Contacting Shutterfly Customer Service Center
Shutterfly is a photo storage and processing website connected with Walgreens, Target and CVS. Customers can create a free account, upload unlimited photos for storage at high resolution and order prints directly from the Shutterfly account for pick-up in local stores. If you are new to Shutterfly, you may be able to order free prints just for creating a new account. As of September 2012, Shutterfly was offering 50 free prints for every new account.
Shutterfly is a digital company that requires customers upload and order prints without physically seeing the products. When the customer order is delivered or pick up, discrepancies could require communication with Shutterfly customer service – thus the need for direct and speedy contact.Click here to leave a comment about your customer service experience.
Shutterfly customer service is open from 6 A.M. to 8 P.M. Monday to Friday Pacific time. Callers can reach an agent on Saturday and Sunday from 8:30 A.M. to 5 P.M.
- Customer Service: 1-888-225-7159
Customer service agents are also available via Live Chat at http://shutterfly-2.custhelp.com/app/chat/chat_launch.
Customers can send traditional customer service letters to:
Shutterfly Headquarters2800 Bridge PkwyRedwood City, CA 94065
This address is not listed as part of the Shutterfly customer service page, but it is listed as a contact method. There is no dedicated customer service mailing address.
Customers can sign up for a new account, upload photos and order prints and other digital photo products from the Shutterfly official website at http://www.shutterfly.com/. If you were a former member of the Kodak gallery, you can move your photos from the old Kodak gallery to the new Shutterfly.
Customer Service Email
The email department for Shutterfly customer service is available at http://shutterfly-2.custhelp.com/app/ask. You need to provide an email address, first name, last name, subject, product and more. You can even attach a document, which we assume in this case could be a packing slip or digital copy of the picture.
If you want to reach customer service faster when calling the call center, press 1 to move to the Shutterfly customer service line. When the automated options start press 0 and you will immediately be transferred to customer service. We asked Shutterfly if they guaranteed color matching. The agent said that colors were matched digitally and though there are some instances when color variations occur, the variations do not occur on the Shutterfly end. When the photos are printed if the machine prints the wrong color it can distort the final result.