Contacting MetLife Customer Service Center

MetLife is an insurance company that offers home, auto and life insurance. There are also other businesses under the MetLife umbrella, including MetLife Bank and New England Financial.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You can call the MetLife phone number for customer support, account support or to make changes to your current insurance policy. If you’d like to purchase insurance use the New Accounts phone number listed below.

  • Life Insurance: 1-800-638-5000
  • Annuities (Individual ): 1-800-638-7732
  • Auto and Home Policies: 1-800-422-4272
  • Annuities (Group ): 1-800-560-5001
  • Disability: 1-800-929-1492
  • Long Term Care: 1-800-308-0179
  • Total Control: 1-800-638-7283
  • New Accounts: 1-800-638-5433

Mailing Address

You can choose to contact MetLife by mail using a general address, but this address should not be used for claims or personal communication. Check your insurance documents for the address dedicated to those types of communication or call your agent.

MetLife Insurance CompanyPO Box 489Warwick, RI 02887-9954

Official Website

MetLife‘s official website starts at https://www.metlife.com. From the main page you can choose to learn more about MetLife plans, check out other businesses operated by the company or contact an agent for a detailed review of your application for insurance. Local agents are available in most areas.

Customer Service Email

Sometimes customers just don’t want to wait on hold, so email is the next best way to contact customer service. You can visit the customer service page to send your email. Choose the form that best suits your needs. All items with a * will need to be filled in before you can send your email. This form is not for general contact by potential customers. If you want to receive information on individual services, you can Request Information.

You may also have an email address for your personal or business agent. If you have MetLife insurance through an employer, ask the human resources department for a contact list with information on how to contact the MetLife division that handles your company’s account.

Our Experience

If you have time to spare, feel free to contact the customer service department. We encountered an automated system which repeated the same options multiple times, even after we pressed 0 for the customer service department. After waiting for more than 5 minutes, we were connected with the customer service department.

We asked for information relating to canceling a policy. In particular, we wanted to know if customers could cancel a policy by phone or online or did they need to visit a local branch. The agent explained customers can cancel a policy I all three ways. They did express customers canceling a policy could see a final bill even after their policy is terminated. Not the best experience, but the agent answered all of our questions. Do you have a minute to share your customer service story? Let us know in the comment section.

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23 Comments on “Contact MetLife Customer Service
  1. On 4 April my wife & I attended a financial planning session by Dryden, Bound & Assoc. at Sandovalls Restaurant here in Huntsville, AL. The presenter was Jay Dryden. Immediately following the presentation Mr Dryden came to our table (there were 2 other couples at our table) For some reason he singled out me & my wife and told the table that he knew our type: people who set in the back and just make “negative comments”. We were astonished, embarrased and angry because neither me nor my wife had uttered anything negative the whole night, in fact we participated when he asked us to suggest our financial concerns (ours was Medicare & he listed it on the board but never discussed it. We have participated in other financial planning sessions before but had never been treated so rudely & Unprofessionally. For some reason Dryden had taken an instant dislike to us and made it a point to embarrass & humiliate us in front of the other couples at the table and the rest of the rooms attendees. We had already listed the day & the week of our follow-on appointment for 4/22/13 but we decided not to keep the appointment because it might be with Dryden. I am greatly disappointed in MetLife for having such an Unprofessional, abusive, rude & insulting representative working for them. If I had the name of his Supervisor, I would contact him directly but none of his literature contained this information. I have dealt with MetLife before but every time their reps were courteous and respectful. If you could, please provide me contact info for his Supervisor so I can contact them. Thank you, Bob Corlew

  2. I have tried for i hour to pay my home owners insurance bill on line. It is impossible
    I may end up mailing it if I can’t get through to a human being. Thus it will be a late payment.
    VERY ANNoying web site.

  3. Never have I experienced a frustrating customer contact experience as the one I had today. Your phone menu is the most convoluted POS that anyone could possibly invent. I called at 5:45 EST and by the time I got to anything that resembles a warm body to discuss my issue with, or was 6:02 pm and your office was closed. Wanted to doscuss provision in my optimal group life policy.

  4. Thanks for making it difficult to find the customer care phone number….geez, u guys make it difficult for customers to get help. Horrible, you guys should be ashamed. I also have a feeling ur call center is in Phillipines….once again the operator couldn’t understand how to spell a simple name, so i had to repeat over and over again. Than she says…the policy is cancelled….oh wait its not cancelled…oh wait it is cancelled…what a trian wreck.

  5. Working with the Care Coordinator for my Dad’s MetLife Long Term Care was wonderful. She was so kind and helpful! HOWEVER, once the claim was settled, trying to get the checks for the claims working with MetLife Customer Service Specialists has been an absolute nightmare! Its interesting, followup calls were received from most encounters with MetLife staff, checking for our satisfaction, until this last call. During the call I discovered how badly the prior Customer Service Specialists had treated me by giving me bad information. Their errors caused me and the USPS staff countless hours of work trying to track down checks sent by mail that didn’t exist. Its doubtful that this is the correct place to post my frustration with MetLife but I cannot find anywhere else to put it and obviously I have not received a followup call.

  6. Met auto and home customer service sucks you can not get to to talk to a warm body after being on hold hand hearing the same bullying over and over for over a hour customer service my ass you guys suck I would never recommend you to anyone met sucks

  7. I’ve had life ins. with MetLife for many many years, without any problems contacting my agent, until now. Warren Brandies my broker is retired and does it whenever he feels the need which is hardly ever. He spends winters in Florida, my point is I need to ask a few questions and have called numerous times with no call back, I even called the other 6 brokers in the office and no call back. It disgusts me to think Metlife allows this crap.

