Contacting Miele Customer Service Center
Miele is a premier appliance company that manufactures and sells refrigerators, freezers, espresso machines and vacuum cleaners among other products. You can find out details about all the Miele products from the official website, but you can’t purchase the appliances online. You can find a local dealer by entering your zip code. Miele is a top-of-the-line name, so not all small areas will have access to a local Miele dealer.
There is a separate website for Miele orders online. You can order Miele products from the official online store at http://www.mielestore.com/stores/miele/default.aspx. You’ll need to enter your zip code before ordering.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Miele is not afraid to share customer service information with current and potential customers. You can choose to contact the Miele company or the corporate headquarters.
- Mielestore.com: 1-866-694-5851
- Residential appliances: 1-800-843-7231
- Lab glassware washers: 1-800-991-9380
- Wet cleaning and commercial laundry: 1-800-991-9380
- Dental washers and disinfectors: 1-800-991-9380
- Dealer locator: 1-800-883-4537
- Alternate customer service (appliances): 1-800-463-0260
- Nespresso customer support: 1-800-562-1465
If you’d rather contact the customer service department by mail instead of by phone, you can contact them at:
9 Independence Way
Princeton, NJ 08540
For more information on the appliances sold by Miele, visit the official website at http://www.mieleusa.com. You cannot purchase products from Miele.com, but there is a store that sells items and product warranties. There is a chance the larger appliances are not available for shipping in all areas. When we visited the online Miele store, we noticed vacuums, coffee systems, cooking accessories and service contracts.
Customer Service Email
Have a problem or compliment but you don’t want to wade through the maze of the automated responses on the phone? You can contact the customer service department using the email contact form http://www.mieleusa.com/emailtomiele/emailus.asp?nav=&snav=&tnav=&oT=66&menu_id=31. You need to choose the department you wish to contact before you can enter your message. We chose to send an email to the consumer feedback department. We’ll let you know how long it takes to receive a response.
Miele is one of those companies that claim to have excellent customer service, so we were expecting amazing things when we called the customer service line. The call was quickly answered by an automated system. We pressed 0 and the call was transferred to an agent who answered without a wait. The agent was friendly, but spoke with a strong accent. She told us that customer service was available online and by phone, but that no email address was available.
Tell us your Miele customer service story.