that was unacceptable she spoke with supervisor Kim and returned to say I’d receive an email in 48 hours notifying me of of the decision. That also was unacceptable so I asked to speak to supervisor Kim. Supervisor Kim eventually stated that I needed to call the bank and inform them that I had a refund coming.

    So at this point, (1) I’ve had my card compromised by Best Buy, (2) which led to the inconvenience of me having my card shut off and having to wait a week for a replacement, (3) returning the item in-store and not receiving a cash refund due to circumstances and immediately receiving my refund, (4) and then inconvenienced again for almost 1 hour and 45 minutes explaining the situation to a Best Buy rep and supervisor.

    After all of that, with my refund still not credited and my money still displaced, I asked supervisor Kim what customer satisfaction gesture could be made on behalf of Best Buy for all of this inconvenience…she stood firmly and insulted me by saying I should be thankful for her offer to receive a $10 giftcard. Her offer was .03% of the total purchase of my initial order ($285) and doesn’t compare to the aggravation of this situation.

    I am truly disappointed in the customer service at Best Buy and the way in which I have been treated. I am positive that this is not the company’s creed on customer service. Keeping in mind that this whole situation was created by Best Buy erroneously charging my card…

    Hesitant to shop at Best Buy again,

    Cleveland McKinney

  190. The worse service ever in history of retail ! I purchased and window unit online for $1,200. It was sent damage from the warehouse since day one I’ve been fighting bestbuy to refund my money… Five months later beatbuy is still holding my funds and the damaged item is sitting on the floor in the box in one of my rental properties… I will take legal action once my money it returned to my card… The worse service I would never purchase anything from you guys ever not even if I was given a gift card to shop…

  191. I am very disappointed with the service experience I had with Best Buy the past couple days. I purchased I thought a iPhone 6 online for a promotional price of a $1. When I finally looked email receipt I seen it was a iPhone 6s plus. I am not sure how that happened since I have never seen the iPhone 6s plus for that price. I go to the store where I am to pick up the phone and explain to them I just want the iPhone 6 not the 6a plus. They say to wait a few minutes and it would see what they can do…. That turned into an hour and then they told me they couldn’t do anything that I would have to deal with the people online. As I leave the store I call the BB customer service and describe my situation again they tell me my only options are to take the phone I don’t want or to cancel the transaction. I asked the person to look at the past promotions to see if they ever had the 6s plus for the $1 and then the transferred me to someone else and that’s when I got disconnected. So I called back again and explain my situation again. So again they tell me there is nothing they can do. And they won’t look up past promotions on the phone I was looking for. All I wanted was the item I thought I was purchasing. Also how many times to people say I want to down grade from a $200 phone to a $100 phone for the promotion price of a $1. All of this had taking me 3 hrs between waiting in the store and talking on the phone to get nowhere. End of story I cancel the order and ordered a phone from somewhere else and I will never buy from you company again.

  192. Non-responsive, arrogant pricks. Keep getting email junk, tried to unsubscribe for weeks and keep getting ignored. I will never shop at best buy

  193. Ordered a $400 laptop yesterday. There was an offer for $20 off Microsoft Office 365 Personal with the purchase of the computer. I thought I had selected that, but did not see it reflected on the summary when reviewing the order today. Nope, nope, and nope. Never mind that I spent some major dollars, there is apparently no way they can give me the $20 off now. I will refuse delivery of the computer, as they advised they could not cancel, will dispute the charge on my credit card, and for $20 they will lose the entire sale. Good job Best Buy!

  194. I am really frustrated with Best Buy. I had a warranty of a washer machine and we had to replace it because they were not able to repair and thank you that I had a extended warranty however the washer machine that you replace me in April and now it turns out that is not working correctly Samsung 3000. This was not the washer that I got promise when they delivery this one and my husband did not want to waste anymore time. Now we have another lemon and tech has to come out to fix. I find this same washer has being giving people trouble. What I am so upset with I can’t go to any best buy if it does not get it fix because you have a elite best buy and regular customers. I have to driver 25 miles further away. I am not shopping at Best buy anymore. Looking at Fry’;s and Home depot because we have buy another washer machine for a gift.

