Contact Straight Talk Customer Service

Contacting Straight Talk Customer Service Center

Straight Talk is prepaid cellular service offered through Walmart. The concept of the plan is to offer service for one set amount per month with no contract or monthly service charges. Customers upload money onto the phones where they receive unlimited talk and text. Several plans offer unlimited data. A benefit of Straight Talk includes no credit check and the ability to start and cancel service on your terms.

At times problems arise and customers need to contact customer service. Customers tend to contact the store where the phone was purchased, with little to no resolve. Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Straight Talk provides a 24-hour customer support line for new and existing customers. Questions regarding billing and account information are the priority, but the customer care representative also is knowledgeable about the product and the available plans.

Phone customers: 1-8777-430-2355

SIM card customers: 1-855-222-2355

Mailing Address

Customers that want to send detailed correspondence to Straight Talk can send mail to:

Straight Talk, Inc.
Attn: Executive Resolution Department
9700 NW 112th Ave.
Miami, Fl 33178

Official Website

Customers visiting the official Straight Talk website have access to all the information relating to the services. The website features how the plan works, a link for customer support, ways to activate or reactivate a phone, refill minutes and a shop featuring phones, SIM cards, service plans and applications. Customers do not need to have an active account in order to access the website.

Customer Service Email

Customers wanting to send correspondence by email need to send communication to We sent an email asking if an iPhone will work with the service and still awaiting a response.

Our Experience

We reached out to Straight Talk in order to speak with a customer service representative. We encountered an automated system giving detailed instructions with a multitude of options. We had to press 1 several times in order to speak to a representative. We were placed on hold for approximately 5 minutes and eventually a live representative answered the call. He was polite and apologized for the wait. I asked several questions regarding transferring from an existing service to Straight Talk. He answered the questions with authority as if he was well versed in the product and services.

Aside from the unusual wait time, our experience went rather well. Not all experiences have similar ending. Was your experience the same as ours? Shout out below.

1 Star2 Stars3 Stars4 Stars5 Stars (323 votes, average: 1.46 out of 5)
Write A Review
357 Comments on “Contact Straight Talk Customer Service
  1. I just ordered a phone and had it overnighted for $14.95. I received the phone the next day but when I tried to activate the SIM card was invalid. I asked for a refund of the extra shipping and was told no with a rude explanation that didnt make sense. I still dont even know my phone number or when I will receive a SIM card that does work! This is my first time with Straight Talk and I think I have made a huge mistake. I am so frustrated right now I dont know what to do!

  2. I ordered a android from Straight Talk. When it came and I tried to activate it,it said I had no towers here. I called and asked why they sent me a phone that did not work here. They told me they didn’t know I could send my phone in and recieve a refund in 30 DAYS! Anyone looking for a phone. STRAIGHT TALK IS NOT THE WAY TO GO!

  3. I’m looking for help on my phone I got my new sim card but it said check restricktions -34 please help me I can not use my phone

    • i am having the hardest time ever getting that shipping box sent to me so i can return the phone i have had for only a month. it froze and non of the techs could help me so they said they will send a box so i can return it. today i spent an hour with them again and nothing resolved. im going back to walmart to return it now. worse CS ever.

  4. i locked my son out of his phone by too many pattern attempts and he forgot his password soo we r locked out how do i change the password or find out what it is thanks for ur help

  5. I purchased an LG Optimus Q from StraightTalk about a year ago, and have been very satisfied with it, up until now. It shows my 3g data icon working, however, when i try to launch any application or text someone, I’m unable to do so. I tried doing a factory reset, thinking that maybe if i just dump anything that may be affecting the phone settings, it would be ok then. I was wrong.

    It could not establish a reliable data connection to the server. I’ve tried this in multiple locations, so it is not just in one location.

    If I could get some help with this, I would greatly appreciate it. Thanks

    • If its a restriction 34 u have 2 go back to the activation zip code. Example u have pronvided the zip code 31826 to activate ur phone. That would be ur activation zip com.

    • Tap menu, setting, wireless n network, mobilenetwork,make sure uve it has a check mark. Turn off ur phone ang check ur web

  6. my phone don’t text or call. just added new service card and phone hasn’t worted properly since. first, it would not text; now i can’t call. 706-889-6911

  7. love my straight talk! have had this service for over a year, and i am very pleased. ive never had any problems, and my service seems much better than what i got when i was with att.


    • i agree, called 5 times and they dont understand a word i am saying, very frustration. what language do they speak anyway. im not against other languages however when i need a problem resolved and it cant get resolved with the language barrier. i felt sorry for the customer support rep, it had to make her feel ignorant, when clearly she just didnt understand me.

  9. For day’s now my phone will work for an hr or two, then it quits and I have to call there lovely customer service wich is a joke. Then I get to stay on hold forever!!!! I don’t recomend Straight Talk and will be reporting them to the BetterBuisness Buero.

  10. i have never even been able to reach a customer service person.
    My calls keep getting cut off by a recording telling me how many minutes and text i have left. If i can’t stop this i will quit straight talk

  11. I love the straight talk service because it is feasable with expenses, but ever since I have gotten these new straight talk droid phones they don’t function properly and stop working. I have had the most problems.

  12. The service center sux. i can never get threw. i like the price & features of my phone but when i make or receive calls, my screen shuts off. i can’t do anything but hit power button to hang up. what gives? I have mulititasking. Its a droid for christs sakes. help me out here

  13. i am attempting to use my new phone. is there a special process to get the service started. my old phone no longer works now that my service has been switched to straight talk. i have to have phone…

  14. I’m so freakin tired of straightalk been on hold forever and it’s getting on my nerves I will not recommend straightalk I will be changing company’s asap

  15. On 2-06-2013 I called twice in one day to contact Straight Talk Technical Support on both numbers and had to wait on hold for 54 minutes before finally hanging up the first time and as of 8:42 pm EST on the second try I have been on hold for 49 minutes and 23 seconds…..Hopefully this can be fixed or I will swith poviders.

  16. FINALLY!!!! After an hour and ten minutes I was connected with customer technical support. Yeah!!! If I actully had a life I might have missed something. TERRIBLE!!!

    • I believe I’m going to have to switch also, but I do like there plan, they just have an issue with there technical support. Hire some more people, im sure they are making a lot of money.

  17. My phone stop working far as me making calls, receiving calls, sending out and receiving emails. I tried calling last night and this morning and the number stayed busy. When I finally got through, I was put on hold for a long period of time, like fifteen minutes until I had to hang up because my break was up on my job. I feel like that everyone who had this experience on February 6 thru 7, should get an extra two days of free service due to the technical problem on their part.

  18. it has been most ridiculous situation I have ever had to experience .I bought phone from Walmart in Dec 2012 been trying activate it since : Dec 23 it is now Feb 9 2013 I don’t even have a phone now they r sending me one they say but I am not holding my breath.I have been told this several times.Sad part of this the phone was for friend I convinced them Straght Talk would be better for them .Boy did I open my big mouth.I will never tell another person I know to go with them but I would tell everyone find another carrier Boost or something..

  19. The stright talk “Tech” person is the worst representative of WalMart I have ever encountered.
    I tried to chenge my wifes number back to an old stright talk phone identical to the one she was using. It had gotten wet and I purchased a new one which she just dropped in the sink. The old one was functioning perfectly but UNREGISTERED SIM. I waited 30 min to get a human. Bad enough. Then the tech told me I could not transfer back to this phone. The exact phone that had this number a few months ago. The tech then said they had to send me a new sim card for it. I explained that this phone (Motorola flip up simple) had a permanently mounted sim card. She insisted they had to send me a new card. I asked how it was possible since these cards are locked in. I though perhaps we did not communicate well or someone had to tell me how to remove one. If so the sim on the wet phone could be transfered. This tech got rude so I asked for a supervisor. Instead of transfering me she said I would have to wait another half hour and they would tell me the same thing. I told her to transfer me anyway. It is required esp I wanted a supervisor in the states although this tech was english fluent. She made a nasty comment under her breath. She said she would transfer me rudely and then hung up on me. Totally rude, not well trained, treated me very poorly and it turns out it is TRACPHONE Really disgusting.

  20. I followed the steps to change my number and now I can’t make calls or send texts???? Someone help I have a Fiancee that travels and if I don’t answer he is going to freak.. Please help

  21. I refilled phone at 6:30 in morning. phone reads I have 30 days of activation. YEA RITE. cant make a call. I have called them 9 times so far, been on hold for 35 minutes with no answer, been hung up on when I ask to speak to supervisor, nobody can understand me and I cant understand them… WTF?????? How can I get a refund??

  22. I have had straight talk pretty much since it came out and I purchased a 1 year unlimited card and called tonight to activate it and it said it was activated sucessfully but that my service would expire in 3 months what the hell I aint even about to pay 495 and only get 3 months someone better fix this real quick

  23. I think what all these people are saying are the TRUTH! I just bought a new phone and having all kinds of problems with it. The light is set to stay on for 10 minutes. I turn on my phone and try to make a call and the light goes out. It constantly does this and I am so frustrated!! Where are the AMERICANS that speak English to help us with this???

