Contact The Hartford Customer Service

Contacting The Hartford Customer Service Center

The Hartford is an insurance company providing home, auto and various employee benefits to customers through personal and employer accounts. Customers may find they need to contact The Hartford customer service regarding insurance claims, quotes and other customer service issues.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Hartford customer service department is available at varying hours depending on the department you need to contact. We’ve listed individual customer service numbers below. The first number listed is the main customer service line.

  • The Hartford Customer Service: 1-860-547-5000

AARP Auto Insurance

The auto insurance department is open from 7 AM to 11 PM Monday to Friday for sales and customer service. Agents are available on Saturday and Sunday from 8 AM to 6 PM for sales and 8 AM to 5 PM for customer service.

  • New Insurance Quotes: 1-888-808-5254
  • Current Customers: 1-800-423-6789

Home Insurance

Quotes and customer service agents are available from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday.

  • New Insurance Quotes: 1-877-422-2345
  • Current Customers: 1-800-423-0567

Flood Insurance

Agents accept calls from 8 AM to 6 PM Monday to Friday.

  • Customer Service: 1-800-296-7542

Employee Benefits

The employee department is open from 8 AM to 5 PM Monday to Friday.

  • Customer Service: 1-800-303-9744

College Savings

The 529 department of The Hartford customer service is open from 8 AM to 7 PM Monday to Thursday and 8 AM to 6 PM Friday.

  • Customer Service: 1-866-574-3542

Auto Insurance – Direct

Direct insurance lines are open from 7 AM to 11 PM Monday to Friday and 8 AM to 6 PM Saturday and Sunday for new service quotes. The customer service department closes at 5 PM on Sunday.

  • New Service Quotes: 1-877-896-9320
  • Customer Service: 1-888-413-8970

Home Insurance

Customers should call between 7 AM and 11 PM Monday to Friday or 8 AM and 6 PM Saturday and Sunday for new insurance price quotes. The customer service department is only available from 8 AM to 8 PM Monday to Friday.

  • New Service Quotes: 1-888-413-8970
  • Customer Service: 1-800-624-5578

Retirement Benefits

There are many departments within the retirement division of The Hartford. Visit http://www.thehartford.com/contact-the-hartford/retirement-contactsfor the hours of operation for each line.

  • Variable Life: 1-800-231-5453
  • Traditional Life: 1-800-243-5433
  • Fortis: 1-800-800-2000 X 13028
  • London Pacific: 1-800-243-5433
  • Mutual Funds: 1-888-843-78247
  • Corporate 401K: 1-800-854-0647
  • Government Accounts: 1-800-255-2464 opt 1
  • Annuities: 1-800-862-6668

Mailing Address

The Hartford Financial Services GroupOne Hartford PlazaHartford, CT 06155/

or

AARP Insurance ProgramThe HartfordPO Box 14219Lexington, KY 40512

or

Employee Group BenefitsThe HartfordPO Box 2999Hartford, CT 06104

or

The Hartford Smart 529 College SavingsPO Box 55359Boston, MA 02205

or

The Hartford Personal Lines – Direct AutoPO Box 14219Lexington, KY 40512

Official Website

The Hartford customer service information and more is available from the official website at http://www.thehartford.com/. Current customers can log in to their account online and make changes, learn more about coverage and more. The claims department is also available at http://www.thehartford.com/service/ for current customers. Phone numbers and online account access is available.

Customer Service Email

With so many departments and individual customer service phone numbers, you may find it easier to contact The Hartford by email. You can use the customer service email form at http://www.thehartford.com/contact-the-hartford/customer-feedback-form2 to inquire about the best contact information, complain about service or provide overall feedback about your insurance plan.

Our Experience

We connected directly with a customer service agent when we called the general customer service line. The question at hand revolved around the hours of operation for the general customer service department, considering the other departments have contact hours listed on the website. The agent told us the general customer service line is available 24/7.

The call was quick and to the point. The agent provided answers to our questions. Do you have a story to tell relating to your customer service experience? Comment in the box below.

