Contact West Elm Customer Service

Contact West Elm Customer Service

Contacting West Elm Customer Service Center

West Elm is a furniture store that is part of the Williams-Sonoma family. Stores are located in the United States, Canada, Puerto Rico and Australia. You can purchase the high-end furniture and home accessories online or in stores. Purchasing large furniture pieces online means paying a hefty shipping charge for delivery. Delivery can take four weeks or longer.

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Contact Info:

Phone Contact Numbers

From 5 a.m. to 9 p.m. Monday to Sunday, West Elm customer service is available to take orders and answer questions at call centers in all countries. In the United States and Canada the hours of operation are on PST, but the time zones are different for international countries.

  • US Customer Service: 1-888-922-4119
  • Fax: 1-702-363-2541
  • Canadian Customer Service: 1-855-860-1082
  • International Customer Service: 800-15004444
  • International Toll Number: 1-405-717-6122

Mailing Address

West Elm customer service is ultimately run by Williams-Sonoma. To contact West Elm customer service by mail it is best to send your letter to the Williams-Sonoma corporate office.

Williams-SonomaAttn: Customer Service3250 Van Ness Ave. San Francisco, CA 94109

Official Website

Customers can shop for new furniture, look for deals on clearance items or log in to their account to check the status of an order on the official West Elm website at http://www.westelm.com. The prices vary widely with some of the highest prices reaching more than $2,500.

You can choose to browse the website by category or read through the online catalog at http://www.westelm.com/pages/we-catalog/?cm_sp=GlobalLinks-_-Topnav-_-OnlineCatalog. Links to older catalog publications are also available on the current catalog page. The current catalog changes each month.

Customer Service Email

There are two email addresses for West Elm customer service – US and Canada/International. The addresses are direct, which means you have to log in to your email account to send the message. It also means the message should be as detailed as possible to ensure the customer service agent can quickly address the issue as there is no dropdown menu of topics to choose from like the ones available with online contact forms.

US Customer Service: customerservice@westelm.com

Canada and International Customer Service: international@westelm.com

Our Experience

West Elm customer service is available for online orders, account management and general customer service, including customer service for general questions and comments. If you simply want to contact West Elm customer service for more information on a product, stay on the line and your call will be transferred to a customer service agent. Our call was answered in less than one minute.

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