Contacting AmeriCredit Financial Services Customer Service Center
AmeriCredit Financial Services, also known as GM Financial, is an alternative loan company providing services to customers throughout the world. The company operates under the banner of the four I’s, Integrity, Investment, Innovation and Information. Each piece of the puzzle links back the main focus of the company, the customer. In the event the customer does have a question if concern, AmeriCredit Financial Services provides several line of communication including phone, email and traditional mail.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customers can call customer service during regular business hours. The hours of operations are Monday through Thursday 8am to 9pm EST, 8am to 8pm Friday and 8am to 5pm Saturday.
New/existing customers: 1-800-284-2271
Corporate Office: 1-800-644-2297
AmeriCredit Financial Services provides several locations in order to send traditional communication to customer service.
801 Cherry St. Ste. 3500
Fort Worth, TX 76102
Canadian Dealer Operations
2001 Sheppard Avenue East, Ste. 600
Toronto, Ontario M2J 4Z8
The AmeriCredit Financial Services website http://www.gmfinancial.com/provides provides new and existing customers with information regarding financial tools, investor relations and contact information. The website also explains the origins of the company and the corporate philosophy. Existing customers can sign into their account and new customers can create an account.
Customer Service Email
AmeriCredit Financial Services provides a 24-hour a day email service designed to answer customer complaints and questions. The email form is found here http://www.gmfinancial.com/contact-us.aspx?contactForm or customers can email Media@gmfinancial.com. The general inquiry system sends an automated response to the email address stating a customer care representative will respond within a 24-hour period.
We send an email inquiring about the necessary information needed in order to apply for services. We are awaiting a response.
In a financial downturn, several finance companies are weary of lending to potential customers. If you are an existing customer, AmeriCredit Financial Services is more than willing to speak to you about your account. Fortunately, the company is an alternative lender and is willing to discuss the products available. When we contacted the company, we experienced a automated system easy to navigated which direct us to the various product and services available from the company. After waiting approximately 2 minutes, we were able to speak to a customer care representative. We asked questions regarding applying for financial services.
The representative gave insightful answers and was professional. AmeriCredit Financial Services is a customer centered company which provided top-notch customer care. Our experience was pleasant. Was your experience similar? We want to hear your story. Share your insights below.
good afternoon, i had spoke to a very nice women at the office of gm financial named sue. she was more than helpful understaning mine & linda clasper’s reason for the fall back on our loan payments and was willing to work with as much as possiable, as linda is still trying seek employment and roughly ten days after the purchace of our car (chevy hhr) through your financial company as we wereon our way to rebuilding our credit. sue who i had spoke to on 8/14/12 for apprx. an hour was very helpful in trying to place 2 ballon payments on the rear of the the loan and pay a fee of $197.31 at my next pay day as i get paid bi-weekly. and defir or gerinitty septembers payment and would be responceable for oct.5th payment of $334.60. if that women sue that worked on this problem im up against. as per (state ins. fund) (workens comp) i thought i was reciving a check on 8/16/12 but came to find out it was being prossesed that day and will recive it on or apprx. 8/23 or 8/24/12 and will be able to make a payment of that $196.31 then will work from there to make our best interest from myself and linda to catch up on any past payments to then be on top of this loan. thank you for your corpstation in this matter. its a shame that good people to get caught up in bad times too. with 6 kids including my 10 year that his convined to a wheel chair with CP since birth and we cant afford to lose this car. thank you again, kenneth sergio
Overall, I have had no problems with Americredit/GM Financial. But I can almost never get through. I call during business hours and the recording always tells me the business hours and to call back during business hours. This is the worst on Saturdays. I talked to someone earlier this week who said specifically that she will be working this Saturday (today). I have been calling for about an hour, have emailed and still has not been fixed. I really wish they would fix this. This is not the first time I’ve had the same issue and I’m sure it’s not the last.
I spoke with Manuel in bankruptcy dept. He was extremely rude he talked over me would not let me get a word in he was not sympathetic about anything the man was a total jerk. I will tell every one I know not to go through AmeriCredit. I will also twitter and facebooK my experience with Manuel and his lack of customer service. Its to bad that AmeriCredit let’s people like Him represent them makes me think all there reps are like that,!
I am very impressed with the level of customer service that I recieved from Clint, one of your Customer Service Representatives. I had the unfortunate luck of falling behind on a medical bill, which was turned over the AmeriCredit for collections. When I recieved the voice mail (which was extremely professional, also) I thought “oh great..i heave to deal with a mean collections officer”. But, when I called and spoke with Clint, he put me at ease right away through his very calm and professional demeanor. He and I talked and he offered up several payment options that were very accomidating to the situation.