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33 Comments on “Contact The Hartford Customer Service
  1. I am really inspired along with your writing talents and also with the format on your weblog. Is this a paid subject or did you modify it yourself? Either way keep up the nice high quality writing, it is uncommon to see a nice weblog like this one nowadays..

  2. Why is your online website for policy holders so screwed up lately. keeps kicking me out of auto pay and then when I make a payment with my debit card it is taken from my account but not shown paid in my account on your website. Why does your site say that during this time my account information isn’t available (gives a list of times) but does not let me access my information never.

  3. I have tried the customer service line for my variable life insurance policy numerous times and it’s always a long wait so I give up. ( 30 -45 min. wait!) I need an answer but can’t find help online or on the phone. I have auto and home with the Hartford and they are great, quick and polite. Very disappointed with the life insurance side of this and I’ve had it since 1986. No help and not a good investment no mater how small it is.

  4. Have held for 1 hour twice. There recording says 10 minute wait. I can’t get a hold of anyone to make changes to my policy. This is terrible service.

  5. Dear Beth Bombara,:

    Executive Vice President & Financial Officer

    I have been a customer of The Hartford for a number of years. I moved from Tucson, Arizona to Albuquerque, New Mexico in November of, 2014.

    Did the right thing and contacted the insurance company shortly after the more. Definitely was NOT the thing to do as from that that time on

    My date of full payment was changed from September to December. Makes all payments due in December. I have been told I could pay monthly, (more money in the long run).

    But could not change the December date. This has caused me to start looking for another insurance company as December is jus VERY INCONVIENT. NO ONE AT THE HARTFORD cared about my inconvenience changing the policy date was absolutely NOT POSSIBLE.

    I have always paid in full and never been late! I thought you would work with me. I absolutely do not see the problem.

    I writing just to let you know how lousy the treatment is from your company!!!!!

    Yours truly

    Barbara J. Lewis

  6. I renewed my AARP membership with explicit instructions that I would be omitted from all the mailing lists of their affiliates, however less than a month after renewing, the junk mail from Hartford Insurance has already begun. I’ve been through this harassment before. Where can I contact you to get you to stop sending me offers? I do not want your insurance. I do not want any further mail from you, period. Why should I have to make a phone call and sit on hold to complain about junk mail I never asked you to send? Give me an email address where I can reach someone who will remove me from your list. And stop sending me mail!

  7. I keep getting billed for $71.76 and I did not have this insurance for only one day. I canceled the policies for auto and homeowners the same day I contacted the company. I do not feel that it is fair for me to have to pay the bill of $71.76 because I have other auto and homeowners insurance and I got it the same day I canceled the insurance with Hartford. I feel that the company is a rip off. I am not going to pay for insurance that I do not have. The company took out the money for the insurance the same day I canceled the policy. What is with this company? You are suppose to be helping Seniors not taking advantage of them.

  8. I am trying to contact someone regarding a hit and run, I reported last night. I now have the police report #15-2576 Officer Cho took the report. I was told I could also call this morning to arrange for a rental car for Monday morning, I cannot reach anyone on any number I’ve called. I did not get an e-mail my claim, what do I do now!!!
    Some emergencies don’t happen M-F.
    Jessica
    818-216-3013 cell

  9. File number…YKT80251C
    Cannot get my representative with you to even reply to my emails… I hate to have to get a lawyer in cloves… Could you get someone else there to at least reply to me….
    Thank you..
    Jerry l. Jones

  10. Hi, My name is Ping Song, working for Regeneron, and my insured ID is 9004736593 for short-term disability. My surgery was taken in China when I was on vacation here, and it’s hard to find an international fax to send over my medical information, so can you please provide an email address instead to provide my medical information? Thanks very much.

