Trane Customer Service

Contacting Trane Customer Service Center

Trane is one of the most recognized names in heating and cooling. The Ingersoll Rand company works with homeowners and business owners to provide heating and cooling systems they can trust. The company also works to service Trane units and components.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

To contact your local Trane dealer and service provider, enter your zip code in the dealer locator at http://www.trane.com/residential/find-a-dealer/. The Trane customer service phone number we’ve provided is the phone number for the corporate office at Ingersoll Rand.

• Customer Service (Ingersoll Rand): 1-704-655-4000
• Helpline: 1-800-866-5457

Mailing Address

Trane Attn: Customer Service 20 Corporate Woods Dr. Bridgeton, MO 63044

Or

Ingersoll Rand Attn: Trane Customer Service 800-E Beaty St. Davidson, NC 28036

Customers from countries around the world have the opportunity to connect with the customer service department here: http://www.trane.com/commercial/SalesOfficeGlobalSite.aspx.

Official Website

Customers visiting the official Trane website http://www.trane.com/index.aspx have the opportunity to choose the type of services they need, including residential service or commercial service. After making the appropriate selection, you will need to input your zip code. When you reach the residential or business page, you will notice information relating to the product line, as well as information for existing owners. In order to generate additional business, you will notice a page featuring savings and promotional offers.

Social Media

We noticed several customers connecting with the customer service department through social media. On average, the customer service department responded to customer concerns within two (2) hours. When we posted a message, the customer service department responded within 30 minutes.

• Facebook: https://www.facebook.com/Trane
• Twitter (Trane Residential): https://twitter.com/TraneRes
• Twitter (Trane Commercial): https://twitter.com/TraneCommercial

Customer Service Email

Customers have the ability to connect with the customer service through the customer feedback form. You will need to input you name, contact information and your message. The company recommends not putting personal information or account information in your message. We sent a message asking about the hours of operation and if Trane offered 24-hour service. After sending our message, we received a response stating the customer support team would respond within 48 hours.

• Contact Form: http://www.trane.com/residential/customer-care/feed-back/
• Contact Form (Commercial): http://www.trane.com/commercial/AboutTrane/ContactUs/Feedback.aspx?i=1528

Our Experience

We called the hotline and reached the automated response system. In order to reach a live agent, you will need to select zero (0). We waited approximately two (2) minutes prior to connecting with a live agent. When the agent answered the call, we asked about repair service. In particular, we wanted to know how the warranty could be voided. The agent explained the ways and ended the call. The overall experience was great, considering the answers we received from the customer service team. When you contacted the customer service department, what was the outcome? Share your thoughts with us in the comment section.