Contact Unemployment Customer Service

Contacting Unemployment Customer Service Center

The United States faces uncertainty as it related to citizens either unemployed, under-employed or individuals simply not looking for gainful employment. The unemployment rate in the U.S. hovers around 8% and can easily rise or fall, depending on the economic state of the economy. Any individuals facing unemployment have questions and concerns in order to maintain livelihood and take care of their families.

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Contact Info:

Phone Contact Numbers

  • U.S. Department of Labor: 1-866-487-2365
  • Customer service: 1-877-872-5627
  • TTY: 1-877-889-5627

Mailing Address

U.S. Department of LaborFrances Perkins Building200 Constitution Ave., NWWashington, DC 20210

Official Website

The website is a part of the U.S. Department of Labor. Individuals seeking information relating to unemployment can find state and regional offices, information relating to job-related unemployment and the definition of benefits. Individuals seeking contact information relating to their local office can visit

The DOL website also provides information for individuals wanting to re-enter the workforce here:

Customer Service Email

Go to UI-Reports@uis.doleta.govin order to contact the customer service department at the United States Department of Labor relating to unemployment concerns or questions. We sent a question asking how unemployed appeal a denial letter. Typically responses from a customer service department are within 24 hours. We are still awaiting a response.

Individuals can attempt to contact the customer service through social media here:

Our Experience

At first we attempted to contact our local Unemployment office, only to be placed on hold for more than 10 minutes. We then decided to contact the Department of Labor. Contacting the DOL proved to be the better option. Although the automated system featured a number of options, one of the options was the customer service department. We waited for less than 3 minutes and then speaking with a live agent. When the representative answered our call, we asked for information relating to contacting the customer service department. We wanted to know if individuals needed to contact the DOL for questions or the local Unemployment offices.

The agent explained that the offices are often busy, but the staff is qualified to answer questions and concerns. The experience was good, but we wish this was the case when we contacted the local Unemployment office. Did you have a better experience? Share them in the comment section.

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