  195. I made a purchase at the Atlantic Center store 1/25/2016, I was in a hurry cause I was on my way to work and wasn’t sure if I had sufficient time, fortunately for me a young lady named Talisse R. was on duty and she sped me thru the Customer Service section to pay for my purchase so quickly I had enough time to make a payment toward my BBY crediy card account. I would’ve thanked her myself, but in my haste I forgot my manners, Please thank her for me. The customer service pin is # 2518 040 0017 012516, Thank you sincerely, Mr James C. Elite Plus Member 2367693765



  197. I purchased a notebook computer on 12/24 with the maintence service contract however my adapter cord was not working and I could not charge my computer. I placed am order for a new one under the contract on 1/22/16 I was told I would get a new cord by 1/27/16. I called on 1/3116 because I never received the cord was placed on hold for a very long time. I called back and I ask why was I not told that the manufactor was out of the cord and another order had to be placed. I have not been able to charge my computer and now I had to purchase another cord of which I now have to wait another 3 or 4 days before a get another cord. I will not be purchasing anything else from Best Buy because this very bad service and my business is being affected,

  198. I purchased a Samsung phone on 1/29 and returned it on 1/30…I am expecting a refund, however, it has not shown on my bank account. When will that happen?

    Thank you, and I look forward to hearing from you.

    Monica Foley

  199. This is just my last straw with the New Port Richey, FL Store. I joined gamers club and still have about 2 years left of it. While I agree it’s a great way to save money, it is POINTLESS if you never get the games in that I pre order on release dates. I preordered Dying Light The Following and it came out 2/9/16 and still is not at the store. I ended up going to Gamestop and buying it so I could have it. When I went back into Best Buy to cancel it they told me I couldn’t until I picked it up. When I finally got someone else, they refunded my DEBIT card… so now instead of my instant cash that I should have I have to wait up to 3 days to get my money back. This is completely poor care of your customers.

  200. Customer service is a total failure. Could not resolve my problem, nor could any intelligent response come from them.
    Problem with market place seller is the responsibility of Best Buy.
    When wrong products get shipped, it is up to Best Buy to deal with the market place seller, which in this case was Focus Camera.
    Will not buy anything from Best Buy again and will file a complaint with the BBB.

  201. I want you to know that your store in mobile Alabama has the nasty management they lost you a sale of eleven hundred dollars because they were not corcern enough to explain why I could not receive what I bought so I ask for a refund and I will not be back to shop there and I will let my friends don’t shop there

  202. I like Best Buy and expect to make additional purchases, but I am having a terrible problem getting my new (4-5 months) Sony XBR-55X850C television replaced. I have spoken to the warranty repair folks in El Salvador 4 or 5 times, get the run around and now they have requested a video of my TV failing. I’m at the end of my sanity. Can you help?

  203. Bought an xbox1 controller for my pc at a Best Buy in mount Vernon. Opened the box at home and it was busted. Tried to return it and

  204. my name is Robert I live at 5264 west 45th st parma oh my son recently purchased a home across the street from me 5263 we have a dumpster there to clean the place and best buy delivered some appliances to my next door neighbor the best buy delivery guys took upon there selfs to unload the boxes in there truck in my dumpster I mean not only my neighbors boxes of refrigerator stove dishwasher microwave but also what ever was in there truck dryer boxes washer boxes I hired guys to clean my sons house out but they can not work because I have boxes in the dumpster if u would see this u would b appauld I’m out 4 days of work my guys r pissed that they cant make any money Ive been battiling with best buy for 6 days they keep telling me they will have someone over tomorrow that tomorrow has not come for 6 days the time I lost the money I spent on dumpster who do I need to talk to to get this resolved the news the police the city the corporate who tell me if it is not gone by today I will post pictures on all the social media about best buy maybe tomorrow will come

  205. I bought an EPSON printer XP 420 from you..Can you help me to install ink cartridges,load paper,install software…

  206. Today I went in to Best Buy to pay credit card bill. Employee said I couldn’t pay because the card was not in my name. My husband was the one who had to come in to pay. Yours is the only store we have had such a problem and we have never heard of such a thing. It is actually stupid that you would not accept money from me. As I told your employee I will not be buying anything more from Best Buy and don’t intend to recommend you to any of my friends. Will mail payment from now on and maybe you will accept it. At this point don’t know if you accept payment by mail.

  207. NEVER BUYING ANYTHING FROM BESTBUY AGAIN! SOO MISLEADING! Define Customer service? Nope, definitely not BEST BUY! I called several times to get a price match because the MacBook I got went on sale for $300 less. Called in and first guy gave me a wrong reference number so when I called back, they couldn’t find my claim. Then this other agent I spoke with ensured me I will be getting my $300 back shortly. I got an email from her asking for me to call them back just to verify my address so they can send in the check. Called again, and this time I was put on hold and tranferred 3 FREAKING TIMES! And nope, still no answer! Last agent told me they will call me back. Weekend came by, nope no calls. I called in today and I addressed my issues. I was put on hold for the longest time then what do I get after all this? Oh you’re not getting $300 back! Are you freakin kidding me? This is not right! I feel like I’ve been robbed my money! Price match my ass! You guys are bunch of liars! Next time I will buy straight from Apple than suffer and be betrayed by stupid BEST BUY! I will be closing my account! I will no longer shop at Best Buy and will definitely share my experience to everyone I know so that they will know how misleading and a bunch of liars this company is!

