Contact Webkinz Customer Service

Contacting Webkinz Customer Service Center

Webkinz is an interactive kid-friendly website where kids can raise pets. The pets are purchased in store or online and come with a code that the child enters into the Webkinz website to access additional features and see their pet online. While technology advances at the speed of light, there are hiccups in code entry and processing, which means there are customers looking for contact information so they can find out how to resolve the situation. Webkinz does list some contact information, but the support page of the site is a lot less professional than we expected.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you want to contact customer support by phone for Webkinz you’ll have to call the Ganz corporate office in Canada or the United States or ring the Webkinz customer support line. Customer service hours are from 9 A.M. to 6 P.M. EST Monday to Friday. Only adults over the age of 18 are allowed to contact customer service.

  • Webkinz Customer Service: 1-866-932-5469
  • Ganz US: 1-800-724-5902
  • Ganz Canada: 1-800-263-2311

Mailing Address

WebKinz is a Ganz company. The Ganz Corporate office is located in Canada, so any standard mail communication needs to be directed to that corporate address. There is also an office located in the United States.

Webkinzc/o GanzOne Pearce Rd. Woodbridge, ON L4L 3T2

Webkinzc/o Ganz US#04360 Industrial PkwyCheektowaga, NY 14227-9903

There are also Webkinz showrooms located throughout the United States in Atlanta, Dallas and Las Vegas.

Official Website

Get a pet and bring it to life on the Webkinz official website at Webkinz have been around for a number of years. Some kids are growing out of the kid-friendly website age and others are just entering the time when Webkinz are fun. Parents often find the Parent’s Area the best way to learn more about Webkinz and find the best contact information available, including Customer Support, Game Cards and Store Locator.

Customer Service Email

If you want to contact customer service by email you may be disappointed to find out Webkinz does not have a customer service email or contact form. We did find a feedback form customers can send a message to Webkinz. Though we know we will not receive a response, we sent a message none-the-less suggesting a contact form be placed on the site.

You can contact the Ganz corporate office at:

Our Experience

WebKinz customer service will only speak with adults 18 years and older. We pressed 1 for customer service in English and our call was immediately transferred to an agent named Sabrina. Sabrina was happy to tell us where to locate our Pet Code on our Webkinz pet.

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74 Comments on “Contact Webkinz Customer Service
  1. Fairy Falls has 64/40 and is not working right plus I have one more charm to get before I get 40 to receive my prize also
    Questions area with answers does not show answers when it used to
    Fairy falls showed that I had 16 charms and I got the prize for that when I only had 2 charms
    I have 12 charms now and the 8 charms with prize does not even register that I have 8 charms also
    Please fix these problems thank you

    • I agree to everyone saying that this deluxe stuff is out if hand. I have 2 accounts one deluxe and one not. Both my cousins go on webkinz and are always talking about how they can barley do anything, and let me tell you I hope all of the webkinz workers and managers are reading all of these and talk advice because sooner or later you won’t have anyone. Maybe you haven’t realized but due to the adds and Nonsense your not taking people in for deluxe your only driving them away. In other words F you and your greedy niss.


    • i agree i dont have money to become a deluxe member and i want to send my friend gifts and it wont let me so guess what i am never buying a webkinz again or anything by ganz and i mean that until they make games and gifts and other things for non delux members

  3. I agree with the above comment. Why would you eliminate some of the CHILDREN simply because their family can not afford extras. Is it really all ABOUT THE MONEY???


  4. THIS IS RIDICULOUS!!!!!!!!!!! I have been a member on Webkinz for about five years, have 32 Webkinz and play almost every day. But now I’m never going to buy another webkinz or play on Webkinz world! I mean seriously, I can’t even get my clothes of my pet with out that stupid deluxe membership pop up add popping up! Now I can’t play my fav. arcade games or buy awesome clothes all because of this stupid gimic! I agree with the top comment. You don’t care about underprivileged kids! Again SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 🙁

  5. My daughter has a Deluxe account and was promised that one of the “perks” would be e-store points every month. We have paid for this for a few years now, and she hasn’t recieved e-store points in several months, even though her “account” shows many additions of 3000 points or more at a time, she cannot access them! When the customer service number is called, a recorded message states that they can only be reached online. And you must choose from THEIR “menu” of options for your issue!! Secondly WEBKINZ, LOSE THE ADS, OR LOSE CUSTOMERS!!!!!

