Contact Soap.com Customer Service
Contacting Soap.com Customer Service Center
Soap.com is a retail website offering customers the option to buying products like shampoo, conditioner, toilet paper, paper towels, water and coffee all from the comfort of their home. The prices on some products are much higher than a consumer would find in the store, but there are comparable prices on some products and with eCoupons and savings codes offered by the website the consumer could save money on some products. Orders are shipped free when $35 in products are ordered.
There is a family of websites operated by Quidsi Solutions LLV, including Soap.com, AfterSchool.com, Bookworm.com and BeautyBar.com – all retail shops. The company prides itself on customer service, so let’s see how easy it is to find contact information and contact the company.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Soap.com customer service center is open 24/7 to meet customer needs as they happen. There is just one number to contact for all customer issues.
- Customer Service: 1-800-762-7123
We did not find the address for Soap.com customer care on the Soap.com website, but we did find it on the corporate website for Quidsi Retail LLC. The mailing address is in Jersey City where the call center is also located. We assume the customer service representatives for the phone lines and mailing address are located in the same facility.
Soap.com Attn: Customer Service10 Exchange Pl.25th Fl. Jersey City, NJ 07302
The official website at http://www.soap.com/ is clearly there to sell, sell, sell. There are coupons, eCoupons, savings codes and percentage off savings all over the front page. Consumers can choose from a wide range of categories, or to make matters more difficult, choose from the wide range of websites operated by Quidsi Solutions. While the website looks a lot like a website for a pharmacy like Rite Aid or Walgreens, we think the overkill and massive amount of information could be a turn off for some consumers.
Customer Service Email
There is a dedicated email address at Soap.com just for customer service contact. You can write to a customer service representative from your personal or business email account, but we warn you not to include your account password, credit card information, bank information or payment information of any kind in your email.
- Customer Service Email: email@example.com
We called Soap.com to test just how dedicated the customer service team really is. We pressed 3 to talk with a representative and true to their word the call was answered quickly and by a friendly agent. We called back a second time to see if the first call was just a fluke, but the second agent was just as friendly. We asked a long series of questions about products, quality and shipping time for large orders. The agent never missed a beat and answered all the questions without probing for an order.