  208. Hello, I want to comment about the Best Buy store in Morgantown, WV. The store needs more help, especially at the Geek Squad desk. It is the only store in the area with a lot of schools, from grade schools to universities, which means many potential customers. The personnel at the store try to wait on the customers as soon as possible; but one person can only do so much. Dianna


  210. My comment is about service and not pre-judging a person in my case the customer. In the last year after great customer service brought and paid for a 60inch Sony TV with all the bells and whistles in Emeryville California. This brings me to my experience today and with the staff of Best Buy return staff and the process-I’ve been a best buy customer for a number of years-staff did not know that. I brought a pair of JBL 700 headphones they never powered up nor did the pair with my phones. My first act is to thank Veronica,TJ and martin for making this a excellent customer (had delayed bring the headphones back)
    I brought back to the headphones to return and did not have my BB credit card no problem provided my SSI and a receipt was printed and manager(one of the three) informed me that I could do a exchange. The other staff members help me pick another set of headphones(Beats) that pair with my devices. I brought the headphones back to return got the news ones (more expensive) and put the balance on my card-out the door in 20min. Please give Veronica,TJ, and martin and the return department my highest recommendation my transaction #….0446632

  211. dear best buy jamal Maurice hill 2215potts road tallahasse florida 32308 do you ha ve jobs open for mostate or mn state fdic bank jamal Maurice hill and call number 18003224106 and other call number vriginia department of taxation office of tax processing po box 27264 Richmond va 23261 7264 call this number for not arrest 8043678037 and work 30460587868f001 loan bank of twin girl Switzerland and best buy hire jamal Maurice hill 2215potts road Tallahassee flroda 32308 and call this number for info 8043678037 and this number 18005553453 talk to this people federal reserve bank of Minneapolis po box 214 Minneapolis mn 554480 and bureau of the fiscal service po box 7012 parkersburg wa 26106 and jamal Maurice hil 2215potts road Tallahassee florida 32308 do not need help mitelife

  212. Re: Order BBY01-784509004295: I was cheated I bought a MacBook for pick up on same day as advertised I. Their website pick up. In 45 minutes but probably they didn’t hav irk stock and it was wrongly advertised that it is available but to my surprise they cancelled it stating they cud not get my info verified where as they were telling me before my payment us on hold I called m verified that payment went smoothly n was not on hold at all so they made it ion cancelled the orders I ended up without buying a birthday gift it was so upsetting I am regretting to come in Best Buy mistake where customers service is so poor

  213. On March 5, 2016 I ordered a refrigerator and a cooktop. These items were delivered on two different dates . I received the refrigerator on March 24 and the cooktop on May 5 , 2016. In between this time the order was cancelled, then I never received a phone about cooktop and went to the store and called at several times a week to fine out about the cooktop . The warehouse did not call to let me know that the cook top was not in warehouse. Finally I sent a complaint to the company about my experience. I worked with the manager and he got my cooktop and follow the process until I received the cook top.
    I would like to thank James , Day , Kim, and Anthony for their help with my order. Please try to make the process better for the customer by communicating with all concerned parties to get better service for all customers to get better results when ordering from Best Buy.
    I have several more items to purchase, but I think I will buy my order at another store .
    When things are totally messed up like my order was, I think the customer should be given a discount on something on their order for the error on the customer’ s order. Please try to have to get a better system to make this the purchase process run better in the each time you are dealing with this company.

  214. I tried to purchase a product with my $25 certificate and was told it had expired. I have purchase a lot of product over the years and just last year spent over a $1,000. My member ID # 2838841749 and the certificate #1466550276, I would appreciate have a restored certificate. Thank you for your time and trouble in this matter.

  215. I went to Best Buy here in Tucson AZ. Located in the Spectrum shopping center to buy a home security camera system . Waited 20 min. For someone to come help me no one showed up. Told greater at door I been waiting 20 min. No one showed . Told him my wife going to restroom when she returns if no one here by then I will have to leave and go some where’s else for my purchase . His response to me was DO WHAT YOU HAVE TO DO that’s all I can tell you I am short staff and really do not have any one at this present time to help you. So while waiting for my wife to come from the restroom he call for some one way in back to come to the front to help me. The man who came to help me had very little experience with home security system but he did what he could do to help me I appreciate that. He had to get someone else to help him that new a bit more about it then he did.

