Contacting AmeriCredit Financial Services Customer Service Center
AmeriCredit Financial Services, also known as GM Financial, is an alternative loan company providing services to customers throughout the world. The company operates under the banner of the four I’s, Integrity, Investment, Innovation and Information. Each piece of the puzzle links back the main focus of the company, the customer. In the event the customer does have a question if concern, AmeriCredit Financial Services provides several line of communication including phone, email and traditional mail.
Phone Contact Numbers
Customers can call customer service during regular business hours. The hours of operations are Monday through Thursday 8am to 9pm EST, 8am to 8pm Friday and 8am to 5pm Saturday.
New/existing customers: 1-800-284-2271
Corporate Office: 1-800-644-2297
AmeriCredit Financial Services provides several locations in order to send traditional communication to customer service.
801 Cherry St. Ste. 3500
Fort Worth, TX 76102
Canadian Dealer Operations
2001 Sheppard Avenue East, Ste. 600
Toronto, Ontario M2J 4Z8
The AmeriCredit Financial Services website http://www.gmfinancial.com/provides provides new and existing customers with information regarding financial tools, investor relations and contact information. The website also explains the origins of the company and the corporate philosophy. Existing customers can sign into their account and new customers can create an account.
Customer Service Email
AmeriCredit Financial Services provides a 24-hour a day email service designed to answer customer complaints and questions. The email form is found here http://www.gmfinancial.com/contact-us.aspx?contactForm or customers can email Media@gmfinancial.com. The general inquiry system sends an automated response to the email address stating a customer care representative will respond within a 24-hour period.
We send an email inquiring about the necessary information needed in order to apply for services. We are awaiting a response.
In a financial downturn, several finance companies are weary of lending to potential customers. If you are an existing customer, AmeriCredit Financial Services is more than willing to speak to you about your account. Fortunately, the company is an alternative lender and is willing to discuss the products available. When we contacted the company, we experienced a automated system easy to navigated which direct us to the various product and services available from the company. After waiting approximately 2 minutes, we were able to speak to a customer care representative. We asked questions regarding applying for financial services.
The representative gave insightful answers and was professional. AmeriCredit Financial Services is a customer centered company which provided top-notch customer care. Our experience was pleasant. Was your experience similar? We want to hear your story. Share your insights below.