Telkom Customer Service
Contacting Telkom Customer Service Center
Telkom is a South African telecommunications company. According to the Telkom customer service website, the company is the only provider of full-service telecommunications products and services. There are four main businesses operating under the Telkom umbrella – residential, business, broadband and wholesale.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Telkom customer service is all about being there when the consumer needs support. You can call the corporate office, residential office, business office or broadband office – depending on the customer service support you need.
Corporate Contacts
- Directory: 1023
- Talking Yellow Pages: 10118
- International Operator: 10903
- Teleconference: 10116
- Order Phonograms: 1028
- General Information Phonograms: 011-337-9088
- Complaints on Phonograms: 011-333-7188
- Reckless Driving: 0800-124-0000
- Crime Hotline: 0800-124-000
Residential Contacts
- Balance Inquiry: 012-321-0210
- Free Minutes: 012-321-0211
- Fault Reports: 30591
- Ordering Service: 10210
- International Residential Customer Service: +27-12-311-3911
Business Contacts
- Ordering Service: 10217 opt 1
- Faults: 10217 opt 2
- Customer Service: 10217 opt 3
- International Business Customer Service: +27-12-311-3911
Broadband Contacts
- Residential Broadband: 10210
- Business Broadband: 10217
Mailing Address
Telkom Attn: Customer Service Private Bag X74 Pretoria, 0001
Official Website
Customers visiting the official Telkom website http://www.telkom.co.za/ can assess information relating to residential solutions, business solutions, Internet solutions as well as wholesale solutions. Within each category, you will find information relating to the type of services, including campaigns, broadband services and calling plans. If you need additional information relating to products or services, we recommend visiting the Customer Support page.
Social Media
Customers than cannot connect with the customer service department by email or by phone can connect with a live agent through social media. We noticed several active conversations between customers and the customer service department. After customers post concerns, the customer service department responded within two (2) hours.
- Facebook: http://www.facebook.com/TelkomZA
- LinkedIn: http://www.linkedin.com/company/telkom-business
- Twitter: https://twitter.com/TelkomBusiness
Customer Service Email
We sent a message to the customer service department asking about the early termination fee and any related fees. After sending our message, the customer service department responded within 24 hours. This is great turn around time.
- Residential: http://residential.telkom.co.za/emailcontact-residential/accountForm.htm
- Business: http://business.telkom.co.za/emailcontact-business/accountForm.htm
- Broadband: http://www.do.co.za/broadband/contact-us/
Our Experience
We would not connect with the customer service department by phone. Although we did not have the opportunity to call, the overall experience was better than expected. We were able to reach the customer service department y email and through social media. When you contacted the customer service department, what was the outcome? We want to hear from customers just like you. Take a moment to share your customer service experience with us in the comment section.
(No Ratings Yet)
Loading...
Our line has been dead since 14 Feb 2014 – This is not good service! 800CRZ140214
Please tell us what is happening?
Hi your info on ordering a phonogram 1028 does not exist,so please post correct ph number and correct your website.I tried the 011 number but even that did not work.
Fault reporting 292CWZ200115. On 20-01-15 my mother 86 years old with a medical condition reported her line is dead. This is her only way of communication. On 22-01-15 I Phoned in myself to ask how far they came with the fault finding and they said a technician was appointed to the problem and it will be solved latest 23-01-15. I told the operator this is a series matter and my mother 86 with a medical condition. Today 24-01-15 no one attended. I tried to phone but gave up after 56 min holding on the phone for operator. I sms the fault just to get feed back fault was reported. My hands feel chopped off. who do I complain to?? George Nel
I AM TOTALLY DISGUSTED WITH THE TELKOM SERVICE.
IN AUGUST 2014 I SOLD MY HOUSE IN CT AND MOVED TO GREYTON IN THE OVERBERG IN NOVEMBER 2014.I WAS TOLD NOT TO CANCEL MY LINE OR ADSL AS IT WOULD BE CONSIDERED A TRANSFER DESPITE THAT FACT THAT I WOULD ONLY BE RECONNECTED 1/11/2014.
I HAVE BEEN BILLED SEPT/OCT/EVEN THOUGH I HAVE NEITHER HAD A TELEPHONE OR ADSL LINE.
TELKOM INSTALLED MY LAND LINE AND ADSL ON THE 1/11/2015 I MOVED IN ON THE 15 NOVEMBER 2014 AND THE ADSL LINE WAS NOT WORKING.
DESPITE SEVERAL CALLS TO THE CALL CENTER ON THOSE RARE OCCASSIONS WHEN ONE CAN ACCESS AN OPERATOR THIS MATTER HAS NEVER BEEN SORTED OUT.
IN JANUARY 2015 I DROVE TO HERMANUS WITH THE BROKEN EQUIPMENT AND TOLD THEM TO CANCEL THE ADSL FOR THE 10TH TIME.
THEY ASSURED ME THEY DID.
I HAVE RECEIVED THE FEB STATEMENT NEEDLESS TO SAY I AM STILL BEING CHARGED FOR AN ADSL LINE WHICH I HAVE NOT HAD SINCE THE 13 AUGUST 2014!!!!
FURTHERMORE I HAVE BEEN CHARGED WITH A CALL OUT FEE WHICH WAS NEVER REQUESTED OR EVER HAPPENED AND IS UNDATED AND UNREFERENCED.
I HAVE HAD ENOUGH YOU CAN CANCEL THE ENTIRE SERVICE.
My landline has been dead from Friday 13 March 2015, please could you check the line.
im not happy about telkom service;look i am anry like hell,im buzy paying my contract cellphone then my phone felt down the touch pad crack the name of the phone is acus that phone is cheaper is 99 rand per month.i took the phone to telkom.telkom said i must took my phone to some places.to repair that phone is the same as the new phone.this is the bad service”telkom must have repair center.jst like ather service providers.im not happy at all