Contact TD Bank Customer Service

Contacting TD Bank Customer Service Center

TD Bank claims to be the most convenient bank in the US. We’re not sure how convenient the bank is, but we are sure it is one of the largest with more than 1,000 locations on the east coast. In addition to personal banking, TD Bank also offers insurance and wealth management.

to leave a comment about your customer service experience.

Contact Info

Phone Contact Numbers

We were unable to find a customer service phone number for TD Bank on the official bank website, but we were able to find a general customer service number off the site that works perfectly.

  • Customer Service: 1-888-751-9000
  • Customer Service #2: 1-800-YES-2000
  • Insurance: 1-877-685-2506
  • Investments and Institutional Trust: 1-866-235-1248
  • Customer Security Center: 1-800-893-8554
  • Executive Office Maine: 1-800-462-3666
  • Executive Office New Jersey: 1-888-751-9000

Mailing Address

TD Bank, N.A. – Executive Office
Two Portland Square
P.O. Box 9540
Portland, MA 04112-9540

TD Bank, N.A. – Executive Office
1701 Route 70 East
Cherry Hill, NJ 08034

Official Website

TD Bank is a major financial services provider on the east coast. If you have a local TD Bank and you want to learn more about the bank and services provided, you can visit the TD Bank official website at This site is also the access point for your online banking account if you are already a TD Bank customer.

Customer Service Email

The customer service email department is available to answer customer emails, but only if you use the contact form on the TD Bank website. The contact form appears on a secure page, but that doesn’t mean you can share personal financial information in the email. Make sure to only include the basic question or contact the customer service department by phone. Most banks will not reveal account specific information in an email.

There is no email address, but you can send a message on Twitter or Facebook.

Our Experience

Considered as “America’s Most Convenient Bank”, TD Bank has some work to do. The first message we encountered stated customers would have to wait approximately 6 minutes. Although we waited, not every customer has the time to wait. When we finally spoke with a customer service representative, they appeared to be agitated. It appeared as if our questions served as an inconvenience. We asked if we could still bank with the company in the event we relocated out of state.

The representative explained online banking the ideal option. Customers should never feel as if they are put on the backburner. Did TD Bank not live up to its reputation of world-class customer service? Share your thoughts below.

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19 Comments on “Contact TD Bank Customer Service
  1. We have been collecting $50.00 bills as we get money into our account.We use this for employee gifts and granchildren gifts for Christmas. Each time I go into the bank I ask for gift envelopes–not available !!!!
    Today I was told they will not get any more.
    We currently have 7 different accounts with you plus a paid up LOC. Perhaps you spent too much on renovations and should have ordered more gift envelopes. I could use 12 if you are able to find them somewhere. I have never had this problem before.

  2. I wanted to commend Mr.Juan Fuentes, Branch Manager at the TD Bank on Silverside Road,Wilmington, DE, for going above and beyond with his customer service.
    I went to TD because I needed a document notArized and
    it was 5:30 p.m.not realizing the lobby had closed at 5:00 p.m… Mr. Fuentes was leaving work for the day and the employee behind him locked the doors.
    He apologized for the bank being closed but suggested that I use the drive-thru window that was still open.
    I explained I needed a document notarized so they would not be able to assist.
    He had the employee inside re-open the doors took me inside and notarized the document.

  3. This bank is supposed to be convenient but I find that they suck. When I call in the person on the phone keeps asking me multiple questions to confirm my identity, then they ask more questions, more than any other bank I have dealt with. I have other accounts so I have closed all of my TD ones. They bought out my local bank anyways so screw them.

  4. Sir/Madam, lam trying to collect information about the possibility of investing in Dominion Bank’s mutual funds. Unfortunately, l have not been able to link up with you via email. Please kindly let me have your functioning email address because it is the most convenient and secure medium of communication for me. Thank you.

