Contact Payless Customer Service

Contacting Payless Customer Service Center

Payless Shoe Source is an affordable show store with online and offline purchasing options. Customers can order shoes from the online store for free delivery to their local store, but things don’t always go as planned. If you need to contact Payless customer service you can use one of many options.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The main customer service line for Payless customer service is open from 7:30 AM to 8 PM Monday to Saturday and 9:30 AM to 8 PM Sunday. If you need customer service help and you purchased shoes or accessories in store, you may find help faster if you contact the store customer service department.

  • Customer Service: 1-877-474-6379

Mailing Address

The mailing address for Payless customer service should be used for general communication only. You should not use this address to return shoes or communicate personal, financial information.

Payless.comPayless Shoe Source Customer Service3231 SE 6th Ave. Topeka, KS 66607

Official Website

At you will find the official website for Payless Shoe Stores. The online store carries many more style options than the local physical store because styles tend to vary by location. The customer service information is located under the Customer Service tab of the website. If you’ve ordered from Payless before or you wish to order from Payless now, you can log in to or register for your online account from the website.

Customer Service Email

Payless customer service is available via direct email. That means you can open your personal or business email account and address your email to Include your order number or account number whenever applicable to hep the customer service agent find your account or order. If you want the agent to contact you back by phone or standard mail, note that in your email communication. Just like standard mail, don’t send personal or financial information by email. There is no security guarantee even when sending the email from home or a secure Internet connection.

Our Experience

Payless has, by far, been the fastest customer service response we’ve had thus far. We dialed the number, pressed 1 for English and 0 to skip the options and our call was answered in just 15 seconds. The agent was extremely helpful and located the nearest store where we could ship our online order for free. The agent also told us that the store would take the return without hassle if the shoes did not fit or did not meet our expectations as long as they were not worn.

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14 Comments on “Contact Payless Customer Service
  1. I have a question for customer service. I received an order without a packing slip. Please email the information. Also i had ordered another pair of winter boots and a red handbag. I have not heard from this order. Please check into this order and tell me when it will be shipped. Thank you. Linda Demanche

  2. have pair dexter shoes with factor defect and was told by your customer service take them to a paylees store which I did was told they were defective but nothing could do the style was c 235-2 explorer size 9 med brown wish you could help me out the sole on one broken all way across

    • Worst experience ever. 4 pairs of shoes ordered (2 sizes each of 2 styles) 4 pairs of shoes delivered today. Only 1 pair correct and have been on hold for over 20 minutes for
      customer service

  3. i tried to placed an order with my visa card
    and its not going through
    on your end the message is to contact customer service
    please tell me what is wrong

  4. Hello, I just thought I’d bring this issue to your attention. I recently visited the Jackson crossing Payless location 12/08/2014 and was very disappointed with the service I received. I was not once asked if I needed help which I did but over heard the employees asking other customers did they need so. Employees literally walked passed me serval times which was very frustrating. Then when I checked out I was not once asked if I found everything ok I was just told to have a nice day. I still feel that every customer should be treated the same especially when making important purchases. I was getting new work shoes which had to be slip resistant and needed advice which I wasn’t given. If I really didn’t need those shoes I would have went else where with my purchase. Hopefully this issue will be resolved.

    Thank you

  5. I recently made a couple of purchases at your store at 15th & Broadway. I received, along with my sales receipt, information on how to give a survey report of the store and thereby receive a $3 coupon for my next purchase. I’ve tried every way to figure out how to do this and can’t find a title on your web site to do it.

  6. The “access code: 0959.1114-85774” is printed on the receipt and there is a space for the verification (coupon number). If your company is still doing this, just send me the required number. If you have discontinued this practice, I’d advise you let your people in the stores know that and remove the message from the sales receipts.
    Please advise, asap. Tks.

  7. Hello I am upset with the workers at the Payless store I made a purchased at. they would not let me use the $10.00 off a purchase of $30.00 or more. I wanted to use the coupon on a pair of $29.99 pair of Champion sneakers. By a penny !!? Really!?
    When not even 10 minutes before that sneaker purchase I had purchased a pair of $20.00 sandals. Yes 2 different purchases. . And my husband ordered 2 pairs of shoes on line at the store at same time. So I’m asking if there is something that could be done for this transactions. I did use a 15 % coupon but that is not the issue . Again it’s the by a penny that was the issue. I don’t like to be forced to buy more than I have to. Worker was trying to get me to buy $4.00 socks in order to use coupon. Really just because of a penny!?
    Looking forward to hearing from you .

  8. First time i have order from you. I order some boots and socks to be delivered to my Granddaughter in Florida from me in Calif. She never got them. I never got a e-mail or a call from you people. So i called last Thursday Jan 4th 2018. Talked to a Gentleman by the name of Adam. Very nice person he told me my order got cancelled because there weren’t in stock and couldn’t be reorder. So i was very up set. So i ask for a refund and for the money to be but back in my acct. He said he could do that. So he took all my information and said it would take 3 to 7 days. He gave me a confirmation number for the refund. I have that but now it is 12 days and still no refund. Please take care of this now. When i order all this i gave all the information they need for it to be delivered to & a phone number there and a E-Mail address so you could let them what was going on. But oh no one could even do that. So this refund of $29.66 but get back into my acct by tomorrow Jan 10 2018 before noon Calif time. Hope this will be taken care of.

  9. I have been an frequent shopper of payless and on for over 20 years. I have always been pleased with your customer service both in store and on line with the exception of today. Your website has not allowed access for sevral hours and after trying 3 devices I gave up and called customer service. I waited for about 20 mintues until a representative could assist me. Imagine my surprise when I was told that the online pricing is different than in stores. I have purchased the same slippers for many years in many different colors and have never paid $29.99 for a pair. I am so disappointed in payless for increasing this price(usually priced around $16.99) online. Needless to say, I did not purchase the 3 pairs I was planning on buying.

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