    • They do have a phone # look up Contact Webkinz Customer im 9 and i know this so look that website up and maybe you can find the NUMBER.IM MAD BECAUSE ITS SAYING MY MEME’S EMAIL IS INVALID AND ITS CORRECT I DID NOTHING WRONG ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH THIS IS NOT OKAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NDYBSBVYRBYEHGRHRFBFFBFBRYDBHF

  6. I am livid! My grand-daughter has a webkinz account. For the first time she is playing at my home. She is having problems playing because of an American Girl advertisment that can not be closed. My attempts to close it are in vain. Then I am looking to contact customer service I am noticing advertising that is suited for adults all over the site. What is the point of this? I have been trying to contact customer service about this and it is impossible. I have come to realize that this very popular site is nothing but a scam to entice young people into avenues they have no business being in. These advertisements can not be closed. Disgusted

  7. I am suggesting that if these issues do not get fixed that we start purchasing items other than anything associated with Webkinz. I have too many grand children who love the product to continue supporting a company with no scrupples when it comes to our children.

  8. Webkinz some how got rid of my account, i typed in my username and password and it says that its wrong when i have never changed it. im really pissed.

  9. I agree. I purchased these stuffed animals for my daughter and like most of you my daughter can’t play 95% of the games and activities unless I pout out more money and buy a deluxe membership. They have my money in e-store points and I want them back. I called and you get transferred form one person to another all giving you the run around. Maybe all of parents need to sue. We bought the stuffed animals that was the rule to use the site and now they are stopping our kids from using the site unless we spend more!

  10. i agree with everyone here.. ive been a member for a good 10 yrs with 2 daughters who loved to play but now dont for the simple reason of these dumb ads and forcing me to become a deluxe member so my kids and do the extras. it isnt fare to family that are struggling and have few pleasures in life. Picking your games and products should be an kids were so happy before all this has changed. you try to explain to your kids or grand kids why they cant have access to everything like they once did. ive been trying to get a hold of you for customer support and i get the loop around. i wanted to let you know your challenges are not working properly there are no words appearing. this need to be fixed please. your have my email please contact me thank you ganz…

  11. It was impossible to find a way to contact customer service to close the account. The website is purposely designed to keep you from canceling the account and customer service is a recorded line that tells you to send an email but provides no email address. The only thing I could do to keep the recurring charges from occuring on my credit card was to report my credit card as lost so that the account was closed and a new credit card number was assigned. I tried to dispute the charge with my Visa initially but they are accustomed these on-line service scams also and I couldn’t dispute the current charge and they were lukewarm about whether or not the next recurring charge would be disputed. Rather than wait around, I reported the card lost.

  12. I bought a lil kins animal called lil googles and when I put the secret code on I made one then when I went to my pets it wasn’t there and I couldn’t find a number or email to get a hold of you and I paid ten dollars for that tiny stuffed animal that now I cant use so plz fix it I really wanted one of those and plus it even showed me a certificate or adoption but I guess it lied cuz I don’t see it anywhere

  13. Someone better fix this STUPID glitch with the movie studio. I can’t even access the room that it’s in, so, I can’t access the pet’s that are in there eithe, Webkinz please help me!

  14. Hello my name is Suzie Jones I am currently president of the 15+ webkinz fan club. when I try to log onto webkinz it says “Wekinz is currently unavalible please come back at another time” but i can’t get behind on all the webkinz buzz for my fan club because as the president i have dutys to fufill for my many fellow members please report back to my base as soon as possible about this MAJOR problem.

    -Suzie Jones

  15. Okay i have been a deluxe memeber and i can only go into the blue trading room plus my tasks are no longer showing in my home room the last task i completed i got the race car chair please help its been a month already.

    • I’m experiencing a similar issue. I have not logged onto webkinz for many years, and so I’m trying to bring my account out of storage. I’ve filled in the form three times, and have yet to receive an “email confirmation receipt” or any reply/help. Webkinz encapsulated my childhood and now I’m seething because it’s been lost amidst a sea of bad customer service.

