Contacting Onkyo Customer Service Center
Onkyo is an electronics company with websites all over the world. The company is clearly not as popular as Sony, LG or other big names in the US electronics industry, but the products described on the website are on par with these leaders. All of the products sold by Onkyo are dedicated to sound, in some way. Products include Bluetooth speaker systems, amplifiers, CD players and more.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you own an Onkyo product or you’re interesting in purchasing a product but you want to ask a few questions before buying, you can contact the Onkyo customer service team at:
- Product Support: 1-800-229-1687
The support center is open 24 hours a day/ 7 days a week. Customers can also choose to use Skype in place of a traditional phone. You have to schedule an appointment for the Skype call at http://www.onkyousa.com/support_appointment_afaq.cfm?skype=y.
Dealers who need to get in contact with Onkyo should call between 9 AM and 5 PM Monday to Friday.
- Dealer Inquiries: 1-201-785-2600
The Onkyo US corporate office is located in New Jersey. Customers who wish to write to customer service should use the corporate address.
Onkyo USA Corporation18 Park WayUpper Saddle River, NJ 07458
The US website for the Onkyo company is located at http://www.onkyousa.com. The site offers some information on the products and the manufacturer-suggested price, but that price is not likely the same price retailers will place on the product. None of the Onkyo products are available for sale on the official website, but there is a long list of retailers (online and offline) authorized to sell the products. Some of the retailers include Amazon, Tiger Direct, NewEgg and Walmart.
Customer Service Email
There is no email address for Onkyo customer service, but there is a contact form located at http://www.onkyousa.com/feedback_form.cfm.
The Onkyo customer service line is a little confusing. There is no 1 or 2 on the option list and 4 is described before 3, but we managed to work it out. If you need customer service you can press 3 when the call is answered. Customers calling to order Onkyo products can press 4. If you are calling the Onkyo customer service line for parts or service call 1-201-785-2600.
After figuring out the system, we called back and pressed 3 when the call was answered. The call was placed on hold. The hold message confirmed that customers would need product information for customer service. If you don’t want to wait on hold press * and leave a message for the customer service team. Someone from Onkyo customer service will call back when an agent is available.