  24. So my phone is saying no.service. I tryed calling just to be hung up on when i asked for a supervisor i habe emailed with no responce. Ive had it. Screw straight talk

  25. i need help on getting my phones signal coverage back please contact me and let me know how i can do that

  26. I have had straighttalk for about two.years and ever since i got the smartphone they keep shuttunofff my internet its ridiculoys i pay 45 a month!to have unlimited and i got the samsung galaxy s2 n january n they have shut off my data.3times already.ummm wtf im switchin back ti tmobile where they actually have 4g service….good riddance

  27. My phone currently has 28 days service on my screen and I believe I have already paid this once already this month then I get a message on my phone being deactivated and I can’t reach customer service to speak to a person to tell them this problem, I think it’s time to change my servi9ce to another company!!!!

  28. Ordered two phones online and paid for two $45 a month unlimited services. Tried activating the phone the day it arrived and spent hours on the phone with customer service after finally getting through automated hell. I get someone who I can barely understand. The next day I drive 15 miles to the nearest Wal-Mart. She can get the phones to make and receive calls. I take it home and the closer I get to my home town the bars are dropping off like flies. ZERO signal at my house. I make a second 15 mile trip to Wal-Mart to return the phones only to be told they did not accept returns. I finally give up and go to MY cellular company US Cellular (a customer for 10 years) and get two new phones for what it cost me for the two refurbished ones I got. NEVER again will I switch trying to save a few bucks sometimes just doesn’t pay off. Now I have to eat the $90 in phone cards and will be lucky if I get a refund on the phones in 6 months.

  29. I purchased the samsung galaxy proclaim. I have also purchased apps from straight talks google play store which they canceled after i paid for them. Rip off. I called e ery day for 3 months because every day my mobile web was shut off for no reason. Still having the same problem but not as often. Also when my wifi stopped working a very rude costimer service rep informed me i didn’t need wifi and made no attempt to resolve the ptoblem. I paid for it therefore i better have it whether they think i need it or not. Customer service at straight talk is a joke. A trained chimpanze would be more intelligent than any of the people i have spoken to at this so called phone company. I have already contacted the better business beuro as well as the attorney generals office. Next stop is a lawyer for a breach of contract law suit.

  30. i tried to get custom sv the took 4 days off of me when i put my new card on call me at 740 258 8827 help me earl

  31. I bought a Straight Talk Home phone. I have been trying for a over a month to port my landline number to this phone and it still isn’t happening. I have wasted countless hours trying to resolve this but no one can understand my problem and keep sending me on to “the most qualified person”So I guess no one is qualified!!! DON”T buy this phone!!!! They keep giving me a date and time that it will happen and then it doesn’t. It is just their way of getting rid of me because they don’t know how to fix it!!

  32. hi this is about my phone i spoke to someone at strsight talk about my phone ive been haveing problems with my phone ive been waiting for a new phone to be mailed i was told 3 bussnuise days i havent recieved my new phone yet ive been without a phone for almost a week my number is 978 302 3961 ive been with stright talk for almost a year and i want to keep it like that all i want to know when i will recieve my new phone in the mail thank u

  33. I got my new sims card today,but i don,t have a phone to call to get it turned on.My#is 304-893-2145 new sims # 89014104255937556629 i will leave my phone on.

  34. I have been reading these post that I found when checking to see how to change my son’s iPhone 4S. From a different provider to Straight Talk Local Walmart where we live say they don’t sell the SIM card it would need. Then I read it doesn’t need one. But after reading the problems. And customer service, I think we might be better off staying with his current provider even if it costs more.

  35. i bought a phone card and put it on my phone like i do every month. as far as i know it was advertized that i pay less and get the service for 30 days. 11 DAYS LATER MY PHONE IS DEACTIVATED?! this has never happened before i have been very happy with the service provided until this point so i would like this problem fixed or this company will lose another customer which judging by the comments on this page happens too often. so this needs to be fixed asap or i’m switching services in 24 hours

  36. Straight talk stinks, I would never buy another phone again, They never took the time to fix my phone said it was defective and send old phone to the company and well replace it once we will receive a new one, and its been 14 days , with talking to them people who don’t speak english. One person said phone is in the mail the other person said the new phone is on hold. I can’t take this anymore.. Now they lost expensive phone and still don’t have one yet.

  37. i love the service but having issues paying for service and cant understand the techs so if idont get this res
    olved i intend to disconnect

  38. Very frustrating experience. Every time I call they have trouble understand my questions because they don’t speak English well. I usually have to ask for a supervisor to get them to understand my issue.

  39. very annoyed because last week I bought a new 45 dollar card to add to my phone. then it said i had 32 days left. and then two days later it said it was deactivated. well i called and it took forever but I got it fixed. well i used my phone all morning trying to plan my wedding and doctor appt and now i tried to call my fiance and its deactivated again. d

  40. I bought a card from Wal Mart and came home to add the time and they tell me the card has already been used. How did that happen. I have been with them for 3 years and have never had this problem. They would not help me out except to tell me that I would get an extension for 5 days. Then on the 4th day my phone was deactivated. WTH. Of course, even with a receipt Wal Mart will not refund my money because I scratched of the strip on the back of the card. Now I have to spend another $50. This is crap. I am definetly contacted the Better Business Bureau.

  41. I have had Straight Talk for 31/2 years with no complaints. Recently for the last 3 weeks I have had a problem with making calls. Where I used to be able to make calls now (and it happened all of a sudden) I have no service. It has cost me business. Has anyone else experienced this. Please help. I know it’s no use in contacting Cust. Service. I was hoping for suggestions.

  42. Looks like I will b findin another carrier for my phone service . U say unlimited data & i get cut off of my internet. Then when I tey to talk to someone I keep getting send to autovoice . That is wrong… I will b contaxting BETTER BUSINESS ON THIS MATTER

  43. I agree with Allan. Lousy 411 service!!! Doesn’t even recognize the closest town to me where I do most of my business and need phone numbers the most.

  44. somebody keeps adding money to my prepaid phone, and i know nothing is free, it,s causing problems in my home and i need this to stop, i need a new phone number

  45. I have been trying to have to credit my account. I been charge twice for the month of July. I email them three time no reply also I call and call. The first time cant found my information and were ask all can of question about my card and back information so I hung up. Call on July 26 and now the computer is down really.

  46. What a joke. Bought a straight talk phone from, trying to activate the phone and they say the Serial number is not valid. Have been on the phone for over 45 minutes now and issue is still not fixed.

  47. Straight talk is the worse, I have been just about a week and straight talk still cant seem to get my phone right after I spent my money. Once my 30 days are up I will be finding a new provided.

  48. Sure would be nice to call customer service and talk to someone that speaks and understands english, this is the worst phone service I have ever had! I plan on changing my service ASAP! I will never have another straight talk phone!

  49. Sorry to say it doesn’t work. No costs to set up, just an hours and half minimum of trying to set it up with someone who speaks minimal if any english. Once it is set up don’t ever ever expect any sort of service.

  50. Well in that case let me explain. Fix our phone .our brand new phone is so slow it can’t watch tube or look at sites.I’m not up there working but if I was probly have our phone fixed soon even without calling.that’s what’s sup.connect me back to that fast server.again we also need a signal boost.out here in these woods lot of lost signals later than.sorry I can’t write to good.

  51. My phone wont dial out i keep getting a recording from version saying the number is either wrong or not in service i cant even call straight talk

  52. My new straight talk phone has already been activated but the carrier is a different one from my old straight talk phone and does not work in my area

    • telmex owns 55% of tracfone.they service straight talk. they could care less about customer service. just pay up and hope every thing turns out well. they deactivated my good phone when i returned their lousy phone. they agreed to credit my wife’s phone 45 minutes after being on the phone with them on another of their incompetent services. I called them the next day & asked about this. they said it was a mistake on their part and they couldn’t do it. unprofessional thieves.

  53. I had to change phones,back oct,28th 2013,which my auto refill date was the 26th,so i went to walmart and got another sim card,i told them i wanted to keep my same # i have had for many years,so they activated it and changed my # anyway .i finely got my old # back after throwing a fit and 3 hours on the phone with them ,they said that sence they had already charged my debit card and i had purchased the new sim card i wouldn’t have another auto refill until dec. well i got charged in i called and they said ok they will fix it and i wouldn’t have one due until january 28, my debit card was charged again dec.28 .and now can’t send pictures or recive any either

  54. My daughter got a but when.she.switched over to it from.another staight talk phone and the new one.wont letbher use her original email…why? she did have her number changed when she went to new phone. she would like to keep her gmail account but it wants her to go to yahoo??

  55. The customer service is HORRIBLE!!! We have yet to talk with someone who speaks American fluently. My husband ordered a SIM card and paid the extra $14.95 for overnight shipping…that was 3 days ago and still haven’t received it! We have called customer service a few times and the reps are always rude and refuse a refund for anything!! We will be going back to our previous service, and reporting this business to the BBB!! If more people make complaints about this, maybe the BBB will give them a horrible grade to match their attitudes & service!!!

  56. I ordered the Samsung Galaxy S III, they sent one that was only for Straight Talk. which I didnt need. I spoke with them and they said to send it to the returns department. Which I did via USPS and they documented its return down there. I included the invoice that I had with our name – order number EVERYTHING. He told me ” alot of returns had come in and they could not find mine…but if only I had attached the phones seriel number to the package” they could have found the item… but that I am out of luck – they cannot find the phone or credit me. $400. We are filing with Visa to contest the payment and have charges reveresed… Smar Talk WAS TERRIBLE!!!! Customer Service is the worst!

