Contact Trane Customer Service

Trane Customer Service

Contacting Trane Customer Service Center

Trane is one of the most recognized names in heating and cooling. The Ingersoll Rand company works with homeowners and business owners to provide heating and cooling systems they can trust. The company also works to service Trane units and components.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

To contact your local Trane dealer and service provider, enter your zip code in the dealer locator at The Trane customer service phone number we’ve provided is the phone number for the corporate office at Ingersoll Rand.

  • Customer Service (Ingersoll Rand): 1-704-655-4000
  • Helpline: 1-800-866-5457

Mailing Address

Trane Attn: Customer Service 20 Corporate Woods Dr. Bridgeton, MO 63044


Ingersoll Rand Attn: Trane Customer Service 800-E Beaty St. Davidson, NC 28036

Customers from countries around the world have the opportunity to connect with the customer service department here:

Official Website

Customers visiting the official Trane website have the opportunity to choose the type of services they need, including residential service or commercial service. After making the appropriate selection, you will need to input your zip code. When you reach the residential or business page, you will notice information relating to the product line, as well as information for existing owners. In order to generate additional business, you will notice a page featuring savings and promotional offers.

Social Media

We noticed several customers connecting with the customer service department through social media. On average, the customer service department responded to customer concerns within two (2) hours. When we posted a message, the customer service department responded within 30 minutes.

Customer Service Email

Customers have the ability to connect with the customer service through the customer feedback form. You will need to input you name, contact information and your message. The company recommends not putting personal information or account information in your message. We sent a message asking about the hours of operation and if Trane offered 24-hour service. After sending our message, we received a response stating the customer support team would respond within 48 hours.

Our Experience

We called the hotline and reached the automated response system. In order to reach a live agent, you will need to select zero (0). We waited approximately two (2) minutes prior to connecting with a live agent. When the agent answered the call, we asked about repair service. In particular, we wanted to know how the warranty could be voided. The agent explained the ways and ended the call. The overall experience was great, considering the answers we received from the customer service team. When you contacted the customer service department, what was the outcome? Share your thoughts with us in the comment section.

1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 2.33 out of 5)
Write A Review
12 Comments on “Contact Trane Customer Service
  1. I have been calling and go to 3 local and nobody helping me to resolve my problem. They arecharging me $ 46.45 new plan without asking me. Should have future dated plan to avoid. I need somebody help me with this matter.

  2. bjr, slp jai fait une commande 23/052014 numéro de commande H05142724 jusque a au’jourd’hui jai rien reçu . slp envoyer moi le numero de colis pour aller le chercher au bureau de poste par ce que je part en vacance dans 3 jours merci.

  3. we had to have compressor replaced for the 4th time air service Colbert ga was told by supplier that trane would take care of the expense . This did not happen The supplier of your product will not return phone calls from Dwayne Roberts WE are very upset that your supplier is handling your product in this manner . We are considering legal help with this matter. Contacting TV consumer problems .

  4. Can’t penetrate any of the programs for assistance energy tax credit or assistance customer service.

  5. Getting shuffled around trying to get any answers on a trane ac that broke down, impossible to get some one to talk to, terrible customer relations,product only 5 1/2 years old

  6. I purchased a trane gas pack in 2015 in 2016 the heater would not start and now in 2017 the heater will not start again. The company that installed it charges me almost $80.00 to come and start it. This is unacceptable for a new unit.

  7. I recently had a Trane 4FWCF031A1000B air handler installed and I need to figure out where and how to place mold control tablets in the pan. Can you help me?

  8. i,m having all kinds of problems with this furnace since day one ,it is a nightmare installed 6/4/2014 model no xc95m

  9. UNABLE to get recalled furnace issue even acknowledged by TRANE. We have the affected unit- Have called 6-7 times-the poor front line people keep taking notes etc and sending to “escalation team” and I do not get any response them despite promises for an email or call back. This is recalled junction box that on the website states to just call Trane and they will take care of it. I am extremely frustrated and will never recommend a Trane product because of lack of customer support/service.

  10. I emailed customer service April 4,2018 regarding my warranty and I have not
    had any reply. I wanted to send them paper work regarding my complaint
    and warranty no response.I will mail my complainant and paper work to the main office maybe someone there can answer my questions.

    Kitty Collins.

  11. Terrible customer service while trying to transfer a warranty. Long wait times, too many delays and phone numbers, confusing instructions
    Have spent 90 minutes of many phone calls and still no closure

  12. Nov.26 we called Raymond Caylor of Raymond Caylor Heating and Air in Tazewell Tn, about 8;00 about a new heat pump he was at our house around 12;30.Very helpful and courteous,easily answered our questions. We called him an hour later,told him we wanted the XL15.The next day he called said they would be there at 7;30.the following day.At 7;30 they were here and went to work, at 2;30 our heat pump was installed the crew was very efficient and professional when they left they took all of their waste products with them and left me with a professionaly installed heat pump,.Raymond is to be commended for his workmanship and service.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *