Contact Turkish Airlines Customer Service

Contacting Turkish Airlines Customer Service Center

Contacting Turkish Airlines Customer Service Center

When Turkish Airlines began operations in 1933, there was a fleet of an ATH-9, two Junkers F-13 and two King Birds. Currently, the fleet consists of more than 100 airplanes. The company flies hundreds of thousands of miles across the globe on a yearly basis. If you have a concern or a question relating to customer service, contact the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Reservations: +90 212 444 0 849 or +90 850 333 0 849
  • Executive Management: +90 212 463 63 63
  • Fax: +90 212 465 21 21

Mailing Address

Turkish AirlinesCustomer Relations Department B GateAtaturk Airport34149 Yesilköy-Istanbul

If you are looking for a sales office, visit here or visit the terminal in the major airport in your area. You can find sales offices for Turkish Airlines around the world here

Official Website

Customers visiting the Turkish Airlines website have the ability y to book a flight, check0in to their existing flight, check the status of flights as well as manage your existing bookings. There is information relating to the reward program and information relating to destinations.

Social Media

Throughout the social media pages, Turkish Airlines provides information relating to promotions and deals, as well as information relating to flights. We noticed several conversations between the customer service department and customers. We even noticed conflict resolution. The average response time was less than 60 minutes.

Customer Service Email

Customers have the ability to send a message to the customer service department using the below email address. We sent a message asking for the hours of operation. After sending our message, we received an automated response stating the customer service agent would respond within 15 business days.

Our Experience

We located the contact information for the customer service department in the United States and reached to a live agent. After listening to the automated system, we pressed zero (0) in order to reach the operator. The operator subsequently connected the call to the customer service department. We asked several questions relating to the policy concerning flying with passengers with disabilities. The agent discussed the policy and ended the call. We like the detail oriented nature and the professionalism of the customer service representative. The overall experience was perfect. What was your customer service experience? We want to hear from customers just like you. Comment below.

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5 Comments on “Contact Turkish Airlines Customer Service
  1. Hello Turkish Airlines!
    Please help me find a girl who was flying from Istanbul (Ataturk airport) to Singapore 04 may 2014. Her fly was at 13 of clock. She is a citizen of Bali, she worked in Turkey few months. Just give me her name only. I love her very much! I had a fly to Iran at that day too. We met in airport but I not remember her name. I miss her. Please help!

  2. our client mr lantellme carsten bouht a ticket tlvistizmisttlv out 24dec in 27dec tkt no 2352166344173 and he can not fly . the reservation no is rkfsvw his wife ina
    will use her ticket, i would like to ask what is the penalty to cancell his ticket and
    if you can return the left amount to his credit card he paid with the price of one ticket was usd 370.36 each ticket. mrs lantellme ina is in a high diplomatic position in the german embassy in israel . thanks .frida wainrib

  3. My Bag was blocked in Turkish Baggage office in Ataturk Istanbul Airport

    Kindly Send my bag to Amman Queen Alia Airport the Rush N* is Bag RUSH N*is TK018376 and given to Yemenia desk in Amman Airport, I tried all possibility to get back my bag in Amman Queen Alia Airport but no thing happened no reaction from your side Yemenia Airways tried the same to get back my bag but the same thing,Please help me and send my bag back to Amman Queen Alia Airport.
    Regards Jamil

  4. Hello, I have repeatedly tried to tell your telephone customer service that my Miles and Smiles account has been hacked, but nobody has been able or willing to help.
    My account number is: TK360077668. The registered email account is:
    The password has been altered and all email is being sent to an email address which is not mine. I’m in Antalya now. There does not seem to be an official Turkish Airlines office here. Of course staff at check in counters can not help me. Is the only solution to delete my account?
    Kind regards,
    Stephan Dax

  5. Enquiry about refund due to cancellation- Yan SHAO
    I’m SHAO Yan, ticket No.: 2352413117921; Reservation No.: TQ7MDI. My flight from London to Shanghai has been canceled due to the COVID-19. May I ask whether I can get the full refund from the flight company? (I have already been back to China, and my friend who bought the same ticket has got refund from your company.) And how soon can I get the refund?

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