  216. I ordered ink online yesterday. I received it free – no charge for shipping. I am extremely pleased with the service.
    You requested my phone number with the order. Today, I rec’d a phone call from
    Omnipoint Communications 267-678-1783, which I didn’t answer. Checking online, I discovered they are scammers. Next time I order from you, I will give a fake phone number.

  217. Getting thru to a customer service associate is like trying to reach the Pentagon. Totally unbelievable.
    It is a joint account with my husband and when I go into the store to make a payment they tell me I cannot make the payment, that my husband has to make the payment. It is a joint account!!!! My husband was in the hospital getting chemo treatments. I was not buying anything, I was trying to give them money. Finally I screamed loud enough that I was able to talk to the manager and he took my money.
    We cannot wait to get this account paid in full so that we never ever have to deal with you people again. We have been married 50 years and have had many credit accounts and never have we dealt with any company like Best Buy.

  218. On May 6 I purchased a webcam for my computer, I got home and had to wait for my husband to hook it up to the computer. When he arrived on May 22, he looked at it and explained that my computer was an older Apple and that it would not be compatible. I returned it to the store (Portsmouth Blvd., Chesapeake, VA) and they told me I could not return it sine it was past 15 days. This is terrible customer service. I am canceling my Best Buy credit card and will NEVER shop there again. I will pass the word along to all my facebook friends about Best Buy.

  219. Hi,
    I just wanted to pass along a GIGANTIC SIZE KUDOS to the Missoula, MT Best Buy store. We’ve been shopping there for years and have always gotten outstanding service but my latest experience was a great example of Steve Higgins going the extra mile. I had purchased the buy one get one free Galaxy phone from Best Buy. Although it was still w/ Verison as was my Iphone 4, I just could not get good cell service at my home/office. God knows your team tried everything and honestly I LOVED the Galaxy but I just couldn’t do my job w/ it due to cell reception. I was past the 14 day trial, but again, had been in and out of the store 8 times w/ Michael and Zach trying everything to try to get me better service. Now at wits end, Steve Higgins truly stepped up to the plate , jumped thru all the hoops w/ Verison and corporate America, got me out of the GalaxyVerison Contract and although I’m back to an Iphone, I’ll certainly continue all my families electronic shopping at Best Buy due to their extreme customer service!
    Kathy Armstrong

  220. you need to hire staff! your employees are the worst attitude when it comes to helping other they forget that it is their job and they get paid to do this!

  221. The employees here will go out of there way to NOT HELP YOU. i didn’t know customer meant enemy because that is how i was treated!

  222. i am canceling my bestbuy card
    the employees here won’t help here refuse to be accommodating or resourceful

  223. I was in the store the other day and Buddy and Jackie (with Apple) were very helpful. They took plenty of time to explain and assist me in solving my problem. Kudos to both.

  224. dear Best buy people you guys suppose to deliver our tv how long to wait for you guys when you will deliver it how soon thanks Olga K

  225. On June 10, 2016 My wife and I purchased a 65″ OLED TV. The TV was supposed to be delivered on June 17. It never showed and I never received a call. I contacted Best Buy only to find out that it wouldn’t be delivered until June 24. Once again, my TV didn’t show up. After placing another call to Customer service, I was told that the TV would be shipped to the store and I could pick it up Saturday morning June 25. STILL NO TV!!! I called several stores and Best and no one has an explanation to why my TV has been in a transfer status for three weeks now. To make it worse, I gave away my old TV the night before the original delivery date, June 16. I’ve also taken two days off work to be home for delivery. this is ridiculous.

  226. I have been a loyal customer of Best Buy for many years. We have purchased computers, cameras, washers, dryers, stoves, Kindles, iPods, and much more over the years and have always gladly bought from Best Buy. NEVER AGAIN! My wife and I have been trying for weeks to buy $2500 worth of merchandise from your company, but for some reason you all have made it impossible to shop with you. We have wasted several hours of our lives trying to help you to get it right, but your incompetence and lack of customer service has thwarted us at every step. You just lost a customer. When I say that, I mean it. I used it be a Sears guy but quit shopping there ten years ago. You are the next Sears.

