Contacting Pottery Barn Customer Service Center
Pottery Barn is an upscale home furnishing company with outlets across Puerto Rico, Canada as well as the United States. The California based company started as a small business, but later became owned by major retailer Gap, Inc. With a larger customer base, comes a greater responsibility to address questions and concerns. Pottery Barn maintains a high standard for customer service, considering the type of competition on the market. When customers need to contact the customer service department, they can rest assure that Pottery Barn has the processes in place to respond in a timely manner.Click here to leave a comment about your customer service experience.
The company prides itself in providing the best customer experience in the stores, as well as online. When a customer must voice a question or concern, the company provides several ways for customers to keep in constant contact. Customers can use various forms of social media, they can contact the customer service department by phone, customers can write to the corporate offices and customer can also send an email to the appropriate department.
Phone Contact Numbers
The customer service department/registry is open Monday through Sunday, 8am to midnight EST.
- Customer service: 1-888-779-5176
- Registry: 1-888-779-5176
Orders are accepted anytime, 24 hours a day, 7 days a week.
- Customer service (orders): 1-888-779-5176
- Customer service (fax): 1-702-363-2541
Customers calling from Canada/International will need to contact the customer service department Monday through Sunday, 8am to midnight.
- Customer service: 1-855-860-1079
- Customer service (international): +800-15002222
Pottery Barn Corporate Headquarters3250 Van Ness Ave.San Francisco, CA 94109
Customers visiting the official Pottery Barn website http://www.potterybarn.com/?bnrid=3360101&cm_ven=BrandSearch&cm_cat=Google&cm_pla=BrandExact&cm_ite=pottery+barn&OVMTC=Exact&site=&creative=9981943205&OVKEY=pottery%20barn&url_id=29530923&adpos=1t1 can acquire tips and ideas to make a living space look beautiful. The company allows customers to shop on the site by brand as well as by category. In the event customers need assistance with designing, Pottery Barn provides complimentary services. The company also recommends the latest trends and a look into wheat is new on the market.
Customer Service Email
Customers can send email correspondence the customer support team here email@example.com. Since this is not a customer contact form, the email can address any question or concern. We recently sent an email requesting information on receiving a catalog. We should receive a response within 48 hours. International customers must use firstname.lastname@example.org order to send correspondence to the customer support division.
Additional ways to keep in contact with the customer service department include:
- Google+: https://plus.google.com/u/0/+potterybarn/posts?cm_sp=GlobalLinks-_-Footer-_-Google
- Facebook: https://www.facebook.com/potterybarn?cm_sp=GlobalLinks-_-Footer-_-Facebook
- Tumblr: http://potterybarn.tumblr.com/?cm_sp=GlobalLinks-_-Footer-_-Tumblr
- Pinterest: http://pinterest.com/potterybarn/?cm_sp=GlobalLinks-_-Footer-_-Pinterest
We feel as if a company want to impress a customer, they should address them in a timely manner. When we called the customer support department, we were immediately placed on hold for more than 5 minutes. To us, this was unacceptable. When the representative answered the call, they sounded rushed and unpleasant. We asked for information on shipping overseas. Fortunately the customer service representative did not need to place us on hold; they had the information available.
The overall feeling was mixed. The representative provided the information we requested, but the wait time has horrendous. What were your feelings regarding Pottery Barn customer service? Share them below.