Contact Barnes & Noble Customer Service

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Contacting Barnes & Noble Customer Service Center

Barnes & Noble is a major book store that managed to survive the move from paper books to virtual and eBooks. Today, Barnes & Noble sells eBooks directly from the main website and even offers the Nook eReader.

Contact Info:

Phone Contact Numbers

As is the case with many retail websites, you have to go through a maze of FAQs and irrelevant information to reach the Barnes & Noble customer service contact information. The customer service phone center is open from 8 a.m. to 11 p.m. EST Monday to Friday and 9 a.m. to 11 p.m. Saturday and Sunday.

Customer Service Center: 1-800-THE-BOOK (1-800-843-2665)

International Customer Service: 1-201-559-3882

Corporate Headquarters: 1-800-962-6177

Corporate Fax: 1-201-559-6910

Mailing Address

The general address for inquiries to Barnes & Noble, Inc. can be addressed to:

Barnes & Noble, Inc.
PO Box 111
Lyndhurst, NJ 07071

Official Website

From the front page of the Barnes & Noble website,, you will immediately notice the ease of access to all parts of the site. Customers can choose from traditional books, Nook books, textbooks, children’s books and even toys, games and DVDs. If you have an account with Barnes & Noble, you can access your account from the Sign In link at the top of the page.

Customer Service Email

Barnes & Noble is one of the few companies that publish a customer service email address. You can address your customer service email to:

If you need to contact customer service about your online Barnes & Noble transaction, address your email to:

There is also an email contact form from the Barnes & Noble retail site located here:

We chose to contact Barnes & Noble via email to find out more about how long it takes for customer service to respond to emails from concerned customers. We’ll update you on the time it takes for customer service to respond.

Our Experience

The customer service phone line starts with an automated service. You have to choose between orders, support, education, membership and other options. When we pressed 0 we were unable to make it straight to customer service. We chose information on Nook and again pressed 0 to pass through the service. We were transferred to a customer service representative on this attempt to bypass customer service. When the representative answered the call at 1 minute 30 seconds into the call, she appeared to have no accent and quickly answered our question on the Nook Color.

When we sent an email to Barnes 7 Noble customer service, we initially received an automated response stating a customer service representative would respond within 24 hours. We did receive an actual response within the timeframe provided and the representative answered our question regarding the NOOK. THe email provided an ample amount of information as well as additional information to contact customer service, see below:

Dear Richard Banks,

Thank you for contacting Barnes and Noble.

NOOK Simple Touch : “Best E-ink Reader” Perfect for book lovers

Our ultra-light, lowest priced reader. Easy-to use 6″ touchscreen with
breakthrough E Ink for crispest, just like paper reading-even in bright
sun. Longest battery life of any eReader-read for 2+ months and enjoy
built-in Wi-Fi.

Power / Speed: 600MHz single-core processor 256MB RAM

Battery LifeOver 2 months of reading on a single full charge.

Please follow the below link for features of NOOK Simple Touch:

NOOK Color : Best value in the tablet world” Brilliant color plus all
tablet essentials

Our do-everything tablet at an incredible value. Ideal for those who
love reading plus want tablet essentials like apps, email, music and web
with video. Now with movies and TV shows from Netflix. All on a
full-color 7″ VividView touchscreen.

Most advanced VividView Color Touchscreen (IPS)116 million colors for
remarkable clarity and reduced glare7″ diagonal display8 text sizes plus
6 font styles

Power / Speed: 800MHz single-core processor 512MB RAM

Apps / Music / TV / Movies : Netflix available for downloadPreloaded
Games (Chess, Sudoku, Crossword Puzzles)Pandora internet radioThousands
of must-have appsEmailMusic Player for MP3s

Please follow the below link for features of NOOK Color:

We hope you find this information was helpful.

If you have a more immediate need for help, or have questions that
require more than an email, we invite you to join us in our newly
launched NOOK Chat Room. To chat with one of our Digital
representatives, please click on this link:

We look forward to your next visit.


Sam Natos
Customer Service Representative – Digital Support
Barnes & Noble

Email From Richard Banks

Hello, I was wondering about the product specifications of the NOOK tablet. Thank you for any information regarding this product.