  227. I went to Best Buy to look at oven range microwave. The young women in that department was rude and not helpful. When we ask for her to look up something she claim she could not see the bar on box. I was done and leaving the store when we met supervisor Brendon of electronic department and told him what happen. He turn a bad experience to a great experience. He was helpful and kind and most of all he care. I did buy the microwave range there only because of Brendon and will keep on shopping there however as for the rude salesperson she needs to be as better salesperson or look for job where she does not deal with peoplel

  228. Having just left your Milton Ontario store it is not my habit to take the time to write and complain however in this case the service ,attitude and the indifference of your sales associates cannot be left without comment. I went in to purchase a speaker for my tablet which was bought at this store . I have also bought a flat screen and a surround sound system here. A repeat customer!! The shelves were half empty and the item I wanted was not available to try .The manager was to busy to come out on the floor to speak to me .No one was in charge of the sound department When I said I would be complaining to customer service the response I got was OK Kool. I don’t even expect a response from this email as corporate attitude is usually the same at the top as it is on the store floor I will not purchase from your store again and one customer becomes 10 becomes hundreds Perhaps the lesson which should have been learned from Target have not resinated to your staff

  229. We ordered a product in July. It was over $1000 purchase online. I received half of the product and not the other half. I have called into customer service seven times and have still not received the product and it is October. I keep getting told that the product will be shipped and we will receive a confirmation email….And we received neither. I just got off the phone again with another representative totaling over 65 hours spent on the phone trying to get what we have paid for. Now all I am expecting is a refund to show up on our credit card and I will purchase the product from some other store. Unfortunately, after purchasing refrigerators, washers and dryer’s, dishwashers, televisions, and many other purchases with Best Buy this experience will no longer allow me to purchase anything from Best Buy again since all I have been given is excuses and not results from a major business that should know you are not the only place to purchase what you sell! No “Best Buy” when you do not get what you pay for!

  230. I was on the Best Buy website and found an item I planned to go purchase this morning. Since the nearest store that had the item was an 45 min away I figured I would call first to make sure they had it. After getting through the stores automated system I waited 20min before someone answered. They put me on hold while they located the item which they never found. So they took my name and number to call me when they found it. Well 7 hours later and no call. I tried calling again was on hold 15min and hung up. Called corporate customer service and they could care less, I needed to talk to the store manager. I told them I wasn’t going to drive 45 min to complain they said that’s all I can do. I said fine i’ll just do my business with amazon from now on and they could care less. Bad enough the stores don’t stock half the items on their website but then the customer no service really shows they don’t care.

  231. Your delivery team doesn’t like to do any extra work. If they can’t get appliances in the way they think it’s easiest for themconvince you, their supervisor it can’t be don. That’s ok, I found some where that delivered and did all they had to do to set them up and get the apply embed I wanted. Your lose my gain less money spent and more brains used


    I spent over $4500 at Best Buy in the last year so when I needed a new computer for the company I work for I went there. Last Friday I found a co0mputer and monitor that was exactly what I wanted but I needed to get corporate approval. I received that today (Monday) and went to best buy in Eugene Or Monday evening. The computer is now $100 more….So I complained and explained, got nowhere. Sales run Saturday to Saturday; WOULD HAVE BEEN NICE IF SOMEONE WOULD HAVE TOLD ME THIS!!!

    So I called corporate…..Got the same response. Nice to see that their rules are so RIGID that they effect customer service and NO ONE CARES.

    A company works so hard and spends so much money to get customers only to be so STUPID as to let them walk out the door because they have no flexibility on their policies. I probably would have spent $5-700 tonight but instead they let me leave and lost a customer. While I am writing this I am on hold waiting to cancel my account.


  233. I bought a clock radio from you folks 12/20/2016 (model number
    NS-CLOPP2). It was supposed to contain a user’s guide — IT DID
    NOT! I called your customer service number on 12/21/2016 to
    see if you could provide me with a hard copy of the guide since I
    have to go outside my home to access the internet. Your rep took down some information and said you would send additional directions on obtaining the guide. I left my home, accessed my
    email and found nothing. Don’t expect me to buy anything else from

  234. don’t expect me to buy anything else from you people. And maybe
    they should relabel the box “May contain user’s manual?” Fortunately I only wanted it for the radio! God help me if I ever really want to know what time it is (no guide – can’t set the clock).

  235. Im going to begin by saying I was helped by a miserable person who expressed to me, they did not like their job and would go hide in the bathroom, so not to have to deal with customers.
    I returned a monitor I received as a Christmas gift because I got 2 from 2 different family members, and only need 1. I proceeded to ask for store credit since it was a gift, but accidentally was given the credit back on the original purchasers card. I was told by 2 employees that they could not void the return, since it had been purchased from .com, but that I would have to get the money from the purchaser. Fortunately for me it’s my mother, unfortunately for Best Buy, I did not have the credit to spend in the store since I was there. And, now, I didn’t have to spend it at Best Buy at All, since it was credited to her account. Sorry Best Buy, not a good way to do business.