A lot of businesses that are in the customer service industry should take note as to how your Customer Service Represenatatives treat and interact with customers. Very well done, Clint!
I think you suck.
I agree !!
who are you people and how dare you change the amoumt of money i earned with irs? i dont know you and dont appreciate. thanks for making my already poor exsitence even worse
They are a bunch of ripoffs. They will cheat you. They owe me $5,402. I know I will never get it.
I want to speak with epithet director of finance. I have a few things to him.
purchased a automobile on Friday October 17,2014 and its not what the payments we thought it would be so contacted the dealership and Americredit to return the car but Americredit don’t have any paperwork and seem like we are getting a run around with trying to talk to someone. One man told us not to make a payment and let them come pick it up as a repoe it!!!
AmeriCredit sucks. They harassed everyday when I trying very hard to setup a payment plan because my ex husband left hanging with his car that was in my name. They start calling early in the morning, and late as 9 0’clock at night. That car was only 13,000 when he purchased. I ended up paying AmeriCredit 22,000 dollars. Their customer service stinks, the reps are very rude, and they harass the heck out you if a payment is late. I never deal with again.
I need a lien release on a vehicle formerly owned by our client, Peggy Sweeney
Hello I want to if refinance auto I old customer you finance a car for me about 8years ago I want to if can refinance my car 2008 BMW 328 i only have 54000 miles thankyou Jose Argos
I love this bank. I called in around 2 p.m. was transferred to a rep, where she was more than happy to help me. I was able to extend my loan by a few months. I even received a card in the mail the next week thanking me for staying with them. I never had a bank that was this great. The reps here are extremely the best. Thank you Karin your the best.
I don’t have a vehicle financed with this company, never tried to get a vehicle financed with this company, never will apply to this company for financing. There is an inquiry on my credit report from this company and I didn’t buy a car at the time of this inquiry. However, when speaking to Jennifer (operator 4378), she tells me that I have to go to the dealership to get this off of my credit, even though the inquiry is listed as AmeriCredit Financial Svcs. I asked for a copy of a application with my signature and she says that they don’t have one. Being a records management professional with more than 20 years of experience, I know that this is a bunch of crock!!! She says that she can’t transfer me to the funding department. If Jennifer is correct in her statements, I would beware of doing business with this company, they can’t provide documentation to support their actions. Reporting them to the Federal Trade Commission for violating the Fair Credit Reporting Act.
spoke with Keniah very rude and not helpful
Why was my account closed with Amercan Saving Bank , Hawaii
Someone from Amercan Saving Bank, of Stolled all my money!
I will never do business with these people again. I told them to come and get their car after I had spent over $5000 on repairs for the timing chain on 4 different occasions. They then sold the car at an auction and then demanded I pay what they did not collect for the remaining balance. I told they had the car and I did not have the car I was not going to pay for something I did not have. They then for the tax year of 2013 they told the IRS they sent a 1099, which they did not and cost me over $1000…do not do business with these people. I know I will never again.
I filed bankruptcy and listed this company with a balance on my auto loan, and that was in 2007, and they never repo’d the car and I still have it and when I called to tell them to come and get it or release the title (GM) as well, the loss prevention (bankruptcy) division and told me that if I wanted the title I would have to pay 2600, that is double what I originally owed and the guy was so rude and laughed at me, and now it has been 8 years and I am stuck with a car I dont even want, cant even give it away, they are a horrible company!!
very poor customer service, i have been trying for a month to get the title released on my car. funds were removed from my bank a month ago, i have called several times, i got 3 different amounts for payoff from 3 differernt people. your lack of professionalism should be reported to bbb.
I am trying to register a 1997 Dodge Neon VIN 1B3ES47Y5VD269891. Julia GraceSunde 425-350-9770.
Julia is the registered owner who I got the car from, but She lost the title.I’m having issues with the DOL trying to register the car and transfer title to Me.Can you help Me with this problem?
I’m Roosevelt Norman, I have a 2017 KIA from a dealer in Enterprise Al. My service with this company have been very bad. I closed the deal on the 20th of July and there no account number or phone number for your company. I had a 2015 , Chevrolet Account number 458854619 with GM Financial, never missed a payment and to have to go through kind of service is so unnecessary.
hello,my name is Ronald Yazzie.I’m a present customer,still making payments (online).AmeriCredit Financed a vehicle for me.I’ve had the truck for 2 years now,and wanting to trade-in.Any possibility of financing a new vehicle for me again.My payments are fairly up to date.Thank You.
Jamie is tops. Very knowledgeable and easy to speak with!!’
i believe i had an account with you on a 2001 dodge dakota can you tell me if the account was closed out i never received the title to my truck and if not what was left on it