  57. I purchased a mobile hot spot. I have not yet been able to get the answer to the amount of GB left on my account. The technician said his system was updating. This went on for at least 5 minutes. I asked to be transferred to a service center in the US as he was unable to help me. He said his supervisor said HE had to help me which he could not do. I went to the website to check. It is unavailable. I gave up and added a card to my account not knowing if I should add it immediately (as I had no idea what the balance is) or add on end date. I added to end date hoping I will have service! VERY UNHAPPY with the poor service!!!!!!!

  58. i am trying to call to ask about home phone order it cant get know one all kind of certain button to push but never get thru a reprensentive upset

  59. I have had straight talk for over a month now. my phone stopped working yesterday and so i was on the phone with them for 7 hours straight telling my that i needed to fax them proof of my purchase and that i stole my phone.. that really pissed me off

  60. i cant even get a valid email!!!! havent gotten texts in 3 DAYS!!!!!! how am i supposed to call them if i dont have landline???!!!!! Absolutely RIDICULOUS!!!!!


  62. straight talk is a joke I have had trouble ever since I left boost mobile wish I had stayed with Boost half the time my phone don`t work I keep being told take the battery out & put it back in I even took it back to walmarts when it wasn`t working the guy takes the battery out & put it back in my phone wasn`t even a month old what a joke I recently moved from Florida & moved to another state tried to get an Alabama # what a joke that is I was given 4 new Florida # I was told I couldn`t change from a Florida # to an Alabama # don`t want to know what I think of straight right now when I get the money I will be changing companies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  63. the customer service is a joke. every time i have to call them by blood starts to boil before even speaking to anyone. i have not once ever spoke to someone who understands what iam explaining to them. they all barely know English none of them are American all from the phillipines i believe. UGH! what else can i say but it makes me sick even thinking about having to call them for anything. it is TERRIBLE!!!!!

  64. I order a phone plan online with debit card and was charged 16.53 two times heldout of checking allready but do not have info to acttovate my phone or any kind of info

  65. Got my card to work gave me a number,got to make one call then if fudged up my i phone,now it don’t boot up or nothing,just the apple symbol wtf,and they won’t take it back,I hat pe walmart I just burned up 60 dollars for what!!!!!!

  66. I bought a phone called to activate it and then had to do the *22890 thing its been two and a half hours and my phone still isn’t programmed and I can’t get ahold of anybody in customer service straight talk is a JOKE…

  67. there is no customer service!!! my blue voice mail light has been blinking for 3 months, cannot access it as I need a password, no password was given at the beginning. have gone to
    c/s 3 times with no response!

  68. I tried to add a phone card to my dad’s phone for him, but because he had not used it in a couple months it did not work. They had given his number to someone else. This means they get a free month of service and he gets screwed. The funny thing is, that is what 3 of the straight talk reps told him. He is disabled and n¾eeds his money as well ad his phone, but they took his $45.00 and he doesn’t get anything! What a bunch of crooks! All my friends and I will go to a different service and try to cause as many problems for those bunch of crooks as possible. In the end, they will be the only ones losing!

  69. What a joke of a customer service. This is so sad when corporate america out sources their customer service to the phillapenes to save a buck yet most of those employed can’t speak English good enough to understand. I just got robbed by the straight talk company. They debited my acct 2 times for 50.69 each time yet did not provide the minutes to my phone. I believe that this is fraud and I will contact the FCC and file a police report concerning this matter. Won’t trust those crooks with my cell service ever again

  70. I was charged twice by straight talk for a service plan. I know my first mistake was me giving my info for them to take the money out of my account. When I noticed this I called them and they wanted my credit card info again and I refused and told them in my account will show what I paid and what they took and I was not giving my cc number again and I was told until I did there was nothing they could do. I will 1) never give out my info again ever its cash from now on and 2) I will never have straight talk again I am furious over their horrible service!

  71. I brought my own phone and could not get someone to understand all I wanted was to buy a sim card for it. I have been a straight talk for over 4 years and the customer service rep. could not understand that . BAD!!!! service !!!!!!

  72. I have been with straighttalk since they started straight talk service. always said good things about the service sorry to say I don’t feel the same anymore. I have been having problems with my phone for almost 8 months now. I have been hung up on and everything by Straight Talk customer services. I only expected straight talk to fix my phone or give me a new one. they have troubleshooted my phone 4 times and still have not successfully fix my phone. I have never seen a company treat such aloyal customer so wrong. after this month I will no longer be going to straight talk ever again. have contacted so many different customer care people. and they tell me there’s nothing they can do

  73. I’m currently on a family member’s phone because my Samsung galaxy centura (from straight talk) is screwing up. Everything was going fine until apps started messing up.. My data is out of wack and I just refilled on the 29th of June. Facebook, instagram, kik, messenger, and everything else isn’t working. I can barely call or text, and now I don’t know what to do because apparently customer service is bad at their job. I’m just angry and confused. If I basically JUST refilled, why is it doing this? And whatever happened to “unlimited data”?????? Seriously..

  74. Today 7/13/2014@2:00p.m.e.s.t.,I called the crust.served”hot line”,after several prompt’s I was able to speak with a Live human being.She spent about 35mins.with me on the phone,trying to Help me with all my Multiple Issue’s that I have been Dealing with for 9 months or so.Until We both Decided it was best to Replace my Android Smartphone with a FactoryBuilt New One.I thought everything was fine until she stated she would be sending me a Email stating the proper address to where I needed to mail my phone to.But this was to happen once we hung up on my home phone.Here it is Same day,but close to 4 hrs.Later I have yet to receive a Return Mailing Address to Straight Talk so the Comp.can send My New phone to me.Once we Hung up.I said how is this person going to send me a Email when this is just 1 of the Multiple Issue’s I continue to Experience.Well here I am Up the Creek without a Paddle.And it is Raining.I sure do hope someone calls me to Inform me of Confirmation.If not,I really do not want to be Forced to Buy a New Phone.Warranty does not mean Anything.Still Paicently Waiting.Sincerely……!

  75. I was also asked to go back to Walmart and get the the “barcode” and this was after I had sent the serial number also requested. I fax the serial number which was on my receipt on 7/18/2014 and was told today, they didn’t get it. I have the fax confirmation number. The are still asking for barcode to port my number that they told me had been deactivated by them!

  76. Every time i call my pin number in i can not get them it is a recording i have called 7 times before i can get them!!!!!!

  77. I’ve had my phone since jan. this year u people won’t let me on facebook. What kind of game is this? Maybe i should go to a different company.Last 2 weeks…my facebook has been in spanish..another game. What kind of employees do u hire ?

  78. I concur that most of the reps barely speak English, or English with a very heavy accent that is almost impossible to understand. Today I was attempting to add more time to my account online from a card I had purchased at Walmart – I brought my own phone, so don’t have the prepaid menu – but the website was down and when I called to inquire about it, the person to whom I talked to said she didn’t have that information. Unbelievable. We went back and forth until I finally asked to speak to a supervisor. At that point she claimed that she was a supervisor, which I sincerely doubt. I then asked if they didn’t have an IT department she could transfer me to that might be able to answer the question. And at that point she said she was the IT department. So, let’s review: the woman is a customer representative who also happens to be a supervisor and is in the IT department, all at the same time. The trifecta. What are the odds? Eventually the website did come back online. Straight Talk’s customer service is right up there with Comcast.

  79. my straighttalk phone froze up when I went on line to view videos.Now I cant make or receive calls.What do I do?

  80. Customer service is very bad they farm it out to some foreign country never understand what they say. Had a problem with a Samsung Galaxy phone sent it in for replacement and what I got was a cheap replacement, worth 100 less then my phone. emailed customer service to complain said they could not handle through e-mail and gave me a number to call it was track fone. They apologized and said send it back and a proper replacement phone would be sent in 3 to 5 business days. Five days went by and had to leave town for a week Since I know UPS will just drop and run checked everyday for notice of shipment never came. I was going to have someone come over and pick it up. Come home and find wet box sitting at front door. Check tracking number its been sitting there for 5 days. If it doesn’t work they are going to replace this phone as well I don’t care if the tag is turned pink.

  81. I just bought a straight talk phone and I come to realize that I cant call my family in central America. I was not told that the $60.00 unlimited international only apply to certain contries. Now they expect me pay $10.00 more so I cant loose my plan. This is false advertisement. I feel that I should be reimburse for my time, troubles and stress and frustration. I was not very helpful over the phone. What disappointment!


  83. I have been trying for 3 days now just to get my number ported over. As for now, I am without a phone as this is the onlyone I had. I will NEVER reccomend Straighttalk to anyone. These people do not know what they are doing. But they are causing a lot of frustration for a lot of people and they know it, but don’t care.

  84. My husband who is very ill with cancer 2 times I have put minutes on his phone and even switched a phone and the minutes are not even on the phone. I cant even talk to a human. This is the only phone he has to get in contact with me. I have to work. What happens if he has an emergency. I am very upset. That I can not even talk to a human. I think it is very bad business. I had my phone from straight talk for 3 years and never had a problem until now. I think they need to have an option to talk to customer service after everything with his phone I am going to have to go to another company.

  85. This is the worst company I have ever done bussiness with. I called about my phone service. Was on the phone for well over an hour, was tranfered to multiple different people. Each time I had to go through the same spill again. Is there no communication within this company??? Then after the last girl decided to transfer me to someone else, she hung up on me instead of transferring me. I call back, get transferred to three different people this time, and was then hung up on again. What a terrible company and what sorry customer service. This company should be ashamed they are actually taking peoples money. They provide no customer service.

