Contacting Malaysia Airlines Customer Service Center
Malaysia Airlines has a storied history in the aviation industry. The company formed as a division of Ocean Steamship Company and subsequently became Malaysian Airways Limited. The airline experienced exponential growth after Malaysia became a country in the early 1960’s. In the years which followed, Malaysia Airlines began to fly locally and between Malaysia and Singapore.
With the turn of the century, Malaysia Airlines became a name synonymous with success and best in class service. The company has won numerous awards for best cabin crew, 5-star airline, On-board excellence, service staff excellence and Asia’s leading airline.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Corporate headquarters (Malaysia): 1-300-88-3000
- Customer contact (International): 1-603-7843-3000
- Customer contact (New Zealand and Australia): +132627
- Customer service (U.S.): 1-800-552-9264
- Customer service (UK): +44 (0) 871 4239 090
- Customer service (Hong Kong): +852 2916 0088
- Customer service (China): +8610 6505 2681
- Customer service (Malaysia): +60 4 7101 800
Malaysia Airlines Media RelationsCommunications DivisionGround Floor, Admin 1 BuildingMAS Complex ASultan Abdul Aziz Shah Airport47200 SubangSelangor Darul EhsanMalaysia
Visit the official Malaysian Airlines website http://www.malaysiaairlines.com/us/en.html to plan a vacation or business trip. Customers can check into flights and check the status of existing flights. You also can sign up for promotions and specials designed to save you more money. One of the key features is the rewards program in where customers earn points the more they fly.
Customer Service Email
Malaysian Airlines offers a customer feedback form http://www.malaysiaairlines.com/us/en/contact.html where customers can contact customer service to voice questions and concerns. We sent a message asking about information relating to traveling with passengers with special dietary requirements. We hope to receive a message within 24 hours.
When we have to contact a customer service department, we want to be able to speak with a representative without having to endure a complicated automated system. Although we encountered an automated system, the wait time to speak with a customer service agent was less than 60 seconds.
The customer service agent was polite and attentive to our request for information relating to the hours of operation for the customer service department. The agent explained the majority of the customer service departments were open 24 hours a day, 7 days a week. Typically contacting an airline causes confusion and stress, but this call was different. How did you feel at the end of your call? We want to hear your thoughts.