Contacting University of Phoenix Customer Service Center
The University of Phoenix is a for-profit college that students can attend online or offline. There are limited offline locations, but online students can attend class from anywhere in the world. There is some skepticism about degrees earned from the University of Phoenix as the cost is much higher than traditional college and the degrees are not always recognized as acceptable for job applications.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The University of Phoenix offers several contact phone numbers for the customer service department. The main number works for online and offline students, but there is a dedicated number for online and transfer students.
- General Customer Service: 1-866-766-0766
- Online Campus: 1-866-766-0766
- Transfer Department: 1-800-866-3919 or 1-480-446-4600
- Transfer Department Fax: 1-480-303-5832
Writing to the admission office of the University of Phoenix can be useful for a variety of reasons, but only use mail correspondence if you don’t need an immediate reply. Mail communication can be extremely slow. Applications can be sent online and billing questions should be addressed by the General Customer Service line. If you need to send documents to the University of Phoenix by mail, talk with a representative before mailing your documents to ensure you’re addressing the package to the correct department or person.
Central Admin University of Phoenix 1625 Fountainhead Pkwy. Tempe, AZ 85282-2371
Online Campus University of Phoenix 3157 E. Elwood St. Phoenix, AZ 85034
Transfer Center University of Phoenix 4615 E. Elwood St. Mail Stop: AA-K101 Phoenix, AZ 85040
Customer Service Email
There are only a couple email addresses listed for the University of Phoenix. If you need to contact a department other than the ones listed here you should call the General Customer Service phone number for detailed information
- Request for Information: http://www.phoenix.edu/vr/rfi#rc1
- Feedback: http://www.phoenix.edu/about_us/contact_us/webmaster.html
When we called the University of Phoenix customer service line we pressed 0 as soon as the automated phone answering system picked up the call. Our call was transferred to a customer service agent who answered immediately. We asked for the agent to send us materials on health programs offered by the University of Phoenix along with information on cost, including tuition, fees and supplies. The agent pressed us for a phone number, which is how the college keeps in contact with potential students.