Contacting Pottery Barn Kids Customer Service Center
Pottery Barn Kids is the children’s division of the main Pottery Barn company. The children’s side of the business focuses on decor for bedrooms and nurseries with a little celebration, play space and bathroom decor thrown in for good measure. Pottery Barn Kids gives visitors the chance to order online or check out products before heading off to the store.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Pottery Barn Kids customer service department can be reached from the US, Canada and all international countries. Phone numbers differ between the three, but all customer service call centers are open from 5 AM to 9 PM PST.
- US Customer Service: 1-800-993-4923
- US Customer Service (toll): 1-702-363-2541
- Canada Customer Service: 1-855-860-1080
- International Customer Service: +800-15003333
- International Customer Service (toll): 1-405-717-6138
We read through the Pottery Barn Kids customer service page several times looking for an address customers could use to contact an agent, but none is listed. The corporation behind the company is Williams and Sonoma so we’ve listed the corporate addresses for both Pottery Barn Kids and Williams and Sonoma, which happens to be the same address.
Pottery Barn Kids Corporate Headquarters3250 Van Ness Ave. San Francisco, CA 94109
When retail businesses offer multiple stores with different consumer focuses there are often dedicated websites for each store. Pottery Barn Kids has an official website located at http://www.potterybarnkids.com/. All products listed on the site are kid-friendly and oriented. There may be some overlap between the Pottery Barn stores, so you could find kids items at the Pottery Barn or Pottery Barn Teen stores as well.
Customer Service Email
While a standard mailing address was nowhere to be found on the Pottery Barn Kids customer service page, there are multiple email addresses. Customers in the United States can contact the customer support team directly using a personal email account. An international email address is also provided.
- US Email Customer Service: firstname.lastname@example.org
- Canada and International Email Customer Service: email@example.com
Unless customers have a specific question for a specific department, you will need to remain on the line for the customer service department. We connected in less than 30 seconds. The agent appeared attentive to our question when we voiced concern about returning online purchases. We wanted to know how to exchange products received as gift which do not have a receipt.
The agent explained only purchases with proof of purchase can be returned to the online store. Not the ideal answer, but the experience was acceptable. Was your call and experience any better? Comment below.