Contacting Torrid.com Customer Service Center

Torrid.com is an online outlet store selling women’s fashion in sizes 12 to 28. The trendy fashions are inspired by the active woman. If you have questions or concerns relating to products or policies, contact the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 6am to 7pm, Saturday and Sunday 7am to 5pm, PST.

• Customer Service: 1-866-867-7431
• Canada: 1-855-847-9444
• International: 1-626-709-1188
• TDD: 1-800-695-1788
• Torrid Credit Card: 1-800-853-2921

Mailing Address

Torrid.com 18305 East San Jose Avenue City of Industry, CA 91748

Official Website

Customers visiting Torrid.com have the opportunity to purchase apparel, including, new products, tops, bottoms, dresses, jeans, jackets, intimates, shoes, accessories and swimwear. The website http://www.torrid.com/torrid/Homepage.jsp also features top trending items as well as sale and clearance items. Throughout the website, you will notice helpful links to finding a retail location, sizing chart as well as a social integration page.

Social Media

Customers reaching out to the customer service team through social media will notice several active conversations between the customer service team and customers. Regardless of the question or concern, the customer service department replied within 90 minutes. In the event the agent could not answer the question, the agent asked customers to contact the customer service department by phone or email. We recommend not asking account specific questions through social media.

• Twitter: https://twitter.com/torridfashion
• Facebook: https://www.facebook.com/Torrid
• Pinterest: http://www.pinterest.com/torridfashion/
• YouTube: http://www.youtube.com/torridfashion

Customer Service Email

We used the customer feedback form to send a message to the customer service department asking about social responsibility initiatives. After sending our message, the customer service department replied with an automated message. The message stated a customer care agent would reply to our concerns within 48 hours.

Customer Service: http://www.torrid.com/torrid/cs/CustomerService/ContactUs.jsp

Our Experience

When we called the customer service hotline, the first thing we encountered was a lengthy and confusing automated response system. The system requires you to make several selections prior to reaching the customer service department. We made the necessary selections and waited on hold for more than five (5) minutes. After the wait, the customer service team answered the call. We asked several questions relating to the return policy. The agent answered our concerns and ended the call. Although the agent answered our questions, the overall experience was not ideal. When you connected with the customer service department, were you satisfied with the outcome? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.