  5. Hi my name is paris goff jr and im sorry to say but I will no longer be a customer of your bank for the following reasons: on the day of Saturday I had the most horrific time of my life at your Atlantic City and Egg Harbor Township Bank location first it started when I try to withdraw from my bank account at your Atlantic City branch and I was rudely approached by your manager Tara Hill she accuse me of stealing someone’s account and took my ATM card and told me I would not receive it back she disrespect me in front of customers by calling me thief and and speaking in a very inappropriate tone in front of customers and did not try to resolve the situation by giving me the benefit of the doubt and taking the time to look into the situation to get a handle so for that great inconvenience I had to ride all the way to echo Harbor Township branch where the manager there Courtney Turner call the cops on me after I sat down explain to her calmly what situation that happened to me at the Atlantic City branch I was once again embarrassed in front of a room for customers where I was accused of stealing someone’s account once again because of your managers racially profiling be before giving me an opportunity to explain my situation after the cop decide to give me the benefit of the doubt and want to look more into the situation he for fourth of the manager to call the Gloucester branch where the employees that did my paperwork calmly explain that he had made a mistake I think this situation could have been handled a little more professionally being as though I spoke to two managers and as that is the point of there position to take a situation and come up with a resolution to the customer satisfaction instead of a racially profiling him or her because we trust that are bank will treat us with respect and dignity if there is any reason that I should have to be contact to provide proof of occurrence of the situation I can be reached Thank You

  6. AMERICAS LEAST CONVENIENT BANK is more like it! Getting a mortgage with a 800+ credit rating is a nightmare….just try to get someone to call back (to get questions answered)from the Maine office.You get a standardized email sent to all mortgage apps.
    We made the mistake of applying for a small Equity loan (we have 70% of our home paid off). It was as if the Maine office never heard of us. Extremely slow to get any info, mounds of paperwork, not one thing that could be called CONVENIENT! After 30 days, still not sure of the status our application.
    Bill Looby at our Greenville, SC office great! Unfortunately, it stops there.

  7. Not only did they misrepresent their commercial of “treating people like people”, but BANKING HUMAN is a total sham. Went from 3 different reps. to a supervisor who sounded like a recording of knowing my last transaction. I needed checks. I didn’t need a million dollars. I could provide my name , address, social security number, special answer to security questions, but not appropriate to get 200 checks. This message should be shown to all prospective and current TD banking clients. What an awful way to treat a client after waiting 6 mins. Sue, Tim, Jeff and manager Shawn from Va. should be ashamed of themselves for not being able to provide humanity and customer service. Still trying to get to executive offices in Cherry Hill, NJ.

  8. the worst bank ever tellers are not trained and mistake are always made i’m leaving this week. 300w 125 is the worst of them but i’m sure there is more

  9. I had fraudulant activity on my account 5 times in the same day. I live in Bear, Delaware and someone took large amounts of money from my account on 1/23/2015 in Baldwin, New York and also Homestead, New York. Four of the transactions were made at a Wallgreens in Baldwin, New York and one at the Staples in Homestead, New York. The total amount was around $1800. I am very much upset that a RED FLAG didn’t go up in your fraud department after the first $400 Walgreen transaction. But no three more large transactions followed the same day all at the Wallgreens. Then the Staples transaction also the same day. I also have an account with Susquehanna Bank and when some one tried to use that card for $690 they quickly declined the purchase and contacted me on New Years Day. I feel that a HUGE injustice was made to me and also a LARGE inconvenience as my mortgage payment will bounce not to mention the period of time that it will take to be re-imbursed.

  10. I purchased a laptop and when I did, it said that if I apply for the credit card, I would not have payments for 6 months. I called to clear things up with them after 5 months.

    I called customer service, that rep said not their department and they sent me to account services. That rep was rude, accusatory and belittling. She told me to call the computer dealer and ask for a supervisor.

    I did and that resulted in “not their issue” and they could nto see the offers that were on their web site. That supervisor got me to the credit department.

    That rep indicated that I had to talk with the customer service department. The place I first called. She transferred me there and that rep saw the account and immediately transferred me to account services where the call was dropped. I called back and ended up with the same rude rep I talked to before. She again was rude and belittling. I asked for a supervisor and was sent to a voice mail. No one called back or left voice mail.

    Called back a couple days later and got a supervisor who indicated she would waive the interest but was cold and uncaring.

