Contacting MetLife Customer Service Center
MetLife is an insurance company that offers home, auto and life insurance. There are also other businesses under the MetLife umbrella, including MetLife Bank and New England Financial.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
You can call the MetLife phone number for customer support, account support or to make changes to your current insurance policy. If you’d like to purchase insurance use the New Accounts phone number listed below.
- Life Insurance: 1-800-638-5000
- Annuities (Individual ): 1-800-638-7732
- Auto and Home Policies: 1-800-422-4272
- Annuities (Group ): 1-800-560-5001
- Disability: 1-800-929-1492
- Long Term Care: 1-800-308-0179
- Total Control: 1-800-638-7283
- New Accounts: 1-800-638-5433
You can choose to contact MetLife by mail using a general address, but this address should not be used for claims or personal communication. Check your insurance documents for the address dedicated to those types of communication or call your agent.
MetLife Insurance CompanyPO Box 489Warwick, RI 02887-9954
MetLife‘s official website starts at https://www.metlife.com. From the main page you can choose to learn more about MetLife plans, check out other businesses operated by the company or contact an agent for a detailed review of your application for insurance. Local agents are available in most areas.
Customer Service Email
Sometimes customers just don’t want to wait on hold, so email is the next best way to contact customer service. You can visit the customer service page to send your email. Choose the form that best suits your needs. All items with a * will need to be filled in before you can send your email. This form is not for general contact by potential customers. If you want to receive information on individual services, you can Request Information.
- Individual Policies: http://www.metlife.com/individual/service/index.html
- Group Policies: https://www.metlife.com/individual/service/group-service.html
You may also have an email address for your personal or business agent. If you have MetLife insurance through an employer, ask the human resources department for a contact list with information on how to contact the MetLife division that handles your company’s account.
If you have time to spare, feel free to contact the customer service department. We encountered an automated system which repeated the same options multiple times, even after we pressed 0 for the customer service department. After waiting for more than 5 minutes, we were connected with the customer service department.
We asked for information relating to canceling a policy. In particular, we wanted to know if customers could cancel a policy by phone or online or did they need to visit a local branch. The agent explained customers can cancel a policy I all three ways. They did express customers canceling a policy could see a final bill even after their policy is terminated. Not the best experience, but the agent answered all of our questions. Do you have a minute to share your customer service story? Let us know in the comment section.