  11. I am so disappointed in the way the Hartford Policy through the Novant/Presbyterian Hospital has dealt with my son. He became disabled and had to leave employment there and had to go on SS Disability. He was getting
    disability through Hartford but the amount was reduced because he qualified for
    SS Disability. He started to draw from his retirement funds just to be able to take care of living expenses and medical expenses, and now Hartford says because he has this income they will reduce their payment AND require him to pay back to Hartford approx. $150 per mo. because this is policy! This SHOULD have been explained before he started withdrawing from retirement funds! His income is less than $2000, he has major medical expenses, but cannot be on Medicare, doesn’t qualify for Medicaid! He has worked hard for 36 years for Novant/Presbyterian and cannot get the benefits of even an illegal alien and now Hartford has a policy that is unreasonable in my opinion! He is actually being penalized for trying to make the best of a bad situation, and no information was given him to prevent this situation from occurring.

  12. Customer service is a nightmare. I cannot find an email to contact them, just phone numbers. Who needs to wait in line to talk when one can email.

  13. I’m ting to email a copy a a title to finalize my claim and the address they i was given is incorrect i have called many times but no luck they said use capital letter for this part and wont work then they say o no is lower case letters this is so complicated can you please send me the email address to get this done please.

  14. This evening, at approximately 7:00 PM on 5/6/2016, I got forced to increase my premium by 1,200.00 per year, due to simple call, asking for a quote, should I wish to put another car on an existing policy.
    It was an obvious misunderstanding, yet Vicky Dobbs and her associate Jody heard some sort of magic buzzwords, and then became as pig headed and unprofessional as any customer service agents that I have ever dealt with.

    The Hartford will be losing my business by early next week, and I must say that right now, I will go out of my way to warn others who might be considering your insurance company, to do themselves a favor and look elsewhere.
    You really need to have instinctive human beings on the other end of the line, as opposed to programmed robots.
    Sincerely, and extremely Disappointed,
    Jay Martel

  15. I have had the absolute worst customer service I have ever experienced as well as, for the first time in my life, I was discriminated against and no one seems to be held responsible. I am out of work and if they wanted to call my condition pre-existing, you could at least play nice. It is even better than that-the letter denying my claim was wrong! I am certain no one reads these or someone would do something and hiring a completely new staff may be the right answer. Unfortunately, at this time, I am left to drown in debt while I try to heal and that isn’t easy.

  16. I had an accident that was not my fault on 5/29/2016. I reported it that day. I spoke with my adjuster the next day who told me I would have to wait until they had a police report and the appraiser checked my car that had to be towed to a lot due to damages. I have talked each day and was told that I could not rent a car unless I paid and that they needed to move my car from the storage yards due to the fees each day. None of this was my fault as the accident was caused by another person but because the police report was not ready, I could do nothing except suffer no car rental and made to feel awful for the daily charges from the wrecker service. So, I got the report today (6/2/16), called my assigned adjuster (with no answer) faxed the accident report and emailed. Not one soul has contacted me and now since Sunday 5/29/16, I have no car in the shop and no rental car. I did not mind the my adjuster was not in, but there was no way to leave a message or have anyone call me for an answer. Totally unacceptable!!

  17. I am an inventor I have an invent I say I can see to it you will have another clamed against the Hertfort insurance company send me desclouser form then I will send you the drawing . f

  18. to whom it may concern………..
    my current auto policy would expire 01-09-2017, and i have not receive the paper work or bill so i can pay it , i like the company and i would like to be part of it.
    sincerely
    pcolegio

  19. They just raised our premium rate by over 20% at renewal time. We have clean driving records, no accidents, no claims ever, and been with the company for a decade. Anyone else experiencing this? I suspect the increase goes to Profit, Salaries, Bonuses, Benefits, Perks, Commissions, and Pay Raises. Please prove me wrong.

  20. I have paid premium for some 24 yrs. Had a small first party loss and my premium doubled. Up 100 %. I would appreciate an explanation and specifically what factors led to the enormous increase. Thank you very much. I await your response.
    Ernie O 55PHD810200 Auto account

  21. My change of credit card number was given to The Hartford on Monday January 28th. The insurance wasn’t charged as of February 3 not is it pending. This house and car.

