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Contact AIG Customer Service

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Contacting AIG Customer Service Center

AIG or American International Group is an insurance provider offering health, life, accident and annuity insurance policies. The company website explains the different insurance options for both personal and business accounts.

Contact Info:

Phone Contact Numbers

There are several customer service phone numbers listed for AIG customer service. Below each phone number we’ve listed the customer service hours of operation.

  • American General Life and Accident: 1-800-888-2452

Open from 7 AM to 5 PM (CST) daily.

  • American General Life: 1-800-763-8851
  • Franklin Life: 1-800-763-8851
  • Old Line Life: 1-800-763-8851
  • All American Life: 1-800-763-8851

Open from 7 AM to 6 PM (CST) Monday to Friday.

  • United States Life: 1-800-346-7692

Open from 8:30 AM to 5 PM (EST) Monday to Friday.

  • Alternative Life Insurance Policies: 1-800-442-2936

Open from 7 AM to 6 PM (CST) daily.

  • Western National Annuities: 1-800-424-4990

Open from 7 AM to 6 PM (CST) daily.

  • Sun America Annuities: 1-800-445-7862

Open from 5 AM to 5 PM (PST) Monday to Friday.

  • VALIC Annuities: 1-800-448-2542

Open from 7 AM to 8 PM (CST) Monday to Friday.

  • Claims Processing: 1-866-960-0772

Open from 7 AM to 10 PM (EST) Monday to Friday and 7 AM to 3 PM (EST) Saturday.

  • Accident and Health Customer Service: 1-877-867-3783

Open from 9 AM to 5:30 PM (EST) Monday to Friday.

Mailing Address

Your letter to AIG can be addressed to the corporate office. The office does not handle claims processing or monetary/financial issues of any kind. For security purposes and your protection, don’t include any personal financial information, including your social security number, in the letter.

American International GroupCustomer Relations180 Maiden LnNew York, NY 10038

Official Website

The official site for AIG is located at http://www.aig.com. If you have an AIG account, you should log in before contacting customer service. Some companies offer different contact information from within your account to speed up the customer service response.

For social media contact, visit:

There are other social media pages listed on the social news portion of the site located at http://www.aig.com/social-media_3171_442101.html.

Customer Service Email

Our Experience

When we contacted the customer service department, we encountered a strong warning regarding the use of the automated system. Unless you or other customers are policy holders of AIG, you could potentially be breaking state of federal laws. Considering we are policyholders, we proceeded. We asked the customer service agent if the company provides payment assistance programs for customers who fall on tough financial times. The agent explained that the customer would contact the customer service department and they could work through the details in order top keep the account current. Due to certain privacy laws, the agent couldn’t disclose an additional details.

The agent provides a detailed answer in a professional manner. What was your take the AIG customer support team? Comment below.

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One comment on “Contact AIG Customer Service
  1. I don’t know her last name, but just want to commend a telephone representative named Cathy (or Kathy)who was extremely helpful and patient in helping me sort out a problem with my account and who later phoned me back to confirm the steps she had taken to resolve the issue. She is an exceptionally good representative of your company. THANK YOU, CATHY!

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