  86. I tried to get my old phone number put on my new phone I was told I had to active both phones the old phone buttons don’t work all the time. They said they couldn’t change the number at this time so now I have a phone that doesn’t word with time on it and a phone with time that does I had to pay double the price and I can only use one phone STRAIGHT TALK PLEASE FIX THE PROBLEM

  87. I tried to reactivate my wife’s phone, the so called 24hr customer service was closed. The message said it was only open for four hrs. a day EST. So much for 24hr. customer service, just bad business.

  88. I also have tried to change credit card numbers and for 2 months they tell me everything is ok. We today my phone is off. I have tried unsuccessfully to get those people to understand what I want but if it’s not on their script they cannot understand. This is the worst customer service of ANY company I have ever had. For Gods sake hire Americans that can speak our language. Tomorrow I am going to Verizon.

  89. I have read most of the comments, DISTURBING. I too cannot charge my phone by the port, I luckily, have a second battery & a battery charger. I’ve had this service for a while & haven’t had to deal with customer service yet. But I’m getting ready to call them in the morning. My text messaging has gone crazy on me all of a sudden. Sum of the people I message is like all of their replys are at the top & mine are all below theirs. So I have to scroll up to read their replys but if I can’t get any help, I will probably just buy a new phone. Guess all of the complaints are awful compared to mine. We shall see what happens.


  91. I have been trying to get my phone activated .I gave all info to customer service ,they said i would get an e-mail. I have not received anything and my phone is not activated.I need some answers.

  92. I have been trying to get my phone activated .I gave all info to customer service ,they said i would get an e-mail. I have not received anything and my phone is not activated.I need some answers.

  93. This has been the worst service for the last 6 months that i have ever had ,looking for a refund on my last payment, I have a new phone co . Good by STRIGHT TALK WEEEEEEEEEEEEEEEEEEEEEEEEEEEE.


  95. I have 2 phones from straight talk and today they both won’t make calls I can still use the internet, receive phone calls and text but I can not make calls anyone else having this problem?

  96. The online help is a joke waited for several hours and then again the next morning for over a hour . Never got to speak to anyone. Then when they switched my phones from one straighttalk phone to another disconnected old one but didn’t turn on the other. Still I have not heard a word. Still no phone service on the new one. This happens every time I have bought a new phone.

  97. my service was off for 8 months I bought a straight talk card to activate my phone unbeknowing an no clerk informed me that once I used the card that it went on someone else”s phone that have my old phone number and I expect to be recompensated for the 50.00$ I am now out of due to straight talks negligence I wasn’t informed prior to the transaction will be writing the corporate office..

  98. my service was off for 8 months I bought a straight talk card to activate my phone unbeknowing an no clerk informed me that once I used the card that it went on someone else”s phone that have my old phone number and I expect to be recompensated for the 50.00$ I am now out of due to straight talks negligence.

  99. i have been trying to talk to someone for over a week and cannot get a person to answer my questions. I also sent a text from my straight talk phone with no reply

  100. I tried to add minutes with my debit card and it took $51.62 off my card and I have no minutes!!!!!!!!!!! Then they said they didnt take it. I WANT EITHER MY MONEY OR MY MINUTES!!!! Not a happy person right now. Live chat is a JOKE!


  102. The worst customer service ever in the history of customer service. Can we please bring back these jobs to America. Have not yet got an English speaking person. It is a nightmare. all they can do is repeat the question in broken English. I was asked seven times “the first name of my mailing address”. This is the worst part of straight talk service. The customer service.

  103. I called to give them my new credit card # ,since my old one was cancelled ,and I WAS ON THE PHONE for 1 hour and 4 different people and never did get set up.all I wanted was to give them the new # .

  104. I have a straight talk ph. that is hanging up..(freezes up) can I put my time on my other straight talk phone? plz help

  105. I have a straight talk samsung galaxy s3. I bought a 30 dollar service card at walmart. When I tried to use the card to add air time to my phone it said that the service pin is not compatible with my device. Does anyone know why this is or how I can get my money back?

  106. Do not consider straight talk as a phone service. They have spent over a MONTH replacing a defective phone under warranty, been promised for almost 3 weekis on 4 different callos that it would be to me in 3 to 5 days. Though it still has not been shipped. They have the worst customer service I have ever been subjected to, maybe ever and I still don’t have a phone. Just don’t do it.

  107. Just bought and activated Samsung Galaxy thru straight talk this week. Love the phone, hate the customer service. Have had to call several times, not sure if reaching Phillipines or India. I have a hard time understanding them and they don’t understand what I am asking. Highly frustrating. They keep having me repeat. Also thought I was getting the $45 a month plan, but when I went to set up auto pay for refilling each month, my rate went up to over $49 a month because they tell me I am using a credit card. However, if I go to store each month and pick up a pre pay card, it only costs me $45. I am ready to take phone back to store and sign up with Verizon! I would never recommend or want to use straight talk again.

  108. not really pleased with straight the understanding was they were nation wide,using all carriers..not so my current phone is only verizon too many blind spots across i liked..this phone restricts me from posting pictures on facebook.i drive a truck for a living.people like to see my pictures..cant even post them..from when i started using straight talk til now i noticed its quality going south..

  109. I have had straight talk for about 5 years now. I have never had a problem. I would highly recommend straight talk to Family, Friends and anyone else.
    Great Service even while traveling. Good Customer Service.

  110. I am a long haul driver. few if ay truck stops have payphones, which is one reason I have a cellphone. far from the only reason, but it is one of them. My straight talk phone has stopped dialing a few numbers in my directory.When I call them about it, they were willing to tell me to find an alternate number to call from or they could not help me. I was about a week away from the house and none of the places that have truck parking seem to have payphones. I can use my phone for about 5 of the numbers in my directory, the rest say “this number is invalid” or “this number is not available at this time, please call again at a different time” or go to a perpetual fast busy. I left Verizon because of bad service. I would have to buy a new phone and get a contract if I leave straight talk, but at least I could TALK ON IT. At what point does the script reading idiots realize they are about to lose a customer, and do they care!!!!!!

  111. I agree avoid thiscompany….i can actually look out my
    Window see a tower and have two service bars…they
    Say its the phone…funny my nephew has a $15
    Phone works ten times better.. and dont try to
    Customer support.. unless u speak spanish or what
    Ever it is…

  112. Called in for help on a phone transfer on another phone needed help setting up. The lady I talk to did not know what the heck she was doing after the 3rd time she told me the same thing and I told her the same answer she hung up on me. I was floored.

  113. Can someone tell me who to contact straighttalk and cancel the auto payment. I cannot get any information and how to do it.

    Please help.

  114. well after reading all the bad customer service reports, maybe we all should start contacting the FCC. Let them handle straight talk. As soon as I get address will post.

  115. Seriously never had bad a service. i brought my iphone to them and had to buy the sim pf course thinking this was gonna be the answer to me finally getting a phone again. and BAM! everyone i gave my number to says that at one point or another they had been getting and sending texts to someone else stating the persons name and everything that this girl has my SAME NUMBER!!!! now someone says that shes facetiming them cuz i wasnt facetiming anyone so had to be her. now customer service acts like theyre so busy that they can’t solve this i havent even spoken to a live representative yet. kmnew i shouldve went with metro again! never had an issue. this was too good to be true i knew it just wanted my iphone to stay my phone grrrr.

  116. my strait talk phone was stole almost new service card on it want it shut off till i get another phone last time yall allowed somebody to change number so ill answer my securty answers and want to make some harder ones where theifs cant get my stuff that easy please cant afford keep waisting my money

  117. I’ve always had a good experience with the customer service representatives until this morning. I called to purchase a service refill card as I have done several times in the past, spoke to 3 different reps who asked me for information that they should already have in the system and still didn’t get to purchase a refill card. Bottom line is that my address is incorrect in their system all of a sudden but still makes no sense after I’ve given it to 3 different people this morning.

  118. I have an unlimited account with straight talk. I realize they throttle back after so much data usage, but they have just told me thru data usage I will no longer be able to use internet ,email , via mobile networks. I’m trying to get a person to speak to to find out why with 877- 430-2355 no. to no avail. there is no customer service option. if I can’t find out by Monday will cancel service.

  119. I am very disappointed in the service of this company I can never refill my phone and it never lets me talk to an actual person I try and try and I will not waist my time on this no more! this is a very unprofessional company!!!!

  120. Yesterday I bought straighttalk sim/time
    Change from att. Happy with them just 1gb not enought.
    Activated phone yesterday with stalk still no signal. How do I know it’s going to work??? After readi ng complaints I’m wondering if it will ever work. No use calling cs from the complaints that are listed. I’m unemployed and on fixed income. Guess I’ve throwed $60 of my food money away. If they don’t activate my phone by the time I get to att today I’m buying att time and do without food. Shame on them! Walmart makes a lot $.