    One representative apologized but she could not help me. The supervisor did not apologize for the difficulty. No one offered to research and no one acknowledged any concern whatsoever.

    I will never do business with them again and will share my experience on social media since they just reached into my wallet for an extra $130.

  11. I went into the Columbia, Sc local branch ready to cancel my account after having a bad experience with customer service over the weekend. There I spoke with Eric Poli. Eric was beyond helpful. He advised me of how my account worked and offered me options that would help me avoid fees. He went above and beyond by speaking to his manager to see if there was anything that could be done about the fees in which I was charged and followed up with me with a resolution.Now thats what I call a stellar customer service experience. People like Eric is what will separate Td bank from all the other competition. Thanks again Eric!

  12. I have been with TD Bank since 2009 with an auto loan and it is the most frustrating bank I have ever done business with. My auto loan booklet shows my account with 14 numbers. Even if I take off the first 2 zeros, communication online with them is impossible as I cannot figure out how to make my # fit into the 10 digit box they require. WHY DOES MY LOAN BOOK have a # that doesn’t work? Stupid and not at all convenient. Secondly, the phone system sucks quite honestly. I spent 2 hours one Saturday morning speaking to 4 different customer service agents, transferred obviously before the IT Dept. guy finally tells me that I cannot pay my loan online without having an account with TD…convenient, I don’t think so. How stupid #2. The fact that I had spoken to 3 representatives who did not know this is just unbelievable. Is anyone competent anymore? The time wasted was just so unnecessary. I am writing a letter to the corporate office, probably will never hear anything but I would never recommend them, that’s for sure.

  13. Terrible customer service at Coral Springs branch. Both bank manager and banker promised to follow up on a situation where we need time sensitive information. Took all our info never followed up. Instead branch manager interrupted while I was speaking with the banker and stated she has a customer that’s worth x and would be good commission. So unprofessional And not very happy with customer service.

  14. Customer service is awful. The 800 number more often doesn’t answer at all. When, in fact, the number is answered, bank representatives self-identified as technicians are poorly trained; for example, they impatiently provide inaccurate information. Similarly, in the branch offices, many, many of the representatives are unhelpful because they simply lack the requisite knowledge. Thank you for your consideration.

  15. I am missing three statements from last year. How do I go about requesting them?

  16. The service in the drive thru at the td bank on street rd in Southampton was the worst experience. The some was rude and I waited for 15 min the she said do you need something. I replied yes to make a deposit she said one minute. That is just so rude. I won’t go there again

  17. I writing to explain the problem I am having at the Gloucester Branch. Robert at customer service is very rude and make comments that I feel are rude. Since day 1 with him his attitude has been very poor. I don’t like going into the branch for service if he is there. I lost my debt card and he makes remarks OH YOU HAD ALOT OF CARDS. You know they will be charging you for them soon. He handled the credit card application and some how forgot to sent it to where it had to go. Today I go into the brance cause my debt card got stuck in my sofa and I couldn’t get it out. I asked could I have another card. He acted like he was disturb that he had to make me a card. I asked him if there was a problem he said NO… am waiting for the card to print, He typed in something and I ask him if anything was on the statement. I realize that outside that he give me the same card number that I had. So I went back inside and the manager ask could he help me quick and fast he looked it up and said yes because you said it was stuck in sofa he just replaced it. No problem As the manager was walking over Robert is shaking his head like he is disguest at me. He asked the manager what was wrong then stared over at me shaking his head. This man treats me very rude everytime I come in there. I need him to know that this is not how customer service should be and if he doesn’t want to treat me right then I will wait until someone else will

  18. Been locked out of my online banking since before Christmas. No way to get through help line no matter how long you wait.! Couldn’t pay my TD Visa on line so paid in branch on day it was due and was charged a late fee because apparently it takes 2-3 days for TDs check to clear its own bank!! Rip off and SUBSTANDARD BANKING PRACTICES!!
    So much for TD Banks “LEGENDARY SERVICE”. Even the branch bank said they weren’t able to get through to customer service to help me. yanking my accounts.

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