Contact Customer Service

Contact Customer Service

Contacting Customer Service Center is a retail pool, spa and outdoor living company specializing in optimizing your outdoor living experience. Due to the size and weight of some items, shipping times may vary from two to four weeks with an even longer wait for delivery.

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Contact Info:

Phone Contact Numbers

From 8 a.m. to 5 p.m. Monday to Friday EST, customer service agents are available to take orders, answer questions and provide return authorizations – among other customer service needs.

  • Customer Service: 1-888-908-9273
  • Fax: 1-888-418-2039

Mailing Address

The mailing address for is the same as the physical address for the store. If your item is available immediately and you live nearby, you can visit the store to pick up your order between 8 a.m. and 4 p.m. Monday to Friday. Attn: Customer Service 5115 Pegasus Ct. Ste. J Frederick, MD 21704

Official Website

The website is available at The website can be used to learn more about available products, order online for local pickup or order online for delivery. Read the product description for each item in detail as shipping times vary widely between products. The shipping policy is available at and the return policy is available at for more information on company policies.

Social Media

Not all companies openly share social media pages, but that doesn’t mean the companies are not active on social media. We did not find any social pages listed on the website, but we did find a Facebook and Twitter page for the company. Updates on both pages stopped in 2012, but customers may be able to reach customer service by sending a direct message to the company.

Customer Service Email

You can use the contact form to reach a customer service representative. The company requires a valid email address for return communication – a good sign that you will receive a response. Most responses are received within 24 hours, but some are answered sooner.

Our Experience

We gave customer service a call and the call was quick, easy and friendly. The call was answered in just 23 seconds by a retail worker at’s bricks and mortar store. The representative was extremely knowledgeable about installing a pool. He directed us to several YouTube videos on the topic and even offered to email us links to the videos. We never mentioned ordering from

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