  236. I am disappointed in your sales associates in 2 different locations in Appleton, Wi and Green Bay, WI. First of all we met with a sales associate for changing our cell phones. We thought our guy was great and he talked us into buying Samsung Galaxy instead of Iphone because of the $500 TV offer Samsung was a great deal. He specifically told us that EACH of our phones would qualify us for the $500 Tv offer–when in reality it was only one offer per account. In that case we would have stayed with our initial IPHONES over the galaxy. The sales associate got approval to discount any tv we found by $250. We went to Best Buy and found a television for $800 we liked. When we checked out, we were told the television was not in stock at this store but we could go to
    Green Bay store(about 40 minutes away). So we drove for 40 minutes and got to the Green Bay just to be told this television was not available and someone from Appleton store should have called first. We finally, after about an hour–got a manager over and they gave us a similar television that cost a bit more for the same price. The misinformation from 2 different sales associates was unacceptable–2 major mishaps on 1 transaction. I want to know how your associates are trained and why they do not follow through with something after promising a customer something? Yes Best Buy worked with us–but these 2 incidents should have NEVER HAPPENED in the first place.

  237. Why we ( my Bride & I ) always shop @ BestBuy is because of the great customer attn. we receive . Today we must have looked lost when Mr. Kevin Smith asked if he could help . He asked the right questions & we were able to buy the correct GPS . I was soo pleased with Mr. Smith’s help I bought another lap top I Didn’t really need ! Please let Mr. Kevin Smith know how much we appreciated his concern & help . Pas

  238. What a disappointment ! . . .
    I took my computer into Best Buy (Appleton Wisconsin), to getting computer tower fixed. In a “nutshell” they tilde “Yup, your computer’s broken.” I was looking to get my computer fixed, not ‘state the obvious’. Best Buy’s ‘Geek Squad was of no help what so ever. I’m taking my business elsewhere.

  239. I paid off my Best Buy card balance and for some reason they payment could not process. But instead of letting me know they let my balance go outstanding for 3 months and then emailed me that I have an outstanding balance and late due payment. I then pulled up my account that I thought was a 0 balance to see that in fact there was still my balance plus $100 in late fees. They said that they would only remove one late fee of $37 and that I was stuck for the rest. I asked them that they would rather lose a customer forever and have me transfer my balance and close my account than help me fix this issue that I wasn’t even aware existed? they said there was nothing that they could do about it. Then I called corporate Best Buy and all they did was say sorry and put me back through to Citi Bank which didn’t give two craps about helping either. F you very much Best Buy and Citi Bank. You lost an account and a customer forever and I was drag your name through the mud for the rest of my life.

  240. i wanted to email you to let you know about an employee at the sterling location. his name is marcelo castro. he really helped us, he had plenty of knowledge about all the refrigerators and made the decision easier. he’s a good employee

  241. Given how difficult it is to send a written message to Best Buy Customer Service, I can only assume they are aware of how bad their service is and would prefer to turn a deaf ear.
    Tonight we went to the Dedham store because the Framingham store Geek Squad had done such a pathetic job with a new computer set up. I was hopeful the Dedham store could do better. While I went to the Geek Squad desk my husband headed to the TV department. We had planned on making a purchase. Now we won’t – and if I could return the computer, I would.
    So Best Buy, if you care to prove me wrong, get in touch. I’m not holding my breath.

  242. I have done business with Best Buy for many years. I feel that there return policy is unfair. I bought a gift for my Dad , who is 90 years old, for his birthday on April 22.. I bought a mini laptop and lap desk to put it on. He did not like the lap desk. I tried to return it yesterday 6/14/2017. I was told the returns are only accepted 15 days after purchase. His birthday was not until June 4. This return policy is ridiculous. I shop in advance of birthdays and Christmas gifts. I am sure others do as well. I would understand if it is electronics or opened. But for a Lap desk.
    No. The manager was rather rude to me. He says you bought it in April and it is almost July. It is not almost July, we are not even half way thru June. It was June 13th. I will think twice before I shop at Best Buy again. Very disappointed.

  243. I had got a chromebook from BestBuy as a gift and now my chromebook keep showing the screen ‘chrome OS is missing or damaged’. I was wondering can I come in my local best buy and get them to fix it. Please let me know as soon as possibe.

  244. would like to know if you have a direct phone or email contact number which we can speak to a manager about an experience we had purchasing a tv recently. would like to give our details privately to a manager and let u know what transpired. thanks you.

  245. Can someone please contact me at my email address provided below to discuss details of a Samsung TV purchase and a variety of issues with customer service and a defective tv? My friend has all of the receipts and confirmation #’s and I am helping her with contacting Best Buy customer service to provide our experience with your store in Mays Landing, NJ.