  16. I have been on Webkinz for years, but when I went to log onto my account, it said that the information did not match their records. I called the customer service line, and they told me to send an email. Since you can’t find the email on the site, I had to search for it. After like 2 hours, I finally found it. I’ve sent 3 emails so far, with no response. I can’t get onto my account until someone helps me. But, like I said, everytime I call customer service/support they never give the time to help. With extremely poor customer service they will definitely end up losing alot of their fan base.

  17. We purchased a deluxe membership for the webzins web site the cleared my account, but we don’t have the membership yet. We purchased it within the last week. Please help

  18. having troubles with the acorn challenge it was working but now it does’nt even appear don’t understand how it just stopped please help me?

  19. I purchased a bundle from Webkinz Estore and never got the one code for the rose petal dress please help i sent out a message through email and never got a any help.

  20. I am highly disappointed, Not in the product but the fact that when I was 10 years old I would save my momey to buy webkinz, and I recently went to a store and they are a dollar now? What the crap is this? I spent well over 100$ on those and now kids could buy 15 for the price of what one was back then? I honesty find this to be a load of crap.

  21. What is the problem with Webkinz?i only get so far. There is no response by Webkinz. Re:entering my pet’s name, trying to use shopping for food. I only get so far ( very short so far) and I cannot get into playing with Webkinz. I have purchased and entered all requested information but things only go a short way and then nothing happens. What is the problem?

  22. I played Webkinz for many years, I loved doing so because I did it with my nieces and nephews. I have over 100 webkinz and I pretty much quit three years ago (kids — outgrew them). Started up with grandkids a month ago and I can not believe the changes!!!NOT FOR THE GOOD — SHOCK. I have spent hours, just trying to get them on the site to play with the Webkinz I bought them and this has happened more often then actually getting on. This is not the experience I want for my grandchildren and I hope to find something else that we will enjoy doing without the stress and headache of a futile action of trying to get the website.

  23. I am really angry about the new w- shop. I always wanted e store points, but never had the money to buy them. I understand that you have to make money, and it was generous of you to give us enough points for one thing, but you already were making money! Most of the people I see are deluxe, and a lot of my friends have 40-120 pets! I am so sad I will probably be leaving Webkinz. I have over 40 stuffed animals, on various accounts. And about 50 virtual pets. I have loved Webkinz since I was five, and now the over $100 I spent out of my own money feels wasted. I don’t wan’t to be rude, but thanks a lot for ruining my whole other, perfect life. I can’t play unless this changes, my pets will get too unhealthy without more beds! :,( Now i will have to leave the world I love, the world were I’m popular, the world were i’m rich, the world were I can compete in beauty patents and win. Non of that is true in the real world, and thats why i would play webkinz. half my life is ruined now, and I’m switching to Animal Jam. Permanatly.

  24. I would like to know when and where will the next road trip I would really like it if someone would answer this PLEASE! thank you and I’ve gotten 4 soon will be 5 people to get an account and I’ve played since I was 5 and I’m 11 now . thanks!

  25. Hi Webkinz, I’m emailing because one of my weekly challenges is watch a show on the TV and I did that and it won’t say I did it! What should I do! Email back as soon as possible!
    You biggest fan!!!

    • You have to watch a serten show that ur pet likes. It did that to me and i watched that chef gazpocho show then i did it.

  26. Hi Webkinz, I’m emailing because one of my weekly challenges is watch a show on the TV and I did that and it won’t say I did it! What should I do! Email back as soon as possible!
    You biggest fan!!!

  27. I absolutely hate Webkinz now! it is no longer fun there has been TOO many changes! now you have to be a gold member for everything! news flash Webkinz themselves are expensive! now your asking us non gold members to pay more money to play the game! I LOVED the way webkinz was set up back in the 2000’s but I also love the new games. I wish that it would go back to the way things were!!!!!!!!

  28. Su-05-04-2014-~14:15P

    I am a freelance computer geek who assists others with their computer issues. I am writing to you from a perfectly clean windows 7 x64 system, brought to me because of Mcafee – Exploit: SWF quarantine warnings. It has been scanned more than a dozen different ways with reputable scanners. The registry has been inspected. This system is completely clean. The only time the warnings appear are at the moment of log-in to Webkinz. If log-in is via dialup connection the bandwidth consumed by the Trojan causes thelog-in to time out, so logging in via dialup is impossible. Log-in via Broadband is still possible. This is to notify you that your FlashPlayer is infected with and is continually transmitting the Adobe Flash Player ” Exploit: SWF Trojan ” . There are no other occurances whatsoever of this issue. Kindly address this issue promptly and examine your system.