  121. I have had my straight talk service on auto refill at least one yearChristmas 2014 I received a new Samsung phone. I called straight talk, and changed my service over to the new phone. This has been working fine till feb.27,2015. suddenly I had no service.Called straight talk. rep. told me I was no longer in auto refill. My credit card was charged for service on 1/28/15 for service. Rep said I would have to pay to have my phone reactivated. I said ok because I didn’t have any choice . I am very disappointed. Explain please

  122. Straight talk sells Lie’s unlimited data BS, 24hr customer service BS
    Walmarts plan has to be better then straight talks, I’ve had nothing but problems 4 the past 3-4 years


  124. Phone worked for the use I purchased it for. Now I can’t get live customer service to respond. There is no option on the web or the phone number provided to talk to a live representative. Getting frustrated. Have been on phone and internet for over 2 hours.

  125. I love Straight Talk, I have had it for 2 years and never had a problem with them. I am purchasing my third phone and will continue to use Straight Talk as my carrier.

  126. Awesome Phone they’re loosing charge while being turned off.Have had nothing but headaches with straight talk phones.

  127. Having trouble getting voice mail info when following ALL of the instructions from customer service. Very frustrating!!!!! Cannot even change password access without the darn thing cutting off…….H E L P

  128. It appears that 30 days is only 28 just found out my service is off because it expired 2 days before my 30 days. Can’t get human of phone so I had to run out and refill my phone. Will be changing phone service.

  129. im not liken this ,, wat happen to my google play store app ,, its ben months i cant use it ,, and no one seems to know why ,, omg so not cool

  130. I Bought a straight talk phone a week ago and I was suppose to have unlimited talk,text,data ya right no unlimited data like it said it was. My phone wont let me get on the interenet wont let me do anything. Its pretty crappy that straight talk is ripping people off. Get alot of people for money we barely got. I am filing on them cuz I want my money back pluz some.

  131. Sorry I didn’t read these comments before I bought a Straight Talk hotspot. Nothing but trouble. After four days on the phone with customer service, they sent me a replacement device that was reconditioned and wouldn’t even hold a charge. Useless. The worst product, the worst service.

  132. 2. if there is a live person anywhere in this company I have been able to find them. if anyone knows how to talk to a real live person at straight talk , yell it to the world. first problem I ever had and no help , except push no help. I could not rate them lower.

  133. Before we signed up for Straight Talk we knew its customer service had a poor reputation. That, however, did not prepare us for just how miserable that “service” is. For each of the last 2 months, despite our being on a continuing service plan, our phone service was cut off on the last service day of the month. The next morning, it has required a minimum of 3 telephone calls and a total of about 75 minutes to have service restored. When I have asked for an explanation, we’re simply transferred to another number and placed on hold for 20 or 30 minutes necessary for us to give up and call the support number we started with -extremely exasperating!

  134. I have been with Straight Talk for 8 years and things were good in the beginning but for the last 3 to 4 years, everything about them is terrible. I have recommended them for years and had strong influence so it will be easy again to influence many others away from this organization. I say organization because I have never spoke to anyone I could verbally understand. I have been on the phone for 4 hours straight today with them still trying to activate a phone since Sunday. They give us the run around about a SIM card replacement and the others don’t seem to know anything about it. The lie, they are not loyal, and they are extremely rude. When I mentioned the 5 days we have been without service that was already paid for, they said they will not make this right. I am also angry about the fact that I finally agreed to take part in the survey and not yet received a phone call. This is only the beginning of their troubles for me. I will see that someone is held accountable after this episode.

  135. They have the worst customer service! My service charge went from $46.27 to $50.47 in just 3 months! When i called customer service, i was given a different reason from multiple representatives. One supervisor hung up on me when i questioned the price difference and she could not explain. The refund department said if i wanted a refund she was going to DEACTIVATE my phone before my service date ended! All i wanted was a refund of the difference i was overcharged. This poor customer service has definitely encouraged me to look for another provider for both of my phone lines!

  136. I had this phone service for a year and thought it was great until I bought a phone online from Straight Talk. I got the phone and three days later I’m still have no phone service. The phone does not work and I was told my money would be refunded to me within 30 days after I send it back. The phone techs argued with me that the phone was working when I told them I could not call out and had no dial tone. Two days later a rep called me – I asked them to call me back since I was driving and could not talk,the women told me she would call me back in 5 min. That was last night and I’ve not heard from them. I’m out $271 and can’t call out on the new phone I bought.
    Kim in OKC

  137. I had my phone for about a year and found out it was not able to update its firmware. I decided to switch to Verizon and had paid for the three month plan and used only three quarters of the first month called customer service and spoke to a rep told her what I was doing and asked if I was able to get a refund for the remaining two months she said yes and asked for the last four digits of the credit card I had used. I told her it was not transferred yet and I would call back when it was. Well I called back and they told me the rep had given me the wrong information and I was not entitled to the two unused months of time that I paid for. As far as I am concerned they are a bunch of crooks and liars. Stay away from this company

  138. I bet I will never see my refund from Straight talk. They have all the information, but I will almost bet the refund will NEVER come. THEY ARE LOSERS IN MY MIND.

  139. The worst customer service ever. Getting some one is impossible!!!!!! I am told that my phone is activated, however, it still says is deactivated when I try to make a call.

  140. well using 10 dollar global unable to call Australia as after dialing number keeps telling to dial number no luck but can call on different phone and get through, maybe they be better off using smoke signals.

  141. I have bought two phones from straight talk the last two months.
    Nothing but problems. And now, I paid money from my debt card for minutes…never did get my minutes, I used up the last of old minutes, I can text but no minutes…I paid for minutes I did not get… so what r u going to do about it?

  142. I first purchased my first Straight Talk Phone (a Samsung) four years ago and I had no problem whatsoever with their service for years. Then my phone died and I replaced it with a Motorola two months ago and lost 4 days of service credit switching my phone over (in addition to several starts and restarts and it worked “okay”. I lost that phone in traffic last Friday and had to buy a new LG Sunrise. I have 13 days of service remaining and at current I have no Phone service. How can I call them when I have no other phone and I am y myself??? I am turning these reports over to the Michigan Attorney general–I had no idea so many people have been treated so poorly by this company…I am also contacting Walmart for whatever good it will do me…

  143. i been with straight talk for a while. like the phone but would like to be able to buy a card for 500 minutes no text because i don’t text for 10 dollar’s.

  144. I have called 4 times and spoke with 6 different support reps and I still have a problem with my phone. I’ve only had this phone for 5 months and it is a terrible phone. The customer service staffs English is as bad as the phone itself. They keep telling me to do the same thing and I keep telling them I’ve already done that and it didn’t work and they tell me to do it again. Wish I have never left Verizon

  145. My voice mail stopped working. The first representative told me I needed to begin by deleting text messages on my iPhone 4s but could not explain how to do it and I had never done it myself. I told here I did not see the connection between text messages and voice mail. She then hung up on me. I googled it and learned how to delete the text messages. The second representative told me the first representative was wrong and that I did not need to delete my text messages. She gave me a number that she said was for retrieving my voice mail messages. It was not. It gave instructions on how to set up the greeting on voice mail. She reset my voice mail at her end, but it solved nothing. I still cannot voice mail messages that have been left including my own test messages.

  146. I have been with straight talk for a while I haven’t any problems until recently. I bought an LG phone it factory reset on it own. I was upset but then it happened 2 weeks later than again the next week. I called straight talk. The phone hung up in the middle of the call. I call back was on the phone for an hour. I was told they would send a box and I was to return the phone then they would send me another. Waited a week called back I was told they sent it to the wrong address stayed on the phone 35 minutes that was 3 weeks ago never got the box. I am very unhappy.

  147. I called about my phone, that I can hear others but they cant hear me. I was told to send the phone but I have a question. I wanted to send it after I had the other in order to get my pictures off the phone plus music. Is that possible or not????

  148. I cannot access the internet for 2 days. I go to Walmart to buy my $45 refill card and they say they can’t sell it to me because of carrier issues!!!!!!!!! Can’t get a hold of any one to help me this is ridiculus

  149. I received a text from straight talk saying they were slowing down my data. It is an unlimited 6 monrh phone card. Sounds like they are limiting it to me

  150. This is the second month I will have to fight with customer service to get them to charge my credit card and get my service back on. I have had this service on my credit card for around 5 years and never had a problem. They will not renew my service with my credit card unless I force them to.

  151. Need to update payment info / credit cards / cannot get it to accept a new card. Need help!!! phone locked up

  152. I am always getting a recording telling me how much time I have left on my service plan. They interrupt conversations and block calls I am trying to make. Customer service says that nothing can be done. Customer service stinks. Straight talk stinks.

  153. I have to say that I have loved my Straight Talk Service and would not consider another provider. I have had my phone for 4 years and it has been virtually trouble free. I recently had to call and change the credit card that was being used for my monthly fee. No problem. The service was polite and efficient. I also had an issue receiving voicemail messages but that was also handled politely and efficiently through their technical department. I am sorry to read so many negative reviews. This has certainly not been my experience. I have recommended Straight Talk to others.

  154. My husband bought a card to add service to his phone… they added the service to another phone that we don’t own. They said we do have this other phone. Really where? Id like to know where the heck it is… 4 hours later and 4 customer service reps later nothing was accomplished. The customer service reps were rude, incompetent and couldn’t do anything but ask for personal information. Sent an email to the customer service department because we were hung up on by last representative. Nothing got accomplished but aggravation. DO NOT DO BUSINESS WITH THIS RIDICULOUS FOOLS!

  155. I have had straight talk for several years since it was available in Michigan. I have had 4 different phones all from walmart. I currently have an Alcatel A851L. It is not an Iphone 6 but serves me well. I am very happy with coverage although I had a replacement phone a few years ago that was on a carrier that did not have coverage in my immediate home area so I returned it for a different version that was on ATT network and it worked great. I am very happy.