Tell us about your experience with Barnes & Noble.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.9/5 (26 votes cast)
Contact Barnes & Noble Customer Service, 1.9 out of 5 based on 26 ratings
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124 Comments on “Contact Barnes & Noble Customer Service
  1. been calling customer service… waited long hours and no one answerss… And how stupid you need to pay for a membership fee every year!!! im cancelling my membership!!!!

  2. been calling customer service… waited long hours and no one answerss… And how stupid you need to pay for a membership fee every year!!! im cancelling my membership!!!!stupid!!!!

  3. We’re a bunch of volunteers and opening a new scheme in our community. Your website offered us with valuable info to work on. You have performed a formidable process and our whole group will likely be grateful to you.

  4. I was very sorry to hear that you are closing two Barnes and Nobles in San Jose, Ca. I am hoping the
    Barnes and Noble on Stevens Creek and San Tomas will remain open. I frequent this store and would very much like to have a book store in our area. Not everyone wants to read from a computer screen. I understand the nook and others like it are convenient but many people still prefer reading an actual book.

  5. Barnes & Noble has the WORST customer service I have ever experienced. I will NEVER shop there again….Amazon however is GREAT!!!

  6. My husband, George, bought a Nook on 12/15/12 store 2072, register 001, transation 6185. I, Martine, bought a DVD on 12/18/12, store 2071, register 008, transation 7987.
    WE BOTH GOT A “ENTER A CHANCE to win a Nook HD…. visit: BN.COM/survey.
    I COULDN’T ENTER BN/COM/survey because it doesn’t show. This is very regrettable because I appreciated the advice and patience the associate gave me. I wish my positive experience could be reflected in the survey.

    I hope the access to the website will be fixed soon.
    Take care,
    Martine Fournier / Oakland, CA 94611

    • As with all of the previous comments regarding your survey(BN.COM/survey). I also was unable to find anywhere to access this survey to enter to win a NOOK or $300 B&N gift card. The sites that are listed when you enter this web site info are not correct for this survey. As the receipt states I have only 7 days to enter. I am extremely disappointed in Barnes & Noble to hand out information with the purchase receipt that does not have correct info. My family has been a customer for over 30 years and we are very disappointed that Barnes & Noble has become so poor at customer relations.

  7. Got great service at B&N 12/22/12; got a receipt for enter a survey online to register for a Nook HD” or a $300 B&N gift card. Upon going to the website, BN.COM/survey, was unable to find site for doing the survey. So, I now have 6 days to participate, BUT HOW?? Please help!

  8. So, where do I go to enter to win a ‘NOOK HD+ or a $300 B&N GIFT CARD’???
    I have a Purchase date: 12/22/2012
    Store: 2152
    Register: 009

    • I participate in surveys all the time to report excellent customer service. As the others stated, doesn’t state anything about completing a survey. Help please.

  9. I made several purchases this past week at Store 2951 Register 008 including Transaction # 5683.

    Went on-line as instructed to do the survey to participate in a drawing and was unable to find the correct website to complete the survey.

    Not a very user friendly website.

    Dave Wiyrick
    Spokane Valley, WA.

  10. Received a slip to do a BN.COM/survey to “win a NOOK HD+ or a $300 B&N Gift Card. I cannot find a link to the survey and it will expire 12/30. This is very disappointing as I have been a B&N member for many years.

  11. I want to take the BN.COM/survey but I cannot find this site. My friend and I visited the store, went to the Starbucks in the store and cannot use a Starbuck card. Crazy? So I would like to get a chance to win the Nook HD or the $300.00. Can you help?

  12. I went to the store this year and had no problem with my membership. Guess what? My membership was cancelled. Oh well. Nice store, great location and your merchandise is great. Keep up the good work. Peace

  13. The survey must be a hoax as I, too, was going to do the survey. It must be a “Come=on” to look at Books and Noble for items for the stores. That’s ashame as I truly am enjoying my Nook, (that, by the way, I bought at Books a Million due to the customer service at store 2961 from one of the workers (an elderly lady-grinch). The young lady there that knows the nook is wonderful, however.

  14. I, too, fell for your fake survey. I wasted a rediculous amount of time trying to find your survey to win a Nook or a gift card. I’ve been a member for years and spent a lot of money in your stores, but this bogus survey has left a sour taste in my mouth.

    Very poor PR for your stores.

  15. Tried to take the BN.COM/survey but after clicking into 12 websites that “looked like it could be it” – I gave up. What a trip off!

