Contact AAdvantage Customer Service

Contacting AAdvantage Customer Service Center

Throughout the history of flight, customers have possibly flown around the world countless times. What sets other airlines apart from others is in part customer experience and service, but in the end, what makes airlines succeed is the loyalty of the customer base. AAdvantage is one of the oldest rewards program in the industry. The program also has a large customer base exceeding 65 million.

As passengers accumulate miles, they can redeem miles for branded merchandise, hotel accommodations, car rentals and at times free services. When customers need assistance with redeeming mils or have concerns with their account, they have the ability to contact the customer support team during regular business hours.

Contact Info:

The customer service department is open Monday to Friday 9am to 5:30pm CST.

Phone Contact Numbers

• AAdvantage Phone Number: 1-800-882-8880
• AAdvantage Citibank Card: 1-888-766-2484
• American Airlines Vacations: 1-800-321-2121
• Automated Flight Information (English): 1-800-223-5436
• Automated Flight Information (Spanish): 1-800-228-8356

Mailing Address

American AirlinesP.O. Box 619616DFW Airport, TX 75261-9616

American Airlines4333 Amon Carter Blvd.Fort Worth, TX 76155

Official Website

Visit the official AAdvantage website http://www.aa.com/AAdvantage/aadvantageHomeAccess.do to sign in or sign up for service. After signing up for service, customers can discover ways to earn miles, redeem miles, purchase upgrades as well read the commonly asked questions on the AAdvantage FAQS page. On the website, new customers have limited access. Existing customers can sign in here: https://www.aa.com/login/loginAccess.douri=/login/loginAccess.do&previousPage=/myAccount/myAccountAccess.do&continueUrl=/myAccount/myAccountAccess.do for additional benefits.

Customer Service Email

Go to http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=webServices in order to send a message to the customer service department. You can ask general questions or specific questions relating to your account. We asked the customer service team what happens to unused rewards miles in the event customers decide to no longer participate in the program. The automated response gave no indication as to when we would receive a response from a customer service member.

Our Experience

Contacting the customer support team was difficulty, challenging and rather confusing. The automated system provided several options, but none were directed to the customer service department. The first option asked for the customer’s AAdvantage number. In the event customers do not have a AAdvantage number, you will wait even longer. We waited in excess of 7 minutes and finally were able to speak with a live agent. We asked if this was the most efficient method to contact the customer support team.

The agent explained customers could contact the customer support team through traditional channels, including, mail, email and phone. The representative also explained customers could contact the customer support team on the Facebook page or the Twitter page. We want to hear your experiences. Share them in the comment section below.