Contact TaxSlayer Customer Service

Contacting TaxSlayer Customer Service Center

Taxslayer is an online tax preparation website used to prepare personal and small business income tax returns. The company claims customers can file taxes online for free, but we’re certain there are exceptions to this offer or that the company offers lots of pushes to sell upgrades to make up for the money lost on tax return submission fees charged by similar companies. There are five versions of Taxslayer – Free, Classic, Premium, Military and Books.

to leave a comment about your customer service experience.

Contact Info:

There is some contact information listed on the very bottom of the main page of the Taxslayer website, but we also found some information in the Support Center. We’ve listed all contact information below. If you need to contact the state department about your tax return, check the State Contacts page.

Phone Contact Numbers

We found just one phone number for Taxslayer customer service. The phone number is listed at the bottom of the page with no information about the number or hours of operation.

  • Taxslayer Phone Number: 1-703-922-6741

Mailing Address

Writing a letter to Taxslayer customer service is one option, but it is a slow option and letters are the least secure of all customer service contact options. If you must write a letter, keep your social security number and financial account numbers out of the letter.

TaxslayerAttn: Customer Service3003 Allen DrEvans, GA 30809

Official Website

Go to for the official Taxslayer website. You can start your tax return for free, choosing upgrades along the way if necessary or desired.

Social Media

You can find Taxslayer customer service on Facebook and Twitter and though you can use these pages to contact an agent, you should never include your sign-on information or financial information of any kind in the communication.

Customer Service Email

You may find the answers you’re looking for on the support page of the Taxslayer site. The support page lists common questions and answers to those questions.

Click the Email link to send your email to customer service.

Our Experience

When we called the number listed at the bottom of the page the number just rang and rang. We tried on several different phones, including landline, cellular and VOIP phone lines with no luck. We are unsure if the phone lines were just down or if the number is obsolete. If you have a contact number for Taxslayer customer service please leave it in the comments below so others can contact Taxslayer customer service.

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30 Comments on “Contact TaxSlayer Customer Service
  1. is terrible. Their state tax calculator does NOT include provisions for previous amd in part year (2012) residents who left state and then returned. Furthermore data entered for state tax was not saved. Also Taxslayer Phone Number: 1-703-922-6741 called at 0610 EST went unanswered. What do you expect, they’re in Georgia, land of rebels (i.e., traitors)

  2. That’s not the half of it. If there’s a mistake on a form, you can re-fill it out 3, 4 or in my case, 5 times over and over and it doesn’t fix it. Funny how they always say it’s FREE but when you’re all done, you suddenly don’t “qualify” to file for free.

    I’m also currently stuck in the “We are processing your credit card payment. Please do not close the browser window.” screen, and their phone number is almost impossible to find on the site, if it’s there at all. I had to google it, and when I found it, it wasn’t even an 800 number! HORRIBLE tax service. Don’t use it.

  3. I love Tax Slayer and have done my returns for a few years with them. My problem this year is i did my return 4/14/13 and my printer is broken and i cannot print out my return.Is it possible to forward the return to another computer email address to print it. please respond

  4. I can’t pull up prior years info and I can’t find customer service number. I try direct access online to chat with rep, but it doesn’t work either. Please contact me at earliest convenience 9853772335. Thanks, Yvonne

  5. I have filed my taxes with you 8 weeks ago. I have never received a check or any information when it may come. Please contact me as soon as possible. please send me a email with some information about this matter.
    Thanks Joy

  6. I’m in need of my prior taxes 2012,and can not get through that number it gives. It just rings n rings. HELP !!!! I need it for Childcare purposes or I’m gonna get cut for not providing document. I’m a single mom and wanna keep my job.

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  8. I need to know when I will receive my tax refund the it’s said it was sent to my bank Friday 2/22 but I had the funds taken out of it because I couldn’t pay for it so I need to know when it will be sent to me

  9. I was filling my info in to program. When I wanted to put Becky’s info in the program acted as if I had finished filing.