  16. Shopping at B & N is always a pleasure for me and my autistic son. Today, with my store receipt decided to fill out your survey about my visit but not able to complete the survey. You may be false advertizing because it would be impossible to ever win a nook hd or a $ 300. B&N gift card. So just remove the print on your receipt so as not to have customers waste their time.

  17. I want to enter for a chance to win a $300 B&N gift card by visiting BN.COM/survey. This website was not available to me.

  18. I also was given a receipt after I shopped at BN Fifth avenue on 12/30/12 to fill out a survey to receive a chance to win a NOOK or a $300 gift card. I am pretty digitally savvy and CANNOT find the survey anywhere on your website. Shame on you.

  19. Why should I spend my time trying to find your “survey site?”
    This is very aggravating and such a waste of time for customers.

  20. Was glad to know I wasn’t the only one who couldn’t find the survey, but very disappointed that you would offer something that I was unable to follow through. My purchase date was 1/12013.Store:2807. Register:005. Transaction:4625

  21. I went to BN.COM/survey and all these different things came up. None of them were conducive to my completing the survey for your contest. Can you offer any suggestions?

  22. I went to BN.COM/survey. Unfortunately, there is not a section for this survey. Please make clear how I can access this to enter the drawing. Also, please extend the time period I am allowed. Thank you.

  23. I too have tried to take the survey. I too can not locate the website. I emailed barnes and noble with no response. Have emailed again today. I guess they don/t want us to take the survey or it takes so ling that the reciept runs out. Bad pr

  24. Why is there a link for a survey on your receipts, when there is no BN.COM/survey link? Have you answered ANYONE about this often repeated question here?

    • I feel so much better that I am not alone. I could not figure out what I was doing wrong. But yes some answers would be nice. I am a Barnes and Noble junkie and love shopping there.

    • Also received a receipt for an online survey at BN.COM/survey which I could not find. I cannot find an answer anywhere on this page as to where it is. Is this a hoax?

  25. With a purchase in 12/12 I received a receipt with a request to complete a survey with the opportunity to win a Nook or $300; however, when I attempted to access the website it was not available, did not seem to exist at all. Very disappointing.

  26. I don’t get to the store often , but when I do I’ll buy something as a rule, the recite I get always has a chance to win if you take a survey and all the years I’ve been a member I’ve never found the site to do it. So eather make it easy to find or stop wasting paper! I don’t think you really want to let anyone win?

  27. I could not enter the survey because it was for ebooks. So I am not ale to enter for a chance to win a nook or gift card.

  28. I purchased a Nook HD+ in the B&N in Boise Idaho this week along with a cover spending a bit over $200.00. Was given the opportunity to enter a contest to win another HD+ or $300.00. Unfortunately I was unable to find the survey site from the address give to me at the time of sale.
    I am very satisfied with my Nook..this new one is so much faster and opportunity loaded and would have enjoyed seeing the questions on the survey. Would especially like the chance to compliment Michael, the salesperson who helped me. Being the winner would have been nice too.

  29. I am not happy about the fact that I can’t enter the survey (and it seems like lots of others can’t either. I sent you an e-mail and your response was the same worthless link and of course went nowhere. Not making me a happy BN customer.

  30. Well, It appears the problem trying to win a NOOK + or $300 is just a scam since for months people have been having the same problem I encountered…no link to to enter the “Win A Nook.” This speeks very poorly for your company. I should have purchased my book from Amazon and it would have been less expensive.

  31. I cannot find the survey site BN.COM/ survey which offered a free Nook or $300. Please do not waste my time when I am willing to give my honest opinion of your stores in return for a chance to win.

  32. well I made 3 purchases at the Lynchburg, VA store on Friday Jan 4 2013 and was given receipts to enter a survey to win a NOOKHD+ or $300 B&N gift card and guess what cant get to it on the website. no mention of a survey for this. wasted lot of time trying. Very bad business to offer something that is not real. Now Im glad I purchased at kindle thru amazon. Wanted to change over to a nook but this is not good business.

  33. Purchased merchandise at BN on 01052013 Store 2298
    Register 002 Transaction 5405
    I tried also to take to take the survey to Win a Nook or $300 Gift Card. I could not find the website anywhere. I opened tons of sites but was not what I wanted . Spent lots of time on the computer researching this . Does BN really want to give this away? Or are they just getting the customers in their store? It should be a little easier for customers to get on line and fill our the survey and not have to search for this . I hope BN doe something about this .

