Contact Bed Bath And Beyond Customer Service

Contacting Bed Bath and Beyond Customer Service Center

Bed Bath and Beyond started out as a small home goods retailer in the early 1970’s and has since blossomed into an international force in the home category. The company is based in New Jersey, but has more than 1,000 locations in such locations as Canada, New Zealand and Puerto Rico.

The company continues to grow due to the lack of competition and its ability to provide exceptional customer service. The company provides a multitude of ways to remain connected with the customer service department.

to leave a comment about your customer service experience.

Contact Info:

The customer care department accepts correspondence by phone and fax, email through the customer contact form, traditional mail at the corporate headquarters and through social media.

Phone Contact Numbers

  • Customer service department: 1-800-462-3966
  • Customer service department (fax): 1-973-785-4255

Mailing Address

Bed Bath and Beyond650 Liberty Ave. #2Union, NJ 07083

Official Website

Customers visiting the official Bed Bath and Beyond website locate products by department and category. The site allows customers to shop for college values and sign-up for a wedding or gift registry. One component of the site is the 100% guarantee for returns.

We found the Bed Bath and Beyond FAQs useful to answer concerns prior to sending correspondence to the customer service department.

Customer Service Email

In order to contact the customer service department by email, customer must use the customer contact form Customers can choose the category, fill out relevant information and send the message. The company recommends not including personal information in your message. The message we sent related to the hours of operation. We hope to receive a response within the following business day.

We don’t know the response time, but customers can connect with the customer service department on the Facebook page, as well as the Twitter page.

Our Experience

When we attempted to contact the customer service department, we were pleased that one of the available options asked if we wanted to speak with a customer service representative. We didn’t have to endure minutes of unneeded options directing us to the incorrect department. The wait time was less than 2 minutes. The agent answered the phone in a polite manner with a pleasant demeanor. We asked for information regarding customer returns from online purchases. The entire process was explained to us. We asked if the agent could point us in the right direction on the website and they did.

The overall experience was more than expected, but a nice change of pace from other online retailers. This could be the company or just a well-trained representative. Customers such as you have contacted the customer service department before, what was the outcome? Leave us a comment below.

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13 Comments on “Contact Bed Bath And Beyond Customer Service
  1. Shopped at your Mississauga store today. At least 6 staff acknowledged me, very impressed. When I get to the checkouts there is a lineup. I ask a male staff person if they have any more cashiers. He says he’ll get someone, no one comes. I leave my merchandise and go to another store. Can’t see the point of having all that staff on the floor if you can’t checkout in a reasonable amount of time

  2. No comment…..A question
    I’ve been in the local store and looked online with no success. I own many flocked hangers and use the cascading hooks that fit over them to hang several garments. I know there are new hangers with hooks on them, but I have already spent a great deal of money to get the hangers. Did you discontinue the hooks ???

  3. i ordered this item but then said i didnot want iut but the orders went thru any. but there is no re turn lable in the paper work that came with the order?

  4. I want to praise the associate at The Bed Bath& Beyond at the 12035 Metcalf Ave. store. Stephanie was very helpful and made my shopping easy and fast. In this day of very little to no customer service I was very happy and appreciative of the good care and help which I received. Thank you to Stephanie and the the staff at the china department.
    Larry Quick

  5. live in Chicago. Visited friend in Scottsdale and went to Store #93.Could not find item and your customer service lady (Jessica) went above the call of duty to help me. She was successful and I was a happy camper. She mailed me the package and it arrived quickly. She is the nicest, most courteous person I have dealt with in a while. Very polite and hard worker. I would say your stores have nice personnel. It is a pleasure shopping there.

  6. Jake, at your Lake Worth, TX store went out of his way to initially ask if I needed help then persistently sought out a coffee maker tray, (Handy Caddy) I was looking for. He checked the computer, checked with his manager and actually was able to locate the exact item I wanted to purchase. He is a valuable, friendly and professional employee.
    Leticia at the same location has been there since the store opened and is friendly, calm and professional at the Register. She is easy to like and sets a good example of an exemplary employee.
    The store manager whose name I failed to note was also on the ready to assist me and give me the opportunity to write up my kudos as well as comment on line.
    Thanks BBB for all the good service and variety of quality items. Merry

  7. CUDOS to ROSIE NIERADKA at Store # 268, Asheville, NC. In the last week I have been to this store twice in the Drapery Dept. and was very fortunate to receive assistance from Rosie. Rosie was very professional and more than willing to help me. She really stepped up and even showed me how to put together drapery rods for the drapes I was buying and even how to put together an extension rod. She even laid the rods out on the floor and put them together. Not only was she helpful but really seemed to be happy she could satisfy me. Thank you Rosie!!

  8. I was very satisfied making a purchase on line for store pickup. However, I was annoyed when my bank statement showed a charge from Bed Bath & Beyond, Totowa, NJ for $1.00! Since I never set foot in Totowa, and my purchase was marked by BB&B as “pay at store”, I could not conclude why this charge was made. Called customer service who indicated that they always make a charge of minimal amount with on line orders to verify that the card is legitimate and that the order was not fraudulent. At NO TIME DID BB&B indicate on the order summary that this transaction was going to be made. It was an unauthorized charge. Even though the charge is going to be “reversed’ and would take “probable a week to show”, there is no excuse for charging a card any amount without the consent of the cardholder. The “probably a week to show” is also a big problem. BB&B had no “problem” immediately charging my account (without authorization).

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