Contact Sephora Customer Service

Contacting Sephora Customer Service Center

Sephora is an extremely popular beauty company that sells makeup, skincare, fragrance, bath and body items and more. You can order products online though some lines are available in Sephora stores.

to leave a comment about your customer service experience.

Contact Info:

The contact information we have here is listed on the official website. Customers can use this information to contact Sephora customer service about products purchased online or offline.

Phone Contact Numbers

The Sephora customer service department is open from 6 AM to 9 PM Monday to Friday and 8 AM to 5 PM Saturday and Sunday PT. There are beauty advisors available via phone during these hours. We are a little confused about the customer service hours of operation. At the top of the page the hours are listed as we’ve included above. At the bottom of the page the hours are listed as 8 AM to 5 PM Monday to Friday.

  • Sephora Phone Number: 1-877-737-4672

Mailing Address

It may be old-school to write a letter to customer service, but many companies still offer customer service addresses for just that purpose. To help route the letter through larger company mail rooms, we add an Attn line to the company address.

Sephora USA IncAttn: Customer ServiceFirst Market Tower525 Market St11th FloorSan Francisco, CA 94105

Official Website

Whether you’re looking to order products or access customer service for a previous order or purchase, you can find everything you need on the Sephora website at

Social Media

There’s nothing better than connecting with your favorite company on social media sites. Social media gives companies a means of sharing news and special deals and that’s exactly what the customer is looking for. Customers can also contact Sephora customer service using social media.

Customer Service Email

Email is one of the best ways to contact Sephora customer service. You fill out a little bit of information on a form and send it along to the customer service department. An agent emails you back with the answer to your question or response to the customer service issue – no waiting on hold or speaking to a customer service representative.

Our Experience

Sephora customer service was pleasant and ready to help in any way they could. The phone number is answered by an automated system, but you can press 0 to skip all the mumble jumble and reach an agent immediately. Christine answered our call in less than 20 second even with the introductory message. We asked about the 3 free trial bottles of fragrance offered on the site. Though you can add the samples to your basket before placing an order, you do have to order merchandise to receive the samples.

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7 Comments on “Contact Sephora Customer Service
  1. I really love sephora, I won’t get make up anywhere except sephora. All my money is spent at your store. I feel bad complaining. I got a foundation at the store. Asked for help they scanned my face for its color. I spent 50$ on it and it worked fine, but lately it’s making my face look orange and it was to expensive for this..this doesn’t usually happen when I buy products from sephora.

  2. Good Morning,

    I have a complaint. I went into your Cherry Hill, NJ store yesterday with intentions on picking up my birthday gift of NARS lip glosses and purchasing some Urban Decay products and getting some information on them. I arrive with my 15 year old daughter who was walking behind me and find a young male employee. I ask him if he has the NARS products and he looks at me like He doesn’t know what it is and says, “NARS?” Like I’m making a name up! I pull out my phone and show him and he gets on a mic to ask someone else to help me. Like he didn’t want to be bothered. I turned my back on him because I was disgusted. Then the other worker comes up and the previous worker points at my daughter and tells him that my daughter needs help! As if I wasn’t even talking to him. I just walked out angry!

    And this is not the first time this has happened and I am frankly tired of this! If you are not young and look a certain hip way Sephora employees will not help you at all. Every time I come here I do not ever feel like I’m valued as a customer and I storm out! I think it is unfair and totally disrespectful. Now if I started getting loud and nasty then I’m the bad guy.

    Please handle this situation. I’m an HR employee with a company and I feel I treat everyone with dignity and respect. Let’s try to implement some of this in your Cherry Hill store as well!

    An unhappy customer!
    Sabrina Wood

    • as my negative feedback states, I dont think ANYONE cares. Just wondered if you received a response to your complaint ?

  3. I ordered a few items on the 26th of October and receive them today. However I am missing a major item – the perfume roller bottle that I ordered was not included for some reason. It is the one item I was really looking forward to getting.

    • as my negative feedback states, I dont think ANYONE cares. Just wondered if you received a response to your complaint ?
      (my comment is just below yours)

  4. HORRIBLE, in a word !!

    Tried talking to someone in the good old USA,….IMPOSSIBLE

    Not only was i listening to Pakistani music while on hold, was then told that there was no one in MY country to speak, to an I could only speak to someone overeseas. SHAME ON YOU!!!, Sephora for outsourcing customer service. Because of this I will NOT EVER order from you !!!

    I truly wonder if ANYONE cares!

  5. Hello,
    I placed an online order and my PROMO code did not apply. I called Sephora to get my 20% discount. The call took 26 minutes! The woman said she would give me in store credit which I did not want. Then she told me it was already in process so she was unable to credit my payment. I told her no it was not too late as I had just placed the online order. She put me on hold. Came back telling me to call back after I got the tracking #. I said no way it took too long to get through to her. I then said I wanted to cancel my order. She then said would I not cancel order if she could credit me back the $$. I said yes – on hold again.
    I do not appreciate being treated this way. There are plenty of other palces to shop!

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