  156. this company is an absolute waist of time and money.i they have no clue how to solve a problem with there phones.i plan on making as many calls as I can just to complain and I hope anyone who has been burned by this company to do the same.screw this company there worse than sprint.

  157. I had called to find out how to find Minutes remaining on the Lg 305C 1ST TIME was talking Richie was looking for an answer and on hold for 35 minutes and was discounted. I called back and was on hold for 59 MINUTES!!!!! REALLY BAD CUSTOMER SERVICE!!!!! I Had talk to the rep Bethel, she told me to call the customer service line direct, the only thing is I don’t want to be on hold for 59 minutes just to find out my minutes. And I would need a pass code every 2 weeks. No thanks!

  158. don’t buy the $30 phone card if u don’t have a flip phone cause doesn’t work on all the other phones…. should have that on the card and now out on $30 cause they failed to mention this….

  159. I will never do business with Straight Talk again. I turned my phone on day and got a message my phone has been disabled. The phone immediately shut off. I had just purchased a refill for thirty days one week ago. I called straight talk and was told they wanted me a box that I would receive in three days and I was told when they got my old phone back they would send me another phone. So it takes three business days for me to get a box from three days for me to send it back to them and three days at least for me them to send me another phone. I can’t afford to be without my phone for a total of nine days. Had to go get another phone. wont do business with Straight Talk or their parent company Trac Phone ever again.

  160. I spent over an hour on the phone trying to get minutes put on my Grandson’s phone. I got 4 customer service reps and gave TWO Different credit cards and I was supposed to get a confirmation by e-mail but as of noon today I have not gotten an e-mail. I called again today and ANOTHER broken English was trying to find if the phone had minues put on and send me an e-mail but he ALSO hung up on me with No ANSWER.
    This is a BAD BAD company. NO ONE speaks ENGLISH. I need an e-mail with a Confirmation No. Today

  161. I called 2 times to activate my phone and could not understand
    the woman and she hung up on me and never called back.

  162. I purchased a plan to activate an old phone 3 days later I paid for my present plan and they turned off my main phone and never turned on the old phone and cant get in touch with customer service the employees seemed not to understand simple instructions

  163. the worse customer service EVER,, for 5 plus hours I tried to get help transferring number of phone , not only did they take 5 hours for someone to even understand ,,, they stole my minuets and had to repay for them and no refunds.. and I am still trying to get my other phone 300 dollar phone fixed , I am still owed 2 phones anyway never got resolved. as a family we each have phones

  164. I paid my phone up for a year…. I got another phone and wanted to transfer my remaining minutes to another phone and was told I could not do it because the phone had been inactive, I think is what they say… I have been told so many different stories …. I have been on the phone with several people and everyone says I can’t transfer these minutes.. this is several hundred dollars that Straight Talk has stolen from me… I think this is very wrong… and I intend to try to do something about it including talking to an attorney… I can not believe that I can’t transfer these minutes or get my money back,,,, this is STEALING…. from me…. Kayla Cloud

  165. My daughter has been on my phone trying to fix a mix up by customer service for 4hours and still can not get them to understand what she needs from them. They have totally messed things up with 2 phones. Talking to someone from Colombia! This is crazy!!


  167. I purchased a Straight Talk hotspot while we was camping at the local Walmart was told that it worked off Verizon towers. I also purchased a $40 4GB card at the same time. Could not activate the hotspot because we had no service, while talking to the tech. support person they told me the model I had worked off ATT towers, so I returned that hotspot and ordered the correct one from The tech support person said when I received the new one to call and they would transfer my balance to the new one. I received the new one and called tech support, naturally I talked to a different support person, he told me he had transferred the balance of the $40 4GB card to the new one. So 2 days later when it came up and said I had 0 balance and no data left I was really surprised. Called tech support to check if they put this $40 4GB card in the new one, they told me that they could not do this. I would not recommend this company for anything, I thought I would save some money but it ended up costing me $40 for nothing, plus all the trips to Walmart to return these. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

  168. The worst Customer Service I have EVER dealt with. Ordered my 3 month plan and when I called to activate…took about 30 minutes with a disconnect once. Still do not have my minutes and as long as I have been using ST I will be the first to turn people in another direction. I am going to look at another plan today and Walmart will just have to refund my money…no more patience

  169. today I tried to make a phone call we are set up on auto refills my phone were disconnect with no one telling me. WHAT WRONG WITH THIS COMPANY

  170. Added a service card and my service is not working! Not very happy!!!! I’ve been a loyal customer for to long to be without my service and think I should be compensated for losing almost ½ a days service waiting for the service dept to open !! Unsatisfied customer

  171. Bought a straight talk phone and had a walmart rep. secure my same no#. Rep. said wait up to two hours and it will be ready to use. Nope, It gave me a different no#. and a caller I.D. of a Robert ???????..Back to walmart to the rep. He called straight talk and found that was the wrong sim card for the phone I bought. SO straight talk is using used parts on their new phones. Four days later I”m still waiting on a sim card and haven’t had a phone I paid for the minutes already. Won’t happen again and I will surely spread the word .

  172. As of Sept. ! I can’t get in to my phone it is locked and wont let me unlock it what am I to do to get in to my phone???????????

  173. Upgraded phone – Husband did on the phone- My contacts not on my phone (541) 390-1175 and I am not able to add his phone to the account I have listed on line – I deleted the old phone but when I try to add new one for Jim (541) 350 -1459 it says already on another account- Could not get anyone to talk to- please fix or call me on home phone (541) 419-9403
    Also – can’t seem to put nickname on Home phone HELP!

  174. I had a straight talk phone that was bought from an owner. I reactivated it, had a month service on it, went to refill my card the day after it was due. the automated cs rep then said it would take a while, and then I was hung up on. I called back and tried to refill, but was informed that the pin was used. assuming I had service.
    The next day I tried to use my cell and it had no service. Why, and where did my money and service go? I need it. I cant believe that a company of this magnitude would resort to theft.
    Very disappointed in this company

  175. I have tried multiple times to get a live customer service through the 800 number and it doesn’t allow it. Please let me know how to get a live CSM

  176. i have purchest the lg sunrise an i have had to return it twice this phone has alot of issue walmart has returned it but its a pain to plus i loose all my info again my pic ect,,,,,, the first one wouldnt boot up the second one wont charge im very disapointed in this phone

  177. I hate Straight Talk ! Worst money spent ! I have two $30.00 Straight Talk cards that I can’t use on the type of Straight Talk phones I purchased from Walmart! Neither Walmart or Straight Talk will refund my money ! I’m out $60.00 plus tax !! I’m NOT the only person this has happened to !! DON’T CHOOSE STRAIGHT TALK !!!

  178. I want to speak to a person this is an awful experience
    can’t even get technical support
    all i want to do is refill for the next month out of my checking


  180. sent my phone back because was not working properly and bought new phone. I was suppose to recieve a thirty dollar gift card for walmart to reimburse me for the phone sent back and I have not recieved my gift card. Reference number 86585633 tracking number on phone was1z8w0w179097288629

  181. Why should a person have to pay a tech to get information when Straight Talk is the one who made error. I am very disappointed in customer service and am going to report theft to BBB.

  182. for the last 3 month I have being buying a card and suppose to have unlimted text calling and pic but I have not been able to retrieve my pic. everytime I call no one is able to help. I’m so very frustrated with this issue. I’m paying full price but getting limited serve.

  183. Returned my straight talk phone for refund. Was received Monday and I still haven’t received the refund. When can I expect it?

  184. Ordered 2 starter kits thru their website and my credit card now has fraudulent charges with their name on the charges.
    I know several people that have StraightTalk and they’ve never had any issues but now it looks like their credit card service has been hacked. I called their customer service and the rep wouldn’t believe me. I’ve been emailing and reporting it everyway I can think of so hopefully they get it fixed.

  185. I am very dissatisfied with straight talk right now. I bought a new phone and have been on the phone for 4 days now trying to get it working properly to no avail. I was told to return the phone and did so and now the new phone is the same way. Technical support is out of options and don’t know what to do to fix the problem. So we were told once again to return the phone. If we do this will be the third phone. I am very disappointed right now in straight talk.

  186. I am having the worst customer service ever with Straight talk. My phone stopped working, and was told to mail it back. I was told 3-5 days I would have a new one fed-ex to me. It has now been almost 3 weeks and still no phone. I can not get a straight answer from anyone there. I have been told it was shipped, and given bogus tracking numbers. then I was told it was on backorder, and don’t know how long it will take. nobody will help me on this matter. I get put on hold for hours at a time. I have been without a phone for 3 weeks, and don’t have any idea on how long this will take. this has caused a big inconvenience for me. This is the only phone I have, I do not have a land line at home. If I had an emergency there is no way for me to get ahold of anyone. that is a problem, and Straight talk does not seem to care about its customers. they do nothing to help.

  187. i recently purchased a phone from the official straight talk website when i received the phone it was defective and now its been 3 days they were suppose to send me an email with a return label to send the phone back and its just one thing after another and needless to say i still have the defective phone and have not resolved this matter… 2hours each day i have spent on the phone with customer service im soooo frustrated with all this!!!!!

  188. I just called and reactivated my phone. I paid for it, but still have no service.I may have given the wrong zip number.

