Contacting Sonic Customer Service Center
The drive-in business is a part of American history. Cruising was a mainstay of years gone by. Fortunately, Sonic has preserved a piece of history through its restaurants. The franchise built its brand around quality food and excellent service.
Even the best businesses in the industry have problems. This is where customer service takes over. When customers have questions and concerns, the customer service department at the corporate headquarters steps in to protect the brand and enhance the customer experience.Click here to leave a comment about your customer service experience.
Customers can contact the customer service department Monday through Friday, 6am to midnight. The customer service department is available to answer questions and concerns through social media, by traditional mail, through email and by phone.
Phone Contact Numbers
- Customer service: 1-866-657-6642
- Corporate headquarters: 1-913-491-6444
- Corporate media inquiries: 1-816-423-6188
Sonic Corporate Headquarters300 Jonny Bench Dr.Oklahoma City, OK 73104
When customers visit the official Sonic website http://www.sonicdrivein.com/home.jsp#/home, they will encounter a place when they can learn about the history of the drive-in franchise, join the rewards program and learn how the corporation gives back to the community. Customers wanting nutritional information relating to the menu items; can find this on the website as well. The company also provides a link so customers can purchase novelty apparel.
Customer Service Email
Go to http://www.sonicdrivein.com/business/contactUs.jsp in order to send a message to the customer service department. Customers can voice concerns about a particular location or voice general questions and concerns. We sent an email asking for information regarding the Sonic Cruisers Club; in particular if it is a free service or do customers need to pay. The company gave no indication on the response time, only that a customer service representative will address our feedback.
Customers can also connect with Sonic through:
The automated system for Sonic was easy to decipher. The options were clear and to the point. Customers simply press 1 and with a few seconds are connected with a customer service representative. We asked the agent for information relating to questions and comments placed after the customer service department is closed for the day. The representative explained that after the customer care line is closed, customers can still contact the customer service department through social media or through the customer contact form.
We were pleased with the attention to detail provided by the customer service department. Did you feel the same way after making your call? We want to hear from customers just like you.