Contact The Source Customer Service: Email, Phone Number & Fax

Contacting The Source Customer Service Center

The Source is one of the largest consumer electronics retailers in Canada. What sets The Source apart from other retailers is the company’s ability to connect to the customer. In stores, customer service representatives assist customers find products and answer questions. If you cannot travel to one of the 700 locations, you can connect with the customer service team in a timely manner by phone, email, traditional mail or through social media.

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Contact Info:

Phone Contact Numbers

Customer Service: 1-866-454-4426
Corporate Office: 1-705-728-2262

Mailing Address

The SourceAttn: Customer Service279 Bayview Dr.Barrie OntarioL4M 4W5

Official Website

Customers visiting The Source website http://www.thesource.ca/estore/default.aspx?language=en-CA&swlang=true have the ability to shop for products by brand, by types, as well as shop clearance/discontinued items. Customers can sign up for the weekly flyer in order to view the deals a day earlier than normal. In the event you want additional information relating to policy and procedures, the company recommends visiting the Customer Resource page for further details or The Source FAQs.

Social Media

Customers can attempt to connect with the customer service team on social media, but the response times are not optimal. Throughout the Twitter page and the Facebook page, we noticed questions from customers, but the answers took longer than expected. The average response time was more than 24 hours.

Facebook: https://www.facebook.com/thesourceofcourse/info
LinkedIn: http://www.linkedin.com/company/the-source

Customer Service Email

One of the most efficient ways to connect with the customer service department is through email. There are several email addresses as well as customer feedback forms. We sent a message using the customer feedback for relating to the hours of operation for the customer service department. This information was not readily available on the main website. We received an automated response stating a representative would respond within 48 hours.

Customer Service: social@thesource.ca
Customer Support: direct@thesource.ca
Customer Support: express@thesource.ca
Online Orders: online@thesource.ca
Comments and Complaints: https://www.thesource.ca/estore/content/custservice.aspx?language=en-CA
Online Orders: https://www.thesource.ca/estore/content/custorder.aspx?language=en-CA
Parts: https://www.thesource.ca/estore/content/partsbatteries.aspx?language=en-CA
Address Changes: https://www.thesource.ca/estore/content/address.aspx?language=en-CA
Live Chat: http://livechat.boldchat.com/aid/7441209686715596741/bc.chat?cwdid=3009683116785763232&wdid=4347067027108122087&rdid=3801058701026139446&vr=&vn=&vi=&ve=&vp=&iq=&curl=&url=http%3A//www.thesource.ca/estore/content/contactus.aspx%3Flanguage%3Den-CA

Our Experience

We waited quite awhile before speaking with a customer service representative. We called the customer hotline and waiting in excess of five (5) minutes. After the lengthy wait, we finally were able to speak with the customer service department. We asked several questions relating to online privacy, as it relates to customer accounts. The agent walked us through the process and was able to address our concerns. The overall experience was great, aside from the initial call. What was your experience like when you contact The Source customer service team? Share your thoughts with us in the comment section below.