  34. Really? Get with it, BN! Either put up a real survey or pull it from the receipts. This is very deceptive practice policy that I had not anticipated from BN. Car dealerships, yes; BN, no. I’m cancelling my membership.

  35. I just one of the dozens of people who wasted their time trying to find Shame on you for the lack of response!!

  36. I tried to give a survey feedback. Unfortunately you can not because it does not show up. You ask for feed back. What a joke on behalf of BN. I try not to buy books on line, but after this farce I will seriously reconsider.
    Jeff Ritchie

  37. BN.COM/survey is impossible to find. This is what was provided on the receipt and I am unable to find this. Very disappointing. I will not waste my time in the future looking at your web site.

  38. You people are obviously looking in the wrong place or not hard enough for the survey. It IS there. It was NOT hard to find. Try again.

  39. How can I share my opinion with you if I cannot get on your survey? my purchase date was 1/5/13 store 2966 reg. 011trans 7696 . good Luck!

  40. I also cannot find the place to share my opinion & enter for a chance to win NOOK HD+ or a $300 B&N gift card!!! I also appreciated all the help I was given in Store #2308 on 1/8/13!!!

  41. Attempted to locate and enter but was unable to find the proper link. From what I’ve read at this particular site, I’m not alone in this.

    The Clerk at the store really encouraged me to follow-up and ocmplete the survey but unfortunately this is not possible.

    This kind of experience with Barnes & Noble is most upsetting. It’s my hope and wish that BN will either stop this survey nonsense or create a real,clear website that is capable of being acessed.

    Jerry Flakus, Jacksonville, FL

  42. I tried to complete your survey but unfortunately, couldn’t find it…most horrible time trying to find something that should pop up immediately….so guess you guys don’t really want folks to complete the survey despite your assertion that you do.

  43. There isn’t anyplace to enter your survey site because it doesn’t exist I have always enjoyed buying my books at your store or online this is not right that your give us receipts to go someplace that does not exist shame..

  44. What gives? I’m trying to do the survey after buying at your store in Springfield, IL, and can’t find it at all on the Internet or your site?

  45. I also could not locate the link for, i would really like to enter the drawing for the Nook and giftcard :(

  46. I tried also to take to take the survey to Win a Nook or $300 Gift Card. I could not find the website anywhere. I opened tons of sites but was not what I wanted . Spent lots of time on the computer researching this . Does BN really want to give this away? Or are they just wasting my time?! It should be a little easier for customers to get on line and fill our the survey and not have to search for this

  47. Your receipt from purchase is rather deceiving as it was impossible to find the entry form for the NOOK or $300.00 option to puchase books. Don’t think I’ll waste my time doing this “Survey” again or renewing my membership for the coming year.
    Thanks for the years when your service use to be good!

  48. It’s disturbing to experience this type of false advertising. You would think that with all these complaints Barnes and Noble would do something to rectify the situation. I am e-mailing their customer service department today and am forwarding them the link to this page so they can see for themselves what dissatisfaction they are creating. With the exception of this negligence, my overall experience with B&N has be exceptional.

  49. For all those who commented earlier: I went to the B&N website to the “Contact” page to express our frustration at the fake survey with a link to this page, so they could see for themselves the dissatisfaction they are creating. I told them I suspected, along with many others, that this survey is simply a bait and switch attempt to get people to do some more impulse buying. No one answered my chat comments. Therefore, I forwarded the information on to them via e-mail. I will let you know if I get any response.

  50. The information on the additional sheet of paper that I received along with my receipt asks me to complete a survey. Unfortunately, a survey can not be found on the web. What’s the point of suggesting that a customer could win something when there is no such website?

  51. I also tried to enter this survey but could not find the website. I also agree what is the point of offering a chance o win something and not being able to access it.

  52. This is what i just sent them. Maybe it’ll work. Maybe it will not.

    “Hi, as you can see on all the messages on the board/blog/comments section- people/B&N customers are being asked to complete a survey. None of these people including myself have been able to locate the survey section. And after all of those comments there has not been one soul with B &N who has been curtious enough to respond to sll of the questions or addrresses there concerns.
    Is there or not such a place to take survey? Is there even a contest going on at all??????
    Please respond.
    Thank you

    Samantha ochoa
    Purchase date 01/16/13
    Store: 2173
    Register: 002

  53. Ok, I see that the people here are STILL having problems for some reason. Let’s try something new. Why doesn’t everyone with a problem post what they did that did not work. Collectively I am sure you guys can find it.