  246. can someone please contact me regarding a recent tv purchase experience. thank Fifteen days ago my tv blacked out. Mind you, the tv was only two months old. I had the direct tv guy come out to make sure it wasn’t anything concerning them. He said it was the tv. I called Best Buy and they sent out the geek squad three days later. The guy said the whole panel was shot and they had to order a new one. Now, the panel is basically the whole tv except the wires inside. He came back Friday which was Day fourteen. After putting all the wires in the new panel he discovered it was cracked and bent. He took all the wires back out and put them back in my tv. After making a call they decided I needed to take the tv back to Best Buy to get a replacement. I figured they should have said that in the first place. Today I lugged this 48″ tv off the wall bracket and loaded it in the truck and off I went. It’s just awkward because it’s wider than my arm span. The guy in Best Buy did all the paperwork only to tell me they have no matching tv in stock and it would have to be delivered. Possibly the 28th which will be Day nineteen with no tv. Now I have to change a doctor app. to wait for delivery. What are the odds that it doesn’t come that day??? Just needed to get this off my chest. Thanks for listening. 😢😵

  247. Several weeks ago I brought my Lenova laptop to the geek squad for repair. I had tapped the upper left corner of the screen and cracked it. One week later I get a call from the repair department and they tell me it will cost over $800 to fix my laptop. They told me a long list of items that needed to be replaced. This did not sound right. When I got the laptop back, I found that someone from Best Buy or whom ever you use to ship dropped the laptop on the bottom right side and destroyed the computer. I have been trying to reach the store manager in Flagstaff. This person will neither answer the phone nor call me back to discuss what can be done. Very poor customer service! I need someone to call me and discuss this.

  248. We received the best service ever from your employee, Richard, at the Skokie Illinois store. Richard took his time explaining all questions my daughter had about billing, purchasing a J3 Samsung Galaxy phone for me as I recently relocated to this area from Maine. In all he took at least 1/2 hour with us.
    I have seen great customer service but he was exceptional. My daughter was to sell my I-phone 5 online but he made her an offer not only to purchase it from us but also offered to transfer all my personal information on my new phone.
    He was the most informative individual representing a company I’ve ever seen! I did International Customer Service for LL Bean Maine so I know what great service is. He was more interested in doing what Best Buy could do for us, not the other way around. My daughter will definitely return to seek him out when she & her husband upgrade to the latest I-phone coming out in September. In fact, at some point I asked him if he was the store manager. He responded no and I quickly state “you should be!” Thank you for hiring such a wonderful young man to represent you. He’s certainly one in a million.

  249. I am caught in a situation where I bought a washer and dryer from you guys and was delivered on September 10th 2013. I bought an extended warranty. However the part was denied because it was still under LG’s warranty. Now I cant get anyone to fix it at all. This has been going on since July 4th and I am getting really tired of it.

  250. BB customer service is incompetent on the phone. Placed on hold and no one returned. Had to speak with a supervisor-but no luck. Will NEVER order anything online from Best Buy!

  251. The store failed to honor a Blu-ray disk price match. Cost them the sale of a $270. Sony 4k player, 2 other videos, and any other purchases I plan to make.

  252. Called customer service, was connected to another country, when I asked for assistance from the US, they hung up on me.

  253. My son and I for about the last 4 years go to the local Best Buy store every Sunday. Store is located in West Bloomfield Michigan. My son who is autistic likes to buy 2 or 3 CD’s or DVD. When we are checking out at the register I am always asked would I like a paper receipt and a bag. I always answer yes. I realize that some young people today do not want a receipt because they can access it on line and they like to care their purchase loose in their hands instead of in a bag.
    The question to me who is from the “old” generation makes no sense, since I was always taught to make sure I always leave a store with a receipt and a bag when purchasing. I still think it’s a good policy. Today however, when I answered that I would like a receipt and I told them that I think it’s a silly question along with asking about a bag; when I took twenty steps your door checker asked me to shew my receipt.
    I would not have been able to show a receipt if I would have answered in the negative at the register! The questions are a waste of time for everyone concerned. When I approached the store manager about this problem I was told that “some” people don’t want a receipt or a bag. I told her that they should not assume that about all people. The need to ask once again is a waste of time. I received no satisfaction from the store manager and asked for the general manager’s name. I had to ask her 4 times before she finally gave me a name of Ashley. At whish point I decided to take the time and write my complaint directly to you.
    I wanted my experience at Best Buy to be a pleasant one. I also wanted my autistic son to have a teachable moment that he needs to have a receipt and a bag with his purchases. Instead, I walked out of the store very upset. I DO wish your company would reconsider its policy and just give a paper receipt and bag with every purchase without the wasted questions.
    Thank you.
    George Losonci

  254. I was having trouble with a failed payment noticd. I called the bank and there was nothing wrong with my card and i did have the funds. I did contact customer service to get this resolved and am still waiting back on an email response. I would still like to purchase this item but would like it at the sale price when i tries to purchase it last time. Can i get some help on this?