  189. It is impossible to speak with anyone at straighttalk. This is the worst company in existence. I recharged my phone yesterday and today it’s telling me there are no available minutes. I CAN’T GET IT STRAIGHTEN OUT THRU STRAIGHTTALK. I absolutely HATE THIS COMPANY

  190. Yes I was having problems with my phone being slow to connect to the internet.So I restarted the hold phone over now it want come back on or do nothing.

  191. I have been a customer of straight talk for years, However when my flip phone died in september and I had to purchase a LG 305 at the store, every 10 days I am on the phone anywhere from 1 to 3 hours with someone in the phillipines saying they have fixed my connection so I can send email/ & pictures which I had NO problem with my flip phone. NOW Saturday night it did it again. FAILS to transmit, However it TAKEs plenty of data KB from my balance. I am really frustrated. “Sean” told me he would call me back when he had the problem fixed, I have NOT heard back from him

  192. It pretty much stinks. They deactivated my phone with no alert whatsoever.
    It was only a minor glitch with my credit card issuing new cards and changing the expiration date. I went online to edit the credit card info and that still isn’t enough to get my phone reactivated. They don’t allow any email communication at all.
    Very poor customer service!

  193. I have been very dipleased.I was on the phone about 30 mins while customer service had me on hold w/ her not telling me anything but give me a few more mins then phone begin making a lot of noice at 3 different times and I hung up because I wasn’t told to hold on if phone made loud sounds.Then customer service by internet wanted $39.00 to answer question.

  194. The worker good.Hear is my compliant is I bought a new Samsung Galaxy S4 but was having problems sent that back they sent me a recognition I thought that I was getting BRAND NEW ONE. New for a recondition I am upset with Straighttalk I do not want someone’s else trouble.And also paid close 400.00 and now have a recondition one

  195. Customer service is terrible!! Nobody knows anything! Service is incredibly slow. I lose service for no reason and have to wait forever for customer service!!

  196. I contacted straight talk about a refund and this is a nightmare trying to get my money back. I would not recommend them to no one service is awful in southeast texas.

  197. I HAVE HAD STRAIGHT TALK FOR ABOUT 4 YRS. NEVER HAD ANY PROBLEMS WITH THEM UNTIL NOV 15. WHEN THEY TURNED MY PHONE OFF. I HAVE AUTO REFILL AND WAS NOT DUE UNTIL THE 21ST. WHEN I CONTACTED THEM THEY KEPT ME ON THE PHONE FOR 42 MIN FINALLY DETERMINING THAT MY NUMBER HAD EXPIRED. WHAT BS IS THIS. cannot find anything about number expiring and for sure not when I still have min left. Didn’t even have the courtesy to notify me ahead of time. After 42 min she said all she could do was to give me a new number with the tine I had left and to hold on, then hung up on me. Still have no phone.

  198. This is the 2nd time I have gone with straight talk. The first time they tried screwing me out of my minutes that I just put on the phone, then they tried cutting my service off after I put my minutes on, Had so much trouble then and now I purchased another phone with straighttalk the very end of Oct., and now it’s gone haywire, They had to send me a box so I can return my phone before they will send me a new one the I hope is new. It’s been over 2 weeks now and I still cannot call them because I have no phone. I think they are a rip off. I hope they post this comment

    • just send me my phone, I live alone and I am disabled, I need to communicate with my family or for Heaven bids I need an emergency. I have no way to contact anyone. Isn’t this a nice way to treat their customers.

  199. Hello I am an existing customer with straight talk. I recently enrolled in the auto refill option. I was told this would save me 5 dollars every time i refilled my service. The charge was still 50 dollars for my purchase. Cam someone tell Me why I didn’t receive my discount.

  200. I am just about done with straight talk I spend my money for another phone and cant use it My old phone is giving me problems and I cant even switch to the new phone. I am completely over it

  201. At this point I would not recommend straight talk to any one due to the difficulties I have setting up my phone and transferring my number

  202. I bought a Zte modelbz932L online back 4 or 5 months ago was thinking it should be a good phone but i guess for the 100 dollars i paid. I was wrong its the second worse. Phone i have ever bought i will not have another one no storage. On it and now. The light display quit working. Cant get my contacts numbers out cant see christmas pics. Cant do a darn thing. But use it as a coaster
    Lyle Lant

  203. Customer Service was very poor. I signed up for a chat and waited for over 20 minutes with no response from Straight Talk.

  204. get my phone turned back on please – all I did was upgrade my phone now I have no service been paying by credit card for years automtate draft – get my phone back on I called cant speak to a human

  205. I cannot download any new apps. I have deleted the ones that I really don’t need and still I can’t download. I have bee trying for 2 days to download the weather app.

  206. I have not been able to use my cell phone today to send or retrieve picture messages or use any of my apps as it says it can not connect to the network. The only way I can use it right now is for calls or texts or on wifi. I have powered it down three times and still nothing. HELP would be great!!! Thanks

  207. This is the worse phone I’ve ever ever purchased and the worse service. I’m in a area that’s suppose to be fine but yet it doesn’t work. The phone is slow and I’m going to buy another phone from another company because I am flat out disgusted. I will NEVER USE STRAIGHT TALK EVRR AGAIN!!!!

  208. Really??? I have been a straight talk customer for several years, hate the automated system, but kept the service anyway. Recently, my phone needed repaired, so I ported my number to my old straight talk phone, when I needed to port my number back, the nightmare began.!! It’s now been about 14 days without my phone, or no porting of my number. When I call, I am on hold forever, I get nobody that speaks English, and nobody that will or can help me!!!! All they say is they will credit my account for 15 days, how does that help when I have no number to use with my phone??? Horrible customer service, I would not refer my worst enemy to this company!!!

  209. Hi,I have a Zte compel 830….can I use it with a straighttalk plan as I am considering a no contract plan and leavening Att.

  210. I called tech support and got foreigner who barely spoke English. She transferred call and we were put on hold another 20 minutes!! This is not appropriate business procedure! Crummy service and horrible coverage for WiFi and data. Could not play game or use internet


  212. This is the second month now with the byop option, and my data still won’t work my 45.00 unlimited talk and text with 5gbs of data still won’t work. I’ve contacted customer service several times now and all though their friendly my mobile data has still not been turned on. This is now the second month still with no mobile data,unless I’m hooked up to my home wifi. If this isn’t taken care of immediately this will be the very last month I use the straight talk service and will be making a report with the better business Bureau and the ftc. Along with a lawyer.

  213. I had a few problems and they rest my phone now it doesnt work cant get server connection and no one knows how to help

  214. i have been trying for 3hrs to transfer to a new phone i have had this service for 3 yrs customer service tells me i have no service at my zip code worked great till i droped phone in a can of paint whats the deal

  215. I have been trying to contact. Someone about my two years insurance on my phone for refund also my eleven days back that I didn’t have service.only y
    To be encounter rude behavior and would. Not allow me to talk to supervisor. I am only asking for what I paid for nothing extra

  216. yes they say they have a 24 hrs customer service to help u which is bs they only open until 12 pm and i was on the internet on my phone using my wi-fi at home from time warner and they turn my phone internet off saying im off line and now i have no internet on my phone my freinds internet work and they have the same plan i have also they sent me a text last week asking me to upgrade to the 55 dollars plan and i just got on the good customer plan from 50 dollars to 44 dollars if i let them takre it out my account i see now they just after my money and i need my internet on my phone so when im not home i can do my job.

  217. Wait 4 days on my phone due to the operator typing in the wrong SIM card. Finally got it back on just to have another person turn it off after he cussed me. Had to go another day and 30 miles out of my way to get another startup package. Which was 64.07 and only received a 45 dollar air card. Nothing like what I was told Straight Talk to be.

  218. I am having trouble with my charger it won’t charge my battery on my usb or my wall socket. I bought a new charger.

  219. I have changed to great call. The phone is so much better and I can understand the people when I call to get assistance. Also even after only one year the phone does not work properly. Also I have had problems trying to add a card for the minutes.

  220. I do not like the service. Half of the time the people cant hardly speak english,
    I have had problems several times trying to add my minutes with my card. so now I have changed to great call. this is a much better phone and the customer service employees speak clear english.

  221. When I try to share a picture that I took on my phone via messaging, I get the message “cannot be sent at this try again later.” I have done this many times and it only started this recently and it doesn’t ever send,..

  222. Recently my 84 year old mother purchased a $30 Straightalk plan not knowing it couldn’t be used on a smartphone… Walmart will not let us upgrade to a &45 card and I’m not entirely sure of straight talks stance as the tech could barely speak English at best. I would not advise anyone to do business with this company… Their phone service is ok but customer service is atrocious (IMHO)

  223. after trying to bring a phone from a differant company and them at straight talk not being able to make it work they deactivated the phone that was on my account for over a year and took the three weeks of service that was on the phone and said that the phone was not able to be used on straight talk . so i had a phone that worked and now they stolen my phone time and made the phone i had not work and then they blame me .i will be calling some attorneys today to see what i should do this is not what we do to our customers where i work and if i did i would not have a job long i hope someone at this company will help fix this as thats all i want is my phone wiorking

  224. Been on hold twice for over an hour!! No answer, YES during business hours. Will be returning phone…can’t get help and I need a phone.


  226. My wife and I have both used Straight talk for years, Except for one defective phone, it has worked great, the exception being, customer service when having trouble accessing autopay.