    Restore my faith in humanity people,

  54. As of 01/15/13 they are still giving out the Enter a chance to win survey request. I was happy to find this site and see that it wasn’t just me but others have been having trouble and for a long time. I agree with the majority — love B&N and this sham is beneath them — it would be nice if someone would respond to let us know what is going on.
    As for the ONE person who said they found the site, I wonder what survey he DID complete — definitely wasn’t this one that’s for sure!

  55. I purchased a Barnes & Noble egift card for a minor,i.e.-no credit card type. Then received a message it could not be used without a credit card acc# Duh! It was for a minor-too young for a credit card. What gives?

  56. Tried to find BN.COM/survey to give an opinion and couldn’t find the sight. Apparently no one else couldv either from all the negative comments I read. Poor representation for such a large company of this type. I am disappointed you wasted my time.

  57. No way to enter the survey for a chance to win a nook hd or a $300. gift card when the site does not exist! Bad way to do business with your loyal customers.

  58. I have always liked and respected Barnes and Noble Book Stores. However, your offer of a contest to win a Nook or $300. gift card is simply a falsehood – it is not offered on your website. I’m disappointed in B&N.

  59. Looks like I’m #75 to tell you that your “win a nook” survey site does not exist…why not just put a link on your regular site, make it easy and I may even order something at the same time!

  60. Very difficult to get to the correct survey site and never did complete a survey – very disappointing – love Barnes & Noble and did a great deal of Christmas shopping at B&N, both on line and in the Maplewood store.

  61. Ok…so we are all having the same problem in trying to get to this survey….does B and N even read these comments? Sadly, it looks like they don’t.

  62. I wanted to complete the survey; however, it seems that one cannot access it. Why give it if it can’t be accessed ot why give it if it is so very difficult to access that most give up? I don’t understand!

  63. Tried to take the today but could not find it. First, someone needs to clean up your redundant websites. My purchase date was 01/22/13, store number 2131, register 9, transaction #1353………..just so you know, your store #2131 needs to have lunch ready no later than, 11AM daily. I observed several people ask about the chili and they were told it would not be ready until after Noon. They walked out and you lost revenue! Poor way to run a restaurant…You are misleading customers about the survey to win a $300 gift card or Nook HD. You need to get your heads out of your rectum and take the world seriously!

  64. Please DO NOT hand out receipts for a bogus site called BN.COM/suvey. It is huge waste of your customer’s time to chase down a chance to win a NOOK HD+ or gift card amd makes Barnes & Noble a disreputable company. Amazon is beginning to be a better alternative to your store. Shame on you for this and your poor customer service.

  65. Three purchases, three attempts to locate survey without success.
    Apparently company reputation is not important otherwise this
    would have been resolved by now.

  66. I,too,am unable to access the survey site stated on the receipt.
    This is a shame for the Customer Service department of B&N.
    Their home page is not helpful either, regarding this survey issue.
    Could this be a false promotion???

  67. I was invited to complete a survey with a chance to win a NOOK HD or $300.00 B&N Gift Card which was on my receipt. I am unable to access the survey site. This is very misleading as I normally don’t take the time to complete surveys, but I had a good
    experience with the sales rep. I would appreciate a response from the Customer Service Department. My Purchase Date: 01/30/2013; Store: 2942; Register: 004; Transaction: 6511.
    Judging from the comments of other customers above on this page, I would recommend that B&N Administration do some “customer recovery” soon or you loose additional revenue. Finally, when I am in this store again, I intend to address the manager about this frustration and insist something be done to correct it! Very Unhappy!

  68. Just like the other customers have commented, I do not own a Nook (however I have given them, 2 as gifts for others) and would love the chance to win one. However, there isn’t a survey site to enter the chance to win one. Why would this be given on a receipt to win a contest, but there’s no way to sign up? You should fix this, There would be many happy customers instead of those that are dissapointed like myself

  69. I purchased a Nook and was made to feel like a technology idiot. The service at the Duluth store is condescending to say the least. Very disappointed in their customer service. Plus I could not enter the survey. Probably due to my ineptness.

