Contacting Barnes & Noble Customer Service Center
Barnes & Noble is a major book store that managed to survive the move from paper books to virtual and eBooks. Today, Barnes & Noble sells eBooks directly from the main website and even offers the Nook eReader.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
As is the case with many retail websites, you have to go through a maze of FAQs and irrelevant information to reach the Barnes & Noble customer service contact information. The customer service phone center is open from 8 a.m. to 11 p.m. EST Monday to Friday and 9 a.m. to 11 p.m. Saturday and Sunday.
Customer Service Center: 1-800-THE-BOOK (1-800-843-2665)
International Customer Service: 1-201-559-3882
Corporate Headquarters: 1-800-962-6177
Corporate Fax: 1-201-559-6910
The general address for inquiries to Barnes & Noble, Inc. can be addressed to:
Barnes & Noble, Inc.
PO Box 111
Lyndhurst, NJ 07071
From the front page of the Barnes & Noble website, http://www.barnesandnoble.com, you will immediately notice the ease of access to all parts of the site. Customers can choose from traditional books, Nook books, textbooks, children’s books and even toys, games and DVDs. If you have an account with Barnes & Noble, you can access your account from the Sign In link at the top of the page.
Customer Service Email
Barnes & Noble is one of the few companies that publish a customer service email address. You can address your customer service email to: firstname.lastname@example.org
If you need to contact customer service about your online Barnes & Noble transaction, address your email to: email@example.com
There is also an email contact form from the Barnes & Noble retail site located here: http://www.barnesandnoble.com/customerservice/contactus
We chose to contact Barnes & Noble via email to find out more about how long it takes for customer service to respond to emails from concerned customers. We’ll update you on the time it takes for customer service to respond.
The customer service phone line starts with an automated service. You have to choose between orders, support, education, membership and other options. When we pressed 0 we were unable to make it straight to customer service. We chose information on Nook and again pressed 0 to pass through the service. We were transferred to a customer service representative on this attempt to bypass customer service. When the representative answered the call at 1 minute 30 seconds into the call, she appeared to have no accent and quickly answered our question on the Nook Color.
When we sent an email to Barnes 7 Noble customer service, we initially received an automated response stating a customer service representative would respond within 24 hours. We did receive an actual response within the timeframe provided and the representative answered our question regarding the NOOK. THe email provided an ample amount of information as well as additional information to contact customer service, see below:
Dear Richard Banks,
Thank you for contacting Barnes and Noble.
NOOK Simple Touch : “Best E-ink Reader” Perfect for book lovers
Our ultra-light, lowest priced reader. Easy-to use 6″ touchscreen with
breakthrough E Ink for crispest, just like paper reading-even in bright
sun. Longest battery life of any eReader-read for 2+ months and enjoy
Power / Speed: 600MHz single-core processor 256MB RAM
Battery LifeOver 2 months of reading on a single full charge.
Please follow the below link for features of NOOK Simple Touch:
NOOK Color : Best value in the tablet world” Brilliant color plus all
Our do-everything tablet at an incredible value. Ideal for those who
love reading plus want tablet essentials like apps, email, music and web
with video. Now with movies and TV shows from Netflix. All on a
full-color 7″ VividView touchscreen.
Most advanced VividView Color Touchscreen (IPS)116 million colors for
remarkable clarity and reduced glare7″ diagonal display8 text sizes plus
6 font styles
Power / Speed: 800MHz single-core processor 512MB RAM
Apps / Music / TV / Movies : Netflix available for downloadPreloaded
Games (Chess, Sudoku, Crossword Puzzles)Pandora internet radioThousands
of must-have appsEmailMusic Player for MP3s
Please follow the below link for features of NOOK Color:
We hope you find this information was helpful.
If you have a more immediate need for help, or have questions that
require more than an email, we invite you to join us in our newly
launched NOOK Chat Room. To chat with one of our Digital
representatives, please click on this link:
We look forward to your next visit.
Customer Service Representative – Digital Support
Barnes & Noble
Email From Richard Banks
Hello, I was wondering about the product specifications of the NOOK tablet. Thank you for any information regarding this product.
Tell us about your experience with Barnes & Noble.