    Thank You.

  29. I bought the cheerleader party pack and the enchanted party pack and none of them worked. 2,000 wcash wasted. Please, restore my purchase. Thank you!

  30. I don’t understand. I used to have an account a couple of years ago and I had no problem with adopting pets but now whenever I enter the code it works but when I do the security thing it doesn’t work even though I type it in correctly it still says it is wrong I don’t understand why this is happening can someone please help me out with this.

  31. the new webkinz tigerlilly pup is in the Wshop and you need estore points to buy it I find it unfair to regular members that have 0 points.

  32. Some how my webkinz account was deleted and I put in my username and it said it was wrong I even put the password with it and it said it was wrong.

  33. every time I try to go to ganz estore I wont let me It says im to young and I am trying to make a new account please let me go back in

  34. Hi sorry to ask but can you fix webkinz world. Every time i click on wshop or adoption center it doesnt work it turns into a green screen. My pet is going to starve to death because it has no food. i got three new webkinz but i cant put them on webkinz world can you fix it please. thank you

  35. i find it quite frustrating that you can’t contact them by phone but only online and they don’t even reply

  36. I have a very big concern with your advertising choices. At the bottom right-hand corner of a children’s game is a Dos Equis advertisement. After a refresh, it’s a psychic reading!!??? Are you kidding me? This is absolutely unacceptable. I would have expected better. My mistake.

  37. Before Webkinz updated the whole game was running smoothly but after the update the game continuously froze, also when I click certain things nothing happens. It’s very disappointing and annoying as this is a very fun game to play. PLEASE FIX

  38. I forgot my password to my Webkinz and no longer have access to my email I registered it under, I don’t have any of the secret codes!!!!!!! I don’t know what to do seriously its been locked out for years!! I tried to contact ganz several times!!!! They never seam to want to help me!! its crazy because I played on webkinz for many many many years and now I cant!!! I miss it but don’t have the money to buy new webkinz!!!!!! what do I do though! urggg!!!

  39. My Delux Membership is being paid for, and I’m not getting any eStore coins. And it will not show my “To Do List”. FIX IT NOW……Please!!!!

  40. Animal Jam is a great choice of animal games rather than Webkinz, because it is from National Geographic company, so it is educational, and the proceeds of buying the optional membership (this is only to give the player extra points, an account is free) goes to the Big Cats animal conservation program. I used to love Webkinz but then it gave me trouble. Animal Jam is exceedingly better than Webkinz and has more chat and game options!!!


  42. This is in regards to the changes making items and things that were originally for ‘regular’ customers, now are Deluxe only. That is so unfair. I am a Deluxe member and get my membership when it is half off. My daughter (and others) cannot afford even the half off amount but do enjoy playing Webkinz. A lot of their favorites have been transferred to Deluxe. They paid for their pet and have enjoyed Webkinz until now. Children cannot necessarily pay for Deluxe. Generally it is paid for by an adult. But Webkinz IS FOR CHILDREN. Deluxe should be special. That’s why you pay the extra for it. Make new, but don’t take away from what was originally there. This is from a 68 year old Grandmother.

  43. I just have to say the Webkinz website has gone waaaay downhill since my son first started playing years ago. Not only must you pay, pay, pay for what used to be “regular” benefits but now you dangle a “free” membership which is useless. Luckily the “free” member in our family is me and I know not to fall for your “look what you can do if only you pay more money!” tricks. But the site doesn’t run smoothly AT ALL — it shuts down on me ECRY SINGLE TIME I try to play — I have a feeling that’s the cost of a “free” membership, is it not? In summary, thanks for nothing. I will no longer be buying Webkinz for any of the children in our family as I can see it is now merely a giant rip-off.

  44. Okay,I believe Webkinz has gone downhill ever since this over deluxe thing. You can barely play the games that you used too in the arcade and some of the quest you can do..You have to be a member to continue. And its just awful that you have to pay to do things that you used to do in the past.

  45. hello I was wondering, why are you not doing the road trips anymore. I want to go to one so bad!!! please do one in Pensacola. please!!!!!!!!