  70. why is it so hard to complete the survey? it seems like you would want to make this process as easy as you could. when i enter i get alot of other sites that dont mean a darn thing to me. im sure this is something you can control. as of now i still have not done the survey!

  71. AS ALL ABOVE COMMENTS-SURVEY SITE DOES NOT EXSIST!! What a waste of my time trying to find it. I made a large purchase on 2-8-13,store:2107,register:003,transaction:
    7023 but the slip they gave me to do the survey is worthless. This does nothing to promote your reputation which is slipping. I saw the rise of Borders in Ann Arbor and then it’s demise, sadly I fear BN is heading that way.

  72. could not find the survey my favorite store is 2157 go there biweekly and always buy book or movie or cd employees are usually great but not always as with any retail store dont care for your discount system it is very misleading but your promise of a chance to win a worthwhile gift is just awful when the site is not there but many useless ones are maybe you should dismiss a few gimmick promoters and hire one website builder

  73. I have been totally unable to access the survey mentioned on the receipt from a recent purchase made at B&N. Inoted that others have also had experienced similar difficul//customer service was t have sent a “link”,but it was never received !!

  74. You have just lost the ability to compete for 1600 tablet purchases because you would not allow for the installation of the Citrix receiver.


  75. Did not locate the site to enter to win a nook HD+. Store Number 2138. Reg. 008 Trans. 1835 I have made several purchases.. very disappointing…WHAT a waste if time trying to find this site… don’t advertise if it doesn’t exsist!!!!!false advertising…….Not a good way to win customers…..and I do love the store….

  76. could not find your BN.COM/survey site to enter .there were numerous sites listed with reference to the contest but none i tried took me to the correct place.. maby its just because i am old but the correct path is not clearly detailed … thanks gene

  77. What is wrong with canada? We aren’t good enough to qualify for the give away’s but we are good enough to waste 20 min. Of our time to fill out the survey? The only reason I filled out the survey was to qualify for the possible prize.

  78. I find that booksellers tend to be rude people like the bookstore Ingalls the Architecture store. I first asked them to look up a book and they did and said the ordered it. Two weeks have gone by and they did not have it according to another employee. I said don’t you employees work together? That is my most tizzy is not having employees work together in solving the patrons issues on buying trades or other things related to a book store. Kind of like the British-series of “Blackbook Series on BBC. Because I was so upset I came to Barnes and Noble and you as a Bookseller did not have this book again I was disappointed and then you are charging me almost $4.00 dollars for shipping. I really would liked to have the book at the store so I would not have to pay for the shipping price. I want to cancel my order immediately, I am sick of mistreatment by employees who serve the public, no excuse!

  79. I wanted to chat live with customer service and was unable to do so due to heavy traffic and everything I put into the chat box was deleted . . . no time frame for a wait or a spot in line. So I tried to send an email with my question and was told to set up an account in order to send email. This I didn’t choose to do. So,I tried the phone and the wait was unbearably long to customer service. I never spoke with anyone, and consequently I never did get any answers. In this technology age, you would think a company as large as B&N would have much better customer service. This truly is a frustrating experience and I will go to Amazon where they are available, informative, and courteous.

  80. I used the Barnes & Noble Customer Service email address to contact BN re my problem order. Within 24 hrs BN wrote back with an excellent problem solving solution. Thank you for the info.

  81. I will never buy another nook again I’ve had nothng but problems since I bought it! An customer service didn’t do any help what’s sl ever!!

  82. My wife and I went in there (Barnes and Noble)West Oaks in Houston, Tx. this past Saturday night 3/22/14 and my wife has been very upset ever since. We witnessed an ugly seen we were not suppose to witness. We witness this white man with a huge belly, dark haired who was the manager screaming at the top of his lungs insults and cursing out a customer. He had a nasty attitude to begin with and on top of that he made a huge scene for customers and children to witness! What kind of customer service are you all providing, scary traumatizing customer service. That store is barely pack when me and wife go in there and know we know why, because you have management in store 2670 according to my receipt that curses out customers calling them b**** and trash! That manager does not belong in the store!!! No manager should have the right to curse out customers and make a ridiculous scene for the whole store to watch. At the time we were so shocked we didn’t even think of recording what was going on, but I hope someone did. The customer was insulting the manager, but you should have seen the managers behavior to begin with. Barnes and Noble Corporate you need to train your management and employees better or you will continue to lose the few customers you already have. That could have been simply avoided if the manager could have simply walked away instead of making a big show and threating with calling the police just because he didn’t know how to deal with customer service. My wife and I ( probably the whole store) thought we were going to witness a physical confrontation. This matter needs to be dealt with or we are going to tell everyone we know not to shop there anymore!!!! A very angry customer!!!!!!!!

