Contacting Sonicare Customer Service Center
Sonicare is a Philips company that only sells toothbrushes. The toothbrushes use sonic vibrations to gently shake the plaque, dirt and grime off teeth, resulting in a cleaner mouth. If used regularly, the Sonicare toothbrush could reduce the risk of cavities and other mouth/teeth conditions associated with poor brushing. There are two sides to the Sonicare contact information – consumer and professional. Professionals can sell Sonicare devices for a profit; consumers simply want to contact the customer service department about the product they’ve already bought or a product they are interested in buying.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer services for Sonicare is available from 9 A.M. to 9 P.M. Monday to Saturday EST. Hours are also available on Sunday from 9 A.M. to 6 P.M. The Philips company and Sonicare are not available on holidays.
- Customer Service: 1-800-682-7664
- Dental Professional Customer Service: 1-800-676-7664
- General Customer Service: 1-888-744-5477
The general customer service phone number is listed for Philips products with no specific contact information. We felt it relevant to offer any additional means of contacting customer service for your Sonicare unit.
Sonicare is a subsidiary of the Philips Electronics Corporation. As such, we’ve provided the mailing address for the main headquarters. This mailing address may help you resolve your customer service issue with Sonicare, but it will take much longer than a resolution initiated by the customer call center.
Philips Electronics North America Corporation3000 Minuteman RoadM/S 109Andover, MA 01810
The Sonicare toothbrush is suggested by many dental professionals, but the price is much higher than your average toothbrush. If you need to learn more about the unit before buying or you need to contact customer service about a toothbrush you’ve already purchased, go to the official website at http://www.sonicare.com/. Click on the For Consumers button to access the consumer side of the site.
Customer Service Email
The Sonicare customer service line is operated by an automated system that only works if you call during business hours. If you press 0 (twice) you will speed up your call. You should have the product you are calling about near you at the time of the call to make it easier to describe the product to the customer service representative. Even with hold time, our call was answered in about one minute by a Philips Consumer Lifestyle agent. We asked the agent to list the top five Sonicare tooth brushes and she seemed a little confused. She told us the best bet would be to talk with our dentist about that issue.