  46. I have been a deluxe customer for over 7years. I have enjoyed playing the games in the Tournament Area. However, as of recently the games are frozen and no one can play the deluxe games: Eager Beaver, Get 11 Solitaire, Stack em up Solitaire,
    and Triple Stake games.
    I am disappointed nothing has happened to fix the problem. Please give this note your attention. I just signed up again for Deluxe and now I cannot play the games. Thank you for your help

  47. My child cannot log onto she webkinz account and i paid for the deluxe membership and I cannot get them to respond to help me so he can log onto the account

  48. I remember when I was 7 I could go one and play any damn game I want im 13 now yes 13 and I still like webkinz don’t judge me and now I can only play the ones webkinz had when it just came out wtf webkins I shouldn’t have to be a member to play the games I was able to play a year ago you are just wrong to do that you limited my play on webkinz I don’t even want to be there anymore you have lost all of my interest webkinz until you let me play the games I loved playing with out a stupid membership good day sir

    • I have the same story a you and I don’t want to play a game that I have to pay for everything. The old webkinz was the bast and my best friend and used to play 24/7 in the trading room and now we can’t.

  49. my child membership said it well not work anymore so please help her she misses her membership and she says how do u get these things called plush

  50. I have been with Webkinz for a long time, and i got on recently, and i have to say that i am utterly disappointed. EVERYTHING is deluxe. I tried buying stuff for my pets, and i couldn’t because i had ‘limited storage’. What? I had to be deluxe to buy food for my pets? Not only that but limited school activities. I remember when anyone could do anything. When did that change? Also, a lot of my favorite games are for only deluxe members. How crazy is that? Home before dark, cash cow, candy bash, pizza palace, operation gumball. I remember a time where you had to actually buy the stuffed animal to get an account; not just the code. I remember when Webkinz made kids happy and when they could actually have fun. When did Webkinz turn into a site that only cared about money?

  51. This is about Webkinz X, there are to many people that can not log on. I my self have tried most of the day, was on this morning for 3 hours before I said forget it. Got back on about 2pm and still no go, on aging 5pm still not. Somebody tell me is there a trick to get on? I’ve been on Webkinz sense 2007, love playing, but this is so not cool. I have deleted so many times it is not funny. If I can not get back on in two days I will say GOOD BUY to WEBKINZ for good. My mom plays some and she is upset. This is July 8 2015, first day of WEBKINZ X, Need to do better GANZ. FIX THE PROBLEM.

  52. UGH!!!!!! Why do you have deluxe member ship things in Arte’s non deluxe member shopping place and webkinz your acade games are THE WORSE I mean you can get like 40 Kinz cash at the tournament arena BY WINNING ONE GAME! And like at the arcade the only stuff I play anymore is the wheel of wow and wishing well 2 and one more thing…… WHY ARE YOUR WSHOP THINGS SO EXPENSIVE (AND KINZSTYLE OUTLET TOO)! I MEAN I HAVE ONLY 910 CASH AND IT’S SOO FRUSTRATING! TRY TO STRATEN UP WEKINZ!

  53. I loathe the new design, I can’t take care of my garden, my pets eat like a horse and the wishes interrupt when I am trying to complete a job, it freezes up, and I have to reload several times….I have many pets, over 1 million kinzcash, deluxe membership, and I am done, you ruined this game, now hardly anything works right. Pathetic!

  54. I don’t like the new format!!! It takes hours to feed my pets and the next second they are 0/100 again. A lot of things don’t work; I think this is just another ploy to go Deluxe and it’s not going to work on me. I always moved all my pets every day and kept them all 100s. Now I have to look at their sad faces because I was trying to bring the values up on another one.
    Stinks!!! I won’t be playing anymore.

  55. I am trying to be patient on the new site. It is very aggravating though to have half of my furniture gone and things flapping open and shut all the time. I put an item in a room and it disappeared and I have not seen it as yet. I am running out of garden food and can not harvest any of my plants. I do not think improving a site that is already going smoothly is a good thing to do. Just put it back like it was and all will be well. I have spent a lot of money in the estore and the wshop and I am afraid some of my items will not come back in my rooms. If they don’t what can I do to get them back. DO SOMETHING!!!!

  56. Sorry I was not done. All of the work you did on Monday to fix the glitches did not seem to help any of my problems at all. I sure hope you have some more brain storming to do to fix these problems.

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