  8. I WOULD LIKE TO REQUEST A DECLARATION INSURANCE DOCUMENT FOR A MUTUAL CUSTOMER THE NAME IS LEONA HIGASHI AUTO POLICY # 7804216050 OBO AUTO SALES IS THE LIEN HOLDER 7269 SO. 700 WEST MIDVALE, UT 84047

  9. I think the customer service is awful. I went on line to start up auto insurance everything has went wrong. Can’t log in to make changes and no one to help or will help, I was told this morning that I need to go to customer service to cancelled on line the person I was talking to by phone said he could not help

  10. As a Life Member of the NRA I thought it important to advise you of a few things. First, every living member of my family, both maternal and paternal are Life Members of the NRA. Virtually every one of my, and their friends are either Life or Annual Members of the NRA. And, to the best of my knowledge we are all financially sound and are registered voters. Based on my recent conversations about your actions to discredit, defame, and demean the NRA none of us will EVER use Metlife for ANY of your services. Boycotts work both ways. And, by the way, there are over ONE HUNDRED MILLION guns, and an estimated FIFTY MILLION gun owners in America. Now many are not NRA membetrs, but most gun owners support the policies, and patriotic efforts of the NRA. To use a shooting analogy, you just shot you self in the wallet.

  11. I was in an accident in December 2017, the person that hit me is a Metlife customer. I have a 2017 car that I had purchased just 2 months prior to the accident. I was upset that my new car was in an accident, but I’m mostly upset that I have a new car that was in a bad accident. My car was in the shop for 57 days. I am having trouble with my car. How do I get a call back from someone that will listen to my concern.

  12. I just called about a quote on home insurance for my daughter that is buying a house. I have met life and have always been happy with it. She couldn’t help me because she needed to run her credit report. Well that is just ridiculous. If we get quotes from 5 different people that would mean her credit would be hit 5 times. I can’t believe you can’t even give a quote. Terrible!!!!

  13. NEED HELP FOR LIENHOLDERS WHEN AUTO POLICIES ARE WRITTEN ON LINE THROUGH MY DIRECT. I UNDERSTAND THIS IS A SELF SERVICE PRODUCT OFFERED AT A REDUCED PRICE BUT THERE SHOULD BE A WAY FOR LIEN HOLDERS TO ACCESS THESE POLICIES ON LINE AS WELL. WE NEED TO BE ABLE TO CONFIRM THE VALIDITY OF A POLICY WITHOUT HAVING TO WAIT 3 TO 4 BUSINESS DAYS FOR A RESPONSE. THERE ARE SEVERAL OTHER COMPANIES THAT OFFER ON LINE SERVICES TO DRIVERS BUT THEY ALSO GIVE LIEN HOLDERS THE ABILITY TO ENSURE THAT OUR INTEREST ARE PROTECTED AS WELL. THIS MAY NOT BE THE CORRECT FORUM FOR MY ISSUES BUT I NEED HELP! AN IMMEDIATE RESPONSE WOULD BE APPRECIATED!

  14. We ONLY have Dental Coverage and TRIED to register to go paperless. However, YOUR SITE FORCES you to LINK accounts when we don’t have any more.
    We can’t registered!

    • My wife and I are in our 80’s and currently own 6 Met Life Insurance policies the oldest of which was purchased 12/1/1948. Over the years we have witnessed the demise of what was once a great company and a pleasure to do business with to today where customer service cannot be found in even the most basic form. The day’s of contacting a Met Life agent to answer policy holder questions and maybe even buy some additional insurance no longer exist. Obviously management caved in to greedy share holders demands, and decided to eliminate customer service (people) in it’s entirety. I say that because today I spent 45 minutes trying to reach a live body to talk to and was unsuccessful.
      I hate to tell you but …If your “Iron Maiden” call handling system is your idea of customer service your road ahead is going to be mighty rocky.

  15. After 5 yrs. with Met Life and no claims with 3 vehicles, I kept partial coverage when our newer travel vehicle is not in use. We only use this car for vacations and then put full coverage on it. This has served us well. In 2017 an underwriter decided to not let us “garage” our travel vehicle upon our return. No notice or change in the policy was given. . My agent was not able to make the changes and consequently we had an additional 62.00 added to our bill. Freezing our account for full coverage is not fair when we only used the vehicle 20 times in the entire year. Our agent was not able to get into the website this time to make the change when we got home.. It may be legal but very unethical. I terminated all my auto insurance as they were making money on our other 2 cars which had full coverage. We are 75 yrs. old and on a fixed income. We keep the older 2 vehicles on our ranch as they have 4 wheel drive and we are able to haul water for our livestock.
    They are a very greedy corporation and even my agent was not able to do anything on our behalf. The above posts reinforce their bad behavior. Its like bait and switch without notification.

  16. It is the worse experience I have ever had. All I want to do is update my credit card information. I have been on the phone for over two hours with no one there knows how to write down a new expiration date.

  17. I tried to make payment told I have been cancelled 6/5/2018 but mailed payment on line I forgot to answer your question about having any damages to my car please help..account # 6920748490

  18. terrible customer service. can never get on the website to do anything and when call customer service can never get through to anyone……all I need to do is make a payment …..going to be looking into different insurance this is terrible

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