Contact Melbourne Water Customer Service

Contact Melbourne Water Customer Service

Contacting Melbourne Water Customer Service Center

Melbourne Water is the force behind the clean, refreshing drinking water supplied to customers in Victoria. The company is owned and operated by the government of Victoria, but Melbourne Water is not the direct connection between the water supply and the customer. Melbourne Water takes care of water treatment, waterways, drainage and other major water issues. Local city water departments distribute water to customers and bill customers for the water supply.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

We were able to find several customer service phone numbers for Melbourne Water, but the company is not responsible for your local water bill. According to the contact page, Melbourne Water works with City West Water, South East Water and Yarra Valley Water to distribute water to local customers.

  • Customer Service: 131-722
  • International Customer Service: +61-3-9679-7100
  • Interpreter: 131-450
  • TTY: 133-677
  • Speak and Listen: 1-300-555-727
  • Fax: 03-9679-7099

Mailing Address

Customers can choose from the post office box address, specifically for Melbourne Water customer service, or they can write to the company headquarters.

Melbourne WaterAttn: Customer ServiceP.O. Box 4342Melbourne VIC 3001


Melbourne Water HeadquartersAttn: Customer Service990 La Trobe St.Docklands VIC 3008

Official Website

Customers of the Melbourne Water department can visit the official website at The website serves to explain to visitors the role Melbourne Water plays, but it also serves as a portal for accepting payments for various services, including river permits, application fees and rental property payments. Customers can visit the online payment portal at to make a payment. If you need to pay your residential water bill contact the company listed on your bill, not Melbourne Water.

Customer Service Email

According to Melbourne Water, customers who have issues with billing, starting water service, stopping water service or other general account service issues should contact the local water department. Local water departments include:

If your issue is with the Melbourne Water customer service department, send your communication via email using the contact form on the official website.

Our Experience

We need customers of Melbourne Water to leave comments below about the customer service you received when you called the water company. Feel free to be detailed in your response and share contact details not listed here where applicable. Customers have the right to know exactly what kind of business they are working with – both good and bad.

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