  10. This website is not a TaxSlayer website. If you are in need of any assistance from TaxSlayer regarding your taxes, you must visit their website directly. The phone number this site is listing as the TaxSlayer contact number is posted incorrectly. Just FYI.

  11. Re-logging into tax Slayer is impossible if you have changes to make or need to print out your return. The only phone number they have is fake. I will NOT use it in the future. I only hope I don’t end up with tax issues because I trusted this company. Contact me ASAP! to avoid the BBB.

  12. They charged me four times and I still don’t think it filed it. I cannot get a hold of customer service

  13. I cannot log in to my account. My soon to be ex-husband filed a joint tax return using my w2 without my consent. He had this deposited into his personal bank account and now I do not have access to my share of this return. I feel that this is a fraudulent tax return. He claimed my two children from a previous marriage along with our two children. I am currently unemployed and I will need to depend on my tax return to get me through the year. What can we do about correcting this issue. I also have not received any notifications and would like a new login from you. I will need a copy of this return to continue my education for financial aid. Can you possibly retract this return so I can file separately? I feel that this issue was pre planned and may require an audit. Please reply.

  14. I filed for my tax return and I didn’t receive a email when my income tax return will be put on my direct deposit account please respond back to me giving me this information.

  15. i have used this program before and i try to log in and it wont let me. Why is this, this will be my 2nd year in a row and it acts like its never heard of me wanting me to put in a verification number that i have no idea where to find. I am between phones right now, but my boyfriends phone was full of texts and it said it would send me a text, so try again, the number is 606 568 6110. I expect a quick resolution to this problem or my second attempt to do my own taxes willl be with turbo tax

  16. I would love to have a 1 800 number to call because i cant call long distance and if i could i wouldnt have enough minutes to sit on hold waiting for your answer. You can also text my friend natasha, who can get texts the number, her number is 606 813 3138. I expect this to happen before i can find turbotax on the net of forget it.

  17. My name is annie gabbard, dob 8 7 87 thats all the personal info i am giving untill i know why you all have blocked me from you sight, i got my refund perfectly last year and i dont know what the difference is this time so if you dont send me the code you are feferring to to 606 568 6110 or 606 813 3183 in 15 min. I am going to turbotax and taking 20 people i know with me.

  18. Yes tax slayer is not a great company to do your taxes with they do not give walk through steps like Turbo tax and Etax and all those other tax websites i did my taxes with Tax Slayer on Jan 19, 2016 and now i am under review because i put my numbers in the wrong spot and instead of them catching it they submitted my taxe4s knowing they were incorrect and by the time i caught the problem it was to late do not i repeat do not use tax slayer to file your taxes and also they don’t even have a working number for you to contact them on

  19. I tried to file my daughter’s taxes tonight and had to contact the Customer Service Department, since I initially could not put my password in the system, although it allowed me to put my User Name in. The password line would go black when I tried to enter it. I logged completely off the system and then it allowed me to put in my User Name and Password, but I couldn’t get the code emailed to me. When the Customer Service Rep. was talking to me, it finally went through so that I could key-in “the code”. I have the Federal and two State Returns completely filed, but can’t print any of the returns. Please contact me via email and walk me through the process to print my returns. The Federal Return has already been accepted. Thanks!

  20. I’m totally frustrated this year – have been using them for a while with no issues…now I cant log in – they sent me a code, then I made a new password – it wont take it – it says no info on me….I tried for 1/2 hr then finally called twice – the phone just rang & rang both times, so guess I’ll use Turbo Tax this year – you guys are messed up this year!!!!

  21. I am needing to know a few answers:
    what software product does tax slayer use
    -what is the name of the software developer
    -what is the software cost
    webside url

  22. Hello I’m a customer of several years now, however I can’t seem to log into my account. Please contact me to help me with this situation. I need to file for this year and I need a copy of last years return. I am looking forward to hearing from you.

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