Contacting Popeyes Customer Service Center
Popeyes is a fast food chicken joint that sells Louisiana chicken. All Popeyes are franchises, so they are independently owned and operated. Each business still has to follow the franchise rules, but customer service is often offered on a store basis, as opposed to a corporate basis. Despite the fact that each franchise is privately owned, the customer contact form on the website allows customers to fill in the address for the location where they ate. There is a good chance the customer service call, letter or email you send will be reported to the Popeyes where you were served. Sometimes customers are contacted directly by the local manager or owner to resolve customer service issues even if the customer contacted corporate about the issue.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customers can call the Popeyes phone number to reach the hospitality hotline. The hotline can answer questions about Popeyes and record compliments and/or complaints.
- Customer Service: 1-877-767-3937
Popeyes corporate office is operated by AFC Enterprises. AFC Enterprises mailing information is listed on the Investor Relations page, not the customer service page.
AFC Enterprises, Inc.400 Perimeter Center TerraceSuite 1000Atlanta, GA 30346
Whether you want to learn more about Popeyes locations or contact the customer service department, you can visit the official website at http://popeyes.com. The customer service information you’re looking for is listed on the Contact Us tab, but you’ll only find a contact form and phone number.
Customer Service Email
The customer service contact form for Popeyes is available at http://popeyes.com/contact/. This form is available for customers who’ve had trouble at a specific location or who want to contact corporate with a general question. We contacted the customer service department by email to find out how customers can request a refund if the food was just not to their liking. We will add the response from the Popeyes customer service team when it is received.
Our overall experience was better than expected. We called the customer service department hotline, pressed 6 and spoke with a live agent in than 1 minute. We began the conversation asking for information relating to food allergens and if the restaurants have a program in place to avoid cross contamination.
The agent assured us Popeyes has a program in place to avoid cross contamination and has regular visits from the Health Department to ensure compliance. The agent also explained the website features information relating to known food allergens used in the preparation stages of the meals. Popeyes outdid themselves. Did the customer service department WOW you with their level of service? We want to hear your experiences in the comment section below.