Contacting Webkinz Customer Service Center
Webkinz is an interactive kid-friendly website where kids can raise pets. The pets are purchased in store or online and come with a code that the child enters into the Webkinz website to access additional features and see their pet online. While technology advances at the speed of light, there are hiccups in code entry and processing, which means there are customers looking for contact information so they can find out how to resolve the situation. Webkinz does list some contact information, but the support page of the site is a lot less professional than we expected.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you want to contact customer support by phone for Webkinz you’ll have to call the Ganz corporate office in Canada or the United States or ring the Webkinz customer support line. Customer service hours are from 9 A.M. to 6 P.M. EST Monday to Friday. Only adults over the age of 18 are allowed to contact customer service.
- Webkinz Customer Service: 1-866-932-5469
- Ganz US: 1-800-724-5902
- Ganz Canada: 1-800-263-2311
WebKinz is a Ganz company. The Ganz Corporate office is located in Canada, so any standard mail communication needs to be directed to that corporate address. There is also an office located in the United States.
Webkinzc/o GanzOne Pearce Rd. Woodbridge, ON L4L 3T2
Webkinzc/o Ganz US#04360 Industrial PkwyCheektowaga, NY 14227-9903
Get a pet and bring it to life on the Webkinz official website at http://www.webkinz.com/. Webkinz have been around for a number of years. Some kids are growing out of the kid-friendly website age and others are just entering the time when Webkinz are fun. Parents often find the Parent’s Area the best way to learn more about Webkinz and find the best contact information available, including Customer Support, Game Cards and Store Locator.
Customer Service Email
If you want to contact customer service by email you may be disappointed to find out Webkinz does not have a customer service email or contact form. We did find a feedback form http://customerservice.webkinz.com/cs/us_en/csg.phpwhere customers can send a message to Webkinz. Though we know we will not receive a response, we sent a message none-the-less suggesting a contact form be placed on the site.
You can contact the Ganz corporate office at: firstname.lastname@example.org
WebKinz customer service will only speak with adults 18 years and older. We pressed 1 for customer service in English and our call was immediately transferred to an agent named Sabrina. Sabrina was happy to tell us where to locate our Pet Code on our Webkinz pet.