Contacting Topaz Labs Customer Service Center
Topaz Labs is a software program for editing photographs. The software is available for sale on the official website in various bundles, like DeNoise, Simplify and Adjust. You can also purchase the Photoshop Bundle, but the bundle does not come with Photoshop. You have to purchase that software separately.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Topaz Labs customer service department is open from 8:30 AM to 5:30 PM Monday to Friday (CT). The phone number for the call center is not listed on the support page. We found it listed on the Contact Us page under the Company tab.
- Corporate: 1-972-432-7145
- Fax: 1-972-499-1061
Write your customer service letter to:
Topaz Labs 4100 Spring Valley Rd Ste 103 Dallas, TX 75244
This is not the address to send financial information if you have a billing problem for your order. You must contact Topaz Labs customer service via phone to address billing and financial matters. There is no way to ensure you letter is being received by a secure department via mail.
The official site for Topaz Labs is located at http://www.topazlabs.com. Customers can learn about the available filters and bundles packages on the products page. You can access the Topaz Labs filters using Photoshop, but if you don’t have Photoshop there is a free software called Fusion that allows users to edit with the programs rather than with Photoshop.
If you’re having trouble with your Topaz Labs software and you want to troubleshoot the problem before calling customer service, visit the knowledgebase http://www.topazlabs.com/support/index.php. You can search for key words or phrases to find articles addressing common issues.
Topaz Labs customer service can also be found on social sites that you may already use. Customers often connect with companies they love for news updates and a chance at scoring special deals and freebies.
- Facebook: http://www.facebook.com/topazlabs
- Twitter: https://twitter.com/topazlabs
- Flickr: http://www.flickr.com/groups/topaz
Customer Service Email
Check out the two email forms and dedicated email address for Topaz Labs customer service.
- Customer Support: http://www.topazlabs.com/support/customerservice.php
- Technical Support: http://www.topazlabs.com/support/technicalsupport.php
- General Information: firstname.lastname@example.org
Contacting Topaz Labs was quite simple and less confusing than the reports we uncovered online. Yes, we had to endure the automated system, but for less than 90 seconds. Directly after selecting the options for the customer service department, we connected and began asking questions. Our questions revolved around copyright and licensing; in particular, could a customer share a purchased product with another customer.
The agent was polite when they explained doing this is a direct violation of copyright laws. The second customer would need to purchase the product independently of the other customer. Our experience was great due to the knowledge of the agent and the detail they provided. Do you have a moment to share your experiences? We would appreciate if you could fill out the comment section below.