Contacting Bed Bath and Beyond Customer Service Center
Bed Bath and Beyond started out as a small home goods retailer in the early 1970’s and has since blossomed into an international force in the home category. The company is based in New Jersey, but has more than 1,000 locations in such locations as Canada, New Zealand and Puerto Rico.
The company continues to grow due to the lack of competition and its ability to provide exceptional customer service. The company provides a multitude of ways to remain connected with the customer service department.
The customer care department accepts correspondence by phone and fax, email through the customer contact form, traditional mail at the corporate headquarters and through social media.
Phone Contact Numbers
- Customer service department: 1-800-462-3966
- Customer service department (fax): 1-973-785-4255
Bed Bath and Beyond650 Liberty Ave. #2Union, NJ 07083
Customers visiting the official Bed Bath and Beyond website http://www.bedbathandbeyond.com/default.asp?can locate products by department and category. The site allows customers to shop for college values and sign-up for a wedding or gift registry. One component of the site is the 100% guarantee for returns.
We found the Bed Bath and Beyond FAQs useful to answer concerns prior to sending correspondence to the customer service department.
Customer Service Email
In order to contact the customer service department by email, customer must use the customer contact form https://www.bedbathandbeyond.com/contactUs.asp. Customers can choose the category, fill out relevant information and send the message. The company recommends not including personal information in your message. The message we sent related to the hours of operation. We hope to receive a response within the following business day.
When we attempted to contact the customer service department, we were pleased that one of the available options asked if we wanted to speak with a customer service representative. We didn’t have to endure minutes of unneeded options directing us to the incorrect department. The wait time was less than 2 minutes. The agent answered the phone in a polite manner with a pleasant demeanor. We asked for information regarding customer returns from online purchases. The entire process was explained to us. We asked if the agent could point us in the right direction on the website and they did.
The overall experience was more than expected, but a nice change of pace from other online retailers. This could be the company or just a well-trained representative. Customers such as you have contacted the customer service department before, what was the outcome? Leave us a comment below.