  255. I am very upset – I purchased an LG Phone at Best Buy at 2:08PM (because I had purchased a previous LG phone at Best Buy and was happy with the purchase)..I took it to the phone Department after getting the phone and asked if the sim card would be able to be transferred, they told me yes….then upon them opening the phone found out that it was not compatible…I then called my phone company and they stated that it would cost over $80.00 to change the phone over and get a sim card so in a panic I went to Best Buy to return the phone at 3:17PM (after waiting for 20 minutes to be waited on). They then charged me a $35.00 restocking fee, in asking about the fee, was not given an explanation or anything….I have purchased my computer at Best Buy and other electronic items in my home and have informed others to purchase at your store and have never heard of this restocking fee…Very, Very upset at this service…..will have to explore other options in my future purchases…

    Thank you,

    Delores Walker

  256. On 8/19/2017 I order ed a new laptop through the Saginaw Mi store. On 8/252017 at 12:22pm I received an email stating my device was ready for pickup. I went to pickup this device on 8/27/2017 at 11:00am and was told it was not ready. Very disgusted!!!! I went back home (which is 60 mile round trip) only to find a new email sent to me at 12:21 saying the item had been picked up (which was false) I called customer service only to be disconnected 3 times before finally talking to some one and then transferred back to the Saginaw Mi store and was told these emails were automatically sent. After driving 60 miles and wasting 2 hours of my time I feel your communication system with your customers has some very disturbing issues.

  257. Price gouging during Harvey WOW!!! I and my family have purchased many items from you in the past but I will never step foot in a best buy store again. I am very sure that best buy will feel the affects of this unkind and anti American act.

  258. Purchased a new blue iPod Nano 8th generation from Best Buy online. Turned it on and it went right to the main screen not to the language set up. I swiped right and left. Did not work. I tapped every icon and nothing worked. Plugged it into computer and it was already named efvee’s iPod. Not only that there was the beginnings of a play list. Not new at all! Apparently someone brought it and tried to set it up. They found out it did not work and returned it. Somehow Best Buy thought it was acceptable to send it to me as new!

  259. Bought 2 phones last year in Virginia Beach. Was told that the Geek Squad plan covers the phones 100% even cracked screens.
    Cracked the screen and went to local store at 1045am today, 09/07/17. Informed that the plan does not cover and it would be $60. The Geek Squad clerk made appointment for 12:00 noon at the only store in Virginia that fixes the phones in Newport News about 45 miles away. I went to store and when I arrived I was advised that the appointment was no good because the other store was not supposed to schedule it and that they would not fix the phone because there was not a tech available. After some discussion was told that they could possibly get a tech in by1PM but not guaranteed. Also was first told that the fix was about 45 minutes. Later was told it would take 2 hours. Told me to either wait and hopefully get fixed today by 6 or so or leave and it would be shipped to me. Am a care given for my elderly father and cannot be without the phone for long periods.
    Contacted original store in Virginia Beach and the general manager contacted the Newport News store and informed me that there were 2 techs at the store when I was there. So I was lied to by one of the managers of the fix it store. Was told that they could make another appointment. Great, now I am back in the same boat.
    So I wasted 3 hours going from store to store and city to city. 90 miles of travel. Now I am supposed to do the same thing again, drive 90 miles round trip, waste 4 hours now because of the fix time when the phone should have been fixed or the appointment not even made by the first store.
    While at the fix it store the so called manager tried to make me happy by offering discounts on other items. Don’t need discounts, need phone fixed.
    So nothing was really resolved. Great customer service. Cant even call to complain because there is no customer service for complaints.

  260. I recently applied for and received my Best Buy Credit Card. I then received a 10% off coupon for my next single item purchase when using the Best Buy credit card. It was valid for a one-time in-store use only and valid through 9/30/17. I purchased a computer that was on sale and provided the 10% off coupon. I was told that since the computer was on sale, the 10% off coupon was not allowed.
    I said no where on this coupon does it indicate it doesn’t apply to sale items.
    If this is correct, you need to indicate such on the coupon. If this is not correct, I would like the 10% off. Please advise. The Best Buy store is in D’Ibervllle, MS.

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