    Thank you

  22. Your website says it will accept a request for a Certificate of Insurance on my BOP,
    but when the form opens to accept the information for the Certificate, it closes immediately and therefore does not allow the Certificate information to be entered.

  23. waited way too long on the phone for help.

    then went to the website and could not find the support page I need for the Workers compensation payroll report.

    your instructions don’t match you site.

  24. I just filled this out and it didn’t go.

    Your site and phone service is terrible!

    where is the submit button!!??

  25. I am writing to express my extreme displeasure and disgust with Hartford Insurance Co. and AARP. On 5/9 a lady backed into my car in a parking lot striking the driver’s door causing it to jam making it very difficult to open. The police made a report that cited the lady as being at fault and noted that I was not a contributor to the accident. I reported the incident to my insurance company Geico who told me I had to deal with AARP Auto Insurance which is handled by Hartford. It has been a nightmare. I have to snatch the door handle very hard to get it to open and the handle is starting to come off. This is a small car that only has key entry on the drivers side so the only way to get in would for me to crawl across the passengers seat, the console and try to situate my body behind the wheel. That may not have been that difficult 30 years ago but I am 70 now. I’m 5’11” and am not as flexible as I used to be. I don’t know that if the handle comes off I could get back in. I live near Charleston SC and the temperature has been in the 90’s. If I’m trapped outside the car in the heat it could cause health problems and exposure to other dangers. I don’t do as well in extreme heat as I used to. At this point, 09:13 May 15 after many phone calls Hartford accepted responsibility for the repairs and I have made arrangements with a repair shop. They said it would take 3 or 4 days to repair the damage. They agreed that if the handle breaks off I probably won’t be able to get back in the car. However Hartford’s adjuster will not authorize a rental car until they have a report from their customer. I don’t have a second car. I live in the country 25 miles outside Charleston and there is no bus or cab service here. I need to get to the grocery store and doctors appointments. Supposedly Hartford has made many calls and left numerous messages but the lady has not returned their calls. Now they are going to start writing her letters. This could take weeks if not months to resolve. The adjuster says he is bound by South Carolina state law to follow this procedure which makes no sense because Hartford has already accepted responsibility and I don’t believe South Carolina has a law that forbids an insurance from providing a rental vehicle. Meanwhile I drive a car which could put me in danger if the door can’t be opened. I am sending this message to any one I think may be able to help but I have learned that neither Hartford nor AARP care and have no compassion or concern for an elderly person’s safety and well being. I am worried every time I get out of my car that I may be trapped outside. This is a little scary. I appreciate any help that anyone could offer.

    Charles M. Ferguson

  26. Trying to locate email address for Trumball Insurance company. I need to send proof of my home repairs. Can not register policy with the Hartford for some reason. Why is this so difficult? It’s 2018!!!! Received a letter stating policy would not be renewed because proof of repairs had not been received. How can I get it to you without an email????? Isn’t this the digital age. This is URGENT!!!!!!!!

  27. Just finished a call with a Hartford Rep named, Natasha in Conn. She was very helpful and exhibited professional competent ability making the changes I needed to my policy. This hasn’t always been the case when I’ve called Hartford. This contact was refreshing. She is a very pleasant young woman that is obviously an asset to the Hartford Co.
    I’m not a habitual comment publisher however, this young lady deserved a positive comment.

  28. Would you please email or fax me a Homeowner’s insurance DECLARATIONS Page for policy number: 55RBB761321

    (I need to provide proof of insurance to HUD and they are now ONLY accepting the DECLARATIONS Page.)

    It is for: Patricia Ann Hollingsworth
    760 East Oakwood Park Dr. Unit 26
    Sandy, UT 84094

    The Mortgagee Clause is:
    CELINK, ISAOA
    PO Box 39457
    Solon, OH 44139

    The loan number is: 1197526

    Thank you,

    Denny Green, HUD Assignments Processor
    Reverse Mortgage Servicing Department

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