  227. Purchased a $30 straight talk card for a new phone service. Turns out a $45 card was required. The store would not accept the return because the barcode was exposed on the back. WELL we had to expose the barcode when we tried to activate the phone, only to get a recording that we have to have a $45 card. I can’t be the first person this has happened to. What do I do?

  228. been on hold for almost 3 hours trying to transfer a straight talk phone to another straight talk phone this is unacceptable apparently the transfer people are taking a nap!!!!!!!!

  229. I bought a new I phone 5c from Walmart in jasper Alabama it said it was a AT&T phone it took me 3 days to figure out it was a Verizon now I’m stuck with phone that don’t work thanks for taking my money and making my life hell

  230. Very poor to non existent customer service. I will persuade anyone who listens, not to use straight talk. I have asked for them to call me for over a month, & it hasn’t happened. I’m done with it. Will insist upon a refund. Am scheduled to speak with an attorney, to sue for damages incurred.

  231. I am so disappointed with straight talk serv. I have sixty dollars floating around in space two thirty doll card put on my phone was told by automated serv. that min would auto load when I ran out of min. it never did. I have four straight talk phones that I am changing back to Verizon if they don’t refund me my money.i will also stand in front of store where purchased and tell everyone that straight talk is a joke and will advertise that they steal and lie

  232. I just got charged for a payment with my Best Buy Account which I did not make. CALL ME IMMEDIATELY AND NEVER EVER USE BY ACCOUNT INFORMATION AGAIN

  233. I cancelled the auto refill. Straight talk turned off my phone service. I didn’t notice right away because I wasn’t looking for it but they continued to charge me for the next three months. I was unable to use the phone as they had cancelled the service but continued to bill me. After talking to two different “customer service reps” -and I use that title very loosely because they provide ZERO customer service-they said they would stop future billings but could not refund me for the 3 months they charged me for that I did not have service. I have tried to use the phone for the current month which was paid in advance but still no service. That is flat out theft!!!!!

  234. My husband and I decided to ditch NTelos, due to inconsistent coverage. We decided to go with Straight Talk. We were told that our I-phones would not use the towers that Straight Talk uses.So, we bought new android phones, but asked to keep our old numbers. Ntelos released our phone numbers, but Straight Talk as not linked them to the new phones. We are now without phone service. I have called their customer service the past four days. All I am told is that they have escalated our request and we will have service within 24-48 hours. It has been way more than 48 hours. My husband’s phone is his work phone. I am giving them to the end of today and then the phones and straight talk minutes get returned to Walmart.

  235. I just bought a brand new IPhone 5s and it keeps telling me that my data is roaming and that I need to purchase a pin when I already have. what could possibly be wrong? If it is unfixable I will not be using straight talk again

  236. I tried to call Straight Talk customer service but a recording said the number was not a working number. What is the correct number?

  237. I have had straight talk for at least 7 years and they have always been great. The few times I’ve had problems they took care of it. I love it!

  238. I have a problem activing my phone, have been on the phone five time today, now has my grandchild on hold for at least 34 min. I have been trying to resolve this problem since, Monday, May 29, 2017……been with straight for several year never encounted such problem. I am so upset, I has a field trip tomorrow with a group of parents and student out of state will someone please help me. ….please call me

  239. i have always been happy with my service until the last three weeks my phone has been dropping calls not dialing thru to the numbers i call or saying the number i called is no longer in service and its not just me everyone i know this service are all having these issues when i call they just say they are having issues in my area its been 3 weeks and still the same

  240. We’ve had straight talk for years. My husband and I loved the cell phone plans and we now have the home plan. My voicemail has not worked for multiple months now and we have tried to resolved this issue with customer service and no one has been able to help us. We’ve done online chats, phone chats and every time they said they would call us right back to fix the issue no one ever returned our calls. They’re very quick to withdraw our money out of our account every month with no problem though. When people call they can’t leave a message, an error comes up as though my number is an nonworking number. As long as I’m home people are able to get through. Someone please credit us.


  241. I was gonna switch to straight talk but wanted to see if my at&t phone could be used but cant talk to anyone on phone why?

  242. Worst customer service I have ever experienced. My iPhone 5S stopped receiving/sending texts and also making/receiving phone calls. Other apps work ok but this is a phone not a computer. I received absolutely no help at all from Straighttalk customer service for a problem that is well known

  243. Now the phone shows No Service in the same location I have been since I bought the phone. Worked fine until yesterday. The absolute worst company

  244. I have been trying for 2 weeks to get a phone activated they all tell me the phome is not on straight talk , but the person that had the phone had straight talk service and now I still do not have aphone that works but they would not give me the service plan back . this screw up has cost me about 6 hours of time and several dollars this is the worse service that I know I have another phone on straight talk but this service plan runs out I will be changing phone service

  245. I have a Huawei I have been having problems with this phone for the last 2 months. I constantly have to call and get my internet turned back on. when I call some of the representatives put me on hold and do not get back in touch with me. this has just happened today also. Yesterday same thing. I think I need part of my money back for these last two months. This is totally ridiculous. I have used straight talk for years. I use to brag on this company.

  246. I bought a straight talk phone off straight talk website the Samsung S7. I had insurance so when I broke my phone after dropping it I called straight talk to do claim. At this point I went an bought a $30 straight talk phone to use until claim done an new phone bought. When straight talk looked up my phone number they seen the phone I was currently using. they told me a new phone would be sent. a little time went by an I received nothing called an given tracking number an told coming that day. Next day came an no show so I left for vacation thinking it be there in week when returned. It wasnt . I called again and they checked tracking number I was given an found the number was for a sim card sent somewhere else an had nothing to do with my phone. They then looked it up and said I had no claim and they’d make one now an apologized. more time went by an fed ex came but no phone just envelope to send back broke phone. So I did. more time goes by an I receive a phone but not my samsung 7 instead they sent me the $30 phone I was already using. I called again and they looked into it to find that my Samsung 7 since on payment plan should have been sent to Smart Pay. I call smart pay and they cant replace my phone without old phone. I call straight talk and they say they try to find it and check back in 72hrs. I did an they found it . It was sent to warehouse and they dont know what can be done about getting it back. I am told they are looking into it an call back in 72hrs. I did and nothing found out advised give another 72 hrs. I did an when called nothing so they sent a email to higher up and told wait 72hrs. I call back and they say higher up haven’t responded an check in 72hrs. I did and told no response and they will send another email and check back in 72hrs. I just called again and guess what no response to email and they decide to call main office. Which isn’t responding. I’ve been on hold 25 minutes so far every 5 minutes the girl gets on telling me no response an wait another 3-5 minutes. This has now been going on for 11 weeks and I have paid 3 payments on the phone I cant use or get back from straight talk.

  247. I love my service but have had the worst experiences with customer service due to never being able to understand them since jobs are overseas. I don’t understand them and they don’t understand me. It’s very unprofessional and stressful for me not sure if anyone else feel the same way. I thhave no straight talk should bring the work home we all need jobs here too!

  248. I dropped my phone twice and cracked the screen and now It won’t charge, does anyone know how much it would cost to get my screen fixed?

  249. I tried for nearly 3 weeks to get a replacement phone because my Samsung Galaxy S4 quit working (twice I received the same wrong replacement phone which was a mini version of the phone that quit working) now I am having a problem trying to reach a customer service rep to get a refund for monthly service since I have now cancelled my account. Service was good until I had a problem still waiting on my refund. Would love to get this problem resolved.

  250. Hello straight talk .
    This Byron Bean ,I’m had mobile ,hotspot problem cannot get working
    I bought a straight talk card at Walt-Mart 10/1/2017 and I have use in 3 and 4 days ? What can , I can do to can working?

  251. I received my new iphone but following the instructions the sim card access won’t open, so the phone is worthless to me. I checked the website and its down, no help there. I called and the phones are down and tell me to go to the website. Evidently straightalk is run by a bunch of incompetent yahoos would can’t run a proper business customer service.

  252. I have had Straight Talk auto refill for years,but I am going to cancel it,because I have a new phone,and for the life of me,I can’t get it activated!!!! I hate trying to deal with robots.I need a live human .I haven’t had service for a week now,but my auto refill goes on!!!

  253. I have been having trouble with my phone for several days and contacted Straight Talk Customer Service, filled a claim, went to Walmart and have done everything I was supposed to do. They said I could get a replacement phone then said I couldn’t. But I could get a reimbursement if I send my old phone to them. Well I can’t do that this is the only Phone I have to use. I am not happy with the service I have gotten. From Straight Talk or Walmart.

  254. I was robbed of 55.75 on an airtime card because I returned a faulty phone. I was assured they would transfer time and number to bring my own phone, however after being on the phone from 12\11\217 to 12\31\2017 they have flat refused their part of the deal and Walmart backed them up

  255. apparently there is a new guy in town who didn’t know how to continue my auto refill. I lost 3 days of outside contact. I use this for business. now changing carriers.

  256. WOW, I cannot believe all the negative comments here. I have had Straight Talk for 4 years and had no problems with my phone or customer service.

  257. I had an lg rebel 2 and 14 days in my 2nd “unlimited” plan the sim said INVALID for no reason! All I ever did was use Instagram and talk to people in it

  258. I need to move my Sim to another phone and I was told that I had to buy a new Sim card.
    That is not true and is FRAUDULENT by sin practices!

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *