Contacting Yelp Customer Service Center
Yelp is a relatively new company. The company was founded in 2004. The main focus of the company is connecting customers and businesses. Customers utilize the company to submit reviews online. Businesses utilize the company to advertise products and services. Yelp is not just for desktop computers, customers can interact with the service using smartphones and tablets with iOS and Android operating systems.Click here to leave a comment about your customer service experience.
Customers can reach the customer service department by phone, email, traditional mail and through social media.
Phone Contact Numbers
- Corporate Headquarters: 1-415-908-3801
Yelp706 Mission StSan Francisco, CA 94103
Customers visiting the official Yelp website http://www.yelp.com/ can create a free account and start submitting reviews of local businesses. You have the ability to change locations and search for relevant businesses. You can locate friends using Yelp and post messages. If you prefer to utilize mobile technology, you can download the Yelp Android, Apple or Blackberry application. If you have not used Yelp in the past, we recommend reading through the Yelp FAQs prior to contacting the customer service department.
Yelp is a social company. Regardless of the social media platform, you will notice interaction between the customer service team and customers. The average response time was less than two (2) minutes. The most efficient social media platform was Twitter.
- Facebook: https://www.facebook.com/yelp
- Corporate Blog: http://officialblog.yelp.com/
- Twitter: https://twitter.com/Yelp
- LinkedIn: http://www.linkedin.com/company/yelp.com
- YouTube: http://www.youtube.com/user/yelp
Customer Service Email
Although there was only one email address for customer service, customers can use several categories for specific departments. Customers can send feedback relating to business development, general inquiries, missing reviews and questionable reviews. We sent a message relating to the hours of the customer service department. We hope to receive a message within two business days, as stated in our automated response.
- Customer Service: http://www.yelp.com/contact
We called the customer service department at the corporate headquarters. This is quite an exhausting task. We called, listened to the automated system and never connected with a live agent. We repeated this process several times and eventually connected with a live agent. We asked several questions and by the end of the call, approximately 75% of our questions were resolved. We have to note our overall experience was not the best. Not all experiences are as bad as our experience. When you contacted the customer service department, what was the outcome? We would love to hear your Yelp customer service story. Share your story below in the comment section.