  83. I contacted customer service after the site would not accept my email/password combination. In order to contact them I need to put in my password but my password does not work – you see the problem. I finally locate a means to bypass their ridiculous system and their response is to send me a broken link in which to contact them further. I love my nook, but I have no patience for this form of “customer service.” I’ll be switching to Kindle.

  84. I partially used a gift card my son gave me as a Christmas present spending #15.86 with a balance credit of $34.14 I misplaced my gift card but still had the receipt from my purchase the store told me to fax a copy of the receipt with my name ph # and an explanation when I called customer service they would not give me the fax # w/o th order number 9 digits there was no such number on the receipt so iwas refused the fax # I will never shop at your petty store again and will facebook this to all my friends v.t

  85. Your order site is TOTALLY messed up this morning. I have tried for over half an hour to order four items. The totals are wrong, when edited it drops orders or doubles them, you need to fix this.

  86. My experience with Barnes & Noble online has been the Worst experience ever. Where do I start?…
    I am a nurse and order books often. I shopped around and found the book I needed (not at a better price, and not-instore) at BN. They offered free *Expedited shipping for ($25/yr Membership); free? So, I enrolled, payed, and by Wednesday nite, the book had not arrived. I called Thursday a.m. and the representative (Jay) said there was “some zipcode confusion on the backend”, (not my fault; use better vendors). Meanwhile, nothing else was offered other than, “it will be delivered by 5 p.m. guaranteed”. I “had to ask” for a customer service gesture for them-breaking their (free expedited, but later paid for shipping membership). He offered a $15 in-store coupon. Not convenient. When I asked to have it credited to the credit card, he stated the supervisor said it would be $5.00 back if on the credit card. What?! So I accepted the gift coupon reluctantly… and waited for the book to arrive that night. Mind you, when customers need expedited shipping it’s usually for a reason (bday, gift, work!). Again, they avoided it and treated it as a general mail situation…
    So Thursday night the book has not arrived still. I call again, speak with Molly. She too does the same thing, gives information on the status “its in transit” and does not offer any information or gesture. When I ask to speak with a Supervisor I waited on hold (twice) 5-minutes once and 8 minutes the second time. At this point this phone call itself has been 32 minutes. When the Supervisor (Arelen White) greets me, she asks me to “tell her the story”. When I asked if there were any previous notes in the system or if the reps had advised her (and why I sat on hold 13 minutes waiting for the transfer) she said, “no”. Once I told her all this, she started pushing-back “giving facts”, not offering anything or options. It was like pulling teeth! She reiterated and acted if I was lucky to have received the $15 “we failed to deliver on our promise” gift coupon. I swear at times I was having a discussion with a zombie. She did not care, did not offer options and finally after a 30 minute discussion she says, “we can just consider it lost and refund your money, but if it arrives you agree to do us a favor and send it back”. Really?!! At this point I am asking her first and last name and reference number to this call because I just can not believe everything. She flat out refused to tell me for a while. Finally once I had it she stated I’d get a refund in 5-10 business days. Really!!!??… You offer a service, the customer pays up front, if the company fails, I get my money back 2 weeks *later AND its my job to return your book if it ever finds its way here since you don’t have diligent customer service or vendors? NOT AGAIN BARNES & NOBLE.
    p.s. When I searched online to find the corporate address to mail an actual letter about this, even that is a wild goose chase!! I’m still looking! NOT AGAIN BARNES & NOBLE.


    SG R.N.

  87. I rented a book, returned it by UPS and they received it, yet they keep billing me. They have ignored and not answered 4 separate emails and I have filed a BBB complaint. This is perhaps the worst online company I have ever seen – no service at all.

  88. Barnes and Nobel sent me a book that I did not order and charged me for it. I cannot find any way to complain as their customer service does not give me the option of telling them what happened.

    • You should dispute it with your credit card company because that is considered a forced charge without authorization. They will charge the money back to BN and you will at least get your money back.

  89. BN is the worst company for online orders and they do not care about you, the order or their own company. I canceled my membership and will never order from them again and I hope they go out of business.

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